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Customer Company Name Customer Name Customer Information

Customer Mobile Number  Customer Email Address Customer Fixed Number  Location/City Ticket Type priority Cateory !roduct Line !roduct "ummary#$%&'

Ticket Information

A((ected Equipment )uantity "o(tware *ersion +etails#,&&&' additional comments related to !roblem Local -uawei Enineer .+ #optional' RTT" # Customer Ticket Re(erence No'

 

uest Jordan UMNIAH Nasser Abdelhadi 785007 nabdulhadi+umniah,com amman C! "Customersu##ort$ Minor  %ireless&%C'MA (erformance&NT! %ireless )T! *00

Frequent outage on the site

!roduct Class

!roduct

Requested .n(o *ersion and installed patc3es

M"0FT1 2&&&

Core C! 5M8 9:&& M

.84<

"0FT1 2&&&

5M8 9:&& Core N-N

4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7' Alarm Lo # 6cs7' +e7ice alarm  *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces ot3er oriinal and (inal C+Rs Format and ini (iles *ersion and installed patc3es 4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7' Alarm Lo # 6cs7' +e7ice alarm and de7ice lo *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces

.84<

N$&&& C>C&9

ot3er oriinal and (inal C+Rs Format and ini (iles "naps3ot (rom "y"monitor  make sync3roni=ation (or t3e network elements like "12&&& "8"N con(iuration (ile #mml (ile'

"8"N product

88"N product Core (! C8 product

4A"N product

+N" product

M$&&& product Core Inte.ration "H/1M2000$

-LR:9$& product

C"0FT1 2&&&

"8"N "ystem lo (ile #"L8 (ile' "8"N Alarm lo (ile #-LM (ile' "8"N "ystem lo (ile #0L8 (ile' !er(ormance measurement (ile Trace (ile 88"N con(iuration (ile #mml (ile' 88"N lo (ile #lo (ile' 88"N Alarm lo (ile #-LM (ile' !er(ormance measurement (ile Trace (ile C8 con(iuration (ile C8 lo (ile Trace (ile 4A"N con(iuration (ile 4A"N Alarm (ile 4A"N operation lo 4A"N lo (ile !er(ormance measurement (ile +N" lo (ile *ersion ?patc3 per(ormance task #6cs7' autostar report  Alarm lo Traces (ile explorer los print screen o( t3e error messaes *ersion ?patc3 per(ormance task #6cs7' con(iuration related to t3e problem Alarm lo Traces autoc3eck report *ersion and installed patc3es 4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7'

Core C'MA 5M8 9:&& C

.84<

Alarm Lo # 6cs7' +e7ice alarm  *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces oriinal and (inal C+Rs Format and ini (iles

Related to

location

)asic Information 'ata confi.uration (roblems (roblems related to !er6ice flo4 (roblems elated to (erformance (roblems related to Hard4are (roblems related to Hard4are )asic Information 'ata confi.uration (roblems (roblems related to Hard4are (roblems related to Hard4are

/MT use mani3 tool and follo4 the dis#laed instructions /MT #eroformance client /MT 'M!9:T;000UN/9-:AM /MT /MT /MT /MT

(roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice )asic Information 'ata confi.uration (roblems (roblems related to !er6ice flo4 (roblems elated to (erformance (roblems related to Hard4are (roblems related to Hard4are )asic Information 'ata confi.uration (roblems (roblems related to Hard4are (roblems related to Hard4are

use .eti-%)info,e3e tool i-%) client Ci.4bconfi.ini /MT /MT trace from /MT #aeformace tasks as sa6ed /MT <M!!=/'ata> /MT /MT /MT /MT CI-%)trace

(roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to Alarms (roblem related to !NC

others 'frontsa6e;?:@ <backsa6esecond;?: CI-%)confi. from !!monitor client snch from to#o, Bie4

)asic Information

1hda01!-!N1C9N:I-1

(roblems related to Hard4are 1hda01bam1data1sl. (roblems related to Hard4are 1hda01bam1data1hlm (roblems related to Hard4are 1hda01bam1data1ol. (roblems related to Hard4are(roblems relate 1hda01bam1data1#rf  (roblems related to !er6ice flo4 )asic Information hd1bam (roblems related to Hard4are hd1lo.file (roblems related to Hard4are hd1bam1data1alm (roblems related to Hard4are(roblems relate hd1bam1data1#rf  (roblems related to !er6ice flo4 (roblem related to )illin. Center ser6ice UNI; C- 1o#t1i.4b1confi.1ini1i.4b,ini@ 1etc1hosts@ 1etc1hostname,D@ %indo4s C- Einstalled direct (roblem related to )illin. Center ser6ice UNI; C- 16ar1other1lo. @ %indo4s C- installed directorlo. (roblem related to )illin. Center ser6ice UNI; C- 1o#t1i.4b1trace@ %indo4s C- installed directortrace )asic Information hd1bam (roblems related to Hard4are hd1bam1data1alm (roblems related to Hard4are hd1bam1data1ol. (roblems related to Hard4are hd1lo.file (roblems related to Hard4are(roblems relate hd1bam1data1#rf  )asic Information'ata confi.uration (roblems(roblems related to Hard4are )asic Information Fdis#laBersion (roblems elated to (erformance feedback #erformance sheet from both N< G M2000@ use trace collection tool and feedback relate  Abnormal beha6iour for 9!@!)A!< or M2000UN the autostar tool and follo4 the dis#laed instructions (roblems related to Hard4are /MT :ollo4 .uide in case of reuest use trace collection tool "follo4 the dis#laed instructions 4hen runnin. the tool$ and feedback rela #roblems related to 9! )asic Information #rint screen button )asic Information /MT (roblems elated to (erformance uer the #erformance results from the #erformance client in D,cs6 format 'ata confi.uration (roblems use /!T commands usin. MM/ -UI in /MT (roblems related to Hard4are /MT (roblems related to !er6ice flo4 /MT abnormal beha6iour for 9! or 9racle UN the autocheck tool and follo4 the dis#laed instructions )asic Information /MT 'ata confi.uration (roblems use mani3 tool and follo4 the dis#laed instructions (roblems related to !er6ice flo4 /MT (roblems elated to (erformance #eroformance client

(roblems related to Hard4are (roblems related to Hard4are )asic Information 'ata confi.uration (roblems (roblems related to Hard4are (roblems related to Hard4are (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice (roblem related to )illin. Center ser6ice

/MT 'C!9:T;000UN/9-:AM /MT /MT /MT /MT use .eti-%)info,e3e tool i-%) client use .eti-%)info,e3e tool

rEconfi.ini folder>

d traces

ted traces

!roduct Class

!roduct

N$&&& # +M" '

'ataComm Routers;"witc3es;Firewalls

4+M/N8@"+-/"+- products

9#tical T$&&&

Microwa7e product


 Access

Narrowband

Requested .n(o +M" detailed 7ersion No o( manaed NEs Alarm picture or Alarm .+ Aarm .+ "naps3ot o( sysmonitor  *R! 7ersion dia (ile Lo (ile T$&&& "cript (ile T$&&& M0 (ile -istory Alarm wit3 parameters !er(ormance measurement ot3er "er7er and Client los "er7er and client 7ersions M0 (ile 3istory Alarm print screen (or link con(iuration wit3 T1/R1 le7el !er(ormance measurement NE 7ersion
-ow to et -EL! @@B press Licese tab @@B press CTRL?* -EL! @@B press Licese tab @@B press CTRL?* NM" Fault menu NM" Fault menu "ysmonitor screen display 7ersion 0R 7rbd c(card/ 0R D dipslay dia D c(card/lo/ T$&&&B"ystem AdminstartionB .mport/Export "cript File CT$&&&se7erdatabaseMsuit T$&&&B(aultyB
!roduct Class

.N

+"

0""

Requested .n(o 5se t3e collect data script in order to collect all t3e ser7er in(ormation and send its output #Ex collectsun92a%G9$b"MC!&G$&&9&22Grar' Traces Con(iuration Los C3are .ssue G"ubscribe/unsubscribe los0pen+eletelo $H<0"" losser7erlo 2"er7ice losCommonlo .( t3e reister way is MML inter(ace; !lease (eedback uniportalcomm los too MML;"M" issues GH<0"" losser7erlo $"er7ice losCommonlo 25niportal losuniportalcomm "er7ice issues GH<0"" losser7erlo $"er7ice losCommonlo

+ebu Lo

!roduct Class

!roduct

Requested .n(o <"C con(iuration (ile

<"C product

RN! Request  
M$&&& product

!C5

4A"N +<"

<"C los (iles <"C Alarm lo (ile Trace (ile !er(ormance measurement counters ot3er Network Topoloy !er(ormance measurement counter