João Gonçalves 167 Ford Road, Dagenham, Essex, RM10 9JT 020 8592 5462; 07564 489 782;
[email protected]
Profile Skills
Education
A committed retail professional; experienced in leading teams and customer service. Excellent timekeeping and organisational skills. Management Skills Excellent English and Maths skills Fluent in Portuguese and Spanish Excellent IT Skills (Word, Excel, PowerPoint, Publisher) Full Driving License and own transport 2008 - 2009 Barking & Dagenham College BTEC Level 2 Diploma in Business - Distinction Studied different modules including Customer Relations Achieved a distinction grade Developed understanding of business and retail sector Improved my English skills Passed Level 2 Functional Skills Mathematics 2006 - 2007 Barking & Dagenham College Level 2 ESOL Certificate Developed English and IT Skills Improved speaking, listening, reading and writing skills 2005 - 2006 Instituto Medio Comercial de Luanda, Angola Business Diploma (A-Level equivalent) Developed knowledge of retail sector Studied importance of customer service Worked on group projects
Experience
Supervisor - WHSmiths, Romford August 2010 – Present Successfully lead checkout team to meet customer satisfaction targets Successfully met all sales targets Responsible for organising checkout rota Responsible for customer service at checkouts Trained new members of staff
© British Council 2012
Shop Assistant - WHSmiths, Romford June 2009 – July 2010 • Provided information to customers about products • Accurately processed payments, handling large amounts of cash. • Successfully worked as part of a team with colleagues • Maintained presentation of sales area • Promoted to supervisor Shop Assistant – Asda, Dagenham September 2006 – June 2009 • Ensured that shelves were fully stocked • Provided information to customers about products • Carried out stock takes • Made sure store was clean and tidy Shop Assistant – Informática Luanda, Angola May 2005 – June 2006 • Sold IT products to Customers • Provided information to customers • Demonstrated new products
Interests
Volunteer – Igreja Maná, Dagenham • Run youth groups for local church • Organise fundraising events Sports • Keen football player • Play regularly in local league
References
Available on Request
© British Council 2012
