Epson_SC-P800.pdf

SERVICE MANUAL

Large Format Color Inkjet Printer

SC-P800 series

SE Group Confidential (Related Staff Only)

Notice: 

All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.



All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being informed of them.



The contents of this manual are subject to change without notice.



The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

Notice: Other product names used herein are for identification purpose only and may be trademarks trademarks or registered registered trademarks of their respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2015 SEIKO EPSON CORPORATION.    

Notice: 

All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.



All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly appreciate being informed of them.



The contents of this manual are subject to change without notice.



The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.

EPSON is a registered trademark of SEIKO EPSON CORPORATION.

Notice: Other product names used herein are for identification purpose only and may be trademarks trademarks or registered registered trademarks of their respective owners. EPSON disclaims any and all rights in those marks.

Copyright © 2015 SEIKO EPSON CORPORATION.    

PRECAUTIONS Precautionary notations throughout the text are categorized relative to 1) Personal injury and 2) Damage to equipment. DANGER

Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in p erforming procedures preceded by DANGER Headings. Headings.

WARNING

Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should alw ays be observed when performing repair/maintenance procedures.

DANGER 1. ALWAYS DISCONNE DISCONNECT CT THE PRODUCT PRODUCT FROM THE THE POWER SOURCE SOURCE AND PERIPHERAL PERIPHERAL DEVICES DEVICES PERFORMIN PERFORMING G ANY MAINTENANCE MAINTENANCE OR REPAIR PROCEDURES. 2. NO WORK SHOULD SHOULD BE PERFORMED PERFORMED ON THE UNIT UNIT BY PERSONS UNFAMILI UNFAMILIAR AR WITH BASIC BASIC SAFETY SAFETY MEASURES MEASURES AS DICTATED DICTATED FOR ALL ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK. 3. WHEN PERFORMIN PERFORMING G TESTING AS DICTATE DICTATED D WITHIN THIS THIS MANUAL, DO DO NOT CONNECT CONNECT THE UNIT TO A POWER POWER SOURCE UNTIL UNTIL INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS. 4. WHEN DISASSEMBL DISASSEMBLING ING OR ASSEMBLIN ASSEMBLING G A PRODUCT, MAKE MAKE SURE TO WEAR WEAR GLOVES TO AVOID AVOID INJURY INJURY FROM METAL PARTS PARTS WITH SHARP EDGES.

WARNING 1. REPAIRS REPAIRS ON EPSON PRODUC PRODUCT T SHOULD BE BE PERFORMED PERFORMED ONLY BY BY AN EPSON CERTIF CERTIFIED IED REPAIR REPAIR TECHNICI TECHNICIAN. AN. 2. MAKE CER CERTAIN TAIN THAT THE THE SOURCE VOLTAGES VOLTAGES IS IS THE SAME AS THE RATED RATED VOLTAGE, VOLTAGE, LISTED LISTED ON THE SERIAL SERIAL NUMBER/RATI NUMBER/RATING NG PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE. 3. ALWAYS VERIFY VERIFY THAT THE THE EPSON PRODUCT PRODUCT HAS BEEN BEEN DISCONNECTE DISCONNECTED D FROM THE POWER POWER SOURCE BEFORE BEFORE REMOVING REMOVING OR REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS. 4. IN ORDER TO PROTECT PROTECT SENSITIVE SENSITIVE MICROPROCE MICROPROCESSORS SSORS AND CIRCUITRY, CIRCUITRY, USE USE STATIC DISCHARGE DISCHARGE EQUIPMENT EQUIPMENT,, SUCH AS ANTI-STATIC ANTI-STATIC WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS. 5. REPLAC REPLACE E MALFUNCTIONI MALFUNCTIONING NG COMPONENTS COMPONENTS ONLY WITH WITH THOSE COMPONENTS COMPONENTS BY BY THE MANUFACTURE; MANUFACTURE; INTRODU INTRODUCTION CTION OF SECONDSECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY. 6. WHEN AIR DUSTER DUSTER IS USED ON THE THE REPAIR AND AND THE MAINTENANCE MAINTENANCE WORK, WORK, THE USE OF THE THE AIR DUSTER DUSTER PRODUCTS PRODUCTS CONTAINING CONTAINING THE INFLAMMABLE GAS IS PROHIBITED. 7. MAKE SURE AN ANTIVIR ANTIVIRUS US SOFTWARE SOFTWARE IS INSTALLED INSTALLED ON THE COMPUTER COMPUTER USED FOR FOR SERVICE SERVICE SUPPORT. SUPPORT. BE SURE TO HAVE THE THE LATEST VIRUS DEFINITION FILE FILE FOR THE SOFTWARE.

About This Manual About This Manual: This manual is made for the sole purpose of providing necessary information i n order that a serviceperson qualified by Epson performs his / her appropriate repair / maintenance for the applicable Epson’s products. You shall not use this manual out of this purpose. This manual is Epson’s confidential inf ormation. When you use this manual, you shall hold it in strict confidence and shall not disclose to any third party without prior consent of Epson. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration Configuration This manual consists of six chapters and Appendix. CHAPTER 1.PRODUCT DESCRIPTIONS Provides a general overview and specifications of the product. CHAPTER 2.TROUBLESHOOTING Describes the step-by-step procedures for the troubleshooting. CHAPTER 3.DISASSEMBLY / ASSEMBLY Describes the step-by-step procedures for disassembling and assembling the product. CHAPTER 4.ADJUSTMENT Provides Epson-approved methods for adjustment. CHAPTER 5.MAINTENANCE Provides preventive maintenance procedures and the lists of Epson-approved lubricants and adhesives required for servicing the product. CHAPTER 6.APPENDIX Provides the following additional information for reference: • Con Connec nectors tors • Panel Menu Maps • AS ASP P List List • Explod Exploded ed Diagrams Diagrams

Symbols Used in this Manual Manual Various symbols are used throughout this manual either to provide additional information on a specific topic or to warn of possible danger present during a procedure or an action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, or WARNING messages. Indicates an operating or maintenance procedure, practice or condition that is necessary to keep the pr oduct’s quality.

Indicates an operating or maintenance procedure, practice, or condition that, if not strictly obs erved, could result in damage to, or destruction of, equipment.

May indicate an operating or maintenance procedure, practice or condition that is necessary to accomplish a tas k efficiently. It may also provide additional information that is related to a specific s ubject, or comment on the results achieved through a previous action.

Indicates an operating or maintenance procedure, practice or condition that, if not strictly observed, could result in injury or loss of life.

Indicates that a particular task must be carried out according to a certain standard after disassembly and before re-assembly, otherwise the quality of the components in question may be adversely affected.

Lubrication

Indicates that lubrication is needed for the parts after disassembly, when doing a maintenance or replacing a part with a new one.

Revision Status Revision

Date of Issue

A

March 27, 2015

Description

First release • Chapter 4

B

May 2,2015

Added of Figure Figure 4-3,4 to page 211. Changed Chan ged of text to page page 211. Replacement of Figure 4-5,6,7,8 to page 212.

CHAPTER

1 PRODUCT DESCRIPTION

SC-P800 series

Revision B

1.1 Product Description SC-P800 series are large size color inkjet printers that support up to A2 (17”) sized cutsheet paper. 

F-Mach (180N x 8-column) print head



Maximum print resolution (dpi): 2880 x 1440



Superior color and monochrome reproducibility with eight colors UltrachromeK3 ink system, consisting of 4 basic colors (YMCK) with 2 complementary colors and 2 complementary blacks



Automatic switching between black ink modes; Photo black and Matte black. Requires no user intervention, and ink used during the conversion is remarkably reduced.



Two manual paper feeders are provided in addition to the ASF (Auto Sheet Feeder)





Front manual feeder: Supports thick paper having a thickness of up to 1.5 mm.



Roll paper:

Feeds paper using the roll paper unit (option).

High speed network and communication supported 

100BASE-TX/10BASE-T Network Interface



USB2.0 High Speed Interface



Wireless LAN 802.11b/g/n Network Interface



Borderless printing supported



Equipped with a control panel having a 2.7-inch color touch panel, offering excellent visibility and operability

Figure 1-1. External View

SC-P800 series

Revision B

1.2 Basic Specifications

Table 1-1. Basic Specifications Item

1.2.1 Basic Specifications Table 1-1. Basic Specifications Item

Specifications

Maximum paper width

17 inch (43 cm)

Printing method

On-demand ink jet method

Printing direction

Two-way shortest distance printing with logical seeking

Print Head

Type

Type

UltrachromeK3 ink system (9 independent ink cartridges)*

Color of inks

Matte Black*, Photo Black*, Light Black, Light Light Black, Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid Light Magenta (Refer to table1-2 for the alignment sequence of the cartridges)

Maximum print resolution

2880 dpi

× 1440 dpi

Borderless printing Printing function

Automatic bottom processing L/4 x 6 Photo high-speed printing 

Interface

 

Temperature

Main body operation environment

20% to 80% (Non condensing)

When storing

5% to 85% (Non condensing) Until any one of the following conditions is met.

Operating life of the printer

  

12,000 pages (A2 plain paper fine mode) 1,600,000 paths (carriage movement) 5 years

F-Mach

Number of nozzles 180 Nozzles per color (180 Nozzles x 8 colors)*

Ink

Humidity

Specifications

Ethernet 100BASE-TX/10BASE-T High-Speed USB IEEE802.11b/g/n

Main body operation environment

10 °C to 35 °C

When storing

-20 °C to 40 °C (within 120 hours under 60 °C, and within 1 month under 40 °C)

Note "* ":

The all 9 ink cartridges can be installed simultaneously. The printer automatically switches between Photo and Matte black depending on the driver s election while utilizing the same physical ink channel.

Table 1-2. Cartridge Alignment Sequence Row 1

Matte Black (PK)

Row 2

Photo Black (MK)

Switched by an Ink Selector

Row 3

Row 4

Light Black (LK)

Light Light Black (LLK)

Row 5

Cyan (C)

Row 6

Vivid Magenta (VM)

Row 7

Row 8

Row 9

Light Cyan (Lc)

Vivid Light Magenta (VLM)

Yellow (Y)

SC-P800 series

Revision B

1.2.2 Electric Specifications

1.2.3 Ink Specifications

Table 1-3. Electric Specifications Item

Rated voltage Input voltage range

220/240V Model

Form

120 VAC

220 to 240 VAC

Pigment ink colors

108 to 132 VAC

Note "* ":

198 to 264 VAC 50 to 60Hz

Input frequency range

Power consumption

Item

Specification 100/120V Model

Rated frequency

Rated current

Table 1-4. Ink Specifications

49.5 to 60.5Hz 0.6 A

0.3 A

Operating*

Approx. 21 W

Approx. 21 W

Ready mode

Approx. 5.8 W

Approx. 5.8 W

Sleep mode

Approx. 1.8 W

Approx. 1.8 W

Power OFF

Approx. 0.3 W

Approx. 0.5 W

Pattern: ISO Bike, Media: plain paper, Mode:Default(720x360), Media size: A2, Printing size: 414 x 517.5mm

Specification

Exclusive ink cartridge  

Black system: Matte Black, Photo Black, Light Black, Light Light Black Color system: Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid Light Magenta

Cartridge life

See the date printed on the package (at normal temperature)

Guaranteed life after installation

6 month (after mounted in the printer) 

Storage

Dimensions

 

Uninstalled (packed): -20 to 40 °C (within 1 month under 40 °C) Installed: -20 to 40 °C (within 1 month under 40 °C) Transporting (packed): -20 to 60 °C (within 1 month under 40 °C, and within 72 hours under 60 °C)

700ml: W30 x L93 x H70 mm

SC-P800 series

Revision B

1.3 Printing Specifications

1.3.2 Paper Feeder Specifications

1.3.1 Paper Feed Specifications Item

Specification

Paper feed method

Friction feed

Minimum pitch of paper feed

2.94 µm (1/8640 inch) 

Paper feed

 

Paper feed speed

Rear ASF Front manual feed Rear roll paper

25.4 mm (1 inch) when line feed: 333 msec (3 inch/sec)

SC-P800 series support three types of paper feeding methods; ASF, Front Manual Feed, and Roll Paper Feed. The paper size and thickness for each of the methods are shown in the table below. For paper type and feeder capacity, refer to "1.3.3 Supported Media" (p15).

Paper Feed Method

Paper Size

Thickness (mm)

Width (mm)

Length (mm)

Standard paper (mm)

89 to 431.8

127 to 950

L/4”x6” to A2/USC

0.08 to 0.3

Front Manual Feed (Fine art media)

203.2 to 431.8

254 to 950

A4/8”x10” to A2/USC

0.29 to 0.7

Front Manual Feed (Board media)

203.2 to 431.8

254 to 594

A4/8”x10” to A2/USC

0.7 to 1.5

329 to 431.8

55 to 1117.6

A3+/8”x10” to A2/ USC

0.25 to 0.7

ASF

Roll paper

SC-P800 series

Revision B

1.3.3 Supported Media 1.3.3.1 Epson Special Media Table CUT SHEET Note "*1": Borderless: Describes whether borderless pr inting is available. "*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/MK: Matte Black "*3": May not be available depending on the area of purchase.

Table 1-5. Cut sheet Media Table Paper Type

Media Type (Printer Driver)

Size

Capacity

Source

Borderless *1

Black ink *2

Auto sheet feeder

✔

PK

SC- P800 Se ries Epso n Premiu m Glo ss y.ic c

Auto sheet feeder

✔

PK

SC- P800 Series Pho to Pape r Glos sy. icc

Auto sheet feeder

✔

PK

SC-P800 Series Epson Premium Semigloss.icc

Auto sheet feeder

✔

MK

SC-P800 Series Epson Archival Matte.icc

Auto sheet feeder

✔

MK

SC-P800 Series Epson Archival Matte.icc

Auto sheet feeder

---

MK

SC-P800 Series Standard.icc

ICC Profile

13 x 18 cm (5 x 7 in.) 10 x 15 cm (4 x 6 in.)

30

A4 Premium Glossy Photo Paper

Epson Premium Glossy

16:9 wide size (102 x181 mm) *3 A3 A3+ A2

20 10 1

13 x 18 cm (5 x 7 in.) Photo Paper Glossy

Photo Paper Glossy

10 x 15 cm (4 x 6 in.)

30

A4 10 x 15 cm (4 x 6 in.) A4 Premium Semigloss Photo Paper

Epson Premium Semigloss

A3 A3+

Archival Matte Paper

Matte Paper Heavy-weight

Epson Archival Matte


1

A4

30

A3 A3+

10

A2

1

A4

30

A3 A4

Epson Ph oto Quality In k Jet

10

A2

A3+

Pho to Qu ality Inkj et Pap er

30

A3 A3+ A2

10 60 50 10

SC-P800 series

Revision B

Table 1-5. Cut sheet Media Table Paper Type


Size

Watercolor Paper - Radiant White

Watercolor Paper RadiantWhite

A3+

Velvet Fine Art Paper

Velvet Fine Art Paper

A3+

Borderless *1

Black ink *2

Capacity

Source

1

Front manual feed (fine art media)

✔

MK

SC-P800 Series Watercolor Paper-Radiant White.icc

ICC Profile

1


✔

MK

SC-P800 Series VelvetFineArtPaper.icc

1


---

MK

SC-P800 Series UltraSmooth FineArt Paper.icc SC-P800 Series Epson Proofing Paper White Semi-matte.icc

A3 A2 A3+

✔

UltraSmooth Fine Art Paper

UltraSmooth Fine Art Paper

Epson Proofing Paper White Semimatte

Epson Proofing Paper White Semi-matte

A3+

1

Auto sheet feeder

✔

PK

Premium Ink Jet Plain Paper

plain papers

A4

80

Auto sheet feeder

✔

PK/MK


Bright White Inkjet Paper

plain papers

A4

80

Auto sheet feeder

✔

PK/MK


A2

ROLL PAPER

All paper loading methods are for roll paper. Note "*1": Borderless: Describes whether borderless pr inting is available. "*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/ MK: Matte Black

Table 1-6. Roll Paper Media Table Paper Type


Size

Core

Borderless *1

Black ink *2

ICC Profile

Premium Glossy Photo Paper (250)

Epson Premium Glossy

406 mm/16"

3 inch

✔

PK

SC-P800 Series Epson Premium Glossy.icc

Premium Semigloss Photo Paper (250)


406 mm/16"

3 inch

✔

PK


Premium Luster Photo Paper (260)

Epson Premium Luster

3 inch

✔

PK

SC-P800 Series Epson Premium Luster.icc

Premium Semimatte Photo Paper (260)


406 mm/16"

3 inch

✔

PK


Enhanced Matte Paper


432 mm/17"

3 inch

✔

MK

SC-P800 Series Archival Matte.icc

329 mm (A3+) 406 mm/16"

SC-P800 series

Revision B

1.3.3.2 Usable Commercially Available Paper Size This printer supports the following p aper specifications for non-Epson media. 







Do not use paper that is wrinkled, scuffed, torn, or dirty. Although plain paper and recycled paper manufactured by other companies can be loaded and fed in the printer as long as they meet the following specifications, Epson cannot guarantee the print quality. Although other paper types manufactured by other companies can be loaded in the printer as long as they meet the following specifications, Epson cannot guarantee the paper feeding and print quality.

CUT SHEET Note "*1": Borderless: Describes whether borderless pr inting is available. "*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/MK: Matte Black "*3": The maximum length you can set in the printer driver is 15 m. "*4": May not be available depending on the media being used. Contact the manufacturer of the media for more details.

Table 1-7. Cut sheet Media Table Item

Paper Type

Driver Media Types

Size

Number of Sheets

Paper thickness

Loading Method

Borderless *1

0.08 mm to 0.11 mm (64 to 90 g/m2)

Auto sheet feeder

---

Ink Type*2

A6 A5 B5 A4

Plain Paper

Cut sheets

See the manual supplied with the paper and adjust settings as appropriate.

Up to 12 mm total thickness

Letter Legal B4 A3 A2 Non-standard sizes W: 89 mm to 431.8mm L: 127 mm to 950mm* 3

Up to 5 mm total thickness

PK/MK

SC-P800 series

Revision B

Table 1-7. Cut sheet Media Table Item

Paper Type

Driver Media Types

Size

Number of Sheets

Paper thickness

Loading Method

A4

Borderless *1

Ink Type*2

✔*4

Letter Legal

---

Half Letter

✔*4

28 to 43 cm (11 to 17 in.) 43 to 56 cm (17 to 2 in.) JIS B4

---

JIS B3 Cut sheets


254 to 305 mm (10 to 12 in.) A3

1

0.29 mm to 0.7 mm

Front manual feed tray (fine art media

PK/MK

✔*4

A3+ 279 to 356 mm (11 to 14 in.) 30 to 30 cm (12 to 12 in.)

---

36 to 43 cm (14 to 17 in.) 41 to 51 cm (16 to 20 in.) A2

✔*4

Non-standard sizes W: 89 mm to 431.8mm L: 127 mm to 950mm* 3

Thick paper

A4 Letter Legal Half Letter 28 to 43 cm (11 to 17 in.) 43 to 56 cm (17 to 22 in.) JIS B4 JIS B3 Cut sheets


254 to 305 mm (10 to 12 in.) A3 A3+ 279 to 356 mm (11 to 14 in.) 30 to 30 cm (12 to 12 in.) 36 to 43 cm (14 to 17 in.) 41 to 51 cm (16 to 20 in.) A2 Non-standard sizes W: 89 mm to 431.8mm L: 127 mm to 950mm* 3

1

1.2 mm to 1.5 mm

Front manual feed tray (poster board)

---

PK/MK

SC-P800 series

Revision B

ROLL PAPER Note "*1": Borderless: Describes whether borderless pr inting is available. "*2": Black ink: An abbreviation of the type of black ink supported by the media. PK: Photo Black/MK: Matte Black "*3": You can specify and perform borderless printing; however, the print quality may decline or margins may appear due to the paper expanding or contracting. "*4": The maximum length you can set in the printer driver is 15000 mm.

Table 1-8. Roll paper Media Table Item

Roll paper

Driver Media Types


Size

Paper thickness

Roll Core Size

Borderless* 1

Ink Type*2

13 to 17 inches wide W: 329 to 431.8 mm

0.25 mm to 0.7 mm

2 inches/3 inches

✔*3

PK/MK

L: 55 to 1117.6 mm*4

SC-P800 series

Revision B

1.3.4 Printable area 

PW

Normal print LM

RM

Table 1-9. Printable area (normal print) Dimension Item Cut sheet

Board paper

Fine art paper

Roll paper

TM (top margin)

3 mm

20 mm

3 mm

50 mm* 1

BM (bottom margin)

3 mm

20 mm

15 mm

19 mm* 2

LM (left margin)

3 mm

3 mm

3 mm

3 mm

RM (right margin)

3 mm

3 mm

3 mm

3 mm

r e p a P

Note "*1": 0 mm for continuous print jobs. "*2": 14 mm when Print Page Line on the control panel is set to On. 

TM n o i t c e r i d d e e f

Printable area PL

Borderless print Table 1-10. Printable area (borderless print) Dimension Item Cut sheet

Board paper

Fine art paper

Roll paper

TM (top margin)

0 mm

0 mm

0 mm

50 mm*

BM (bottom margin)

0 mm

0 mm

0 mm

14 mm

LM (left margin)

0 mm

0 mm

0 mm

0 mm

RM (right margin)

0 mm

0 mm

0 mm

0 mm

Note "* ":

0 mm for continuous print jobs.

BM

Figure 1-2. Printable area

SC-P800 series

Revision B

1.3.5 Borderless Printing Specification The following media sizes are supported for borderless printing. For paper type and feeder capacity, refer to "1.3.3 Supported Media" (p15). Table 1-11. Borderless Printing Specification Paper Type

Size

A4

210 mm × 297 mm

A3

297 mm × 420 mm

A3+

329 mm × 483 mm

A2

420 mm × 594 mm

Letter

8.5 inch × 11 inch

28 × 43 cm

11 inch

× 17 inch

43 × 56 cm

17 inch

× 22 inch

100 × 148 mm

100 mm × 148 mm

9 × 13 cm

3.5 inch × 5 inch

10 × 15 cm

4 inch × 6 inch

13 × 18 cm

5 inch × 7 inch

13 × 20 cm

5 inch × 8 inch

16:9 wide size

102 mm × 181 mm

20 × 25 cm

8 inch × 10 inch

254 × 305 mm

10 inch × 12 inch

279 × 356 mm

11 inch × 14 inch

30 × 30 cm

12 inch × 12 inch

41 × 51 cm

16 inch × 20 inch

13 inch (329 mm) roll paper

329 mm

16 inch roll paper

406 mm

16.5 inch (42 cm) roll paper

420 mm

17 inch roll paper

432 mm

SC-P800 series

Revision B

1.4 Hardware Specifications

1.4.2 Installation Room Requirement

This section provides the printer dimensions and shows the main components.

1.4.1 Dimensions and Weight 

Dimensions 



Storage dimensions

(W) 684 mm

× (D) 376 mm × (H) 250 mm

(W) 684 mm

× (D) 586 mm × (H) 286 mm*

550 mm 100 mm

Normal dimensions

(W) 684 mm

× (D) 963 mm × (H) 550 mm

(W) 684 mm

× (D) 769 mm × (H) 286 mm*



270 mm

Note"* ":When optional items are attached 

Weight

1030 mm

Approx. 19.5kg (without ink cartridges) 100 mm 884 mm

Figure 1-3. Installation space NOTE:

When printing on poster board, leave a s pace of at least 430 mm in behind the printer.

SC-P800 series

Revision B

1.4.3 Part Names

Table 1-12. Front side No.

FRONT SIDE

Figure 1-4. Front side

Name

1

Paper support

2

Edge guide

3

Printer cover

4

Ink cartridge cover

5

Front cover

6

Output tray

7

Front manual feed tray

8

Maintenance cartridge cover

9

Control panel

10

Print head

11

Paper support edge guide

12

Auto sheet feeder

SC-P800 series

Revision B

BACK SIDE .

Figure 1-5. Back side

Table 1-13. Back side No.

Name

1

Rear support

2

Roll paper feeder

3

Airflow vents

4

USB port

5

LAN port

6

Status light

7

Data light

8

AC inlet

SC-P800 series

Revision B

1.5 Control Panel Specificatio Specifications ns 1.5.1 Control panel OPERATION PANEL

Figure 1-6. Operation panel

Table 1-14. 1-14. Operation panel Name

1 Power li light

Function  

On: The power is on. Off: The power is off.

2 Power button

Turns the power on and off.

3 Ba Back ck but uttton

Press to return to the previous screen while the Menu is displayed.

4 Screen

Displays the printer's status, menus, error messages, and so on.

5 up an and d dow down n but butto tons ns

Press to select menu items and setting values when a menu is displayed.

6 Home button

Display the home screen.

SC-P800 series

Revision B

Table 1-15. LCD

HOME SCREEN 

Name

Home Screen View

Function

Indicates that the home screen is displayed.

Indicates the selected Load Guide using the following icons. Auto sheet feeder

Fine art media

Poster board

Roll paper

1 St Staatus ic icon

Turns on when Thick Paper is set to On. Figure 1-7. Home screen screen

Indicates that the ink is running low or the maintenance cartridge is running out of space. Prepare a new cartridge. Indicates the selected black ink using the following icons. Photo black ink

Matte black ink

SC-P800 series

Revision B

Table 1-15. LCD Name

Table 1-15. LCD Function

Name

Displays the approximate amount of ink remaining and free space in the maintenance cartridge. Depending on the status of each cartridge, the icons change as shown below.

Displayed when connected to a wired LAN.

Displays the operation mode, radio wave status, and connection status for the wireless LAN. The icon is not displayed when the wireless LAN is disconnected. The number of lines indicates the radio wave strength.



Weak

The icon changes as shown below depending on the operation mode.

Wi-If Direct mode

(Load Guide/ 2 Media Setup) button

Maintenance cartridge No error

Searching or unavailable

Infrastructure mode

Ink low

(Ink Remaining Display) button 

1 St Staatus ic icon

Ink cartridge No error

3 Strong

Function

(BK Ink Change) button

The Maintenance Box is nearing the end of its service life.

Ad hoc mode

4

Simple AP mode

(Network 5 Summary Display) button

Displays the status of the printer's connection to the computer. You can also display Wi-Fi/Network Settings and so on directly from the Menu.

6 (S (Set etu up) bu butt tton on

You can perform printer maintenance and adjust printer settings.

Load Guide is displayed when paper is not loaded. You can continue by checking the selected Load Guide procedure procedu re on the screen. screen.

You can change from one type of black ink to another.

You can eject paper that has been loaded. The following can be performed when roll paper is loaded.

Media Setup is displayed when paper is loaded. You can set the Media Size and Media Type. 7

(Cut/Eject) button

Move the end of the printed section to the cutting position  Eject roll paper after moving the end of the printed section to the cutting position  Eject roll paper 

SC-P800 series

Revision B

Table 1-16. Set up menu Menu

Menu Item / Setting Value (Shaded one is the default)

Print Page Line

On Off On

Printer Settings

Paper Size Check

BK Ink Auto Change LCD Brightness

Off On

Explanation

When this is set to On, a dotted line is printed on the roll paper. Sel eleect wh whet eth her or no nott (On On/O /Off ff)) to dete tecct th thee pap apeer wid idth th.. When thi hiss is set to Of Off, f, pri rin nti tin ng may be perf rfo orm rmeed beyond the edges edges of the paper. paper. If printing is performed performed beyond beyond the edges edges of the paper, paper, the inside of of the printer will be soiled with ink. We recommend setting this to On. When selecting Off, borderless printing can not be performed.. performed

Off

When this is set to On, the black ink is changed automatically using the Media Type selected in the printer driver.

1 to 9

You can adjust the brightness of the screen in nine stages. High

Button Press

Medium Low Off High

System Administration

Sound

Error Notice

Medium Low

Set whether or not to play a sound and the volume for operation sounds, error sounds, and done sounds.

Off High Common Settings

CompletionNotice

Medium Low Off

Sleep Timer

1 to 240 mins.

Set the time to switch to sleep mode (energy saving mode) when the printer is not operated for a continuous period.

Off 30minutes 1h Power Off Timer

2h 4h 8h 12h

Set whether or not to turn off the printer automatically, as well as setting the time until the printer automatically turns off when no printer operations are performed for a continuous period. The default setting varies depending on the area of use.

SC-P800 series

Revision B



Date/Time Settings

Explanation

Date/Time

Set the date and time.

Time Difference

Set the time difference from Coordinated Universal Time (UTC). Default: Since this is set to ±0:00, it does not normally need to be changed.

English French Italian German Spanish System Administration

Common Settings

Language

Portuguese

Select the language for the screen display. The default setting varies depending on the area of use.

Dutch Russian Simplified Chinese Traditional Chinese Korean Operation Timer Out Wi-Fi/Network Settings

Wi-Fi/Network Status

On Off

You are returned to the Home screen if no operations are performed for three minutes on each menu.

Print a network status sheet. View network settings and connection status.

SC-P800 series

Revision B



Explanation

Manual Push Button Setup (WPS) Wi-Fi Setup

PIN Code Setup (WPS) Wi-Fi Auto Connect Disable Wi-Fi

Wi-Fi/Network Settings

---

Wi-Fi Direct Setup Connection Check

System Administration

Printer Name TCP/IP Address Advanced Setup

DNS Server Proxy Server Wi-Fi Direct

Google Cloud Print Services Restore Default Settings



How to Settings

Select How to display an explanation of the function. Visit the portal for more information on registering and usage. You can stop/restart service usage and restore content to the default settings from Settings.

Wi-Fi/Network Settings

Restore network settings to the default settings.

All except Network Settings

Restore all control panel settings except network settings to the default settings.

All Settings

Restore all settings to the default settings.

Network Summary Display Table 1-17. Network Summary Display Menu

Menu Item

Explanation

Wi-Fi/Network Settings Menu

Wi-Fi Setup Wi-Fi Direct Setup

Wi-Fi Setup

---

SC-P800 series

Revision B

1.5.3 Inspection Mode The Inspection Mode is intended to be used by a service person for servicing the printer. HOW TO START & QUIT

1.

Press and hold the [Power] button, [Back] button, and [Home] button together for 10 seconds or longer.

2.

To exit the Inspection Mode, press the [Power] button to power OFF the printer.

INSPECTION MODE MENU LIST Table 1-18. Inspection Mode Menu Explanation 1

1. Printer Inspection Mode

2. Special Inspection

3. Touch Screen Inspection 4. Development Mode

2

Printer Inspection Mode

3

Flag check

Mode used for adjustment at factory shipment Mode used for adjustment at factory shipment

1. Inspection ALL

Mode used for adjustment at factory shipment

2. CSIC Check


3. Maintenance Box Check


4. Panel Key Test

To check the operation of buttons on the touch panel and operation of the touch panel

5. LCD/LED Test

To check for the color and dot missing on the LCD and check the operation of the screen

6. Sensor Check

To check the operation of each sensor

7. Rom Ver.check

To check the current ROM version

1. Touch Screen Calibration

To adjust the input position of the touch panel

2. Touch PNL Measurement Mode

To check the sensitivity of the touch panel

1. Electricity Test Mode


5. Status Sheet Print Mode


6. Normal Mode


CHAPTER

2 TROUBLE SHOOTING

SC-P800 series

Revision B

2.1 Overview

2.1.1.3 Recurrence check of the trouble Check if the trouble the user claims recurs with th e returned printer.

This section explains the basic procedure for troubleshooting problems on the printer quickly and efficiently. When carrying out the troubleshooting procedures, take a flexible measure following your sales company's policy and considering the troubling situation.



If RIP was used, check if the trouble recurs when the driver is used.



If 3rd party's media were used, check if the tr ouble recurs when a genuine medium is used.



If 3rd party's ink was used, perform the repair according t o the policy of each local sales subsidiary.



If the F/W was not the latest, gain agreement with the user on the update of F/ W, and check if the trouble recurs when the latest F/W is used.

2.1.1 Preliminary Check Make sure to verify or perform the following basic items whenever servicing the printer.

2.1.1.4 Check for the counter values/history

2.1.1.1 Before performing troubleshooting Before troubleshooting, perform basic checks such as connection check of the power cable and installation check of the ink cartridges.

2.1.1.2 Check for the usage environment Check the user's usage environment. 

Temperature/humidity of the installation site (For the guaranteed environment, see P.12.)



Drivers/RIP that the user uses



Genuine media or 3rd party's media?



Genuine ink or 3rd party's ink?



F/W version (the latest?)



Check also the following if necessary. Phenomenon

Counter history of the periodic replacement parts. (if any part's life is near.)



Printer's operating history (if any cause for the trouble exists)



Error history (the frequency/history of errors related with the trouble)

For the trouble related with print quality, carry out “Test Print” and check the current adjustment status. (For the procedure of test print, see P.219.)

Check Item

Any vibrating equipment near the site? The user's panel settings Is the interior dirty? Clean it if dirty. Missing dots/bad print quality



2.1.1.5 Test print check

The installation site inclined? Bad print quality

Download NVRAM and check the following with NVRAM Viewer. (For the check method, see P.211.)

Near a conditioner's ventilation duct?

SC-P800 series

Revision B

2.1.2 Troubleshooting Procedure

2.1.3.2 If necessary to escalate the trouble case

Refer to the following items according to the observed symptom, carry out the corresponding troubleshooting following the procedures described in the next sections.

Make a report with the following data.

1. 2. 3. 4. 5. 6.

Trouble with a Maintenance Request or Service Call Error. (See P.36, P. 37) Trouble on print quality (See P.44) Trouble on Paper Feeding (See P.47) Other troubles (See P.48) Trouble on Service Program (See P.49) Trouble on NVRAM viewer (See P.50)

2.1.3 Procedure after troubleshooting 2.1.3.1 If the trouble has been successfully solved 

Check if the movement of the covers is normal (without any damage, noises). If any abnormality is found, lubricate or replace the faulty parts.



Carry out the cleaning after repair.



Prepare a report on the repair. (follow your company/local office's policy.)



Backed-up NVRAM data



Firmware version



Service program version



For bad print quality: a print sample with the marked symptom and a printed test pattern.



For faulty parts: the faulty parts themselves and a photos of the troubling section.



Information on the user/the repair listed below This is a format of the escalation report. At least check out the items on the list and register the case in the escalation system.

• • • • • • • • • •

• • •

Model name Serial number With or without options Content of the claim from the user Date of occurrence Trouble occurrence conditions/recurrence method What the service person actually observed (Check items before check, the content of troubleshooting and repair.) Date of escalation Purpose of escalation (Measures which the user/service person) Degree of urgency (S/A/B/C) S: High (those which may cause a death, ignition, etc.) A: Problems, bugs B: Strong request C: Inquiry Deadline for the response Repair history Part-replacement history

SC-P800 series

Revision B

2.2 Remedies for Maintenance Requests This section describes the remedies for maintenance requests. Maintenance requests do not effect the printer’s operation; therefore, you can continue the current printing. When a maintenance request error occurs, the printer displays on the LCD a hexadecimal code of “NNNN” which correspond to the bit numbers assigned to error s tatuses as shown in the table below. Table 2-1. Maintenance Request Errors Bit assignment (Binary) 12

11

10

9

8

7

6

5

4

3

2

1

0

XXXX (Hexa-decimal)

0

0

0

0

0

0

0

0

0

0

0

0

1

00000001

The waste ink counter of the Absorbers for Borderless Printing has reached the near end.

Replace the Absorbers for Borderless Printing (POROUS PAD, INK WASTE BOX, RIGHT/POROUS PAD, INK WASTE BOX, LEFT), and clear the usage counter with the Service Program.

0

0

0

0

0

0

0

0

0

0

0

1

0

00000002

The life of the ink supply tube has reached the near end.

Replace the ink supply tube (INK, SYSTEM, ASSY), and clear the usage counter with the Service Program.

0

0

0

0

0

0

0

0

0

0

1

0

0

00000004

Reserved

0

0

0

0

0

0

0

0

0

1

0

0

0

00000008

The RTC backup battery has run out.

0

0

0

0

0

0

0

0

1

0

0

0

0

00000010

Reserved

0

0

0

0

0

0

0

1

0

0

0

0

0

00000020

Reserved

0

0

0

0

0

0

1

0

0

0

0

0

0

00000040

The pump counter has reached the near end.

0

0

0

0

0

1

0

0

0

0

0

0

0

00000080

Reserved

0

0

0

0

1

0

0

0

0

0

0

0

0

00000100

Reserved

0

0

0

1

0

0

0

0

0

0

0

0

0

00000200

Reserved

0

0

1

0

0

0

0

0

0

0

0

0

0

00000400

Reserved Replace the Cartridge Holder Waste Ink Pads (POROUS PAD, TRAY, INK EJECT), and clear the usage counter with the Service Program. Replace the ink selector (INK, SYSTEM, ASSY), and clear the usage counter with the Service Program.

Cause

0

1

0

0

0

0

0

0

0

0

0

0

0

00000800

The Ink Cartridge removal counter has reached the near end.

1

0

0

0

0

0

0

0

0

0

0

0

0

00001000

The ink selector driving frequency has reached the near end.

Remedy

Replace the battery, and initialize the RTC with the Service Program.

Replace the pump cap unit (PUMP, CAP, ASSY), and clear the usage counter with the Service Program.

Note : Ex): When “Maintenance Request 0000048” is displayed. As “0000048” in hexadecimal means “100 1000” in binary, you can find out the code is assigned to Bit-3 and Bit-6 referring to the above table. In this case, two errors are occurring simultaneously. (Bit-3: battery exhaustion/ Bit-6: pump counter near end.)

SC-P800 series

Revision B

2.3 Remedies for Service Call Error The following tables explains the Service Call error messages and remedies. Table 2-2. Service Call Error Code

1101

Category

IS

Error Name

CR life error

Cause

The CR scan path counter has reached a predetermined level. (The end of life of the Ink Supply Tube)

CR reversing error

---

1. Replace the CR scale.

Contamination on CR scale CR encoder failure (cable failure) CR scale failure Motor driver failure CR belt failure Driver pulley failure CR motor failure (cable failure)

3. Replace the CR motor.



CR

Remedy

Replace the Ink Supply Tube (INK, SYSTEM, ASSY) and reset the counter using the Adjustment Program. In addition, check the statuses of the CR motor (MOTOR ASSY., CR), the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part(s) along with the Ink Supply Tube. (See P.125)

An abnormal operation (reversed operation) of the CR unit was detected. 

1121

Check Item

    

2. Replace the driven pulley.

Check the reading status of the CR encoder with the Service Program.

6. Replace the FFC of the CR encoder. 7. Replace the CR unit. 8. Replace the MAIN board.

The load on the CR motor has exceeded the expected level.P

1. Replace the CR scale.

Paper jam (such as paper left on the print path)  Increase of load (such as the damaged CR shaft, damaged CR shaft bearing, insufficient grease, the deformed CR sub shaft)  CR motor failure (cable failure)  CR encoder failure (cable failure)

3. Replace the CR motor.

2. Replace the driven pulley.



1123

1124

CR

CR

CR Duty over error

CR reversing error

4. Lubricate the OIL PAD of the CR unit. (See P.284) 5. Replace the CR timing belt.

Drive time of the CR motor exceeding the predetermined time was detected. 

Firmware becomes out of control.

Visually check whether paper is left on the print path, and remove it if left.

4. Lubricate the OIL PAD of the CR unit. (See P.284) 5. Replace the CR timing belt. 6. Replace the FFC of the CR encoder. 7. Replace the CR unit. 8. Replace the MAIN board.

---

Replace the MAIN board.

SC-P800 series

Revision B

Table 2-2. Service Call Error Code

Category

Error Name

Cause

Check Item

An abnormal operation (reversing) of the PF was detected. 

122C

PF

PF reversing error

    

Contamination on PF scale PF encoder failure (cable failure) PF scale failure Motor driver failure PF timing belt failure PF motor failure (cable failure)

The temperature of the head driver rises, and has reached a predetermined limit.  Head FFC insertion at an angle  Disconnection of the head FFC  SUB board failure  MAIN board failure

Remedy

1. Replace the PF motor. 2. Replace the FFC of the PF encoder. Check the reading status of the PF encoder with the Service Program.

3. Replace the PF encoder. 4. Replace the PF scale. 5. Replace the MAIN board. 6. Replace the printer mechanism unit.



131B

Head

Head driver (transmission gate) temp. error

Check the connection of the head FFC for abnormalities, such as whether it is inserted at an angle.

1. Replace the head FFC. 2. Replace the print head. 3. Replace the MAIN board.

The pressure does not reach the predetermined level despite pressurization over a predetermined time. 1400

Pressure motor

Pressure motor drive timeover

 



Pressure pump home sensor failure Abnormal ink cartridge pack (air leak) Foreign materials are attached at the I/C feed port. (Air leaks due to incomplete seal.)

The pressure cannot be reduced. 1403

Pressure motor Pressure motor pressure reducing error



Pressure pump failure

Check the connection part between the ink cartridge and ink cartridge holder, and remove foreign materials if any.

1. Replace the ink cartridge. 2. Replace the pressure pump.

1. Are there any problems, such as the FFC is damaged or disconnected, in the connection below? Pressure motor to MAIN board (CN46) Pressure sensor to MAIN board (CN52) 2. Is the pressure tube jammed?  

Replace the pressure pump.

SC-P800 series

Revision B


Category

Error Name

Cause 

1404

1410

Pressure motor

PUMP

Drive time monitor time-out (PUMP)



Air leaks. • Abnormal ink cartridge pack



The seal of the I/C feed port is incomplete, causing air to leak. • Foreign materials are attached.

Drive time of the pump motor is longer than the predetermined time. 

Check Item

Check the connection part between the ink cartridge and ink cartridge holder, and remove foreign materials if any.

Remedy

1. Replace the ink cartridge. 2. Replace the pressure pump.

---



Pump cap unit life error

The pump counter has reached the predetermined value.

---

Replace the pump cap unit.

Holder ink pad error

The ink cartridge replacement counter has reached the predetermined value.

---

Replace the holder ink pad.

Ink selector

Ink selector error

The ink selector driving frequency has reached the predetermined value.

---

Replace the ink selector (INK, SYSTEM, ASSY).

Ink selector

Ink selector drive timeover

142D

PUMP

1430

Waste ink

1431

1432

Pump movement cycle over error

The pressure does not reach the predetermined level despite pressurization over a predetermined time. • Pressure pump home sensor failure

The ink selector does not finish operating in the predetermined time.  

Ink selector sensor failure Ink selector motor failure

Perform the Ink Selector Operation Check using the Service Program.

Replace the ink selector (INK, SYSTEM, ASSY).

The cartridge cover does not open. • Load is applied. 

1434

Ink cover

Ink cover unlock error 

1498

1501

Ink selector

Driven release

ink selector switching error

Release phase detection error

The open/closed status of the cover cannot be detected. • Ink cover open sensor failure

Is an object put on the cartridge cover?

1. Replace the ink cover open sensor. 2. Replace the ink cover solenoid.

The lock cannot be released. • Ink cover solenoid failure

Switching the ink selector failed. 

The non-existent position has been specified.

The release roller position sensor cannot detect the actuator after the release motor has driven a predetermined number of steps.

---

---

Replace the ink selector

1. Replace the release sensor. 2. Replace the release motor.

SC-P800 series

Revision B


1502

Category

Driven release

Error Name

Drive time monitor time-out

150D

---

Mechanism unit abnormal error

1511

APG

APG drive time monitor time-out

Cause

Check Item

Drive time of the driven release motor is longer than the predetermined time.

---





An abnormality was detected in the mechanism unit.

Clean the inside of the printer. (See P.282)

Drive time of the APG motor is longer than the predetermined time. 

Remedy

---

Replace the printer mechanism unit.



The APG home position cannot be detected.  The APG motor cannot drive by the predetermined amount. • The CR lock cannot be released. 

1512

APG

APG error

Does turning OFF and ON the power remove the error?

1. Replace the APG sensor. 2. Replace the APG motor.

• APG sensor failure • APG motor failure The APG sensor cannot detect the home position after the APG motor has driven a predetermined number of steps.  The APG motor cannot drive by the predetermined amount. • CR lock failure 

1513

APG

APG reset error



• APG sensor failure • APG motor failure 1520

1531

1535

ASF

ASF

Pressure pump

ASF drive time monitor time-out

ASF phase detection error

Pressure pump home detection error

Drive time of the driven ASF motor is longer than the predetermined time. 

---

The detection status of the ASF sensor does not change after the ASF motor has driven a predetermined number of 1. Check whether there are any foreign materials inside the steps. ASF.  ASF sensor failure 2. Does turning OFF and ON the power remove the error?  Connection failure  ASF motor failure When the power is ON, the home position of the pressure pump cannot be detected.  



Sticking of bellows Pressure pump home sensor failure



1. Replace the pressure pump.

 pressure

2. Replace the MAIN board.

home sensor to Main board (CN52)

SC-P800 series

Revision B


Category

Error Name

Cause

Check Item

When the power is ON, a foreign material on the platen was detected.  An object reflecting light, such as paper, is on the platen.

Remedy

Check whether a foreign material is on the platen, and remove it if any.

Replace the PW sensor.

---

Replace the PW sensor.



1600

PW

Paper width sensor obstruction error

1601

PW

Paper width sensor malfunction

1A23

RTC

Invalid RTC data

PW sensor failure

The time information cannot be read from the RTC.

Initialize the RTC with the Service Program, and set the date.

If the printer is not recovered even after the date is reset, perform the following. 1. Replace the RTC backup battery. 2. Replace the MAIN board.



1A37

---

Thermistor sensor error

    

1A38

Hard

Transistor ambient temp. error 

1F81

1F82

DXXX

FXXX 0102

The head thermistor detected a temperature of -20 degrees or lower or 100 degrees or higher. Head FFC insertion at an angle Disconnection of the head FFC SUB board failure MAIN board failure The MAIN board detected a temperature of -20 degrees or lower or 100 degrees or higher. MAIN board failure

CSIC

CSIC firmware

CSIC

MAIN board The specifications of the MAIN board incorrect specification are incorrect. error

Debugging

CPU RTC

Service call for FW debugging

CPU related service call System fatal error

CSIC-related firmware error

This error is intended to be used in the product development stage. It is supposed to not occur to marketed products, but may occur due to an unexpected cause such as external noises. 



There is something wrong with the firmware. Main board failure

RTC failure

1. Replace the head FFC. Check the connection of the head FFC for abnormalities.

2. Replace the print head. 3. Replace the MAIN board.

---

Does turning OFF and ON the power remove the error? Set the Initial setting of the MAIN board with the Service Program.

Turn the power off and then turn it back on. Does the printer recover from the error? (No repair work is needed unless the error occurs again.)


1. Install the firmware again. 2. Replace the MAIN board. If setting the Initial setting has not recovered the printer, replace the MAIN board.

1. Install the firmware again. 2. Replace the MAIN board.

Is the firmware installed correct one for the printer? Does turning OFF and ON the power remove the error?

Replace the RTC.

SC-P800 series

Revision B


Category

0103

RTC

System fatal error

0A30

Wi-Fi board/ MAIN board

System fatal error

0A39

Wi-Fi board/ MAIN board

Error Name

System fatal error

Cause

RTC failure Wi-Fi board or MAIN board failure Wi-Fi board or MAIN board failure

Check Item

Does turning OFF and ON the power remove the error? Does turning OFF and ON the power remove the error? Does turning OFF and ON the power remove the error?

Remedy

Replace the RTC. 1. Replace the Wi-Fi board. 2. Replace the MAIN board. 1. Replace the Wi-Fi board. 2. Replace the MAIN board.

SC-P800 series

Revision B

2.4 Remedies for Print Quality Troubles This section provides troubleshooting of print q uality troubles classifying them by observed symptom. Before performing tr oubleshooting, refer to "Nozzle Check" (p239) and print nozzle check pattern. Examine the printed pattern, and if any missing s egment is found, perform the PRINT HEAD cleaning. Table 2-3. Print Quality Troubles Symptom

Cause

Check Item

The Wiper is contaminated and wiping 1. Is the Wiper or Wiper Cleaner contaminated? the PRINT HEAD cannot be performed 2. Is the Wiper or Wiper Cleaner damaged? properly.

Remedy

1. Clean the Wiper. 2. Replace the Wiper and Wiper Cleaner. 1. Clean the Cap.

The nozzles are still clogging after cleaning.

The Head Cap is contaminated.

Is the Cap contaminated?

2. Replace the Cap (PUMP CAP UNIT). (Page 122)

There is some foreign material on the PRINT HEAD.

Is there any foreign materials on the PRINT HEAD?

Clean the PRINT HEAD.

There is something wrong in the pump tube and the cleaning (suctioning of ink) cannot be performed properly.

Is the pump tube being bent or getting caught between surrounding parts or components?

Route the pump tube correctly.

The ink is leaking.

Is there any ink leakage observed on the ink flow paths?

If any leakage is found, correct it.

There is air inside the ink path.

Is there any air bubbles observed in the ink flow paths?

Run a head cleaning. (Page 238)

The HEAD FFC is not connected correctly.

1. Reconnect the HEAD FFC. Is the HEAD FFC connected properly without being 2. If the trouble still occurs, the cause may be connected at an angle and any abnormalities such as peeled breaking of the HEAD FFC. Replace the terminals? HEAD FFC. (Page 137)

If any of the remedies above does not help, replace the following parts one by one.  

PRINT HEAD (Page 103) MAIN BOARD (The fuse may have blown) (Page 94) Carry out the adjustments correctly.

Horizontal or vertical lines look misaligned.

The PRINT HEAD has not been adjusted properly.

Improper PG adjustment

Have the following adjustments been made properly?



Head inclination auto adjustment (CR direction) Head slant auto adjustment (PF direction)



 

Head inclination adjustment (CR direction) (Page 232) Head slant adjustment (PF direction) (Page 236)

1. Is the paper thickness setting correct?

1. Correct the paper thickness setting.

2. Has the PG adjustment been made properly?

2. Perform the PG adjustment. (Page 223)

SC-P800 series

Revision B

Table 2-3. Print Quality Troubles Symptom

Color or print density unevenness within a page or across pages.

Blurred print

Paper dust is attached or the traces of the rollers appear.

Cause

The ink in the i nk cartridge is not agitated enough.

Check Item

Remedy

---

Shake the ink cartridges so that ink droplets spread evenly inside the cartridges.

Deterioration of ink quality

Have the installed ink cartridges expired?

Replace the expired ink cartridges with new ones.

Improper PG adjustment

Has the PG adjustment been made properly?

Perform the PG adjustment. (Page 223)

Too much ink discharge.

Has the Head rank ID been written correctly?

Rewrite the Head rank ID with a correct one. (Page 231)

The ink droplet sizes are not proper.

Are the RIP settings proper?

Change the RIP settings accordingly.

Traces of Pressure Roller are caused because the paper had been kept set in the printer for a long time. The paper dust attached on the PF rollers transferred to the paper.

---

Is there any paper dust attached to the PF rollers?

Remove the paper if the printer is left for a long time. Clean the rollers. Print some blank pages to clean them.

SC-P800 series

Revision B

2.5 Trouble on Paper Feeding This section describes the possible tr oubles on paper feeding and their causes and remedies. Table 2-4. Trouble on Paper Feeding Symptom

Paper is not fed into the printer properly.

Cause

PE SENSOR failure

Check Item

--1. Is the PF SCALE damaged or contaminated?

PF SCALE or PF ENCODER failure Paper feeding or paper ejecting is abnormal.

3. Is the PF ENCODER installed correctly? The tension of the PF TIMING BELT is not proper. PF rollers failure

Paper is skewing.

Actual margins differ from the specified margins.

2. Is the PF SCALE attached properly?

--Are the PF rollers contaminated or damaged?

Remedy

Replace the PE SENSOR. (See P.187) 1. Clean the PF SCALE. 2. Reinstall the PF SCALE and PF ENCODER. 3. Replace the PF SCALE (See P.172) and PF ENCODER (See P.173). Correct the tension of the PF TIMING BELT. (See P.174) Clean the rollers or replace them.

The Paper Skew Check function has been disabled.

---

Enable (select “ON”) the Paper Skew Check function.

The Paper Size Check function has been disabled.

---

Enable (select “ON”) the Paper Size Check function.

The PW SENSOR is not working.

---

Replace the PW SENSOR. (See P.111)

Paper feed amount is not configured correctly.

---

Perform the Media Feed Auto Adjustment. (Page 265)

The Paper Size Check function has been disabled.

---

Enable (select “ON”) the Paper Size Check function. (The printer is not capable of precisely correcting less than 2 mm differences.)

SC-P800 series

Revision B

2.6 Other Troubles Table 2-5. Other Troubles Symptom

The printer is not powered.

Cause

Check Item

Remedy

The power cable is unplugged

Is the power plug connected properly?

Connect it properly.

The power voltage is unstable.

Is the electrical outlet overloaded sharing with any other electric equipment?

Use one electrical outlet for the printer only if possible.

Connection failure of the PSH BOARD

Is there any problems in the connection between the PSH BOARD and the MAIN BOARD?

Correct the problem.

Connection failure of the PANEL BOARD

Is there any problems in the connection between the PANEL BOARD and the MAIN BOARD?


If any of the remedies above does not help, replace the following parts one by one.  

AC inlet Power Supply Board (See P.97)

A wrong type of network cable is used.

Is a crossing cable used as the network cable?

Replace the cable with a straight cable.

Is there any abnormalities observed on the cable? 

Cannot access to the network.

Network cable failure

 

LAN connector failure

Are the connectors firmly inserted? Is the cable breaking? Is the cable being bent or is there anything placed on the cable?

Is the connector deformed or damaged?


Replace the MAIN BOARD.

If any of the remedies above does not help, replace the Main Board. (See P.94) The tension of the CR TIMING BELT is not proper. Lubrication of the CR UNIT and CR shaft is insufficient. The printer makes a strange noise when the CR is moving.

--Does the CR UNIT move smoothly? Check it by pulling the CR TIMING BELT. 1. Is the CR SCALE damaged or contaminated?

CR SCALE or CR ENCODER failure

2. Is the CR SCALE attached properly? 3. Is the CR ENCODER installed correctly?

If any of the remedies above does not help, replace the CR MOTOR. (See P.116)

Perform the CR Timing Belt Tension Check. (Page 225) If the unit does not move smoothly, lubricate it. 1. Clean the CR SCALE. 2. Reinstall the CR SCALE and CR ENCODER. 3. Replace the CR SCALE (See P.107) and CR ENCODER (See P.110).

SC-P800 series

Revision B

2.7 Trouble on Service Program This section describes possible troubles on Service Program and their causes and remedies. Table 2-6. Troubles on Service Program Symptom

Cause

The operating system is not supported.

Service Program does not start

“Remove paper” error



Supported OS: Windows Vista, Windows 7, Windows 8/8.1

Remedy

Run the program on the supported operating systems.

The printer is not connected to the computer properly.

Is there any problem with the connection between the printer and computer?

Connect them properly.

There is something wrong with the program file.

Try with another computer. Does the program start normally?

If the program still does not start, the program files may be broken. Download the set of program files again.

Registration information of the program is wrong.

Did you get the program through the official channel? Check it with the license agreement displayed at the startup screen.

Download the program file including security files through the official channel.

More than one printers are connected to the computer.

Is there any printer connected to the USB port on the computer other than the one for adjustment?

Disconnect the printer which is not necessary for the adjustment.

1. Is the printer powered on?

1. Turn the printer on.

2. Is there any error occurring on the printer?

2. Correct the printer errors.



The printer does not react to the program command.

Check Item

Are you running the program on the following operating systems?



The printer is turned off. The printer is in a status that cannot accept the program command.

After the USB ID is changed, the printer has not been reselected. The selected adjustment does not require printing, but paper is loaded on the printer.

1. Is the printer powered on? 2. Is there any error occurring on the printer? ---

Select the printer (USB port) correctly.

Remove the paper from the printer.

SC-P800 series

Revision B

2.8 Trouble on NVRAM Viewer This section describes possible troubles on NV RAM Viewer and their causes and remedies. Table 2-7. Trouble on NVRAM Viewer Symptom

Cause

Check Item

Remedy

The button to open the NVRAM Viewer is NVRAM Viewer function is set to not displayed. Hide.

With a text editor, open the ini file (ext_dlg.ini) in the Adjust the setting according to the policy of each “Service” folder of the Service Program, and check the local sales subsidiary. setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)

The contents and the items displayed in the NVRAM Viewer do not match with each other.

The Service Program you are running is different one.

Are you running the Service Program for this product?

Use the proper Service Program for this product.

History of the error and the counter reset are not displayed on the NVRAM Viewer.

History of the error and the counter reset are shown only as a CSV file. It will not be shown in the Viewer, because they have too many items.

---

Click the “Send as CSV” button on the lower right NVRAM Viewer screen to output the CSV file. These histories are recorded in this file.

CHAPTER

3 DISASSEMBLY & ASSEMBLY

SC-P800 series





 

 

Revision B

The power switch for this printer is installed on the secondary side of the power circuit; therefore, the power is always supplied unless the AC Cable is unplugged. To prevent electric shock and circuit damage during servicing, make sure t o follow the instructions below. • Before removing a circuit board, make sure to unplug the AC Cable from the AC outlet and confirm the LEDs are turned off by pressing the Power button on the Operating Panel. This operation discharges the residual charge in the printer. • Make sure not to place the removed circuit boards on the metal and such directly. Always wear gloves for disassembly and reassembly to avoid injury from sharp metal edges. Never touch the ink or wasted ink with bare hands. If ink comes into contact with your skin, wash it off with soap and water immediately. If irritation occurs, contact a physician. If ink gets in your eye, flush the eye with fresh water and see a doctor immediately. When replacing the MAIN BOARD, PSH BOARD, or Power harnesses and such, make sure to check visually if any harness is caught in between or any wrong connection exists.



   









Locate the printer on a stable and flat surface. Use only recommended or s for disassembly, assembly or adjustment of the printer. Apply lubricants and adhesives as specified. Be careful not to soil the printer or the floor with the leaked ink when removing the ink-path-related components or parts. Spread a sheet of paper or cloth on the floor in advance. Do not touch electrical circuit boards with bare hands as the elements on the board are so sensitive that they can be easily damaged by static electricity. If you have to handle the boards with bare hands, use static electricity discharge equipment such as anti-static wrist straps. When the printer has to be operated with the covers removed, take extra care not to get your fingers or clothes caught in moving parts. When you have to remove any parts or components that are provided as after-service-parts but are not described in this chapter, carefully observe how they are installed and make sure to remember it before removing them. Disassembling the frame and some components (platen, PF shaft) of the printer is prohibited because they are assembled with precise measurements in 1/100 mm unit at the factory.

SC-P800 series

Revision B

3.1.2 Cautions after assembling 









The ink-path-related components or parts should be firmly and securely reinstalled on the printer to prevent the ink from leakage. When reassembling the printer, make sure to connect the connectors of the electric components or parts correctly and securely. Use extreme care when connecting FFCs (flexible flat cables). Improper connection of the FFCs, such as inserting them diagonally into the connectors, could cause shortcircuiting and lead to breakdown of the electric elements on the boards. When reassembling the printer, make sure to route the FFCs and other cables as specified in this chapter. Failure to do so may cause an unexpected contact of the cables with sharp metal edges, or lead to lower the noise immunity. When you removed any parts (especially cables) that are secured with acetate tape or two-sided tape, be sure to reinstall and secure them with the tape as exactly the same as they were.

3.1.3 Orientation Definition The terms used for indicating the orientation/direction throughout this chapter are as follows. Up

Rear

Right Home side

Left Full side

Front

Down

Figure 3-1. Orientation Definition

SC-P800 series

Revision B

3.1.4 Recommended Tools To protect this product from damage, use the tools indicated in the following table. For the tools required to perform the adjustment, refer to “Tools/Consumables for Adjustments” in Chapter 4. Table 3-1. Tools Name

Phillips screwdriver, No. 1

Phillips screwdriver, No. 2

Explanation

Total length 100 mm or less

Flat-blade screwdriver

For removing the housing

Tweezers

ASF Assy ---

--For fixing the cable, harness or for the sharp edge countermeasure 

Waste

---

250 mm or longer shaft length is recommended. (The magnetized one General is preferable.)

Phillips screwdriver Bit

Acetate tape

Target parts

40 mm or longer shaft length is recommended. (The magnetized one is preferable.)



For protecting the printer from dirt For preventing screws from dropping into the printer

--General (Use when tape is peeled or for parts replacement.)    

Ink system Print head Pump cap unit Board paper tray

SC-P800 series

Revision B

3.2 Parts Diagram 



 

COVER, PRINTER (p. 77) 

HOUSING, LEFT (p. 80)

PAPER, SUPPORT, ASSY. (p. 78)

COVER, IH, ASSY. (p. 71)



BASE, ENCLOSURE (p. 88)

Housing, Front, Support/ Hinge, Cover, IC (p. 82) 



HOUSING, UPPER (p. 85)

LOCK, COVER, ASSY. (p. 90)





HOUSING, LEFT (p. 80)

HOUSING, RIGHT (p. 81)





HOUSING, REAR, ASSY. (p. 72)

HOUSING, FRONT, UPPER (p. 83)





OPERATION, PANEL, ASSY. (p. 84)  

COVER, HOUSING, LOWER (p. 87)

Cover, Panel (p. 79)

COVER, WB (p. 76) 

HOUSING, FRONT, RIGHT, UPPER (p. 75)

Figure 3-2. Housing



MAINTENANCE CARTRIDGE SENSOR (p. 93)

SC-P800 series

Revision B



AC INLET (p. 99)



BOARD ASSY., POWER SUPPLY (p. 97)



BOARD ASSY., MAIN (p. 94)



BOARD ASSY., SUB (p. 100)



Figure 3-3. Electric Circuit Components

WiFi, Assy (p. 101)

SC-P800 series

Revision B



APG SENSOR (p. 118)





BOARD ASSY., ENCODER (p. 110)

PRINT HEAD (p. 103) 

 

BOARD ASSY., DETECTOR, PW; B (p. 111)

SCALE, CR (p. 107)

PULLEY, DRIVEN, ASSY. (p. 113)



MOTOR ASSY., CR (p. 116)





MOTOR ASSY., APG (p. 114)

BELT, CR (p. 112)



CABLE ASSY., ASP (p. 137)

 

Figure 3-4. Carriage Mechanism

COVER, CR (p. 102)

CARRIAGE, ASSY. (p. 119)

SC-P800 series

Revision B



INK, SYSTEM, ASSY. (p. 125) 



POROUS PAD, INK WASTE BOX, RIGHT/ POROUS PAD, INK WASTE BOX, LEFT (p. 133)

PRESSURE, PUMP, ASSY. (p. 135)





POROUS PAD, TRAY, INK EJECT (p. 132)

Figure 3-5. Ink System Mechanism

PUMP, CAP ASSY. (p. 122)

SC-P800 series

Revision B



ASF SENSOR (p. 185)



ASF, ASSY. (p. 180)





STACKER, ASSY. (p. 152) 

BOARD PAPER TRAY/FRAME, PAPER, EJECT, ASSY (p. 159)

Figure 3-6. Paper Feed Mechanism (1)

MOTOR ASSY., ASF (p. 184)

SC-P800 series

Revision B





PAPER, DETECTOR, PE, ASF, ASSY (p. 179)



PAPER, DETECTOR, ASSY. (p. 187)

SHAFT, RELEASE, ASSY. (p. 189)



PAPER GUIDE, UPPER, ASSY. (p. 190)



MOTOR, RELEASE, ASSY. (p. 176)







Rear Paper Guide Assy (p. 170)

 

PAPER, GUIDE, LOWER, L / R (p. 171)



Figure 3-7. Paper Feed Mechanism (2)

RELEASE SENSOR (p. 186)

ENCODER, PF, ASSY. (p. 173)

SCALE, PF, 180 (p. 172)

TIMING BELT, PF (p. 174)

SC-P800 series

Revision B

3.3 Disassembly Flowchart HOUSING Start

"3.4.3.2 HOUSING, REAR, ASSY. (p72)"

"3.4.3.1 COVER, IH, ASSY. (p71)"

"3.4.3.5 COVER, WB (p76)"

"3.4.3.6 COVER, PRINTER (p77)"

"3.4.3.10 HOUSING, RIGHT (p81)"

"3.4.3.9 HOUSING, LEFT (p80)"


"3.4.3.1 COVER, IH, ASSY. (p71)"

"3.4.3.3 HOUSING, FRONT, LEFT (p74)"

"3.4.3.11 Housing, Front, Support/ Hinge, Cover, IC (p82)"


"3.4.3.8 Cover, Panel (p79)"

"3.4.3.13 OPERATION, PANEL, ASSY. (p84)"

"3.4.3.4 HOUSING, FRONT, RIGHT, UPPER (p75)"

"3.4.3.8 Cover, Panel (p79)"

"3.4.3.1 COVER, IH, ASSY. (p71)"


"3.4.3.12 HOUSING, FRONT, UPPER (p83)"


"3.4.3.14 HOUSING, UPPER (p85)"


"3.4.3.15 COVER, HOUSING, LOWER (p87)"

"3.4.3.7 PAPER, SUPPORT, ASSY. (p78)"


"3.4.6.3 Rear Paper Guide Assy (p170)"

"3.4.3.18 MAINTENANCE CARTRIDGE SENSOR (p93)"

"3.4.3.16 BASE, ENCLOSURE (p88)"

"3.4.3.17 LOCK, COVER, ASSY. (p90)"


SC-P800 series

Revision B

ELECTRIC CIRCUIT COMPONENTS / PRINTER MECHANISM Start






"3.4.3.8 Cover, Panel (p79)"





"3.4.3.1 COVER, IH, ASSY. (p71)"


"3.4.4.1 BOARD ASSY., MAIN (p94)"


"3.4.7.1 Replacing the PRINTER MECHANISM (p192)"

"3.4.4.2 BOARD ASSY., POWER SUPPLY (p97)"

"3.4.4.3 AC INLET (p99)"

"3.4.4.5 WiFi, Assy (p101)"

"3.4.5.1 COVER, CR (p102)"

"3.4.4.4 BOARD ASSY., SUB (p100)"

SC-P800 series

Revision B

CARRIAGE MECHANISM Start

"3.4.5.15 POROUS PAD, INK WASTE BOX, RIGHT/ POROUS PAD, INK WASTE BOX, LEFT (p133)"



"3.4.5.9 MOTOR ASSY., CR (p116)"


"3.4.5.3 SCALE, CR (p107)"


"3.4.5.12 PUMP, CAP ASSY. (p122)"


"3.4.5.1 COVER, CR (p102)"

"3.4.3.8 Cover, Panel (p79)"

"3.4.5.13 INK, SYSTEM, ASSY. (p125)"

"3.4.3.1 COVER, IH, ASSY. (p71)"

"3.4.5.2 PRINT HEAD (p103)"


"3.4.5.11 CARRIAGE, ASSY. (p119)"


"3.4.5.4 BOARD ASSY., ENCODER (p110)"

"3.4.5.5 BOARD ASSY., DETECTOR, PW; B (p111)"

"3.4.6.10 ASF, ASSY. (p180)"

"3.4.1.1 Unlocking the CARRIAGE, ASSY. manually (p68)"

"3.4.5.7 PULLEY, DRIVEN, A SSY. (p113)"

"3.4.5.9 MOTOR ASSY., CR (p116)"


"3.4.5.1 COVER, CR (p102)"

"3.4.5.3 SCALE, CR (p107)"


"3.4.5.2 PRINT HEAD (p103)"

"3.4.5.10 APG SENSOR (p118)"


"3.4.5.13 INK, SYSTEM, ASSY. (p125)"


"3.4.5.17 CABLE ASSY., ASP (p137)"

"3.4.5.8 MOTOR ASSY., APG (p114)"

"3.4.5.6 BELT, CR (p112)"

SC-P800 series

Revision B

INK SYSTEM MECHANISM Start






"3.4.3.8 Cover, Panel (p79)"

"3.4.3.1 COVER, IH, ASSY. (p71)"




"3.4.3.16 BASE, ENCLOSURE (p88)"

"3.4.5.12 PUMP, CAP ASSY. (p122)"

"3.4.5.1 COVER, CR (p102)"

"3.4.6.1 STACKER, ASSY. (p152)"


"3.4.5.13 INK, SYSTEM, ASSY. (p125)"

"3.4.5.15 POROUS PAD, INK WASTE BOX, RIGHT/ POROUS PAD, INK WASTE BOX, LEFT (p133)"


"3.4.5.14 POROUS PAD, TRAY, INK EJECT (p132)"


SC-P800 series

Revision B

PAPER FEED MECHANISM (1) Start





"3.4.3.4 HOUSING, FRONT, RIGHT, UPPER (p75)" (p75)"

"3.4.3.8 Cover, Panel (p79)"

"3.4.6.1 STACKER, ASSY. (p152)"

"3.4.3.1 COVER, IH, ASSY. (p71)"



"3.4.6.6 ENCODER, PF, ASSY. (p173)"

"3.4.6.5 SCALE, PF, 180 (p172)"


"3.4.6.1 STACKER, ASSY. (p152)"

"3.4.6.7 TIMING BELT, PF (p174)"


"3.4.5.16 PRESSURE, PUMP, ASSY. (p135)"

"3.4.6.15 SHAFT, RELEASE, ASSY. (p189)"


"3.4.1.1 Unlocking the CARRIAGE, ASSY. manually (p68)"

"3.4.6.16 PAPER GUIDE, UPPER, ASSY. (p190)"


"3.4.6.2 BOARD PAPER TRAY/ FRAME, PAPER, EJECT, EJECT, ASSY (p159)"

"3.4.6.13 RELEASE SENSOR (p186)"

"3.4.6.8 MOTOR, RELEASE, ASSY. (p176)"

"3.4.6.14 PAPER, DETECTOR, ASSY. (p187)"

"3.4.6.11 MOTOR ASSY., ASF (p184)"

SC-P800 series

Revision B

PAPER FEED MECHANISM (2) Start





"3.4.3.4 HOUSING, FRONT, RIGHT, UPPER (p75)" (p75)"

"3.4.3.8 Cover, Panel (p79)"

"3.4.3.1 COVER, IH, ASSY. (p71)"





"3.4.6.10 ASF, ASSY. (p180)"

"3.4.6.3 Rear Paper Guide Assy (p170)"

"3.4.6.9 PAPER, DETECTOR, PE, ASF, ASSY (p179)"


"3.4.6.8 MOTOR, RELEASE, ASSY. (p176)"

"3.4.6.12 ASF SENSOR (p185)"

"3.4.6.4 PAPER, GUIDE, LOWER, L / R (p171)"


"3.4.6.15 SHAFT, RELEASE, ASSY. (p189)"

"3.4.6.14 PAPER, DETECTOR, ASSY. (p187)"

SC-P800 series

Revision B

3.4 Disassembly and Assembly Procedure This section describes procedures for disassembling the components allowed to be disassembled. Unless otherwise specified, disassembled units or components can be reassembled by reversing the disassembly procedure.

3.4.1 Preparation for servicing

Carriage Lock Release Gear

3.4.1.1 Unlocking the CARRIAGE, ASSY. ASSY. manually 1.

Remo Re move ve the HO HOUS USIN ING, G, RI RIGH GHT. T. (p81)

2.

While pressing pressing the carriage carriage lock release release gear in the direction direction of the arrow, arrow, turn turn it counterclockwise until it stops to unlock the CARRIAGE, ASSY. To lock the CARRIAGE, ASSY., put it back to the home position and turn the release gear clockwise.

Figure 3-8. Unlocking the CARRIAGE, ASSY.

SC-P800 series

Revision B

3.4.2 Consumable

Home button

3.4.2.1 Ink Cartridge 1.

Turn Tu rn th thee pr prin inte terr ON. ON.

2.

Press (Ink remaini remaining ng display) display) button, button, and the the COVER, COVER, IH, IH, ASSY. ASSY. rises rises approximately 8 mm.

3.

Open Op en the CO COVE VER, R, IH IH,, ASSY ASSY..

4.

Press the the Ink Lever of the each Ink Cartridg Cartridgee to releas releasee the lock.

5.

Remo Re move ve th thee Ink Ink Cart Cartrid ridge ges. s.







COVER, IH, ASSY.

(Ink remaining display) button

Never touch the IC chips on the Ink Cartridges. Doing so may cause a detection error of the Ink Cartridges or a malfunction of the printer. Never touch the ink supply port of the Ink Cartridges as ink may leak from the port.

IC Chip

Figure 3-9. Opening the COVER, IH, ASSY.

Ink Lever Ink Cartridge Ink Supply Port

Figure 3-10. Removing the Ink Cartridges

SC-P800 series

Revision B

3.4.2.2 Maintenanc Maintenancee Cartridge Cartridge 1.

Open Op en th thee COV COVER ER,, WB. WB.

2.

Slightly Slightl y lift the the Maintenan Maintenance ce Cartridge Cartridge and and pull it out from from the main unit. unit.



Never touch the IC chip on the Maintenance Cartridge. Doing so may cause a detection error of the Maintenance Cartridge or a malfunction of the printer.

COVER, WB.

Figure 3-11. Opening the COVER, WB

IC Chip

Maintenance Cartridge

Figure 3-12. Removing the Maintenance Cartridge

SC-P800 series

Revision B

3.4.3 Housing 3.4.3.1 COVER, IH, ASSY. 

Tabs

Tabs

As the COVER, IH, ASSY is locked by the electric system, be sure to open the COVER, IH, ASSY. with the power p ower turned on. Never force the COVER, IH, ASSY. open, or the lock system (LOCK, COVER, ASSY.) may be broken. (Refer to "3.4.2.1 Ink Cartridge"(p69) for Cartridge"(p69) for releasing the lock.)

1.

Open Op en th thee COV COVER ER,, IH, IH, ASSY ASSY..

2.

Widen Wide n the the pa part rtss show shown n in in Figure 3-13 to 3-13 to release the COVER, IH, ASS Y. from the two tabs (left and right), and remove the COVER, IH, ASSY.

COVER, IH, ASSY.

Figure 3-13. Removing the COVER, IH, ASSY.

SC-P800 series

Revision B

3.4.3.2 HOUSING, REAR, ASSY. 1.

Remove the five screws that secure the HOUSING, REAR, ASSY. and remove it.  

Four C.B.P. 3 x 6 screws (6 ± 1 kgf.cm) One C.B. 3 x 6 screw (4 ± 0.5 kgf.cm)

HOUSING, REAR, ASSY.

C.B. 3x6

C.B.P. 3x8

Figure 3-14. Removing the HOUSING, REAR, ASSY

SC-P800 series

Revision B

Install the HOUSING, REAR, ASSY. so that all the points mentioned below are securely engaged.

Fig.

Position of the points

Main unit

HOUSING, REAR, ASSY.

A

Right side

Two positioning holes

Two positioning tabs

B

Left side

Two positioning holes

Two positioning tabs

C

Right side

One positioning hook

One positioning tab

D

Left side

One positioning hook

One positioning tab

A

B

C

D

SC-P800 series

Revision B

3.4.3.3 HOUSING, FRONT, LEFT 1.

Remove the HOUSING, REAR, ASSY. (p72)

2.

Remove the HOUSING, LEFT. (p80)

3.

Open the STACKER, C.

4.

Release the two hooks of the HOUSING, FRONT, LEFT, and remove the HOUSING, FRONT, LEFT.

Hooks

Be sure to insert the two positioning holes on the HOUSING, FRONT, LEFT over the tabs on the HOUSING, LOWER.

HOUSING, FRONT, LEFT

STACKER, C Tabs

HOUSING, LOWER

Figure 3-15. Removing the HOUSING, FRONT, LEFT

SC-P800 series

Revision B

3.4.3.4 HOUSING, FRONT, RIGHT, UPPER 1.


2.

Remove the HOUSING, RIGHT. (p81)

3.


4.

Release the two hooks of the HOUSING, FRONT, RIGHT, UPPER, and remove the HOUSING, FRONT, RIGHT, UPPER.

Hooks

HOUSING, FRONT, RIGHT, UPPER

Be sure to insert the two positioning holes on the HOUSING, FRONT, RIGHT, UPPER over the tabs on the HOUSING, LOWER.

STACKER, C.

Tabs HOUSING, LOWER

Figure 3-16. Removing the HOUSING, FRONT, RIGHT, UPPER

SC-P800 series

Revision B

3.4.3.5 COVER, WB 1.


2.

Remove the COVER, WB from the two tabs of the HOUSING, LOWER.

HOUSING, LOWER

Tab

Tab

COVER, WB

STACKER, C

Figure 3-17. Removing the COVER, WB

SC-P800 series

Revision B

3.4.3.6 COVER, PRINTER 1.

Open the COVER, PRINTER.

2.

Widen the parts shown in Figure 3-18 to release the COVER, PRINTER. from the two tabs (left and right), and remove the COVER, PRINTER.

Tabs

Tabs

COVER, PRINTER

Figure 3-18. Removing the COVER, PRINTER

SC-P800 series

Revision B

3.4.3.7 PAPER, SUPPORT, ASSY. 1.

Open the PAPER, SUPPORT, ASSY.

2.

Push on the circled points of the PAPER, SUPPORT, ASSY. inward to release its both pivots, and remove the PAPER, SUPPORT, ASSY.

PAPER SUPPORT ASSY.

Figure 3-19. Removing the PAPER SUPPORT ASSY.

SC-P800 series

Revision B

3.4.3.8 Cover, Panel 1.


2.

Remove the HOUSING, RIGHT. (p81)

3.

Remove the two screws that secure the Cover, Panel, and remove the Cover, Panel. 

C.B.P. 3x8 (Black)

Two C.B.P. 3 x 8 screws (6 ± 1 kgf.cm)

Cover, Panel

C.B.P. 3x8 (Silver)

Figure 3-20. Removing the Cover, Panel

Epson_SC-P800.pdf

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