WE LCOM E TO
LONDON INFORMATION TO START YOUR VISIT W I N T E R 2 0 1 1 / 12 12
Includes Tube + Bus maps
Attr trac acti tion ons s 1 Top 10 At 1 2 3 4 5 6 7
Top 10 At Attr trac acti tion ons s Visitorr Information Visito Getting Around London’s Regions Tube and Rail Map Bus Routes Useful Tips As Mayor of London I am delighted to welcome welcome you to London – the best big city on earth. This booklet has been designed to help first time visitors get started in London with useful tips for making the most of your trip and practical advice on getting around town.
With unique heritage, fantastic culture and iconic attractions, there is always something to see and do whether you are here for a day, a week or longer. For more in-depth information look out for other free guides while you are here including London Planner which is available in Tourist Information Centres. Or check out the many other specialist guides to London that you will find in bookshops across the capital. London is always packed with events, festivals, activities, exhibitions and entertainment. For inspiration and the latest tips, including information on bars, restaurants, shops, attractions and more, go to London’s official website visitlondon.com
London has a huge variety of attractions. Historical or contemporary, paid for or free, there is something to suit all tastes and budgets. Here are the top ten visitor attractions (according to visitor numbers in 2010).
* Indicates free entry to permanent exhibitions 1. British Museum*
A fascinating range of objects from around the world from prehistoric to modern times.
2. Tate Modern* Britain’s national museum of modern art in an iconic former power station.
3. National Gallery* One of the wor world’ ld’s gre greate atest st collectio lections ns of Eur Europ opean ean painti ntings ngs fro from m 12 1250 50 to 190 1900. 0.
4. Natural History Museum* As well as the infamous dinosaurs, the museum has a collection of the biggest, tallest and rarest animals in the world.
5. EDF E DF Energy London Eye The world’s highest observation wheel with spectacular views.
6. Science Museum* Over 40 galleries and 2,000 hands-on exhibits.
7. Victoria and Albert Museum* Celebrating art and design with collections on ceramics, furniture, fashion, sculpture and much more.
8. Madame Tussauds Meet famous faces from the worlds of showbiz, sport, politics and royalty.
9. National Maritime Museum/ Royal Observatory* Discover seafaring and stargazing in Greenwich
S e e e e v i is i i t s tl l o n o nd o d on . c o n t o o b o om m o o ok t i i c k ck e k e t t s s a n nd f o d o r r i t t i in e n er r a ar r i ie s e a r s r o ou n u nd L o d o n nd o d n o n
10. Tower of London More than 900 years of history and the Crown Jewels.
I wish you an enjoyable stay in our city. Boris Johnson, Mayor of Lond London on
Visitor Visi tor in infor forma matio tion n is als also o av avail ailabl able e by cal callin ling g 08 0870 70 1 566 566366 366 (i (in n th the e UK) UK).. This service is operated by London & Partners, London’s official promotional organisation.
British Museum
2 visitlondon.com
Tate Modern
tfl. tf l.go gov v.u .uk k
isit itor or In Info form rmat atio ion n 2 Vis
3 Getting Around
Tourist & Travel Information Centres
For all the inf For inform ormati ation on you nee needd to pl plan an yo your ur trip, trip, go to tfl.gov.uk/journeyplanner, which provides the tools to easily plan your journey jour ney on on public public trans transpor portt in advanc advance, e, and is available in 19 languages. You can also telephone +44 (0)843 222 1234* (24 hours) Alternatively visit one of the Travel Informat Info rmation ion Cen Centres tresor or any Tube Stat Station. ion.
We know that face-to-face contact is always valued, especially when you are in a new city, so you will find a welcoming face, inspiring ideas, and tickets to many attractions at Tourist and Travel Information Centres. Travel Centres also sell tickets for travel. The nearest Tube, DLR or National Rail station is shown.
Tourist Information Centres (TICs) City of London TIC
St Paul’s Churchyard, London EC4M 8BX St. Paul Paul’s/Man ’s/Mansion sion House Open: Mon-Sat 09.30-1 09.30-17 7.30 Sun 10.00 10.00-16.00 -16.00 Greenwich TIC
Pepys House, 2 Cutty Sark Gardens, London SE10 9LW DLR Cut Cutty ty Sar Sarkk DLR Greenwich Open: Daily 10.00-17.00 Holborn Visitor Information Kiosk
Kingsway, London WC2B 6BG Holborn Open: Mon-Fri 09.00-1 09.00-17 7.00 Satt & Su Sa Sun n cl clos osed ed Richmond TIC
Old Town Hall, Whittaker Avenue, Richmond TW9 1TP Richmond Open: Mon-Sat 10.00 10.00-1 -17 7.00 Sun clo closed sed Additional TICS in Bexley, Harrow, Lewisham, Swanley, Twickenham; see visitlondon.com/welcome
Travel Information Infor mation Centres Euston Railway Station
Opposite platform 10 Open:: MonOpen Mon-Fri Fri 08.15 08.15-20. -20.15 15 Sat,, Su Sat Sun n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15 Heathrow Airport
Heathrow Terminals 1,2,3 Tube Station Open:: Dail Open Dailyy 07.15.15-20.1 20.15 5
*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary.
King’s Cross Tube Station
Western Ticket Hall near St. Pancras Open:: MonOpen Mon-Sat Sat 07.15.15-20.1 20.15 5 Sun Su n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15
TICKETS TO TRAVEL
Liverp Liv erpool ool Str Street eet Tube Stat Station ion Open: MonOpen: Mon-Sat Sat 08.15 08.15-2 -20.1 0.15 5 Sun Su n & Publ Public ic Holi Holidays days 08.1 08.15-19 5-19.1 .15 5 Piccadilly Circus Tube Station Open:: Dail Open Dailyy 09.15 09.15-19. -19.00 00 Victoria Railway Station
Opposite platform 8 Open: Mon-Sat 07 07.15-2 .15-20.15 0.15 Sun Su n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15
On street information You may also meet one of the city's 300 London Ambassadors on the streets who will be happy to provide you with on-the-spot information.
3
London Underground There are 11 col There colour our-co -coded ded Underg Und ergrou round nd or ‘Tu ‘Tube’ be’ line lines. s. Serv Service icess runn re ru regu gula larly rly fr from om ar arou ound nd 05 05.0 .00 0 to 00.30 00 .30 (Su (Sunn 07.30 to 23 23.30 .30)) on mo most st routes rou tes.. Th Thee ne netwo twork rk is div divide idedd int intoo nine ni ne zo zone nes, s, wi with th Zo Zone1 ne1 be bein ing g th thee most mo st ce cent ntra rall ar area ea.. Se Seee pa page ge 8 fo forr thee Tu th Tube be an andd Ra Railil Ma Map. p.
London Buses Buses gen Buses genera erally lly run fro from m 05.00 00 to 00 00.3 .30. 0. Ni Nigh ghtt Bu Buse sess op oper erat atee on many ma ny ma majo jorr ro rout utes es fro from m ar arou ound nd midn mi dnig ight ht to 05 05.0 .00, 0, an andd so some me routes rou tes ope operat ratee a 2424-hou hourr ser servic vice. e. Cash Ca sh far fares es ar aree no nott av avai ailab lable le fo forr bu buss passen pas senger gerss in Zo Zone ne 1, the theref refore ore pass pa ssen enge gers rs mu must st ob obtai tainn a va valid lid ticke tic kett or Oy Oyste sterr car cardd be befor foree boa boardi rding. ng. Somee ro Som rout utes es ar aree es espe peci cial ally ly go good od fo forr sights sig htseei eeing ng inc includ luding ing rou routes tes 9 and 15 whi which ch use her heritag itagee Rou Routem temast aster er buses bus es du durin ring g the day day..
Oyster cards The Oyster card is London’s travel smartcard and is generally the easiest and cheapest way to pay to travel around London whether you are using Tube, bus, tram, DLR, London Overground or National Rail services.
Ticket Types Oyster can store season tickets (Travelcards) as well as credit for single journeys (pay as you go), and your card is fully re-usable. When your Travelcard expires or your pay as you go credit is getting low, you can add another Travelcard or add more credit at over 3,900 Oyster retailers, at station touchscreen ticket machines and at Travel Information Centres in London. With pay as you go, you can travel as many times as you like in a day and the daily price cap means that you will never pay more than the price of an equivalent One Day Travelcard.
Where to Buy You can save time by purchasing an Oyster card before you arrive in London at tfl.gov.uk/visitorshop or get one when you arrive from Tube or selected National Rail stations.
Using your Oyster To ensure you pay the correct fare on Tube, DLR, London Overground and National Rail services you must always touch in on the yellow card reader at the start of your journey and touch out at the end. On buses and trams you only need to touch in at the start of your journey. For further information about Oyster including fares, travelling with children and using Oyster on River Services and National Rail, go to tfl.gov.uk/oyster
4 visitlondon.com
tfl. tf l.go gov v.u .uk k
5
isit itor or In Info form rmat atio ion n 2 Vis
3 Getting Around
Tourist & Travel Information Centres
For all the inf For inform ormati ation on you nee needd to pl plan an yo your ur trip, trip, go to tfl.gov.uk/journeyplanner, which provides the tools to easily plan your journey jour ney on on public public trans transpor portt in advanc advance, e, and is available in 19 languages. You can also telephone +44 (0)843 222 1234* (24 hours) Alternatively visit one of the Travel Informat Info rmation ion Cen Centres tresor or any Tube Stat Station. ion.
We know that face-to-face contact is always valued, especially when you are in a new city, so you will find a welcoming face, inspiring ideas, and tickets to many attractions at Tourist and Travel Information Centres. Travel Centres also sell tickets for travel. The nearest Tube, DLR or National Rail station is shown.
Tourist Information Centres (TICs) City of London TIC
St Paul’s Churchyard, London EC4M 8BX St. Paul Paul’s/Man ’s/Mansion sion House Open: Mon-Sat 09.30-1 09.30-17 7.30 Sun 10.00 10.00-16.00 -16.00 Greenwich TIC
Pepys House, 2 Cutty Sark Gardens, London SE10 9LW DLR Cut Cutty ty Sar Sarkk DLR Greenwich Open: Daily 10.00-17.00 Holborn Visitor Information Kiosk
Kingsway, London WC2B 6BG Holborn Open: Mon-Fri 09.00-1 09.00-17 7.00 Satt & Su Sa Sun n cl clos osed ed Richmond TIC
Old Town Hall, Whittaker Avenue, Richmond TW9 1TP Richmond Open: Mon-Sat 10.00 10.00-1 -17 7.00 Sun clo closed sed
Travel Information Infor mation Centres Euston Railway Station
Opposite platform 10 Open:: MonOpen Mon-Fri Fri 08.15 08.15-20. -20.15 15 Sat,, Su Sat Sun n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15 Heathrow Airport
Heathrow Terminals 1,2,3 Tube Station Open:: Dail Open Dailyy 07.15.15-20.1 20.15 5
*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary.
King’s Cross Tube Station
Western Ticket Hall near St. Pancras Open:: MonOpen Mon-Sat Sat 07.15.15-20.1 20.15 5 Sun Su n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15
TICKETS TO TRAVEL
Liverp Liv erpool ool Str Street eet Tube Stat Station ion Open: MonOpen: Mon-Sat Sat 08.15 08.15-2 -20.1 0.15 5 Sun Su n & Publ Public ic Holi Holidays days 08.1 08.15-19 5-19.1 .15 5 Piccadilly Circus Tube Station Open:: Dail Open Dailyy 09.15 09.15-19. -19.00 00 Victoria Railway Station
Opposite platform 8 Open: Mon-Sat 07 07.15-2 .15-20.15 0.15 Sun Su n & Pu Publ blic ic Ho Holilida days ys 08.15-19.15
On street information You may also meet one of the city's 300 London Ambassadors on the streets who will be happy to provide you with on-the-spot information.
London Underground There are 11 col There colour our-co -coded ded Underg Und ergrou round nd or ‘Tu ‘Tube’ be’ line lines. s. Serv Service icess runn re ru regu gula larly rly fr from om ar arou ound nd 05 05.0 .00 0 to 00.30 00 .30 (Su (Sunn 07.30 to 23 23.30 .30)) on mo most st routes rou tes.. Th Thee ne netwo twork rk is div divide idedd int intoo nine ni ne zo zone nes, s, wi with th Zo Zone1 ne1 be bein ing g th thee most mo st ce cent ntra rall ar area ea.. Se Seee pa page ge 8 fo forr thee Tu th Tube be an andd Ra Railil Ma Map. p.
London Buses Buses gen Buses genera erally lly run fro from m 05.00 00 to 00 00.3 .30. 0. Ni Nigh ghtt Bu Buse sess op oper erat atee on many ma ny ma majo jorr ro rout utes es fro from m ar arou ound nd midn mi dnig ight ht to 05 05.0 .00, 0, an andd so some me routes rou tes ope operat ratee a 2424-hou hourr ser servic vice. e. Cash Ca sh far fares es ar aree no nott av avai ailab lable le fo forr bu buss passen pas senger gerss in Zo Zone ne 1, the theref refore ore pass pa ssen enge gers rs mu must st ob obtai tainn a va valid lid ticke tic kett or Oy Oyste sterr car cardd be befor foree boa boardi rding. ng. Somee ro Som rout utes es ar aree es espe peci cial ally ly go good od fo forr sights sig htseei eeing ng inc includ luding ing rou routes tes 9 and 15 whi which ch use her heritag itagee Rou Routem temast aster er buses bus es du durin ring g the day day..
Oyster cards The Oyster card is London’s travel smartcard and is generally the easiest and cheapest way to pay to travel around London whether you are using Tube, bus, tram, DLR, London Overground or National Rail services.
Ticket Types Oyster can store season tickets (Travelcards) as well as credit for single journeys (pay as you go), and your card is fully re-usable. When your Travelcard expires or your pay as you go credit is getting low, you can add another Travelcard or add more credit at over 3,900 Oyster retailers, at station touchscreen ticket machines and at Travel Information Centres in London. With pay as you go, you can travel as many times as you like in a day and the daily price cap means that you will never pay more than the price of an equivalent One Day Travelcard.
Where to Buy You can save time by purchasing an Oyster card before you arrive in London at tfl.gov.uk/visitorshop or get one when you arrive from Tube or selected National Rail stations.
Using your Oyster
Additional TICS in Bexley, Harrow, Lewisham, Swanley, Twickenham; see visitlondon.com/welcome
To ensure you pay the correct fare on Tube, DLR, London Overground and National Rail services you must always touch in on the yellow card reader at the start of your journey and touch out at the end. On buses and trams you only need to touch in at the start of your journey. For further information about Oyster including fares, travelling with children and using Oyster on River Services and National Rail, go to tfl.gov.uk/oyster
4 visitlondon.com
Taxi Hail one of London’s famous black cabs (some are multicoloured!) when the yellow ‘Taxi’ sign is lit. Please note fares increase after 20.00. Private hire or minicabs must be booked in advance. We advise you against getting into any vehicle that approaches you in the street purporting to be a minicab. See tfl.gov.uk/findaride for details of local licensed minicabs, or use Cabwise - text CAB to 60835 to get one taxi and two local licensed minicab numbers sent to your mobile phone (cost may vary depending on your mobile provider). Overseas networks can access this service by texting the street name and partial postcode eg Victoria St SW1 to +44 (0)7797 800 000. Texts will be charged at your standard roaming rate per enquiry.
Docklands Light Railway Docklands Docklan ds Ligh Lightt Rail Railway way (DLR) runss fro run from m 05 05.30 .30-00 -00.30 .30 Mon Monday day to Saturday Satu rday and 06.30-23. 30-23.30 30 on Sun Sunday day.. Theree are tra Ther trains ins ev every ery 44-1 10 mi minu nute tess runn ru nnin ing g on ro rout utes es fr from om Ba Bank nk an andd Towe owerr Gat Gatewa ewayy to Doc Dockla klands nds,, Eas Eastt and Sou South th Eas Eastt Lo Lond ndon. on. Take th thee DLR to vi visi sitt Ca Cana nary ry Wh Wharf arf,, Cu Cutty tty Sar Sarkk fo forr Maritim Mari timee Gre Greenw enwich ich,, ExC ExCeL eL Lon London don or Lo Londo ndonn City Air Airpo port. rt.
River Services Tra rave vellllin ing g on th thee ri rive verr ca cann be a rela re laxi xing ng wa wayy to tr trav avel el wh whililst st ta taki king ng in thee si th sigh ghts ts,, an andd Oy Oyst ster er ca card rdss can now be us used ed on Th Thame amess Clippers ppersser servic vices. es. Go to tfl.gov.uk/river or pi pick ck up the Riv River er Serv Service icess lea leafle flett fro from m Tube statio stations. ns.
Cycling For general information on cycling in London visit tfl.gov.uk/cycling Barclays Cycle Hire is a public bicycle sharing scheme in central London. There are 400 docking stations and 6,000 bicycles for hire. For further information go to tfl.gov.uk/barclayscyclehire
Walking W alking
tfl. tf l.go gov v.u .uk k
National Rail and London Overground Theree are 13 Na Ther Nati tion onal al Ra Railil te term rmin inii in Lo Lond ndon on fo forr co conn nnec ecti tion onss to al alll part pa rtss of th thee UK, pl plus us Eu Euro rost star ar servic ser vices es fro from m St. Pa Pancr ncras as Int Intern ernati ationa onal.l. Forr fu Fo furth rther er in info form rmat atio ionn go to nationalrail.co.uk or ca callll 0845 08 457 7 48 4849 4950 50 (UK on only) ly) or +44 +4 4 (0 (0)2 )20 0 727 278 8 52 5240 40.. Fo Forr se servi rvice cess to Lo Londo ndonn des destin tinati ations ons out outsid sidee the cen centra trall are area, a, inc includ luding ing Lon London don Overgroun Overg roundd servic services, es, visit tfl.gov.uk
LOCAL TIP “Research the several different ways to get into town from London’s airports, there are lots of different options so you’re sure to find something to suit, whether you’re on a budget or just need to get there swiftly” Chris, from Wimbledon
Always check before you travel at weekends when planned engineering works take place.
As in any city, If walking late at night, try to keep to brightly lit areas with other people nearby and be awar awaree of your surroundings – listen listening ing to music or using a phone can be distracting and dangerous. Use the Tube outside the morning and afternoon rush hours to avoid crowded trains and platforms. Or perhaps take advantage of the River Services! Always stand on the right and walk on the left on escalators at stations.
Richmond
London buzzes night and day with an unforgettable energy, and each area of the city has its own distinct atmosphere. Here is a quick introduction introduction to the points of our compass:
Central London London’s heart is made up of many districts from the iconic City of Westminster to the City of London, the main financial area of the capital. This central area has a dense concentration of landmarks, theatres, museums, nightspots and famous shopping areas like Covent Garden, Carnaby Street and Oxford Street.
North London
Operators include: National Express +44 (0)871 818 181 nationalexpress.com
Over 120 languages are spoken in this multicultural and vibrant region, which is steeped in history and renowned for its culture. Areas of interest include Hampstead Heath and Primrose Hill with their huge green spaces, fabulous views and village feel, characterful Camden with its eclectic market and live music scene, and Green Lanes, where you can enjoy Turkish, Greek and Kurdish food.
Green Gre en Lin Linee Coa Coache chess
South London
Coaches London’s main coach services use Victoria Coach Station, S W1 +44 (0)20 7730 3466 tfl.gov.uk/coaches
Wal alki king ng in Lo Lond ndon on is a gr grea eatt wa wayy to ge gett ar arou ound nd.. Fo Forr mor moree inf inform ormati ation on on walk walking ing rout routes es visit
+44 (0)844 801 7261 greenline.co.uk
tfl.gov.uk/walking
megabus.com
6 visitlondon.com
4 London’s Regions
TOP 5 TR TRAVEL TIPS TIPS
Walking can often be quicker in central London than taking the Tube between two adjacent stops. For example, the walk between Leicester Square and Covent Garden is just a few minutes.
Megabus +44 (0)9001 600 900
5
The South is appreciated for its array of open spaces such as Clapham Common, the World Heritage Site at Greenwich and
visitlondon.com/travel/airport
riverside Rich riverside Richmon mond. d. It’s popular popular for sporting attractions such as the Wimbledon Lawn Tennis Museum and cricket at The Kia Oval. It offers wonderful opportunities to escape from the the hustle hustle and bustle, bustle, from the village atmosphere of Barnes to historic stately homes and palaces such as Ham House and Hampton Court.
East London The East now claims its place in the limelight and is set to play a huge part in the London 2012 Olympic Games and Paralympic Games. The area is home to a unique arts scene and popular markets like Spitalfields, while the nightlife here in Hoxton and Shoreditch rivals that of the West End. Further east, Lee Valley Regional Park is one of London’s biggest open space.
West W est London West London is remarkable for its leafy squares, fascinating museums and vibrant street markets. Here you will find upmarket Kensington and Chelsea, the peaceful streets and canals of Maida Vale, Hammersmith, which is home to some great riverside pubs, and the vibrant, multicultural communities of Shepherd’s Bush and Southall.
tfl. tf l.go gov v.u .uk k
7
Taxi Hail one of London’s famous black cabs (some are multicoloured!) when the yellow ‘Taxi’ sign is lit. Please note fares increase after 20.00. Private hire or minicabs must be booked in advance. We advise you against getting into any vehicle that approaches you in the street purporting to be a minicab. See tfl.gov.uk/findaride for details of local licensed minicabs, or use Cabwise - text CAB to 60835 to get one taxi and two local licensed minicab numbers sent to your mobile phone (cost may vary depending on your mobile provider). Overseas networks can access this service by texting the street name and partial postcode eg Victoria St SW1 to +44 (0)7797 800 000. Texts will be charged at your standard roaming rate per enquiry.
Docklands Light Railway Docklands Docklan ds Ligh Lightt Rail Railway way (DLR) runss fro run from m 05 05.30 .30-00 -00.30 .30 Mon Monday day to Saturday Satu rday and 06.30-23. 30-23.30 30 on Sun Sunday day.. Theree are tra Ther trains ins ev every ery 44-1 10 mi minu nute tess runn ru nnin ing g on ro rout utes es fr from om Ba Bank nk an andd Towe owerr Gat Gatewa ewayy to Doc Dockla klands nds,, Eas Eastt and Sou South th Eas Eastt Lo Lond ndon. on. Take th thee DLR to vi visi sitt Ca Cana nary ry Wh Wharf arf,, Cu Cutty tty Sar Sarkk fo forr Maritim Mari timee Gre Greenw enwich ich,, ExC ExCeL eL Lon London don or Lo Londo ndonn City Air Airpo port. rt.
River Services Tra rave vellllin ing g on th thee ri rive verr ca cann be a rela re laxi xing ng wa wayy to tr trav avel el wh whililst st ta taki king ng in thee si th sigh ghts ts,, an andd Oy Oyst ster er ca card rdss can now be us used ed on Th Thame amess Clippers ppersser servic vices. es. Go to tfl.gov.uk/river or pi pick ck up the Riv River er Serv Service icess lea leafle flett fro from m Tube statio stations. ns.
Cycling For general information on cycling in London visit tfl.gov.uk/cycling Barclays Cycle Hire is a public bicycle sharing scheme in central London. There are 400 docking stations and 6,000 bicycles for hire. For further information go to tfl.gov.uk/barclayscyclehire
Walking W alking
4 London’s Regions
National Rail and London Overground Theree are 13 Na Ther Nati tion onal al Ra Railil te term rmin inii in Lo Lond ndon on fo forr co conn nnec ecti tion onss to al alll part pa rtss of th thee UK, pl plus us Eu Euro rost star ar servic ser vices es fro from m St. Pa Pancr ncras as Int Intern ernati ationa onal.l. Forr fu Fo furth rther er in info form rmat atio ionn go to nationalrail.co.uk or ca callll 0845 08 457 7 48 4849 4950 50 (UK on only) ly) or +44 +4 4 (0 (0)2 )20 0 727 278 8 52 5240 40.. Fo Forr se servi rvice cess to Lo Londo ndonn des destin tinati ations ons out outsid sidee the cen centra trall are area, a, inc includ luding ing Lon London don Overgroun Overg roundd servic services, es, visit tfl.gov.uk
LOCAL TIP “Research the several different ways to get into town from London’s airports, there are lots of different options so you’re sure to find something to suit, whether you’re on a budget or just need to get there swiftly” Chris, from Wimbledon
TOP 5 TR TRAVEL TIPS TIPS
Always check before you travel at weekends when planned engineering works take place. Walking can often be quicker in central London than taking the Tube between two adjacent stops. For example, the walk between Leicester Square and Covent Garden is just a few minutes.
visitlondon.com/travel/airport
Richmond
As in any city, If walking late at night, try to keep to brightly lit areas with other people nearby and be awar awaree of your surroundings – listen listening ing to music or using a phone can be distracting and dangerous.
Central London London’s heart is made up of many districts from the iconic City of Westminster to the City of London, the main financial area of the capital. This central area has a dense concentration of landmarks, theatres, museums, nightspots and famous shopping areas like Covent Garden, Carnaby Street and Oxford Street.
Use the Tube outside the morning and afternoon rush hours to avoid crowded trains and platforms. Or perhaps take advantage of the River Services! Always stand on the right and walk on the left on escalators at stations.
Operators include: National Express +44 (0)871 818 181 nationalexpress.com
Green Gre en Lin Linee Coa Coache chess
South London
Coaches London’s main coach services use Victoria Coach Station, S W1 +44 (0)20 7730 3466 tfl.gov.uk/coaches
Wal alki king ng in Lo Lond ndon on is a gr grea eatt wa wayy to ge gett ar arou ound nd.. Fo Forr mor moree inf inform ormati ation on on walk walking ing rout routes es visit tfl.gov.uk/walking
megabus.com
East London The East now claims its place in the limelight and is set to play a huge part in the London 2012 Olympic Games and Paralympic Games. The area is home to a unique arts scene and popular markets like Spitalfields, while the nightlife here in Hoxton and Shoreditch rivals that of the West End. Further east, Lee Valley Regional Park is one of London’s biggest open space.
North London Over 120 languages are spoken in this multicultural and vibrant region, which is steeped in history and renowned for its culture. Areas of interest include Hampstead Heath and Primrose Hill with their huge green spaces, fabulous views and village feel, characterful Camden with its eclectic market and live music scene, and Green Lanes, where you can enjoy Turkish, Greek and Kurdish food.
+44 (0)844 801 7261 greenline.co.uk
riverside Rich riverside Richmon mond. d. It’s popular popular for sporting attractions such as the Wimbledon Lawn Tennis Museum and cricket at The Kia Oval. It offers wonderful opportunities to escape from the the hustle hustle and bustle, bustle, from the village atmosphere of Barnes to historic stately homes and palaces such as Ham House and Hampton Court.
London buzzes night and day with an unforgettable energy, and each area of the city has its own distinct atmosphere. Here is a quick introduction introduction to the points of our compass:
West W est London West London is remarkable for its leafy squares, fascinating museums and vibrant street markets. Here you will find upmarket Kensington and Chelsea, the peaceful streets and canals of Maida Vale, Hammersmith, which is home to some great riverside pubs, and the vibrant, multicultural communities of Shepherd’s Bush and Southall.
The South is appreciated for its array of open spaces such as Clapham Common, the World Heritage Site at Greenwich and
Megabus +44 (0)9001 600 900
6 visitlondon.com
5
tfl. tf l.go gov v.u .uk k
Tube and Rail Map
8 visitlondon.com
6
7
tfl.go tfl .gov. v.uk uk
Bus Bu s Ro Rout utes es Key bus routes in central London
24
C2
to Hampstead Heath
139 to West Hampstead 23 Westbourne Park
13 to Golders Green
Abbey Road Lord’s Cricket Ground
Ladbroke Grove
The Zoo London Zoo
159 Paddington Basin Paddington
Regent’s Park
453 Marylebone
Ladbroke Grove
Great Portland Street
Marble Arch
148 to White City
390
Queensway
Telecom Tower
Warren Street Euston Square
and
Marble Arch
Oxford Circus 8
Oxford Street Wardour Street
Tottenham Court Road/ Cambridge Circus
38 to Clapton Pond
Essex Road Islington Angel
274
King’s Cross
10 59
to Bow 8
St. John Street Sadler’s Wells Theatre Charles Dickens Museum
Old Street Shoreditch High Street
Barbican Centre
Moorgate 188 Russell Square British Museum
Museum of London
25
Holborn
Chancery Lane
Holborn Viaduct for City Thameslink
11 23 Liverpool Street
Bank
Bloomsbury Way Bond Street
73
London Canal Museum
St. Pancras International
14
Goodge Street and Gower Street
274
Hyde Park
for The Zoo
Pollock’s Toy Museum
Lancaster Gate
to Friern Barnet
York Way
Mornington Crescent
Albany Street
Madame Tussaud’s
Baker Street and Gloucester Place
to Archway
Agar Grove
Euston
74
43
Caledonian Road
Sherlock Holmes Museum
Edgware Road
Notting Hill Gate
Camden Road
Camden Town
Lisson Grove
Sainsbury’s
to Parliament Hill Fields
Camden Lock Market
to Seven Sisters
390
Route 8 Route 9 Route 10 Route 11 Route 13 Route 14 Route 15 Route 23 Route 24 Route 25 Route 38 Route 43 Route 59 Route 73 Route 74 Route 139 Route 148 Route 159 Route 188 Route 274 Route 390 Route 453 Route C2 Route RV1 25 Aldgate to Ilford
9
5
Tube and Rail Map
8 visitlondon.com
6
tfl.go tfl .gov. v.uk uk
9
Bus Bu s Ro Rout utes es Key bus routes in central London
24
C2
to Hampstead Heath
139 to West Hampstead 23 Westbourne Park
13 to Golders Green
Abbey Road
Ladbroke Grove
Camden Lock Market
The Zoo London Zoo
Lord’s Cricket Ground
159 Paddington Basin Paddington
for The Zoo
Telecom Tower
Great Portland Street
Marble Arch
Queensway
390
148 to White City
Oxford Street
Royal Albert Hall Knightsbridge
Green Park
Green Park
South Kensington
Royal Mews
Victoria
38
Buckingham Palace
73
Nelson’s Column
St. James’s Palace
Covent Garden Market
Leicester Square
Covent Garden
London Transport Museum
RV1
Embankment
St. James’s Park
Horse Guards
Victoria
to Putney Heath
Sloane Square Chelsea King’s Road
Belgrave Road
Saatchi Gallery
24 11 to Fulham Broadway
Liverpool Street
25 Aldgate to Ilford
Holborn Viaduct for City Thameslink
Routes 10 , 73 and 390 also serve Tottenham Court Road station westbound only
Temple of Mithras
St. Paul’s Cathedral
Royal Courts of Justice
Houses of Parliament
Pimlico Grosvenor Road
r v e i R
e s a m h T
RV1 Tower Hill
Aldwych 9 13
St. Paul’s Cathedral
for City Thameslink
Royal National Theatre
Blackfriars
Upper Ground
Globe Theatre Tate Bankside Modern
43
London Eye
Tower Bridge
HMS Belfast
Tower Bridge Road
London Bridge
Tate Modern Waterloo 139
St. Katharine’s
Tower
London Bridge City
Ludgate Circus
Tower Gateway
Tower of London
Mansion House
©Transport for London
188 to North Greenwich
TFL18590.07.10
Key
Bermondsey Market
London Underground interchange London Overground interchange
Elephant & Castle
Westminster Abbey
15 to Blackwall
Monument
Royal Festival Hall
Westminster
New Scotland Yard
Westminster Cathedral
Coach Station
Festival
London Eye
Victoria Street
C2
Cleopatra’s Needle
Westminster
14
Chancery Lane
Fleet Street
for Charing Cross
Admiralty Arch
11 23
Kingsway
Trafalgar Square
Victoria & Albert Museum
74
Shoreditch High Street
Barbican Centre
Bank
Piccadilly Circus
Hyde Park Corner Harrods Wellington Arch
National Gallery
Royal Academy
High Street Kensington
Holborn
25
Shaftesbury Avenue
Berkeley Square
to Putney
Old Street
Museum of London
British Museum
Eros
Conduit Street
Natural History Museum
Charles Dickens Museum
10 59
Regent Street
15 Park Lane
Science Museum
Sadler’s Wells Theatre
Moorgate
Tottenham Court Road/ Cambridge Circus
Wardour Street
Albert Memorial
to Hammersmith
9 10
Marble Arch
Hyde Park
Oxford Circus 8
to Bow 8
St. John Street
King’s Cross
Bloomsbury Way Bond Street
274
Kensington Gardens
Islington Angel
274
188 Russell Square
Goodge Street and Gower Street
Lancaster Gate
Notting Hill Gate
Essex Road
London Canal Museum
Pollock’s Toy Museum
Edgware Road
38
York Way
St. Pancras International
14
Warren Street Euston Square
and
73
Agar Grove
Euston Madame Tussaud’s
Baker Street and Gloucester Place
43 to Friern Barnet
to Clapton Pond
Mornington Crescent
Albany Street
Sherlock Holmes Museum
74
390 to Archway
Caledonian Road
Regent’s Park
453 Marylebone
Ladbroke Grove
Camden Road
Camden Town
Lisson Grove
Sainsbury’s
to Parliament Hill Fields
Route 8 Route 9 Route 10 Route 11 Route 13 Route 14 Route 15 Route 23 Route 24 Route 25 Route 38 Route 43 Route 59 Route 73 Route 74 Route 139 Route 148 Route 159 Route 188 Route 274 Route 390 Route 453 Route C2 Route RV1
to Seven Sisters
National Rail interchange Imperial War Museum
Kennington Road
to Streatham Hill 59 to Streatham 159
Bricklayer’s Arms
Docklands Light Railway interchange
Walworth Road
London River Services pier
Cuming Museum and Library
148
to Camberwell
to
453 Deptford
London Travel Information Centre
10 visitlondon.com
tfl.gov.u tfl.go v.uk k 11
7 Useful Tips To he help lp yo you u bo book ok Lo Lond ndon on accommod acco mmodatio ation n with conf confiden idence ce in th the e sta stand ndar ard d of se servi rvice ce an and d comf co mfor ortt yo you u ca can n ex expe pect ct to re rece ceiv ive, e, look lo ok ou outt fo forr a qu qual alit ityy ra rati ting ng lo logo go.. When Wh en acco accommod mmodatio ation n disp displays lays one on e of th the e lo logo gos, s, it me mean anss a Qualit Qua lityy Ass Assess essor or has vi visi site ted d an and d give gi ven n it an in inde depe pend nden entt and trustworth trust worthyy asse assessme ssment. nt.
Official Star Ratings
Money
Tipping
The un The unit it of cu curr rren ency cy in Br Brit itai ainn is th thee po poun undd st ster erliling ng (£ (£), ), an andd al alll Lond Lo ndon on ar area eass are se serv rved ed by ATM TMs, s, which whi ch acc accept ept Vi Visa, sa, Mas Master terCar Card, d, Cirru Cir russ or Ma Maes estr troo ca card rds. s. If yo youu havee tra hav travel veller lerss ch chequ eques es,, the these se can be ex exch chan ange gedd at ba bank nks, s, bu bure reau auxx de chang ch ange, e, hot hotels els and pos postt off office ices; s; ther th eree ar aree a wi wide de ra rang ngee ac acro ross ss to town wn..
If you you’ve ’ve rec receiv eived ed goo goodd ser servic vice, e, whet wh ethe herr in a re rest stau aura rant nt,, ca café fé or hote ho tel,l, it is qu quit itee no norm rmal al to le leav avee a tipp of 10 ti 10% % of th thee to tota tall bi billll..
Lost property
visitlondon.com/explorer
Lost pr Lost prop oper erty ty le left ft on pu publ blic ic transp tra nsport ort,, inc includ luding ing tax taxis, is, is dea dealt lt with wi th at th thee Tra rans nspo port rt fo forr Lo Lond ndon on (TfL (T fL)) Lo Lost st Pr Prop oper erty ty of offi fice ce at 200 Bak Baker er Str Street eet.. +44 (0)845 330 9882
Stars are awarded following annual assessments by trained, impartial assessors. Annual visits are made and, in the case of hotels and guest accommodation, this involves a ‘mystery shop’ overnight stay at least every other year to thoroughly check out the service, hospitality hospitality,, food and cleanliness, as well as the standard and comfort of the accommodation. All participating establishments are awarded between one and five stars. The more stars, the higher the quality and range of services and facilities
Opening hours Shops are gen Shops genera erally lly ope openn Mon Monday dayss to Satur Saturdays, days, from 10 10.00.00-18.0 18.00, 0, althoug alth oughh so some me cen centra trall sto stores res sta stayy openn unt ope untilil 20.00-2 00-21.0 1.00 0 and lat later er stililll on Th st Thur ursd sday ays. s. On Su Sund ndays ays ma many ny shop sh opss op open en fr from om mi midd dday ay to 16.00. 0 0. Visit Vi sitor or att attrac ractio tions ns and mus museum eumss typica typ ically lly ope openn dai daily ly fro from m 10.0 0.00-1 0-18.0 8.00, 0, alth al thou ough gh mo most st cl clos osee fo forr a co coup uple le of days dur during ing the Chri Christm stmas as hol holiday idays. s.
Green Tourism for
Maps A wi wide de va vari riet etyy of ma maps ps are av avail ailab able le from fr om TIC TICss an andd al alll bo book okst stor ores es.. See visitlondon.com/maps or tr tryy outt th ou thee in inte tera ract ctiv ivee ma maps ps on onlin linee at
Post and email Stamps Stam ps ca cann be bo boug ught ht at Pos ostt Officess or news Office newsagent agents. s. Pos Postcard tcardss to Eu Euro rope pe wi with thin in th thee UK co cost st fr from om 68pp or 76p to th 68 thee re resst of th thee wor orld ld.. Manyy hot Man hotels els hav havee in inte tern rnet et ac acce cess ss andd th an ther eree are in inte tern rnet et caf cafés és throughou throu ghoutt the city city.. LOCAL LOC AL TIP
“Many of London's big museums are free, so it won't cost you a penny to see all that they have to offer” Katherina, from Wembley
visitlondon.com/value
Regent’s Park
6
Bus Bu s Ro Rout utes es Key bus routes in central London
24
C2
to Hampstead Heath
139 to West Hampstead 23 Westbourne Park Abbey Road
13 to Golders Green
Ladbroke Grove
The Zoo London Zoo
Lord’s Cricket Ground
159 Paddington Basin Paddington
Albany Street for The Zoo
Telecom Tower
Great Portland Street
Queensway
390
148 to White City
9 10
Marble Arch
Hyde Park
Oxford Circus 8
Royal Albert Hall Knightsbridge
Green Park
Green Park
South Kensington
74
Royal Mews
Victoria
38
Buckingham Palace
73
Nelson’s Column
St. James’s Palace
Covent Garden Market
Leicester Square
Covent Garden
London Transport Museum
RV1
Cleopatra’s Needle Embankment
St. James’s Park
Horse Guards
to Putney Heath
Sloane Square Chelsea King’s Road
Westminster
24 11 to Fulham Broadway
Liverpool Street
25 Aldgate to Ilford
Holborn Viaduct for City Thameslink
Routes 10 , 73 and 390 also serve Tottenham Court Road station westbound only
Temple of Mithras
Houses of Parliament
Pimlico Grosvenor Road
r v e i R
15 to Blackwall
e s a m h T
RV1 Tower Hill
Monument St. Paul’s Cathedral
Royal Courts of Justice
Aldwych 9 13
St. Paul’s Cathedral
Blackfriars
Upper Ground
Globe Theatre Tate Bankside Modern
London Eye
Tower Bridge Road
43
London Bridge
Tate Modern Waterloo 139
Tower Bridge
HMS Belfast
for City Thameslink
Royal National Theatre
St. Katharine’s
Tower
London Bridge City
Ludgate Circus
Tower Gateway
Tower of London
Mansion House
©Transport for London
188 to North Greenwich
TFL18590.07.10
Key
Bermondsey Market
London Underground interchange London Overground interchange
Elephant & Castle
Westminster Abbey
Belgrave Road
Saatchi Gallery
Chancery Lane
Royal Festival Hall
Westminster
Westminster Cathedral
Coach Station
Festival
London Eye
New Scotland Yard
11 23
Bank
Fleet Street
for Charing Cross
Admiralty Arch
Victoria Street
C2
Victoria
14
Shoreditch High Street
Barbican Centre
Kingsway
Trafalgar Square
Victoria & Albert Museum
to Putney
Old Street
Museum of London
Piccadilly Circus
Hyde Park Corner Harrods Wellington Arch
National Gallery
Royal Academy
High Street Kensington
Holborn
25
Shaftesbury Avenue
Berkeley Square
Natural History Museum
Charles Dickens Museum
British Museum
Eros
Conduit Street
Science Museum
Sadler’s Wells Theatre
10 59
Regent Street
15 Park Lane
to Bow 8
St. John Street
King’s Cross
Moorgate
Tottenham Court Road/ Cambridge Circus
Oxford Street Wardour Street
Albert Memorial
to Hammersmith
London Canal Museum
Bloomsbury Way Bond Street
274
Kensington Gardens
Essex Road
188 Russell Square
Goodge Street and Gower Street
Lancaster Gate
38
Islington Angel
274
Pollock’s Toy Museum
Marble Arch
73
York Way
St. Pancras International
14
Warren Street Euston Square
and
Edgware Road
Notting Hill Gate
to Friern Barnet
Agar Grove
Euston Madame Tussaud’s
Baker Street and Gloucester Place
to Archway
to Clapton Pond
Mornington Crescent
Sherlock Holmes Museum
74
43
Caledonian Road
Regent’s Park
453 Marylebone
Ladbroke Grove
Camden Road
Camden Town
Lisson Grove
Sainsbury’s
to Parliament Hill Fields
Camden Lock Market
Route 8 Route 9 Route 10 Route 11 Route 13 Route 14 Route 15 Route 23 Route 24 Route 25 Route 38 Route 43 Route 59 Route 73 Route 74 Route 139 Route 148 Route 159 Route 188 Route 274 Route 390 Route 453 Route C2 Route RV1
to Seven Sisters
390
National Rail interchange Imperial War Museum
Kennington Road
to Streatham Hill 59 to Streatham 159
Bricklayer’s Arms
Docklands Light Railway interchange
Walworth Road
London River Services pier
Cuming Museum and Library
148
to Camberwell
to
453 Deptford
London Travel Information Centre
10 visitlondon.com
tfl.gov.u tfl.go v.uk k 11
7 Useful Tips To he help lp yo you u bo book ok Lo Lond ndon on accommod acco mmodatio ation n with conf confiden idence ce in th the e sta stand ndar ard d of se servi rvice ce an and d comf co mfor ortt yo you u ca can n ex expe pect ct to re rece ceiv ive, e, look lo ok ou outt fo forr a qu qual alit ityy ra rati ting ng lo logo go.. When Wh en acco accommod mmodatio ation n disp displays lays one on e of th the e lo logo gos, s, it me mean anss a Qualit Qua lityy Ass Assess essor or has vi visi site ted d an and d give gi ven n it an in inde depe pend nden entt and trustworth trust worthyy asse assessme ssment. nt.
Official Star Ratings
Money
Tipping
The un The unit it of cu curr rren ency cy in Br Brit itai ainn is th thee po poun undd st ster erliling ng (£ (£), ), an andd al alll Lond Lo ndon on ar area eass are se serv rved ed by ATM TMs, s, which whi ch acc accept ept Vi Visa, sa, Mas Master terCar Card, d, Cirru Cir russ or Ma Maes estr troo ca card rds. s. If yo youu havee tra hav travel veller lerss ch chequ eques es,, the these se can be ex exch chan ange gedd at ba bank nks, s, bu bure reau auxx de chang ch ange, e, hot hotels els and pos postt off office ices; s; ther th eree ar aree a wi wide de ra rang ngee ac acro ross ss to town wn..
If you you’ve ’ve rec receiv eived ed goo goodd ser servic vice, e, whet wh ethe herr in a re rest stau aura rant nt,, ca café fé or hote ho tel,l, it is qu quit itee no norm rmal al to le leav avee a tipp of 10 ti 10% % of th thee to tota tall bi billll..
Lost property
visitlondon.com/explorer
Lost pr Lost prop oper erty ty le left ft on pu publ blic ic transp tra nsport ort,, inc includ luding ing tax taxis, is, is dea dealt lt with wi th at th thee Tra rans nspo port rt fo forr Lo Lond ndon on (TfL (T fL)) Lo Lost st Pr Prop oper erty ty of offi fice ce at 200 Bak Baker er Str Street eet.. +44 (0)845 330 9882
Stars are awarded following annual assessments by trained, impartial assessors. Annual visits are made and, in the case of hotels and guest accommodation, this involves a ‘mystery shop’ overnight stay at least every other year to thoroughly check out the service, hospitality hospitality,, food and cleanliness, as well as the standard and comfort of the accommodation. All participating establishments are awarded between one and five stars. The more stars, the higher the quality and range of services and facilities provided. For full details of criteria, please refer to enjoyengland.com
Travellers with access needs Access for disabled visitors in London has greatly improved in recent years. All of London’s 8,000 buses (except heritage Routemasters) are low-floor, wheelchair accessible accessible vehicles. vehicles. For details of hotels with accessible facilities facili ties,, maps showing step free routes around the city, and information on accessible Tube stations and black cabs, go to visitlondon.com/access
Opening hours Shops are gen Shops genera erally lly ope openn Mon Monday dayss to Satur Saturdays, days, from 10 10.00.00-18.0 18.00, 0, althoug alth oughh so some me cen centra trall sto stores res sta stayy openn unt ope untilil 20.00-2 00-21.0 1.00 0 and lat later er stililll on Th st Thur ursd sday ays. s. On Su Sund ndays ays ma many ny shop sh opss op open en fr from om mi midd dday ay to 16.00. 0 0. Visit Vi sitor or att attrac ractio tions ns and mus museum eumss typica typ ically lly ope openn dai daily ly fro from m 10.0 0.00-1 0-18.0 8.00, 0, alth al thou ough gh mo most st cl clos osee fo forr a co coup uple le of days dur during ing the Chri Christm stmas as hol holiday idays. s.
Maps A wi wide de va vari riet etyy of ma maps ps are av avail ailab able le from fr om TIC TICss an andd al alll bo book okst stor ores es.. See visitlondon.com/maps or tr tryy outt th ou thee in inte tera ract ctiv ivee ma maps ps on onlin linee at
Post and email Stamps Stam ps ca cann be bo boug ught ht at Pos ostt Officess or news Office newsagent agents. s. Pos Postcard tcardss to Eu Euro rope pe wi with thin in th thee UK co cost st fr from om 68pp or 76p to th 68 thee re resst of th thee wor orld ld.. Manyy hot Man hotels els hav havee in inte tern rnet et ac acce cess ss andd th an ther eree are in inte tern rnet et caf cafés és throughou throu ghoutt the city city.. LOCAL LOC AL TIP
“Many of London's big museums are free, so it won't cost you a penny to see all that they have to offer” Katherina, from Wembley
visitlondon.com/value
Regent’s Park
Green Tourism for London scheme If yo youu wan antt to tr tryy andd ma an make ke yo your ur trip tr ip to Lo Lond ndon on an eco-friend eco-f riendly ly one, look lo ok ou outt fo forr th thee officiall Green officia Touris ourism m for London Lon don log logoo whe whenn bookin boo king g you yourr acc accomm ommoda odatio tionn and choos ch oosing ing att attrac ractio tions ns to vis visit. it. See forr a fu fullll visitlondon.com/green fo listt of ho lis hote tels ls an andd at attr trac acti tion onss th that at have ha ve ac achi hiev eved ed th thee aw awar ard, d, an andd a host ho st of ot othe herr ti tips ps on how to make your yo ur tr trip ip to Lo Lond ndon on environmentallyfriendly.
12 visitlondon.com
tfl.gov.uk 13
Legible London sign
GOING GREEN The most environmentally-friendly way of getting around the city is on foot or by bike. Walking is one of the best ways of getting a feel for the city and most major landmarks are within easy reach of each other. It’s also a great idea to offset the carbon emis emissions sions generated generated by any flights here. For walking and cycling tours and more tips on how to be a green traveller, check out
visitlondon.com/green Also be sure to recycle this guide, either literally or by passing it on to another traveller for their trip.
Toilets
Medical help
Public toilets are provided at coach and mainline rail stations. Most charge 30p, and there are facilities for people with disabilities and for those with babies. ‘Superloos’ are also available across London.
NHS Direct
Public holidays You can expect to find most businesses closed on these public holidays, but some shops, bars and restaurants will remain open as usual or operate to their Sunday hours. On 25 December December,, most shops will shut. 2011/12
25–27 December
T: 0845 4647 (24-hour advice within UK) nhsdirect.nhs.uk Ambulance 999 or 112 (24 hours)
For minor ailments, pharmacists can dispense certain drugs. The largest chain is Boots, see boots.com for locations. To find a 24-hour pharmacy see nhs.uk LOCAL TIP
“Walk! Taking the Tube can be addictive, but by walking around you’ll gain a different appreciation for the city, and often it’s much quicker too. For starters try
7 Useful Tips To he help lp yo you u bo book ok Lo Lond ndon on accommod acco mmodatio ation n with conf confiden idence ce in th the e sta stand ndar ard d of se servi rvice ce an and d comf co mfor ortt yo you u ca can n ex expe pect ct to re rece ceiv ive, e, look lo ok ou outt fo forr a qu qual alit ityy ra rati ting ng lo logo go.. When Wh en acco accommod mmodatio ation n disp displays lays one on e of th the e lo logo gos, s, it me mean anss a Qualit Qua lityy Ass Assess essor or has vi visi site ted d an and d give gi ven n it an in inde depe pend nden entt and trustworth trust worthyy asse assessme ssment. nt.
Official Star Ratings
Money
Tipping
The un The unit it of cu curr rren ency cy in Br Brit itai ainn is th thee po poun undd st ster erliling ng (£ (£), ), an andd al alll Lond Lo ndon on ar area eass are se serv rved ed by ATM TMs, s, which whi ch acc accept ept Vi Visa, sa, Mas Master terCar Card, d, Cirru Cir russ or Ma Maes estr troo ca card rds. s. If yo youu havee tra hav travel veller lerss ch chequ eques es,, the these se can be ex exch chan ange gedd at ba bank nks, s, bu bure reau auxx de chang ch ange, e, hot hotels els and pos postt off office ices; s; ther th eree ar aree a wi wide de ra rang ngee ac acro ross ss to town wn..
If you you’ve ’ve rec receiv eived ed goo goodd ser servic vice, e, whet wh ethe herr in a re rest stau aura rant nt,, ca café fé or hote ho tel,l, it is qu quit itee no norm rmal al to le leav avee a tipp of 10 ti 10% % of th thee to tota tall bi billll..
Lost property
visitlondon.com/explorer
Lost pr Lost prop oper erty ty le left ft on pu publ blic ic transp tra nsport ort,, inc includ luding ing tax taxis, is, is dea dealt lt with wi th at th thee Tra rans nspo port rt fo forr Lo Lond ndon on (TfL (T fL)) Lo Lost st Pr Prop oper erty ty of offi fice ce at 200 Bak Baker er Str Street eet.. +44 (0)845 330 9882
Stars are awarded following annual assessments by trained, impartial assessors. Annual visits are made and, in the case of hotels and guest accommodation, this involves a ‘mystery shop’ overnight stay at least every other year to thoroughly check out the service, hospitality hospitality,, food and cleanliness, as well as the standard and comfort of the accommodation. All participating establishments are awarded between one and five stars. The more stars, the higher the quality and range of services and facilities provided. For full details of criteria, please refer to enjoyengland.com
Travellers with access needs Access for disabled visitors in London has greatly improved in recent years. All of London’s 8,000 buses (except heritage Routemasters) are low-floor, wheelchair accessible accessible vehicles. vehicles. For details of hotels with accessible facilities facili ties,, maps showing step free routes around the city, and information on accessible Tube stations and black cabs, go to visitlondon.com/access
Opening hours Shops are gen Shops genera erally lly ope openn Mon Monday dayss to Satur Saturdays, days, from 10 10.00.00-18.0 18.00, 0, althoug alth oughh so some me cen centra trall sto stores res sta stayy openn unt ope untilil 20.00-2 00-21.0 1.00 0 and lat later er stililll on Th st Thur ursd sday ays. s. On Su Sund ndays ays ma many ny shop sh opss op open en fr from om mi midd dday ay to 16.00. 0 0. Visit Vi sitor or att attrac ractio tions ns and mus museum eumss typica typ ically lly ope openn dai daily ly fro from m 10.0 0.00-1 0-18.0 8.00, 0, alth al thou ough gh mo most st cl clos osee fo forr a co coup uple le of days dur during ing the Chri Christm stmas as hol holiday idays. s.
Maps A wi wide de va vari riet etyy of ma maps ps are av avail ailab able le from fr om TIC TICss an andd al alll bo book okst stor ores es.. See visitlondon.com/maps or tr tryy outt th ou thee in inte tera ract ctiv ivee ma maps ps on onlin linee at
Post and email Stamps Stam ps ca cann be bo boug ught ht at Pos ostt Officess or news Office newsagent agents. s. Pos Postcard tcardss to Eu Euro rope pe wi with thin in th thee UK co cost st fr from om 68pp or 76p to th 68 thee re resst of th thee wor orld ld.. Manyy hot Man hotels els hav havee in inte tern rnet et ac acce cess ss andd th an ther eree are in inte tern rnet et caf cafés és throughou throu ghoutt the city city.. LOCAL LOC AL TIP
“Many of London's big museums are free, so it won't cost you a penny to see all that they have to offer” Katherina, from Wembley
visitlondon.com/value
Regent’s Park
Green Tourism for London scheme If yo youu wan antt to tr tryy andd ma an make ke yo your ur trip tr ip to Lo Lond ndon on an eco-friend eco-f riendly ly one, look lo ok ou outt fo forr th thee officiall Green officia Touris ourism m for London Lon don log logoo whe whenn bookin boo king g you yourr acc accomm ommoda odatio tionn and choos ch oosing ing att attrac ractio tions ns to vis visit. it. See forr a fu fullll visitlondon.com/green fo listt of ho lis hote tels ls an andd at attr trac acti tion onss th that at have ha ve ac achi hiev eved ed th thee aw awar ard, d, an andd a host ho st of ot othe herr ti tips ps on how to make your yo ur tr trip ip to Lo Lond ndon on environmentallyfriendly.
12 visitlondon.com
tfl.gov.uk 13
Legible London sign
GOING GREEN The most environmentally-friendly way of getting around the city is on foot or by bike. Walking is one of the best ways of getting a feel for the city and most major landmarks are within easy reach of each other. It’s also a great idea to offset the carbon emis emissions sions generated generated by any flights here. For walking and cycling tours and more tips on how to be a green traveller, check out
visitlondon.com/green Also be sure to recycle this guide, either literally or by passing it on to another traveller for their trip.
Toilets
Medical help
Public toilets are provided at coach and mainline rail stations. Most charge 30p, and there are facilities for people with disabilities and for those with babies. ‘Superloos’ are also available across London.
NHS Direct
Public holidays You can expect to find most businesses closed on these public holidays, but some shops, bars and restaurants will remain open as usual or operate to their Sunday hours. On 25 December December,, most shops will shut. 2011/12
LOCAL TIP
Walk W alk this way Look out for Legible London signs throughout central London which feature maps and information for pedestrians. You’ll be amazed at how easy it is to walk between many London landmarks.
“London has more parks and green space than most major capital cities – great for relaxing away from the busy streets” Hannah, from Notting Hill
visitlondon.com/outdoors
25–27 December 2 January
Telephones
T: 0845 4647 (24-hour advice within UK) nhsdirect.nhs.uk Ambulance 999 or 112 (24 hours)
For minor ailments, pharmacists can dispense certain drugs. The largest chain is Boots, see boots.com for locations. To find a 24-hour pharmacy see nhs.uk LOCAL TIP
“Walk! Taking the Tube can be addictive, but by walking around you’ll gain a different appreciation for the city, and often it’s much quicker too. For starters try wandering around Kensington Mews, Soho, and the old City” Stefan, from Hoxton
+44 is the international dialling code for the UK. Public telephones take coins, telephone cards (available in newsagents, post offices and bureaux de change) or credit cards. The minimum cost for a call is 60p. The operator operator is on 100 (calls within UK and Eire) or 155 (calls abroad or to a ship).
Drinking age restrictions Embassies and Consulates Australia
Italy
T: +44 (0)20 7379 4334
T: +44 (0)20 7312 2200
Canada
Netherlands
T: +44 (0)20 7258 6600
T: +44 (0)20 7590 3200
China
New Zealand
T: +44 (0)20 7299 4049
T: +44 (0)20 7930 8422
France
Poland
T: +44 (0)20 7073 1000
T: +44 (0)20 7580 4324
Germany
Spain
T: +44 (0)20 7824 1300
T: +44 (0)20 7589 8989
India
Sweden
T: +44 (0)20 7836 8484
T: +44 (0)20 7917 6400
Ireland
USA
T: +44 (0)20 7235 2171
T: +44 (0)20 7499 9000
14 visitlondon.com
The legal age for buying alcohol in the UK is 18 years old, although some bars and restaurants will only serve customers over the age of 21. If you are lucky enough to look under 21 it is a good idea to carry some identification with you.
Notting Hill
Smoking Smoking is banned in all enclosed public places, including public transport, restaurants, bars and clubs.
Emergency services 999 or 112 (24 hours) for ambulance, fire or police services. London Eye
tfl.gov.uk
15
Legible London sign
GOING GREEN The most environmentally-friendly way of getting around the city is on foot or by bike. Walking is one of the best ways of getting a feel for the city and most major landmarks are within easy reach of each other. It’s also a great idea to offset the carbon emis emissions sions generated generated by any flights here. For walking and cycling tours and more tips on how to be a green traveller, check out
visitlondon.com/green Also be sure to recycle this guide, either literally or by passing it on to another traveller for their trip.
Toilets
Medical help
Public toilets are provided at coach and mainline rail stations. Most charge 30p, and there are facilities for people with disabilities and for those with babies. ‘Superloos’ are also available across London.
NHS Direct
Public holidays You can expect to find most businesses closed on these public holidays, but some shops, bars and restaurants will remain open as usual or operate to their Sunday hours. On 25 December December,, most shops will shut. 2011/12
LOCAL TIP
Walk W alk this way Look out for Legible London signs throughout central London which feature maps and information for pedestrians. You’ll be amazed at how easy it is to walk between many London landmarks.
“London has more parks and green space than most major capital cities – great for relaxing away from the busy streets” Hannah, from Notting Hill
visitlondon.com/outdoors
25–27 December 2 January
Telephones
T: 0845 4647 (24-hour advice within UK) nhsdirect.nhs.uk Ambulance 999 or 112 (24 hours)
For minor ailments, pharmacists can dispense certain drugs. The largest chain is Boots, see boots.com for locations. To find a 24-hour pharmacy see nhs.uk LOCAL TIP
“Walk! Taking the Tube can be addictive, but by walking around you’ll gain a different appreciation for the city, and often it’s much quicker too. For starters try wandering around Kensington Mews, Soho, and the old City” Stefan, from Hoxton
+44 is the international dialling code for the UK. Public telephones take coins, telephone cards (available in newsagents, post offices and bureaux de change) or credit cards. The minimum cost for a call is 60p. The operator operator is on 100 (calls within UK and Eire) or 155 (calls abroad or to a ship).
Drinking age restrictions Embassies and Consulates Australia
Italy
T: +44 (0)20 7379 4334
T: +44 (0)20 7312 2200
Canada
Netherlands
T: +44 (0)20 7258 6600
T: +44 (0)20 7590 3200
China
New Zealand
T: +44 (0)20 7299 4049
T: +44 (0)20 7930 8422
France
Poland
T: +44 (0)20 7073 1000
T: +44 (0)20 7580 4324
Germany
Spain
T: +44 (0)20 7824 1300
T: +44 (0)20 7589 8989
India
Sweden
T: +44 (0)20 7836 8484
T: +44 (0)20 7917 6400
Ireland
USA
T: +44 (0)20 7235 2171
T: +44 (0)20 7499 9000
14 visitlondon.com
The legal age for buying alcohol in the UK is 18 years old, although some bars and restaurants will only serve customers over the age of 21. If you are lucky enough to look under 21 it is a good idea to carry some identification with you.
Notting Hill
Smoking Smoking is banned in all enclosed public places, including public transport, restaurants, bars and clubs.
Emergency services 999 or 112 (24 hours) for ambulance, fire or police services. London Eye
tfl.gov.uk
15