Misrak TVET College Training, Teaching and Learning Materials Development yes
MISRAK TVET COLLEGE under
Ethiopian TVET-System INFOM!TION TEC"NOLO#$ %&''OT %EVICE Level I
LEARNING GUIDE # 24 &nit o( Competence) Competence ) Module Title ) L# Code ) TTLM Code )
!ppl* +ualit* %tandards !ppl*ing +ualit* %tandards ICT IT% M-. L-/ 01 ICT IT% TTLM-. -2
LO /) ecord In(ormation
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 1 o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
INTRODUCTION
Learning Guide # 24
This learning guide is developed to provide *ou the necessar* in(ormation regarding the (ollo6ing content coverage and topics 5 •
+ualit* per(ormance in 6orkplaces
This guide 6ill also assist *ou to attain the learning outcome stated in the cover page7 %peci(icall*, %peci(icall*, upon completion o( this Learning #uide, *ou 6ill 8e a8le to 5 • •
ecord 8asic in(ormation on the 9ualit* per(ormance in accordance 6ith 6orkplace procedures Maintain records o( 6ork 9ualit* according to the re9uirements o( the compan*
Learning Actiitie! 7 ead the speci(ic o8:ectives o( this Learning #uide7 07 ead the in(ormation 6ritten in the ;In(ormation %heets < in pages /3=7 /7 !ccomplish the ;%el(3check< in page .7 17 I( *ou earned satis(actor*, proceed to ;Lap Test on page 47 "o6ever, i( *our rating is unsatis(actor*, see *our teacher (or (urther instructions or go 8ack to !ctivit* >7 27 Do the ;L!' test< ?i( *ou are read*@ and sho6 *our output to *our teacher7 $our teacher 6ill evaluate *our output either satis(actor* or unsatis(actor*7 I( unsatis(actor*, *our teacher shall advice *ou on additional 6ork7 Aut i( satis(actor* *ou can proceed to Learning #uide 027
•
$our teacher 6ill evaluate *our output either satis(actor* or unsatis(actor*7 I( unsatis(actor*, *our teacher shall advice *ou on additional 6ork7 Aut i( satis(actor* *ou can proceed to the neBt topic7
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 2 o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
In"r$atin S%eet 1
Quality performance in workplaces
&ua'it( )er"r$ance 'er(orma 'er(o rmance nce measur measures es design designed ed to move move ass associa ociates tes to6ard to6ard 8usiness 8usiness goals goals can 8e a po6er( po6er(ul ul method method (or action7 action7 Aec Aecaus ause e *ou *ou get 6hat *ou measur measure, e, it is import important ant to think think through ho6 and 6hat *ou measure so *ou can achieve the desired results7 !nd measuring pro(ita8ilit* is attractive 8ecause it goes straight to the heart o( ever* 8uilders eBistence7 'er(ormance measures o( pro(ita8le 8uilders are as varied as their 8usiness strategies7 ! good place to start is eBamining *our o6n 8usiness goals and tune3up *our measures at the compan* level7 level7 Then proceed proceed to create create depart department ment measur measures es that that align align 6ith 6ith compan compan* * goals7 goals7 $our $our organiation 6ill 8e the 6inner7
T%e Si*+,actr Mde' " )er!na'it( in t%e -r./'ace The The (ollo (ollo6i 6ing ng are are the the siB3 siB3(a (act ctor or model model 6ith 6ith :o8 :o8 per( per(or orma manc nce e and and other other :o83 :o83re rela lated ted activities7 Motivation, deviation, a8sences, and :o8 satis(action are related to the (ive (actors7 This This is a revi revie6 e6 o( the the relat elatio ion n 8et6 8et6ee een n the the %iB3 %iB3(a (act ctor or mode modell o( pers person onal alit it* * and and per(ormance in the 6orkplace7
Mtiatin in t%e -r./'ace Motivation is the driving (orce 8* 6hich humans achieve their goals7 Motivation is said to 8e intrinsic or eBtrinsic eBtrinsic77 The term is generall* used (or humans 8ut it can also 8e used to descri8e descri8e the causes (or animal animal 8ehavior 8ehavior as 6ell7 !ccording !ccording to various various theories, motivation motivation ma* 8e rooted in a 8asic need to minimie ph*sical pain and maBimie pleasure, or it ma* include speci(ic needs such as eating and resting, or a desired o8:ect, goal goal,, state o( 8eing, ideal ideal,, or it ma* 8e attri8uted to less3apparent reasons such as sel(ishness sel(ishness,, moralit* moralit*,, or avoiding mortalit* mortalit*77
0 Sati!"actin o8 satis( satis(act action ion has 8een 8een de(ine de(ined d as a pleasu pleasura ra8le 8le emotio emotional nal state state result resulting ing (rom (rom the consideration o( ones :o8G an a((ective reaction to ones :o8G and an attitude to6ards ones :o87 Heiss ?0--0@ has argued that :o8 satis(action is an attitude 8ut points out that researchers should clearl* distinguish distinguish the o8:ects o( cognitive cognitive evaluation 6hich are a((ect a((ect ?emotion@, ?emotion@, 8elie(s and 8ehaviors7
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
De/arture in t%e -r./'ace Horkplace deviance occurs 6hen an emplo*ee voluntaril* pursues a course o( action that pressures the 6ell38eing o( the individual or the organiation7 Emplo*ees 6ho had a positive perception o( their 6orkplace 6ere less likel* to pursue deviant 8ehavior7 esearch indicates that personalit* acts as a moderating (actor) 6orkplace deviance 6as more likel* to 8e endorsed 6ith respect to an individual 6hen 8oth the perception o( the 6orkplace 6as negative and emotional sta8ilit*7
)er"r$ance in t%e -r./'ace O( the the (ive (ive (act (actor ors, s, the the sing single le (act (actor or o( care care(u (uln lnes ess s is the the most most pred predic icti tive ve o( :o8 :o8 per(ormance7
A!ence! o8 a8sence is ver* much a part o( :o8 per(ormance) emplo*ees are not per(orming e((ectivel* i( the* do not even come to 6ork7 %h*, care(ul emplo*ees are much less likel* to 8e a8sent (rom 6ork, as opposed to eBtraverted emplo*ees 6ho are lo6 on care(ulness7
Tea$3r. O(tentimes in the 6orkplace the a8ilit* to 8e a team pla*er is valued and is critical to :o8 per(ormance7 !lthough this strengthen the case that :o8 per(ormance is related to the (ive3(actor model via increased cooperativeness among co6orkers, the role o( personalit* 8* impl*ing that actual :o8 per(ormance ?task per(ormance@ is related to cognitive a8ilit* and not to personalit* 7
U!ing S t Increa!e )er"r$ance in t%e -r./'ace 2% is the name o( a 6orkplace organiation methodolog* that uses a list o( (ive apanese 6ords 6ords 6hich 6hich are !eiri !eiri ?%orting ?%orting@, @, !eitn !eitn ?%traightening ?%traightening or setting in order sta8ilie@ sta8ilie@,, !ei! ?%6ee ?%6eepin ping g or shining shining or cleanli cleanlines ness s s*stem s*stemati atic c cleani cleaning@ ng@,, !ei.et!u ?%tandard ?%tandardiing iing@@ and !%it!u.e ?%ustaining !%it!u.e ?%ustaining the discipline or sel(3discipline@7 Translated into English English,, the* all start 6ith the letter %7 The list descri8es ho6 to organie a 6ork space (or e((icienc* and e((ectiveness 8* identi(*ing and storing the items used, maintaining the area and items, and sustaining the ne6 order7 The decision3making process usuall* comes (rom a dialogue a8out standardiation 6hich 8uilds a clear understanding among emplo*ees o( ho6 6ork should 8e done7 It also instills o6nership o( the process in each emplo*ee7 The +CD%M program ensures this 6ill happen on a dail* 8asis7 In addition to +CD%M, mem8ers o( senior management must carr* out periodic inspections o( each target area7 One common error 8* senior management is never 8eing visi8le on the (actor* (loor7 (loor7 Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 4 o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
2% provides the (oundation (or improving per(ormance through continuous improvement7 It (ocuses on) • • • •
Increasing 9ualit* 8* removing 6aste (rom the 6orkplace7 'rovide reduction in operating costs 8* reducing non value added activities7 Improving deliver* 8* 8* simpli(*ing processes and removing o8stacles Improving sa(et* through improved housekeeping and identi(ication o( h aards
'rovide 'rovide an environment environment 6here continuous continuous improvement improvement is em8raced em8raced through through 6orkers 6orkers pro8lem solving and suggestions, there8* improving morale7 %impl* put, 2% 6orks 8est i( the implementation o( the program is 8ased on the 2% 'er(ormance Improvement Formula) 'J+KCKDK%KM HhereG ) 3 Increase productivit*7 productivit*7 & 3 Improve product 9ualit*7 9ualit*7 C 3 educe manu(acturing costs7 D 3 Ensure on3time deliver*7 deliver*7 S 3 'rovide a sa(et* 6orking environment M 3 Increase 6orker morale7 • • • • • •
&UALIT5 AT -ORK Do to others as *ou 6ould have them do to *ou "ave *ou realied the importance o( +ualit* in *our dail* li(e7 Imagine the scootercar *ou 8ought *esterda* re(uses to start toda*7 In ever* situation *ou must have chosen the 9ualit* 8rand 6ith (aith7 $ou choose 9ualit* in ever* 6alk o( *our li(e7 Hithout +ualit* in each service *ou are receiving ever*da* *ou (eel misera8le7 He demand 9ualit*7 +ualit* is important (or $O&7 %o is (or EVE$ONE7 Hhen 6e demand 9ualit* 6e have the dut* to deliver 9ualit* also7 !s a mem8er o( societ* continuousl* motivated motivated (or a +&!LIT$ +&!LIT$ li(e 6e also do our part unconsciousl* unconsciousl*77 Imagine the satis(action satis(action *ou gain 8* giving proper directions to a lost person7 $ou have given a 9ualit* service7 He derive tremendous satis(action out o( doing a good turn or 9ualit* 6ork at an* moment7 #reater 6ill 8e our satis(action i( 6e eBtend this +ualit* aspect into each moment o( our li(e7 +ualit* is more important than 6e realie7 +ualit* makes li(e 6hat it is7
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
He as pro(essionals in so(t6are are responsi8le (or the 9ualit* o( our products7 Imagine *ours *o ursel( el( t*ping t*ping a 2 page page docume document nt and the applic applicati ation on crashes crashes 6ithout 6ithout saving saving *our *our 6ork7 6ork7 Imagine as a data entr* operator a(ter entering 2- (ields losing the data 8* pressing a 6rong ke*7 Hhat it does to *ou The (aith placed in the product is shaken and *ou 6ill 8e prett* scared to repeat the :o8 despite man* reassurances7 Faith once lost cannot 8e regained7 !s a so(t6are developer it ma* 8e a mere 8ug to *ou7 Aut to the user it is more than that7 The 9ualit* o( so(t6are depends on putting 9ualit* at each stage o( so(t6are development c*cle7 +ualit* +ualit* is not someones someones responsi8ilit* responsi8ilit*77 It is ever*ones ever*ones responsi8ilit* responsi8ilit*77 ! 6rongl* 6rongl* connected connected transistor in 02- H music s*stem can make it D&MA7 ! loosel* (itted nut in a scooter can smash the scooter7 scooter7 +ualit* at ever* stage o( product product development development is essential essential (or delivering a +ualit* +ualit* 'roduct7 Think +ualit*, Hrite Hrite +ualit* Code, deliver +ualit* product7 +ualit* 8elongs to none7 +ualit* cannot 8e 9uali(ied or 9uanti(ied7 $ou have done some 6ork7 There 6ill al6a*s 8e a 8etter 6a* to do it7 +ualit* is the AE%T *ou can do7 Imagine a painter 3 he is never satis(ied 6ith his 6ork7 Ever* time he looks at the painting he 6ill (eel like adding adding one line here and another another there7 "e ponders, ponders, "e 6onders, 6onders, "e 8eauti(ies 8eauti(ies his creation7 creation7 I( 6e at our pro(essional arts o( conceptualiation, design, coding, testing look at our 6ork 6ith such an artistic e*e +ualit* 6ill 8e come naturall* into our products7 Continuous improvement, eal (or per(ection are needed to 8uild +&!LIT$ !T HO7 TO#ET"E TO#ET"E 6e can M!E it7
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 6 o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
Se'"+C%ec. 1 Name:____________________
-ritten Te!t Date:_________________
Instruction: Answer all the questions listed below, if you have some clarifications- feel free to ask your teacher.
7 It is measures measures designed designed to move associates associates to6ard to6ard 8usiness 8usiness goals can 8e a po6er(ul po6er(ul method (or action 07 Driving (orce 8* 6hich humans achieve their goals7 /7 It is progra program m ensures ensures this 6ill 6ill happen happen on a dail* dail* 8asis7 8asis7 17 It is the name name o( a 6orkpl 6orkplace ace organiat organiation ion methodolog methodolog* * 27 It is ver* much a part o( :o8 :o8 per(ormance) per(ormance) emplo*e emplo*ees es are not per(ormin per(orming g e((ectivel* e((ectivel* i( the* do not even come to 6ork7
$our $our teacher 6ill evaluate *our output either satis(actor* or unsatis(actor*7 I(
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 7 o( 4
Misrak TVET College Training, Teaching and Learning Materials Development
&nsatis(actor*, *our trainer shall advice *ou on additional 6ork7 Aut i( satis(actor*, *ou can proceed to the neBt topic7
Learning #uide st e evision
Date) -230-1 !uthor) IC ICT, IT 5 Misrak TVET College
'age 8 o( 4
