Internship Report On
General Banking of Standard Bank Ltd
Prepared For
:
Md.Zahidul Islam Internship Superisor !epartment of "#onomi#s
$sian %niersit& of Bangladesh
Prepared B&: M!.'$MR%ZZ$M$( POROS) I! (o.: (o. : *+,,,+-**+,,,+-*-
Batch: 41
Program:BBA Session:2010-2014
$sian %niersit& of Bangladesh
!e#laration I, MD.KAMRUAMA! P"R"S# here$% &ec'are that the (resente& internshi( re(ort on the tit'e )*enera' Ban+ing o Stan&ar& Ban+ imite& is /ni/e'% (re(are& $% me ater com('etion o three months or+ in Stan&ar& Ban+ imite&. I a'so conirm that, this re(ort is on'% (re(are& or m% aca&emic re/irement, not or an% other (/r(ose. It has not $een (reio/s'% s/$mitte& to an% other (/r(ose or an% other /niersit% or organi3ation or an aca&emic /a'iication.
Signat/re :
.......................................................... MD.KAMRUAMA! P"R"S#
De(artment o #/man Reso/rce Management Batch: 41st Program:BBA Session:2010-2014 Asian Uniersit% " Bang'a&esh
!e#laration I, MD.KAMRUAMA! P"R"S# here$% &ec'are that the (resente& internshi( re(ort on the tit'e )*enera' Ban+ing o Stan&ar& Ban+ imite& is /ni/e'% (re(are& $% me ater com('etion o three months or+ in Stan&ar& Ban+ imite&. I a'so conirm that, this re(ort is on'% (re(are& or m% aca&emic re/irement, not or an% other (/r(ose. It has not $een (reio/s'% s/$mitte& to an% other (/r(ose or an% other /niersit% or organi3ation or an aca&emic /a'iication.
Signat/re :
.......................................................... MD.KAMRUAMA! P"R"S#
De(artment o #/man Reso/rce Management Batch: 41st Program:BBA Session:2010-2014 Asian Uniersit% " Bang'a&esh
Letter of ransmittal 1, A/g/st , 201 M&.ahi&/' Is'am De(artment o 5conomics Asian Uniersit% " Bang'a&esh
S/$:
Su/mission of Internship Report.
!ear Sir,
6his is m% great ('eas/re to s/$mit the Internshi( re(ort o m% 7 months 'ong Internshi( (rogram in the Stan&ar& Ban+ imite&. 6he tit'e tit'e o the re(ort is )*enera' Ban+ing " Stan&ar& Ban+ imite&. imite&. 6his re(ort has $een (re(are& to /'i'' the re/irement o m% internshi( (rogram at m% assigne& organi3ation in the Stan&ar& Ban+ imite&. I hae (/t m% $est eort to ma+e this re(ort a s/ccess/' one. It has $een 8o%/' 9 en'ightening e(erience or me to or+ in the organi3ation 9 (re(are this re(ort. #oeer this has $een o$io/s'% a great so/rce o 'earning or me to con&/ct co n&/ct simi'ar t%(es o st/&ies in the /t/re. I o/'& 'i+e to e(ress m% sincere gratit/&e to %o/ or %o/r +in& g/i&ance 9 s/ggestions in (re(aring the re(ort. It o/'& m% immense ('eas/re i %o/ in& this re(ort /se/' 9 inormatie to hae an a((arent (ers(ectie on the iss/e. I sha'' $e ha((% to (roi&e an% /rther e('anation regar&ing this re(ort i re/ire& 9 ('ease &o not hesitate to ca'' me i %o/ hae an% /er% on this re(ort or an% other re'eant matters.
Sincere'% ;o/rs, MD.KAMRUAMA! P"R"S# ID : 201110727
$#kno0ledgement A (erect com('etion o an% t%(e o re(ort re/ires he'( rom a n/m$er o a n/m$er o (ersons. I hae ta+en he'( rom &ierent (eo('e to &o this Re(ort. At the er% o/tset, ith a'' the im(/'se o o/r heart i ish to e(ress a'' m% &eotion an& reerence to the A'might% A''ah, most merci/' $eneicent creator ho has ena$'e /s to com('ete the Re(ort on )*enera' Ban+ing actiit% o Stan&ar& Ban+ imite& imite& )or the /'i''ment o the re/irement or the re(ort.
At the er% irst I ish to ten&er m% sincere gratit/&e an& &ee( in&e$te&ness to m% honora$'e internshi( s/(erisor s/(erisor Md.Zahidul Islam , De(artment o 5conomic o Asian Uniersit% o Bang'a&esh or his a'/a$'e a&ice an& g/i&ance.
I o/'& 'i+e to 'i+e to sa% a $ig than+ %o/ %o/ to a'' the a'' the sta o Stan&ar& Ban+ imite&, */'shan Branch, the% Branch, the% ma&e m% e(erience there er% ('easant. 5s(ecia''% MD.Mas/& Miah1 Branch *B incharge or his +in& coo(eration an& s/ccess/''% com('eting m% Internshi( (rogramme in sti(/'ate& time.
=ina''%, I o/'& 'i+e to e(ress m% sincere a((reciation to Ari/' Is'am A(/, >"icer? 9 Khan&a+ar =ar//e A8om >=A@ >=A@P? o >SB? >SB? Stan&ar& Stan&ar& Ban+ 'imite&, 'imite&, hose 'i$era' g/i&ance, g/i&ance, attention, attention, a&ice, s/ggestions an& (artic/'ar'% irm enco/ragement a'a%s +e(t me toar& a right (ath to com('ete the st/&% c'ear'%. c'ear'%.
55U6I@5 SUMM5R;
In the age o mo&ern cii'i3ation $an+ is ('a%ing its s(en&ing ro'e to +ee( the economic &ee'o(ment hee' moing .6he cor(oration o the $an+ is nee&e& in eer% economic actiit%. In act there is har&'% an% as(ect o &ee'o(ment actiit% here state ins(ire& or otherise here $an+ &o not hae ro'e to ('a%. Stan&ar& Ban+ imite& is a thir& generation $an+ in Bang'a&esh. Stan&ar& Ban+ has incor(orate& on Ma% 11,1CCC in hea& oice at 122-124 Moti8hee' ,ham$er $/i'&ing, Dha+a, Bang'a&esh as a (/$'ic 'imite& com(an% ith the (ermission o the Bang'a&esh Ban+. 6he o/n&er o SB is committe& to )setting a ne stan&ar& o $an+ing. 6he A/thori3e& ca(ita' o the $an+ is BD6 000>mi''ion? an& its Share ho'&ers 5/it% is BD6 E1>mi''ion? in 201.6he $an+ (roi&es a $roa& range o inancia' serices to its c/stomers an& cor(orate c'ients in retai' $an+ing, cor(orate $an+ing, an& internationa' tra&e. 6he ho'e $an+ing actiities are &ii&e& into 7(arts,*enera' $an+ing, oan 9 A&ances an& =oreign 5change. "ne o the 'argest $/siness carrie& o/t $% the commercia' $an+ is oreign tra&ing .6he tra&e among ario/s co/ntries a''s or c'ose 'in+ $eteen the (arties &ea'ing in tra&e. 6he sit/ation ca''s or e(ertise in the ie'& o oreign o(eration. 6he $an+ hich (roi&es s/ch o(eration ,is reerre& to as ren&ing internationa' $an+ing o(eration. Main'% transactions ith oerseas co/ntries are res(ects o im(ort, e(ort, an& oreign remittance come /n&er the (reie o oreign echange transactions. Internationa' tra&e &eman&s a 'o o goo&s rom se''er to $/%er an& o (a%ment rom $/%er to se''er .In this case the $an+ ('a%s a ita' ro'e to $ri&ge $eteen the $/%er an& se''er. 6he oreign echange &e(artment &ii&es into three (arts-e(ort ,im(ort an& remittance. the e(ort &e(artment &ea's ith e(ort F, Amen&ment o F, 6ranser o F,5P iss/e charge.
cash an& en&orsement o (ass(ort, remittance $% 66, ash incenties han&'ing charge etc. 6he (ortion o oreign echange earning rom tota' earning is a'so satisactor%. So Stan&ar& Ban+ imite& is one o the $est 'ea&ing $an+ in Bang'a&esh an& this $an+ hae to contin/e its (erormance ana'%sis an& hae to in& o/t the a%s ho it can (erorm its actiit% m/ch $etter.
$BBR"2I$IO( %S"!
:3
AD A@P B B6B F I95 9= IB D Ac DD DPS DFA DFP 5 5PB 5R 5P =orm =DD =DI =DR 66 =DBP IB IB6 IBDA IBA IMP= IR AM A= A= PAD PI PSI S6D
A/thori3e& &ea'er Assistant @ice Presi&ent Bi'' o a&ing Bac+ to Bac+ F ommercia' Inoice hie ontro''er o Im(ort 9 5(ort 'earing 9 =orar&ing re&it Inormation B/rea/ /rrent De(osit Acco/nt Deman& Drat De(osit Pension Scheme Doc/ment against acce(tance Doc/ment against (a%ments 5(ort ash re&it 5(ort Promotion B/rea/ 5(ort Registration ertiicate 5(ort =orm =oreign Deman& Drat =oreign &irect inestment =ie& De(osit Recei(t 6e'egra(hic 6ranser =oreign Doc/mentar% Bi'' P/rchase Inter Ban+ o''ection Inter Branch re&it 6ransaction Inter Branch De$it A&ice Inter Branch re&it A&ice Im(ort Permit =rom Im(ort Registration ertiicate oan against merchan&ise F A(('ication =rom F A/thori3ation =orm Pa%ment against Doc/ment Proorma Inoice Per shi(ment Ins(ection Short 6erm De(osit
4
hapter 3
,
I
(RO!%4IO(
Standard Bank Limited
I!6R"DU6I"!
,., Introdu#tion of the Stud& =or Bache'or o B/siness A&ministration >BBA? st/&ent on'% theoretica' +no'e&ge is not eno/gh or han&'ing the rea' 'ie $/siness sit/ation. It is a great o((ort/nit% or the st/&ent to +no a$o/t the rea' $/siness o(erations thro/gh the internshi( (rogram. Internshi( (rogram is the (erect $'en& o the theoretica' an& the (ractica' 'ie e(erience. It is man&ator% or an% BBA st/&ent o Bang'a&esh Uniersit% o B/siness 9 6echno'og%. As (er re/irement or com('etion o the internshi( I (re(are& this re(ort )General Banking of Standard Bank”, hich inc'/&es the st/&% o ario/s internationa' tra&e inancing too's an& sett'ement (rocess an& inancia' ana'%sis o the SB.
,.* Ba#kground of the Report Bache'or o B/siness A&ministration >BBA? is a (roessiona' /n&ergra&/ate co/rse. 6he co/rse is &esigne& ith an ece''ent com$ination o (ractica' an& theoretica' as(ects. Ater com('etion ta/ght co/rses o BBA, a certain time is +e(t or internshi(. As a st/&ent o BBA, internshi( is an aca&emic re/irement. =or internshi( eer% st/&ent is re/ire& to or+ in a se'ecte& instit/tion to enhance ones (ractica' +no'e&ge an& e(eriences. Ater com('eting the internshi( (re(are& a re(ort on the +no'e&ge o internshi(. =rom that (ers(ectie this re(ort is (re(are& on 5Performan#e of Foreign Exchange Operations of Standard Bank”,
,.- Signifi#an#e of the Report 6his internshi( re(ort is an im(ortant (artia' re/irement o o/r %ears BBA gra&/ation (rogram. 6his is $eca/se +no'e&ge an& 'earning $ecome (erect hen it is associate& ith theor% an& (ractice. 6hat is, st/&ent can train an& (re(are themse'es or the 8o$ mar+et. A (oor co/ntr% 'i+e Bang'a&esh has an oerhe'ming n/m$er o /nem('o%e& e&/cate& gra&/ates. As the% hae no (ractica' e(erience $een a$'e to gain norma' (roessiona' +no'e&ge to esta$'ish netor+ing, hich is im(ortant in getting a 8o$. 6hereore, it is o$io/s that the signiicance o internshi( is c'ear'% 8/stiie& as the cr/cia' re/irement o o/r %ears BBA gra&/ation.
,.6 S#ope of the stud&: 6he re(ort coers the &etai's o Stan&ar& $an+ imite&Hs (ractices a$o/t a'' actiities. 6his re(ort consists o the riterHs o$seration an& on the 8o$ e(erience &/ring the internshi( (erio& in the */'shan
Branch. 6he re(ort em(hasi3es on the se/entia' actiities ino'e& an& /se& $% Stan&ar& Ban+ imite& or a'' transactions. It a'so oc/ses on the im(act o oreign e change actiities /(on c'ients. =ina''%, it incor(orates an ea'/ation o the &ierent as(ect o the e(ort-im(ort (rocess 9 inancia' (erormance o the $an+ an& recommen&s some meas/re hich ma% he'( to &ee'o( the /a'it% o the $an+.
,.7 O/8e#ties of the Report 6he main o$8ecties o this re(ort are to concentrate& on iss/es re'ate& to the o(eration o oreign echange &e(artment o Stan&ar& Ban+ imite&. #oeer, the &etai's o$8ecties can $e &ii&e& into to (arts an& these are:
Broad O/8e#ties:
6he $roa& o$8ecties o this re(ort is to ana'%3e the (erormance o oreign echange o(eration o Stan&ar& $an+ t&.
Spe#ifi# O/8e#ties:
6here are some s(eciic o$8ecties a'so: 6o ana'%3e the Im(ort an& 5(ort (erormance o SB. 6o ana'%3e the Remittance (erormance o SB. 6o i&enti% some (ro$'ems in oreign echange o(erations an& ma+e (ossi$'e recommen&ation to im(roement.
,.9 Methodolog&
Metho&s o''oe& to (erorm a 8o$ or con&/cting actiities to com('ete a tas+ is ca''e& metho&o'og%. In con&/cting this st/&% the o''oing metho&o'og% as a&o(te& in co''ecting &ata an& inormation, (re(aration o re(orts etc. 6he metho&o'og% o re(ort is gien $e'o. Resear#h &pe:
6his is a Descri(tie Research, hich $rie'% reea's the oera'' oreign echange (erormance o Standard Bank 'imite&. Sour#es of !ata
6o (re(are this re(ort a'' the necessar% inormation co''ecte& rom Secon&ar% so/rces
Se#ondar& sour#es of data
Ann/a' Re(orts o Standard Bank 'imite&1 2010,2011,2012,2017,2014 9201 other (/$'ishe& &oc/ments o the, Stan&ar& Ban+Hs
Stan&ar& Ban+ at */'shan $ranch. So it as a great chance to o$sere the oreign echange o(erations o SB er% c'ose'%. Re/ire& (rimar% &ata has co''ecte& rom ario/s oice i'e an& $an+ o/cher. It is not (ossi$'e to (/$'ish that (rimar% &ata or the $an+ secrec%. A'' the secon&ar% &ata are attache& in a((en&i (art. Dierent t%(es o com(/ter sotareHs are /se& to ana'%3e co''ecte& &ata s/ch asMicrosot
,. Limitations
6his re(ort might $e 'imite& ith some constraints. Detai's o man% as(ects o the serices o Stan&ar& Ban+ imite& hae $een s+i((e& in this re(ort &/e to ario/s constraints, inc'/&ing time an& s(ace. Moreoer, one o the main $arriers in riting this re(ort as the coni&entia'it% o &ata. Besi&es, or the (re(aration o this re(ort I o/n& that there are some 'imitation eists tho/gh I hae gien m% greatest eort. S/ch as:
•
•
6he $an+ers are er% $/s% ith their 8o$ hich 'ea& me 'itt'e time to cons/'t ith. ategor% ise e(ort, im(ort an& remittance $/sinessJ amo/nt originate& rom the internationa' tra&e is missing in the re(ort or their restriction.
•
In man% cases, /( to &ate inormation as not (/$'ishe&.
•
A'' the $ranches o the sam('e $an+s ere not (h%sica''% isite&.
•
•
!on-aai'a$i'it% o reerence $oo+s is another 'imitation.
D/e to time 'imitation man% o the as(ects co/'& not $e &isc/sse& in the (resent re(ort. earning a'' the /nctions ithin 8/st 0 &a%s is rea''% to/gh.
#oeer, omitting the 'imitations, the re(ort i'' he'( to /n&erstan& the =oreign 5change Perormance o the Ban+.
4
hapter 3
*
O
2"R2I"; OF S$(!$R! B$(' L!.
Stan&ar& Ban+ imite
2.1
STANDAD BAN! "#$#TED % AN O&E&#E'
SBL $ $ GL$(4"
:
(ame
: Standard Bank Limited
In#orporation
:
Ma% 11, 1CCC
4ommer#ial Operation
:
7r& L/ne, 1CCC
Slogan of 4ompan&
: )Setting a ne stan&ar& in $an+ing
&pe of 4ompan&
:
Main Business
:
$uthori
: 4,000 Mi''ion
Paid up 4apital
:
2,01 Mi''ion
otal $ssets
:
C4C7 Mi''ion
Inestments
: C74 Mi''ion
"=uit&
: C24 Mi''ion
(o. of "mplo&ees
: 2000 em('o%ees
otal (o. of Bran#hes
: 100
$M /ooth
: 1C
O0nership
:
P/$'ic imite& om(an%
>ears in Business
:
1 %ears
SB ogo
:
ommercia' $an+ Proi&ing 6erm 'oans to Sma'' Sca'e 5nter(rises an& "(erating =/''-'e&ge& commercia' $an+ing serice
*.*
Ba#kground
6he $an+ing sector o Bang'a&esh com(rises o three categories o sche&/'e $an+s. 6hese are nationa'i3e& commercia' $an+s >!Bs?, (riate commercia' $an+s >PBs? an& oreign commercia' $an+s >=Bs?. Priate commercia' $an+s are again &ii&e& into three categories- =irst generation, Secon& generation an& 6hir& generation. Stan&ar& $an+ a''s into the thir& generation segment an& /n&o/$te&'% 'ea&s its on generation. As an intern rom $/siness &isci('ine ith ma8or in inance I hae got the o((ort/nit% to or+ ith this $an+ an& tr% to (/t m% eort to ma+e a &e(th st/&%. Stan&ar& Ban+ imite& is a sche&/'e& Ban+ /n&er (riate sector esta$'ishe& /n&er the am$it o Ban+ om(an% Act, 1CC1 an& incor(orate& as a (/$'ic 'imite& com(an% /n&er om(anies Act, 1CC4. 6he Ban+ starte& commercia' $an+ing o(erations eectie rom L/ne 0, 1CCC. D/ring this short s(an o time the Ban+ ha& $een s/ccess/' to (osition itse' as a (rogressie an& &%namic inancia' instit/tion in the co/ntr%.
*.- )istor& of Organi
SB? as incor(orate& as a P/$'ic imite& om(an% on Ma% 11, 1CCC /n&er the om(anies Act, 1CC4 an& the Ban+ achiee& satisactor% (rogress rom its commercia' o(erations on L/ne 07, 1CCC. SB has intro&/ce& seera' ne (ro&/cts on cre&it an& &e(osit schemes. It a'so goes or or(orate an& Retai' Ban+ing etc. 6he Ban+ a'so (artici(ate& in /n& S%n&ication ith other Ban+s. 6hro/gh a'' these m%ria& actiities SB has create& a (ositie im(act in the Mar+et.
*.6 2ision1 Mission1 4ore alues ? O/8e#ties of SBL 2ision
6o $e a mo&ern Ban+ haing the o$8ect o $/i'&ing a so/n& nationa' econom% an& to contri$/te signiicant'% to the P/$'ic 5che/er. Mission
6o $e the $est (riate commercia' $an+ in Bang'a&esh in terms o eicienc%, ca(ita' a&e/ac%, asset /a'it%, so/n& management an& (roita$i'it%.
4ore 2alues of Standard Bank Ltd.
Our shareholder: B% ens/ring air ret/rn on their inestment thro/gh ge nerating sta$'e (roit.
Our #ustomer: 6o $ecome most caring $an+ $% (roi&ing the most co/rteo/s an& eicient
serice in eer% area o o/r $/siness.
Our emplo&ee: B% (romoting the e'' $eing o the mem$ers o the sta.
4ommunit&: Ass/ring o/r socia''% res(onsi$'e cor(orate entit% in a tangi$'e manner thro/gh
c'ose a&herence to nationa' (o'icies an& o$8ectie.
*.7 O/8e#ties of the /ank 6he Motto o the Stan&ar& Ban+ 'imite& is to e('ore a ne hori3on o innoatie mo&ern $an+ing creating an a/tomate& an& com(/teri3e& enironment (roi&ing nonsto( serice an& (re(are itse' to ace the ne cha''enges o g'o$a'i3ation an& 21st cent/r%. 6he main o$8ecties o Stan&ar& Ban+ imite& are:
6o (roi&e high /a'it% (ro&/cts an& serice to attract its (otentia' mar+et. 6o caters to the nee& o its cor(orate c'ients an& (roi&es a com(rehensie range o inancia' serices to nationa' an& m/'tinationa' com(anies. Act as a me&ia o echange. 6o contri$/te to gross &omestic (ro&/ct. Maintain a satisactor% &e(osit mi. 6o he'( to gro entre(rene/rshi(. Increase 'oan (orto'io &iersiication an& geogra(hica' coerage. 6o he'( to so'e /nem('o%ment (ro$'em. Proi&e inance an& s(ecia'i3e& serices to the e(ort. 6o he'( to $oost economic &ee'o(ment. 6o earn (roit. 6he $an+ has a'rea&% co-o(te& techno'ogica' reo'/tion in a'' its s(heres.
*.9 Bran#hes of SBL =rom the %ear 1CCC to %ear 201 Stan&ar& Ban+ imite& esta$'ishe& 100 n/m$ers o $ranches in &ierent &istricts o Bang'a&esh. 6he (rinci(a' Branch 'ocate& in Metro(o'itan ham$er B/i'&ing >7RD ='oor?, 122-124 Moti8hee' FA, Dha+a 1000, an& Bang'a&esh.
*.Organi
Maintain a'' t%(es o acco/nt.
•
Ma+e inestment.
•
#an&'e oreign echange $/siness.
•
Inten& other $an+ing sector etc.
SB a'so co''ect 6I6AS $i'',
4ommuni#ation intensit& Bet0een Managers1 $ssistant or the ;ork eams
omm/nication intensit% $eteen managers, assistant or the or+ team is mo&erate'% high. "r achieing an% +in& o organi3ation goa', most o the re/ent'% comm/nicate ith each other. 6he% are $o/n& to maintain re/ent re'ationshi( ith each other.
*.@ Fun#tions of SBL 6he +e% /nction o the organi3ation is as o''os •
6o mo$i'i3e &e(osits.
•
6o &is$/rse inestments
•
6o han&'e oreign echange an& oreign $/siness
•
Remittance: 6o remit mone% to home an& a$roa& thro/gh 6.6, D.D, Pa%-or&er, 6rae'ers che/e, etc.
•
"ther serices: e.g. oc+er serice, to receie &ierent t%(es o $i''s o c'ients to iss/e */arantees an& co/nse'ing etc.
*.A Ma8or !iision of SBL 6he $an+ing s%stem o Stan&ar& Ban+ t&. is &ii&e& into three ma8or &iisions. 6hese &iisions are G 1? *enera' Ban+ing 2? A&ance 9 oan Ban+ing 7? =oreign 5change Ban+ing.
!iision of SBL Fig(re)1% Di*ision of SB"
Sour#e: Offi#ial !o#ument
*.,+ Management hierar#h& of the Standard Bank Ltd.
BR$(4) M$($G"R @I5 PR5SID5!6
*nd OFFI4"R S5!I"R PRI!IPA "==I5R
I(2"SM"( !"P$RM"(
55U6I@5 "==I5R
"==I5R
LU!I"R "==I5R
ASSIS6A!6 "==I5R
FOR"IG( ". !"P$RM"(
G"("R$L B$('I(G !"P$M"(
55U6I@5 "==I5R
55U6I@5 "==I5R
"==I5R
"==I5R
LU!I"R "==I5R
ASSIS6A!6 "==I5R
LU!I"R "==I5R
ASSIS6A!6 "==I5R
Fig(re +% Organiationa- config(ration of e*er Branchs, Standard Bank "td. 6RAI!55 6RAI!55 6RAI!55 ASSIS6A!6 ASSIS6A!6 ASSIS6A!6 "==I5R "==I5R "==I5R
*.,, 4orrespondent Banking !iision 6he main aim o Stan&ar& $an+ 'imite& is to increase its oreign echange $/siness an& in this connection the% are &oing internationa' $an+ing ith a'' ma8or $an+s o the or'&. At (resent the% are maintaining corres(on&ent $an+ing re'ationshi( ith 27 ma8or $an +s o the or'&. 6hese are: 6he #ong Ko ng an& Shanghai $an+ing cor(oration. iti$an+ !.A., Stan&ar& chartere& $an+, American 5(ress $an+ 't&., Mashre $an+ PS.,one? echange ho/se in the UK an& another 1 >one? in the USA or inar& oreign c/rrenc% remittance. 6hese 2>to? echange ho/se are remitting s/icient /n&s thro/gh o/r $an+. 5sta$'ishment o some echange ho/se in the U.A.5. are going to eec/te er% soon.
hapter -
7
$( O2"R2I"; OF G%LS)$( BR$(4)
Standard Bank Limited
$( O2"R2I"; OF G%LS)$( BR$(4)
Ba#kground 6he $an+ing sector o Bang'a&esh com(rises o three categories o sche&/'e $an+s. 6hese are
nationa'i3e& commercia' $an+s >!Bs?, (riate commercia' $an+s >PBs? an& oreign commercia' $an+s >=Bs?. Priate commercia' $an+s are again &ii&e& into three categories- =irst generation, Secon& generation an& 6hir& generation. Stan&ar& $an+ a''s into the thir& generation segment an& /n&o/$te&'% 'ea&s its on generation. As an intern rom $/siness &isci('ine ith ma8or in inance I hae got the o((ort/nit% to or+ ith this $an+ an& tr% to (/t m% eort to ma+e a &e(th st/&%. Stan&ar& Ban+ imite& is a sche&/'e& Ban+ /n&er (riate sector esta$'ishe& /n&er the am$it o Ban+ om(an% Act, 1CC1 an& incor(orate& as a (/$'ic 'imite& com(an% /n&er om(anies Act, 1CC4. 6he Ban+ starte& commercia' $an+ing o(erations eectie rom L/ne 0, 1CCC. D/ring this short s(an o time the Ban+ ha& $een s/ccess/' to (osition itse' as a (rogressie an& &%namic inancia' instit/tion in the co/ntr%.
)istor&
Stan&ar& Ban+ imite&, */'shan Branch is 'ocate& at,She3a& Pa'ace 72, */'shan !orth FA */'shan Aen/e */'shan-2, Dha+a-1212.6he $ranch is esta$'ishe& in 200.6he $ranch consists o three &iisions >*enera' $an+ing, oans ,ri&it 9 A&ances an& =oreign 5change? an& I or+e& in the oreign echange &iision.
-.* Organogram of Gulshan Bran#h 6he in-charge o the $ranch is S@P an& the 'oer ran+ is 8/nior oicer. 6he (ositiona' hierarch% o Stan&ar& Ban+ imite&, */'shan Branch is gien $e'o: Fig(re /% The 0ositiona- ierarch of SB", 3(-shan Branch
Senior @ice Presi&ent >1?
Senior 5ec/tie "icer >1?
Senior "icer >7?
"icer >1?
Pro$ationar% "icer >2?
L/nior "icer >2?
Assistant "icer >1?
Sta >4? Sour#e: "icia' Doc/ment CData insi&e $rac+et in&icate n/m$er o sta.
-.- Ma8or features of this /ran#h are •
=/''% om(/teri3e& acco/nts maintenance.
•
A /''% o(erationa' com(/ter netor+ hich is c/rrent'% $eing im('emente&. 6he or+ o oca' Area !etor+ >A!? an&
•
Mone% co/nting machine or ma+ing cash transactions eas% an& (rom(t.
Branches are a/thori3e& &ea'ers o oreign e change. 6his aci'itates s(ee&% &is(osa' o transaction o e(ort an& im(ort tra&e.
4 / hapter )
Standard Bank Limited
6.,
General Banking
D/ring m% internshi(, I as ('ace& in */'shan-2 Branch o the Stan&ar& Ban+ t&. =irst I hae com('ete& *enera' Ban+ing in this $ranch. *enera' $an+ing &e(artment is the heart o a'' $an+ing actiities. 6his is the $/siest an& im(ortant &e(artment o a $ranch. *enera' $an+ing o this $ranch consists o &ierent sections name'%,
1? Acco/nt o(ening section 2? he/e Boo+ iss/e 7? Dis(atch Section 4? De(osit section ? ash section ? Remittance section E? 'earing section ? Acco/nts section Accor&ing to the 'a an& (ractice, the Ban+er-/stomer re'ation arises on'% rom contract $eteen these to. An& o(ening o acco/nt is the contract that esta$'ishes the re'ationshi( $eteen a $an+er an& a c/stomer. So this section ('a%s a er% im(ortant ro'e in attracting c/stomer an& thereore sho/'& $e han&'e& ith etra care. Accor&ing to the internationa' co&e o con&/ct $an+s sho/'& maintain the o''oing ste(s regar&ing their c/stomers-
Ban+s i'' act air'% an& reasona$'% in a'' their &ea'ings ith their c/stomers. Ban+s i'' he'( c/stomers /n&erstan& ho their acco/nts o(erate an& see+ to gie them a goo& /n&erstan&ing o $an+ing serices. Ban+s sho/'& maintain coni&ence in the sec/rit% an& integrit% o $an+ing an& (a%ment s%stems.
6.* $44O%( OP"(I(G S"4IO(: Acco/nt o(ening is the gatea% or c'ients to enter into $/siness ith $an+. It is the o/n&ation o $an+er c/stomer re'ationshi(. 6his is one o the most im(ortant sections o a $ranch, $eca/se $% o(ening acco/nts $an+ mo$i'i3es /n&s or inestment. @ario/s r/'es an& reg/'ations are maintaine& an& ario/s &oc/ments are ta+en hi'e o(ening an acco/nt. A c/stomer can o(en &ierent t%(es o acco/nts thro/gh this &e(artment. S/ch as: i. Saings Acco/nt ii. /rrent Acco/nt
iii. i. .
Short 6erm De(osit >S6D? Acco/nt =ie& De(osit Recei(t >=DR? Acco/nt De(osit Scheme Acco/nt.
6.- Saings $##ount 6his &e(osit is (rimari'% or sma''-sca'e saers. 6here are certain 'imitations in Saings Acco/nt, i.e, c/stomer can &ra on'% tice a ee+, i the% ant to get interest on the &e(osite& mone%. I a c/stomer &ras more than tice in a ee+ he i'' not receie an% interest or that month . #ea% ith&raa's are (ermitte& on'% against (rior notice. Some Im(ortant Points are as o''osMinim/m o(ening &e(osit o 6+.00FN is re/ire&J Be'o 1.00 'ac interest rate is O, 6+. 1.00 'ac to .00 'ac interest rate is O, a$oe .00 'ac interest rate is .0O. Minim/m 6+. 00FN $a'ance m/st a'a%s maintain a'' the timeJ
he/e $oo+ aci'it% "((ort/nit% to a(('% or sae &e(osit 'oc+er Uti'it% (a%ment serice o''ect oreign remittance 6ranser o /n& rom one $ranch to another $%- Deman& &rat - Mai' transer - 6e'egra(hic transer "n'ine $an+ing serice.
6.6 4urrent !eposit $##ount 6he */'shan-2 $ranch o Stan&ar& Ban+ aci'itates c/stomers ith &ierent t%(es o c/rrent acco/nt. 6here are c/rrent acco/nts or in&ii&/a's, (ro(rietorshi( irms, (artnershi( irms, 8oint stoc+ com(an%, schoo', co''ege, association, tr/st an& !.*.". Acco/nt o(ening orm or these categories are &ierent. Some terms an& &oc/ments ma% &ier $/t the oera'' (rocess o acco/nt o(ening is simi'ar to that o the saing acco/nt. #ere I 'i+e to state hat +in&s o inormation to $e /rnishe& in the orm an& hich &oc/ments c/stomer sho/'& (roi&e. 4urrent $##ount DindiidualE: */'shan-2 $ranch /ses the orms &istri$/te& $% the SB hea& oice or o(ening a c/rrent (ersona'F in&ii&/a' acco/nt. A c/stomer sho/'& meet the o''oing re/irements to see an acco/nt has $een o(ene& in hisF her name !ame o the a(('icant
Proession or $/siness o a(('icant A&&ress o the a(('icant Photogra(hs o the a(('icant Intro&/ce& $% an acco/nt ho'&er o the $ranch Signat/re on the a(('ication orm Signat/re on the s(ecimen signat/re car& @eriication o &etai's an& signat/res $% a/thori3e& oicer.
4urrent $##ount DProprietorship: 6o o(en a (ro(rietorshi( c/rrent acco/nt (hotoco(% o tra&e 'icense, attache& $% the concerne& oicer, is re/ire& a'ong ith the (roce&/re mentione& or in&ii&/a' c/rrent acco/nt. 4urrent $##ount DPartnership: "(ening (roce&/re o a (artnershi( c/rrent acco/nt is a'most same as the o(ening o in&ii&/a' c/rrent acco/nt $/t some a&&itiona' &oc/ments are re/ire& hich are o''os:
Partnershi( &ee& etter o (artnershi( 6ra&e 'icense 4urrent $##ount Doint Sto#k 4ompan&: A'' the orma'ities o in&ii&/a' c/rrent acco/nt o(ening sho/'& $e met or the o(ening o 8oint stoc+ com(an%, a&&itiona''% o''oing &oc/ments a'so sho/'& $e s/$mitte& to the $an+. 6hese &oc/ments are:
Registration certiicate rom Register o 8oint stoc+ com(anies ertiicate incor(oration Memoran&/m o association Artic'es o association Ann/a' a/&it re(ort o(% o $oar& Reso'/tion containing !ame o the (ersons a/thori3e& to o(erate the $an+ acco/nt on $eha' o the com(an%. !ame o the (ersons a/thori3e& to &ea' &oc/ments ith the $an+. SB c/rrent acco/nt meets the nee&s o in&ii&/a' an& commercia' c/stomers thro/gh its sche&/'e $eneit. Minim/m $a'ance :6+ 00FInterest rate : !i' /stomer Beneit: he/e $oo+ aci'it% "((ort/nit% to a(('% or sae &e(osit 'oc+er aci'it% o''ect oreign remittance in $oth 6.. an& Drat. 6ranser o /n& rom one $ranch to another $% 6e'egra(hic 6ranser • Deman& Drat • Mai' 6ranser • o''ection o che/e thro/gh c'earing ho/se
"n'ine $an+ing serice.
6.7 Short erm !eposit DS!E: Short 6erm De(osit or S6D acco/nt o(ening (roce&/re is simi'ar to that o the saing acco/nt. 6he &ierence is the interest rate. Bank !eposit: $mount Be'o rore -10 rore "er 10 rore
Interest Rate 4O .O .O
4. Other than Bank !eposit: •
Pu/li# Bank !eposit: > *ot., Semi *ot., A/tonomo/s Bo&%, 5&/cationa' Instit/tions, Association, 6r/st an& !*"? $mount U(to 1 rore A$oe 1- rore A$oe -10 rore A$oe 10 rore
•
Interest Rate .00O E.00O E.0O .0O
Priate !eposit: $mount U(to 1 rore A$oe 1- rore A$oe -10 rore A$oe 10 rore
Interest Rate .0O .00O .0O E.00O
Features:
Minim/m E &a%s notice is nee&e& or the ith&ran o the $oth S6D. $/t it is no $ecome (ractice to ith&ran mone% $% the c'ient itho/t an% ear'ier notice. I an% inancia' organi3ation or an% a/tonomo/s $o&ies o(en this acco/nt then no ecise &/t% i'' $e &e&/cte& $/t ta i'' $e &e&/cte&. Interest rate is ca'c/'ate& on &ai'% $asis.
6.Fied !eposit Re#eipt =ie& De(osit is the amo/nt &e(osite& $% the c/stomer or a ie& (erio& o time. It oers com(aratie'% higher rate o interest. =or 1 month interest rate is .O, or 7 months interest rate is .EO, or months interest rate is .EO an& or 1 %ear interest rate is .EO. Pro#edure of F!R $##ount:
Ban+ (roi&es the intereste& c/stomer a =ie& De(osit orm. /stomers i'' the orm, hich contains name o the c/stomer, amo/nt o mone%, &/ration, rate o interest etc. Ater i''ing the orm c/stomer (a% the mone% $% cash or che/e. Ater receiing the orm rom the c/stomer the res(ecte& oicer 'oo+ or the cash sea' or transer sea'. I an% o these are (resent an& the orm is (ro(er'% signe& the oicer (roi&es a s(ecimen signat/re car& to the c/stomer. /stomer signs thrice on the s(ecimen signat/re car& a'ong ith his or her /'' name. At the same time res(ecte& oicer iss/e a ie& &e(osit recei(t on the s(eciic =DR $'oc+. 6his $'oc+ inc'/&es: !ame o the c/stomer • Amo/nt o mone% &e(osite& • Date on hich the is &e(osite& • D/e &ate- on hich the =DR i'' $e mat/re&. • D/ration or hich =DR has $een ma&e. • Rate o interest to $e (ai&. • An =DR is renee& a/tomatica''% i the c/stomer &oes not come to cash it ater the mat/rit% (erio&. It can a'so $e renee& /(on the &irection o the c/stomer. Features:
Interest is com(o/n&e& once a /arter oan ma% $e a''oe& /( to 0O o the &e(osite& amo/nt /n&er 'ien. 5cise &/t% an& so/rce ta etc. are &e&/cti$'e rom the &e(ositor (roit. !eposit S#heme
Un&er &e(osit scheme, the Stan&ar& Ban+ t& >SB? oers &ierent t%(es o (ro&/cts >scheme? to he'( the ie& income (eo('e to sae mone% an& meet an% /t/re inancia' o$'igations. 6he schemes oer a 'arge amo/nt o mone% ater a certain (erio& o time i the acco/nt ho'&ers &e(osit a s(eciic amo/nt on month'% $asis. 6he schemes areI. 6hree stage saings scheme II. Month'% $eneit scheme III. Marriage saings scheme I@. L/niors saers scheme
@. a+h(ati scheme.
6.@ hree stage saings s#heme DSSSE 6he scheme is &esigne& to he'( the ie& income gro/( to sae mone% an& $/i'& /( a si3a$'e /n& ith hich the% can go or some income generating ent/re to im(roe the /a'it% o their 'ie an&F or meet an% /t/re inancia' o$'igations. An% citi3en o Bang'a&esh can o(en this scheme. 6he scheme can $e o(ene& in the name o an in&ii&/a' on'%. 6SSS is (erect or those 1 %ears o age or e'&er. Produ#t (ame: 6he name o the scheme is )6hree Stage Saings Scheme. Monthl& !eposit $mount 6o o(en the scheme re/ires month'% insta''ment o BD6 00 or its m/'ti('e /( to BD6 000 ti'' mat/rit%. 6his is a ie& term &e(osit saings scheme. enure 6he scheme is or 2, 4 9 %ears >eer% 2n& %ear is +non as a stage?, interest rate .O to .EO. Loan Fa#ilit&:
oan ma% $e a''oe& /( to 0O o the &e(osite& amo/nt /n&er 'ien on the same ater at 'east 2>to? %ears o reg/'ar (a%ment o insta''ments. Monthl& Benefit s#heme DMBSE
6he Month'% Beneit Scheme >MBS? is a &e(osit scheme here the &e(ositor gets month'% $eneit o/t o his &e(osit. 6he scheme is &esigne& or the $eneit o (ersons ho inten& to meet the month'% $/&get o their ami'ies rom the income o/t o their &e(osit. An% citi3en o Bang'a&esh can o(en this scheme. 6he scheme can $e o(ene& in the name o an in&ii&/a' on'%. MBS is (erect or those 1 o age or o'&er. 6o o(en the scheme re/ires &e(osit o BD6 1,00,000FN or its m/'ti('es $/t maim/m BD6 1,00,00,000FN. 6he &e(osit i'' $e or a (erio& o 2F7F %ears an& the (rinci(a' amo/nt is re/n&a$'e on mat/rit%. Monthl& Benefit: Beneit i'' $e as (er the o''oing eam('e: erms D&earsE
!eposit DB!E
2 %ears 7 %ears %ears
1,00,000.00 1,00,000.00 1,00,000.00
Monthl& DB!E C00.00 C00.00 C4.00
Benefit
Pa&a/le $fter a ,+H DB!E 10.00 10.00 0.00
6.A !"POSI S"4IO( !e(osit is the 'ie$'oo& o a $an+. =rom the histor% an& origin o the $an+ing s%stem
$##epting deposits: 6he &e(osits that are acce(te& $% Stan&ar& Ban+ 'i+e other $an+s ma% $e c'assiie& in to,
a? Deman& De(osits $? 6ime De(osits aE !emand deposits:
6hese &e(osits are ith&ran a$'e itho/t notice, e.g. c/rrent &e(osits. Stan&ar& Ban+ acce(ts &eman& &e(osits thro/gh the o(ening o,i? /rrent acco/nt ii? Saings acco/nt iii? a'' &e(osits rom the e''o $an+ers /E ime deposits:
A &e(osit hich is (a%a$'e at a ie& &ate or ater a (erio& o notice is a time &e(osit. Stan&ar& Ban+ acce(ts time &e(osits thro/gh =ie& De(osit Recei(t >=DR?, Short 6erm De(osit >S6D? an& Bearer ertiicate De(osit >BD? etc.
oicia's remain er% m/ch care/' a$o/t the com(etenc% o the
c/stomers.
6.,+ 4$S) S"4IO( Ban+s, as a inancia' instit/tion, acce(t s/r('/s mone% rom the (eo('e as &e(osit an& gie them o((ort/nit% to ith&ra the same $% che/e, etc. B/t among the $an+ing actiities, cash &e(artment ('a% an im(ortant ro'e. It &oes the main /nction o a commercia' $an+ i.e. receiing the &e(osit an& (a%ing the cash on &eman&. As this &e(artment &ea's &irect'% ith the c/stomers, the re(/tation o the $an+ &e(en&s m/ch on it. 6he /nctions o a cash &e(artment are &escri$e& $e'o:
Fun#tion of 4ash !epartment: a.4ash 0a5ent% 1. ash (a%ment is ma&e on'% against che/e
2. 6his is the /ni/e /nction o the $an+ing s%stem hich is +non as )(a%ment on &eman& 7. It ma+es (a%ment on'% against its (rinte& a'i& he/e 6. 4ash eceipt 1. It receies &e(osits rom the &e(ositors in orm o cash
2. So it is the )mo$i'i3ation /nit o the $an+ing s%stem 7. It co''ects mone% on'% its recei(ts orms c. 4ash packing% Ater the $an+ing ho/r cash is (ac+e& accor&ing to the &enomination. !otes are co/nte& an& (ac+e& in $/n&'es an& stam(e& ith initia'.
6.,, LO4$L R"MI$(4": arr%ing cash mone% is tro/$'esome an& ris+%. 6hatHs h% mone% can $e transerre& rom one ('ace to another thro/gh $an+ing channe'. 6his is ca''e& remittance. Remittances o /n&s are one o the most im(ortant as(ects o the ommercia' Ban+s in ren&ering serices to its c/stomers. &pes of remittan#e:
Beteen $an+s an& non $an+s c/stomer Beteen $an+s in the same co/ntr% Beteen $an+s in the &ierent centers. Beteen $an+s an& centra' $an+ in the same co/ntr% Beteen centra' $an+ o &ierent c/stomers.
6he main instr/ments /se& $% the Stan&ar& Ban+ o remittance o /n&s are Pa%ment or&er > P"? Deman& Drat > DD? 6e'egra(hic 6ranser >66?
Pa% "r&er gies the (a%ee the right to c'aim (a%ment rom the iss/ing $an+. Pa%ment is ma&e rom iss/ing $ranch on'%. *enera''% remit /n& ithin the c'earingho/se area o iss/ing $ranch. Ban+ charge
on'% commission or this. #oeer (art% m/st hae an acco/nt ith the $an+, so that heneer the /n& re/n& the%>(art%? can co''ect it. B/t or the st/&ent an& the (a% or&er or 8o$ (/r(ose o an% a(('icant, acco/nt ith the $an+ is not man&ator%. Beca/se in this case /n& are non-re/n&a$'e. Deman& Drat is an or&er o iss/ing $an+ on another $ranch o the same $an+ to (a% s(eciie& s/m o mone% to (a%ee on &eman&. Pa%ment is ma&e rom or&ere& $ranch. *enera''% remit /n& o/tsi&e the c'earingho/se area o iss/ing $ranch. Pa%ee can a'so $e the (/rchaser. Ban+ conirm thro/gh chec+ing the Q6est o&eH Ban+ charge a commission an& te'e charge or it. Iss/ing $ranch re/ests another $ranch to (a% s(eciie& mone% to the s(eciic (a%ee on &eman& $% 6e'egra(h F6e'e(hone. Pa%ment is ma&e rom or&ere& $ranch. 66 can $e remit an%here in the co/ntr%. Ban+ charge a commission ('/s te'e(hone charge. #oeer this serice is aai'a$'e on'% or a 'imite& n/m$er o c/stomer. est ke& $rrangement:
6est +e% arrangement is a secret co&e maintaine& $% the $an+s or the a/thentication or their te'e messages. It is a s%stematic (roce&/re $% hich a test n/m$er is an& the (erson to hom this n/m$er is gien can easi'% a/thenticate the same test n/m$er $% maintaining that same (roce&/re. Stan&ar& Ban+ has test +e% arrangement ith so man% $an+s or the a/thentication o message an& or ma+ing (a%ment.
6.,* 4L"$RI(G S"4IO(: he/es, Pa% "r&er >P."?, Deman& Drat >D.D.? o''ection o amo/nt o other $an+s on $eha' o its c/stomer are a $asic /nction o a 'earing De(artment. 4learing: • 'earing is a s%stem $% hich a $an+ can co''ect c/stomers /n& rom one $an+ to another thro/gh c'earing ho/se. 4learing )ouse: • 'earing #o/se is a ('ace here the re(resentaties o &ierent $an+s get together to receie an& &e'ier che/e ith another $an+s. !orma''%, Bang'a&esh Ban+ (erorms the 'earing #o/se in Dha+a, hittagong, Ra8shahi, an& Kh/'na 9 Bogra. 2? o Bang'a&esh Ban+ "r&er, 1CE2, the $an+s, hich are the mem$er o the c'earingho/se, are ca''e& as Sche&/'e& Ban+s. 6he sche&/'e& $an+s c'ear the che/e &ran /(on one another thro/gh the c'earingho/se. •
•
&pes of 4learing:
A? Out0ard 4learing:
B? In0ard 4learing :
&pes of #learing house: 6here are to t%(e o c'earing ho/se: 6hose are 1? !orma' c'earing ho/se 2? Same &a% c'earing ho/se (ormal #learing house: 1? 1st ho/se: 1st ho/se norma''% stan&s at 10 a.m. to 11a.m 2? 2n& ho/se: 2n& ho/se norma''% stan&s ater 7 (.m. an& it is +non as ret/rn ho/se. •
Same da& #learing house: 1? 1st ho/se: 1st ho/se norma''% stan&s at 11 a.m. to 12 (.m 2? 2n& ho/se: 2n& ho/se norma''% stan&s ater 2 (.m. an& it is +non as ret/rn ho/se. •
;ho 0ill deposit #he=ue for 4learing: "n'% the reg/'ar c/stomers i.e. ho hae Saings, /rrent, S6D 9 oan Acco/nt in the $an+ can &e(osit che/e or co''ection o /n& thro/gh 'earing ho/se.
•
Pre#aution at the time of #he=ue re#eiing for 4learing1 4olle#tion of LB41 OB4 ? ransfer:
1? !ame o the acco/nt ho'&er same in the che/e 9 &e(osit s'i(. 2? Amo/nt in 6he che/e 9 &e(osit s'i( m/st $e same in or&s 9 in ig/re 7? Date in the che/e ma% $e on or $eore >$/t not more than si months $ac+? c'earing &ate. 4? Ban+ 9 Branch name o the che/e, itHs n/m$er 9 &ate in the De(osit s'i(. ? he/e m/st $e signe&. ? Signat/re or conirmation o &ate, amo/nt in or&s F in ig/re /tting 9 M/ti'ation o che/e. E? he/e sho/'& $e crosse& >not or $earer che/e?. ? Acco/nt n/m$er in the &e(osit s'i( m/st $e c'ear. C? De(ositorHs signat/re in the &e(osit s'i(.
ho/se
Return house: Ret/rn #o/se means 2n& ho/se here the re(resentaties o the Ban+ meet ater 7 (.m. to receie an& &e'ier &ishonore& che/e, hich ('ace& in the 1st 'earing #o/se. 4he=ue ma& /e dishonored for an& one of the follo0ing reasons: 1? Ins/icient /n&. 2? Amo/nt in ig/re an& or& &iers. 7? he/e o/t o &ateF (ost- &ate&. 4? Pa%ment sto((e& $% the &raer. ? .Pa%eeHs en&orsement irreg/'ar F i''egi$'e F re/ire&.
? DraerHs signat/re &ier F re/ire&. E? rosse& che/e to $e (resente& thro/gh a $an+. ? "ther s(eciic reasons not mentione& a$oe. 6he &ishonor che/e entr% in the Ret/rn Register 9 the (art% is inorme& a$o/t it. Part%Qs signat/re re/ire& in the ret/rn register to &e'ier the &ishonor che/e. Ater &/ration, the ret/rn che/e is sent to the (art%Hs mai'ing a&&ress ith Ret/rn Memo. If the #he=ue is dishonored due to insuffi#ien#& of funds than S$(!$R! Bank #harges. ,,7JKas penalt&.
6.,- Responsi/ilit& of the #on#erned offi#er for the 4learing 4he=ue: 1? 2? 7? 4? ? ? E? ? C?
rossing o the che/e. >om(/ter? (osting o the che/e. 'earing sea' 9 (ro(er en&orsement o the che/e. Se(aration o che/e rom &e(osit s'i(. Sorting o che/e 1st $an+ ise an& then on $ranch ise. om(/ter (rint 1st $ranch ise 9 then $an+ ise. Pre(aration o 1st 'earing #o/se com(/ter a'i&ation sheet. 5amine com(/ter a'i&ation sheet ith the &e(osit s'i( to 8/sti% the com(/ter (osting o(% o com(/ter (osting in the 'o((% &is+.
6.,6 Bills 4olle#tion: In mo&ern $an+ing the mechanism has $ecome com('e as ar as smooth transaction an& saet% is concerne&. /stomer &oes (a% an& receie $i'' rom their co/nter(art as a res/'t o transaction. ommercia' $an+Hs &/t% is to co''ect $i''s on $eha' o their c/stomer. Types of Bills for Collection i. ii.
"/tar& Bi''s or o''ection >"B?. Inar& Bi''s or o''ection >IB?.
OB4 "B means "/tar& Bi''s or o''ection ."B eists ith &ierent $ranches o &ierent $an+s o/tsi&e the 'oca' c'earing ho/se . !orma''% to t%(es o "B :
1? "B ith &ierent $ranches o other $an+s 2? "B ith &ierent $ranches o the same $an+ Pro#edure of OB4: 1? 5ntr% in the "B register. 2? P/t "B n/m$er in the che/e. 7? )rossing sea' on the 'et corner o the che/e 9 ) (a%ees acco/nt i'' $e cre&ite& on rea'i3ation ) sea' on the $ac+ o the che/e ith signat/re o the concerne& oicer. 4? Des(atch the "B che/e ith orar&ing. ? Resere the (hotoco(% o the che/e, car$on co(% o the orar&ing an& &e(osit s'i( o the che/e in the "B i'e.
4ommission for #olle#tion:
U( to 1 'ac ---------------------------------------------- 0.1O A$oe 1 'ac---------------------------------------------- 0.10O A$oe 'ac ---------------------------------------------- 0.0O In0ard /ills for #olle#tion DIB4E
Pro#edure of IB4:
1. IB against "B: 6o receie the "B che/e irst e hae to gie entr% in the IB Register .6he IB n/m$er sho/'& (/t on the orar&ing o the "B ith &ate. 2. De(osit o "B amo/nt: "B che/e amo/nt is (/t into the )s/n&r% &e(osit-s/n&r% re&itors acco/nt, (re(are &e$it 9 cre&it o/cher o it . I the "B che/e is honore&, sen& cre&it a&ice >IBA? ith signat/re 9 a&ice n/m$er o the concern $ranch or the "B amo/nt. 7. I the "B che/e is &ishonore&, the concerne& $ranch is inorme& a$o/t it . 4. Again ('ace in the c'earing ho/se or sen& the "B che/e ith Ret/rn Memo to the iss/ing $ranch accor&ing to their inormation.
6.,7 $44O%(S S"4IO(: Acco/nts De(artment is ca''e& as the nere entre o the $an+. In $an+ing $/siness, transactions are &one eer% &a% an& these transactions are to $e recor&e& (ro(er'% an& s%stematica''% as the $an+s &ea' ith the &e(ositorsH mone%. . Im(ro(er recor&ing o transactions i'' 'ea& to the mismatch in the &e$it si&e an& in the cre&it si&e. 6o aoi& these misha(s, the $an+ (roi&es a se(arate &e(artmentJ hose /nction is to chec+ the mista+es in (assing o/chers or rong entries or ra/& or orger%. 6his &e(artment is ca''e& as Acco/nts De(artment. I an% &iscre(anc% arises regar&ing an% transaction this &e(artment re(ort to the concerne& &e(artment. Besi&es these, the $ranch has to (re(are some interna' statements as e'' as some stat/tor% statements, hich are to $e s/$mitte& to the entra' Ban+ an& the #ea& "ice. 6his &e(artment (re(ares a'' these statements.
6.,9 ;orkings of this department: Recor&ing the transactions in the cash$oo+ . Recor&ing the transactions in genera' an& s/$si&iar% 'e&ger. Pre(aring the &ai'% (osition o the $ranch com(rising o &e(osit an& cash. Pre(aring the &ai'% Statement o Aairs shoing a'' the assets an& 'ia$i'it% o the $ranch as (er *enera' e&ger an& S/$si&iar% e&ger se(arate'%. Ma+ing (a%ment o a'' the e(enses o the $ranch. Recor&ing inters $ranch /n& transer an& (roi&ing acco/nting treatment in this regar&. Pre(aring the month'% sa'ar% statements or the em('o%ees. Pre(aring the ee+'% (osition or the $ranch hich is sent to the #ea& "ice to maintain ash Resere Re/irement >.R.R? Pre(aring the month'% (osition or the $ranch hich is sent to the #ea& "ice to maintain Stat/tor% i/i&it% Re/irement >S..R? Ma+e charges or &ierent t%(es o &/ ties Pre(aring the $/&get or the $ranch $% iing the target regar&ing (roit an& &e(osit so as to ta+e necessar% ste(s to generate an& mo$i'i3e &e(osit. hec+ing o 6ransaction ist Recor&ing o the o/chers in the @o/cher Register. Pac+ing o the correct o/chers accor&ing to the &e$it o/cher an& the cre&it o/cher
6., Findings :
6.,@ $ttra#tie s#heme for eporter and importer Stan&ar& $an+ oers some attractie an enth/siastic scheme or e(orter an& im(orters that ena$'es them to con&/ct so/n& $/siness. 4harge Minimum Balan#e
=or acco/nts o(ening Stan&ar& Ban+ charge a minim/m $a'ance hich ma+es their c'ients more chance to o(en an acco/nt in their $an+. 4harge Lo0 Fees
In case o o(ening a ie& acco/nt or saings acco/nt Stan&ar& Ban+ charge %ear'% ees hich is er% 'o com(are ith other $an+s. Online Banking Fa#ilities
Stan&ar& Ban+ has ste((e& into the e'ectronic $an+ing age. !o, %o/ can &e(osit an& ith&ra cash, get mini statement, chec+ $a'ance an& een transer mone% ithin %o/r acco/nts an& (a% insta''ments rom an% o the $ranches ith on'ine aci'it%. 6his is 8/st $eginning o an% $ranch $an+ing /n&er hich other $ranches i'' come soon. !o oc/s the (ro$'ems are: 4learing !ela&
Another (ro$'em in Stan&ar& Ban+ is c'earing &e'a%. Most o the &e(artment ta+es a 'ong time to c'ear the actiities hich ta+es a 'ot o time o the c'ients. ueue Management
"ne o the ma8or (ro$'ems in Stan&ar& Ban+ is /e/e management. 6here is no e'' str/ct/re& /e/e management hich ca/se c'ients ait or a 'onger (erio& o time. Some times c'ients get the o/t(/t ater his e''o c'ient ho ma+es himFher anger. La#k of raining
Another (ro$'em among the em('o%ee o Stan&ar& Ban+ is 'ac+ o training. D/e to 'ac+ o training actiities get ham(ere& an& &e'a% hich ca/se c'ients get r/strate&. Insuffi#ient "mplo&ees
6he ma8or (ro$'em o Stan&ar& Ban+ is ins/icient em('o%ees in their (rinci(a' $ranch. Beca/se (rinci(a' $ranch is the 'argest $ranch among a'' hich ca/se a h/ ge r/sh in the $an+ eer%&a%. So &/e to ins/icient em('o%ees c'ients nee& to ait in the /e/e or a 'ong time.
Priorit& Banking
om(are ith Stan&ar& hartere& Ban+, Stan&ar& Ban+ &oesnHt hae the aci'ities o (riorit% $an+ing. So there 'o%a' c'ient &oesnHt ee' an% etra aci'ities hich ee' $ % SB c'ients.
La#k of Promotion
i+e other com(etitie $an+ Stan&ar& Ban+ &oesnHt go or m/ch more (romotion or their (ro&/cts or serices. It ca/ses their c/stomers /naare a$o/t their serices.
6here are 'ac+ o comm/nication $eteen to( management an& em('o%ees hich ca/se to create a ga( $eteen them an& that ma+es ham(ere& the serice. %na/le to !elier ualit& Seri#e
D/e to 'ac+ o training or ins/icient em('o%ees sometimes it is im(ossi$'e to &e'ier Personal Referen#e
6he root (ro$'em in Stan&ar& Ban+ is (ersona' reerence.
ha(ter -
Recommen&ation an& onc'/sion
Standard Bank Limited 6.,A Re#ommendation:
As (er earnest o$seration some s/ggestions or the im(roement o the sit/ation arc gien $e'o:
6o attract more c'ients SB has to create a ne mar+eting strateg%, hich i'' increase the tota'
e(ort-im(ort $/siness. 5ectie an& eicient initiaties are necessar% to recoer the &ea/'t 'oans.
Attractie incentie (ac+age or the e(orter i'' he'( to increase the e(ort an& accor&ing'% it i'' &iminish the $a'ance o (a%ment ga( o SB.
ong-term training er% m/ch re/ire& or the oreign echange oicia'.
om(/teri3e& $an+ing s%stem an& 'atest comm/nication &eice are the most im(ortant e'ements or this cent/r%. So, or the so/n& an& sta$'e oreign echange o(eration, SB has no a'ternatie $/t the mo&erni3ation.
=oreign 5change o(erations o other $an+s are more &%namic an& 'ess time cons/ming. SB sho/'& ta+e some initiatie to com('ete ith those $an+s.
In o/r co/ntr% inancia' (ro$'em is a great constraint in oreign tra&e. SB is er% conseratie or (ost-shi(ment inance. I $an+ sta%s in 'i$era' (osition, e(orters can easi'% oer come rom inancia' constraint.
Ban+ can (roi&e oreign mar+et re(orts, hich i'' ena$'e the e(orter to ea'/ate the &eman& or their (ro&/cts in oreign co/ntries.
Segregation o internationa' tra&e transaction rom the eisting sit/ation i.e. cre&it as(ect to $e 'oo+e& ater $% cre&it ana'%st in that &e(artment.
6his &e(artment sha'' on'% remain engage& ith the &oc/mentar% as(ects o internationa' tra&e 'i+e o(ening F or a'' t%(es o im(ort an& negotiation o e(ort $i''s.
6he re/est o the cre&it aci'ities in the orm o F >S?, PAD >S?, an& 5 sha'' $e assesse& $% a se(arate &e(artment >cre&it &e(artment? or a((roa' o the com(etent a/thorit% o the $an+. Ater a((roa' o the cre&it 'ines in the acco/nt, this &e(artment sha'' cone% to the oreign tra&e &e(artment the o(erationa' con&itions o the aci'ities to them or eec/tion.
6.*+ 4on#lusion
Ban+ing sector no more &e(en&s on on'% on a tra&itiona' metho& o $an+ing. In this com(etitie or'& $an+ing sector has stretche& its ings i&e eno/gh to coer an% +in& o inancia' serices. !ot on'% rom the 'oca' $an+s $/t a'so rom the oreign $an+s, the $an+s o to&a% ace a to/gh com(etition. 6he ma8or tas+s o $an+s are to s/rie in this com(etitie enironment $% managing its assets an& 'ia$i'ities in an eicient a%. 6o ma+e the assets es(ecia''% 'oan an& a&ances $an+s m/st hae to more ca/tio/s an& otherise these asset i'' $ecame a $/r&en or the $an+. 6o hae r/it/' inestment $an+ m/st hae to &o the cre&it a((raisa' (erect'%. "therise 'oan &ea/'t c/'t/re i'' neer en&.
I hae seen that Stan&ar& $an+ is not m/ch &ierent rom other commercia' $an+ o Bang'a&esh. It o''os the same (ractice an& (roce&/re hich is o''oe& $% its e'&ers. B/t one thing sho/'& $e mentione& that- its ece''ent management s+i''s ma+e its (erormance $etter than the (reio/s, hich res/'ts n/m$er three in (osition among the commercia' Ban+ in case inancia' (erormance.
Reerences
