E F F E C T I V E C O M M U N I C A T I O N
Agus Widyantoro Kartika Pratiwi Nuki Prihatini
EFFECTIVE COMMUNICATION An Integrated Course of English for Vocational Vocational High School
E le m e n ta r y L e v e l
Elementary Level 2
n Y d e a r
S M K
2nd Year PUSAT PERBUKUAN Departemen Pendidikan Nasional
SMK
Agus Widyantoro, M. Pd. Kartika Pratiwi, S. Pd. Nuki Prihatini
EFFECTIVE COMUNICATION An Integrated Course of English for Vocational High School Elementary Level
2
nd
Year
SM K
Pusat Perbukuan Departemen Pendidikan Nasional
Hak Cipta pada Departemen Pendidikan Nasional Dilindungi Undang-undang
EFFECTIVE COMUNICATION An Integrated Course of English for Vocational High School
Elementary Level 2
nd
Year SMK
Penulis
Agus Widyantoro, M. Pd. Kartika Pratiwi, S. Pd. Nuki Prihatini
Ilustrasi, Tata Letak
Nuki Prihatini Raditya Adi Saputra M. Fahrurrazi Raditya Adi Saputra
Perancang Kulit
Ukuran Buku
:
21 x 29 cm
420.07 WID WIDYANTORO, Agus e Effective comunication : an integrated course of english for vocational High School./Agus Widyantoro, Kartika Pratiwi, Nuki Prihatini. -Jakarta : Pusat Perbukuan, Departemen Pendidikan Nasioanal, Nasioanal, 2008. . viii, 178 hlm. : ilus. ; 29 Cm. Bibliografi : hlm. 161-163 Indeks ISBN 979-462-943-X 1. Bahasa Inggris-Studi dan Pengajaran II. Pratiwi, Kartika III. Prihatini, Nuki
Diterbitkan oleh Pusat Perbukuan Departemen Pendidikan Nasional Tahun 2008 Diperbanyak oleh .....
I. Judul
KATA SAMBUTAN Puji syukur kami panjatkan ke hadirat Allah SWT, berkat rahmat dan karunia-Nya, Pemerintah, dalam hal ini, Departemen Pendidikan Nasional, pada tahun 2008, telah membeli hak cipta buku teks pelajaran ini dari penulis/penerbit untuk disebarluaskan kepada masyarakat melalui situs internet (website ) Jaringan Pendidikan Nasional. Buku teks pelajaran ini telah dinilai oleh Badan Standar Nasional Pendidikan dan telah ditetapkan sebagai buku teks pelajaran yang memenuhi syarat kelayakan untuk digunakan dalam proses pembelajaran melalui Peraturan Menteri Pendidikan Nasional Nomor 34 Tahun 2008. Kami menyampaikan penghargaan yang setinggi-tingginya kepada para penulis/penerbit yang telah berkenan mengalihkan hak cipta karyanya kepada Departemen Pendidikan Nasional untuk digunakan secara luas oleh para siswa dan guru di seluruh Indonesia. Buku-buku teks pelajaran yang telah dialihkan hak ciptanya kepada Departemen Pendidikan Nasional ini, dapat diunduh ( down load ), digandakan, dicetak, dialihmediakan, atau difotokopi oleh masyarakat. Namun, untuk penggandaan yang bersifat komersial harga penjualannya harus memenuhi ketentuan yang ditetapkan oleh Pemerintah. Diharapkan bahwa buku teks pelajaran ini akan lebih mudah diakses sehingga siswa dan guru di seluruh Indonesia maupun sekolah Indonesia yang berada di luar negeri dapat memanfaatkan sumber belajar ini. Kami berharap, semua pihak dapat mendukung kebijakan ini. Kepada para siswa kami ucapkan selamat belajar dan manfaatkanlah buku ini sebaik-baiknya. Kami menyadari bahwa buku ini masih perlu ditingkatkan mutunya. Oleh karena itu, saran dan kritik sangat kami harapkan.
Jakarta, Juli 2008 Kepala Pusat Perbukuan
Effective Communication
iii
KATA PENGANTAR Puji syukur kami panjatkan kepada Tuhan Yang Maha Esa yang telah melimpahkan petunjuk, kesehatan, ketabahan, dan kesabaran kepada kami sehingga penulisan Effective Communication: English for Vocational High School Students (Elementary Level) dapat diselesaikan. Buku ini disusun dengan tujuan menyediakan bahan ajar mata pelajaran bahasa Inggris untuk kelas VII dengan acuan Standar Isi mata pelajaran bahasa Inggris tahun 2006. Bahan ajar ini dirancang untuk pemakaian secara nasional dan oleh karenanya guru di seluruh Indonesia dapat menggunakannya secara langsung atau dengan melakukan adaptasi seperlunya menyesuaikan KTSP masing-masing. Materi dan tugas pembelajaran dikembangkan dengan prinsip-prinsip Pendekatan Komunikatif untuk mengembangkan kompetensi siswa dalam keempat keterampilan berbahasa, yaitu menyimak, berbicara, membaca, dan menulis. Selain itu materi dan tugas pembelajaran secara integratif mengembangkan kecakapan hidup dalam arti luas dan meningkatan kesadaran akan kebhinekaan. Materi dan tugas-tugas pembelajaran dalam buku ini diorganisasikan ke dalam dua siklus pembelajaran, yaitu siklus lisan dan siklus tulis . Siklus lisan menekankan pengembangan keterampilan menyimak dan berbicara, sementara siklus tulis mengembangkan keterampilan membaca dan menulis. Sesuai dengan prinsip keterpaduan dalam pembelajaran bahasa, kedua siklus tersebut mengembangkan keempat keterampilan berbahasa secara terintegrasi. Baik siklus lisan maupun siklus tulis tersusun atas empat macam kegiatan pembelajaran, yaitu pembuka, pajanan terhadap bahasa target, penjelasan mengenai unsur-unsur kebahasaan, dan latihan berkomunikasi dalam bahasa target secara terbimbing maupun bebas. Selain itu, untuk keperluan pengayaan dan evaluasi, setiap unit dilengkapi dengan tugas terstruktur dalam sub-unit Let’s Get More Practice dan Let’s Review . Materi dan kegiatan belajar dikembangkan dengan tujuan menjadikan siswa aktif belajar bahasa Inggris, baik secara individu, berpasangan, maupun dalam kelompok kecil; melalui kegiatan memahami dan menggunakan bahasa Inggris untuk mengekspresikan gagasan mereka. Guru lebih bertindak sebagai fasilitator, pemberi feedback, dan pendorong siswa agar berani mengekspresikan dirinya dengan tidak mengabaikan pentingnya akurasi berbahasa. Dengan kegiatan-kegiatan pembelajaran dan peran guru yang demikian, siswa terbimbing dan terfasilitasi dalam berlatih mengekspresikan dirinya sehingga secara bertahap akhirnya mampu berkomunikasi dengan baik. Sehubungan dengan terselesaikannya penulisan buku ini kami mengucapkan terima kasih kepada berbagai pihak yang telah memberikan dukungannya selama proses penyusunannya. Secara khusus kami mengucapkan terima kasih dan penghargaan yang setinggi-tingginya kepada ayah, ibu, istri, anak, saudara-saudara, dan kekasih kami yang telah dengan sabar menyemangati langkah demi langkah dalam penulisan buku ini. Kami menyadari menyadari bahwa buku ini masih memiliki memiliki kekurangan-ke kekurangan-kekurang kurangan. an. Masukan dari berbagai pihak, terutama guru dan siswa pemakai bahan ajar ini, sangat kami harapkan untuk perbaikan di kemudian hari. Semoga bahan ajar ini memberikan manfaat bagi pembelajaran bahasa Inggris di tanah air.
Penulis
iv
Elementary Level
TABLE OF CONTENTS Kata Sambutan ...................................................................................................... ................................................ ......................................................... ... Kata Pengantar …………………………………………………………………………..... …………………………………………………………… ……………..... Table of Contents …………………………………………………………………………..... Key to Pronunciation ………………………………………………………………………… …………………………………………………………… …………… List of Abbreviations ………………………………………………………………………… ……………………………………………………………… …………
iii iv v vi viii
Unit 1
WHAT A BUSY DAY! ……………………………………………….. 1 Everyday conversation in professional and personal contexts Unit Unit 2 I AM A WEBMAS WEBMASTER TER.. ...... ......... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... ...... .....………… ..…………… … 17 Asking and telling job description Asking and telling educational background Unit 3 COULD I TAKE YOUR MASSAGE, PLEASE? ..................................... 35 Making and Receiving a call Taking message in a phone call Asking for and giving advise Unit 4 I’D LIKE TO SEE THE MANAGER …………………………………….. 53 Handling guests Taking message through direct interaction Unit 5 COULD YOU SUBMIT THE REPORT OF THE LAST MEETING? ……….. 71 Expressing necessity Review 1 ……………………………………………………………………… ……………………………………………………………… ……… 87 Unit 6
WHERE DID YOU GO? ……………………………………………………... Telling past activities Making one’s biography Unit 7 I’M GOING TO HAVE A MEETING ON MONDAY. …………………… Making appointments Unit 8 FIRST OF ALL, ENTER YOUR PASSWORD …………………………... Giving instruction Unit 9 I AGREE WITH YOU ………………………………………………………… …………………………………………………………… … Expressing agreement Expressing disagreement Giving opinions Giving suggestions Review 2 ………………………………………………………......................... Bibliography ……………………………………………………………………………… ……………………………………………………………… ……………… Appendices ……………………………………………………………………………… Listening Script …………………………………………………………………………….
Answer Key Glossary Subject Subject Index
91
107 125 141
157 161 164 164
……………………………………………………………………………. 175 …………………………………………………………………………… ………………………………………………………………………… … 176 ………………………… …………… ………………………… ……………………… ……………………… ……………………… ………… ...... ........ 177
Effective Communication
v
KEY TO PRONUNCIATION Vowel
Phonetics symbols
vi
Example
Pronunciation
see
any
ten
hat
arm
got
saw
put
too
cup
fur
ago
pay
five
home
now
join
near
hair
pure
Elementary Level
Consonants
Phonetics symbols
Example
Pronunciation
pen
bad
tea
did
cat
got
chin
June
fall
van
thin
then
so
zoo
she
vision
how
man
no
sing
leg
red
yes
wet
Effective Communication
vii
LIST OF ABBREVIATIONS kb kki kkt ks kk
viii
: kata benda : kata kerja intransitif : kata kerja transitif : kata sifat : kata keterangan
Elementary Level
UNIT 1
WHAT A BUSY DAY! Do you think that that professional professionals s are always busy? busy? Do you think that they have have much time to spen spend d for for leis leisur ure e ac acti tivi viti ties es? ? Well, Well, n now ow you you are are goin going g to learn learn abo about ut a day day of of professional professionals s and how they should keep keep a good manner manner at the office. office. Let’s start, start, shall shall we?
Study the the picture below. In your opinion, opinion, what are the people people doing? doing? What What do they they usually usually talk talk abou aboutt in in such such a situati situation? on?
Picture 1.1 www.webimage.com
Unit it 1 Effective Communication | Un
Below are some Below some words words you are going going to to find find in Task 3 and and Task Task 4. 4. Find Find their their meanings meanings in the dictionary dictionary and then repeat repeat after your your teacher. teacher.
WORDS attend (kkt) appreciate (kkt) fetch (kkt) request (kkt) stock (kb) tight (ks)
… … … … … … …
In this this part, part, you are going going to listen listen to three three dialogue dialogues s twice. twice. Listen Listen to to them and take take notes notes for important important information. information. Then, answer the question questions s and compare your answers answers with your classmates’. classmates’.
Dialogue 1 1. Wha What is the woma man n looking for for? 2. What What scar scarff does does the the shop shop assi assist stan antt offe offer? r? 3. Which Which scar scarff doe does s the the wo woma man n choo choose se? ? 4. What What does does the the w wom oman an want ant th the sho shop p assi assist stan antt to do? do? 5. What What does does she she say say to to ask ask for for the the shop shop ass assis ista tant’ nt’s s help help? ?
Dialogue 2 6. Wha What is is tth he tit title of th the boo book k that Nia is lookin king fo for? 7. Doe Do es Nia Nia get get the the book book? ? Why Why? 8. When When will will the the sto store re have have mo more re in stoc stock? k? 9. What What does does Nia Nia ask ask the the shop shop ass assis ista tant nt ffor or? ? 10. Can you you guess guess what what ‘sel ‘sellin ling g like like hot hot cakes’ cakes’ means? means?
Dialogue 3 11. What doe does s the shop shop assist assistant ant offe offerr to the the custo customer? mer? 12. 12. What What does does the the shop shop ass assis ista tant nt say? say? 13. 13. What What is the the cus custo tomer mer loo lookin king g for? for? 14. Doe Does s the custome customerr find find what what she she is is lookin looking g for? for? 15. What doe does s the shop shop assist assistant ant do to help help the the custo customer? mer?
MEANINGS
What a Busy Day!
Study Study the follo followin wing g dialogu dialogues es betwee between n professi professional onals s at work. work. This kind kind of conv conver ersa sati tion on occu occurs rs in a day day of prof profes essi sion onal als. s. Afte Afterr that that,, answ answer er the the questions that follow.
Dialogue 1 Asnita is speaking speaking to Mr Rahmat, Rahmat, the direct supervi supervisor. sor. She would would like to to ask Mr Rahmat Rahmat to analyz ana lyze e a report report she has has writte written n. Asnita Rahma matt Asni Asnita ta
: : :
Rahmatt Rahma Asnita Rahma matt Asnita Rahmat
: : : : :
Excuse me me, Mr Mr Ra Rahma matt. Co Could I talk to to yo you for a mo mom ment? Certainly, how can I help you? I've I've fini finish shed ed the the rep repor ortt you you requ reques este ted d and and I won wonde derr ifif you you wo woul uldn dn't 't mind mind taki taking ng a look at it. That' That's s goo good d to to hear hear.. I'd I'd be happy happy to look look thro through ugh the repo report rt you'v you've e pre prepar pared ed.. I'd also appr ppreciate it if you could give ive me some fee feedback. ack. Certa rtainly inly,, I'l I'lll le let you you kno know wh what I thi think. Thank you. You’re we welcome. Source: www.teachingenglishzone.blogspot.com Source: www.teachingenglishzone.blogspot.com
1. 2. 3. 4. 5.
Why Why does does Asni Asnita ta wa want nt to talk talk to Mr Ra Rahm hmat at? ? Does Do es Mr Ra Rahma hmatt wan wantt to to hel help p Asn Asnita ita? ? Wha What does he he sa say? What What else else doe does s Asni Asnita ta a ask sk Mr Mr Rahm Rahmat at to d do? o? In what what conte context xt is thei theirr convers conversati ation? on? Pers Personal onal or profess profession ional? al?
Dialogue 2 Wiwid want wants s to have a talk talk with Indah, Indah, but Indah Indah is very busy. busy. She has a very very tight schedule schedule.. Wiwi Wiwid d Inda Indah h Wiwid Inda Indah h
: : : :
Wiwid
:
Hi, Hi, Ind Indah ah.. Do Do you you thin think k it' it's s pos possi sibl ble e for for us to have have a tal talk k ttod oday ay? ? I'd I'd lov love e to, to, but I hav have e a pret pretty ty tigh tightt sch sched edul ule e tod today ay.. Oh, what do yo you have to do? Well Well,, I have have to fini finish sh a rrep epor ortt by by ten. ten. Then Then,, I have have to driv drive e to to the the airp airpor ortt to to fet fetch ch my client client at at eleven. eleven. After that, I'll have have a meeting meeting with with him him over lunch. I guess guess I won't have a break until until two o'clock. o'clock. Then, from three three until until five, five, I h have ave to attend a senior staff meeting. Wow, what a busy day! Source: www.focusenglish.com Source: www.focusenglish.com
1. 2. 3. 4. 5.
Why doe does s Indah Indah refu refuse se to to have have a talk talk wit with h Wiwid Wiwid? ? What What does does she she hav have e to to d do ob by y tten en? ? When When does does she she have have to fetc fetch h her her clie client nt? ? Will Will she she hav have e a brea break k at at one one? ? In what what context context is thei theirr conve conversa rsatio tion? n? Perso Personal nal or profess profession ional? al?
Unit it 1 Effective Communication | Un
Study the expressions below.
MODAL AUXILIARIES AUXILIARIES In the previous tasks, you find some modal auxiliaries used in the texts, for example:
How can I help you? help you?
When do you think you will have more have more in stock?
Could I ask you ask you to come over here for a moment?
We should be be getting getting some in by this afternoon. In the next parts, parts, you will use these modal modal auxiliaries. auxiliaries. Here Here is the explanation explanation about about their functions.
Modal auxiliaries can be used for different functions, such as:
MODALS
EXAMPLES
can
Asking Asking for permis permissio sion n Giving permission Requesting something Expressing ability Offering something
Can I take this file? You can take this file. Can you help me lift this table, please? I can finish this report in two hours. How can I help you?
may
Asking Asking for permis permissio sion n Giving permission Expressing possibility Offering something
May I sit here? You may sit sit here if you you want to. They may be out of stock. May I help you?
will
Expressing possibility Requesting something
When do you think you will have more in stock? Will you you give give me a copy copy of tthis his file? file?
Asking Asking for permis permissio sion n Giving permission Expressing ability Requesting something
Could I leave this meeting earlier? You could leave this meeting earlier. I could dance well when I was a child. Could you wrap it up for me, please?
Giving suggestion Offering something Expressing probability
You could ask your boss to let you take a vacation. Could I take your message, please? I think we could go to the new restaurant tonight.
would
Requesting something Offering something
Would you lend me some money? Would you like a cup of tea?
should
Giving advice
You should take some medicine.
could
FUNCTIONS
What a Busy Day!
Make expr Make expres essi sion ons s base based d on the the foll follow owin ing g situ situat atio ions ns by usin using g moda modal l auxiliaries.
Example: Situat Situation ion:: You buy a present present for for your your best friend friend and want want the shop shop assis assistan tantt to help help you wrap wrap it. it. You say: Could you wrap this present present up for me, please? please? 1. 2.
You You just just att attend ended ed a meet meetin ing g and and you you ask ask your your secr secreta etary ry to to make make the the repo report rt.. You are lookin looking g for for some some files files and you wan wantt your your friend friend to help help you you find find them. them.
3. 4. 5.
You You hav have e an inter intervi view ew tom tomor orro row w and you you ask ask you yourr frien friend d for for some some advi advice ce.. You get get a headach headache e and ask ask your your boss for for permis permissio sion n not to submit submit the the report report tomorro tomorrow. w. Your Your fri frien end d forg forgot ot to to copy copy the files files he he need needs. s. You You tel telll him him to ask ask for for the the copi copies es to to othe otherr staff members.
In pairs, make make dialogues dialogues based on on the situations situations below. below. Use appropriate appropriate modal modal auxilia auxiliaries ries to to express express your your ideas. ideas. Then, Then, act them them out in front front of the class.
Situation 1 You call your friend to ask whether he/she will join a business trip next week. Your friend tells you that he/she cannot go because his/her mother is ill. Tell him/her that you are sorry to hear that. Ask him/her who replaces him/her to go. Tell your friend that one of staff members can replace you. End your your conver conversati sation on and and wish wish his/he his/herr mother mother to get well well soon. soon. Situation 2 You meet meet B, your your friend friend.. You ask ask him/her him/her wh whethe etherr he/she he/she may have have the report report of the the last meeti meeting. ng. Your friend tells you that he/she does not have have it, but tells that C may have some copies. copies. He/she He/she suggests that you contact C for the report. You thank him/her.
Read the Read the text text below below.. It tell tells s you you abou aboutt man manne ners rs in the the work workpl plac ace. e. What What do you know about about that? After reading reading the text, text, answer answer the questions questions that follow.
MANNERS IN THE WORKPLACE Being a professional, you have to pay attention to etiquettes in your workplace. There is something something you as professional professionals s have to possess, namely namely good manners. manners. Good manners are shown from several aspects, such as your physical appearance, attitudes, and personality. It is important to dress in a manner consistent with company culture and make sure your clothes are always clean. Besides, it is good for you to keep yourself clean. Taking shower or bathing bathing every day is a must. It can relax relax your mind, lighten lighten a little bit bit of your burden, make you you feel fresh and be ready for your your work. Brushing Brushing your teeth every morning after after breakfast is important important to keep your breath fresh. Unit it 1 Effective Communication | Un
Besides, you also have to be aware of your gesture. You have to stand up straight and sit with legs legs together to avoid avoid displays. displays. Your gesture gesture will influen influence ce others’ impression impression on you. A wrong gesture will make a negative impression. Then, you need to be careful with your attitude. Treat a cubicle as if it has a door and a ceiling. Speak calmly and with an even cadence, in person and on the telephone. Personal telephone conversations should be kept to a minimum if you inhabit a cubicle. No one wants to hear your arguments with your spouse. Confidential business conversations should also be kept to a minimum if you're you're in a cubicle for similar reasons. reasons. You do not want to prematurely prematurely spill spill the beans on some important deal. You also have to avoid aggressive behavior such as leaning into people, pointing at others, interrupting others, crowding others, using heavy perfume or cologne and bringing bringing odorous food into into the office. office. Snorting, Snorting, spitting, spitting, or or picking picking at any part part of yourself yourself is considered impolite. Moreover, if you use an elevator, face forward in the elevator. If you are getting off near the top of the building, move to the rear of the elevator. If you're getting off on a lower floor, stand close to the front. Say "Hello" or "Good morning" to those you you encounter in the morning and "Good night" to those you encounter as you leave. It can be concluded that being a professional needs a good package consisting of physical physical appearance, attitude, and personality. All aspects really influence your impression and help you get along with others, especially your clients. Furthermore, of course, it will give a big effect to your career. Source: http://www.pasadenaisd.org
Questions 1. What What do goo good d manne manners rs cons consis istt of? 2. What What shoul should d you you do to y your our appearan appearance? ce? 3. Why is your your gest gestur ure e impor importa tant nt? ? 4. What What sho shoul uld d not not you you do in in a w wor orkp kpla lace ce? ? 5. Is a profe professi ssiona onal’s l’s person personali ality ty importa important nt in his/her his/her career? career?
Read the text Read text in Task Task 8 again again and and find find the meaning meanings s of the the words words below below based on context. Use your dictionary if necessary.
appearance attitudes cubicle etiquette impression manner odorous
Paragraph 2 Paragraph 3 Paragraph 5
personality picking possess snorting spill the beans spitting spouse
Now, Now, find find the the main main idea of each each paragrap paragraph h of the text in Task Task 8. : : :
What a Busy Day!
Work Work in in pairs pairs.. Dec Decide ide whethe whetherr the the stateme statement nt is TRUE TRUE (T) (T) or FALSE FALSE (F). (F).
STATEMENTS
T/ F
EVIDENCE
1. It is fine fine to wear wear any kind kind of dress dress we like like as long as we are comfortable with that. 2. Keeping Keeping our body clean is is one way to create create a good impression in our workplace. 3. Gesture is also also considered considered importan importantt for a professional. 4. Being Being over over confi confiden dentt is not not allowe allowed d in a business conversation. 5. A pleasant pleasant personality personality is a plus for a professional.
Here is Ika’s email email sent to her friend, friend, Opi. Read the email and answer the questions.
[email protected]
[email protected]
Dear Opi, I have finally graduated and already got a job. Now, I am a teacher in a private elementary school. I have worked here for two months. The job is quite tiring tiring because because I have to handle a lot of children. children. Sometines, Sometines, I have difficulty difficulty in controlling controlling these these children children and I have to use all my energy to handle them. But, it is fun. As you know, I really love children. I think I have found the job I always dream about. By the way, how are you? you? Will you visit visit me in the next long long weekend? weekend? Have you decided? decided? Please reply. Best regards for your family. Love, Ika
Unit it 1 Effective Communication | Un
Questions 1. 2. 3. 4. 5.
Has Ika Has Ika fin finishe ished d her her sudy sudy? ? Has she got a job? How Ho w lon long g has has she she worke worked d at the the priv private ate eleme element ntary ary schoo school? l? Does Do es she she think think she she has has foun found d the the job job she she alway always s dre dreams ams abou about? t? What What does does she she wan wantt to know know from from Opi Opi abou aboutt her her next next lon long g wee weeke kend nd? ?
In pairs, study the explanation below.
The Present Perfect Tense Study these sentences. sentences. 1. I have finally graduated. 2. I have already got a job. 3. I have found the job I always dream about. 4. Have you decided? decided? 5. I have worked here for two months .
The present perfect tense is used to tell:
an action action which began in the past or just just stopped
how long something something has has happened happened
the present result of the past action
Take a look at the following table.
You We They
have
He She It
has
worked been
What a Busy Day!
here for two two months. at this hospital hospital since 2000. 2000. here for three days.
Now, let’s let’s see Ika’s agenda agenda for today. Ika puts puts a tick ( ) on the the activ activit itie ies s she has has done done and and a cros cross s (X) (X) on the the ones ones she she has has not not done done yet. yet.
t
Monday, May 15 , 2008
make a lesson plan for Friday design learning materials make teaching media pay the telephone bill attend teacher’s meeting at 4 visit Nova at 8 borrow Nani’s book meet Caca’s parents at school buy a new bag call Santi
Make Make senten sentences ces from the the inform informati ation on in Task Task 14 and use the the formu formula la you have learnt learnt before. Number Number 1 has been done for you as an example. example.
1. Ika has made a lesson lesson plan for Friday Friday.. 2. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 3. _____________ ____________________ ______________ _____________ _____________ ______________ ______________ ____________ _____ 4. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 5. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 6. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 7. _____________ ____________________ ______________ _______________ _______________ ______________ ______________ __________ ___ 8. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 9. _____________ ____________________ ______________ _______________ _______________ ______________ _______________ __________ __ 10. _____________ ____________________ ______________ ______________ ______________ _______________ ________________ __________ __
Unit it 1 Effective Communication | Un
Write Write a short short message message on a piece piece of paper paper addre addresse ssed d to your your friend friend.. Ask Ask your friend friend to reply your your message. message. Look Look at the the example. example.
Your message:
To: Nita Could you help me look look for my lost key, key, please?
Putri
To: Putri
Your friend’s reply:
Sorry, I can’t. You can ask Ida. She may be able to help you.
Nita
Your Your friend friend’s ’s messag message: e: To: To: Putr Putrii Will you come to Umi’s surprise graduation party tomorrow? Nita
Your reply:
To: Nita Yes, I will be there there on time. time.
Putri
What a Busy Day!
Match Match the the sentenc sentences es in Column Column A to sent sentence ences s in Column Column B.
Column A
Column B
1.
Could you reply this complaint letter?
a.
No, we are making our next plans.
2.
Will you invite us to the party? part y?
b.
Thanks. And easy on the sugar, please.
3.
Would you like some coffee?
c.
Of course. I will will invite invite all staff members. members.
4.
May I leave this meeting?
d.
Yes, if you think what he said is right.
5.
Can you you make five five cups cups of coffee coffee for for the staff members?
e.
Sorry, but I have to meet the manager now.
6.
Should I take his advice?
f.
I’m afraid I can’t. can’t. Mr Taka asks me to clean his office.
Now, Now, write write the functio function n of each each modal modal based based on the contex contextt (senten (sentence). ce).
SENTENCE I will have some salad, roast beef, and mashed potatoes.
FUNCTION Requesting something
I would like iced-tea. It looks nice, nice, but I'd like to have have something something warm for the winter. May I help you? I think you should should buy a new battery. battery. I'll have a meeting with him over lunch. Well, you could take the airport bus or a taxi.
Unit it 1 Effective Communication | Un
E. Let’s Review
He re re is Opi’s Opi’s email email sent to Ika. Find the mistakes mistakes in the use of the the present perfect perfect form and and correct them. them.
[email protected]
[email protected]
Dear Ika, I’m happy to hear about your graduation. Congratulations! I can imagin imagine e how fun your your job job is. is. I plan plan to visit visit you you in the the next long long holiday holiday.. I will come with with my youngest sister. Ana misses you you so much. She has already prepare a present present for for you. you. You know, Ana Ana is not a little little girl anymore anymore now. now... .. She have have bee been n in a senior senior high high school. school. Next Next year year she will graduate. graduate. She She have have already already plan plan to study overseas. overseas. She She haven’t haven’t choose choose the major major she she is going going to take yet. yet. I thin think k she she will will choose choose business as a major. OK. Just wait for our visit. Don’t forget to serve us delicious food.
Best wishes,
Opi
What a Busy Day!
Think about about your plan today. today. What What have you done? done? What have have not you done? done?
Now, make sentences sentences from the information information in Task 20.
Find two arti article cles s on manners manners at the the workpl workplace. ace. Write Write down down the the import important ant points and present them to the class.
How much improvement have you made after learning English in this unit? Write Write down your reflect reflection ion in the provided provided space space below. below. Put a tick tick ( ) in the the right right column column to indi indicate cate how much you have learnt. Aspects
Very much
Much
Little
Understanding simple conversations Participating in simple conversations Understanding manners at the workplace Using modal auxiliar auxiliaries ies Using the the present perfect tense tense Vocabulary
Unit it 1 Effective Communication | Un
In this unit, you have learnt learnt about modal auxiliaries auxiliaries and the present present perfect tense. tense. Key Points 1. Moda Modall auxi auxili liar arie ies s MODALS
EXAMPLES
FUNCTIONS Asking for permission Giving permission Requesting something Expressing ability Offering something
Can I take this file? You can take this file. Can you help me lift this table, please? I can finish this report in two hours. How can I help you?
Asking for permission Giving permission
May I sit here? You may sit sit here if you you want to.
Expressing possibility Offering something
They may be out of stock. May I help you?
will
Expressing possibility Requesting something
When do you think you will have more in stock? Will you you give give me a copy of this this file? file?
could
Asking for permission Giving permission Expressing ability Requesting something Giving suggestion Offering something Expressing probability
Could I leave this meeting earlier? You could leave this meeting earlier. I could dance well when I was a child. Could you wrap it up for me, please? You could ask your boss to let you take a vacation. Could I take your message, please? I think we could go to the new restaurant tonight.
would
Requesting something Offering something
Would you lend me your dictionary? Would you like a cup of tea?
should
Giving advice
You should take some medicine.
can
may
Source: Source: Azar (1999), Fuchs Fuchs (2000), Murphy (1987) 2. The prese present nt perfe perfect ct tense tense The present present perfect tense is used used to tell: tell: a. an acti action on wh whic ich h beg began an from from the the past past or just just stopp stopped ed,, b. how long long somet somethin hing g has has happe happened ned,, and and c. the present present result result of the the past action action..
You We They
have
He She It
has
worked been
What a Busy Day!
here for two two months. at this hospital hospital since 2000. 2000. here here for for thre three e day days.
appearance (kb)
: penampilan
appreciate (kkt)
: menghargai
attend (kkt)
: menghadiri
attitude (kb)
: sikap
cubicle (kb)
: ruang ruang keci kecill
etiquette (kb)
: tatacara
fetch (kkt) impression (kb)
: mengantar : kesan
manner (kb)
: sikap/cara
odorous (ks)
: berbau
personality (kb)
: kepribadian
possess (kkt)
: memiliki
snort (kkt)
: mendeng mendengus us
spill spill the beans beans
: membocorkan membocorkan rahasia rahasia
spit (kki)
: melud meludah ah
spouse (kb)
: pasangan (suami/istri)
stock (kb)
: persediaan persediaan barang
Unit it 1 Effective Communication | Un
DID YOU KNOW? KNOW? Corporate Culture in America a. Americans Americans view the the business card card as a source of future future information information and and tend to exchange cards casually. b. Americans Americans prefer directne directness ss in communication. communication. When Americans Americans say "yes" "yes" or "no," they mean precisely that. "Maybe" really does mean "it might happen"; it does not mean "no." c. Americans Americans are often uncomfort uncomfortable able with with silence. silence. Silence Silence is avoided in social social or business meetings. d. Americans Americans put a great great deal of value value on the written written word. word. American American law almost almost always requires contracts to be written out. Verbal contracts are rarely legally binding. Make sure you read the fine print. e. It is very important important in written written communicati communication on to spell names correctly correctly and have correct titles. If you are unsure of these, call the person's assistant to get the correct spelling and title. f. Keep appointments appointments once they they are are made. made. You may not get a second chance if you do not. g. When you you are doing business business in in the United United States, States, you must be on on time. Americans view someone being late as rude, showing a lack of respect and having sloppy, sloppy, undisciplined undisciplined personal personal habits. habits. Being "on time" in business business situations situations generally means being about five minutes early. Five minutes late is acceptable with a brief apology. Ten to fifteen minutes late requires a phone call to warn of the delay and to apologize. h. It is very important important to meet deadline deadlines. s. If you tell someone someone that you will will have a report to them by a certain date, or that you will fax something to them immediately, they will take you at your word. People who miss deadlines are viewed as irresponsible and undependable. i. Meetings Meetings are generally generally informal informal and relaxed relaxed in manner, manner, but serious serious in content content.. Often an agenda will be distributed before a meeting, so the participants will be prepared to discuss certain topics. A successful meeting is short and to the point. Be prepared to begin business immediately, with little or no prior small talk. j. Participatio Participation n is expected expected in meetings. meetings. A quiet person person may be viewed viewed as as not prepared or as having nothing important to contribute. k. Meetings Meetings often end end with a summary and an action action plan for the particip participants ants to execute. execute. A meeting meeting is only consider considered ed successful successful if something something concret concrete e is decided. decided. Source: http://www.davekahle.com/qa/busi http://www.davekahle.com/qa/businessetiquette.htm nessetiquette.htm
What a Busy Day!
UNIT 2
I AM A WEBMASTER If you are applying applying for a job, you you have to to be able to to ask and tell tell about about the job descripti description on as well well as the educational educational background. background. Do Do you know how to do th those ose very very well? well? Learn those those in this unit and you will be able to do them effectively.
Study Study the the pict picture ure below below and and answ answer er the the questi question ons s with with your your cla classm ssmat ates es..
1. 2. 3. 4.
What is she? Wha What is she doin oing? What is is he her du duty? ty? What What educ educat atio iona nall bac backg kgro roun und dd doe oes s she she need need for for the the job job? ?
Picture 2.1 Source: www.webimage.com Source: www.webimage.com
You will find find the following following words words in Task 3. In pairs, find find the meanings meanings of these words words in your dictionary and repeat after your teacher. teacher.
WORDS appointment (kb) agenda (kb) bill (kb) delay (kkt) dependable (ks) developed (ks) incoming (ks) file (kkt) meticulous (ks) satisfied (ks) outgoing (ks)
MEANINGS … … … … … … … … … … … …
Effective Communication | Unit 2
In this this section section,, you will listen to three short passages about three jobs. Listen to the short passages carefully and then answer the questions. You will listen to them twice. twice. When you have have finished, finished, listen again and check check your answer answers. s. The listen listening ing script script is in the appendi appendix. x.
Passag Passage e 1 is for for questio questions ns 1-3 1. What does Fitri do? 2. Wha What does she hav have to do? 3. Wher Where e did did she she grad gradua uate te from from? ? Passag Passage e 2 is for for questio questions ns 4-6 4. Is Bamb mba ang a writ riter? 5. What What does does he alw always ays do do in in h his is job? job? 6.
What What is his his edu educa cati tion onal al back backgr grou ound nd? ?
Passag Passage e 3 is for que questi stions ons 7-10 7-10 7. What is Tia’s job? 8. What is her duty? 9. What What is her her educ educat atio iona nall bac backg kgro roun und? d? 10. 10. What What typ type of of per perso son n is is she she? ?
Dhim Dhimas as are are goin going g to desc describ ribe e some some job jobs s to Ilha Ilham. m. List Listen en to to the the dialo dialogu gue e carefully. carefully. Find the job job descriptions descriptions and guess guess what jobs jobs are described. described. Then, compare your answers with your classmates’.
Here is an example for you. JOB DESCRIPTIONS A person who co cooks in in a restaurant or a hotel.
Work in pairs and write simple job description descriptions s of these jobs.
JOB pilot
JOB DESCRIPTIONS A person who flies the airplane.
dressmaker mechanic hair stylist beautician shop assistant receptionist touris tou ristt guide guide electrician
JOB A ch chef
I am a Webmaster.
Ask your your frien friend d what what he or she wants wants to be. be. Your Your frien friend d will will only only tell tell the job description. Put the information in the table and guess what job it is.
SURVEY GAME Example: Putri : Nita
What do you want to be, Nita?
:
I want to be be some meo one wh who plans an and deli elivers lesso ssons and evaluates tes lear ear achievements. Putr Putrii fill fills s her her tabl table e this this way: ay: Name Nita
Job descriptions
Job
to plan, deliver lessons, and evaluate learning achievements
teacher
Now, it is is your turn turn to do a survey. survey. Name
Job descriptions
Job
Study how to pronounce the words below.
The The Vowel Vowel Lett Letter er O The following following words words show how the vowel vowel letter letter O can be pronounced pronounced in several several ways. ways.
/ / j ob boss offer
// known going also
// g o od f oo d cook
// customer complain developed
// report order before
// company coming m o ne y
Effective Communication | Unit 2
Can you pronounc pronounce e these these words words? ? Check Check your diction dictionary ary to find find out how they they are pron pronoun ounced ced and try to prono pronounc unce e the them. m. Ca Can n you you find find the words words having different different pronunciations pronunciations from the examples above?
1.
pilot
6.
appointment
2.
journalist
7.
choose
3.
receptionist
8.
responsible
4.
accountant
9.
meticulous
5.
novelist
10 .
polite
Afte Afterr learni learning ng some some job job desc descrip ripti tion ons, s, you you will will talk talk about about the the educ educat atio ional nal backgro background. und. The The dialogue dialogue below below talks talks about about the educat educationa ionall backgroun background d required to work on a cruise ship (kapal pesiar).
Petrus Ilham Petrus
: : :
Have yo you decided about your fu future job, Ham? Yup! I’ve decided to work on a cruise ship. Wow… It means you have to get a hotel diploma.
Ilham Petrus Ilha Ilham m
: : :
Petrus Ilham
: :
Petrus
:
That’s right. But, you told me that you didn’t like cooking. Just Just want ant to let you know know,, worki orking ng on a crui cruise se ship ship isn’ isn’tt alw always ays abo about cook cookiing. ng. There are various jobs on board under the divisions of Housekeeping, Kitchen, and Food and Beverage. Do you need any training to work on a cruise ship? Of co course rse. I have to ta take at least a threeee-mo mon nth jo job trainin ning in in th the res respective division. Are th there an any other requirements?
Ilha Ilham m
:
I ha have to take take an Engli nglish sh cour course se beca becaus use e it’ it’s s very very esse essent ntia iall for for a cru cruiising sing crew crew member. This job really offers me a challenge I can’t resist! Source: C’NS Vol.1 No. 2
Questions 1. 2. 3. 4. 5.
Wha What has Ilham decid cided? What What job job is he inte intere rest sted ed in? Is wor workin king g on on a cru cruis ise e ship ship only only about about foo food d and and beve beverag rage? e? Does he he nee need d any any training? What What cou course rse doe does s he he nee need d to to tak take e?
I am a Webmaster.
Here is a dialogue between between an interviewer and an interviewee. interviewee. Study the dialogue and answer the questions. Then, check your answers with your classmates.
Interviewer Interviewee Inte Interv rvie iewe werr Interviewee Inte Interv rvie iewe werr Int Intervi erview ewee ee Interviewer
: : : : : : :
Good morning, Ms Regita Sofyan. Good morning, Mr Bi Bima Suseno. You are are appl apply ying ing for for the the posi positi tion on of a publ public ic rela relati tion ons s offi office cer, r, aren aren’t ’t you? ou? Yes, Sir. Could ould you tell tell me a litt little le abou aboutt you yourr educ educat atio iona nall back backg groun round? d? I hav have e a degr degree ee in Publi ublic c Rel Relat atio ion ns fro from m Gad Gadja jah h Mad Mada a Uni Unive vers rsit ity y. Can you tell me about your last job?
Interviewee Interviewer Interviewee Inte Interv rvie iewe werr
: : : :
Int Intervi erview ewee ee
:
I’m a re receptionist in in a developing co comp mpa any. Could yo you tell me what yo your du duties are? I re receive gu guests an and in in-coming ph phone ca calls. I wou would ld like like to know know wheth hether er you know know your our res respo pons nsib ibil iliities ties if you are are accepted here. As far far as I know know,, a PR off offiicer is res respo pons nsib ible le for for bui build ldin ing g a goo good relationship not only between the company and its employees, but also among employees employees and between the company and customers customers or colleagues.
Intervi rviewer Intervi rview ewe ee Interviewer Interviewee
: : : :
Inte Interv rvie iewe werr Int Intervi erview ewee ee Interviewer
: : :
Interviewee Interviewer Intervi rview ewe ee Inte Interv rviiew ewer er
: : : :
Interviewee
:
How would you descri cribe your our relationsh onshiip wi with your pr present comp compa any? Our re relatio tionship hip is is ve very good. od. We We co comm mmu unicate wel welll. So, I would like to know why you are leaving your job. I wa want to to ge get a mo morre ch challenging job which is is relevant to to my my ed educational background. I won wonde derr ifif you you coul could d tel telll me me som somet ethi hing ng abou aboutt wha whatt ki kind of pers perso on you you are. re. I’m I’m dil dilige igent and and soci sociab able le.. I’m I’m als also o a good ood comm commu unica nicato tor. r. What would yo you sa say about y yo our we weaknesses? Some people say I’m a perfectionist. What is your goal for the future? Wor Workin king for for a well-deve develo lope ped d comp compa any like this comp mpa any. OK, OK, Ms Ms Reg Regiita Sofy ofyan. an. Tha That’ t’s s all all for for the the int interv erview iew tod today ay.. I’I’ll call call you for for the the result results s later. later. Thank you for the interview.
Questions 1. 2. 3. 4. 5.
What What pos posit itio ion n doe does s the the inte interv rvie iewe wee e app apply ly for? for? What What is her her e edu duca cati tion onal al back backgr grou ound nd? ? What What is her her work ork expe experi rien ence ce? ? Why Why does does she she wan wantt to to lea leave ve her her p pre rese sent nt job? job? What What is her her resp respon onsib sibil ilit ity y if she she is is acce accept pted ed in in the compa company ny? ?
Effective Communication | Unit 2
Study Study the the express expression ions s below. below.
Asking Asking and Telling about Job Descriptions and Educational Educational Backgrounds 1. Job Description a. Asking about one’s job description Formal Could you tell me what your duties are? I would like to know whether you know about your responsibility. Can you tell me what your task is? I would like to know about what you have to do.
Informal What are your duties? What is your responsibility? What is your task? What do you have to do?
b. Telling about one’s job description
I receive guests and in-coming phone calls. A PR officer is responsible for building a good relationship. My dutie duties s are to offer offer the menu menu and and to take take orders orders.. My task is to repair the car’s engine. I have to make financial reports.
2. Educational Background a. Asking about one’s educational background Formal Could you tell me a little about your educational background? Can you tell me where you graduated from? I would like to know about your major. I would like to know where you study. b. Telling about one’s educational background.
I graduated from from a secretarial secretarial college. college.
I have a degree in technical technical engineering. engineering.
I majored in accounting. My major is medical wifery.
I study in a Hotel and Tourism school.
I am a Webmaster.
Informal What is your educational background? Where did you graduate from? What is your major? Where do you study?
Work in pairs and make a dialogue based on the following following model. Then, act it out.
Interviewer Greet the interviewee.
Interviewee Reply the greeting.
Interviewer Ask about the interviewee’s educational background.
Interviewee Tell the intervi interviewer ewer that you graduat graduated ed from from a vocati vocational onal school and now continue your study in college.
Interviewer Ask about about his or her job responsibility.
Interviewee Tell the interviewer about your job descript description. ion.
Interviewer Ask the interviewee why he/ she wants to quit the previous job.
Interviewee Tell the the interviewer interviewer that that you cannot cannot impro improve ve your your career. career.
Interviewer Ask the interviewee why he/ she is interested in applying for the position.
Interviewee Tell the the interviewer interviewer that that you need nee d a more chal challeng lenging ing job job and want to get more experience.
Interviewer Ask the interview interviewee ee about his or her her strengths strengths and and weaknesses.
Interviewee Tell the the interviewer interviewer that that you are hard-working, hard-working, but someti sometimes mes you you are careless.
Interviewer Tell the interviewee that he/she will will be contacted contacted for the results results of the interview interview..
Interviewee Thank the interviewer for the interview.
Effective Communication | Unit 2
Work Work in groups groups of four. four. Make Make a dialogu dialogue e in which which each each of you asks asks about a job job whic which h your your fri frien ends ds drea dream m abou aboutt and and its its supp suppor orti ting ng inf infor orma mati tion on (educational background and other requirements). Example: Student Student 1: What do you want want to do in the future? future? Student 2: I want to be a famous fashion designer like Ajie Notonegoro. Student 3: So, you have to take a major in fashion, don’t you? Student 2: Sure. What about you? Student 3: I prefer majoring in automotive engineering. Student 4: Do you want to be a mechanic? Student 3: Yes. A professional mechanic and racer. That’s my dream.
Picture 2.2 Source: www.FXstyle.com Source: www.FXstyle.com
What do you know about a webmaster? Get more knowledge about it from the text below. After you read the text, check your comprehension by answerin answering g the questio questions ns that that follow. follow. WEBMASTER: WEBMASTER: A CHALLENGING CHALLENGING JOB JOB Do you have any idea about webmaster ? In this era of modern communications technology, having a job as a webmaster can be a consideration. ‘A webmaster’ can literally be defined as an expert in the field of webbing. A webmaster is a person who not only creates, but also maintains a website. In maintaining a website, a webmaster needs to update all information as well as the profile of the company or the organisation which belongs to the site.
Picture 2.3 www.clinique-ordi.com
A webmaster webmaster has to to master master at least one of the four subdivi subdivisions, sions, namely web designing, graphic designing, web development, and web content editing. The expert in the firs firstt divi divisi sion on is cal calle led d a web web desi design gner er.. He or she she need needs s to desi design gn a w web ebsi site te and and be knowledgeabl knowledgeable, e, at least, least, about Hyper Text Markup Language Language (HTML) (HTML) coding. coding. In the graphic designing part, a graphic designer designs the lay-out and and creates an attractive image. However, However, a graphic designer designer may not always always be a web designer. designer. A web developer developer is an expert expert in the web web developme development. nt. He or she she creates creates the websi website’ te’s s programm programmes es and deals with with the input and and the process. process. He or she needs to to know a programming programming language language like ASP. ASP. A web content content editor editor is the the one whose job is to provide information about the site. An editor does not need to be technologically literate, but to have knowledge about sentence structure. Although the job can be divided into several parts, a webmaster might work individually or in a team, depending on the website’s scope.
I am a Webmaster.
To be a webmaste webmaster, r, you do not have to major in in computer science. science. If you you have a relevant educational background, it will be a plus for you. However, the main thing is that you are eager to learn. learn. You can provide yourself yourself with an internet internet connected connected computer, computer, take appropriate courses, and start practising by creating a personal homepage. After that, you can gain a lot of advantages from it. So, are you ready to be a webmaster? Prepare yourself now… Source : C’nS magazine, Vol.2 No.9
Vocabulary appropriate (ks)
: sesuai
attractive (ks)
: menarik
eager (ks)
: berkeinginan besar
relevant (ks)
: relevan relevan/se /sesua suaii
expert (kb)
: ahli
scope (kb)
: lingkup
Questions 1. What What does does parag paragra raph ph 1 tal talk k abo about ut? ? 2. What What is is the the lite literal ral defi defini niti tion on of of “a we webma bmast ster er”? ”? 3. What What is the the main main idea idea of para paragra graph ph 2? 4. Me Menti ntion on job jobs s rela related ted to to webbi webbing ng.. 5. Are you you intere intereste sted d in bein being g a webmas webmaster ter? ? Give Give your your reason reasons. s.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10 .
Find the synonym synonyms s of these these words words in the text above. above. Numb Number er 1 has been been don done e for for you you as as an examp example. le.
knowledge (paragraph 1, line 1) concern (paragraph 1, line 3) renew (paragraph 1, line 6) professional (paragraph 2, line 2) handle (paragraph 2, line 8) give (paragraph 2, line 9) advantage (paragraph 3, line 2) enthusiastic (paragraph 3, line 3) training (paragraph 3, line 4) get (paragraph 3, line 5)
= idea = = = = = = = = =
Effective Communication | Unit 2
Now, Now, you you will will read read another another interes interesting ting text. text. This This text text talks talks about about apprenticeship. Do you want to know more about it? APPRENTICESHIP
Apprentices Apprenticeship hip is a good activity for for students who want to get work work experience experience before they graduate from school. They will get the chance to work in a company although they have not g graduate raduated d yet. yet. The company will place them in in the division division which is related related to their educational background. For example, in a supermarket, students with a Hotel and Tourism background background are placed placed in the Fresh Fresh Section. Section. They deal with with the bakery and salad bar. bar. In a bank, students students from an an accounting accounting programme programme are placed placed in the administra administration tion department department.. They are assigned assigned to execute stock inventory, inventory, file and arrange arrange in-coming in-coming and out-going letters. Indeed, the students will not be placed in the high position, but it still gives many adva advanta ntage ges s to them. them. What do the students actually gain in being an apprentice? Of course, they will earn money, but the valuable experience is the most important important tthing. hing. In an an apprentic apprenticeship eship programme, programme, they they will improve improve their competency competency and learn learn to interact interact with with people people whom they meet in in the working environment. By having more knowledge and network with a company, company, they will get a clearer future future after after graduating graduating from school. school. To be an apprentice, the students have to get an accompanying Picture Picture 2.4 letter letter from the headmaste headmasterr at school. school. This letter letter will inform inform the www.webimage.com company company tha thatt they they are studen students ts who are willin willing g to to have have a tempora temporary ry job there. there. The company’s company’s personnel personnel department department will will inform inform about the requireme requirements. nts. Some Some company may give a test, but the others may not. Being an apprentice apprentice is very beneficial. It gives not only money, but also invaluable experience. experience. So, So, never never be hesitant hesitant to ttake ake a chance for apprentice apprenticeship. ship. Source: Source: C’nS Vol.1 Vol.1 No.7
Vocabulary apprentice (kb) apprenticeship (kb) accompanyin accompanying g letter (kb) invaluable (ks)
: karyawa karyawan n magang : pelatihan kerja/ magang : surat surat eng engan anta tarr : sang sangat at berha berharg rga a
Now, Now, che check ck thes these e stat stateme ement nts s wheth whether er the they y are are TRUE TRUE (T) or FALSE FALSE (F). (F). Give Give the the evi eviden dence ce for the the fals false e stat stateme ement nts s and and compa compare re your your answ answers ers with your classmates’. STATEMENTS
1. To be an apprentice, you should be a graduate. 2. The company will place the apprentice in the division related to the educational background. 3. You get both money and experience from apprenticesh apprenticeship. ip.
I am a Webmaster.
T/ F
EVIDENCE
F
Paragraph 1, lines 2 & 3
STATEMENTS
T/ F
EVIDENCE
4. Students Students do not need an accompanying accompanying letter letter for apprenticeship. 5. Companies always give a test for the apprentice.
Check your reading comprehension again by answering questions. Then, compare your answers with your classmates’.
these
1.
What What does oes app appre rent ntic ices eshi hip pm mea ean? n?
2.
In a supe supermar rmarket, ket, whe where re are are the the studen students ts with with Ho Hotel tel and and Touri Tourism sm backgro background und plac placed? ed?
3.
If you are are a stud studen entt of of an an acco accoun unti ting ng prog progra ramm mme e and and you you wa want nt to be an appr appren enti tice ce in a bank, what are your possible tasks?
4.
What What do do the the studen students ts gain gain from from bein being g an an appr appren enti tice ce? ?
5.
Expl Explain ain how to take take a chan chance ce for appr appren enti tice cesh ship ip..
Study the explanation below.
Adjective Clauses An adjective clause is a part of a sentence telling us what kind of person or thing the speaker means. Adjective clauses are generally introduced or preceded by a relative pronoun such as: who (for people as subjects), whom (for people as objects), which (for things things as subjects or objects), objects), whose (to indicate possession), and that (for people or things as subjects or objects). Here are examples examples taken from the previous previous reading texts. 1. He/she is a webmaste webmaster. r. He/she not only creates, but also maintains a website. A webmaster is a person who person who not only creates, but also maintains a website. 2. They will will improve improve their competen competency cy and learn learn to interact interact with people. people. They meet people in the working environment. They will will improve their competency competency and learn to interact interact with with people whom people whom they meet they meet in the working environment. 3. He/she is is a web content content editor. editor. His/her job is to provide information about the site. A web content editor is the one whose one whose job job is is to provide information about the site.
Effective Communication | Unit 2
Combine Combine these sentences sentences using using the relative relative pronouns. Number Number 1 has been been done done for you. you.
1.
The The ma man n is is our our sale sales s mana manage ger. r. He like likes s tto o wea wearr a blu blue e shi shirt rt.. The The ma man n who likes to wear a blue shirt is our sales manager.
2.
Fitr Fitrii is is the the new new sec secre retar tary y here here.. She She has a hig high h typ typin ing g spe speed ed..
3.
Lisa Lisa wor works ks as as a sec secret retary ary.. She She gradu graduat ated ed fro from m a sec secre reta tari rial al col colle lege ge..
4.
The stud studen ents ts are are appr appren enti tice ces s here here.. We talke talked d to to them them yest yesterd erday ay..
5.
Mr Andi Andi is our our coll collea eagu gue. e. He has has an adve advert rtis isin ing g comp compan any y.
6.
Nand Na nda a is the the candi candida date te of of our our new new acc accou ounta ntant nt.. We will will see see her her tomo tomorro rrow. w.
7.
Putu Putu is a me mech chan anic ic.. His His job job is is tto o repa repair ir the the car car engi engine nes. s.
8.
The The wai waite terr is is ver very y frie friend ndly ly.. He He ser serve ves s us us wel well. l.
9.
Dela De la get gets s a new new job job.. The The job job is rele releva vant nt to to her her educ educat atio ional nal backg backgro roun und. d.
10.
The new company company recrui recruits ts some some app applic licant ants. s. It It produ produces ces and trades trades machine machines. s.
Study this job advertisement advertisement and answer the questions questions that follow. follow.
URGENTLY NEEDED A developing restaurant invites applicants for the following positions: 1. Chef 2. Prep-cook 3. Wai Waiter/ ter/w waitr aitres ess s Qualifications: a. Ha Hard rdw worki orking ng (1, (1, 2, 2, 3) 3) b. Having Having pleasan pleasantt person personali ality ty (1, (1, 2 2,, 3) 3) c. Good looking (3 (3) d. Co Coop oper erat ativ ive e (1, (1, 2) e. Having Having at least least 2 year’s year’s experience experience in a similar similar capacity capacity (1, 2,3) 2,3) f. Ha Havi ving ng good good com comman mand d of spo spoke ken n Engl Englis ish h (1, (1, 3) Send your applications and CV to: The Personnel Manager P.O. Box 6884 Batam
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Questions 1. 2. 3. 4.
What What pos posit itio ions ns is the rest restaur auran antt loo looki king ng for? for? What What are are the the req requi uire reme ment nts s for for each each pos posit itio ion? n? Which Which requ requir ireme ement nts s do all all app appli lica cants nts have have to fulfil fulfill? l? Whi Which posi positi tion on need needs s tthe he har harde dest st requ requir irem emen ent? t?
5.
Deci De cide de the the educa educati tion onal al backg backgrou round nd req requi uire red d by each each of the the pos posit itio ions ns..
Now, think about a job you are interested in and brainstorm on qualifications for the job. Then, make your own advertisement.
Do you you know know a curric curriculum ulum vitae vitae (CV) (CV)? ? Peopl People e usuall usually y enclose enclose a CV to apply apply for a job. Here is an example of a CV.
Bambang Gunawan +62 899 0909 0111
[email protected] EDUCATION: 2004-2007 20 0 6 20 0 5 2001-2004 2001-2004
Hotel and Tourism Academy “Mandiri” English for Tourism training Hotel training Vocational School “Pariwisata” “Happy English” English Course
OCCUPATION: 2006-present 2005-2006 2004-2005
Waiter in Cozy Restaurant Kitchen partner in Ambarrukmo Restaurant Waiter in Luxurious Restaurant
COMPETENCIES: Good command of spoken and written English (TOEIC score of 650) INTERESTS: Sports
Questions 1. 2. 3. 4. 5.
What What is the the wri write ter’ r’s s high highes estt educ educat atio ion? n? Wha What is is his pre pres sent ent jo job? What What kind kind of of tra train ining ing has he taken taken? ? What What is his his pers person onal al inte intere rest st? ? What What doe does s a cur curri ricul culum um vita vitae e func functi tion? on?
Effective Communication | Unit 2
Write a CV of your own. Then, in pairs, exchange your CV. Give feedback to each other to revise your CV.
Study Study this appli applicati cation on letter. letter. Then, Then, write write an applica application tion lett letter er based based on the adverti advertisem sement ent you you made in Task Task 22.
date
Personnel Manager P. O. Box 45721 Medan, North Sumatra
Dear Sir/Madam
April April 21, 2008 2008
inside address
salutation
opening paragraph I am applying for the position of a waiter, waiter, advertised in Suara Rakyat on April 17, 2008. My name is Bambang Gunawan and I am 22 years old. I have an Associate’s Degree from a Hotel and Tourism Academy. body of letter I have worked for some restaurants as a waiter or a kitchen partner in the kitchen department. department. I have have more than three years of work experience. experience. I joined joined ttraining raining and apprenticeshi apprenticeship p while I was in the vocational vocational school school and academy. academy. My good English English proficiency will also be an advantage as a waiter. I believe that my educational background and experience meet your requirements. I would like to add that I have a pleasant personality. I am friendly, hardworking, and eager to learn. I am able able to work independently independently as well as in a team. closing paragraph I enclose my CV, a recent photo, and copies of some documents. I look forward to hearing from you. Sincerely yours, closing Bambang Gunawan Jalan Pinang No. 2 Bangka 32541
sender’s address
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Let’s play this game.
START
Job Description
Educational Background
YOU ARE SO LUCKY!
Secretary
Pilot
GO FORWARD 2 SPACES
FINISH
Let’s speak English
Who cuts and shapes one’s hair in a salon?
Play this game game in groups of four. four. Put your marker on START. Close your eyes and touch a number with your pencil. Then, move your marker.
1
3
5
2
4
1
2
3
4
4
2
3
4
1
2
5
1
3
2
1
Educational Background Chef
Job Des Descri cripti ption on Educational Background Electrician
3
4
5
5
4
5
3
2
2
1
4
5
1
1
1
3
3
2
4
4
5
1
2
3
4
1
3
4
5
2
Webmaster
When When you you land land on on a spac space, e, read read the the information aloud. If you answer correctly, move one extra space. If you cannot answer correctly, go back one space.
Who Who repa repair irs s car car engin eng ines es in an an auto repair shop?
Job Description
A player who does not use English must go back three spaces.
Tourist guide The winn winner er is the the first first perso person n who comes comes to the the FINIS FINISH H are area. a.
Job Description
SORRY, BAD BA D LUCK LUCK
Educational Background
GO BACK 3 SPACES Waiter
An accountant
Modified from “Talk a Lot”, Keith S. Folse, 1993.
Effective Communication | Unit 2
Let’s do a role-play.
Your friends will have an interview based on the position applied in Task 25. Suppose that you are the interviewe interviewer. r. Ask your friend friend for the following following information: information:
educational background job description (latest and applied job) personal information others
After you finish interviewing, interviewing, take turns.
Describe these pictures by using adjective clauses.
Picture 2.5 A Chef www.sinarharapan.co.id
Picture 2.6 A webmaster www.clinique-ordi.com
Picture 2. 2.8 A Waitress www.webimage.com
Picture 2. 2.7 A Receptionist www.webimage.com
Picture 2. 2.9 A Mechanic www.webimage.com
Look for three job vacancies vacancies advertised advertised in the newspaper newspaper which which offer different positions. Then, write your CV and application letter for one of the three positions.
I am a Webmaster.
How much much improve improvemen mentt have have you made made after after learning learning Engli English sh in this this unit? unit? Write Write down down your reflection reflection in the space space below. Put a tick ( ) in the the right right colu column mn below below to indi indicat cate e how much much you have learnt.
Aspects
Very much
Much
Little
Asking about one’s job description Telling about one’s job description Asking about one’s educational background Telling about one’s educational educational background background Reading Reading and writing writing a job advertisement advertisement Reading Reading and writing writing an application application letter Reading and writing one’s curriculum vitae Vocabulary
In this unit you have learnt how to ask and tell about one’s job description and educational background, background, and adjective clause. Key Points 1. Asking and Telling about Job Description and Educational Background a. Asking about one’s job description FORM AL Could you tell me what your duties are? I would like to know whether you know about your responsibility. Can you tell me what your task is? I would like to know about what you have to do.
INFORM AL What are your duties? What is your responsibility? What is your task? What do you have to do?
b. Telling about one’s job description
I receive guests and in-coming phone calls. A PR officer is responsible for building a good relationship. My duties duties are to offer the menu and to take orders. orders. My task is to repair the car engines. I have to make financial reports.
Effective Communication | Unit 2
c. Asking about one’s one’s educational background background FORM AL Could you tell me a little about your educational background? Can you tell me where you graduated from? I would like to know about your major. I would like to know where you study.
INFORMAL What is your educational background? Where did you graduate from? What is your major? Where do you study?
d. Telling about about one’s educational educational background background
I graduated from a secretarial college.
I have a degree in technical engineering.
I majored in accounti accounting. ng.
My major is mechanical engineering.
I study in a Hotel and Tourism school.
2. Adjective clauses An adjective clause is a part of a sentence telling us what kind of person or thing the speaker means. Adjective clauses are generally introduced or preceded by a relative pronoun such as:
who (for people people as subject subjects) s) whom (for people people as objects) objects)
whose (to indicate indicate possession) possession)
which which (for things things as subjec subjects ts or object objects) s) that (for people and things things as subjects or objec objects). ts).
accompanyin accompanying g letter letter (kb) appointment (kb)
: surat pengantar : janji
appropriate (ks)
: sesuai
attractive (ks)
: menarik
bill (kb)
: tagihan
cruise ship (kb)
: kapal pesiar
delay (kkt)
: menunda
dependable (ks)
: dapat diandalkan
developed (ks)
: maju
file (kkt)
: mendokumentasikan
hesitant (ks)
: ragu
invaluable (ks)
: sangat berharga
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UNIT 3
COULD I TAKE YOUR MESSAGE, PLEASE? Do you have have any idea about handling handling a phone phone call in the right way? way? Having knowledg knowledge e of making and receiving a phone call as well as handling telephone messages will surely be beneficial for you. Learn how to do those very well in this unit.
In small groups , answer answer the follow following ing questi questions. ons.
1. 2. 3. 4. 5.
Have you Have you eve everr made made a phone phone call call? ? What do you you say say firs first? t? Have Have you ever ever receiv received ed a call? call? What do you you ask ask the caller? caller? What do you you say if the the caller caller wan wants ts to to speak speak to your father father but he is not at at home? Picture 3.1 Source: www.clipart.com Source: www.clipart.com 6. What do you you say when you you want the caller caller to leave leave a message? message?
You will hear the following following words in Task 3. Listen to your teacher and repeat after him/her him/her with a good pronuncia pronunciation. tion. Then, Then, find find their their meanings meanings in your dictionary. W OR DS
call (kkt) cold (ks) engaged (ks)
M EAN I N GS ...
…
…
…
later (ks) message (kb)
…
…
Effective Communication | Unit 3
Liste Listen n to conv convers ersat atio ions ns and and whil while e you you are are li liste steni ning ng,, compl complete ete the conve conversa rsati tion on based based on the infor informat matio ion n you you hea hear. r. Then, Then, act act them them out with with a classma cla ssmate. te. The listeni listening ng script script is in the appendi appendix. x.
A. Secret Secretary: ary: Techno Techno C Comp. omp. Good Good Mornin Morning. g. Can I help help you? you? Call Ca ller er : Good Good morni morning ng.. (1)__ (1)_____ _____ _____ _____ _____ ___ Hel Helena ena Has Hasan an,, pleas please? e? Secretary: (2)_______________, please. I’ll get her. Caller : OK OK. T Th hank yo you. B. Secretary: Secretary: Good morning. morning. National National Bank. (3)__________ (3)_________________? _______? Call Ca ller er : Good Good morni morning ng.. (4)__ (4)_____ _____ _____ _____ _____ ______ ___ Mr Mr Me Mels lson on Sant Santos oso, o, plea please? se? Secretary: I’m sorry, Ma’am. He has been away for a few days. (5)____________________? Call Ca ller er : Pleas Please e tell tell him him to cont contact act me as as soon soon as as poss possib ible le.. Secretary: (6)_________________? Call Ca ller er : Niken Niken Adity Aditya a of of the the Ancie Ancient nt and Mo Mode dern rn Art Art Gal Galle lery. ry. Secretary: (7)____________________? Calle allerr : Sure Sure.. +62+62-2 274-6 74-654 54-2 -221 21.. C. Secretary: Secretary: Good Good afternoon. afternoon. Marketing Marketing Department Department of Nusa Indah Indah Corporation Corporation.. (8)_______________? Call Ca ller er : Good Good after afternoo noon. n. I’d I’d like like to spea speak k to Mr Fahru Fahrurr Ass Assega egaf. f. Secretary: I’m sorry. (9)_________________. Do you want to hold on, or call again later? Calle allerr : (10 (10)_ )___ ____ ___ _____ ______ ____ ____ ____ __..
Study Study the express expressions ions below. below.
Do you still remember: how the secretary greets the caller? what the caller says to inform his/her purpose? what the secretary secretary says says to inform that the one the the caller wants wants to speak to is not in? Here are words and expressions usually used in formal telephoning. To make a call Greetings (Good morning/afternoon/evening). May I speak to …, please? I’m …(your name) from …(your company’s name) I’m calling about …(your purpose) Could you put me through to Mr/Mrs…? Could I leave a message? Could you take my message for Mr/Mrs…?
Could I Take Your Message, Please?
To receive a call Greetings (Good morning/afternoon/evening)+ name of your company. Can I help you? May I help you? Who’s calling, please? Who’s speaking, please? May I have your name, please? Could I have your number? Hold on, please. Just a moment, please. I’m sorry. The line is engaged. Sorry, Sir/Ma’am. The line is busy. I’ll put you through to Mr/Mrs… Do you you want want to ho hold ld on, or call again later? Can I take your message? Could you speak up, please? It’s a terrible connection.
Complete the missing words in the transcript below based on the information information you hear. The listening listening script is in the appendix. appendix. Dona is a (1) ______ in our company. One day, the telephone rang and she answered it. “May I (2) _____ to Mr Aji Danuarta, please?” a caller said. “Who is (3) _________, please?” Dona asked. “Mr Alan Bagio,” Bagio,” the caller caller said. Dona put her her hand over the mouthpiece mouthpiece and spoke spoke to Mr Danuarta. “It’s Mr Alan Bagio, Sir,” she said. “He “He wants to speak to you.” “What… again!” again!” Mr Danuarta Danuarta exclaimed. exclaimed.
Picture 3.2 Source: www.photosearch.com Source: www.photosearch.com
“He wants to (4) ______ us those (5) ______, doesn’t he?” “Yes, Sir,” Dona said. “He (6) _____ yesterday and he rang up (7) _____ last week,” added Dona. “We don’t (8) _____ new typewriters. I told him that yesterday,” Mr Dan Danuar uarta ta said. “What shall I (9) ____, Sir?” Dona asked. “Say that (10) (10) ______,” ______,” Mr Danuarta Danuarta said. Dona spoke into the receiver. receiver. “Mr Bagio,” Bagio,” she she said, said, “I’m afraid afraid you you can’t speak speak to Mr Danuarta Danuarta now. now. Mr Danuarta Danuarta says that that he’s very busy and doesn’t want to be bothered.”
Picture 3.3 Source: www.photosearch.com Source: www.photosearch.com
Adapted from: Alexander, 1987
Vocabulary mouthpiece (kb) : bagian telepon telepon yang diletakkan diletakkan di dekat mulut mulut receiver
(kb): (kb): bagian telepon yang diletakkan di dekat telinga
typewriter (kb): (kb): mesin ketik
Effective Communication | Unit 3
Listen to the text again and then answer answer the questions orally. orally. Number one has been done as an example. 1. 2. 3. 4. 5. 6.
Listen to the text again. again. Then, study study and and answer answer the question questions s in complete complete answers. answers. Number one one has been done as an example. example. 1. 2. 3. 4. 5.
Secre ecreta tary ry Caller Secretary Caller Secretary Caller Secret retary Caller Secretary Caller Secretary Caller Secretary Caller Secret retary Caller Secret retary Caller Secretary Caller Secretary
Did Don Dona a make make a call call? ? (No, (No, she she didn’ didn’t. t. She She recei received ved a call.) call.) Was Was itit Mr Mr Bagi agio who ma made de the cal call? Did Did Mr Mr Bagi Bagio o wan wantt to to spe speak ak to Do Dona na? ? Was Was Mr Mr Danua anuart rta a in in h his is offi office ce? ? Did Did Mr Mr Da Danu nuar arta ta wa want nt to buy any new type typewr writ iter ers? s? Did Did Mr Mr Da Danu nuar arta ta wa want nt to spea speak k to to Mr Mr Bagi Bagio? o?
Who Who wan wante ted d to to spe speak ak to Mr Danua anuart rta? a? (Mr Alan Bagio Bagio wanted wanted to to speak speak to Mr Danuarta.) Danuarta.) What What did did Don Dona a say say tto o know know the the call caller er’s ’s ide identi ntity ty? ? What What did did M Mrr Bagi Bagio o wan wantt to to sell sell to M Mrr Da Danu nuar arta ta? ? Wha What di did Do Dona say say to Mr Bagio? io? What What wou would ld you you do if you you wer were e Mr Mr Ala Alan n Bagi Bagio? o?
In pairs, pairs, study study the follo following wing dialogu dialogue e and answe answerr the quest questions ions.. Then, Then, act act it out with your partner. : Good Good mo morn rnin ing g. Gama Gama Co Corp rpor orat atiion. on. Can I hel help you you? ? : Good morning. May I speak to Mr Fahrur Assegaf, please? : Wh ho o’s speaking, please? : This is Apryan Siregar of Horasindo Oil Company. : I beg your pardon, Sir. Could you spell your first name, please? : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN. : Th Thank yo you, Mr Mr Apryan ryan Siregar. Ju Just a mo mome men nt, pl pleas ease. : All right. : I’m sorry, Sir. Picture 3.4 Source: www.photosearch.com Source: www.photosearch.com Mr Assegaf Assegaf is in a meeting with with the Board now. : That’s OK! He is the Headboard. Can I leave a message? : W ith pleasure, Sir. : Please tell him to call me back at 1 p.m. today. : Ri Right, Si Sir. Could I have yo your phone numb mbe er, pl please? : Sure. +62-817-410-4496. Have yo you got that? : Ye Yes, Si Sir. +6 +62-817 817-41 -410-44 -4496. Any Anytthing hing else, Si Sir? : Is Mr Rahmat, his assistant, in? : I’I’m so sorry rry, Si Sir. He is at atten tending a se semin minar in in Oga Ogan n Ho Hottel. Could I take your message, Sir? : Emm…please tell him that I’ll come Vocabulary: to see him at 9 tomorrow morning. board (kb) : Dewan Direksi headboard (kb) : Pimpinan Dewan Direksi : Ri Right, Si Sir. I’I’ll gi give yo your me message. attend (kkt) : menghadiri : OK. Thank you for your help. Goodbye. : You’re welcome, Sir. Goodbye bye.
Could I Take Your Message, Please?
Answer the following following questions. questions. Number one has been done as an example. 1. 2. 3. 4.
Who is the the caller caller? ? (The calle callerr is Mr Apryan Apryan Siregar Siregar..) Whom Whom does does he want want to to speak speak to? What does does the secreta secretary ry say to to know who who is calling? calling? What does does she say say to clarify clarify the the caller’s caller’s name? name?
5. How does does the call caller er spell spell his name? name? 6. What does does he say when he he wants to leave a message? message? 7. What does does the the caller caller want want Mr Assegaf Assegaf to do? 8. What is his his message message to to Mr Rahmat Rahmat? ? 9. What does does the secret secretary ary say to know know the calle caller’s r’s phone phone number number? ? 10.What does she say to end the conversation?
A)
Complete Complete the notes based on the dialogue dialogue in Task 8.
Telephone Message From : ___________________ Day/Date: Monday/21- 4 - 2008 To : ___________________ Time : 9.30 a.m. Message: __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Taken by ___________
B)
Telephone Message From : ___________________ Day/Date: Monday/21- 4 - 2008 To : ___________________ Time : 9.30 a.m. Message: __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Taken by ___________
Effective Communication | Unit 3
Rearrange Rearrange the sentences below to make a good conversation. conversation. Then, act it out with your partner. A
B
1. W ho’s calling, please?
a. Yes, please.
2. Hold on, please. I’ll see if he’s in his room.
b. Fajar Harun of Nusantara Company.
3. I’m sorry, Sir. Mr Mr Febryan is in a
c. Well, it’s alright. Could you tell him that I
meeting with the Vice Director. I’m afraid, I can’t put you through.
want him to contact me as soon as possible?
4. Right, Sir. I’ll give your message to him.
d. Good Good Mor Morni ning. ng. Cou Could ld you you put put me through through to Mr Ari Febryan? Febryan?
5. Good morning. Cendana Company. Can I help you?
e. Thank you for helping. Goodbye.
6. With pleasure, Sir. May I have your number, please?
f. Sure Sure.. +62 +62 – 031 031 – 345 345 – 678. 678. Do Don’ n’tt for forge gett to tell him.
PRONUNCIATION PRONUNCIA TION NOTE Phone and fax numbers English speakers normally group the number in three not in two as is common elsewhere. - e.g. e.g. 914 914 306 306 – spel spelt: t: nine-one-four, three-oh-six not nine-one, four-three, oh six 6669 666 9 449 4496 6 – spelt spelt:: double six-six-nine, double four-nine- six six not triple six-nine, four-four-nine-six In spelling names, commonly English speakers use the international telephone or aviation alphabets. e.g. You spell Apriyan: Alfa-Papa-Romeo-Yankee-Alfa-November
International Telephone and Aviation Alphabets A B C D E F
Alfa Bravo Charlie Delta Echo Foxtrot
G H I J K L
Golf Hotel India Juliet Kilo Lima
M N O P Q R
Mike November Oscar Papa Quebec Romeo
S Sierra T Tango U Uniform V Victor W Whiskey X X-Ray
Y Yankee Z Zulu
Source: Mascull, 2002:110
Could I Take Your Message, Please?
Let’s play a spelling game. game. Take turns with your partners partners to raise some words to be guessed.
Example: You ask your friend to guess your word. You : Guess this word ‘Lima – Oscar – Victor – Echo’. Your friend : That’s LOVE! Now, spell this word ‘EIGHT’. You : It’s easy! It will be ‘Echo-India-Golf-Hotel-Tango’. Your friend : Great!
Picture 3.5
Now, play it with your classmates.
Source: www.FXstyle.com
Work in pairs. pairs. Take turns to ask and answer answer with your your classmate. classmate. Use the following model.
Student A
Greet student B. State your company. Ask whether you can help him/her.
Student B
Greet Greet Stud Student ent A. A. State State tha thatt you want to to speak to his/her boss.
Tell him/her that your boss is not in. Ask Student A whether you can leave a message. Say that you agree to take a message. Tell that you want his/her boss to call you later. Ask his/her name and his/her phone number. Tell your name and phone number.
Effective Communication | Unit 3
Make calls calls using using the information information provided. provided. Take Take turns turns with your partner to play Person A or B. Play one of the the situations situations in front front of the class. class.
Please, tell the director, he is expected at Cendrawasi Cend rawasih h Hotel
Could I take your message, please?
Picture 3.6 Source: www.123rf.com Source: www.123rf.com
Picture 3.7 Source: www.webimage.com Source: www.webimage.com
1. A: Call Call Gama Gama Techno. Techno. You You ne need ed to spea speak k to Mr Naruto Naruto Razi Razimoto moto.. If he is is not there there,, leave leave a message. Use your own name and number. B: You work for Gama Techno. Mr Razimoto’s line is engaged at the moment. Ask the caller caller to hold on or call again later. later. Offer the caller caller to leave a message. message. Take the caller’s caller’s name and phone number. 2. A: Ca Callll Ancient Ancient Gallery. Gallery. You You need to to speak to to the Marketing Marketing Manager. Manager. If If she/he she/he is not there, leave a message that your company wants the price list and the latest catalogue of Ancient Ancient Gallery. Gallery. B: You work work for the Ancient Gallery. Ask the caller to to wait. You need to check if your your Manager Manager is availabl available. e. Then, you find out out that he has just gone gone out of the office. office. Offer the the caller caller to leave a message. message. Tell the caller caller that you will will give his/her his/her message. message.
Now, based on your friends’ friends’ dialogue, write down down the messages on the notes below.
Telephone Message From : _______ Day/Date : ______ To : __ _ __ _ _ T im e : __ _ ___ Message: ___________________________________________________ ___________________________________________________ ___________________________________________________ Taken by
Could I Take Your Message, Please?
Telephone Message
From : _______ Day/Date : ______ To : _ __ _ __ _ T im e : _ _ _ _ __ Message: ___________________________________________________ ___________________________________________________ ___________________________________________________ Taken by
Listen Listen to your your teach teacher er pronounc pronouncing ing the the word words s below below and and repeat repeat afte after r him/her. him/her. Then, find the meanings meanings of the words in your dictionary.
WORDS
MEANINGS
conduct [] (kkt ) contact (kkt ) errand (kb ) leisure (kb ) respond (kkt ) response (kb )
… … … … … …
Read the article and answer the questions.
How to Keep Phone Calls Short Telephon Telephoning ing is is one of of the methods methods by whic which h people people are are most most likely to speak. Unfortunately, we do not always have much time to spend on the phone. However, However, what what can we do to face “a long-winded long-winded talker” talker” – a person who makes us impossible to say goodbye? Here Here is some advi advice ce we may try to over overcome come such such a prob problem. lem. First, we should never ask questions like “What’s new?” They give the impression that we have time to chat. After “Hello,” we ought to get right to the significant part of the call. We should offer brief responses without prodding for further information. Picture 3.8 Source: www.photosearch.com Source: www.photosearch.com
Effective Communication | Unit 3
Then, we should time our call intelligently. It is important to set a time limit. Start with, “Hi, I’ve only got a few minutes, but I wanted to talk to you about…” or “Sorry, I’d love to talk more, but I only have a couple of minutes before before I have to run errands.” Further, Further, as soon as we finish conducting conducting business, business, interrupt interrupt when when the caller pauses pauses – or in mid-sentence mid-sentence if necessary necessary – and indicate indicate we have another another call coming coming in which which we need to take. Then, offer a pleasantry saying, “Thanks for sharing the information with me”; “I appreciate your letting me know”; “It has been great talking with you”. Otherwise, we might offer another means of communication for a futu future re cont contact act,, such such as as “If “If there’ there’s s somethi something ng else else you you need, need, please call my secretary/fax me a note/send me an email.” The caller will feel he is well-informed about our preferred communication method, leaving us to respond at our leisure. Finally, end the conversation. However, it is going to be a wise alternative to use an answering machine or a voicemail box to screen the calls rather than avoid the phone completely. Picture 3.9 Source: www.webimage.com
Source: http://www.ehow.com/how_to_end_busines http://www.ehow.com/how_to_end_business-telephone-conversa s-telephone-conversation-longwinded-tal tion-longwinded-talker.html ker.html
Answer the following following questions. questions. One has been done as an example. 1.
Based on the article, article, what is the first thing we we do to keep the conversa conversation tion short short on the phone? First, we should never ask questions like “What’s “What’s new?” 2. Why should should we never never ask ask ques questio tions ns like like “What’s “What’s new new?” ?” 3. What What is is the the bett better er thi thing ng to do aft after er sayi saying ng “Hel “Hello lo”? ”? 4. Why do we have have to to set set a time time limit limit? ? 5. Mentio Mention n some expr expressi essions ons in in the artic article le that that indic indicate ate a time time limit. limit. 6. When When may we inte interru rrupt pt the call caller ers’ s’ talk? talk? 7. What What does does the the write writerr mean mean by by “a “a long-w long-wind inded ed talk talker”? er”? 8. What What might might we say say to offe offerr the the futur future e contac contactt to the call caller? er? 9. What What is meant meant by “wel “well-i l-info nforme rmed” d”? ? 10. 10. What What adv advic ice e do you you find find in in the the arti articl cle? e?
Read the article article again again and study these these expressions. expressions. Give Give a check ( ) on the expression you can say to keep phone calls short.
1. 2. 3. 4. 5.
____ ______ __ Hi. Hi. Ho How’ w’s s life life? ? ______ Sorry, Sorry, I have have to b be e off now. now. There There is another another call waiting. waiting. ____ ______ __ It’s It’s OK! OK! I’m I’m free free righ rightt now. now. ______ ___ ___ I’ve got to go n now. ow. See you. you. ______ I’m sorry to call you at the the rush hour, hour, but I have just just one question question..
6. 7. 8. 9. 10.
______ I’d like to ttalk ______ alk to you longer longer,, but but I’m I’m presse pressed d for for time. time. ______ ___ ___ So, wha whatt else else can can I do for you? you? ______ ___ ___ I only only have have three three minutes minutes before before the the train train leaves leaves.. ______ ___ ___ I’m glad glad you you call. call. I need need a friend friend to to talk to. ______ Thanks Thanks for the information information,, but I have to leave right right now.
Could I Take Your Message, Please?
Work in in pairs. Take turns turns to ask and and answer answer the following following questions questions with your partner. partner. Write down your your partners’ partners’ answer answer on your your note. note. Then, Then, compare compare your partner partners’ s’ answers answers with yours. yours. Have Have you you ever ever been called called by a long-winded talker? What are they talking about?
Yes, I have. I was sick of it. Then, I made the call shorter. I said “Sorry, I have to take another call coming. See you! “
Picture 3.10 Source: www.webimage.com Source: www.webimage.com
Questions 1. 2. 3. 4. 5.
Have Have you you ever ever bee been n called called by by a long-wi long-winded nded talker? talker? What do you you usually do to keep the the conversation conversation short short on the phone? phone? Which advice advice in the article article have you ever ever practised practised in your calls? calls? Which Which advic advice e do you you think think works works best best for you? you? What else else can you you do to keep phone phone calls calls short?
In pairs, rearrange the jumbled sentences in paragraph 1 into a good paragraph.
DID YOU KNOW TIPS ON MAKING CALLS?
When you start to make a call, you should introduce yourself right away. Have a good idea of what you are going to talk about and make notes if necessary. Right after that, you’d better identify yourself and your affiliation, before asking for the person to whom you would like to speak. Then, you should say a greeting. First of all, you you ought to prepare for the phone call before you you make it. Further, you should exercise patience on the phone and let other people finish their sentence. Speak clearly so you are not misunderstood. Never eat, drink, or chew gum while on the phone pho ne doing doing busine business. ss. You You shou should ld make sure sure that that your your first first c cont ontact act with with your your pot potent ential ial client client and/or and /or custo customer mer is don done e well. well. Finally, Finally, in a business business call, call, you always always have to stop whatever whatever else else you are doing, doing, be upbeat, and speak clearly into the receiver. Source:http://www.pasadenaisd.org/rayburn/Cl Source:http://www.pasad enaisd.org/rayburn/Clubs/BPA/contes ubs/BPA/contest/Telephone%20Manne t/Telephone%20Manners.htm rs.htm
Effective Communication | Unit 3
Work in pairs. Take turns turns to ask ask and answer the following following questions questions with with your partner without reading the article again. Write down the answers on your note. Then, check whether whether they are correct correct or not.
1. What What should should you do before before makin making g a phone phone call call? ? 2. What What should should you you do when when you you start start to to make a call? call? 3. What should should you you better better do before before asking asking for the person to to whom you you would would like to speak? 4. What should should you never do while while on the phone doing business? business? 5. What What should should you you always always do do while while speak speaking ing into into the rece receive iver? r?
Study Study the express expressions ions below. below.
Should and Should and ought to have to have the same meaning: they express advisability.
e.g. a) You should say should say a greeting. You ough oughtt to say to say a greeting. b) You should speak should speak clearly into the receiver. You ought to speak to speak clearly into the receiver
Ought to is to is often pronounced “otta “otta”” in informal speaking
e.g. You have a test tomorrow, you ought to (“otta (“otta ”) ”) study tonight.
better is close to In meaning, had better is should/ought to but had better is better is usually stronger or even implies a warning or a threat. It has a present or future meaning. It is more common in speaking than writing.
e.g. You had better identify better identify yourself and your affiliation, before asking for the person to whom you would like to speak.
Here are some some examples of expressio expressions ns used in asking asking for and giving giving advice. Asking for advice e.g. Your mobile phone needs a new LCD. You are not sure whether it might be better to sell it and buy a new one. You ask the phone technician.
Do you think I should/ought to sell to sell it? What should I…? What would you advise me to do? Can/could Can/could you give me some advice on/about on/about …. …. What would you do (in my position)?
Extremely formal e.g. At your monthly departmental meeting, you want some advice from your boss.
Well, I would appreciate your advice on how on how to deal with our new project. Could I ask for your/some advice on/about …? What course of action would you recommend …?
Giving advice
I think you you should/ought should/ought to …. You’d better ….. ….. Why don’t you …. If I were you, I’d think twice about/before …. It’s up to you but I wouldn’t …
Could I Take Your Message, Please?
