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http://www.huawei.com/services.do
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We are Ready Ready to Enable Enable Your Busine Business ss Transf Transformat ormation ion The Value of Future Data Center Transformation The Next Generation Engine of Huawei Managed Services: E-iNOC OSS Platform E2E Service Quality Solution Huawei IP Certification Solution Telefonica O2 Boosting Competence by Field Maintenance Outsourcing Assuring a Splendid World Expo 2010
Oddvar Hesjedal, Grameenphone CEO, and Huawei Grameenphone Account Director
Welcome to Huawei Service Booth Mobile World Congress 2011 14th-17th, Feb. 2011 Zone 6, Fira Barcelona, Spain
Welcome to Huawei Service Booth Mobile World Congress 2011 14th-17th, Feb. 2011 Zone 6, Fira Barcelona, Spain
To Readers Reade rs
Sponsor: Global Technical Service Department of Huawei Technologies Co.,Ltd Consultant: Yao Fuhai, Dong Gang, Victor Li, Sunny Xia, Han Xiao, Raymond Luan, Fu shiguang, Leroy Garwood Blimegger Jr Chief Editor: Frank Yao Executive Chief Editor: Yang Dong Editorial Members: Tanya Tanya Cheng, Yaser Al Khateeb, Elena Constantinescu, Jason Liu, Tripti Chaturvedi, William Ma, Fumeng, Luai Odetallah, Ali Mughrabi, Nisreen Abu Karsh, Khalid Attieh E-mail:
[email protected] Tel: +86 755 28787912 Fax: +86 755 28788835
Yao Fuhai Senior Vice President, President, Global Technical Service Huawei Technologies CO., LTD
2010 has come and gone. In this year we upheld the concept of "active care, valued service" convened the annual customer service conference for our accounts worldwide, initiated global "Network Problem Elimination Action", established the annual reconciliation mechanism, and continued improving the quality of our network operations. This year, in the delivery eld, we successfully delivered the European wireless swap program, the phase-2 China Mobile TD-SCDMA project, Sweden's LTE commercial network…… there are so many exciting successes. Worldwide, Huawei has succeeded in providing managed services for almost 100 customer networks and has provided training for over 50,000 customers and partners. At the same time, together with our customers we have successfully provided service for the Shanghai World Expo, the World Cup in South Africa, the Hajj, and the Guangzhou Asian Games. Through these fantastic global events, our service has allowed more people than ever before share in the joy of success.
Address: B1, Huawei Base, Bantian, Longgang, Shenzhen, China 518129 Publication registration No.: Yue B No. 1163 The information contained in this document is fore reference purpose only, and is subject to change or withdrawal according to specic customer
requirement and conditions. Copyright © Huawei Technologies Co., Ltd. 2011. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.
In the professional services eld, we initiated the building of service solution capacity building in full scale. We have worked together with our customers. Starting from the customers' pain points, we perfected our service products and solution management architecture, and released a series of service solutions for our customers. In a number of regions worldwide our professional services has been acknowledged.
In 2011, Huawei service will create more opportunities to hear the customer's voice and learn about their needs, and nimbly confront customer needs and issues with closed-loop management.
NO WARRANTY
The contents of this document are for information purpose only, and provided “as if”. Except as required by applicable laws, no warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability and tness of this document. To the maximum extent permitted by applicable law, in no case shall Huawei Technologies Co., Ltd. Be liable for any special, incidental, i ndirect, or consequential damaged, or lost prots, business, revenue, data, goodwill or anticipated savings arising out of or in connection with any use if this document. For electronic version and su bscription, please visit www.huawei.com
In the ever changing telecom industry, we will collaborate with our customers to enable the business transformation by enriching our services solution, portfolio and quality delivery.
CONTENTS
We are Ready to Enable Your Busi Busines nesss Transfo Transforma rmatio tion n
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Face to Face P02 We are Ready to Enable Your Business Transformation
Solution P08 The Value of Future Data Center Transformation P12 Huawei FBB Integration Solution: Transforming Your Broadband
P14 Ensuring Business Success with Accurate Network Planning P16 E2E Service Quality Solution P18 Improving Efciency with Visualized IP Network O&M Solution
P20 The Next Generation Engine of Huawei Managed Services: E-iNOC OSS Platform
P24 Key Event Assurance, Reliable Service Partner – Huawei securing the excellent performance on the world stage
P26 Huawei IP Certication Solution: Your Market’s Credentials
Success Story P30 Telefonica O2 Boosting Competence by Field Maintenance Outsourcing
P32 Grameenphone Enjoys All-IP Network Transformation
P34 ONO, Spain Embrace the Future with Managed Services Solution
P36 China Mobile (Hangzhou): Visualizing IP Network O&M
P38 Bite Latvia Swap to Create an Excellent MBB Network
P40 Assuring a Splendid World Expo 2010
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Face to Face
We are Ready to Enable Akram Tuffaha Huawei Middle East Region Account Service Department Director
In recent industry transformations of measuring the network quality, you have mentioned the concept of Quality of Experience (QoE). How does the end-users’ QoE maps into the network’s KPI? That is true: The customers’ perception towards network performance & quality has changed over the past few years in which the network availability and KPI’s were the only measures of a network health. Huawei has greatly contributed towards the market awareness bringing up the principle of “Customers Service Perception and Quality of Experience”. It does not matter how a network KPI’s scope if the end customers still complain about the quality of service they receive and pay for. At the end of the day, it is your customer who judges the quality of your offered services not the tools being used. Huawei has gone long term in developing tools and methodologies that touch this area; by deploying special probes in the network and using customized tools, our network optimization specialized teams have supported
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tens of customers in the region to improve the quality of their network, service Excellency, and retain customer loyalty. We believe that our customers’ success is what drives our innovation and continuous improvement. Service Quality Management (SQM) is a new solution that Huawei has chosen to rst implement in this region and since Huawei is always keen to ensure its customers leadership in their markets not only by offering best quality services but also by providing the latest technology innovations enabling their business to grow and stabilize, we showcased this service to one of our Top Key Accounts as the 1st global trial for Huawei’s solution. Our customer has deeply appreciated this approach and has demonstrated their satisfaction to this service. I believe other Middle Eastern customers shall show interest in such new innovative initiatives in their future Managed Services projects.
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Your Business Transformation
When it comes to Broadband, MBB is the dominant trend in the Developed Middle East markets. How do you see the future of this trend and how would Huawei professional services participate in shaping this trend? This trend is certainly governing broadband in the Middle East. Our customers are continuously looking to increase their MBB network capabilities to meet the massive demand and increased trafc generated by the subscribers of all ages. Nevertheless, FBB is still a very strong bearer as it provides better quality of IPTV and Video streaming services. Huawei is providing all major operators and operator groups in the Middle East with at least one of these two technologies; some of them with advanced All-IP networks infrastructure. Their major concern lately is how to guarantee the Quality of Experience of their end-users? Being the leader in All-IP has enabled us to support our customers in addressing these challenges down to the packet level. Our Endto-End Service Quality Management solution is
developed with SQM framework by TMForum® for active and passive probing to simulate the experience of end-users and dene metrics to measure and enhance overall customer satisfaction. It is worth mentioning that Middle Eastern service providers are offering both FBB and MBB, but their target segments are “currently” slightly different. We believe both technologies will co-exist and complement each other for better customer experience and more service packages, at the same time, we are seeing new Mergers and Acquisitions in our industry where service providers will logically offer a bundled MBB/FBB solution to their subscribers. Our role is not only to assure higher ARPU business models but to also offer the broadband subscribers an assured and seamless quality of experience.
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Face to Face
We are Ready to Enable Adriana Boersma-Rodriguez Huawei European Region Services Marketing & Sales Vice President
What is the Huawei professional service progress in Europe for the last year and what are the future plans and strategy in this area for Huawei? …We have improved our facility centers including our TAC center in the UK and formalized the establishment of two NOC centers, one in Romania and one in Spain. Other than increasing the human capital index by 25%, it is imperative that we improve our capabilities and competence of our people who need to understand the market dynamic, our customer pain points, and also nd ways to support our customers with Huawei total E2E solutions. In this respect we have nalized setting up two new Global Training Centers in Europe, one in France and one in Belgium.
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As part of our progress in Europe and working together with Global Headquarters, we rened the new service product portfolio, dening 3 solutions we will work with: the rst one starts from the learning services and moving to the advisory services, the second one is our assurance solution dealing with the Customer Support and Managed Services, focusing now on the E2E not only on the network side, but also on the IT side and the third one is the Integration solution as more and more operators require this type of services like E2E network integration or Cloud computing integration solution.
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Your Business Transformation
Apart from OPEX and CAPEX reduction which are the main concerns faced by your customers in Europe and how do you respond to these challenges? Our customers are rethinking what is core business and what is non-core. In this respect, a lot of new opportunities appear for Huawei as our company is privileged to be part of the new developments of All-IP networks. Huawei is one of the front enrollers in All-IP. We are the only company ranked in the top three positions for xed, mobile and All-IP. By combining those with the new business models and helping them with the verticals we create a very good potential for Huawei especially when it comes to the new E2E Managed Services. Another challenge we are working hard to overcome with the customer is the quality of their networks which are severally hurt by the data trafc and the new terminals which require higher capacity. For these situations
we provide specic solutions like Network Performance Management managing E2E measured form the subscriber in stead of measuring only from network point of view. Based on the abundant global experience and extensive industry knowledge, we can resolve performance problems in network dynamic developing quickly and assure stable performance KPIs.
Furthermore an additional issue appears, the network security, as the more and more the networks can be impacted by external sources of problems. For these situations we provide security management solutions including professional security service, security operations center, centralized security management system and Managed security service platform.
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Face to Face
We are Ready to Enable Wang Xiangdong Huawei Professional Services Solution Expert
Green Mobile Service Solution How do you measure the success of your product, service, programme or initiative? How successful have you been to date in quantiable terms? Huawei Green Mobile Service Solution offers power system monitoring and controlling capability, which can be tailored from basic eld services to advanced network management services. The solution can deliver up to 80% savings on energy consumption. Huawei’s 4th Generation Base Station provides up to 80% savings on energy – at 450W it offers the lowest energy consumption on the market. The small size BTS3900E base station delivers best-in-class in material consumption and at 17kg is easy to deploy. Over 90% of Huawei’s base station materials can be recycled. During low trafc periods, a major part of the base station can be set to power save mode, which shuts down part of the network resources dynamically to save up to 25% of energy use.
Precision cooling reduces the energy consumption of sites by up to 20% by using CFD (Computational Fluid Dynamics) emulation software and professional evaluation instruments. The battery box temperature control approach enables the ambient temperature to reach 40˚C when the battery array is located in the battery box with air conditioning, which usually controls the temperature to 25 ˚C, saving over 50% energy usage. The solar solution is virtually maintenancefree, saves signicant operational costs –very environment friendly. A further incentive for carriers to use this solution is to take advantage of governmental subsidies for renewable energy projects, which becomes more feasible when energy demands are reduced. Compared with conventional diesel generators, the solar-fuel hybrid solution can save up to 53% of fuel by reducing the generator runtime by up to 70%.
What specic evidence would you highlight for your entry, in terms of it contributing toward a greener economy, industry or community, or reducing carbon emissions? The main equipment energy-saving modication solution has become promoted around the world since it was rst trialed and deployed in
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China Unicom. It has been rolled out more than 10k sites in regions which are off-grid or where electricity costs are high, such as China, Asia-
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Your Business Transformation
Pacic, and the Middle East. The solution accounts for 2% of Huawei’s 500k installed base of base stations. The auxiliary energy-saving modication solution has been largely deployed in China Mobile and China Unicom networks. This solution is applicable not only to the base station site, but also to the central shelter and the IDC site. To date, Huawei has delivered 3000 sites with the renewable power solution, including the solar-powered site on Everest, at 6500m it is the highest altitude site in the world, and the delivery of African sites, where oil generator supplies were modied
with the renewable power solutions. 12.56 million KWh power was generated each year in the sites with the renewable power solution in Qinghai province of China. Compared to the same capacity coal-red power plants, 4400 tons of standard coal is saved each year with a corresponding reduction of 92.8 tons of SO2, 14504 tons of CO2 emissions, and 1080 tons of soot. Annually, a typical conventional base station site may consume 3,600 kWh of electrical power. Huawei Green Mobile Service Solution can achieve savings of 50%. So, over a lifespan of at least 20 years, it can contribute savings of 100 million kWh with a corresponding reduction 60K tons of CO2 emission.
What business benets have you seen from your focus on environmental sustainability? Huawei sees the telecoms energy relevant accessible market opportunity in terms of three sectors: Installed base infrastructure (up to US$20Billion), New infrastructure deployments (up to US$10Billion), and Energy relevant OPEX reduction (up to US$60Billion). These three sectors are directly related to the global issue of energy efciency. As we already know, carriers’ network sites (both base station sites & switch sites) consume ~90% of their total energy use, and up to 30% of OPEX. There is increased need to reduce the OPEX of telecom sites in many existing areas. There is major demand for coverage in new potential markets in rural and remote areas which may be off grid or on an unreliable grid. There is a drive to protect the environment and
reduce carbon footprint. Huawei Green Mobile Service Solution offers the industry’s most comprehensive range of energy service solutions developed to meet all these demands. With the unpredictable cost of fuel and the inaccessibility of site locations, there are signicant nancial and environmental benets from the renewable power solutions. We can help carriers to reduce their CO2 emissions to contribute to the global battle against climate change. Last but not the least, our efforts to address environmental sustainability have propelled technological innovation forward and increased resource utilization efciencies. Huawei has combined environmental and business benets. Low carbon development will create a win-win business.
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Solution
The Value of Future Data Center Transformation By You ShunGang
Today, traditional internet and telecom data centers are facing increasing pressures of low resource utilization, slow Time-to-Market (TTM), high capital expenditures, and lower ARPU. Coinciding with the demand for next generation data centers with more powerful computing capabilities, more bandwidth, more storage space, more agile business models, and, of course, lower cost. This is primarily because of the rapidly developing ICT markets including 3G, multimedia and p2p services. Pressure of Telecom and Internet services development How to host more and more multimedia services? How to improve 3G user mobile Internet experience? How to support ICT services transformation? How to improve service capability for VIP enterprise customers? How to adapt and prot by Internet trends: Web 2.0, Web 3.0, HD, 3D, Cloud Computing? •
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Providing data center business continuity How to increase the level of availability of data center operations, without heavy capital expenditures? •
Increasing speed of commercial launch How to help customers focus on the business requirements without the need to understand complex IT infrastructure across multiple products from different vendors? How to support fast-changing businesses on existing IT infrastructure platforms?
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e.g. time-based workload rescheduling? How to increase operations and maintenance efciencies?
Difculties of future expansion How to design easily scalable IT infrastructure, including IP address planning, bandwidth design, routing design, etc? •
Obviously, the trends of next generation data centers are towards virtualization and cloud computing. Huawei Cloud Computing Data Center Service is staffed by highly experienced and professional personnel. The service helps customers plan, design, build and implement practicable and maintainable data centers which fully meet their requirements including: Flexible and scalable: including network, computing resource, storage, backup, disaster recovery and security. High performance and efciency: with advanced and reliable cloud computing support to provide the platform for future initiatives, service growth and change requirements, for the next 5 to 10 years. Automated and centralized: high-quality IT service for the customers and business department. •
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Cloud Computing Services
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Optimize TVO How to optimize resource utilization plans, •
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Huawei Cloud Computing Data Center Service primarily comprises of the following components: network integration services, security services, computing and storage virtualization and optimization services, desktop cloud services, IT service management strategy and design services, business continuity services and green facility services.
1. Network Integration Service The data center Network Integration service is one of the most important components of Huawei’s overall Data Center Solution. The service helps customers realize optimized data center network infrastructure to support business continuity. Huawei works closely with customers to understand their business objective and requirements then develop the Network architecture of the Data Center accordingly. There are four subcomponents ofthis service: delivery design, system interoperability conguration, test and acceptance, and eld training. Value of Network Integration Service The network integration service for data centers helps customers plan, design and deploy a high-availability, high-performance, highly scalable network architecture to meet their business needs. The optimized and scalable network architecture providesa at and converged network architecture to better support data center virtualization, consolidation and the dynamic allocation of resources. And the simplied network architecture also helps customers reduce their space, power and cooling costs, and improve efciency. 2. Security Service The security service helps customers build information security systems, after business consulting and information architecture design of the data center. Commencing with the understanding and analyzing of actual security requirements, the service designs an appropriate security solution. This will meet the security objectives, based on advanced international and industrial security technical standards and guidee, and the data center security practices of Huawei.
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The security service comprises network, system and application layer security controls. The main security technology and product includes: rewall, IDS/IPS, anti-virus, identity and access management, network security domain. The Security Service comprises three main service modules: Infrastructure Security Service, Identity and Access Management Service, and Virtualization Security Service. Each service module is divided into four service activities: Design, System Interoperability Conguration, Test and Acceptance, and Field Training. Value of Security Integration Service The security service provides appropriate security isolation and protection controls for the multi-tenancy environment in cloud computing. This is achieved through network security design, VM isolation and protection, and user identity and privilege management. Not only does it clear up the security concerns of end users moving their business to cloud computing, but also improves the brand reputation of the data center, thus attracting more end users.
3. Server Virtualization Service The Server Virtualization Service is an important service to help customers design and build server virtualization platforms, after Huawei initially documents and analyzes the customer’s existing IT environment, including existing network topology, storage information, server capability, application information etc. If customers don’t know their virtual oversubscription rates, Huawei help customers to evaluate their existing application server capability and provides advice concerning the virtual oversubscription rate. Huawei then designs the server vitalization platform and provides an implementation solution which includes network, server virtualization software, storage system and management system. Finally, Huawei implements the system and performs the acceptance testing based on the customer requirements. Value of Server Virtualization Service Decoupling the physical hardware from the operating system and applications, virtualization allows customers to consolidate servers, improve utilization and improve
maintainability. This typically yields signicant cost savings and benets including: Reduced server, storage and networking costs Reduced growing power/cooling/facilities costs Improved IT productivity Reduced business risks Improved business agility •
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4. P2V Migration Service P2V Migration Service helps customers to migrate their application system from a physical server to a virtual platform. This is after the completion of building the server virtualization platform. Initially, Huawei copies the application system to a virtual machine image. Then the application system is tested in the virtual machine whilst the application is still operational in the physical system. If the test is successful, Huawei synchronizes the physical and virtual systems and transitions to the virtual system.
The virtualization migration service is not only physical to virtual, but also physical to physical, virtual to physical, physical to image etc.
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Solution
Value of P2V Migration Service The P2V migration service can help enterprises move their application system from hardware server to virtual machine smoothly and providing full business continuity. 5. IT Service Management Strategy (ITSM) and Design Service ITSM service provides customers with the ITILbased service management which deploys coordination between people, process and technology of the customer organization and ensures that the combination of technology, processes and people is integrated and meets the customer requirements.
Value of IT Service Management Strategy and Design Service The ITSM service provides customer with ITIL-based process integration solution, which combines with people, process and technology. It also provides the ability of standardizing the management process and improving the IT support efciency. As a result, the cost is reduced and the customer satisfaction will be improved. 6. Disaster Recovery Service It provides a comprehensive information analysis for VDC (Virtual Data Center) environment include disaster recovery sites, LLD (Low Level Design) and DD (Data Design) plans for disaster recovery site, implements disaster backup and recovery, provides drilling design and drilling services. Value of Disaster Recovery Service Disaster recovery service provides a comprehensive disaster recovery solution for the next-generation virtualization data center, helps them to build an efcient disaster recovery system and to ensure business continuity. 7. Green Facilities Services As IT network components upgrade more frequently than facilities, which make less compatibility between dynamic IT load and static facilities. It in turns causes lower availability, lower efciency, higher cost, instability and difculty to scale for Data Center.
Huawei green facilities integration service aims to offer the optimal facility solution
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that meets requirements for today and future growth, which combines with leading design philosophy, advanced technologies and new innovations. Huawei data center facility experts are professional in aligning the requirements of dynamic IT load with the performance and expectations of facilities. The outcome is an early and accurate alignment between project scope, schedule and budget. Value of Green Facilities Integration Service Huawei data center facilities integration service focus on three core values that is “Hybrid”, ‘Modular” and “Elastic”.
Building a data center is a big investment and the cost is an important concern to all businesses. Different tiers of Data center can be built by corresponding to the business importance. Huawei comprehensively understands the standards that ensure a hybrid design provides best practice for data center. The Hybrid design balances the business requirements and CAPEX requirements. Data center are very complex infrastructures which tend to become unmanageable over time. Huawei Modular design allows customers to manage complex data centers easily with small pods or cells. The pod or
zone can easily produce and duplicate that makes available to build a data center step by step according to your business requirements. Obviously, it’s a cost effective method for data center’s upgrade and expansion. As virtualization and cloud computing is adopted by more and more IT managers, the IT load has experienced big change and the traditional facilities are not capable to meet the requirements proactively. Huawei Elastic facilities solution can offer good adaptable performance for the IT dynamics load with high energy efciency that makes the data center green and lower OPEX.
Future Transformation Values Summary Huawei cloud computing data center “Service” is dedicated to provide customers (including operators, governments and enterprises) with end-to-end data center system integration solutions. By utilizing the wealth of technical strengths, sophisticated product lines, rich engineering experience and strong innovations in ICT elds, as well as the unique understanding in the trends of data center and requirements of customers, Huawei cloud computing data center service is able to effectively improve the next
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generation data center feasibility and reduce implementation risks. Key Values: Obtain optimized resource consolidation ratio plan, and reduced server CAPEX. Huawei cloud computing data center Service makes data center network architecture more elastic, robust, scalable, and highly adaptive. Huawei cloud computing data center Service utilizes Huawei internal cloud desktop security experiences which helps customers reduce law-compliance risk, enhance brand value and attract more users. The “Service” is dedicated to track and analyze highly mature and successful business models, thus helping customers focus on business plans and their competitive strengths. Huawei cloud computing data center Service helps create automated and centralized management platform, thus speeding the business time-to-market and reducing CAPEX for data center consumers, simplifying the maintenance operation and reducing OPEX for data center providers. Huawei green facilities integration service reduces investment risk and enhances ROR (Return on Racks). Complete investigation and deliberate
analysis positioned the potential risk before project launch that makes less risk in actual operation. Higher operation efciency equals higher ROR.
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Experiences and Capabilities Worldwide cases
Since 2004, Huawei has performed technical research on the integration services of data centers. Over the past 7 years, Huawei has built multi-service data centers for many well-known carriers. For example China Mobile, China Telecom, China Unicom. From these projects, Huawei has accumulated a wealth of engineering experience. And on such a basis, Huawei has formed systematic solutions in multiservice data center design and developed a highly efcient delivery team. Huawei data center service has help 30% branches of China Mobile (who is world number 1 in terms of user numbers, market value and brand value of global subscribers), to build their data centers worldwide. Huawei also provided e-Government, e-Health, and e-Education solutions to the governments of many African countries.
Ecosystem of Data Center Professional Services
Huawei cooperates with various data center vendors, including Vmware, Citrix, Microsoft, IBM, HP, Oracle, Netapp, EMC, Juniper, Trendmacro, etc, to test, optimize, customize, integrate and deliver the benets and advantages of different products and technology, ensuring that Huawei’s solution forms a complete and solid system. Huawei cooperates with many local partners and commits to deliver the most cost effective cloud computing data center service to customers quickly. We share the resources and benet from each other’s advantages. Beneting from the training program and knowledge base from Huawei, partners can quickly and successfully support any delivery of project. Huawei and many operators formed joint R&D teams, collectively prototyping and researching the business models that utilizes the new technology of virtualization and cloud, which reduces the research CAPEX and risk, increase the business agility and opportunity.
Editor: Yaser Khateeb
[email protected]
Greenland
Sweden
USA
UK Russia Netherlands Poland Germany France Ukraine Romania Portugal Kazakhstan Spain Italy Bulgaria Mongolia Uzbekistan Greece Turkey Morocco Turkmenistan Tunisia South Korea China Algeria Japan Pakistan Libya Nepal Egypt Bahrain Mauritania UAE Bangladesh Mali Saudi Arabia Myanmar Laos Hainan Cape Verde Niger Chad India Senegal Sudan Thailand Philippine Cambodia Vietnam Sierra Leone Nigeria Ethiopia Malaysia Somalia Cote D'Ivoire Ghana Sri Lanka Uganda Singapore Kenya
Canada
USA
Mexico
Colombia Venezuela Ecuador
Indonesia
Congo Zambia Angora
Peru
Madagascar
Zimbabwe
Brazil
Vanuatu Australia Chile
Paraguay
South Africa Argentina
Huawei Data Center Services Successful Cases
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Solution
Huawei FBB Integration Solution: Transorming Your Broadband By Asif Ali
During the last ten years, access network bandwidth requirements grew rapidly, from 56Kbps to several Mega bps by using ADSL/ ADSL2+. The main drivers of bandwidth growth are Multi-Play services requirements, competition from other service providers and Cable Multiple System Operators (MSO), and government encouragement on “Information Society Strategy”. We can forecast that the access bandwidth will get up to 50~100 Mbps in the coming 3 or 5 years. From a technical point of view, it needs a state-of-the-art FTTH solution to meet the new high bandwidth requirements for access network which Huawei is ready to provide not only an E2E solution but also offers full consulting for business and “Goto-Market” strategy. The main three parts of the FTTH network are: • OLT/CO (Central Ofce) • ONT/End User (Optical Network Terminal) • ODN (Optical Distribution Network)
Challenges of FTTH Network construction There are various challenges in constructing and installing a solid FTTH network: • Transporting the huge bandwidth efciently • Selecting the FTTx access mode rationally • Fiber resource saving, Long-distance coverage and reliable transporting • Planning ODN rationally • Considering and planning for customer’s Opex reduction • Multi-play services quality of experience assurance • Access design
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ODN Most Challenging part of FTTH Network In FTTH Deployment, the most difcult and challenging part is the ODN deployment. The cost structure of a FTTH network: whereas, the ODN takes more than 70% of the total cost. So, many elements must be carefully considered and planned such as placing Optical Line Terminal (OLT) & Optical-Fiber Distribution Frame (ODF), placing passive components (Splitter & Fiber distribution boxes), realizing Optical ber cables (Feeder, Distribution & Access) deployment for different scenarios whether they are for High & Multi Story buildings (commercial & residential) or to Villas - all according to actual site situation and deployment requirements.
Unparallel abilities to deploy FTTH Based on Huawei global analysis, best practices and experience, the construction of a FTTH network does not require only a conventional vendor, but an enabler with full abilities of Network Planning & Design, Product Integration, Engineering Implementation, excellent Project Management, E2E delivery, bringing transformation and value like Providing Reasonable TCO, Providing Series and Customized Products, and also Providing Turnkey Project. The service providers need these services to ensure the success of their project and the return of their investment. In simple terms, “it has to be done right”.
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Hardware Ability: Full series of equipments including OLT, ONU, ONT and ODN are available.
Flexible On-Site Solution
Full Range Soft Ability
UniSite Solution: full environmental adaptability, including installing sites anywhere quickly. Soft Ability: Excellent Network planning, engineering, business consultancy, and integration.
Editor: Nisreen Abu Karsh
[email protected]
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Solution
Ensuring Business Success with Accurate Network Planning By Wang Yang
Demand-oriented Capacity Planning Mobile data services are one of the fastest growing segments in the telecommunication industry. One of the main drivers is the recent boom in smart phone sales and usage combined with the rising customer demand for mobility and exibility. These trends result in an exponential growth of trafc volumes in mobile networks, whereas the revenues are growing slowly or stagnating. In consequence, mobile operators have to nd a way to cope with this tremendous growth while at same time keeping their expenses to a minimum. Or in other words they continuously have to provide the right network capacity according to the ever changing customer demand at minimum costs and without over-dimensioning their network. Especially with the current smart phone boom, a new situation has arisen. The transported amount of data is only one parameter. To foresee the necessary network resources proactively in their entirety, additional trafc parameters such as maximum bandwidth, the maximum number of simultaneous connections and the signalling load are required. These parameters are referred to as the trafc model. However, the relations between these parameters have dramatically changed recently. This presents an additional challenge because long-term forecasts are getting difcult due to the dynamic changes of the trafc model.
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In the past, the most important development driver • GPRS throughput in connection with the SGSN • Number of parallel connections on the GGSN With the fast development in the smart phone eld the signalling load is brought into focus. At the same time we see increasingly complex requirements for more exible pricing models. Finally, the pace of innovation in the past has steadily reduced to a few years. This mainly results in two big challenges for the future: • The increasing difculty to predict capacity demand and • Lower return of investment. The main concerns and arising questions on operator side can be summarized as followed: • When is network capacity investment required? • How to plan the capacity expansion accurately? • What is the impact of smart phones to the network? • How to design a cost-efcient way to monitor the network? Exploring the deeper reasons for unexpected capacity and performance problems, three factors need to be considered: Users, services and terminals.
When planning the network, only user number was a variable, while the trafc model remained nearly unchanged. There was nearly no gap between planned network capacity and the resulting live network capacity. After many new applications were launched in the network and new terminals were used, operators found it more and more difcult to accurately predict their network development. Now the factors applications and terminals become new variables. Any new application or new smart phone may cause a sudden and unforeseen change of the trafc model. A changed trafc model can modify the usage of network resources and potentially lead to unexpected overload. Hence, new planning methods are needed in order to cope with this new situation.
Huawei Resource Capacity Solution Offers a Better Planning Base In December 2010, Telekom Deutschland GmbH and Huawei Technologies contractually agreed to design and deliver a solution meeting these challenges and therefore a better way of network planning. Huawei Network Trafc Forecast Model Solution includes: • Routine monitoring and data collection • Reviewing of the trafc model • Yearly capacity forecasting and assessment
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Deutsche Telekom is one of the world’s leading integrated telecommunications companies with more than 129 million mobile customers, approximately 37 million xed-network lines and 16 million broadband lines (as of September 30, 2010). The Group provides products and services for the xed network, mobile communications, the Internet and IPTV for consumers, and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in over 50 countries and has more than 250,000 employees worldwide. The Group generated revenues of EUR 64.6 billion in the 2009 nancial year – more than half of it outside Germany (as of December 31, 2009).
• A yearly report, providing suggestions for capacity improvement and possible expansion
where the bottleneck of the network will show rst and when the suitable time for network upgrade will be.
Based on the learning’s from historical data, raw data of NodeB’s, smart phones and network trend monitoring, combined with TDG’s business planning we can recognize the impact of new NodeB’s and smart phones and forecast the trafc model of the PS network in the coming year.
By running simulation tests for each SGSN in our lab environment we were able to create a mapping relationship between the trafc model and future capacity utilization of the network elements with a best practice approach.
By mapping the forecasted trafc model to the equipment capacity utilization, we can forecast how long the existing platform can deliver the needed capacity and performance. The customer can now answer the question
Due to a deep and time efcient case study, we are now able to forecast the trend of the PS network and capacity utilization value of the future network in a short time. By taking into account the main driver and factors for actual changes in PS networks, the solution
delivers the means to keep under control the risks for capacity and performance gaps or the danger of unexpected degrading performance. This represents a tremendous improvement from the traditional more reactive planning approach to a pro-active and cost-efcient way of network planning. In a joint effort with Telekom Deutschland GmbH, Huawei will ensure the best evolution of the project, while continuously analyzing the network requirements with the aim of improving its performance and efciency.
Editor: Yangdong
[email protected]
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Solution
E2E Service Quality Solution By Yap Kok Ho
For the past 10 years, end user culture and behavior has been driving the evolution of cellular technology. User demand on entertainment and business applications are causing networks to become much more complex than before.
Technology Trend
Experience Cafe
Technology Complexity
Working
Office
User
WatchingTV
Subway
Device
Learning
Home
Video telephony
Email
Today, users have a choice of a variety of services and packages. The “old school” method of measuring user experience by means of KPI’s is no longer accurate enough. KPI’s alone cannot represent the user experience across the different services available today. The more complex networks are getting, the more complex it is to becoming to understand user experience and satisfaction, service offerings and business models. User behaviors are unique. In order to better understand the user experience, we rst have to understand the user’s behavior and service model. Once the user behavior is understood, the methods to measure experience can be customized using Key Quality Indicators (KQI). These KQI’s are mapped to the technical Key Performance Indicators (KPI) with corresponding weight factors focusing on services with the highest impact on customer satisfaction. Now that we understand how to measure service quality and end user perception in today’s complex environment, we can develop methods to improve the End-to-End service quality and thus the customer Quality-of-Experience. The methodologies are based on preventive and proactive management together with innovation of more effective End-to-End service quality improvement.
Driving
Apps
Video/Voice Messaging MMS
Network IP Transformation
Social Networking
SMS
Mobile TV
PTT IMS
Location Based Services
End-user Experience
User Culture Drives Technology Trend
Proactive Management In proactive management, the main objective is to proactively identify potential problems experienced by the VIP users and conduct necessary improvement measures instead of reactively responding to customer complains. Apart from that, by analyzing failures faced by users experiencing the worse network quality, we can reduce blind spots due to averaging of KPI statistics.
Users raising complaints Help handle user complaints timely and properly to reduce the influence on satisfaction to the minimum.
After users raised complaints Keep supervising the subsequent service quality for users who have raised complaints.
Special VIP Group
Before users raise complaints Complaint Center
VIP Group
Change passive complaint handling to active user Experiencemanagement
Preventive Management Since the requirements of resources for each service is different, the preventive management methodology analyzes the capacity breakpoint according to the demand growth of different services. This would serve as the reference for network design and expansion plan.
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Monitor VIP Group
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Innovative Management Optimized Signaling Policy, Secured Connectivity RNC transfers UE to Cell_FACH/PCH state before UE initiates the Pre Fast Dormancy procedure
Huawei Solution: optimized processing procedure Smartphone data service
Smartphone Heartbeat
Traditional phone
Procedure simplification
IDLE PCH
Idle<->DCH<->Idle Signalling Flow
DCH FACH
Smartphone data service
Smartphone Heartbeat
UE
Traditional phone IDLE
PCH
DCH
PCH PCH
FACH
FACH
DCH FACH
NodeB
RNC
PCH<->DCH<->PCH Signalling Flow SGSN
UE
NodeB
RNC
SGSN
While networks continue to evolve, we need to improve the traditional ways of network performance improvement. Huawei has developed innovative Endto-End service quality improvement methods to improve the performance of solutions at network level, service level and user level, i.e. Smart Phone Impact Solution, Enhanced Network Performance Improvement, etc. Huawei has a full suite of tools available to measure and improve the performance of each network segment, RF, Transport, Core and VAS for both TDM and IP networks. Combined with our case databases, support organizations (GNAC and RNAC) and extensive industry experience, Huawei will continue to create new methodologies, processes and tools for fast detection of problem areas in an End-to-End quality improvement campaign. Editor: Ali Mughrabi
[email protected]
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Solution
Improving Eficiency with Visualized IP Network O&M Solution By Wang Yang
Why Traditional IP O&M is Inefcient First: The network is invisible
Trafc routes are obscured and dynamic routing on IP networks basically randomizes route predictions. As network management takes place in the dark, fault location is extremely difcult.
The E2E pipe is also invisible, and its status hidden. Constructing the E2E pipe requires complex cross-domain congurations and highly skilled O&M engineers. Traditional single-domain network management systems (NMS) fail to visibly and efciently provision services. Finally, the invisibility of service quality (QoS) makes it difcult to improve user experience. A traditional NMS displays network performance, but not the quality of the services borne. Operators cannot improve what they cannot see.
engineering skills. For example, the O&M of IPTV services often leads to user complaints about the mosaic effect on screen. Locating and solving this problem in the context of the entire network is very difcult, laborious and slow. Third: Improving network performance is tough.
Unlike traditional telecom networks, IP networks suffer delays, packet loss, jitter, and they are also less secure and reliable. The IP mechanism extensively shares bandwidth and exible routing control brings uncertainty to service transmission routes. This can degrade QoS, which is particularly problematic for high-priority services. Combined with imprecise and complex fault location, these issues ensure that improving the performance of an IP network and QoS is far from simple. This frequently translates into a shaky quality of experience (QoE) for end users, which can result in customer churn.
Second: Network management is complex.
The increased network exibility afforded by IP architecture is negatively offset by complex network monitoring, opaque E2E management, and sluggish troubleshooting. The nature of IP fundamentally conicts with the conventional O&M applied to traditional telecom networks. Initially, IP technology was primarily designed to yield survivability via “best effort” mode, which is naturally inadequate for carrier-class monitoring, E2E service management, and by-layer and by-responsibility troubleshooting. Faults on IP networks cannot be reproduced and no historical data exists, rendering troubleshooting random and fault location extremely difcult. Compared with traditional telecom networks, the O&M of IP networks is complex, inefcient, and requires specialist
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visible. It visibly displays QoS and reects the true user experience delivered by services such as IPTV, VoIP, HIS and VPN. The solution specify faults and divide responsibilities via a section by section comparison of QoS, enabling O&M engineers to quickly troubleshoot faults on the IP forwarding plane. The demarcation of service problems is clear at a glance given that O&M and Commercial Operations departments have uniform QoE indicators.
The solution also make the IP control plane visible, giving IP services clear routes that are automatically calculated and displayed. Automated monitoring and route-change analysis prevents network-wide faults caused by routing apping. O&M engineers can quickly analyze, give alerts, and locate faults on the IP control plane. Visible IP O&M dramatically improves efciency for operators. A few simple operations performed on NMS topology empower O&M engineers to easily provision IP services and view corresponding service and trafc status data in real time.
Visualized IP network O&M lights the way
Manageable
Huawei visualized IP network O&M solution strips away the walls of an IP network to make it transparent. The solution gives operators an all-seeing eye: O&M is simple, efciency is improved, and QoS can be enhanced to fortify customer loyalty and ultimately prots.
As the monitoring platform of IP network performance and service quality, the The Huawei Visualized IP network O&M solution comprises two systems: service monitoring and network evaluation. These systems support broadband carriers, mobile carriers, and the IP Core.
Visible
By designing a detailed monitoring plan, the solution ensures that the monitored IP network indicators can accurately reect network performance and QoE, preemptively warn of impending problems, perform association and cluster analysis on various indicators, and accurately reect network health. Based on a complete indicator system and
Huawei Visualized IP network O&M solution offers the rst service assurance system for IP networks by delivering network visibility and visible O&M that spans QoS, routes, conguration. The solution makes the IP forwarding plane
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Statistic multiplexing in IP networks enables resource-sharing, creating a uniform and low-cost network platform for operators; the IP structure facilitates a rich array of services, keeping subscribers satised. But the O&M of IP networks is complex, slow and inefcient, its costs increase year on year. An optimal IP network O&M solution is imminently needed.
an effective monitoring strategy designed to mitigate network failures, operators can delimitate, locate and quickly solve problems. Improvable
Huawei Visualized IP network O&M solution coupled with Huawei’s specialized O&M management service helps operators improve IP network O&M efciency, competitiveness, QoE, and user satisfaction. With a deep understanding of ICT services, service behaviors, and industry standards, Huawei can construct a robust network health and quality monitoring system for operators, and customize a set of Key Quality Indicators (KQIs), KPIs, and tailored analysis reports that holistically reveal actual
network status. Layered, categorized and clustered KQIs and KPIs can output service quality reports for specic departments and levels of personnel. For example, Huawei can provide large volumes of fully analyzed basic data for network O&M personnel, specic service data for middle managers, and regular integrated network and service evaluations for senior management. Huawei can also help operators create a prevention mechanism. For cross-border special-line services, this includes specialized analysis reports and holistic section-bysection link quality reports, which gives operators a clearer understanding of network problems and status. By linking to the call center, operators can discover a network problem in advance, infuse it into
the automatic voice alert, and inform users that the problem has been identied and is being repaired. Problems are preempted and not experienced by users, which guarantees customer satisfaction. Huawei can help operators regularly collate network problems and maximize QoS and QoE by employing various methodologies to optimize MPLS TE, security, multicast, reliability, VPN, capacity, architecture, and routing protocols. IP networks thus become an efcient and visible platform in which simple O&M can lower costs and successfully carry a rich array of high-quality services to customers. Editor: Jason
[email protected]
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Solution
The Next Generation Engine of Huawei Managed Services: E-iNOC OSS Platform By Tian Chuanxi Managed Services comprises three main parts: people, processes and IT platform. Huawei E-iNOC is the Service-Oriented next generation OSS platform. Huawei has embedded its extensive experience in "off the shelf "service models and O&M process into the E-iNOC. E-iNOC is equipped to measure the end-user QoE and improve satisfaction, it will also produce the optimal operational efciency. The modules of E-iNOC include: fault management, performance management, resource management, SLA management, report management, shift management, workforce management and service quality management. Why do we need the E-iNOC Solution? What challenges does the operator face during Operation and Maintenance? Lowering TCO Improving Network Quality and End-user Experience Improving Operation Efciency
•
•
performance. Visible Operation & Network – Managers need visual methods to get a clear view of the network status and O&M performance in order to keep both under control Proactive Prevention
system provides the interface with SMS and Email so the critical faults can be sent to relative staff and manager automatically.
Standards & Best Practices
Huawei addresses these challenges by offering its state of the art E-iNOC OSS Platform.
Based on eTOM and ITIL, Huawei denes standard processes for global Managed Services projects.
The following picture gives an overview about the structure of the E-iNOC OSS Platform.
Huawei has carried out 170 Managed Services projects worldwide, resulting in an abundant amount of experience from all projects operation.
The E-iNOC helps O&M personnel to discover performance and service quality degradation in real time, moreover locate the problem and nd the root cause, then fast to create the trouble ticket and dispatch to Process Management system with an E2E O&M mode. And also E-iNOC supports rich reports to present the network and service KPI. The
Therefore Huawei combines industry standards with the experience gained worldwide in order design customized processes that matches the specic requirements of operators while increasing operations efciency and network quality
• •
•
More and more operators have chosen Managed Services and built up centralized NOC to overcome these difculties.
Portal
Me s sagi ng Tool s SMS / Email / …
Reporting Management
Typical challenges operators face when implementing OSS platforms are: Multi-Vendor Management –instead of choosing one vendor, most operators select their network segments from different vendors. Service Quality and End-user Experience Management – lack of experienced service models, and the capability to real-time monitoring service quality and VIP SLA compliance. End-to-End Process Management – It is necessary to guarantee steady network
Service Quality Management (SQM + CEM)
Service Desk Management
•
•
•
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Fault Management
Workforce Management Inventory Management
SLA Management
Cu st omer Tool s ERP / CRM / BSS / …
Huaw ei Gl obal Tool s
Performance Management
iCare / PSDS / …
A ppl icat ion Huawei EMS & Tools
Other Vendors EMS
M2000 / U2000 / Probes / …
Ericsson / NSN / ALU / Moto / Cisco / IBM / HP / …
Security / Database / Middleware / Disaster Recovery / …
Full Network Operation Covered
Mediation In fr ast ruct ur e
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Solution
Rich Multi-Vendor Experience E-iNOC supports multi-vendor network equipment, and can support more than 400 types of equipment from 25 telecom manufacturers as can be seen in the following gure: In order to reach this stage of E-iNOC platform interoperability , Huawei has partnered with industry leaders like IBM for fault management and with HP/Inspur for performance management, thus providing operators with one exible and ridged platform tailored to their requirements.
Enables to Measure Service Quality and End-user Perception E-iNOC collects data source from overall
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network, and relates KPI to KQI according to Huawei experienced “off the shelf” models. The real-time dashboard for KQI monitoring is provided to enable Huawei Managed Services to prevent service degradation and improve end-user experience. E-iNOC provides the feature of trafc visualization which can analyze the status of service distribution and top applications in the network. This is very important for operators to identify the valuable services and subscribers.
E-iNOC uses top-down and call trace approaches to achieve fast and precise fault demarcation and location. This helps Huawei Managed Services to reduce the troubleshooting duration and capable to backtrack the call trace from customer complaints.
E2E - Network Assurance E-iNOC provides the whole network assurance process, including E2E fault management, performance management, change management, and complaint management, therefore insuring E2E network assurance across different network segment, vendors and operations departments, this helps operators increase their network reliability and operation quality while enhancing the overall process efciency thus lowering the operations cost.
Automatic Operation E-iNOC enables the O&M Team to build an end-to-end processes and iNOC records all activities. Then, it must be considered how to improve the efciency of the process. This is
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done through the following features: Automatic trouble ticket dispatch - According to experience, 90% of commercial power failures can be recovered automatically in ve minutes. Thus E-iNOC can dene autodispatch ticket rules for this. Automatic task notication - E-iNOC allows operations teams to dene rules to t a variety of different levels of fault and receive notication by SMS when a new ticket is created in the system
Automatic SLA monitoring - When a ticket exceeds SLA, E-iNOC automatically generates SMS/Mail notication to remind the task owner. Automatic report generation - With proper conguration, performance KPI reports, SLA reports, and alarm reports can all be
generated and sent to an engineer’s email box automatically.
quality. It provides the number of tickets meeting or exceeding the SLA and the SLA performance per group or domain.
Visible Network & Operation
For network visibility, managers generally focus on high level network status E-iNOC has become an indispensable tool in the delivery major projects of Huawei Managed Services. Facing the challenge of Managed Services, Huawei launched its E-iNOC with E2E capabilities to maximize Managed Services Projects efciency (30%) and manpower (Front Ofce 20%, performance 50%), standardize routine O&M work, enable to manage service quality, and share a globally successful experience, thereby reducing O&M cost and improving network quality.
E-iNOC provides a set of dashboards and report that enables operations managers to know the network and operations status , following is a description of these dashboards/reports: Ticket Report helps managers grasp the number of problems occurring in their network, the number of problems solved by each group, and allows comparison with last month/ week reports, it also provides the number of problems that have increased or stayed at the same level. SLA Report helps managers control operational
Editor: Yangdong
[email protected]
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Solution
Key Event Assurance, Reliable Service Partner — Huawei securing the excellent perormance on the world stage By Liu Peng Communication assurance during major events is not only critical for the event itself, but also for operators and Huawei. Largescale public events provide a platform for Huawei to showcase its E2E solutions, fortify its own expertise and experience base, and raise the brand equity of operators. Since Huawei rst guaranteed communications at the 2005 Hajj pilgrimage to Mecca, it has enjoyed subsequent successes in both Asia’s and the world’s highest prole events, including the 2008 Beijing Olympics, the 2009 National Day Parade in China, the 2010 FIFA World Cup in South Africa, the 2010 Shanghai Expo, and the 2010 Guangzhou Asian Games. High in prole and large in size, these events have another feature in common: awless equipment integrity is an absolute must. The resulting cumulative experience has imbued Huawei with a leading insight into communications assurance and much greater expertise.
Assurance Requirements of telecom operators
Organizing committees invariably have high requirements on operators’ networks to facilitate communications at major events such as government conferences, summits, festivals, national and international sporting events, and trade shows. As any network failure would be a highly visible PR disaster, operators strictly coordinate their planning, construction, and O&M departments to develop a specic solution based on assurance targets that follow a stringent SLA. Major events also provide operators with the opportunity to boost their brand equity, promote solutions and services, and showcase their quality assurance capabilities.
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At the Asian Games, for example, China Unicom Guangzhou upgraded its entire 3G network to raise the download speed of its 3G network to 21Mbit/s. Doing so guaranteed services for high-end users with smart phones. Spectators could easily nd venues through the iPhone 4’s GPRS positioning function, or watch events in real time on mobile TV. As a result, China Unicom signicantly enhanced its image as these services would have been impossible if not underpinned by a high-quality 3G network. China Mobile Guangzhou and the Guangzhou Asian Games Organizing Committee (GAGOC) jointly launched mobile media services through the assurance platform of the operator’s TD-LTE network, which was deployed by Huawei. GAGOC released a client CD for registered journalists to install on their handsets and access the service. They could then obtain 12 categories of ofcial information, including media announcements, trafc information, athletes' proles, and live videos. Combining 3G mobile communications with smart phone technology, this new service facilitated simple and immediate access to information on the Games. The Director of the Asian Games Media Center commented that, "The mobile media service platform marks a great step in innovation. Reporters at the Games were very impressed that they could so easily and quickly access new media content and services, including live videos.”
begins all E2E assurance projects by analyzing the operator's requirements and the particular characteristics of a given event to develop a viable, tailored solution. The following stages cover solution design, planning and on-site engineering; maintenance and optimization; renements to security policies; and on-site assurance, which also cover any emergency tasks. For the Beijing Olympic Games, China Mobile demanded seamless coverage for its wireless base stations. As part of this project and to enable the Olympic torch relay to proceed smoothly, Huawei deployed solar-powered base stations on Mount Everest at an altitude of 6,500 meters to realize full network coverage. The 2010 Asian Games gave Huawei and China Mobile the chance to demonstrate the range and power of the operator’s TD-LTE services to millions of subscribers, including video on demand (VOD), highspeed downloads, wireless home gateways, 3D HD movies, telepresence, and wireless video walls. The TD-LTE network enabled Guangdong Satellite TV and various sports channels to transmit live video broadcasts from the Guangzhou Olympic Sports Center and Haixingsha Island. Guangdong TV and China Central TV (CCTV) both reported that China Mobile Guangzhou’s LTE network, which comprises Huawei devices, awlessly carried video broadcasts. This fullled Huawei mission to bring "state-of-the-art communication technologies" to the Asian Games.
Huawei's Services
Huawei has cooperated with many telecom operators to deliver high-grade assurance solutions. While major events are more predictable than emergencies such as natural disasters and civil unrest, early involvement is still a precondition for success. Huawei
Different Solutions for Different Events The trafc models and emphases of network assurance projects vary depending on the nature of the event, the conditions of the local
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We at MTN can only say, THANK YOU, to Huawei and the staff that helped us during this period on the WONDERFUL job they did, the long hours they put into it and last but not least there total DEDICATION, in making this prestigious event a TOTAL SUCCESS for MTN and the country SOUTH AFRICA. Mr. Sameer Dave Chief Technical Ofcer MTN, South Africa
network, and the layout of Huawei’s products. During the Hajj pilgrimage to Mecca, for example, visitors exceed the local population by several times. Limited device resources and trafc bursts greatly pressure the core network and, pre-2005, other vendors’ devices frequently crashed. For its rst assurance project at the 2005 Hajj, Huawei successfully focused on defending its core network against trafc bursts. At the time of the Beijing Olympic Games in 2008, various Huawei devices were already widely deployed in Beijing’s and in the national backbone network. It was also the rst time that China had hosted such a large-scale and prestigious sports event. During the 50-day assurance period that ran from before the opening ceremony to after the Paralympics, Huawei emphasized network stability and rapid emergency response capabilities. The 2010 FIFA World Cup in South Africa marked the rst time that Huawei’s WCDMA and UA5000 products were applied to sporting venues of this size. To meet the needs of billions of soccer fans across the globe, Huawei’s WCDMA products had to ensure network stability across nine stadiums. During the opening and closing ceremonies in the Soccer City stadium in Johannesburg, Huawei focused on maintaining network integrity against trafc bursts and ensuring emergency response capabilities. The World Expo in 2010 was an unusually long event that employed a variety of Huawei devices. For China Mobile Shanghai,
Huawei deployed TD-SCDMA and TD-LTE networks to cover the park. The TD networks of China Mobile Shanghai were still in the ramp-up stage, meaning that the number of TD subscribers was limited and trafc loads were light. During the expo, Shanghai received more than 70 million visitors, whose communication needs had to be comfortably accommodated by the network devices. As such, Huawei focused on long-term network stability to successfully cover an unprecedented 184 days. The recent Guangzhou Asian Games entailed a network assurance project utilizing the full range of Huawei products, including CDMA products for China Telecom; GSM and WCDMA products for China Unicom; and TD-SCDMA, IMS, and LTE products for China Mobile. Running from before the Games to the completion of the Asian Para Games, Huawei ensured a rich array of services, including ticketing, consultation, HDTV, TD video transfer, surveillance, and IPTV. The networks that were deployed to cover the 53 core venues incorporated the vast majority of Huawei’s product range, and the project centered on E2E stability and rapid responses to heavy trafc bursts at hotspots during the opening ceremony.
Practice Yields Stability Huawei’s hardware devices and software versions have consistently demonstrated their maturity and stability at the world’s largest events. Inevitably, contingencies cannot be avoided and problems arise in any given
application scenario due to network complexity and external factors. However, Huawei’s solutions are designed so that any faults can be solved by efcient and precise troubleshooting without impacting service provision.The Huawei devices deployed for the Hajj pilgrimage to Mecca in 2005 represented a historical milestone by providing the rst stable and reliable communications platform at the event, avoiding the frequent crashes of other vendors’ devices; Huawei’s devices have continued to perform faultlessly at Hajj over the last ve years. The project also demonstrated that core network products lay the path for Huawei’s nascent products to reach maturity. During the 2010 FIFA World Cup, the Huawei WCDMA device was thoroughly tested. In close proximity to the base station located in the Soccer City stadium, the crowds, trafc jams, limited base station resources, and frequent terminal access during the entry and exit of spectators caused severe trafc congestion. Analysis by the monitoring and assurance team identied that data service usage was higher than expected, while the percentage of voice services was lower. The team then modied network parameters and adjusted the dynamic assignment of the PCH and TCH to optimize resource utilization. This pre-emptive measure built on a solid yet exible platform enabled devices to run reliably, even during times of high CPU usage. The challenges of major, large-scale events have made Huawei’s products what they are today: stable and mature. They have helped make Huawei what it is today: condent and reliable. Editor: Jason
[email protected]
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Solution
Huawei IP Certification Solution: Your Market’s Credentials By Liu Ping Sun
IP technology is adopted widely in global telecom networks as network convergence becomes reality. Operators who want to implement the IP network technology quickly have realized that the best way to improve their ROI and reduce implementation time, cost, and risk, is to improve the competence and qualication of their technical staff; In addition, prociency of IP skills has become a major selection criterion in recruiting new staff. For quality assurance, it would be benecial to benchmark IP skills development and assessment; IP certication hence gives a solution for benchmarking.
Huawei Datacom Certication model consists of three levels of certication:
Exams
C a r e e r C e r t i f i c a t i o n
Oral Defence
This is a three-tier certication levels which aim to provide IP skills development and assessment for typical job positions in the telecom industry.
A. •
HCDA-HNTD
•
Considering Huawei’s Professional and Experts Datacom Certication, Two learning & certication tracks were designed to fulll the market needs and requirements: Exams
Carrier IP Network
Enterprise IP Network Oral Defence
HCDE-ICNP
HCDP-BCRN
Huawei Certied Datacom Associate (HCDA) is an entry level certication which is preliminary intended for IP network maintenance engineers and other interested professionals who are working with the Carrier/Enterprise IP networks. Upon the completion of the program, certied practitioners are able to follow the norms of the industry, possess skills to apply routing and switching technology, and network security basics into IP network access layer equipment operations and maintenance.
Certificate
Lab Exam
HCDP-BITN
•
1) Career Certication
IP Certication This model is developed by the joint effort of nearly a hundred training experts mainly specialized in complex IP Networks design, benchmarking, and maintenance and the support of one thousand Datacom engineers from Huawei and our partners who are very familiar with the industry. The solution aims to provide comprehensive, specialized, and authoritative certication on network technologies for global customers.
B.
HCDP-BCAN
HCDE
HCDE
Lab Exam
(Carrier-IP)
(Enterprise-IP)
HCDE-OENP
HCDP
HCDP
(Carrier-IP)
(Enterprise-IP)
HCDP-IERN
HCDP-IESN
HCDP-IENP
Huawei Certied Datacom ProfessionalCarrier IP (HCDP-Carrier IP) is an intermediate level certication which is designed for IP network commissioning engineers, IP network O&M engineers, IP network designers and interested professionals who intend to gain a comprehensive and extensive prociency of related technologies in routing, switching and access control in carrier IP networks. Upon obtaining the certication, candidates are expected to be able to implement, maintain and troubleshoot carrier IP networks that run routing, switching and accessing technologies. In order to qualify this program’s certication, candidates need to pass three exams i.e. Building Carrier Routing Network (BCRN), Building Carrier Access Network (BCAN), and Building IP Telecom Network (BITN). Huawei Certied Datacom Expert-Carrier IP (HCDE-Carrier IP) is an advanced level certication; It is mainly intended for IP network designers, architects, and interested professionals who target to gain a comprehensive and extensive prociency in the design, optimization and support of related technologies in carrier IP networks. The certied professional is expected to master expert planning and optimization for large scale carrier IP networks, and perform as a technical consultant in carrier IP networking technologies who can provide technical advisory & guidance. (HCDE-Carrier IP certication is to be offered in August 2011.)
HCDA
C.
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Specialist Certification
Technical Specialist
Compatibility Certification
Fast Certification
Huawei Certied Datacom ProfessionalEnterprise IP (HCDP-Enterprise IP) is an intermediate level certication which is designed for IP network commissioning engineers, IP network O&M engineers, IP network designers, and interested
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•
professionals who intend to gain a comprehensive and extensive prociency of related technologies of routing and switching in enterprise IP networks. Upon obtaining the certication, individuals are expected to be able to implement, maintain and trouble-shoot enterprise IP networks that run routing and switching technologies. In order to qualify for this program’s certication, candidates need to pass three exams i.e. Implementing Enterprise Routing Network (IERN), Implementing Enterprise Switching Network (IESN), and Improving Enterprise Network Performance (IENP). Huawei Certied Datacom ExpertEnterprise IP (HCDE-Enterprise IP) is an advanced level certication. It is mainly intended for IP network designers, architects, and interested professionals who target to gain a comprehensive and extensive prociency in the design, optimization and support of related technologies in enterprise IP networks. The certied professionals are expected to master expert planning and optimization of the large scale enterprise IP networks, and be a technical reference for providing network designs advisory and guidance. (HCDE-Enterprise IP certication is to be offered in August 2011.)
2) Specialist Certication is aimed for those who desire to acquire specic technical skills, such as installation, conguration and troubleshooting of Huawei Datacom products. 3) Compatibility Certication is a fasttrack certication which accommodates the certication issued by other networking vendors and allows those certication holders to attain Huawei’s Datacom certication
within the shortest feasible time frame.
Comprehensive Curriculum and Rigorous Assessment A quality and comprehensive curriculum assures excellent training results. Our customers can join their chosen relevant courses in one of Huawei’s 36 global training centers. The well-designed training programs and the multiple entry-and-exit certication programs help interested individuals acquire the respective level of knowledge and skills in IP networking in an effective and systematic manner. For promoting and encouraging continuous professional learning, individuals have the right to gain access to our centralized Knowledge Base database where information on latest technical development of Huawei is published and shared. Part of our customers offering is also to provide consultancy services to assist our customers to develop tailor-made training or certication plans for their staff development and competency improvement. The quality of our certications is assured by our built-in rigorous assessment methods. The comprehensive test database provides a proven tool to assess on the competencies of certication trainees on their technical, operational and practical abilities in operating and supporting carrier-class IP networks. The certication examinations are administrated by “Prometric”, a leading global provider of comprehensive testing and assessment services, and individuals can book their respective exams by choosing a testing center at their convenience.
Cases for Reference Case 1: Our certication offer has been adopted by a major telecom service provider in China to address their company’s concerns on operation efciency through providing specically designed training programs for their employees in accordance with their respective job positions and levels of expected competencies. After analyzing the current work structure and job requirements of this customer’s organization, we have combined the three-tier Huawei Datacom certication to match the customer’s expectations taking into consideration the existing qualications of the work force. The management team of this customer highly commended our service as it has created a positive and progressive learning atmosphere and nurturing loyalty among employees; Simultaneously, the employees also have praised our services for improving their technical skills and helping them develop a focused career path. Case 2: Our certication offer has also been accredited for selecting suitable candidates for special projects. A telecom service provider, who planned to implement a training program to nurture an expert core team for handling IP convergence projects, has chosen HCDP-Carries IP immediate level certication as the entrance requirement for the expert training program. Hence, our certication solution helped our customer to select the qualied and competent staff to join their specialized training programs and develop human resources for the company’s sustainable development. Editor: Yangdong
[email protected]
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Success Story Telefónica O2
Grameenphone
Place: Germany, Czech Republic, Slovakia
Place: Bangladesh
Customer Benets:
Customer Benets:
•
Substantial OPEX savings
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Agreed SLAs and KPIs
•
•
•
All-IP-oriented and smooth evolution toward 3G/LTE Simpler network architecture, more reliable, easier maintenance, and lower O&M costs
Focus on customer growth, business development
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Focus on ability to cope with the change in the industry
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Richer services and lower prices for customers
•
Steady growth in turnover and prots
BITE Place: Latvia Customer Benets: •
Quick delivery of the project
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Created the best MBB network in Latvia
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Uncovered new market opportunities
•
Decrease carbon footprint
Jan 2011 ISSUE 28
ONO
China Mobile
Place: Spain
Place: China Hangzhou
Customer Benets:
Customer Benets:
•
OPEX cost reduction
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Unied and visualized IP network O&M
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Time to market
•
Raised O&M efciency
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Boosted QoS and QoE
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Reduced OPEX
•
•
Focus on business development & value-added services Focus on ability to cope with the change in the industry
World Expo 2010 Place: China Shanghai Customer Benets: •
•
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Assuring communication of 70 million guests worldwide Assuring communication up to 1 million guests at peak time 184 days of smooth communication
Success Story
Telefonica O2 Boosting Competence by Field Maintenance Outsourcing By Ajay Sharma
Field Maintenance Outsourcing allows TO2 Germany, TO2 Czech Republic and TO2 Slovakia to reduce OPEX of their networks and focus on core activities, such as customer growth, business development, and the ability to cope with the changes in the industry.
Highlights Customer Challenges: • Complicated multi-vendor network maintenance and surveillance • High OPEX Huawei Solution: • Field Maintenance Outsourcing solution • Work force management system • Employees and assets transfer Customer Benets: • Substantial OPEX savings • Agreed SLAs and KPIs • Focus on customer growth, business development • Focus on ability to cope with the change in the industry
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Looking for an Outsourcing Partner Telefónica group is a global leader in providing mobile, xed and ICT integration services having operations in more than 25 countries. Telefónica O2 Germany GmbH & Co. OHG - hereinafter "TO2 Germany" - a subsidiary of Telefónica O2 Europe plc and a company of the Spanish telecommunications conglomerate Telefónica S.A., offers its post and prepaid mobile phone subscribers virtually nationwide GSM coverage, as well as innovative mobile data services based on GPRS and UMTS technology. Moreover, in its role as an integrated communications provider, the company offers its customers DSL land line telephony and high-speed internet services in addition to its mobile phone portfolio. Telefónica O2 Europe plc boasts more than 39 million mobile and land line customers in Great Britain, Ireland, the Czech Republic, Slovakia and Germany. TO2 Germany was looking for a pro-active partner to deliver multi-vendor eld operation experience, know-how to optimize costs, while delivering the highest standards of quality and reliability, combined with the best price level and, most important, proving people, assets, and service contract transfer capabilities.
Awarding the Outsourcing Contract In order to deal with the challenges, TO2 Germany awarded Huawei an outsourcing
contract for management of eld maintenance workforce and employees. The renewable ve- year contract allows TO2 to reduce OPEX of its network and focus on core activities. Huawei provided a total solution consisting of: Establishing a service company in Germany - The market of eld services (maintenance and deployment) for telecommunication networks in Germany is a mature market. Despite this, the demand for such services is expected to grow in the near future, mainly due to new network deployments (e.g. broadband access) and enterprise market growth. Due to their need to reduce operating costs, Telco Operators and Enterprises will look for Outsourcing/ Managed Services and consolidation of their existing third parties.
Huawei service company addressable market consists of three main blocks. The rst onethe foundation market - consists of traditional telecom operator focusing on network maintenance, deployment and testing, site surveys and management, as well as asset and inventory management services. The second block consists of telecom network of enterprise market focusing on enterprise network maintenance and deployment (router, switch, rewall, security devices etc, also including municipalities -public wireless networks). The third block refers to long-term expansion plans to include utilities (supervision and control systems, remote monitoring, remote metering), trafc (trafc monitoring, variable signs, automatic toll, restricted trafc zones), cross industry (physical and ICT security, remote surveillance).
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Telefónica O2 Germany, Telefónica O2 Czech Republic and Slovakia TO2 Germany, TO2 Czech Republic and Slovakia, are subsidiaries of Telefónica O2 Europe plc and companies of the Spanish telecommunications conglomerate Telefónica S.A. Telefónica group is a global integrated ICT service provider with operations in more than 25 countries. It is a global leader in providing mobile, xed, ICT integration services. Website: www.O2.com
Establishing work force management system - This is a paperless job dispatch system, with asset locator and turn-by-turn navigation. It enables the worker to receive jobs and eliminates all paperwork chores. It enables Huawei to locate the best team member for a job, gain accurate estimate time of arrival, measure performance targets, raise service levels, improve cash ow and reduce costs. Huawei workforce management system is state of art system with capabilities such as but not limited to eld resource allocation, dynamic resource scheduling, asset locator, mobile device interface, web portal, business Intelligence & reporting. Transfer employees and assets – Huawei transferred more than 200 eld force engineers from TO2 Germany to Huawei through a very well-prepared and executed transition to the new service company. High motivation offered by the local
management in Huawei Service Company along with the career growth prospects helped employees to accept Huawei as the new long-term employer.
established in Huawei Czech Republic and Slovakia to streamline processes and improve work efciency.
The contract also provided mobile & xed network eld O&M, work order dispatch, service assurance, service fulllment, 3rd party contract management on equipments including BTS, Node B, BSC, RNC, Core, Microwave, SDH/PDH/DWDM, ATM switches, xed network IP DSLAM, and other multivendor equipments.
Enjoying the Benets
Based on the “Best Offer” evalucation, TO2 Czech Republic and TO2 Slovakia awarded a similar Managed Services contract to Huawei for their xed and mobile network a in June 2010 and November 2010 respectively. To ensure the high quality of delivery, the Managed Services department with state of the art workforce management system was
With Huawei Managed Services TO2 Germany enjoys the following benets: substantial OPEX savings; agreed SLAs and KPIs based on Bonus/Malus system; focus on customer growth, business development and cost base improvement to meet the challenges of the market; ability to cope with the change in the industry ( both foreseen and unforeseen). TO2 greatly appreciated Huawei’s end-toend Managed Services solutions, its global platform, the mutual trust and the long-term partnership between TO2 and Huawei.
Editor: Jason
[email protected]
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Success Story
Grameenphone Enjoys All-IP Network Transformation By Tong Yongzhi
Bangladesh’s Grameenphone (GP) stepped condently into 2011 toting a powerful “Single” All-IP mobile network. Overhauling and optimizing the operator’s legacy network has yielded superior services at competitive prices, assuring the innovation leader a bright future.
Highlights Customer Challenges: • Rapid trafc and subscriber growth bottlenecked trafc and degraded QoS • The network expansion scenario was complex • Hybrid TDM and IP networking lowered network performance and raised O&M costs Huawei Solution: • SingleRAN • SingleCore Customer Benets: • All-IP-oriented and smooth evolution toward 3G/LTE • Simpler network architecture, more reliable, easier maintenance, and lower O&M costs • Richer services and lower prices for customers • Steady growth in turnover and prots
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Challenges to Development A successful joint venture between Norway’s Telenor and Grameen Telecom, GP is Bangladesh’s leading operator with over 29 million mobile subscribers. The Telenor Group is active in 13 countries and has business interests spanning communications, IT, and the media. It is also the world's 6th largest mobile operator, serving 184 million subscribers as of June 2010. Grameen Telecom is a non-prot subsidiary of Grameen Bank, an innovative banking platform for the poor based on a system of trust. Designed to alleviate poverty, Grameen Bank won its founder, Dr. Muhammad Yunus, the Nobel Peace Prize in 2006. Since its inception in 1997, GP has combined social responsibility with telecom innovations; for example, its Village Phone has empowered 210,000 women, bringing them an income and delivering telecom services to poor remote areas; GP’s HealthLine is staffed by licensed physicians and provides Grameenphone subscribers with 24/7 access to health care. The two services have culminated in four GSMA Global Mobile awards for GP. GP’s business savvy approach saw trafc skyrocket over its network between 2007 and 2010. Boosted by several value-added services, GP introduced EDGE for terminals in 2009, causing a major explosion in the growth of subscribers and data services. Inevitably, the operator’s wireless network bottlenecked, which in turn degraded network quality. A superior network was the only viable answer given that many of the operator’s urban sites were already congured to maximum capacity, and new sites were difcult to acquire.
The architecture of GP’s legacy network was costly and inefcient. The mobile core
connected a hybrid TDM and IP network through a trunk soft switch center. However, compatibility between the networks was poor, they were located on physically separate layers, and the core lacked an independent STP layer. Alternative routes between the networks led to uneven trafc distribution, and the structure necessitated repeated construction projects, which drove up CAPEX and O&M costs. The core network also employed many low-capacity NEs from multiple vendors, and these NEs used private interfaces. Switching capacity was limited, and maintenance had become complex, slow, and expensive. Contrastingly, GP’s competitors were sharpening their networks to competitive All-IP weapons with which to slash GP’s dominance. To retain its market position, GP urgently required a exible, low-cost and green mobile network that could accommodate a range of innovative services and deliver them to subscribers rapidly and at an affordable price.
"Single" Network Transformation GP sought solutions from various equipment vendors during a 7-month bidding process in 2008 that involved several rounds of technical proposals and tests. Both Telenor and GP’s management and technical teams awarded Huawei the highest commercial and technical evaluation scores, winning Huawei the contract to boost GP’s network capacity and performance by optimizing its national GSM network and swapping and extending its live mobile and core networks. GP selected Huawei's SingleRAN and SingleCore solutions for its mobile and core networks respectively. This “Single Network” transformation strategy was designed to ensure GP a high-quality All-IP mobile network that could act as a powerful engine
JAN 2011 ISSUE 28
Grameenphone (GP) GP is a Telenor/Grameen Telecom JV and the largest operator in Bangladesh. By the end of 2010, GP was serving over 29 million mobile subscribers. Website: www.grameenphone.com
for business growth. GP planned to swap the CS and PS domains of its core and national wireless networks to form the unied single network, and underpin this with 1,000s of Huawei's fourth generation base stations deployed throughout Bangladesh. As the core component of the SingleRAN solution, Huawei's world-leading fourth generation base stations have enabled GP’s mobile network to converge and smoothly evolve towards 3G/LTE. As part of an All-IP strategy, the SingleCore solution provides an ATCA-based mobile softswitch that allows GP to operate a more exible, reliable, and efcient network with simplied network topology and maintenance, lower O&M costs, and accelerated service TTM. The Single Network has enhanced voice quality for GP's subscribers and brought data services, such as mobile Internet access and streaming media services, to Bangladesh. Phase I of the project began in 2008
with signicant engineering, logistics and timeframe challenges. The complexity of the legacy network necessitated the completion of over ten work schemes simultaneously, including swapping the core network and BSS, and constructing the IPBB network. Multiple types of equipment were involved, the swap scale was massive, the deadline tight, and GP’s requirements were extremely high.
Repeated network cutovers followed hardware installation; the GP/Huawei team developed tight cutover plans and trained employees to ensure each was successful on the rst attempt to eliminate service interruptions and minimize costs.
Reaping the Rewards Phase I was delivered remarkably smoothly, and demonstrated Huawei’s product, service and R&D capabilities to GP’s senior
management, who expressed praise for the project. Not only did the new network win GP and Huawei the 2009 GSMA Asia Pacic Green Mobile Award due to its energylite and emission reduction capabilities, but an enhanced and richer service portfolio at competitive prices allowed GP to grow even during the crippling economic crisis that swept the globe. During Q1 and Q2 of 2009, the operator’s revenues were respectively 7% and 10% higher than the same periods in 2008. This was consolidated in 2010, which saw increased subscriber numbers and vastly more efcient O&M drive GP’s income to over USD1 billion for the rst time in the operator’s history. GP expects to scale new heights in 2011 with faster, more convenient data services and an ever expanding subscriber base.
Editor: Jason
[email protected]
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Success Story
ONO, Spain Embrace the Future with Managed Services Solution By Fabián Gradolph There are challenges that most operators are facing in today’s highly competitive landscape: they need to offer their customers innovative and attractive services at a very reasonable price and with a high level of quality. For that purposes, maintaining the costs under control is a must, and network operation costs come to the forefront of the strategy, while simplifying the network architecture and management is the best tool to achieve this goal.
(integrated telephone, television and Internet services) to residential and enterprise customers, and wholesale carrier services to other operators. ONO subscribers connect to an exclusive optical ber network that allows for a wide range of voice, data and TV combined services, including xed-mobile convergent services, Digital TV (DTV), video on demand and high speed Internet access. This Spanish operator also provides mobile access to their customers as an MVNO.
ONO, a leading broadband entertainment and communication operator in Spain, is also facing such challenges. The company is currently offering triple play services
ONO has invested heavily in the last years consolidating several local cable operator companies and building a strong self owned national cable network reaching 84% homes in Spain with a penetration rate of 26%. Currently, ONO holds a stable top 2 leading position in the xed broadband Spanish market with a 20% market share, providing services to around 2 million subscribers, and it is leading the Cable DTV market becoming a very popular pay TV platform in Spain with around 1 million households connected to its DTV services. ONO TV offers a wide range of channels and programs, including prestigious international channels and an exclusive video club service with more than 2,500 available content items.
Highlights Customer Challenges: • Reduce OPEX • Keeping business innovation • Developing value-added services Huawei Solution: • Engineering & Planning • Field Maintenance • 24x7 NOC, O&M, provisioning and conguration • Multivendor SPOC • Spare Parts Management & Logistics • Technology and product evaluation • Quality and KPI management • Employees transfer Customer Benets: • OPEX cost reduction • Time to market • Focus on business development & value-added services • Focus on ability to cope with the change in the industry
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Network Renovation In this environment, ONO took the decision to dedicate part of its investments to the substitution of equipment that sustains its voice communication services. The technology solution provided by Huawei allows for the modernization and optimization of equipment, as well as a reduction of operation costs, as it requires lower energy consumption and, therefore supports environment improvement efforts. “There are two parts in the contract”, says Paul Kearney, ONO’s Chief Technology
Ofcer. “One part is the renovation of the voice network, and the other the managed services. The part of the consolidation of the network is a consequence of our legacy infrastructure, with a variety of providers and an average age over 10 years. This presented certain challenges in the homogenization of services. Another important reason is the energy consumption. The legacy technology dated from the 90s, and its consumption was relatively high in comparison with today’s technology”.
The technological solution provided by Huawei will allow ONO to improve functionalities and critical services such as session control, signalling, protocol processing, etc. It will also help unify multiple access networks of the operator to offer integrated services. “Huawei’s technical solution had the best balance between the simplicity of architecture and maturity to be used in the market”, comments ONOs CTO. “We always look for a technology that has gone through the rst phases of implementation, has good references and a simple architecture”. In the area of the value added services, such as voicemail, the legacy technologies make a difference depending on the central to which the subscriber is connected. The substitution for a unique technology means that a common service can be provided to all customers. “One of the advantages of having this new simpler architecture is that it facilitates the deployment of IMS services to more customers”, says the executive. “With the current technologies we cannot do it, because it would be too expensive. By having a common approach, the development and deployment of new services is reduced in time and investment”.
JAN 2011 ISSUE 28
ONO ONO is a leading broadband entertainment and communication operator in Spain it’s offering triple play services (integrated telephone, television and Internet services) to residential and enterprise customers, and wholesale carrier services to other operators. ONO holds a stable top 2 leading position in the xed broadband Spanish market with a 20% market share, providing services to around 2 million subscribers, and it is leading the Cable DTV market in Spain with around 1 million households connected to DTV services. Website: http://www.ono.es
New Services Development Consolidation of services, simpler architecture, environment protection and cost reductions are, therefore, at the bottom line of the investment decision. But Huawei proposal went a step further and, in order to enhance efciency and cost reduction, it included the management of the voice network as a key element to increase efciency and reduce costs. Huawei is now responsible for 7x24 monitoring activities, workow management, conguration management, performance evaluation, and project management. It also takes care of the engineering processes, planning and quality management, and incorporates into his organization ONO’s voice network management group, consisting of 40 professionals who have joined the multinational with all guarantees and maintaining their labour conditions. “We want to focus our activity in the development and deployment of new services”, explains Paul Kearney. “Once a service has reached maturity, there are other companies, other partners, which can do it in a more efcient way. I prefer to dedicate our own resources to the deployment of new networks and new services and then consolidate the management of the mature services with a partner. Voice is a mature service, and we see possibilities of synergies and cost reductions by transferring it to a specialized provider”. The renewable seven-year managed services contract awarded to Huawei will allow ONO to reduce the Total Cost of Ownership (TCO) of its network in a critical moment in which
core network will be totally transformed. This will let ONO focus on the business development and value-added services making it more competitive, improving time to market and delivering new features and services to their end customers. Huawei total solution includes engineering; planning; technology validation; managed operation (front ofce NOC, country wide eld maintenance, and back ofce); multivendor Single Point of Contact (managing other vendors); quality management; conguration and provisioning and full spare parts management of the core network. Besides, it includes a network evolution plan affecting core network simplifying current topology and architecture and providing key new features and signicant cost savings in power, leased lines and space rental. “In many cases, when we talk about the network, the key phrase is ‘no news is good news’”, says Paul Kearney when evaluating the results of the project so far. “We are satised about how things have gone”. This satisfaction includes the transfer of 40 professionals to Huawei, a process which is always delicate. “The experience has been very positive. We have not seen any problem. When people are transferred there is always a risk, as the operation can be misunderstood. But in this case it has been quite the opposite. Our colleagues have joined Huawei smoothly thanks to a very good process”.
“and there are economies of scale when the same technology is used in several networks. ONO, therefore, gets a benet from those economies of scale”. As a matter of fact, Huawei managed services solution provides a signicant reduction in OPEX due to the strong services platform already present in Spain. Huawei also provides ONO with a at OPEX approach under a heavy transformation scenario. The transfer of management of services to vendors is a general trend in the telecommunications sector as a way to improve efciency. ONO’s CTO, however, has a clear view about how far this trend should go, making clear that the advantages are to be seen in specic areas. “When you are talking about the launch of new products and services, it is better to do it internally, because a great deal of cooperation between different departments is needed. When the service is mature, this interaction within the operator different areas is reduced, and the transfer to a provider is appropriate. I do not see an overall transfer of all network management to vendors, leaving the operators just with the marketing activities. One part of the networks will be transferred, while others will remain managed by operators internally”.
Valuable experiences accumulation
The relationship between ONO and Huawei has been recently enhanced, as Huawei has obtained a contract to provide multivendor technical support to the operator. Huawei is rmly committed to be a successful, reliable and long term partner for ONO.
The managed services allow for a reduction in the support costs. “Huawei manages several networks”, explains the executive,
Editor: Elena
[email protected]
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Success Story
China Mobile (Hangzhou): Visualizing IP Network O&M By Zhang Ziyan and Cao Xiangyong
By innovatively rethinking its traditional O&M model, China Mobile Hangzhou has implemented a highly effective, visualized O&M mechanism for its IP network. The new model is designed to deliver an optimized and streamlined O&M experience for monitoring performance, troubleshooting, and collecting and outputting network statistics.
Deciencies in the legacy IP O&M Model China Mobile Hangzhou is notable in China’s telecom industry as a pioneer of service integration. Over the past few years, the operator has continuously enhanced network quality and strengthened its business capabilities. An integral part of this strategy has been to maximize the O&M efciency of the Hangzhou CMNET MAN. China Mobile Hangzhou runs the Hangzhou CMNET MAN. This network bears multiple services, including mobile Internet and enterprise VPNs. Previously, the dynamics and exibility of IP networks had resulted in highly complex O&M. Engineers used conventional methods for optimizing the network, troubleshooting, and maintenance. Given the clear inefciency of this approach, China Mobile Hangzhou realized that it urgently needed to innovate and develop a forward-looking O&M system that could meet IP network requirements, as well as the impending arrival of FMC and accompanying surge in service volume.
Highlights
Innovating the O&M Model
Customer Challenges: • Highly complex IP network O&M • Low O&M efciency • High OPEX
In July 2010, China Mobile Hangzhou deployed Huawei Visualized IP network O&M solution. The solution comprises a range of functions that revolutionize performance monitoring, troubleshooting, and the collection of network statistics.
Huawei Solution: • Visualized IP network O&M solution Customer Benets: • Unied and visualized IP network O&M • Raised O&M efciency, • Boosted QoS and QoE • Reduced OPEX
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First, the alarm analysis function enables rapid and precise fault location. Previously, maintenance staffs were burdened with checking alarms on a daily basis. Generated alarms were sent from the network management system to the monitoring center, which located the fault and then
assigned the related maintenance tasks to engineers. The complexity of the IP network made this a time-consuming process with a heavy workload. The solution implements an array of smart methods to identify and pinpoint system failures, rapidly determine the cause, and enable engineers to quickly eliminate any faults. For example, the solution provides a low optical power alarm as soon as optical bers or optical components begin to degrade, enabling China Mobile Hangzhou to detect problems before services are affected. Second, the solution precisely and holistically analyzes network performance, and visually represents a rich array of equipment, service, and network indices in real time. The operator’s O&M engineers are responsible for monitoring the IP network’s (such as the campus, the residential and the bearer networks) to track performance and service quality. They must also monitor subscriber numbers, IP address usage, upload and download ows, time delay, packet loss, and jitter. Engineers output a daily report so that China Mobile Hangzhou can quickly detect network bottlenecks and expand and optimize the networks before the problem affects services and degrades QoE. If the network management system detects any anomalies in network functions, the solution collates the performance statistics of all network resources and threshold alarms to convey link quality to O&M staffs in real time. As a result, engineers can predict any subsequent service degradation; for example, if system performance declines due to a sudden burst of high bandwidth consumption, the network management system quickly switches to another port to guarantee normal network service provision. Third, the solution can implement automated
JAN 2011 ISSUE 28
China Mobile Hangzhou China Mobile Hangzhou is a branch of China Mobile Group Zhejiang Company Limited. It has the largest scale of network and the largest number of subscribers in Zhejiang province. China Mobile Group Zhejiang Company Limited ("Zhejiang Mobile") is a subsidiary of China Mobile Group. Website: http://www.zj.10086.cn
report generation, which substantially reduces the workload involved in statistical analysis. Previously, IP network O&M necessitated the output of numerous maintenance forms and daily O&M reports, which was both inefcient and time-consuming. The solution provides a highly efcient and intelligent B/S framework report system that automatically aggregates original data. This increases database accuracy and relieves staff of having to manually collate data. The solution supports a variety of report formats and automatically generates daily, weekly, and monthly reports, slashing the total output time from hours to minutes. Statistics indicate that the automatically
generating of report formats increases work productivity by at least one-third. Moreover, O&M staffs can directly access all data and graphs via the network management system, signicantly reducing the time spent on outputting daily reports.
Raising O&M Efciency Experts from the China Mobile Hangzhou Network Management Center remain impressed with the major benets afforded by Huawei visualized IP network O&M solution, in particular its visualized IP network ows and O&M, automated reports, and quick and precise failure location.
The unied and visualized IP network O&M solution has raised O&M efciency, boosted QoS and QoE, reduced OPEX, and substantially lowered the overall workload for China Mobile Hangzhou. Before the solution was deployed, the monitoring of daily subscribers alone accounted for 59% of the company’s workload, which equated to approximately 5 hours per individual, and included outputting reports and monitoring performance. Now, the solution for rapidly tracking data and generating automated reports has lowered daily monitoring to 2 hours, representing an efciency increase of 2.5 times. Editor: Jason
[email protected]
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Success Story
Bite Latvia Swap to Create an Excellent MBB Network By Oscar Claudio
By swapping its network quickly and with high quality, Bite Latvia created the best MBB network and uncovered new market opportunities in Latvia.
Highlights Customer Challenges: • Voice trafc continued to migrate from xed to mobile networks • Ongoing reductions in mobile network termination rates • Fierce competition Huawei Solution: • Huawei SingleRAN and SingleCore solutions • Huawei swap solution and process Customer Benets: • Quick delivery of the project • Created the best MBB network in Latvia • Uncovered new market opportunities • Decrease carbon footprint
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Upgrading the Mobile Network Bite Latvia was founded in 2005 and is based in Riga, Latvia. As a telecommunications company, it provides mobile communication services for private and business customers in Latvia. It offers voice, SMS, mobile Internet, data transmission, international calling and roaming, mobile e-mail, as well as prepaid services. According to TeleGeography’s GlobalComms Database, Bite Latvia is the country’s third largest mobile operators by subscribers, with a market share of 10.2% at the end of June 2010, behind the two market leaders, Latvijas Mobilais Telefons (LMT) and Tele2 Latvia, which both held around 42% at that same date. Latvia has four mobile operators in a market where SIM card penetration exceeds 100%. Although the mobile voice market is at saturation levels in terms of subscriber penetration, voice trafc will continue to migrate from xed to mobile networks as mobile voice tariffs drop in response to ongoing reductions in mobile network termination rates. To grow revenue and face erce competition, Bite Latvia was urgent to upgrade its mobile network and focus on mobile broadband (MBB) services, offering increasingly generous amounts of bundled mobile data services. In May 2010, Bite Latvia selected Huawei to realize its network modernization by network transformation. Bite Latvia planed to swap its whole RAN and core networks by using
Huawei SingleRAN and SingleCore solution. The swapping would cover 500 sites in phase I, from May to December 2010. Blogger community and journalists were invited to post results over the internet. This had generated a huge customer feedback during the rollout/swap phase and allowed Huawei to tune up the network taking into account real time user experience.
A Quick and Amazing Delivery Bite and Huawei set up a common project delivery team in just two months in Riga and Vilnius to make decision process efcient. The extraordinary team composed of more than 200 professionals from both parties. The team focused on project planning, executing and controlling, but also on the quality and Bite’s needs. In this way, a strong tie between Bite and Huawei has developed. This pioneer approach enabled higher performance, and faster time to delivery. In Latvia, Huawei involved and trained many local resources. In a time of global crisis, these initiatives were widely welcomed in the market. During the delivery, detailed planning was essential to achieve high results. There were a lot of last minute commercial decisions which challenged Huawei. All the changes and new requirements were accommodated and the nal plan was implemented with success. The accuracy for the planning was 100% on a weekly basis. Huawei together with the local
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Bite Latvia
Bite Latvia is a subsidiary of UAB Bite Latvia and was founded in 2005. It is the third largest mobile operators by subscribers in Latvia, with a market share of 10.2% at the end of June 2010. Website: www.bite.lv
partners have accounted a buffer of two days per week to “clean” up failed sites, in order to reach 100% success. The project was delivered on schedule with 99% accuracy, with the agreed quality standard and with minimum end user disturbance, which was a key KPI for this project. The 2G swap was executed during the night, while the 3G swap with RRUs solution, during the day due to security regulations on tower climbing. The delivery schedule was run in a record time: • On May 12, Bite chose Huawei as its preferred Latvian 2G/3G supplier; • On May 12, the rst purchase order was in place; • On July 9, the rst call made in Vilnius; • On July 14, Pilot cluster began; • On July 30, Pilot cluster was accepted; • On August 2, RAN swap started; • On September 30, RAN swap was completed;
• On October 30, The Huawei RAN to Huawei CS core ended; • On December 15, Huawei reached nal acceptance milestone.
More than 15 days ahead of schedule Huawei delivered the network with a huge improvement over previous network, reaching better KPIs.
Nominating Bonus Award to Huawei Bite Latvia has implemented HSDPA@21Mbps /
[email protected] mobile broadband network. It also conrmed that the improved infrastructure would reduce electricity consumption by between 20% and 30%, while lower CO2 emission. Bite Latvia has expanded “network testing and acceptance” to the Latvian blogger community. This process has given Huawei an additional challenge for optimization and
allowed enhancing user perception in Latvia. Since the beginning of the project, it was a main target for Bite Latvia to improve the user perception. After swapping, Latvian society ranks Bite Latvia as offering the best user experience for mobile broadband. Independent studies showed that Bite has the best 3G performance in Latvia. Bite Latvia was awarded by the famous technology blog in Latvia, http://krizdabz.lv, as the top number one mobile internet provider. At the end of 2010, Bite nominated Huawei with a performance bonus award, for its outstanding performance on the project delivery. The upgraded network will offer Long Term Evolution (LTE) services in the future. “All our equipment is suitable for use with LTE and the only thing that it will need is to have software upgrades,” noted Bite Group technical manager Cristobal Alonso.
Editor: Jason
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Success Story
Assuring a Splendid World Expo 2010 By WangQian
A little after 19:00 on April 30 2010, the World Expo Opening Ceremony countdown began. During a routine equipment analysis, the onsite engineer in charge of overseeing the Huawei World Expo Communication Assurance Program found evidence of a slight uctuation in the call completion rate between the Shanghai and Jiangsu Long Distance Ofces.
The engineer immediately contacted the Nanjing World Expo Security Team to initiate a joint arrangement between Jiangsu and Shanghai to handle the matter. The cause of the problem was quickly identied through a joint analysis carried out by technical experts from Huawei branch ofces at Shanghai, and Jiangsu and also at Huawei headquarters in Shenzhen. Turns out, the signicant amount of crowding inside and around the Expo Zone was the source of draining and stretching the available resources in the area. Based on the “network management contingency plan” and earlier predictions and assessments, Huawei engineers in coordination with the telecom operator were able to rapidly allocate resources and quickly bring the network back to normal. The above scenario not only reects the immense experience and capability of the mobile communications operator and service provider to offer communications support in the case of an incident, but it also helps people realize just how much the "Expo Effect" has aided communication efforts.
"Expo Effect" Tests Communication Safeguards In addition to opening up Expo venues in Shanghai, a series of forums will also be unveiled in surrounding cities and provinces. Utilizing a strategic plan of leveraging
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tourism and shopping in these areas will allow these localities a chance to seize a key opportunity for increasing their marketing and promotional exposure. One could also say that the Expo has not only helped make Shanghai the hot place to be, but its inuence has radiated to many of the surrounding cities and provinces as well, particularly the economies of the Yangtze River Delta region. Additionally, with respect to the communication safeguards throughout the period of the Expo, the challenge of keeping up with the population ow in surrounding cities has undoubtedly increased. This international spectacle has drawn an attendance of 70 million visitors from around the world and has yielded a tremendous amount of international tourism as well as inter-provincial wireless roaming subscribers. In the six months before and after the Expo, this portion of guest volume has been distributed consistently at random. The Expo area itself has attracted a guest ow of around 200 thousand and at times exceeding 1 million people. Such a big range in guest ow has placed a high demand on wireless communications capacity, which not only requires the operator to be concerned about local service for ensuring proper communication at the Expo, but also the need to focus its attention on the surrounding regions.
"Regional collaboration proactive system" Provides Hierarchical Assurance In light of this Expo’s special characteristics, Huawei has coordinated with operators to establish a special "Regional collaboration proactive operational mechanism”. On top of having a Shanghai command center, Huawei has united with operators to establish project teams in the following four locations based on the immense event activity and aspects of
communications network: Nanjing, Hangzhou, Guangzhou, and Hefei. The four areas have a resource allocation and unied network status monitoring and reporting mechanism, with coordinated support between both the Security and Long-Distance Technical Groups. This way they can form a hierarchical communications assurance system with remote support, utilizing Shanghai as the center and the outer four locations as contact hubs. In the project kick-off meeting, members of the Shanghai World Expo Communications Assurance project team have come to a consensus that the Shanghai World Expo is a worldwide spectacle, and the impact of regional crowd ow on the network is a key aspect worthy of attention. Staff must realize the Expo’s effect on the networks of surrounding provinces and cities and be willing to commonly bring together, invest and share vital resources. It is extremely necessary for Huawei to adopt these measures. Otherwise, there would be a possibility of network silo. The project team has implemented a thorough assessment of all Huawei's backbone network around the country, and carried out a detailed analysis and security streamline for corresponding networks in Jiangsu, Zhejiang, Hefei, and Guangdong. A scientic evaluation and forecast on the subscriber behavior, trafc volume, and network structure during the World Expo was also carried out in addition to implement network optimization and ensure network equilibrium and security. The joint project team arranged for engineers to conduct thorough network monitoring, ensured proper information exchanges, and made necessary adjustments according to the network dynamics. Once there appears an urgent need for staff or spare parts, the need can be immediately met utilizing resources from nearby regions, thus ensuring a timely response.
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Huawei Routs Challenge of Smooth Expo Communication For up to184 days during the Expo, Huawei ensured proper network service throughout the Expo Park, and succeeded to safeguard stable wireless communications trafc in neighboring regions. Drive tests and optimization efforts on the Shanghai-Hangzhou and Shanghai-Jiangsu Highways solved more than 20 wireless dead zones and users noticed a considerable increase in coverage. Drive test capacity evaluations were conducted throughout these four provinces in major trafc hubs, while RF adjustments and parameter optimizations were implemented in over 40 regional coverage areas. This gave systems the ability to weather the risk of a storm of calls. Bearing in mind the increased number of international roaming subscribers, Huawei also assisted operators in equipment expansion as well as focusing on scientically assessing existing international
long-distance node equipment so that networks could withstand this international roaming onslaught. Huawei's optimized emergency response system as well as other security measures ensured the proper allocation and optimization of Expo staff and equipment resources to be able to react and fulll operators' demands at all times. All provincial networks were monitored together as one during the Expo, and networks were stable without any complaints or serious network failures. The linkage system provided immediate and efcient support for the quality and secure operation of the entire Expo communications network. Huawei's successful efforts to secure proper communication throughout the Expo received recognition from three large Telecom operators, about which Huawei’s
Global Technical Service President Mr, Yao Fuhai proudly remarked: "Securing proper communication for this extremely important event was different than anything else we have done in the past. The 2010 Shanghai World Expo clearly possessed quite a diverse set of characteristics, thereby requiring customized solutions for both the network itself and our communications security infrastructure. Based on Huawei’s global experience with optimized security systems, we understood the extremely important aspects of communication that closely surrounded the Expo from project organization and construction to nal project execution. Our tactical collaboration with our customers this time around has once again proven as well as increased Huawei’s End-toEnd professional services capability." Editor: Yaser Khateeb
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Key Event Assurance, Reliable Service Partner — Huawei securing the excellent performance on the world stage
