Score: 56 out of 60 Percentage Scored: 93.3 % Mastery Score: 80 %
Customer User Administrator and Suort !dentifiers "Ans#er a$$ uestions in t&is section'
Suort"(' Points
(. )&o aro*es +nd Users and sets t&eir access $e*e$s for My ,rac$e Mar for /e*ie#
,rac$e Suort
our ,rgani1ation
our Customer User Administrator "CUA' "2'
ou do not need aro*a$ for access
one of t&e a4o*e
Correct
Correct
. A Suort !dentifier "S!' is a numeric *a$ue t&at identifies t&e roducts your comany &as urc&ased. !t is reuired to access My ,rac$e Suort. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
3. ,rac$e Suort manages ro$es and resonsi4i$ities for a$$ users associat associated ed to a Suort Suort !dentifi !dentifier er in in My My ,rac$e ,rac$e Suort. Suort. Mar Mar for for /e*ie# /e*ie# "(' Points
rue
7a$se "2'
Correct
Correct
. !t is an ,rac$e recommended 4est ractice to &a*e mu$ti$e CUAs for eac& Suort !dentifier "a$t&oug& you are a$$o#ed to se$ect on$y one er S!'. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
5. As a customer or artner #&at is t&e 4est #ay to $ocate a Suort !dentifier "S!'Mar for /e*ie# "(' Points
og a Ser*ice /euest
og a non;tec&nica$ Ser*ice /euest or as a co$$eague on your team #&o mig&t 4e using t&e S! you #ant "2'
Post a uestion in t&e Using My ,rac$e Suort Community
ou can $oo u your Suort !dentifiers in your Suort Contract
Correct
Correct
6. &e Customer User Administrator "CUA' can manage access $e*e$s for ot&er CUAs for t&e SAM+ Suort !dentifier "S!'. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
My ,rac$e Suort !ntroduction "Ans#er a$$ uestions in t&is section' =. ou 4e$ie*e your account is associated #it& a >ard#are S! "4ut your das&4oard is , s&o#ing t&e Assets region'. )&at stes s&ou$d you tae to reso$*eMar for /e*ie# "(' Points
Se$ect t&e Contact Us $in in My ,rac$e Suort and as for &e$
Contact an ,rac$e co$$eague and as for ad*ice
?o to your My Account age and *a$idate t&at you &a*e access to @ie# Assets for t&e designated S!.
Se$ect Customi1e on t&e My ,rac$e Suort &ome age and mae sure t&e Asset #idget is a*ai$a4$e to se$ect for your das&4oard and se$ect it.
!ncorrect
!ncorrect
8. My ,rac$e Suort &as re;set das&4oard configuration otions 4ased on ro$e. 7or eam$e ! can go to t&e Customi1e $in and se$ect ">ard#are User' to automatica$$y add t&e regions to my das&4oard associated #it& t&is user tye. Mar for /e*ie# "(' Points
rue
7a$se "2'
Correct
Correct
9. &e num4er of ta4s you see in My ,rac$e Suort deends on t&e Suort !dentifiers associated #it& your account. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
(0. ou are an end customer of an ,rac$e Partner and you #ou$d $ie to &a*e access to My ,rac$e Suort. )&ic& of t&e suggested outcomes definite$y a$y to your scenario- Se$ect a$$ ans#ers t&at may a$y. Mar for /e*ie# "(' Points "C&oose a$$ correct ans#ers'
Partner #i$$ aro*e me for a$$ access so ! can use My ,rac$e Suort $ie a direct customer
Partner #i$$ aro*e me for Asset and S/ Creation as ! &a*e to maintain our systems
Partner may c&oose , to a$$o# me any accessB t&ey &a*e t&e re$ations&i #it& ,rac$e and ! ca$$ t&em for assistance "2'
Partner may a$$o# me to *ie# no#$edge and interact #it& My ,rac$e Suort Community "2'
one of t&e a4o*e
Correct
Correct
((. A ne# feature &as 4een re$eased in My ,rac$e Suort and you need to $earn more a4out it. )&at is a recommended ractice to easi$y stay informed a4out feature udatesMar for /e*ie# "(' Points
Access t&e ?etting Started region from your My ,rac$e Suort as&4oard. C$ic on t&e otion for +isting Users to $earn a4out #&at is ne#. &is $in directs you to t&e My ,rac$e Suort User /esource Center to *ie# training modu$es re$ease notes and notes a4out c&anges to t&e orta$. "2'
og a Ser*ice /euest and as &o# to find out #&at is ne# in t&e $atest re$ease of My ,rac$e Suort.
Post a uestion on t&e Using My ,rac$e Suort Community
As your ,rac$e Sa$es /eresentati*e #&at ne# 7eatures are a*ai$a4$e.
Correct
Correct
(. ,nce ! &a*e access to My ,rac$e Suort my CUA is my first oint of contact for any access issues ! eerience #it& My ,rac$e Suort. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
Dno#$edge Searc& and
rue "2'
7a$se
Correct
Correct
(. ou no# you can find t&e +;
og a Ser*ice /euest and as for ,rac$e Suort to send you t&e information
Searc& in t&e g$o4a$ searc& 4o #it& t&e term +
Post a uestion in t&e +
#it& e*eryt&ing you need to no# a4out +
Searc& My ,rac$e Suort using t&e g$o4a$ searc&. 7or t&e most targeted searc& tye /((i atc& #i1ard or Fust atc& #i1ard and $ocate t&e Patc& )i1ard Uti$ity from t&e to of your resu$ts. "2'
/ead t&e +;
Correct
Correct
(5. uring S/ Creation f$o# My ,rac$e Suort #i$$ offer you suggested so$utions as you define your ro4$em. ou &a*e t&e otion to turn off t&ese suggested so$ution resu$ts "My Account Dno#$edge Preferences' a$t&oug& it is a recommended 4est ractice to $ea*e t&e suggestions turned on. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
(6. A common ro4$em t&at Users can eerience in My ,rac$e Suort #&en searc&ing: &e user , enters a sing$e #ord in t&e g$o4a$ searc& 4o for t&e searc& and gets a &uge $ist of ossi4$e resu$ts. User cannot uic$y or easi$y find t&e desired information a$t&oug& it may 4e in t&e resu$ts. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
(=. ou #i$$ often see terms suc& as Searc& >e$er or Searc& Assistant "or 4ot& of t&ese terms' in a tit$e. )&at ser*ice are t&ese features ro*idingMar for /e*ie# "(' Points
An otion you can se$ect under Dno#$edge Preferences
A ne# section in t&e Ser*ice /euest rocess
A searc& &e$er or searc& assistant is a guided at& to a no#n so$ution "2'
@oice;acti*ated &e$ feature t&at you can turn on in My ,rac$e Suort
Correct
Correct
(8. After erforming a searc& your resu$ts are dis$ayed. )&at otions are a*ai$a4$e to furt&er refine your searc& resu$tsMar for /e*ie# "(' Points
ou can fi$ter t&e resu$ts 4y c$icing t&e do#n arro# net to t&e no#$edge source tye.
ou can se$ect one or more no#$edge co$$ection tyes add more #ords and se$ect a roduct *ersion or $atform "2'
,nce t&e searc& &as run you #ou$d need to create a ne# one #it& more fi$ters.
urn off Searc& erm Suggestion in no#$edge references
Correct
Correct
Product Certifications "Ans#er a$$ uestions in t&is section' (9. ou need to searc& for certification data to reare for your team meeting. >o#e*er you are , sure of t&e eact roduct name to use in t&e Certifications ta4. )&at is t&e recommended aroac& to find #&at you needMar for /e*ie# "(' Points
,en a ne# tec&nica$ Ser*ice /euest #it& ,rac$e Suort
ou may 4e a4$e to find your roduct 4y tying a ortion of t&e name. ry a fe# ossi4$e names for your roduct inc$uding a44re*iations. As you tye you can se$ect your desired roduct from t&e otions dis$ayed. Many ,rac$e roducts are finda4$e #it& a$iases "2'
Create a ne# discussion and as t&e Certifications community
C&ec your S! to find out eact$y &o# to inut t&e roduct name
one of t&e a4o*e
Correct
Correct
0. &e Certifications ta4 in My ,rac$e Suort is a4$e to direct$y ans#er most of your certification uestions. &e ecetion is o$der information t&at may not 4e inc$uded. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
(. &e Suort !nformation ro*ided 4y t&e Certifications searc& does , inc$ude ,ngoing Suort information re$ated to a*ai$a4i$ity of atc&es for your roduct. Mar for /e*ie# "(' Points
rue
7a$se "2'
Correct
Correct
. our team is $anning to ugrade your ,rac$e +;
rue "2'
7a$se
Correct
Correct
3. !s t&ere any reason to c&ec t&e Certifications ta4 on a regu$ar 4asis if your comany &as , ugraded any of your roductsMar for /e*ie# "(' Points
es to c&ec t&e suort dates to understand #&en your roducts sto 4eing suorted and trac t&is information in your ugrade $an "2'
o you #ou$d on$y c&ec during an acti*e ugrade $anning cyc$e
o t&ere is no ne# information on t&e Certifications ta4 un$ess you recei*ed a >ot oics +;Mai$
one of t&e a4o*e
Correct
Correct
. A roduct is certified for a SP+C!7!C re$ease of an oerating system ",S' on a articu$ar &ard#are $atform. 7or eam$e ,rac$e ata4ase "((..0.3.0' on ,rac$e So$aris (( "SPA/C' Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
Patc&es and Udates "Ans#er a$$ uestions in t&is section' 5. Patc& P$ans are a*ai$a4$e for a$$ roducts and do , reuire t&e use of configurations. Mar for /e*ie# "(' Points
rue
7a$se "2'
!ncorrect
!ncorrect
6. o do#n$oad asecific atc& you must &a*e Patc& o#n$oad Access in your account t&at matc&es t&e o#n$oad Access on t&e atc& A your customer user administrator "CUA' must set Access Patc&es to ,),A "not @ie# ,n$y' for your account. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
=. >o# do you do#n$oad a atc& from t&e Patc& etai$s age- P$ease se$ect a$$ ans#ers t&at a$y. Mar for /e*ie# "(' Points "C&oose a$$ correct ans#ers'
Searc& t&e no#$edge 4ase for an artic$e on atc&ing for your roduct and c$ic t&e do#n$oad $ins
,en a Ser*ice /euest to as ,rac$e Suort to do#n$oad t&e atc& from t&is site
A user cannot direct$y do#n$oad a atc& from t&is site
7rom t&e atc& searc& resu$ts &ig&$ig&t a ro# t&en se$ect o#n$oad from t&e otion 4ar "2'
7rom t&e atc& searc& resu$ts c$ic on a atc& num4er to *ie# t&e atc& detai$ t&en c$ic o#n$oad "2'
!ncorrect
!ncorrect
8. )&at aroac& #ou$d you tae to find out a4out ,rac$e recommended atc& sets for your roductMar for /e*ie# "(' Points
Create a ne# discussion in t&e aroriate atc&ing community and as your trusted net#or
og a Ser*ice /euest
Use t&e Patc& Ad*anced Searc& se$ecting roduct and re$ease of interest and c&ecing t&e "S&o# recommended atc&es on$y' c&ec4o "2'
Add t&e /ecommended Patc& Sets region to your das&4oard
Use ?oog$e to find out #&at recommended atc&es are a*ai$a4$e
Correct
Correct
9. /egard$ess of your secific ,rac$e roducts t&e genera$ rocess to do#n$oad atc&es in My ,rac$e Suort is usua$$y t&e same. Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
30. &e roduct name used 4y t&e atc& system in My ,rac$e Suort is t&e same as t&e roduct name used for ser*ice reuests or t&e Dno#$edge 4ase. o find t&e roduct name start entering t&e roduct name t&at you are $ooing for in t&e Product 4o and t&e roduct se$ector #i$$ narro# do#n t&e c&oices to &e$ you find t&e rig&t roduct Mar for /e*ie# "(' Points
rue "2'
7a$se
Correct
Correct
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Summary
