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Cabin Ca bin Crew Groo Groomin ming g& Unifor m Regulations Issued Aug ust 2007

C a b in C rew G ro o mi ming ng & Uni Unifo forrm Regulations (interim issue)

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* Released August 2007

Qatar Airways Standards and Procedures Office


Image 5 Star Airline Cabin Crew

Appearance Impeccable and Professional

Uniform Represents the State of Qatar and the Airline

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Body

Weight proportionate to height Personal Hygiene Fit and Healthy

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Cabin Crew Grooming & Unifor m Regulations Issued Aug ust 2007

Fit & Healthy Body

•Eat a balanced diet •Exercise regularly •Drink lots of water •Have sufficient rest

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Personal Hygiene Take a shower before a flight Wash/shampoo hair regularly Use antiperspirant/ deodorants Brush & floss teeth regularly Use mouthwash or breath mints after every meal Use fresh & clean underwear Use light fragrance

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Face Clear, clean and oil-free facial skin Appropriate make-up Well groomed hair Standard accessories

Make Up Foundation Mascara Lipstick Blusher

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Nails Nails must be cut all to the same length and polished. Manicure must be done 2x a month.

Nail Poli sh

Clear Rose burgundy Pink French manicure Colours NOT Allowed:

Metallic silver or gold, White Matt Fluorescent colors Sparkly/frosted Orange Mauve/purple

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LIPSTICK Tones:

Burgundy Rose Pink Use Pearly/Satin-type of lipstick Lip liner must be the t he same color as lipstick DO NOT USE:

Nude, Clear lip gloss, Very pale lipstick, Orange color, Metallic sliver, Lilac and mauve

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Eye Shado Shadow w Use colors to match skin tone & complements the uniform

Eye Liner Li ner Liners should be brown, charcoal, or grey Do not use blue or green eyeliners

Blusher Peach Warm Pink Rose

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Eye Shado Shadow w: A l l o w ed Al ed:: Burgundy

Taupe Brown Pastel pink Rose Pink For CSD/CSBlue/grey/green are allowed in addition to the above list.

Not Allowed: Frosted white

Glitters Green Grey Blue

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Hair

Dandruff-free Non-oily Appropriate length Styled or combed away from the face Natural Colors NO HIGHLIGHTS/LOWLIGHTS

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Hair Length and Style Should be away from the face Neatly styled Length must not be shorter than the top of the collar or not longer than the bottom of the collar to be worn loose Hair that is longer than the bottom of the collar must be tied in a ponytail Pony tail must not be longer than 6 inches Secti on 8




Hair Colors Hair color us ed must b e as near to the NATURAL hair color as possible.

Black, Brown, Auburn, Ash blonde Flaxen Blonde, Blonde, Golden Brown NATURAL Blonde

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Hairstyles NOT permitted Very short Close cut crop styles Unruly curly hair Extra long fringes Overly gelled/oily hair Ponytails from the side of the head Short hair ( straight or curly) which have not been properly styled

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Hair Ornaments

Covered Elastic Bands Plain, undecorated combs, slides, clips & hairnets Hair ornaments allowed Maximum of three Must be the same as NATURAL hair color

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Scrunchie

Company issue only Always worn with pony tail or bun

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Earrings Only one must be worn in the lower earlobe Only plain yellow gold, or white pearls are allowed Only round stud shape allowed Plain design Must not exceed 1cm in diameter or not larger than the earlobe Female Cabin Crew with pierced ears are required to wear earrings Exempted from wearing earrings: •Those who never had their ears pierced.

•Those who have a medical certificate stating they are not able to wear earrings due to medical reasons.

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Face Clear complexion Clean shaven Oil-free facial skin

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Hair Must be well-styled , neat, tidy, and combed away from the face. Length should NOT exceed the top of shirt collar. Use minimal amount of styling gel/cream. Males with natural graying hair are not requir ed to color t heir hair .

If using hair color, it must be natural and must be maintained

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Facial Hair Moustaches Trimmed above the top lip, with the rest of the face clean shaven Side burn s Trimmed, no longer than mid ear Beards NOT ALLOWED

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Hair Styles NOT Permitted Spiky, Overly-gelled, oily, wet-look hair, Close shaven and Crew cut

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Watches Moderate size, plain design (no diamonds or colored stones) Straps must be in black, brown, silver or gold Dial must be white, black, silver, or gold White straps or gimmicky watches are not permitted

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RINGS

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•Plain single band ring of not more than ½ cm / 5 mm. in width •Gold or silver •Only two rings are allowed - one on each hand •Should not be worn on the thumb or index finger

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RINGS NOT PERMITTED

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Rings with stones, diamonds, Puzzle rings Chunky or colored enamel rings

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Neck Chains & Bracelets are not allowed

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SUNGLASSES Must be plain in style Frames must be in neutral colors such as black, brown, silver or gold Must not be worn inside the aircraft or airport terminal building Must not be worn on top of the head Must not be attached to a neck chain or cord or hooked to the uniform

.

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SPECIAL PERMISSION

Shoes/Cabin Shoes Doctor’s prescription must be submitted to Grooming Officer to be permitted to use alternate shoes

Wedding ring May be worn in addition to the other two rings allowed. This ring may have a moderate sized stone. Letter to be obtained from Grooming Officer Max. of three rings

Optical glasses/ lenses Letter fro m Grooming Offic er must be obtained and carried at all times Optical glasses must be in gold, silver , black or brown frame Full, Half frame or rimless.

Contact Lenses CLEAR Contact lenses only. No colored lenses

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Female Cabin Crew Uniform Standards & Regulations

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Uniform Issue

Hat Jacket Uniform Shirt / Blouse Dining Jacket Trousers Skirt Shoes

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Uniform Hat Must be worn slightly center forward (1 finger horizontally above the brow) No hair should be visible on the forehead. Oryx badge displayed upright on the left hand side. Note: Crew are advised to store hats properly to prevent damage.

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Uniform Hat Worn whenever in view of the public Remove hat:

After aircraft door/s closed During pre-flight briefing Inside classroom during training Summer – pre-flight preparation

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Uniform Jacket To be worn with all buttons fastened. Dry Clean only Summer Schedule Jackets are NOT to be worn from the last Sunday of March to the last Saturday of October. Winter Schedule: Jackets to be worn from the last Sunday of October to the last Saturday of March Note: Crew are advised to hang their jackets to prevent any creasing and damage.

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Uniform Jacket Summer Schedule During the summer season, when operating to stations/destinations:Europe,USA, South Africa (JNB/CPT), Kenya (NBO) South Korea (ICN), North Asia (Japan, China, Russia), the jacket will be carried in Doha and worn only if the Flight Commander decides to do so. IRAN: (IKA & MHD) Jacket must be carried at all times but worn only when required to disembark from the aircraft

Hejab – issued by Iran’s Ground Staff – must be worn when female Cabin Crew have to leave the aircraft.

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* Released August 2007 2008



Uniform Blouse

Dry-cleaned or washed regularly Worn with all buttons fully fastened Name badge on the LHS

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Camisole Worn in addition to other standard undergarments Must be worn when using the new uniform blouse Plain , skin tone shades only (natural beige or tan)

Undergarments Must be worn at all times when in uniform Plain , skin tone shades only (natural beige or tan)

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Uniform Scarf (for CSD/CS only) Dry clean only Must be worn at all times with or without the jacket

To be taken off prior to wearing the dining jacket

To be re-worn when the dining jacket is removed prior to landing.

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Name Badge Should be worn on jacket, blouse, and dining jacket – LHS.

Replace immediately, when lost or damaged. Order from the Uniforms Office. Cost deducted from Cabin Crew salary

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Dining Jacket Worn with all buttons fastened Name badge on LHS Always worn with cabin shoes after ‘Seatbelt’ sign is turned OFF Removed when ‘Seatbelt’ sign is turned ON for landing Worn on ground when meal services done due to extended flight delay

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Uniform Skirt

Dry-clean only

Loose enough to be comfortable 2 inches below the knee in length Always worn with uniform belt and buckle

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Shoes Only company issued shoes must be worn whenever in uniform Must be polished Must be in good condition

Hosiery (Stockin gs/ Tights) Must be plain, matt in skin tone (neutral, beige or tan) Constantly check for holes and ladders Must be worn when in uniform If stockings are worn, garter belt must not be visible through the skirt Knee-highs are permitted when using trousers. Ankle length socks are not permitted with trousers Always carry a spare pair of hosiery

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Cabin Shoes Company issue only Must be well polished and in good condition Always worn with dining jacket when seat belt sign is switched off Change to ground shoes when seatbelt sign is turned on for landing

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Handbag Used only when in uniform Must be carried by the handle and not to be worn over the shoulder. Must be free from stickers and hanging key chains Must be in good condition Must not be overfilled

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Male Cabin Crew Uniform Standards & Regulations

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Uniform Jacket Dry-clean only Worn with upper button fastened and lower button left unfastened Name badge–LHS

Summer Schedule Jackets are NOT to be worn from the last Sunday of March to the last Saturday of October. Winter Schedule: Jackets to be worn from the last Sunday of October to the last Saturday of March.

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Uniform Jacket Summer Schedule During the summer season, when operating to stations/destinations:Europe, USA, South Africa (JNB/CPT), Kenya (NBO) South Korea (ICN), North Asia (Japan, China, Russia), the jacket will be carried in Doha and worn only if the Flight Commander decides to do so.

IRAN: (IKA & MHD) Jacket must be carried at all times but worn only when required to disembark from the aircraft

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* Released August 2007 2008



Uniform Shirt

Dry-cleaned or washed regularly Worn with all buttons fastened Worn with the uniform tie and epaulettes Name badge attached LHS Neatly tucked into trousers

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Undergarment

Plain white cotton Round neck Short-sleeved Worn at all times when in uniform

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Necktie Company issued tie must be worn with the shirt at all times Must be in a neat Windsor knot Must only be up to the waist belt of the trousers

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Dining Jacket Worn with ALL buttons fastened Name badge on LHS Worn after ‘Seatbelt’ sign is turned OFF for service duties. Removed when ‘Seatbelt’ sign is switched ON for landing Must be worn on ground for meal service due to extended delay

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Name Badge Should be worn on jacket, shirt, and dining jacket – LHS.

Replace immediately, when lost or damaged. Order from the Uniforms Office. Cost deducted from Cabin Crew salary

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Epaulettes

Correctly and neatly displayed on the shirt with the ORYX facing inwards

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Uniform Trousers Well fit but loose enough to be comfortable Length should be at mid-part of the back of the shoes Back pocket empty and button fastened Worn with uniform belt

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Socks Plain black No patterns or logos of any kind or color

Shoes Only company issued shoes must be worn when in uniform Must be polished (use wax polish ONLY) Must be in good condition

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Strolley / Garment bag Company issue only Must be in good condition No stickers, or chains With QR Crew luggage tag Only ONE piece allowed in the cabin When the Garment bag is used, it must be carried by

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the handle and not to be worn over the shoulder

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Contents of Strolley Bag Required service manuals Spare uniform blouse/ shirt. Spare Undergarments Toiletries ( includes shaving kit for Males) Cosmetics ( for females) Civilian clothes ( Smart Casual or Business Attire)

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Uniform Suitcase Company issue only Must be clean & clear of stickers Must have a QR Crew Luggage tag Must be in good condition Only ONE piece allowed to be checked-in.

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Company Policies

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Long Transit Time Jackets and Hat On flights with long transit time and Cabin Crew are allowed to use the Airport Lounge; •Cabin Crew are allowed to remove jackets and their hats while resting inside the Airport Lounge. •Note: Proper decorum must be observed at all times and use of mobile phones is strictly prohibited.

DOH/Outstations: Changing into civilian clothes at the Technical Building or at any airport is strictly prohibited.

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When in UNIFORM Shopping is restricted to hotel and airport shops. Eating or drinking in public is not permitted except in coffee shop or restaurant of Crew Layover hotel or airport. During flight- eating & drinking must be done in the galley area only. Entering a bar is prohibited. Alcohol must not be consumed. Chewing gum is prohibited. SMOKING is prohibited. USE of mobile phones or any entertainment gadgets are not permitted

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When NOT in UNIFORM Off Duty Uniform must NOT be worn after duty and in layover stations Changing into civilian clothes at Technical Bldg or at any airport is strictly prohibited.

Visiting QR Premises Cabin Crew must use Business or very smart casual attire

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Deadheading Cabin Crew Report in complete QR Cabin Crew Uniform; After t ake-of f and once fasten seatbelt sign is switched offchange into ci vilian clothes. At top of descent- when seat belt sign is switched on for landingchange into uni form.

Crew Rest Attire The standard clothing for all Cabin Crew during rest period using crew rest beds is governed by modesty, comfort, neatness and is as follows: • • • •

Full sleeve shirt/polo shirt Full length pajama/ track pants See- through sleeping clothes are not permitted All clothing must be in decent condition (i.e no holes, not faded etc.)

Note: Female Crew clothing should have a modest neckline and must cover the midriff and back.

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OffloadingCrew may be offlo aded for: Skin allergy on face, hands and lower arm Severe acne Severe shaving rash (males) Cold sores around the mouth Severe styes Skin swelling caused by bites, sting or allergy to jewellery Black eye or facial injury Burns or scarring Wearing of bandages Tattoos / henna designs Weight gain/loss –inability to fit into the uniform and inability to lose weight after monitoring period.

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ATTIRE NOT ALLOWED Deadheading, Traveling during Leave and Days Off and Visiting QR premises JEANS of any kind/color Shorts Short skirts Low cut tops and blouses (females) Off-shoulder tops/ dresses or outfits that show the midriff Thin strapped, spaghetti strap tops/dresses See through or otherwise revealing clothing Tight trousers / cargo pants / track suit Tight skirts Leggings Baseball caps Trainers/ Rubber Shoes Vests/tank tops, camisoles and sleeveless tops T-shirts/ athletic wear

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* Ammended Released August 2007 2007 November


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