communication goals
UNIT
1
1 2 3 4
Make small talk. Describe a busy schedule. Develop your cultural awareness. Discuss how culture changes over time.
Make Small Talk
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l Rep y
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agenda Bangk ok ag
A
Read and summarize the etiquette guidelines for an international business meeting. Write four statements beginning with Don’t. Don’t. See page T2 for answers.
B DISCUSSION
Why do you you think Rowan Rowan Paper Paper International feels it’s it’s necessary to tell participants about the meeting etiquette? What could happen if the company didn’t clarify expectations?
2
UNIT 1
RO W AN
PA P P E ER R I N NT E T R N N A T TI I O N O A N L L A g e en d a a– – M Ma r a r c c h 24 8:30 Br e ea k f f ast buf f f e et t 9 :15 W e el c ome and o pe ni ng r e P hi li ppe M em ar k k s ar t ti i n, P r r e es i de nt and 9 :4 5 5 F our t C EO t h quar t te e r r r es ult s an A ng e d di sc ussi o el a de Gr oo e n t , C F 10 :30 C o F O O f f f e ee e br e e a k 11:0 0 0 I nt e er r n at i io nal out lo mar k ke e t t i i ng plans ok and i nt e eg g r ra t e ed Se r rg g i i o M ont e e n e g g r o r 12:0 0 0 Lunc h e on 2:0 0 0 R e e g gi i onal ma k et e t i i ng pla • U .S. and r k C anada Gr ns oup • M e ex x i i c co and C e en t r r a l • C ar i A me r ri i bbe an i c ca Gr oup • Sout h A m Gr oup e r ri i c and A nde s ca ( Sout he r r n C one ) Gr oup • Br az i il
Salon Bang ko k k Ballr oom Ballr oom
Ballr oom Galle r r y Salon A Salon B Salon C Salon D Salon E
UNIT
1
Make Small Talk
preview
B Discussion
Before Exercise A, give students a few minutes of silent time to observe the e -mail and agenda. • Af ter students observe the
e-mail, check comprehension comprehension of key information by asking What is this e-mail about? (Meeting etiquette.) Then ask: Who is it addressed to? (Participants (Participants of an international business meeting.) Where and when will the meeting take place? (In (In Thailand in March.) Who has organized the meeting? (Rowan (Rowan Paper International.)
• To
personalize, ask students if they know anyone who has ever been to an international meeting. Encourage students to briefly talk about it by saying where and when the meeting took place.
A Read and summarize . . . Suggested teaching time:
10 minutes
Your actual teaching time:
Suggested teaching time:
8–13 minutes
Your actual teaching time:
• Form
groups of three. Encourage students to write two or three reasons why it is necessary to provide etiquette guidelines. (Possible answers: Because customs vary from country to country. Because levels of formality differ from country to country. Because what is appropriate in one culture might not be appropriate in another culture.)
• Ask
several groups to say their reasons. Then write them on the board.
• To
wrap up, have volunteers from different groups describe what could happen if a person didn’t know a country’s etiquette guidelines.
(+10 10 minu tes) To extend the activity, have students Option: (+ think of useful etiquette guidelines for an international meeting in their country. Form small groups. Ask different groups to report their ideas to the class. You may want to list a few on the board.
• To
model the activity, write the first guideline from the e-mail on the board: Please arrive promptly for meetings. Ask students if they know what the word promptly means. means. (On time.) Then have students restate the guideline starting with the word Don’t . (Don’t arrive late for meetings.)
• Tell
students to choose any four guidelines and rewrite them with Don’t . Encourage students to use information in the text to help them figure out the meaning of words they don’t know. Students may need help with the following words: affi liliat atee (A small company that is related or controlled by a larger one.); run smoothly (If (If an event runs smoothly, there are no problems to spoil it.); refrain from [doing something]. something] . (To not do something that you want to do.)
• To
review, have students compare statements with a partner. Then ask volunteers to say one of their statements aloud.
Answers for Exercise A
Answers will vary, vary, but may include the following: Don’t be late for meetings. Don’t wear denim or shorts. Don’t make or take calls, or text during meetings. Don’t have your phone on ring. Don’t take calls in the meeting room. Don’t use last names.
UNIT 1, PREVIEW
T2
FYI: All recorded material is indicated with the following icon 1:02 . CD track numbers for all recorded material appear in this icon. For example, 1:02 indicates that the recording is located on CD 1, track 2.
C
1:02 Photo Suggested teaching time:
story 5–7 minutes
Your actual teaching time:
• As
a warm-up, ask students to cover the conversations and look at the pictures. Have students predict answers to this question and write their answers on the board. What are the people in the photos doing? (Possible answers: Clapping, greeting each other, praying.)
•
•
Ask students to answer the same question after they have read and listened. Then compare the answer with their predictions. (They are greeting each other.) Have students read and listen again. To check comprehension, ask: Does Surat introduce himself first? (No, Teresa introduces herself first.) What does Teresa want to know? (If Thais use their first names to address each other.) When does Surat say i t’s OK to use first names? (At company meetings held in English.) students that the wai wai is is the name of the gesture Thais use to greet each other. Point out that men and women say the greeting a bit differently. (See the Language and culture box.) culture box.)
• Tell
• Ask
students to describe common formal and informal greetings in their country and greetings they are f amiliar with from other countries; for example, In Englishspeaking countries people often shake hands in formal and informal situations. In Japan, people usually bow to each other in formal situations.
ENGLISH FOR TODAY’S WORLD
The box at the top of this page, titled “English for Today’s World,” indicates that one or both of the speakers in the Photo Story is not a “native speaker” of English. Remind students that in today’s world, they must learn to understand both a variety of standard and regional spoken “native” accents as well as “non-native” accents, because most English speakers in the world are not native speakers of the language. Language backgrounds are also shown in the box so you can point them out to students. Notch series is English for Today’s FYI: The subtitle of the Top Notch series World . This is in recognition of the fact that English is a language for communication between people from a variety of language backgrounds.
Language and culture FYI: Language and culture notes are provided to offer FYI: Language students enrichment or more information about language and/or culture. Their use is optional. • Mm-hmm Mm-hmm is is an informal way of saying yes. saying yes. • In Thailand, people greet each other with the wai wai (putting (putting their hands together as in the photo), nodding slightly . A woman says Sawatdee-Kaa Sawatdee-Kaa and and a man says SawatdeeKhrab. The Khrab. The wai wai hand hand position is also used when making an apology and when expressing thanks.
• You know what they say is is almost always used to introduce a common expression, proverb, or piece of information that the listener probably already knows. do is so • The quote, When in Rome, do as the Romans do is universally known that just the first half of it is said. • From the Longman Corpus: Two Corpus: Two people can be on a firstname basis or basis or a person can be on a first-name basis with [someone]. Each [someone]. Each has about the same level of frequency in American English.
and explain D Think and Suggested teaching time:
• Have
UNIT 1, PREVIEW
Your actual teaching time:
students discuss the questions in pairs.
students need help with item 4, ask What should you do in a foreign country—follow the local customs or do things the way you do them in your country?
• If
Answers for Exercise D
Answers will vary, vary, but may include the following: 1. He was surprised because she is Chilean, but greeted him with the wai . He asked her where she learned it. 2. Because she knew Surat was from Thailand. 3. She meant that Surat didn’t need to call her “Ms. Segovia.” 4. It means when you are in a new place, you should follow the local customs. SPEAKING
A Personalization Suggested teaching time:
7–10 minutes
Your actual teaching time:
to students who checked the column In some situations that situations that they need to identify the specific business or pleasure trip situations where they may want to be addressed differently.
• Explain
Language and culture • A nickname is a shorter version of your name. It can also be a silly name or an endearing name usually used by your friends or f amily. • In English-speaking countries, the order for names is first name (also known as your given your given name), name), middle name, surname or and then last name (also known as your surname or family name). name ). In the U.S., people usually call each other by their first names. In business situations, someone will often introduce a colleague with his or her full name and title, but then use the person’s first name.
B Discussion Suggested teaching time:
• Form
10 minutes
Your actual teaching time:
groups of three. Ask students to share their opinions about each question. Point out that there are no correct or incorrect answers.
extras Workbook
T3
5–10 minutes
C
ENGLISH FOR TODAY’S WORLD Understand English speakers from different language background backgrounds. s. Teresa = Spanish speaker Surat = Thai speaker
Read and listen to a conversation between two participants at the meeting in Bangkok. 1:02 PHOTO STORY
Teresa: Allow me to introduce myself. I am Teresa Segovia from the Santiago office. Sawatdee-Kaa. Surat: Where Surat: Where did you learn the wai*? You’re You’ re Chilean, aren’t you? Teresa: Yes, Teresa: Yes, I am. But I have have a friend in Chile from Thailand.
Surat: Well, Sawatdee-Khrab. Nice to Surat: Well, meet you, Ms. Segovia. I’m Surat Leekpai. Teresa: No need to be so formal. Please call me Terri. Surat: And please call me Surat. Teresa: OK. Surat, do you mind my asking you a question about that, though? Surat: Not at all.
Teresa: Is it customary in Thailand for people to be on a first-name basis? Surat: Well, Surat: Well, at company company meetings meetings in English, always. In other situations, though, people tend to be a little more formal. It’s probably best to watch what others do. You know what they say: “When in Rome . . . ” Teresa: Mm-hmm . . . , “do as the Romans do!”
*Thais greet each other with a gesture called the wai and by saying “Sawatdee-Kaa” (women) / “Sawatdee-Khrab” “Sawatdee-Khrab” (men).
D
THINK AND EXPLAIN
Answer the questions. See page T3 for answers.
1 Wh Why y was was Sur Surat at surp surprise rised d abou aboutt the the way way Teres Teresa a greeted him? How do you know he was surprised?
3 What did Teresa Teresa mean when when she she said, said, “No “No need to be so formal”?
2 Why do you you think Teresa Teresa decided to to say “Sawatdee-Kaa”?
4 What do you you think the saying saying “When in Rome, do as the Romans do” means?
SPEAKING A
If you took a business or pleasure trip to another countr y, how would you like to be addressed? Complete the chart. Then discuss and explain your reasons to a partner. PERSONALIZATION
I’d like to be called . . .
Always
In some situations
Never
by my title and my family name. by my first name. by my nickname. I’d prefer to follow the local customs. B
DISCUSSION
Talk about the questions.
1 In your opinion, is it inappropriate for two people of very different status (such as a CEO and an assistant) to be on a first-name basis? Explain.
2 In general, when do you think people should use first names with each other? When should they use titles and last names? Explain your reasons. UNIT 1
3