An Investigation into how the Logistical Process Employed at The Jamaica Public Service Company Limited Ensures that the Product is at its Lowest Possible Cost to its Consumers
Name: Tashae Tashae O’Connor Center: 100033 Date: May/June 2016 Territory: Jamaica School: !celsior "i#h School Teacher: Mr$ %urrell
Introduction
This &ro'ect is aime( at in)esti#atin# the cost e**iciency o* the lo#istical &rocess em&loye( at The Jamaica +u,lic Ser)ice Com&any -imite($ Throu#hout out this &ro'ect it is ho&e( to (etermine the cost e**iciency o* the lo#istical &rocess$ The Jamaica +u,lic Ser)ice Com&any -imite( .J+S is an inte#rate( electric utility com&any an( the sole (istri,utor o* electricity in Jamaica$ The Jamaica +u,lic Ser)ice Com&any came into action in a time (ate( ,ac to 12 4hen Jamaica *irst #ain electricity $ 5n that year the *irst electricity ser)ice in the islan( 4as su&&lie( ,y the Jamaica lectric -i#ht Com&any 4hich e)entually ,ecame Jamaica -i#ht an( +o4er Com&any$ 5n 1 another com&any 7est 5n(ia lectric Com&any esta,lishe( an o**ice in Do4nto4n 8in#ston Jamaica$ The com&any ,uilt a hy(roelectric &lant on the 9io Co,re 9i)er in %o# 7al$ 5n early 10 a (rea(*ul earthuae (emolishe( a section o* 8in#ston an( (isru&te( the &u,lic ser)ices$ Su,seuent to this 7est 5n(ia lectric lease( the &ro&erty an( ,usinesses o* the Jamaica -i#ht an( +o4er Com&any -t( an( inte#rate( the ;ol( Street station into the %o# 7al Su&&ly system$ Jamaica +u,lic Ser)ice -imite( emer#e( throu#h a &rocess o* consoli(ation ,uy o* the com&any is o4ne( ,y Maru,eni 4ith the ;o)ernment o* Jamaica retainin# almost 20> an( the remainin# amount o* less than 1> is o4ne( ,y a small #rou& o* sharehol(ers$ The mission o* The Jamaica Ser)ice Com&any -t($ is to &ro)i(e an( su&&ly electricity to meet the #ro4in# (eman(s o* Jamaican consumers? con(uct their o&eration in a manner that contri,utes to sustaina,le (e)elo&ment ensurin# that the com&an y meets the nee(s o* the &resent
#eneration 4ithout com&romisin# the the uality o* li*e *or *uture #en erations an( to ,e ey &artner in Jamaica’s lon# term (e)elo&ment$ =ll throu#h &ro)i(in# a *irst class ener#y ser)ice 4hich is sa*e relia,le an( reasona,ly &rice( there, y achie)in# a hi#h le)el o* customer satis*action? su&&ortin# the &reser)ation o* the en)ironment? main# a reasona,le rate o* return *or sharehol(ers 4hile ,ein# a #oo( cor&orate citi@en$
Profile of the usiness
Three lo#istical com&onents that are &resent in the mana#ement o* Jamaica +u,lic Ser)ice -t($ .J+S inclu(e: in*ormation &rocessin# (eman( *orecastin# an( customer ser)ice$ 5n*ormation &rocessin# is 4hat lins all areas o* the lo#istical system to#ether$ Deman( *orecastin# a((resses the nee( *or accurate in*ormation on *uture customers$ 7hile customer ser)ice is a &re(ominately essential &rocess as it &ro)i(es si#ni*icant )alue a((e( ,ene*its to the su&&ly chain$ J+S an inte#rate( electric utility com&any an( the sole (istri,uter o* electricity in Jamaica$ They also o**er an array o* other &ro(ucts 4hich inclu(e: installation o* solar &anels an( loan #rantin#? ho4e)er the &ro)ision o* electricity islan( 4i(e is their (ominant economic acti)ity$
!ethodology This research 4as con(ucte( amon#st the em&loyees o* The Jamaica +u,lic Ser)ice -t($ as a &rimary source o* (ata collection$ 5nter)ie4s 4ere con(ucte( alon# 4ith the issuin# o* uestionnaires to a mem,ers o* each (e&artment in)ol)e( in the lo#istical o&erations o* the ,usiness $ =ll inter)ie4s an( uestionnaires 4ere issue( on =&ril 2016 4ith a total o* se)en em&loyees &artici&atin# in the inter)ie4 &rocess an( *ourteen com&lete( uestionnaires$ ach inter)ie4 consiste( o* a series o* .10 ten short ans4er uestion 4hile the uestionnaires 4ere *itte( 4ith .1A *i*teen uestions short ans4er uestions an( an o&tion to choose the most a&&ro&riate res&onse$ 5n an e**ort to ensure )ali(ity o* the &resente( in*ormation? &u,lishe( ,oos 4e,sites articles an( other secon(ary sources 4ere use( to assure the a cre(i,ility o* the stu(y$ This &ro)i(es the researcher 4ith su**icient in*ormation to analyse the (ata #arnere( a,out each lo#istical com&onent o* the ,usiness an( their e**ecti)eness an( cost e**iciency$ The researcher encountere( numerous limitations$ Some o* 4hich 4ere? a #reat (i**iculty in arran#in# the inter)ie4s an( the inter)ie4 &rocess 4as e!tensi)ely time consumin#$ The *ormation o* uestionnaires &ro)e( some #reat (i**iculties (ue to the *act the uestions 4ere *ormally (esi#ne( to suit another institution then later ha( to ,e altere( to suit J+S$ =n( in the con)ersion o* this in*ormation minute (etails that may ha)e ha( an im&act on the (ata recei)e( ma ha)e ,een le*t ashore hence com&romisin# the uality o* res&onses$ %ut (es&ite those issues the choice to use inter)ie4s an( uestionnaires as the me(ium o* (ata collection &ro)i(e( to ,e most *ul*illin# ,ecause it #a)e the researcher the o&&ortunity to as *ollo4 u& ue stions the researcher 4as a,le to interact 4ith the
in(i)i(ual an( 4as *ully a,le to un(erstan( 4hat 4as ,ein# sai( an( the uestionnaires 4ere cost e**icient$
