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4.2
External Content
External Web Sites
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Compiled from A. Aneja et al., “Corporate Portal Framework for Transforming Content Chaos on Intranets,” Intel Technology Journal, Q1, 2000, and from T. Kounadis, “How to Pick the Best Portal,” e-Business Advisor, August 2000.)
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Collaboration
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Publishing
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FIGURE 4.4 A corporate portal framework. (Sources:
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APPLICATIONS OF CORPORATE PORTALS.
According to a survey by the Delphi Group, over 55 percent of its 800 respondents had begun corporate portal projects, with about 42 percent of them conducting the projects at the enterprisewide level (cited in Stackpole, 1999). The number of corporate portals can only have increased since that study was conducted. The top portal applications cited in the study, in decreasing order of importance, were: knowledge bases and learning tools; business process support; customer-facing sales, marketing, and service; collaboration and project support; access to data from disparate corporate systems; internal company information, policies, and procedures; best practices and lessons learned; human resources and benefits; directories and bulletin boards; identification of subject matter experts; and news and Internet access. The Delphi Group also found that poor organization of information and lack of navigation and retrieval tools contributed to over 50 percent of the problems for corporate portal users. (For further details see delphigroup.com/pubs/corporateportal-excerpt.htm.) For this reason it is advisable for organizations to develop a corporate portal strategy, as discussed in Online File W4.5. INTEGRATION OF PORTALS.
Many organizations are creating several corporate portals. While in some cases these portals are completely independent of each other, in other cases they are interrelated. For example, they may share content, and they may draw from the same applications and databases.
