Key Risks to be Managed Items Risk Some dept heads unlikely to be board for mass recruitment Chief Steward Restuarant Manager Room Service Manager Spa Manager Chief Engineer
Mitigating Strategy
By
word of mouth word of mouth word of mouth
ALL ALL ALL
word of mouth Word of mouth. Khun Treepop, Chairman of HEA
ALL
Date
Training venue to be found
shortlist options to follow up
TP/NT
Sep wk 4
Training accomodation to be found
follows training venue location
TP/NT
Sep wk 4
Opening date needs to be finalized
Meeting Tues 7th Sept pm
AK/KK/NT/AS
10th Sep
Computer system and PABX to be finalized
Pending refs checks Carmen [FC]; quotations
PC/AK
10th Sep
Staff Accomodation in Khao Lak finalized
Arrange meeting 15-17th Sept [TP/NT]
TP/NT
Sep wk 3
All FOH Furniture to be finalized
AK follow up
AK
Sep wk 2
Ability to take bookings from Sept 15th
Meet / finalize 6-10th Sep
Pre opening uniforms -order
Follow up + T shirts
PC/AS/BB/KK PK
Sep 14th Sep 10th
FC.1
34869177.xls
Project Critical Path Items
Description Programme - Set opening date - BOH Handover
Month
Completed
Comment
August Time 4 Wk
1 Wk.
September
AK/KK
x
Furniture and Accessories - Finalize rooms furniture - Finalize rest of resort furniture - Finalize accessories large art - Finalize accessories small
September September September September
AK
x
Ironmongery - Locks/ keys operations policy
September
Signage - Confirm all signage requirements
September
IT Systems - Confirm systems/ companies - Location planning
Licences - BOH rebsubmission - Beach rebsubmission - Hotel operating licence - Liquor licence
September September September September
Entrance Road - Assistance from public authority
September Time Frame 2 Wk. 3 Wk.
x x
x
x
AK
x
x x
x x
4 Wk
1 Wk.
October Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
December Time Frame 2 Wk. 3 Wk.
4 Wk
34869177.xls
Finance Critical Path Items
Description Organization and Recruitment - Agree F&A dept manpower guide, budget and recruitment date - Agree recruitment plan - Mass Recruitment - Establish job descriptions and policy Training -Agree training requirement for other depts -Prepare training for mass training -Mass training starts '-Accounting Systems Test and Staff Training Accounts Documentation - Purchase Requisition - Purchase Order - Stock card - Folio Invoice - Receipt - Captain Order - Telephone Bill - Receiving - Petty Cash - Laundry Bill - Mini Bar Bill - Long Bill (F/B Outlet) - Miscellaneous - Inter Transfer Form - Other
Month
Completed
September September September September
Comment
August Time 4 Wk
1 Wk. x
4 Wk
1 Wk.
x
x
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
x
x
December Time Frame 2 Wk. 3 Wk.
4 Wk
x x x
September
x x
HOES and Purchasing - Review HOES budget allocation - Prepare delivery schedule - Agree HOES long lead items -Negotiate final tenders for long lead items - Set up control procedures for HOES purchasing -Monitior HOES and PO Expenses - Negotiate final tenders for all HOES purchases
September September September September September Ongoing September
x
Store and Inventory Control - Establish inventory control system - Set up inventory/asset register for mock up room items - Set up asset register and coding of assets procedure - Set up temporary store in 29/91 and procedure - Set up store in Khao Lak and procedure
September September September September
x
Outsourcing, Franchising, Leasing -Review and agree plan for outsourcing/ franchising -Negotiate lease for shop rental and commission -Negotiate outsourcing for laundry
October Time Frame 2 Wk. 3 Wk.
x x
September September October
November September August November September September
1 Wk.
x
x x
Standard Operating Policies and Procedures - Establish F&A SOP Manual - Establish payroll policy and control - Establish banks accounts for staff in Phuket - Establish banks accounts for staff in Khao Lak - Credit card and bookings policy [Website launch 15.9] - Approve cancellation policy proposed by S&M [website launch 15.9] - Establish travel agents commission policy - Establish foreign currency exchnage rate policy - Establish rebate policy and procedures - Establish accounting and credit policies/ ageing analysis - Establish income audit procedures - Establish cheque signing procedures - Establish procedures for CAPEX expense - Establish accounting and credit policies/ terms of credit - Payroll Systems - Purchasing /Receiving System Control -Storage - Petty Cash System Control - Account Payable System Control - Cashiering and Point of Sale Systems - Establish Chart Of Account (Account Code) - Designing Financial Report and Procedures/ Timelines Balance Sheet Profit & Loss [by 5th of each month] Manager's/ Owners Report [Daily & Monthly]
4 Wk
x
September September September September September September September September September September September September September September September
Computer Systems -Decide computer systems for all depts -Reference check Carmen system
September Time Frame 2 Wk. 3 Wk.
x x x x x x x x x x x x x
x x
x
x x x
x
x x
x
x
x
x
x
x x x
x x
x
x
x
x
x
x
x
completed x x
September September
x x
September September September September September September September September
x x x x x
x x
September
x
x
x
x
x
34869177.xls Items
Description
Month
Completed
Comment
Time 4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
-Negotiate outsourcing for SCUBA -Negotiate outsourcing for transporation/ airport transfer -Negotiate outsourcing for Pest control -Feasibility leasing Photocopier -Check need for outsourcing for Cleaning/ Stewarding Utilities Contracts -Electricity -Water [trucks] -Telephone Insurance -Propose insurances required -Property all risk -Third party liability [guest] Licences and Permits -Determine and apply for necessary licences and permits -Hotel operating licence
December
x
Cash Flow Forecast - Monthly - determine forecasting lead indicators
Revise Taxation System - VAT - hotel tax Khaolak - spa tax - review benefits to move WRCL HO to Khao Lak - plan for corporate income tax efficiency
October
Budget Plan For Dec 2004 and 2005 -Review and list questions -Agree manning guide power and budget per dept -Agree Staff Benefits & Other Related Payroll Expenses -Agree room rates and pricing -F&B revenue - Draft P/L by Dept -F&B -Rooms [incl. complimentary] -Spa -Sports and recreation -Engineering -S&M -Finance -Admin -HR -Training -Laundry -Telephone -Business Dept -Shop -Rental and Other Income -Working Capital Requirements -FFE Reserve -Depreciation and Amortization -Draft Budget Completed for first review by WRCL -Final budget for approval by WRCL Pre-opening Expense Plan -Manning guide budget -HR and training budget -Office expenses -S&M expenses
October August September September September September
Asset Register List - Set up asset register and coding of assets procedure - Calculate depreciation post opening
November
Risk Management Planing -Contingency Plan e.g. SARS, terrorist action
x
x x x x x
September September September September September September September September September September September September September September September October October October October November September September September September September
x x x x x x x x x x x x x x x x x x x x x x x x x x
x
x
x Post Opening
34869177.xls
Purchasing Critical Path Items
Description
Month
Completed
Comment
August Time 4 Wk
1 Wk.
September Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
October Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
x x
x x
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
x x
x x
December Time Frame 2 Wk. 3 Wk.
4 Wk
HOES
Obtain HEOS list by department with AK/KK Heads of Dept Identify delivery date required for each item from dept head Finalize list of items required to have logo
Contact suppliers for quotes Obtain samples as required Gain approval of import items Identify long lead items Prepare delivery schedule for long lead items Final negotiations for long lead items Place order for long lead items Prepare delivery schedule for normal lead items Final negotiations for normal lead items Place order for normal lead items
Budget Allocate HOES budget first draft by department Finalize/ approve budget allocation by department Prepare format to monitor expenditure vs. budget Monitor HEOS expenditure against budget Prepare weekly update on HOES expenditure vs. budget Delivery, Quality Control Review and set up storage and security requirements Prepare the required rubber stamps Set up /approve receiving and quality control procedures Liase with receiving officer on item specifications
August August August August August August August September September September September October October
August August August Ongoing Ongoing
September August August
Standard Operating Policies and Procedures
Determine master spreadsheet format for HOES purchase Determine purchase order procedure Payment procedures Guarantees by vendors Purchasing Documentation
Establish dossier format for pre printed forms Training
August August August August
x x x x x x
completed
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
x x
34869177.xls
F&B Critical Path Items
Description
Organization - Manning guide agreed - Pre opening recruitment schedule - Recruit all dept heads on board - Mass recruitment - Finalize job descriptions
Month
August August September September September
Completed
Comment
August Time 4 Wk
1 Wk.
September Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
October Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
x x x on server
x
Training
Prepare F&B training plan Finalize F&B training materials Prepare all SOPs for job function
Classroom training starts Practical training starts Dry-run all outlets starts
August October October October November December
discuss NT discuss NT 95% discuss NT
x x x x x x
Design - Finalize main & Inner Court kitchen design and budget - Finalize beach kitchen design and budget - Finalize set up for The Patesserie and budget - Finalize list of garden seeds/ garden design
August September August September
AK/SS Wed pm AK/SS Wed pm AK/SS Wed pm completed
Concepts - Prepare concepts for all outlets - Finalize table set up The Edge - Finalize table set up The Inner Court - Finalize music for all outlets - Finalize live music for all outlets - Prepare concept for excursions - Prepare concept for afternoon tea - Prepare concept for GM cocktail party - Prepare concept for cooking class - Staff Cafeteria
August August August October September August September September August September
KK feed back x APAC accessories/ linenx APAC accessories/ linenx
HOES - Prepare HOES list for purchasing [include F&B in rooms] - Review quotations and list to meet budget - Negotiate final tenders for long lead items - Negotiate final tenders for normal lead items - Receive equipment for practical training - Finalize chef/ stewarding uniforms design and budget - Finalize negotiations with coffee and coffee machine suppliers - Provision a training/dry run budget
August August September September November September September September
Contracts - Finalize beverage contracts - Finalize dry store F&B list - Finalize food suppliers - Finalize daily market list
September September September September
Menus - Prepare bar and cocktail list - Finalize menus for all outlets - Finalize menus for In Residence Dining - Finalize menus for Excursions - Liaise with Spa on beverage requirements - Prepare kitchen recipe cards for all menu items
Finalize selection of cigars & humidor Finalize welcome drink Finalize S&M fam.group F&B List of refreshment center Finalize beverage master list Recipes for bar list & cocktails Price all menu items [P/L] Competitive menu review
August September September September September September September September September September September September September September
x x x x
x
x
Standard Operating Policies and Procedures - Prepare SOP Manual - Prepare service standards for each outlet - Prepare all F&B forms - Prepare guidelines and budget for Staff cafeteria
Finance - budget and plan 2005 first draft - budget and plan 2005 final
x
x x x x
x x x x x K.Nid 2 more suppliers
x x
x x x
x Completed ongoing Completed
x
Completed Feedback Feedback Feedback
x x x x x x
Completed x Completed x x x
x x
x
Christmas/ New Year
Set budget Action plan F&B concept Entertainment Menus Price menus [P/L]
x x
concept completed concept completed concept completed concept completed discuss w N & T
x September September August September August September
Post opening September August September
x x x Completed
x x X
x x x x
September October
x
October October November November
x x
x
Handover
Hand-over main kitchen & outlets, punch lists Hand-over Inner Court kitchen & outlets, punch lists Deep-cleaning kitchen & all outlets Set up all outlets
x x x x
x
December Time Frame 2 Wk. 3 Wk.
4 Wk
FC.1
34869177.xls
HR Critical Path Items
Description Maning Guide - Manning guide agreed - Pre opening recruitment schedule Recruitment - Head of Dept recruited - Book venue for mass recruitment - Plan mass recruitment activities - Implement promotion/ advertising for mass recruitment - Mass recruitment - Employee orientation programme Mass Training - Confirm expected numbers - Confirm venue - Confirm accomodation - Mass training scheduled
Month
Completed
Comment
September September
September August September September September
August Time 4 Wk
1 Wk.
September Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
October Time Frame 2 Wk. 3 Wk.
4 Wk
x x
x completed x x
September September September October
x x
x x x x
Email - confirm policy for email addresses
Uniforms - post opening - confirm numbers and sizes - preopening - confirm numbers and sizes
September September
HR Budget 2005 - prepare 2005 budget
September
Employee benefits - Accomodation finalized Khao Lak - Housing policy - Medical policy [current plan finishes end Oct] - Service charge policy post opening - Workers compensation fund - Employee canteen policy/ guidelines - Employee lockers policy/ guidelines - Others Standard Forms and Documentation - Staff Handbook - Reference form - Interview assessment form - Sick leave - Annual Leave - Application form - Next of kin / personal data - payroll amendments - offer letter - Others
Standard Policies and Procedures - Job descriptions - personal goals - probation review schedule and procedure - performance appraisal procedure - personal employee files - payroll information to accounts - grievance procedure - disciplinary procedure - every department to have SOP manual - termination, resignation, exit interviews procedure - employee identification policy - employee time clock policy - employee entrance and exit policy - health and safety accident reporting - emergency procedure - monthly report Employee Relations - Employee comittees - Employee satisfaction tracking - plan social activities - notice board - service employee of the month - notice board Security - Appoint chief of security - appoint security company
x x
x
September October
x quotations
x
completed draft draft draft draft draft draft
x
1 Wk.
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
December Time Frame 2 Wk. 3 Wk.
4 Wk
FC.1
34869177.xls
Sales and Marketing Critical Path Items
Description
Month
Marketing Communications -Website -Website launch - confirm reservations and rates page - maximize metatext and search engines - add psychometric for guest profile - advise target groups of launch [TAT]
September September September September September
-Sales Kit -Salesbrochure -Sales folder -Fact sheet -check flights -confirm design team -confirm opening hours -confirm layout -print on specified paper -Resort Master Plan - print -Room Layout Plans - print -Detailed Location Map and Travel Instructions - print -Rates Page - print -Promotions and Special Offers - print -Photos on CD rom -Confirm giveaways - Polo Shirt? Mouse pad? and qty/ budget.
September September September September September September September September September September September September September September September
-Publication - SLLH, DH, CHG
September
Resort Collaterals -S&M phamphlet at resort -Postcard etc
October November
Pricing & Promotions -Set rates rack, internet, internet agent, contract, Japan -Set promotion packages -Set reservations and cancellation policy
September September September
Promotions Feb -April
Err:508
Completed
Comment
August Time 4 Wk
1 Wk.
September Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
4 Wk
1 Wk.
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
December Time Frame 2 Wk. 3 Wk.
x completed
x x x
copy complete approved
x
x x x x x x x x x x x x x x x
x
x
completed completed completed
x x x
October
November
October Time Frame 2 Wk. 3 Wk.
x
ongoing x
Customer Relationship Management [CRM] -draft initial plan / ideas/ budget
October
x
Direct Email Database -WRCL partners Internet Agents -shortlist internet agent for contract Trade Fairs -JATA [23 -26th Sept Tokyo] -booth space -accomodation and flights -WTM [8-11th Nov] -booth space -accomodation and flights -appointments before trade fair [confirm UK rep] -attend trade fair -ILTM [6-9 Dec] -allocate budget and check closing date -booth space -accomodation and flights -appointments before trade fair -attend trade fair -ATF -check dates and closing date for booking -booth space -accomodation and flights -appointments before trade fair -attend trade fair -ITB [11-15th March] -book booth space -accomodation and flights -appointments before trade fair -Others
Key Country Activities -Hong Kong -consider to appoint sales representative
x
September September September August September September November September September September September December
X
completed Kate
x
x x
x completed x x
September September October November January
x
November November December
September
x
x
x
4 Wk
FC.1
34869177.xls
Items
Description -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Japan -consider to appoint sales representative -consider to appoint Charmimg Hotels Group -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Korea -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Singapore -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -UK -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Germany -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Scandanavia -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Switzerland -consider to appoint sales representative -consider to appoint PR Company -contact TAT -shortlist key agents/ operators -complete first introduction to shortlisted agents -salestrip -Thailand -update TAT Phuket -update TAT Bangkok -prepare PR plan -shortlist key agents/ operators -complete first introduction to shortlisted agents -corporate channel Bangkok -consulates/ embassies Bangkok
Month August August August September
Completed
Comment
Time 4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
x
September September September September September September
x x x x
September September September x September
x
September September September
x
x x
x x
x
x x
x x
x
September September September
x
x
x x x
x x
September
x
x x
September
x
September September September September September October October
Standard Operating and Procedures Reservations room block/ allocation policy overbook policy Forecasting
Complimentary
Barter
x
x
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
Time Frame 2 Wk. 3 Wk.
4 Wk
FC.1
34869177.xls
Guest Relations Critical Path Items
Description Organization Structure -plan organization -schedule recruitment -plan JD for GRO -consider to hire 1 Japanese speaking GRO
Khao Lak Familiarisation -shortlist suitable excursions in the area -prepare list of external activities -prepare price strategy for external activities -prepare list shops in Khao Lak for guest -prepare list of external activities -gather local history on Khoa Lak area -gather any local folklore and stories on Khao Lak area -prepare list of external activities Shop -shortlist shop options [Soul Asia, Dieter Locke...] Training -prepare training for GROs
Fidelio training Empowerment model Service recovery Local history Product knowledge Spa knowledge & schedule a treatment Whos who in The Sarojin Telephone answering Emergency medical procedure for guests Library management Airline contact persons Airport contact persons Basic IT hints Shedule for each GRO to dine in each outlet Shedule a guest room stay one night for each GRO HOES -prepare VCD list -prepare library book list -prepare CD music list
Documentation -prepare guest profile with reservations -prepare GRO checklist for arrivals and departure -prepare The Sarojin guest compendium -prepare CD music list
Budget 2005
Month
Completed
Comment
August Time 4 Wk
1 Wk.
September Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
October Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
November Time Frame 2 Wk. 3 Wk.
4 Wk
1 Wk.
December Time Frame 2 Wk. 3 Wk.
4 Wk
TO BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart RM To Manage
Activity House Keeping Executive Housekeeper on board Review drawings room layout designs Review Public Area Drawings Establish guest room and Suite set-up standards Establish manpower Establish Storage planning scenario Establish H/K supplies par stock levels Establish maid cart supplies Establish uniform design and requirement Select a tailor for uniform production Establish Linen par stocks Negotiate outside laundry charges with fincon Identify Gardening scope of work Establish HEOS list Establish maid assignment policies Establish maid key control system Determine cleaning schedule for outside contractor -rooms Determine gardening scope Determine guest laundry charges & Policy & Procedure Determine pest control services/schedule Determine linen/Uniform control procedures Determine F&B linen distribution control procedures Establish uniform measurement schedule Prepare punchlist for each type of guestroom Determine handover procedure from contractor Determine procedures for putting into inventory FF&E items Establish a manpower schedule for plotting of FF&E Establish with Chief Eng procedure for Punchlist follow up Establish refreshment centre procedures of control Naming of host locker bags with HR Determine issue of uniform issue/return procedures Select an assistant Houskeeper & Chief Gardener Prepare training schedule for hosts Prepare simulation within department Establish quality standards for rooms, BOH and Guest areas Establish garbage removal schedule Establish room out of order procedures Establish with FO procedures on room blocking and turnover Procure sample bathroom amentites for guest rooms Prepare housekeeping manual Prepare lost & found procedure Initate a laundry trial run test Reccomend floral concepts - keep it simle and nature focused Guest room preparation schedule for occupation by cluster BOH cleaning schedule implementation procedure Clerk telephone answering training on guest scenarios Mini bar procedures Work Orders managing of with engineering Floral standards - very minimal Heavy duty cleaning requirements each cluster and room type Guest room printed items? Service standards Crtical Issues a list of Prepare room checklists
Opens :
Dec-04
Start
Deadline Completed 15th Aug 7th Aug 7th Aug 31st Aug 15th Aug 31st Aug 30th Sept 31st Aug See Hr 31st Aug 31st Aug see fincon TBD 31st Aug 30th Sept 15th Oct TBD N/A 15th Oct 30th Sept See HR See Chef See HR See C/Eng See C/Eng See fincon TBD 30th Oct 31st Oct See HR See HR 31st Aug 30th Oct 30th Oct 30th Sept 30th Oct 30th Oct 30th Oct 31st Aug 30th Nov 30th Nov 15th Nov See GM 31st Oct 31st Oct 15th Nov 15th Nov 15th Nov
1st Aug
TBD 31st Aug 15th Nov 31st Aug 31st Oct
To BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart Fincon To Manage
EDP Administrator on board 1st Oct Brief selection of PMS/POS/LAN Negotiate vendor service support agreement with DOS/FINCON Establish software licensing policies Determine security access levels/codes Prepare EDP reference manual Finalise PMS/POS/LAN configuration programme Establish schedule for printing & distribution of reports Establish start up / shut down/back up procedures Test all cabling points Test system interfaces Simulate end of day closing procedures Simulate emergency recovery procedures System supervisor training Review PC/POS printers EDP reference manual compilation Test UPS for total system Organise with Fidelio user training classes System trial run Obtain all warranties and set up maintenance schedule Liase with F&B on menus input and management of same Liase with DOSM on pre-opening packages/rate tarriff Preventative maintenance programme Training of hosts in conjunction with HR Mgr Work with DOSM & Rsvn Mgr on data input:Rates Packages Online booking procedures and updating of information Service standards Critical issues a list of
1st Nov 1st Nov 1st Oct 1st Oct TBD Oct Oct Oct Oct Oct Oct Oct Oct
31st Oct 10th Oct 15th Nov 31st Oct 15th Nov 31st Oct 31st Oct 31st Oct 31st Oct 31st Oct 30th Nov 10th Nov 15th Nov 15th Nov 15th Nov 15th Nov 15th Nov 15th Nov 21st Nov 30th Nov 1st Nov Constant 30th Nov 21st Nov
TO BE UPDATED The Sarojin - Khao Lak Pre - opening Activities Chart GM To Manage
Activity ENGINEERING Chief Engineer on board Review floor plan and layouts/ Discuss with GM Review M&E drawings/Liase with contractor Review landscape drawings/Liase with contractor Review lighting drawings/Liase with contractor Review kitchen drawings/Liase with Technicians Check compliance with building codes Prepare punchlist per zone With Housekeeper Prepare punchlist with H/K for each room type Establish HEOS requirements Establish engineering inventory/control procedures Identify/Negotiate outside services/maintenance contracts Set up engineering store with stock listing Set up engineering workshop Establish equipment list and records Obtain warranties and necessary documents Establish preventative maintenance procedures Prepare engineering reference manual Test and commission plant equipment Establish M&E start upshut/dowm emergency procedures Confirm completion dates of landscaping Fire training schedule/ Fire team creation of Swimming pool cleaning schedule Swimming pool daily water testing procedures Flood prevention measures Generator training for duty engineers and GM Collate defects punchlist and follow up of with contractor Monitor beach for corrosion Establish maintenance and work orders procedures Key - System/ study drawings with contractor Handover / Commissioning schedule form contractors Critical issues a list of Establish chasing out schedule for contractor
1st Sept 3rd Sept 7th Sept 7th Sept 7th Sept 7th Sept 10th Sept 15th Sept Y/C 10th Sept Y/C Y/C Y/C 10th Sept Post/open 1st Oct TBDC TBDC TBDC 10th Oct 1st Nov 1st Nov 1st Nov 10th Nov 1st Oct Constant
30th Sept 1st Oct 30th Oct 30th Oct 30th Oct 15th Nov Post/open 15th Nov 15th Nov 15th Nov 31st Oct 15th Nov 15th Nov 30th Nov 30th Nov 15th Nov Till Done Constant 15th Nov 31st Nov
1st Oct TBDC 15th Sept 21st Sept 15th Sept Till done
