Manual-de-Gestión-Ambiental-de-DOnofrio.docx

MANUAL DEL SISTEMA DE GESTIÓN AMBIENTAL AMBIENTAL DE D’ONOFRIO

SISTEMA DE GESTIÓN AMBIENTAL NORMA ISO 14001.2015

Elaborado por

GEORGETTE HERRERA MORALES

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MANUAL DEL SISTEMA DE GESTIÓN AMBIENTAL AMBIENTAL DE D’ONOFRIO

CONTENIDO

INTRODUCCION RESEÑA HISTÓRICA PRESENTACIÓN 1. Prese!"#$% Prese!"#$% &e' M"("' &e )es!$% )es!$% "*+$e!"'. "*+$e!"'. 2. O+,e!$ O+,e!$- - &e ( s$s!e* s$s!e*" " &e )es!$% )es!$% "*+$e "*+$e!" !"'.'. /. M&e' '"$$#"r3"#er-er$$#"r"#!("r. 4. Tr*$s. 5. Des#r$ Des#r$#$ #$% % )eer"' )eer"' &e &e D’ONOFR D’ONOFRIO IO S.A. S.A. . L$&er &er"6) 7. P'8!$ P'8!$#" #" Me&$ Me&$  A*+$ A*+$e! e!"' "' 9. R'es: Ress"+$' Ress"+$'$&"&es $&"&es ; A(!r$&"&e A(!r$&"&ess e '" Or)"$6"#$ Or)"$6"#$% % Or)"$)r"*" <. P'"$ P'"$$#" $#"#$% #$%  De' De' S$s!e* S$s!e*" " <.1. Ase#!s *e&$"*+$e!"'es. <.2. Re=($s$!s 'e)"'es ; !rs re=($s$!s. 10.O+,e!$-s ; *e!"s. M$s$% >$s$% >"'res >"'res De L" C*"?8" 11. 11. Pr#ess @ S(+r#ess 12.M"" 12. M"" De Pr#ess Pr#ess 1/.M"!r$6 &e E-"'("#$% e I&e!$$#"#$% 14.M"!r$ 14. M"!r$66 Le)"' 15.Cr)r"*"

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MANUAL DEL SISTEMA DE GESTIÓN AMBIENTAL DE D’ONOFRIO

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INTRODUCCION E '" "#!("'$&"&: '"s r*"s &e #er!$$#"#$% ISO 14001 es!"+'e#e ( *"("' &e )es!$% "*+$e!"' e3"(s!$-s e 's r#ess: &e re=(er$*$e! *(&$"'. Se &e+e #*r+"r s$ e' &es"rr'' &e' S$s!e*" &e Ges!$% A*+$e!"' ISO 14001 es ( r#es se#$'': r)"$6"& ; '%)$#. A&e*s: r+"+'e*e!e se !" =(e (" &e '"s e#es$&"&es " !eer e #(e!" #("& se &ese" &es"rr''"r ( S$s!e*" &e Ges!$% A*+$e!"' es '" &#(*e!"#$%.

RESEÑA HISTÓRICA


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E' *+re Dr$: '$)"& r &#"&"s "' Per: r s( re'"#$% # e' e)#$ &e 3e'"&s ; )'s$"s: r-$ee &e' "e''$& &e Pe&r Dr$: #$(&"&" $!"'$" "!(r"' &e Sess" A(r(#": C"ser!": &&e "#$% e 195<. F(e ( e*re&e&r e $!r$& $!'$# =(e " 's 21 "?s &e,% s( !$err" "r" $r e +(s#" &e '" !$err" r*e!$&" e Ar)e!$": #("& B(es A$res e*e6"+" " s(r)$r ; se e#es$!"+" *(#3" *" &e +r". Es!"& e Ar)e!$": & Pe&r re#$+e (" #"r!" =(e &e#$&e s( (!(r ; =(e reer#(!$r8" e *(#3"s )eer"#$es &e er("s. L" #"r!" (e re*$!$&" &es&e &e B(es A$res: r D R""e'e C$*"re''$: "*$) &e D’r$: r$e!"r$ &e ( #"rr$! &e 3e'"&s: =($e 'e re#8" e' !r"s"s &e s( e)#$. Dr$ "#e!% '" er!": "+"&% s( !r"+", e Rs"r$ &e S"!" Fe ; -$",% " B(es A$res. E es" #$(&"& "re&$% " re"r"r 3e'"&s ; #*r% e' #"rr$! # !& e' e=($. E' (e- $#$ 'e (e *(; "-r"+'e. N +s!"!e: e 1999 D Pe&r -'-$% " I!"'$" "r" -$s$!"r " s( *"&re: se?r" Ges("'&". Es!"& "''8 ##e " R""e''" D$ P"': se?r$!" se#$''": &e#$&$&" ; e!(s$"s!". Se e"*r" ; #!r"e *"!r$*$ ; re)res" ,(!s " '" Ar)e!$". R""e'e C$*"re''$ re""re#e e '" -$&" &e 's D’r$: "r" "$*"r's " !r"s'"&"rse " R$#3*& &&e se e#!r"+". Ls "$*" r e' +(e #'$*": "-r"+'e "' #s(* &e 3e'"&s. L" "*$'$" D’r$ se ree # C$*"re''$ ; & Pe&r se &e&$#" (e-"*e!e " ' =(e ser8" e' !r"+", &e !&" '" -$&" re"r"r ; -e&er 3e'"&s. C e' "s &e' !$e* e' e)#$% rser%. L" "*$'$" #re#$%. Ls Dr$ ;" er" #$# ; 3"+8" =(e r&(#$r *s. Pe&r ; s( ess" R""e''" e*e6"r " es"r &%&e &er es!"+'e#erse "r" ")r"&"r e' e)#$. E ese (! se #r(6" (e-"*e!e D R""e'e C$*"re''$: =(e se e#!r"+" e Per ; 'es "#se,% !r"s'"&"rse " L$*": r s( +(e #'$*" "-r"+'e "r" e' #s(* &e 3e'"&s.

Pedro D’onofrio en el Perú Ls D’r$ ''e)" &e EEUU " L$*" e 19<7. Tr"e ( #"rr &e *"&er" " !r"##$% 3(*"" =(e se #-er!$r8" e '" #"rre!$!" (&"&r" ; $e&r" ")('"r &e '" )r" $&(s!r$" &e 's 3e'"&s D’r$ e e' Per. @" e L$*": '" "*$'$" D’r$ se (+$#" e &$ere!es +"rr$s #* e' &e C3"#"r$''": &&e er*"e#e 3"s!" 1<14: e =(e se !r"s'"&" " ( '#"' &e '" A-. Gr"(. L" $)(r" &e & Pe&r D’r$ se -" 3"#$e& ##$&": "s8 #* e'


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#"r"#!er8s!$# !=(e &e #re!" =(e "(#$"+" s(s r&(#!s " s( "s r '"s #"''es '$*e?"s. U$& " es!s re#(rss *"re!ers &e '" #": es!"+" '" s$*"!8" r '" "(es!" $)(r" &e & Pe&r ; '" +&"& &e s( r&(#!: ( 3e'"& &e #re*" &e*$"& $*er$"'. P"r" '" "+r$#"#$% &e s(s 3e'"&s: D’r$ !r"8" $e-e &e 's "&es. E 1<09 r #se, &e ( $)e$er r!e"*er$#": #*r% (" '"!" "r" '" "+r$#"#$% &e' 3$e' "r!$$#$"'. E' e)#$ s$)($% rser"& ; "(*e!"r '"s #"rre!"s =(e & Pe&r 3$6 "+r$#"r # &$se? r$. E' e)#$ #!$(% "-"6"&. D Pe&r D’r$ 3$6 -e$r # ' " ( s+r$: D*$): ; " &s 3er*"s &e s( ess" A*"&e ; Or'"& D$ P"'. E Per '" "*$'$" D’r$ !"*+$ 3"+8" #re#$& # (e-s $!e)r"!es A*e'$": Pe&r: L($s: U*+er!: @'"&" ; C'e'$". A!$: e' 3$, *";r 3"+8" $& " I!"'$" "r" #(rs"r es!(&$s. E 1<11: " 's =($#e "?s &e e&"& (e ''"*"& &e re)res "' Per "r" r*"rse #* s(#esr A!$ Dr$ D$ P"': r$*)$! &e 's Dr$ se 3"''"+" "' re!e &e' e)#$. E!#es s!e s()$r$% " s( "&re !*"r ( *ere#$& &es#"s. H"+8" !r"s#(rr$& -e$!$&%s "?s &es&e s( ''e)"&" "' Per. Ls esss D’r$ res'-$er -'-er " I!"'$" ; A!$ re#$+$% e !r"s"s '" +r$#" &e 3e'"&s # #e #"rre!"s: (" r #"&" 3$, =(e !(- '" "re,". Tres &e 's *eres 3$,s "#*"?"r " 's esss " I!"'$" L($s: @'"&" ; C'e'$". Tr"s#(rr$er 14 "?s "!es &e =(e & Pe&r re)res"r" (e-"*e!e "' Per: !$err" r '" =(e se!8" ( r(& "*r. C("!r "?s *s !"r&e e 1
PRESENTACIÓN


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1. Prese!"#$% &e' M"("' &e )es!$% "*+$e!"'. Es!e M"("' &e$e '" '8!$#": +,e!$-s ; #*r*$s &e '" D$re##$% &e D’ONOFRIO S.A. e *"!er$" &e )es!$% "*+$e!"': s$e& es!" '8!$#" "&e#("&" " 's +,e!$-s )eer"'es &e '" r)"$6"#$%: " '"s ee#!"!$-"s ; e#es$&"&es &e s(s #'$e!es ; " '" re-e#$% &e '" #!"*$"#$% ; e' #(*'$*$e! &e 's re=($s$!s 'e)"'es e *"!er$" &e *e&$ "*+$e!e. 2. O+,e!$- &e ( s$s!e*" &e )es!$% "*+$e!"' E' r%s$! &e es!" Nr*" es rr#$"r " '"s r)"$6"#$es ( *"r# &e reere#$" "r" r!e)er e' "*+$e!e ; res&er "s8 " '"s #&$#$es "*+$e!"'es #"*+$"!es =(e se rese!e.   

L" r!e##$% &e' "*+$e!e: *e&$"!e '" re-e#$%  *$!$)"#$% &e $*"#!s "*+$e!"'es "&-erss. L" *$!$)"#$% &e ee#!s !e#$"'*e!e "&-erss &e '"s #&$#$es "*+$e!"'es s+re '" r)"$6"#$%. L" *e,r" &e' &ese*e? "*+$e!"'.

/. M&e' '"$$#"r3"#er-er$$#"r"#!("r L" (!$'$6"#$% #!$(" &e' P>HA s +r$&" (" s'(#$% =(e re"'*e!e s er*$!e *"!eer '" #*e!$!$-$&"& &e (es!rs r&(#!s ; ser-$#$s: re&(#$r 's #s!s: *e,r" '" r&(#!$-$&"&: re&(#e 's re#$s: "(*e!" '" "r!$#$"#$% &e *er#"&: s(er-$-e#$" &e '" e*res". PLANEAR Es es!"+'e#er 's +,e!$-s ; r#ess "*+$e!"'es e#es"r$s "r" #se)($r res('!"&s &e "#(er& # 's re=($s$!s &e' #'$e!e ; '" '8!$#" "*+$e!"' &e '" r)"$6"#$%. HACER I*'e*e!"#$% &e 's r#ess. I&e!$$#"r r!($&"&es &e *e,r". Des"rr'' &e' '" $'!. I*'e*e!"r '"s *e,r"s


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>ERIFICAR Re"'$6"r e' se)($*$e! ; *e&$r 's r#ess ; 's r&(#!s rese#! " '" '8!$#" "*+$e!"': 's +,e!$-s "*+$e!"'es ; 's re=($s$!s &e' r&(#! e $r*"r s+re 's res('!"&s. ACTUAR T*"r "##$es "r" *e,r"r #!$("*e!e e' &es"rr'' &e 's r#ess.

4. TRMINOS   

ISO Or)"$6"#$% I!er"#$"' &e Es!"&"r$6"#$%. NTP Nr*" T#$#" Per("". PNTP Pr;e#! &e Nr*" T#$#" Per("".


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

SGA S$s!e*" &e Ges!$% A*+$e!"'.



Me&$ A*+$e!e E' e!r &e' s$!$ e =(e er" (" r)"$6"#$%: $#'(;e& e' "$re: e' ")(": e' s(e': 's re#(rss "!(r"'es: '" 'r": '" "(": 's seres 3(*"s ; s( $!erre'"#$%.



S$s!e*" &e Ges!$% A*+$e!"' A=(e''" "r!e &e' s$s!e*" &e )es!$% )'+"' =(e $#'(;e '" es!r(#!(r" r)"$6"!$-": '"s "#!$-$&"&es &e '"$$#"#$%: '"s ress"+$'$&"&es: '"s r#!$#"s: 's r#e&$*$e!s: 's r#ess ; 's re#(rss "r" &es"rr''"r: $*'e*e!"r: re"'$6"r: re-$s"r ; *"!eer '" '8!$#" "*+$e!"'.



O+,e!$- A*+$e!"' Me!" "*+$e!"' )'+"': #("!$$#"&" #("& se" "#!$+'e: s(r)$&" &e '" '8!$#" "*+$e!"': =(e (" r)"$6"#$% se re ')r"r.

 Cer!$$#"#$% Pr#es *e&$"!e e' #("' (" e!$&"& &e+$&"*e!e

"#re&$!"&" #$r*" '" #""#$&"& &e (" e*res"  r&(#! "r" #(*'$r # '"s e$)e#$"s &e (" r*".  Ase#! A*+$e!"' E'e*e!s &e e!r"&" ; s"'$&": &e '"s

"#!$-$&"&es: r&(#!s  ser-$#$s =(e (e&e $!er"#!("r s$!$-"  e)"!$-"*e!e # e' "*+$e!e. Es!s (e&e #s(*$rse: )eer"rse: ser re"'es  !e#$"'es (e&e #(rr$r e #$er!"s #$r#(s!"#$"sJ. U "se#! "*+$e!"' s$)$$#"!$-: es "=(e' =(e !$ee ( $*"#! "*+$e!"' s$)$$#"!$-.  I*"#! A*+$e!"' C("'=($er #"*+$ e e' "*+$e!e: se" "&-ers 

+e$#K res('!"!e &e *"er" !!"'  "r#$"' &e '"s "#!$-$&"&es: r&(#!s  ser-$#$s.  M")$!(& &e' I*"#! A*+$e!"' A'#"#e &e' &"? r&(#$& "' "*+$e!e. Se-er$&"& &e' I*"#! A*+$e!"' Gr"& &e' &"? r&(#$& "' "*+$e!e.


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 D#(*e!s &e' S$s!e*" &e Ges!$% A*+$e!"' Se $#'(;e &e!r &e es!e ##e! " 's &#(*e!s !"'es #* M"("'es: Pr#e&$*$e!s: Is!r(##$es: Pr)r"*"s: Ese#$$#"#$es !#$#"s: Fr*"!s: Re)$s!rs ; !rs.  Or!($&"& &e Me,r" OMJ Fr*"! &&e se re)$s!r" '"  #r*$&"& '"s "##$es " !*"r ; e' rer!e &e '" -er$$#"#$% &e '"s "##$es !*"&"s.  A(&$!r8" &e' S$s!e*" &e Ges!$% A*+$e!"' SGAJ E"*e s$s!e*!$# e $&ee&$e!e "r" &e!er*$"r s$ '"s "#!$-$&"&es ; res('!"&s reere!es "' *e&$ "*+$e!e #(*'e # '"s &$ss$#$es rees!"+'e#$&"s ; s$ s!"s 3" s$& $*'e*e!"&"s &e *"er" ee#!$-" ; s "&e#("&"s "r" ')r"r 's +,e!$-s.

5. Des#r$#$% )eer"' &e D’ONOFRIO S.A DOr$ es (" *"r#" ; e*res" er("" (&"&" r e' $!"'$" Pe&r DOr$ =(e es! '$)"&" " '" -e!" &e 3e'"&s "s8 #* &e "e!%: #3#'"!es: e!#. DOr$ !$ee (" !r";e#!r$" *(; '"r)" e Per. A#!("'*e!e: er!ee#e " Nes!' Per. DOr$ es! &$r$)$& " ( *er#"& "*'$ ; es #s(*$& r )e!e &e !&"s '"s e&"&es.


1

Es!" e*res" #(e!" # *s &e 20 3e'"&s &e &$ere!es rese!"#$es ; "r" !&s 's )(s!s. Es!s 3e'"&s se -e&e e -"r$s es!"+'e#$*$e!s: +&e)"s &e DOr$ ; #"rre!$''"s &e '" *$s*" e*res". A')(s 3e'"&s =(e r&(#e se ''"*"                      

S&$#3 S"&$#3$! Pr$#es" B*+es A'"s" Mr#3"s Fr8 R$# C" +"" S(+'$*e e! B.B. S$ P"r"r H(r"# Pe'" P T(r+ D$! Pe6$&(r$ Nes=($ D'#e! C" Tr$" Gr")"'

. LIDERAGO 

C*r*$s ers"' ; -"'r: ' =(e $#'(;e '" #""#$&"& ; '" -'(!"& &e !*"r $$#$"!$-"s ; r$es)s: "s8 #* *"!eer '" #*s!(r" +", res$%.


1



H"+$'$&"& "r" *!$-"r ; &es"rr''"r "' ers"': (!$'$6"& !& ' =(e 'e er*$!" r)res"r e s( !r"+", ; &es"rr''"r s( #""#$&"&.



C(r$s$&"& ; "er!(r" &e es8r$!(: "s8 #* ( "'! $-e' &e $!ers e !r"s #('!(r"s ; es!$'s &e -$&". Es! #''e-" $)("'*e!e e' #*r*$s &e "re&er ; *e,r"rse #!$("*e!e: "s8 #* #*"r!$r '$+re*e!e e' s"+er ; '"s $&e"s # 's &e*s.



S"+er !*"r $$#$"!$-"s ; !eer 3"+$'$&"& "r" #re"r ( "*+$e!e "&e#("& "r" '" $-"#$% ; e' es"*$e! "+$er!: ' =(e s(e e' &ere#3 "' errr: er !"*+$ '" -'(!"& &e #rre)$rse ; "re&er.



>'(!"& &e "#e!"r e' #"*+$ ; 3"+$'$&"& "r" *"e,"r'.



F"#$'$&"& &e "&"!"#$% &e' es"*$e! ; '" "##$%: !e$e& e #(e!" '" ese#$$#$&"& ; '" #*'e,$&"& &e' e!r.



Cre&$+$'$&"& #* res('!"& &e (" "##$%: ( '$&er"6) ; ')rs #3ere!es.



Eer$e#$" $!er"#$"' ; e!e&$*$e! &e !r"s #('!(r"s. @ "&e*s: "*'$s $!ereses: +(e" #('!(r" )eer"': #*r!"*$e! ress"+'e ; ( es!$' &e -$&" e=($'$+r"& s e#es"r$s "r" "##e&er " (es!s &$re#!$-s &e "'! $-e'.

7. POLTICA MEDIO AMBIENTAL Ss!e$+$'$&"& *e&$"*+$e!"': es!"*s #*r*e!$&s # r#!$#"s e*res"r$"'es *e&$"*+$e!"'*e!e ss!e$+'es. Ns esr6"*s r e*'e"r &e r*" e$#$e!e 's re#(rss "!(r"'es e !&"s '"s "ses &e' #$#' &e -$&" &e (es!rs r&(#!s: "-re#e*s e' (s &e re#(rss re-"+'es )es!$"&s &e r*" ss!e$+'e ; (es!r +,e!$- es "'#"6"r e' Q#er &eser&$#$s.


1

I-er!$*s #!$("*e!e "r" *e,r"r (es!r re&$*$e! *e&$"*+$e!"'. L" P'8!$#" s+re Ss!e$+$'$&"& Me&$"*+$e!"' $#rr" '"s !res &$re#!r$#es &e' P"#! M(&$"' &e '"s N"#$es U$&"s s+re e' *e&$ "*+$e!e r$#$$s 7: 9 ;
ORGANIGRAMA


1

<. PLANIFICACIÓN DEL SISTEMA <.1.

Ase#!s *e&$"*+$e!"'es.

De "#(er& # 's re=($s$!s &e '" r*": e$s!e (" *e!&')8" re#)$&" e s( #rres&$e!e r#e&$*$e! "r" $&e!$$#"r ; e-"'("r 's "se#!s *e&$"*+$e!"'es =(e !$ee  (e&e !eer $*"#!s s$)$$#"!$-s e e' "*+$e!e ; s+re 's =(e '" r)"$6"#$% (e&e e,er#er ( #!r' e e' &es"rr'' &e s(s "#!$-$&"&es. Es!" $r*"#$% s+re 's "se#!s e $*"#!s s$)$$#"!$-s: s rr#$" ( ##$*$e! &e!"''"& &e '" r+'e*!$#" "*+$e!"' "s#$"&" " '"s "#!$-$&"&es &e (es!r" r)"$6"#$%. A&e*s: se !e&r e #(e!" " '" 3r" &e es!"+'e#er 's +,e!$-s *e&$"*+$e!"'es &e '" r)"$6"#$%. <.2.

Re=($s$!s 'e)"'es ; !rs re=($s$!s

U &e 's $'"res +s$#s &e' S$s!e*" &e Ges!$% A*+$e!"' es e' #*r*$s r "r!e &e D’ONOFRIO S.A. &e #(*'$r # 's re=($s$!s 'e)"'es "'$#"+'es " s( "#!$-$&"& e *"!er$" &e *e&$ "*+$e!e. P"r" e'' $&e!$$#": ##e ; -e'" r e' #(*'$*$e! &e 's re=(er$*$e!s 'e)"'es: r*"!$-s  &e #("'=($er !r" "!(r"'e6" "'$#"+'e " 's "se#!s *e&$"*+$e!"'es &e s(s "#!$-$&"&es ; ser-$#$s *e&$"!e e' #rres&$e!e r#e&$*$e!.


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10.O+,e!$-s ; *e!"s. 



 



Ps$#$"rse #* '8&er *(&$"' ; "&e*s: ser (" e*res" #$"+'e "r" !&s s(s )r(s &e $!ers ; ( reere!e &e &ese*e? $"#$er e s( se#!r. S"!$s"#er '"s e#es$&"&es "#!("'es s$ #*r*e!er '" #""#$&"& &e '"s )eer"#$es (!(r"s: "r" "s8 #(*'$r # s(s re=(er$*$e!s &e *& &e "se)(r"r ( #re#$*$e! re!"+'e "? " "? ; e e' '"r) '"6. (e s(s #'$e!es se" "r!$#$es &e 's -"'res ; r$#$$s e*res"r$"'es &e '" #rr"#$%. (e s( #*($#"#$% )eer"' #"*"?"s: r*#$es: e!#.J se" +"s!"!e (er!e: &e es!" *"er" rr#$"r $r*"#$% &e !&" '" )"*" &e r&(#!s =(e r&(#e. M"!eer ( "'! es!&"r &e #"'$&"& &e 's #""'es &e &$s!r$+(#$%: &es"rr''"r (e-s r&(#!s =(e se" "!r"#!$-s "r" 's #'$e!es ; " s( -e6 =(e se" s"'(&"+'es.

MISION D’ONOFRIO es (" e*res" r&(#!r" ; #*er#$"'$6"&r" &e 3e'"&s ; r&(#!s #*'e*e!"r$s: =(e #s!r(;e re'"#$es &e '"r) '"6 # s(s #'$e!es ; #s(*$&res (&"*e!"&"s e e' ser-$#$: '" $-"#$% ; #"'$&"& &e s(s r&(#!s: rr#$&'es **e!s "*"+'es: "'e)res ; &e s" es"r#$*$e!. Es! #*r*e!$&" e r$#$"r #&$#$es "r" e' &es"rr'' ers"' ; res$"' &e s(s e*'e"&s ; # +!eer s'$&e6 e#%*$#".


1

>ISION He'"&s DONOFRIO se #s'$&"r e e' "? 2010 #* '" *e,r E*res" &e 3e'"&s ; r&(#!s #*'e*e!"r$s. Ser '8&er e #"'$&"& ; ser-$#$ er#$+$&s r e' #'$e!e ; #s(*$&r " $-e' "#$"'. M"!e&r '" *"r#" res#": ,-e ; &$*$#" " !r"-s &e '" $-"#$% ; &$ere#$"#$%: "!e&$e& *er#"&s (e-s ; +!e$e& s'$&e6 e#%*$#". >ALORES DE LA COMPAÑA    

C*r*$s Re'"#$es ers"'es +"s"&"s e '" #$"6" ; rese! *(!( Le"'!"& F'e$+$'$&"& "' #"*+$

11. PROCESOS @ SUBPROCESOS  •

 •

 •

Pr#es  >e!" S(+r#ess  Ser-$#$ "' #'$e!e  A'*"# Pr#es  Re#'(!"*$e! &e ers"' S(+r#ess  C-#"!r$"s  Re#e#$% &e C>’s  E!re-$s!" Pr#es  L)8s!$#" S(+r#ess  C*r"s  C!r' &e re)$s!rs  A'*"#


 •

 •

 •

1

Pr#es  Pr&(##$% S(+r#ess  C!r' &e #"'$&"&  e 's $s(*sJ  M"!e$*$e! &e *=($"s  L$*$e6"  E-"s"& Pr#es  A&*$$s!r"!$- S(+r#ess  T*" &e &e#$s$es s+re '" e*res"  De$$r es!r"!e)$"s "r" e' *e,r"*$e! &e '" e*res" Pr#es  M"re!$) S(+r#ess  I-es!$)"#$% &e *er#"&  De$$r es!r"!e)$"s &e -e!"s  P(+'$#$&"&

12. MAPA DE PROCESOS C

C

L

L

I

I

E

E

N

CALIDAD DE ATENCIÓN

IMPLEMENTACIÓN DE

N

T

T

E

E

S

S PROCESO OPERATIVO

ATENCIÓN AL CLIENTE RECLUTAMIENTO PROCESO DE ALMACENAMIENTO DE RECURSOS DE ALMACÉN HUMANOS PROCESO DE APOYO


SELECCIÓN DE LOS PROCESOS A MEORAR

1


1

DIAGRAMA CAUSAEFECTO

1/.MATRI DE E>ALUACIÓN E IDENTIFICACIÓN

ACTIVIDAD

EFECTO

Almacenamiento

Derr"*e &e' r&(#!

Refrigeración Elaboración de la mecla

A-er8" # '" *"=($"

IMPACTO C!"*$"#$% &e S(e': A)(". C!"*$"#$% A#s!$#".

Res$&(s s%'$&s

C!"*$"#$% &e S(e's

14. MATRI LEGAL AMBIENTAL


D’onofri o *+ $

Matri !egal Ambiental B"se Le)"' Le; Geer"' &e' A*+$e!e

I&e!$$#"&r N 2911

,

Le; Geer"' &e Res$&(s S%'$&s

N 27/14

%

Le; Geer"' &e A)("s

-

Nr*" S"$!"r"

(

Le; Geer"' &e S"'(&

RM 1020 2010 N 2942

)

Le; &e Tr"sr!e Terres!re

N 2925

.

Le; &e S"e"*$e!

N 2//9

De#re! Le; N 17752

1

Fec"a# $%&'(&$) Des#r$#$% B"se 'e)"': (&"*e!"' "r" !& r;e#!. Es!"+'e#e '"s #&$#$es )eer"'es &e *"e, &e res$&(s s%'$&s. Ress"+$'$&"& # e' #s(* &e' ")(". Es!"+'e#er 's r$#$$s )eer"'es &e 3$)$ee Ress"+$'$&"& # '" s"'(& $&$-$&("' Re)('"r 's r#ess: er"#$es &e' !r"sr!e. Pr!e)er '" s"'(& &e '" +'"#$% ; e' "*+$e!e.


1

15.CRONOGRAMA

O/0ETIVO

META

P!A* DE ACCI1*

Incrementar la cartera de cliente4 en pro5incia4 para el ,'$)

E ( 5

!ograr e incrementar la participación de mercado6

E ( 

I&e!$$#"r #'$e!es !e#$"'es e r-$#$"s. Prese!"r ; r*#$"r (+'$#$&"& e T> ; r"&$. P"r!$#$"r e er$"s ese#$"'$6"&"s &e r(+r ; e-e!s. Cre"r r&(#!s (e-s e $-"&res: (e-s s"+res

2REA RE3PO*3A/!E MARETING MARETING

MARETING MARETING

Manual-de-Gestión-Ambiental-de-DOnofrio.docx

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