CENTER FOR LABOR EDUCATION, ADVOCACY RESEARCH AND DEVELOPMENT DEVE LOPMENT,, INC. IN C. (CLEARED) TIN NO. NO. 004-834-830-000 NON VA VAT, Diliman, Quezon Quezon City 1101 PI!IPPIN"#, Tel. No$. %&8-'3%', a)- %&0**1* +e$ite tt/$olai.u/2.e2u./ Foundation of the UP School of Labor and Industrial Relations
March 31, 2010 Dear HR practitioners, supervisors and managers: The Center for Laor !ducation, "dvocac# Research and Deve$opment, %nc& of '&(& )*L"%R is proud to offer this comprehensive 2+da#s seminar+or-shop on+
8ood House-eeping and Tota$ Tota$ .ua$it# Management9 http:upcertificate&es&comgoodhouse-eepingt/m&htm ased on a uideooritten # Dean orge & )ia$ Ma# 2+2;, 2010 This This semina seminarr and the guideo guideooo- are oth oth import important ant refere reference nce materi materia$s a$s for p$anners, imp$ementers and practitioners of T.M, productivit# and /ua$it# standards& ood house-eeping is the first step in ui$ding up $oca$ and g$oa$ /ua$it# standards& %t is especia$$# designed for sma$$ and medium enterprises hose desire is to gro in this competitive competitive environment& environment& The seminar seminar features good practices practices of $oca$ rands that have ecome internationa$ rands $i-e the o$$iee rand& %t a$so features or-shops on the various T.M too$s used in the practice of good house-eeping not on$# # supervisors supe rvisors and managers ut a$so # emp$o#ees and practitioners of ) and /ua$it# customer service& The seminar+ seminar+or-sh or-shop op is coordinated coordinated and faci$itate faci$itated d # Dean orge orge & )ia$, author author of severa severa$$ oo-s oo-s on Human Human Resour Resource ce Managem Management ent and %ndust %ndustri ria$ a$ Re$ati Re$ations ons&& "mong "mong his oo-s are HRD, are HRD, IR and Management in the Philippine Setting , Philippine Labor and a nd the Economy, Changes and Challenges: 6 !ears o" Str#ggle to$ards Decent %or& 420056 , , 'heories 'h eories in Ind#strial Relations 420076, and CSR and (cc#pational Sa"ety and Health 420106&
orge & )ia$ )eminar Coordinator
Good Housekeeping and Total Quality Management
TOPIC OUTLINE Day 1 !" Total Quality Management (TQM) and Workplace Management ood house-eeping, the first step in T.M and productivit# o The ) (rogram as a va$ues enhancement mechanism and emp$o#ee o invo$vementempoerment The princip$es and practices of ), a apanese techno$og# for -eeping the o or-p$ace neat, c$ean and order$#
)teps in insta$$ing a ) (rogram !va$uating a ) (rogram and rearding program participants >or-shop+ 8%s there a need to introduce or enhance a ) (rogram #our or-p$ace=9
Day 2 !M TQM and Quality "ustomer #er$ice o T.M and .ua$it# Customer )ervice o ood practices in good house-eeping and /ua$it# customer services+ food manufacturing and retai$ing, schoo$ and o$$iee fast food chain >or-shop o PM Implementing the %# Program Tools and Techni&ues Conducting a meeting, preparing a training proposa$ and preparing a o procedures manua$ roup pro$em so$ving techni/ue 4rainstorming, nomina$ group techni/ue, o De$phi method and %shi-aa diagram6 >or- simp$ification techni/ues, f$ocharting and cost enefit ana$#sis o >or-shops o "oordinator' Dean orge * #i+al of '( )*L"%R, Philippine national e,pert of "sian (roductivit# *rgani?ation 4"(*6 of To-#o, apan, contract researcher of %L* in eneva, )it?er$and, -ormer President of @i--eiren "$umni "ssociation, social compliance associate of !C*(, %L* and erite of the ')", and I./management pro-essor '( ho held $arious managerial and consultancy positions in personne$, administration, proAect management and proAect deve$opment, corporate communications and advertising 4emai$+ sia$BAorge#ahoo&com http:&freees&comBAorgeBsia$ 6
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