TIF_9780273761389_05

Exam Name___________________________________ 1. Engagement is the extent to which employees commit, rationally or emotionally, to the organization and how hard they work as a result of this commitment. Answer:

True False

Diff: 2

Type: TF Page Ref: 231 AACSB: Objective:

2. Online learning saves time and money by allowing information to be distributed quickly and by reducing travel costs. Answer:

True False

Diff: 1


3. E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers. Answer: True

False

Diff: 2


4. The government-to-citizens (G2C) category of e-government includes all of the interactions between a government and its citizens that can take place electronically. Answer:

True False

Diff: 1


5. An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents. Answer:

True False

Diff: 2


6.

Creating easy-to-find single points of access to government services for individuals is a G2B performance objective. Answer: True

False

Diff: 2


7. Major areas of government-to-citizens (G2C) activities include social services, tourism and recreation, and research and education. Answer:

True False

Diff: 2


8. In the United States, during the 2008 presidential election, the candidates used blogs, social networks, and e-mail to reach and influence potential voters. Answer:

True False Type: TF

Diff: 1

Page Ref: 233-234 AACSB: Objective:

9. The smart card system is used for electronic benefits transfer (EBT) in the United States to reduce fraud and processing costs. Answer:

True False

Diff: 1


10. By adding biometrics to the smart cards of beneficiaries, the government expects to substantially reduce fraud in its electronic benefits transfer (EBT) program. Answer:

True False

Diff: 2


11. Intelink is a G2G service that helps state governments locate information about child support, including data on paternity and enforcement of child-support obligations.

Answer: True

False

Diff: 2


12. The U.S. Navy provides a Lifelines portal, a G2E, to improve the quality-of-life flow of information to sailors and their families. Answer:

True False

Diff: 2


13. Governments are using Web 2.0 tools mainly for collecting taxes and fines and for making benefit payments. Answer: True

False

Diff: 2

Type: TF Page Ref: 238

AACSB: Objective:

14. Many governments own islands on Second Life on which they present diplomatic issues and advertise tourist attractions. Answer:

True False

Diff: 2


15. M-government relies heavily on intranets and extranets for communicating with citizens. Answer: True

False

Diff: 2


16. The ability to reach a larger number of people through mobile devices is one benefit of m-government. Answer:

True

False

Diff: 1


17. Most countries have adopted legislation for data and information practices that spell out the rights of citizens and the responsibilities of the data holders. Answer: True

False

Diff: 2


18. E-learning generally refers to purely Web-based learning. Answer: True

False

Diff: 2


19. One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training. Answer: True

False

Diff: 2


20. Because of the technology involved, the cost of providing an e-learning experience is 50-70 percent greater than the traditional classroom. Answer: True

False

Diff: 2


21. An important advantage of e-learning is that it provides a fear-free and privacy-protected environment in which students can put forth any idea without fear of looking stupid. Answer:

True False

Diff: 2


22. It is easy to control the transmission of copyrighted works downloaded from an e-learning platform. Answer: True

False

Diff: 1


23. E-learning can be extended to students who are not computer literate and do not have access to the Internet. Answer: True

False

Diff: 2


24. Companies use social networks for training and development. Answer:

True False

Diff: 1


25. Students do not learn as much in a virtual world, such as Second Life, as they normally do in a traditional classroom. Answer: True

False

Diff: 2


26. In VIS, static models display systems that evolve over time, and the evolution can be presented by animation. Answer: True

False

Diff: 2

Type: TF Page Ref: 247-250 AACSB: Objective:

27. According to Ellis (2009), a robust learning management system should be able to consolidate training initiatives on a scalable Web-based platform. Answer:

True False

Diff: 2


28. Durability, portability, and searchable text are three advantages of e-books. Answer:

True False

Diff: 1

Type: TF Page Ref: 250-251 AACSB: Objective:

29. Competing software and hardware standards are one of several limitations of e-books. Answer:

True False

Diff: 1 Type: TF Page Ref: 251 AACSB: Objective:

30. Organizational knowledge is embedded in human capital, structured capital, and customer and partner capital. Answer:

True False

Diff: 3


31. Knowledge management as it relates to EC and IT is easy to implement. Answer: True

False

Diff: 1


32. Gurus is an online knowledge marketplace where experts exchange information with seekers via a live video chat session

for a prearranged fee. Answer: True

False

Diff: 3


33. Expert location systems are designed to assist in career development. Answer:

True False

Diff: 2


34. Collaborative commerce is an e-commerce technology that can be used to improve collaboration within and among organizations, frequently in supply chain relationships. Answer:

True False Type: TF

Diff: 2

Page Ref: 259 AACSB: Objective:

35. C2C is an e-commerce model in which consumers sell directly to other consumers. Answer:

True False

Diff: 2


36. The three major elements of Caterpillar Inc.'s learning infrastructure include A)

a learning technology infrastructure. B) an alignment strategy. C)

governance.

D)

all of the above. Answer: D

Diff: 1

Type: MC Page Ref: 231 AACSB:

Objective:

37. Caterpillar University enables e-learning through its knowledge management system called A)

CAT Universal Network. B) CAT Prep.

C)

Butterfly Knowledge Network. D)

Caterpillar Knowledge Network. Answer: D

Diff: 1

Type: MC Page Ref: 231 AACSB: Objective:

38. The e-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens best defines A)

e-business.

B)

e-democracy. C)

e-government. D)

government integration. Answer: C

Diff: 1


39. Which of the following is the e-government category that includes all the interactions between a government and its citizens? A)

government-to-public. B) government-to-citizens. C)

government-to-business. D)

government-to-individuals. Answer: B

Diff: 2


40. Each of the following is an example of e-government except a(n) A)

unemployed worker consulting a Web site operated by the state employment department to learn about job openings in

his city.

B)

contractor submitting an application for a building permit using a city hall Web site. C)

citizen taking an online drivers' education course. D)

eBay-seller selling surplus army supplies. Answer: D

Diff: 1

Type: MC Page Ref: 232 AACSB: Use of information technology Objective:

41. An example of G2C is a(n) A)

road contractor using the Internet to submit a closed bid on a paving contract. B) employee at the Chamber of Commerce obtaining local demographic data from a U.S. census site. C)

regional hospital conducting an online reverse auction for cleaning supplies. D)

driver paying for the renewal of his auto tag online. Answer: D

Diff: 3


42. Sharing information more quickly and conveniently between the federal and state, local, and tribal governments is a performance objective of which category of e-government? A)

G2B

B)

G2C

C)

G2G

D)

IEE

Answer:

C

Diff: 3


43. Reducing the burden on business by enabling online tax filing is a performance objective of which category of egovernment? A)

IEE

G2C

G2B

B)

C)

D)

G2G

Answer:

C

Diff: 3


44. Expanding access to information for people with disabilities is a performance objective of which category of egovernment? A)

G2C

B)

G2G

C)

IEE

D)

G2B

Answer:

A

Diff: 3


45. Each of the following is a reason to implement electronic voting except A)

voting processes are historically subject to manipulation.

B) voting processes cannot be confirmed. C)

voting processes are subject to fraud or attempts to rig the votes. D)

voting processes inherently are subject to errors. Answer: B

Diff: 3


46. Politicians are using each of the following to communicate with voters and citizens except A)

RFID.

YouTube.

blogs.

B)

C)

D)

MySpace and Facebook. Answer: A

Diff: 1


47. Which of the following is the e-government category that includes interactions between governments and businesses? A)

government-to-business. B) government-to-corporation. C)

government-to-enterprise. D)

government-to-government. Answer: A

Diff: 2


48. Which of the following is the e-government category that includes activities within government units and those between governments? A)

government-to-government B) government-to-business C)

government-to-unit D)

government-to-practice

Answer: A

Diff: 2


49. Which of the following is the e-government category that includes activities and services between government units and their employees? A)

government-to-employees B) government-to-business C)

government-to-division D)

government-to-unit Answer: A

Diff: 2


50. Governments use Web 2.0 tools mainly for A)

collecting local, state, and federal taxes. B)

distributing unemployment and welfare benefits. C)

collaboration, dissemination of information, e-learning, online forums, and citizen engagement. D)

procurement, voting, and e-learning. Answer: C

Diff: 2


51. The way government makes use of Web 2.0 technologies to interact with citizens and provide government services best describes A)

Democracy 2.0. B) Government 2.0. C)

Social Networking 2.0. D)

Internet 2.0. Answer: B

Diff: 2


52. According to an Australian Government 2.0 task force report, by embracing Government 2.0 governments can A)

unlock the immense economic and social value of information and other content held by governments to serve as a precompetitive platform for innovation. B) cultivate and harness the enthusiasm of citizens, letting them more fully contribute to their well-being and that of their community. C)

make democracy more participatory and informed. D)

do all of the above. Answer: D

Diff: 1


53. The wireless implementation of e-government mostly to citizens but also to businesses best describes A)

government commerce. B) mobile government. C)

Government 2.0. D)

Web 2.0.

Answer: B

Diff: 2


54. The business forces driving the transition from traditional education to online learning include each of the following except A)

network connectivity. B) competition and cost pressures. C)

limited supply of faculty with specialized expertise. D)

technological change. Answer: C

Diff: 2


55. The online delivery of information for purposes of education, training, or knowledge management best describes A)

location-based learning. B)

edutainment. C)

mobile learning. D)

e-learning. Answer: D

Diff: 1


56. Potential advantages of e-learning include each of the following except A)

college professors are anxious to develop new online courses. B) it costs less to deliver education online than in a traditional classroom. C)

learning time is reduced. D)

knowledge retention is higher. Answer: A

Diff: 1


57. Benefits of e-learning include A)

updated and consistent material. B) flexibility and self-paced. C)

innovative teaching. D)


Diff: 1


58. Potential drawbacks of e-learning include each of the following except A)

assessment issues remain to be resolved. B) the intellectual property of content developers must be protected. C)

instructors must be retrained. D)

knowledge retention is lower than in traditional classrooms. Answer: D

Diff: 2 Type: MC Page Ref: 243 AACSB: Use of information technology Objective:

59. Drawbacks of e-learning include A)

computer literacy. B) maintenance and updating. C)

lack of face-to-face interaction and campus life. D)


Diff: 1


60. Most universities use e-learning A)

as a total replacement for traditional classrooms. B) exclusively in reaching students who could not otherwise attend classes. C)

only when forced by administrators to use it as a way to recruit distant students or reduce costs. D)

as a supplementary channel to traditional classrooms. Answer: D

Diff: 2


61. Formal education that takes place off campus, usually, but not always, through online resources best defines A)

virtual university. B) distance learning. C)

self-paced learning. D)

mobile learning. Answer: B

Diff: 2


62. An online university from which students take classes from home or other offsite locations, usually via the Internet best describes

A)

click and mortar university. B) Web 2.0 university. C)

distant university. D)

virtual university. Answer: D

Diff: 2


63. Learning, training, and knowledge sharing in social networks and by using social software tools for learning best describes A)

social learning. B) computer-based learning. C)

self-paced learning. D)

virtual learning. Answer: A

Diff: 2


64. According to Derven (2009), social networking technology provides many creative means that can affect learning including A)

engaging next generation learners. B) providing content before a face-to-face learning event. C)

using it as a coaching and mentoring tool. D)


Diff: 2


65. Which of the following uses computer graphic displays to present the impact of decisions? A)

visual interactive simulation. B) FAQ.

C)

information portal. D)

progressive dashboard. Answer: A

Diff: 3


66. Which of the following provides learning to an employee while the work is being done? A)

information portal B) learning on-demand C)

FAQ system

D)

decision support system Answer: B

Diff: 2


67. Software applications for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs and training content best describes

A)

automated-question answer systems. B) dashboards.

C)

learning management systems. D)

visual performance systems. Answer: C

Diff: 2


68. Which of the following is a Web 2.0 e-learning technology that offers almost 400 e-learning products, including a comprehensive library of Web-based classroom, distance-learning, and self-study curricula? A)

eCollege

B)

IBM Workplace Collaborative Learning 2.0 software C)

Macromedia D)

ComputerPrep Answer: D

Diff: 3


69. A focal point for all corporate training and learning activities, including online ones best describes A)

e-university.

B)

online service center. C)

computer-based learning. D)

learning center. Answer: D

Diff: 2


70. Which of the following is not a way that e-books can be delivered? A)

via Web download B) via RFID

C)

via Web access D)

via dedicated reader Answer: B

Diff: 2


71. The exclusive online publication of Stephen King's e-book Riding the Bullet A)

was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers. B) was disrupted by hackers who breached security, then distributed free copies of the book. C)

was a failure because the cost of the book was too high. D)

produced very few sales. Answer: B

Diff: 3


72. The primary advantage that e-books offer publishers is A)

the ability to reach many readers. B) the ease of customizing textbooks and trade books. C)

lower production, marketing, and distribution costs. D)

the ease of updating books in real-time. Answer: C

Diff: 2


73. A major purpose of an organizational knowledge base is to support and allow A)

responsible blogging. B) e-learning.

C)

organizational capital. D)

knowledge sharing. Answer: D

Diff: 1

Type: MC Page Ref: 252

AACSB: Use of information technology Objective:

74. The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary best describes A)

information management. B) data management. C)

knowledge management. D)

decision making. Answer: C

Diff: 1


75. The major tasks of knowledge management include each of the following except A)

managing knowledge. B) capturing knowledge. C)

creating knowledge. D)

supplementing knowledge. Answer: D

Diff: 3


76. Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and generate new ideas. A)

management B) capture

C)

classification D)

creation

D

Answer:

Diff: 2


77. Updating knowledge as time progresses best describes A)

knowledge classification. B) knowledge evolution. C)

knowledge distribution. D)

knowledge codification. Answer: B

Diff: 2


78. A system that locates, extracts, and provides specific answers to user questions expressed in natural language best describes A)

decision support system. B) FAQ.

C)

automated question-answer. D)

knowledge location system. Answer: C

Diff: 1

Type: MC Page Ref: 257

AACSB: Objective:

79. The central point of control for an e-market best defines A)

information portal. B) vendor hub.

vortal.

C)

D)

collaboration hub. Answer: D

Diff: 2


80. A system in which retailers make their suppliers fully responsible for determining when to order and possibly how much to order best describes A)

customer relationship management. B) vendor-managed inventory. C)

distribution management system. D)

supply chain management. Answer: B

Diff: 2


81. Identify four categories of e-government. For each category, identify two performance objectives. Answer: G2C, G2B, G2G, and IEE are four categories of e-government. For G2C, meeting the high public demand for information and increasing the number of citizens who use the Internet to find information on recreational opportunities are two performance objectives. For G2B, reducing the time to fill out export forms and locate information and reducing the burden on businesses by enabling online tax filing are two performance objectives. For G2G, decreasing response times for jurisdictions and disciplines to respond to emergency incidents and reducing the time to verify birth and death entitlement information are two performance objectives. For IEE, increasing availability of training programs for government employees and reducing the average time to process clearance forms are two objectives. Diff: 2

Type: ES Page Ref: 232-233 AACSB: Objective:

82. List four specific benefits of e-learning. Answer: Learning and training time reduction, large number and diversity of learners, innovative teaching, measurement and assessment of progress, cost reduction, higher content retention due to self-paced learning, richness and quality, flexibility and self-paced, updated and consistent material, ability to learn from mobile devices, expert knowledge, and fear-free environment are benefits of e-learning. Diff: 2


83. Define social learning. Identify five ways social networking technology can affect learning. Answer: Social learning refers to learning, training, and knowledge sharing in social networks and using social software tools for learning. Link learners before and/or after a format learning event, use as a coaching and mentoring tool, reinforce and sustain learning, determine future training needs and issues, and provide content before a face-to-face learning event are five ways social networking technology can affect learning. Diff: 2

Type: ES Page Ref: 246 AACSB: Objective:

84. Identify five advantages of e-books. Answer: Advantages of e-books include portability, lower cost to buyers, searchable text, easy integration of content, and easy updating and reprinting. Diff: 1


85. Identify five major challenges faced when deploying collaboration technologies. Answer: Major challenges include insufficient budget, training end users, ROI difficult to measure, employee resistance, and ensuring security. Diff: 3

Type: ES Page Ref: 264 AACSB: Objective:

1. TRUE

2. TRUE

3. FALSE

4. TRUE

5. TRUE

6. FALSE

7. TRUE

8. TRUE

9. TRUE

10. TRUE

11. FALSE

12. TRUE

13. FALSE

14. TRUE

15. FALSE

16. TRUE

17. FALSE

18. FALSE

19. FALSE

20. FALSE

21.

TRUE

22. FALSE

23. FALSE

24. TRUE

25. FALSE

26. FALSE

27. TRUE

28. TRUE

29. TRUE

30. TRUE

31. FALSE

32. FALSE

33. TRUE

34. TRUE

35. TRUE

36. D

37. D

38. C

39. B

40. D

41. D

42. C

43. C

44. A

45. B

46. A

47. A

48. A

49. A

50. C

51. B

52. D

53. B

54. C

55. D

56. A

57. D

58. D

59. D

60. D

61. B

62.

D

63. A

64. D

65. A

66. B

67. C

68. D

69. D

70. B

71. B

72. C

73. D

74. C

75. D

76. D

77. B

78. C

79. D

80. B

81. G2C, G2B, G2G, and IEE are four categories of e-government. For G2C, meeting the high public demand for information and increasing the number of citizens who use the Internet to find information on recreational opportunities are two performance objectives. For G2B, reducing the time to fill out export forms and locate information and reducing the burden on businesses by enabling online tax filing are two performance objectives. For G2G, decreasing response times for jurisdictions and disciplines to respond to emergency incidents and reducing the time to verify birth and death entitlement information are two performance objectives. For IEE, increasing availability of training programs for government employees and reducing the average time to process clearance forms are two objectives.

82. Learning and training time reduction, large number and diversity of learners, innovative teaching, measurement and assessment of progress, cost reduction, higher content retention due to self-paced learning, richness and quality, flexibility and self-paced, updated and consistent material, ability to learn from mobile devices, expert knowledge, and fear-free environment are benefits of e-learning.

83. Social learning refers to learning, training, and knowledge sharing in social networks and using social software tools for learning. Link learners before and/or after a format learning event, use as a coaching and mentoring tool, reinforce and sustain learning, determine future training needs and issues, and provide content before a face-to-face learning event are five ways social networking technology can affect learning.

84. Advantages of e-books include portability, lower cost to buyers, searchable text, easy integration of content, and easy updating and reprinting.

85. Major challenges include insufficient budget, training end users, ROI difficult to measure, employee resistance, and ensuring security.

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