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ITIL MAP
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ITIL MAP
ITIL MAPDescripción completa...
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Roi & Value Reviews & Building Alignment Planning
Process Review & Maturity Reporting (Compliance)
Pattern of Business Activi ty
Service Level Management Planning Capture Service Requirements
SERVICE DESIGN SLA
Review/Update OLA and UPC
Availabil ity Management Projected Service Outage
Produce SLA Busine Bus iness ss Tec echnic hnical al Service Catalogue Management Definition
SKMS Service Catalouge
Requirements
Strategy
Availabil ity Plan
Capacity Management
IT Service Continuity
Information Security
Review
Business Impact Analysi s
Define Policy
Requirements
Implement
Capacity Plan
Plan
Improve
Implement
New Requirements
Supplier Management
Monitor Performance Report
Governance
Continuity Plan
SKMS
SKMS
Plan
AMIS
Monitor
Plan
Analysi s
CMIS
Maintain
Report
Strategy
Policy
Review
Policy
Evaluation
Innovation
Update
Contract Performance Report
Performance
Financial Management
SERVICE STRATEGY
Self Service
Problem Management
Service Desk
Request Fulfillment
Incident Management
Funding
Service Portfolio Management
Charge back
Definition
ROI
Analysi s
Identificationn & Logging Identificatio
Priortise
Modelling
Categorise
Analysi s & Diagnosis
Workflow Automation
Priortise
Resolution
Event Management
Fulfillment
Diagnose
Closure
Closure
Resolution & Recovery
Review
System Configuration SKMS
Closure Service Improvement Proposals
Customer Satisfaction Survey
SKMS
SKMS
CMS
Charter
Service Portfolio
CMDB’s
Organisation and RACI
Discovery Tools
Alerts& Events Known Errors Problem Records Incident Records Service Requests
Service Monitoring Response & Closure Review
Associ ated Functions IT Operations Management Technical Management Appli cation Management
Service Asset & Configuration Planning & Identification Control Status Reporting
Change Management
Design & Event Modelling
Request Model
SERVICE TRANSITION Patterns of Business Activit y
Categorise
Logging
Risk Management
Demand Management
Author isation
Financial Plan
Detect & Logging
SMIS
Patterns of Business Activity
Service Valuation
SERVICE OPERATION
SKMS
Implement
Scoping
Maintain
Security Policy
Security Policy
Access Management Request Logging
Registration & Categorisation Assessment & Authorisation CAB
Schedule of Change
Request Verification Provide Access Rights
Knowledge Management Record & Approve Monitoring
Licence Management
Asse sett Store
Measurement & Reporting Service Evaluation
Release & Deployment
Emergency Change
Planning
Definitive Media Libraries
Build & Test Cycles
SKMS
Retirement
Known Errors
Early Life Support
Work Order
Restrict/Remove Access Rights Maintain Roles & Groups
Housekeeping Spares Store
Plan & Control Schedule Changes
n M o 2 8
Verification& Audit
Validation & Test Plans
Preparation Remediation Plans
Pilot & Deployment
Release Review
Release Package
Patch Management
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