ORIGINATING COMPANY:
SAIPEM S.P.A. DOCUMENT NUMBER: PROJECT:
South Stream Offshore Pipeline Project
SAI-QAC-PRO-302008
WP3 CONTRACT DESCRIPTION:
Line One Offshore Pipeline installation
CONTRACTOR’S JOB NO:
COMPANY Release Status: CODE - 1
033751
SHEET NO.
1 of 11
DOCUMENT TITLE: Preventive Action Request Procedure
03
22.04.2014
02
28.01.2014
01
29.11.2013
REV
DATE
AFC – Issue For Construction AFC – Issue For Construction IFA – Issue For Approval REASON FOR ISSUE
F. Settipani
D. Parrino
R. Picione
M. Pulici
SSTTBV
F. Settipani
D. Parrino
R. Picione
M. Pulici
-
F. Settipani
D. Parrino
R. Picione
M. Pulici
-
PREPARED
CHECKED
INTERNAL APPROVAL
PROJECT APPROVAL
COMPANY
Document No.: SAI-QAC-PRO-302008
REVISION RECORD SHEET
Revision
Description
Page No.(s)
01
IFA - Issued for Approval
11
02
AFC - Issued for Construction
11
03
AFC - Issued for Construction (revision to align the document to the WP3 contract award)
Preventive Action Request Procedure
1, 3, 4, 5, 7, 8, 9, 10, 11
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Document No.: SAI-QAC-PRO-302008
INDEX
1
2
3
4
5
INTRODUCTION
4
1.1
SCOPE AND PURPOSE
4
1.2
DEFINITIONS & ABBREVIATIONS
4
REFERENCES
5
2.1
COMPANY DOCUMENTS
5
2.2
CONTRACTOR PROJECT DOCUMENTS
5
2.3
CONTRACTOR SYSTEM DOCUMENTS
5
2.4
APPLICABLE CODES AND STANDARDS
5
RESPONSIBILITIES
6
3.1
PROJECT RESPONSIBILITIES
6
3.2
OTHER RESPONSIBILITIES
6
ACTIVITIES DESCRIPTION
7
4.1
PREVENTIVE ACTIONS AND IMPROVEMENT ACTIONS POINTING OUT
7
4.2
FOLLOW-UP AND PA/IA ANALYSIS
7
4.3
ACHIEVING OF THE ESTABLISHED TARGET
7
4.4
UNSUCCESSFUL ACHIEVING OF THE ESTABLISHED TARGET
8
4.5
EFFECTIVENESS ASSESSMENT
8
4.6
QUALITY RECORDS
8
APPENDIXES & ANNEXES
9
5.1
9
ANNEXES
ANNEX 1 “PREVENTIVE / IMPROVEMENT ACTION REQUEST” FORM (033751-QUAL-003)
10
ANNEX 2 “PREVENTIVE / IMPROVEMENT ACTION REQUEST STATUS LOG” FORM (033751-QUAL-004)
Preventive Action Request Procedure
11
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Document No.: SAI-QAC-PRO-302008
1
INTRODUCTION
1.1
SCOPE AND PURPOSE
This Project Procedure defines responsibilities and operating methods to identify and manage Preventive Actions (PA), after the pointing out of a potential deficiency and propose Improvement Actions (IA), when the possibility to increase efficiency and/or effectiveness of a process is pointed out.
1.2
DEFINITIONS & ABBREVIATIONS
The following terms have been included for clarification. Project
South Stream Offshore Pipeline Project WP3
Company
South Stream Transport B.V. (SSTTBV)
Contractor
Saipem SpA
Preventive Action / Improvement Action
Action to eliminate the cause of a potential non conformity or other undesirable potential situation or else to aim at efficiency and/or effectiveness improvement of a process.
QMS
Quality Management System
QA/QC
Quality Assurance / Quality Control
PA
Preventive Action
PA
Improvement Action
Preventive Action Request Procedure
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Document No.: SAI-QAC-PRO-302008
2
2.1
2.2
REFERENCES
COMPANY DOCUMENTS [1] Contract: LEG-CON-CON-151093
WP3 Line One – Offshore Pipeline Installation
[2] Contract - Section IV
Scope of Work
[3] Contract - Section V
Administration Instruction
[4] Contract - Section VII
Quality Management
CONTRACTOR PROJECT DOCUMENTS
Applicable Contractor project documents shall make reference to the CONTRACTOR “Master Document Register” (MDR - live document).
2.3
2.4
[5] SAI-DMS-MDR-300202
Master Document Register
[6] SAI-QAC-PLN-302001
Overall Project Quality Management Plan
[7] 033751-QUAL-003
Project Form “Preventive/Improvement Action Request”
[8] 033751-QUAL-004
Project Form “ Preventive/Improvement Action Request Status Log ”
CONTRACTOR SYSTEM DOCUMENTS [9] WI-SPA-QUAL-015-E
Saipem S.p.A. Work Instruction “Preventive Actions and Improvement Actions”
[10] FORM-SPA-QUAL-003-E
Saipem S.p.A. Form “Preventive/Improvement Actions Status Log”
[11] STD-COR-QUAL-001-E
Corporate Standard Procedure “Quality reporting”
APPLICABLE CODES AND STANDARDS [12] EN ISO 9001:2008
Quality Management Systems – Requirements
[13] EN ISO 9000:2005
Quality Management System - Fundamentals and Vocabulary”
Preventive Action Request Procedure
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Document No.: SAI-QAC-PRO-302008
3
RESPONSIBILITIES
3.1
PROJECT RESPONSIBILITIES
Project Quality Manager is responsible to: • • • • •
3.2
ensure the application of this Project procedure; keep the present Project Procedure updated; analyses and identifies, among all the improvement objectives planned by each Process Owner, those ones that constitute specific preventive or improvement actions ensure the filing of Project Preventive Action and/or Improvement Actions into the relevant tool; ensure correct reporting to Company Quality Manager in accordance with the Corporate Standard “Quality reporting” (STD-COR-QUAL-001-E).
OTHER RESPONSIBILITIES
All Process Owners identify and plan their own improvement objectives, that can be constantly monitored through appropriate performance indicators.
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Document No.: SAI-QAC-PRO-302008
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4.1
ACTIVITIES DESCRIPTION
PREVENTIVE ACTIONS AND IMPROVEMENT ACTIONS POINTING OUT
Any potential inadequacy or improvement opportunity found in the Quality Management System, as a result of process analysis, definition and monitoring of objectives and performance indicators shall be clearly identified and followed up as PA or IA. These actions have the scope of preventing the occurrence of deficiencies by means of monitoring the processes and respective performance indicators, identifying any deviation that could occur on planned objectives and planning the continuous improvement of the processes. The PA/IA Originator shall assign a number to it, in order to identify the action in a unique way, referring to the following codification for the PA/IA: 033751-PAR-AAAA-NNN where: • •
AAAA: relevant year; NNN: progressive number.
The number is assigned by taking the next progressive number from the respective “Preventive/Improvement Action Request Status Log” (Project Form 033751-QUAL-004). This log is held by the Project Quality Department. Later on the issuing of a PA/IA, it shall be filled in the “Preventive/Improvement Action Request” (Project Form 033751-QUAL-003) including the following information: • • • • • • • • • •
4.2
PA/IA Code; Relevant process; Potential cause of deficiency (only for PAs); Action description; Objective which the PA/IA is coming from; Target to be achieved; Completion date; Extension date; Follow-up date;. Effectiveness Assessment.
FOLLOW-UP AND PA/IA ANALYSIS
The Project Quality Manager, with the collaboration of Project Quality Engineer, analyzes and summarizes the PA/IA carried out within the year during a general annual final balance regarding all PA/IA pointed out that had been monitored by Process Owners through the final balance of the relevant objectives. The analysis and synthesis about PA/IA shall be carried out once a year when preparing the document for Management & Project Review Meeting.
4.3
ACHIEVING OF THE ESTABLISHED TARGET
If the follow-up check shows that the PA/IA has been correctly completed, the Project Quality Engineer compiles the "Follow-up date" section of the “Preventive/Improvement Action Request Status Log” (Project Form 033751-QUAL-004), filing the PA/IA as closed.
Preventive Action Request Procedure
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Document No.: SAI-QAC-PRO-302008
4.4
UNSUCCESSFUL ACHIEVING OF THE ESTABLISHED TARGET
If the follow-up check indicates that the potential deficiency has not been effectively solved or the improvement objective has not been achieved, the Project Quality Engineer agrees with the relevant Process Owner a new date within which the second follow-up visit must be carried out; if even in this case the result is not positive, the specific PA/IA shall be transmitted to the higher functions of both parties for further actions or plans.
4.5
EFFECTIVENESS ASSESSMENT
Later on the PA/IA closing, within a reasonable time agreed with the relevant Process Owner, the Project Quality Engineer carries out the implemented PA/IA effectiveness assessment, reporting the results in the "Effectiveness assessment" section of the “Preventive/Improvement Action Request Status Log” (Project Form 033751-QUAL-004). During this activity, the Project Quality Engineer finally establishes if the cause of the potential deficiency originally found has been removed or if the improvement objective has been achieved. In negative case, further improvement or preventive actions will be necessary.
4.6
QUALITY RECORDS
All documents relevant to Preventive/Improvement Action implementation are managed according to relevant Company/Project procedures.
Preventive Action Request Procedure
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Document No.: SAI-QAC-PRO-302008
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5.1
APPENDIXES & ANNEXES
ANNEXES
Annex 1
“Preventive / Improvement Action Request ” Project Form (033751-QUAL-003)
Annex 2
“Preventive / Improvement Action Request Status Log” Project Form (033751-QUAL-004)
Preventive Action Request Procedure
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Document No.: SAI-QAC-PRO-302008
ANNEX 1 “PREVENTIVE / IMPROVEMENT ACTION REQUEST” FORM (033751-QUAL-003) Preventive/Improvement Action code:
PREVENTIVE / IMPROVEMENT ACTION REQUEST
Nonconformity ref.: Date:
Preventive/Im provem ent Action Source:
Function responsible for Preventive/Im provem ent Action im plem entation:
Preventive/Im provem ent Action Originator:
Function responsible for Preventive/Im provem ent Action Approval:
Com pany:
Project:
Potential Deficiency Details (ISO 9001: 2008 reference, if applicable):
Reference Docum ent: Attachm ents: PA/IA Originator Nam e:
Date:
Signature: ________________________
Cause of the Potential deficiency:
Preventive/Im provem ent Action Planned:
PA/IA Approval PA/IA Originator
Nam e:
Action to be Com pletion im plem ented date: by: (Nam e/Dept.)
Date:
Signature: _________________
A Follow -up vist w ill be perform ed after ______ days from the PA/IA com pletion date.
Extended com pletion date: Delay Reason:
PA/IA Approval
Nam e:
Date:
Signature: _________________
Follow Up & Close Out Details:
Preventive/Im provem ent CLOSED PA/IA Originator Nam e:
Date:
Signature: _________________
Effectiveness assessm ent (if not effective, please indicate new PA/IA code):
PA/IA Originator Nam e:
Date:
Signature: _________________
Form code: 033751-QUAL-003 rev1 (ref. to SAI-QAC-PRO-302008)
Preventive Action Request Procedure
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Preventive Action Request Procedure
012
011
010
009
008
007
006
005
004
003
002
001
N.
PA/IA code
Client:
Issuing Date
PA/IA originating activity
PA/IA Originator
Company/Project: Company audited
Potential Deficiency ISO 9001 ref.
Area under review
Job Number:
PREVENTIVE / IMPROVEMENT ACTION REQUEST STATUS LOG
Completion Date
Rev. 01
Date: 22/04/2014
033751-QUAL-004
Follow-Up Date
Closing Date
Ref. Doc. SAI-QAC-PRO-302008
Site/Vessel/Rig:
Year:
Document No.: SAI-QAC-PRO-302008
ANNEX 2 “PREVENTIVE / IMPROVEMENT ACTION REQUEST STATUS LOG” FORM (033751-QUAL-004)
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