Rma.processing

Epicor ERP Return Material Authorization (RMA) Processing Course 10.0.700.2

Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of i ts date of publication. However, Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically di sclaims any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. As each user of Epicor Epi cor software is likely to be unique in their requirements in the use of such software and their business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. All information contai ned herein is subject to change without notice and changes to this document since printing and other important information about the software product are made or published in release notes, and you are urged to obtain the current release notes for the software product. We welcome user comments and reserve the right to revise this publication and/or make improvements or changes to the products or programs described in this publication at any time, without notice. The usage of any Epicor software shall be pursuant to an Epicor end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to Epicor's standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Where any software is expressed to be compliant with local laws or requirements in this document, such compliance is not a warranty and is based solely on Epicor's current understanding of such laws and requirements. All laws and requirements are subject to varying interpretations as well as to change and accordingly Epicor cannot guarantee that the software will be compliant and up to date with such changes. All statements of platform and product compatibility in this document shall be considered individually in relation to the products referred to in the relevant statement, i.e., where any Epicor software is stated to be compatible with one product and also stated to be compatible with another product, it should not be interpreted that such Epicor software is compatible with both of the products running at the same time on the same platform or environment. Additionally platform or product compatibility may require the application of Epi cor or third-party updates, patches and/or service packs and Epicor has no responsibility for compatibility issues which may be caused by updates, patches and/or service packs released by third parties after the date of publ ication of this document. Epicor ® is a registered trademark and/or trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © Epicor Software Corporation 2014. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.

EDE8101905 90521-10-9283-58310702 10.0.700.2 Revision: July 25, 2014 2:44 a.m. Total pages: 27 course.ditaval

Return Material Authorization (RMA) Processing Course

Contents

Contents Return Material Authorization (RMA) Processing Course...................................................4 Before You Begin....................................................................................................................5 Audience.........................................................................................................................................................5 Prerequisites....................................................................................................................................................5 Environment Setup..........................................................................................................................................5

RMA Overview........................................................................................................................7 Daily RMA Processing.............................................................................................................9 Workshop - Enter a Sales Order.....................................................................................................................11 Workshop - Ship Order to Customer..............................................................................................................12 Workshop - Invoice Customer........................................................................................................................13 Return Material Authorization........................................................................................................................14 Workshop - Create an RMA Record........................................................................................................14 Open RMA Report.........................................................................................................................................16 Workshop - Review Open RMA Report...................................................................................................16 Workshop - Receive Returned Parts................................................................................................................17 RMA Disposition Entry...................................................................................................................................18 RMA Disposition and Quality Assurance..................................................................................................18 Workshop - Inspect and Dispose of Returned Materials...........................................................................19 Material Transaction Detail Report.................................................................................................................20 Workshop - Review the Material Transaction Detail Report......................................................................20 Workshop - Process RMA Credit Memo..................................................................................................21 Apply Document............................................................................................................................................22 Workshop - Apply Credit Memo.............................................................................................................22 AR Invoice Balance Report..............................................................................................................................23 Workshop - Review the AR Invoice Balance Report..................................................................................23

Conclusion.............................................................................................................................25

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Return Material Authorization (RMA) Processing Course This course introduces the concept of customer returns and reviews the primary functions of the Return Material Authorization (RMA) process. This course graphically traces the flow of information through the RMA process, followed by a demonstration of RMA processing and disposition. In addition, you will review related functionality to the overall RMA process. Upon successful completion of this course, you will be able to:

4

•

Trace the information flow through the RMA process.

•

Explain process and disposition RMAs.

•

List where an RMA is visible within the application.

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Describe the RMA interface.

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Before You Begin

Before You Begin Read this topic for information you should know in order to successfully complete this course.

Audience Specific audiences will benefit from this course. •

QA Inspector

•

Order Entry Staff

•

Customer Service Representative

Prerequisites To complete the workshops in this course, the necessary modules must be licensed and operating i n your training environment. For more information on the modules available, contact your Epicor Customer Account Manager at [email protected]. It is also important you understand the prerequisite knowledge contained i n other valuable courses. •

•

Knowledge Camp Course - This course provides a high level overview of the quote to cash flow through the Epicor application. You begin with how to create a quote, process it as an order, and fill the order across production planning and purchasing. The course also covers the manufacturing plan and shipment of parts to a customer, as well as how to process invoices, enter cash receipts, and generate supplier payments. Quality Assurance Course - This course discusses the flow of material through the Quality Assurance (QA) module and reviews the configuration and maintenance setup. This course addresses various inspections and demonstrates how the Epicor application processes them.

Environment Setup The environment setup steps and potential workshop constraints must be reviewed in order to successfully complete the workshops in this course. Your Epicor training environment, in which the Epicor demonstration database is found, enables you to experience Epicor functionality in action but does not affect data in your live, production environment. The following steps must be taken to successfully complete the workshops in this course. 1.

Verify the following or ask your system administrator to verify for you: •

Your Epicor training icon (or web address if you are using Epicor Web Access) points to your Epicor training environment with the Epicor demonstration database installed. Do not complete the course workshops in your live, production environment. Note It is recommended that multiple Epicor demonstration databases are installed. Contact Support or Systems Consulting for billable assistance.

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Before You Begin

•

•

6


The Epicor demonstration database is at the same service pack and patch as the Epicor application. Epicor's education team updates the Epicor demonstration database for each service pack and patch. If your system administrator upgrades your Epicor application to a new service pack or patch, he or she must also download the corresponding Epicor demonstration database from EPICweb > Support > Epicor > Downloads and install it. If this is not performed, unexpected results can occur when completing the course workshops. Your system administrator restored (refreshed) the Epicor demonstration database prior to starting this course. The Epicor demonstration database comes standard with parts, customers, sales orders, and so on, already defined. If the Epicor demonstration database is shared with multiple users (that is, the database is located on a server and users access the same data, much like your live, production environment) and is not periodically refreshed, unexpected results can occur. For example, if a course workshop requires you to ship a sales order that came standard in the Epicor demonstration database, but a different user already completed this workshop and the Epicor demonstration database was not restored (refreshed), then you will not be able to ship the sales order. Epicor's education team has written the course workshops to minimize situations like this from occurring, but Epicor cannot prevent users from manipulating the data in your installation of the Epicor demonstration database.

2.

Log in to the training environment using the credentials manager/manager. If you are logged into your training environment as a different user, from the Options menu, select C hange User.

3.

From the Main menu, select the company Epicor Education (EPIC06).

4.

From the Main menu, select the Main Site.

5.

The Quality Assurance module must be li cenced and operational in your environment.

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RMA Overview

RMA Overview You enter customer returns through the Return Material Authorization (RMA) processing program in the Epicor application. An RMA is a document used to control returned parts. The document identifies the customer, items returned, notes about the returned items, and the status and disposition of each item. Generally, a return goes through the following process: 1.

Customer service creates an RMA.

2.

Receiving is given the items against the RMA.

3.

Inspection examines the items and determines what should be done: •

Returned for rework

•

Scrapped

•

Returned to stock

4.

Order processing creates a new requirement as necessary.

5.

Accounting issues credit as necessary.

There are several other modules that interface with RMA processing which includes Quality Assurance, General Ledger, and Accounts Receivable. Depending upon which modules you have licensed, there may be additional processing options available.

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RMA Overview

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Daily RMA Processing

Daily RMA Processing In most cases, a return material authorization (RMA) is issued to a customer by sales when there is a defective materials complaint. Once the RMA is issued and the customer returns the defective material, the Shipping and Receiving department receives the material. The RMA is tied to the customer who returns the material(s). You enter the details from the purchase order, unless the RMA is received directly from the customer. The sales order is always referenced but does not have to be an open order, so the former sales order can become part of the new job created for rework of the materials. In addition, the RMA order is tied to the original sales order for costing and credit purposes. You can retrieve the job costs even if the sales order and job are closed. The following diagrams demonstrate the process flow for customer returns with and without the Quality Assurance (QA) module:

•

•

•

Spheres indicate modules where activities occur when transactions take place. For example, RMA processing takes place in the Order Management module. When RMA processing data is complete and saved, the RMA-INS transaction occurs (refer to (1) and reason code (a)). Disposition transactions occur either in the QA Inspection Processing or Order Management modules. •

(2) INS-MTL Disposition to Job Material; no reason code required.

•

(3) INS-STK Disposition to Stock; no reason code required.

•

–

–

(4) INS-REJ Disposition to Rejection; Discrepant Material Report (DMR) processing now takes over and further dispositions occur. Reason codes are required. –

•

(5) Corrective Actions Available when INS-REJ occurs or later in DMR.

•

(6) Request for Credit Memo This can happen at any time during the process.

–

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–

9



Note Request for Credit Memo is only a request and is finalized through Accounts Receivable.

Note For more information, refer to the Transaction Types topic i n the Application Help and the Quality Assurance course.

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Workshop - Enter a Sales Order Dalton Manufacturing orders ten units of the Metal Plate part. I n this workshop, enter a sales order. Navigate to Sales Order Entry. Menu Path: Sales Management > Order Management > General Operations > Order Entry Tip The CRM menu path is: Customer Relationship Management > Order Management > General Operations > Order Entry 1. From the New menu, select New Order. 2. In the Customer field, enter Dalton and press Tab. 3. In the Need By date, select the date one week from today. 4. In the Ship By date, select the date two days before the Need By date. 5. In the Ship Via field, select or verify UPS Ground displays. 6. Click Save. 7. Record the sales order number ______________. 8. Navigate to the Lines > Detail sheet. 9. From the New menu, select New Line. 10. In the Part/Rev field, enter 84005-042 and press Tab. 11. In the Order Quantity field, enter 10.00. 12. In the Unit Price field, verify 55.00 displays. 13. In the Discount % field, enter 0.00. 14. Click Save. 15. Exit Sales Order Entry.

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Workshop - Ship Order to Customer You have sufficient quantities of the Metal Plate part in-stock, so you ship the whole amount to the customer. In this workshop, ship the order to Dal ton Manufacturing. Navigate to Customer Shipment Entry . Menu Path: Material Management > Shipping / Receiving > General Operations > Customer Shipment Entry 1. From the New menu, select New Pack. 2. In the Order Number field, search for and select the sales order number for Dalton Manufacturing. 3. In the Ship Via field, verify UPS Ground displays. 4. Click Save. 5. Navigate to the Lines > Customer Shipment Entry > Detail sheet. 6. From the New menu, select New Line. 7. In the Order Number field, search for and select the sales order number for Dalton Manufacturing. 8. In the Line/Rel field, enter 1 and 1. 9. In the From Inventory pane, in the Warehouse field, verify Main displays. 10. In the From Inventory pane, in the Bin field, enter 01-01-01 and press Tab. 11. Click Save. 12. In the Selling U/M pane, verify the following values display: Field

Data

Request Qty

10 / EA

Remaining Qty

0

This Shipment

10 / EA

13. Navigate to the Summary sheet. 14. Select the Shipped check box to confirm the shipment.

The SHIPPED status displays. 15. Click Save. 16. Record the Pack ID number _______________. 17. Exit Customer Shipment Entry.

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Workshop - Invoice Customer The order has been dispatched so the next step is to invoice the customer. In this workshop, create an AR invoice for Dalton Manufacturing. Navigate to AR Invoice Entry. Menu Path: Financial Management > Accounts Receivable > General Operations > Invoice Entry 1. From the New menu, select New Group. 2. In the Group field, enter XXX (where XXX are your initials). 3. Click Save. 4. From the Actions menu, select Get > Shipments.

The Get Shipments window displays. 5. Click the Manual Selection button.

The Packing Slip Browse window displays. 6. In the Packing Slips grid, select the Pack ID created in the previous workshop. 7. Click OK.

The Are you sure? message displays. 8. To the message, click Yes.

The 1 Invoices created. message displays. 9. To the message, click OK. 10. Navigate to the Summary sheet. 11. In the Subtotal field, verify 550.00 displays. 12. In the Invoice Amount field, verify 550.00 displays. 13. Record the invoice number__________. 14. From the Actions menu, select Group > Post.

The AR Invoice Post Process window displays. 15. Click Submit and exit AR Invoice Post Process. 16. Exit AR Invoice Entry.

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Return Material Authorization Use Return Material Authorization to control and track customer returns. Enter information about the return and communicate that information to the different groups that need to take action, such as inspection, billing, and order processing. The Epicor application does not automatically create credit or shipping transactions, or rework jobs based on these returns. RMA Processing provides the communication tools to ensure the necessary actions are taken for customer returns. Based on the reason for the return and customer needs, you can enter or change jobs, create credit transactions in the Accounts Receivable module, or re-ship parts as necessary. Menu Path

Navigate to this program from the Main Menu: •

Financial Management > Accounts Receivable > G eneral Operations > RMA Processing

•

Material Management > Shipping / Receiving > General Operations > RMA Processing

•

Sales Management > Customer Relationship Management > General Operations > RMA Processing

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Sales Management > Customer Relationship Management > General Operations > RMA Processing with Service Connect

•

Sales Management > Order Management > General Operations > RMA Processing

•

Service Management > Field Service > General Operations > RMA Processing

For CRM users, the Main Menu appears as: •

•

•

Customer Relationship Management > Sales and Marketing Management > General Operations > RMA Processing Customer Relationship Management > Sales and Marketing Management > General Operations > RMA Processing with Service Connect Customer Relationship Management > Order Management > General Operations > RMA Processing

Workshop - Create an RMA Record You received a call from Dalton Manufacturing. The customer is rejecting the order for 10 units of the Metal Plate parts due to noticeable water damage and item corrosion. As a result, Dalton Manufacturing is returning the entire shipment. In this workshop, issue a Return Material Authorization (RMA) and receive the items. Navigate to RMA Processing. Menu Path: Sales Management > Customer Relationship Management > General Operations > RMA Processing Tip The CRM menu path is: Customer Relationship Management > Sales and Marketing Management > General Operations > RMA Processing 1. From the New menu, select New RMA. 2. In the Customer field, enter Dalton and press Tab. 3. Click Save. 4. From the New menu, select New Line. 5. In the Order field, enter the sales order for Dalton Manufacturing and press Tab.

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6. In the Line field, enter 1 and press Tab. 7. In the Rel field, enter 1 and press Tab. 8. In the Reason Code field, select Damaged in Shipment and press Tab. 9. In the Quantity field, enter 10.00 and press Tab. 10. In the UOM field, verify EA displays. 11. Click Save. 12. Navigate to the Summary > Credits sheet. 13. Click the Add Credit Memo button. AR Invoice Maintenance displays.

A new credit memo invoice has been created. 14. Record the invoice number___________. 15. In AR Invoice Maintenance, in the Site field, select Main. 16. Click Save. 17. Navigate to the Line > Detail sheet and review the following information: Field

Data

Part/Rev

84005-042

Quantity

10.00

Customer

Dalton Manufacturing

Extended Price

550.00

Total

550.00

18. Exit AR Invoice Maintenance. 19. Click Save. 20. From the Actions menu, select Print RMA Form.

The RMA Processing - RMA Form window displays. 21. On the Standard toolbar, click Print Preview.

The RMA Form displays. 22. Review and close the RMA Form. 23. Close the RMA Processing - RMA Form window. 24. Record the RMA number _________. 25. Exit Return Material Authorization.

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Open RMA Report Use the Open RMA Report to list information for RMAs that have an Open status. This report includes the date and number of the RMA, customer address, part information, and the reason for the item(s) return. Tip All returns are handled through Return Material Authorization. This program is available in the General Operations menu located in the Accounts Receivable, Order Management, and Shipping/Receiving modules.

Use the Selection sheet to select the report parameters. Use the Filter sheet(s) to select the specific records to include on the report. For more information, refer to the Filters O verview topic in the Application Help. Important For more information on how to review the status of a report you print, preview, or generate, refer to the System Monitor Overview topic in the Appl ication Help. Menu Path


Sales Management > Order Management > Reports > Open RMA


Customer Relationship Management > Order Management > Reports > Open RMA

Workshop - Review Open RMA Report In this workshop, review the Open RMA Report for part 84005-042. Navigate to the Open RMA Report. Menu Path: Sales Management > Order Management > Reports > Open RMA Tip The CRM menu path is: Customer Relationship Management > Order Management > Reports > Open RMA 1. Navigate to the Filter > Part sheet. 2. Click the Part button.

The Part Search window displays. 3. In the Starting At field, enter 84005-042 and click Search. 4. In the Search Results grid, verify the 84005-042 part is highlighted and click OK. 5. On the Standard toolbar, click Print Preview.

The Open RMA Report displays. 6. Review and close the Open RMA Report. 7. Exit the Open RMA Report.

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Workshop - Receive Returned Parts In this workshop, receive the returned parts from Dalton Manufacturing. Navigate to RMA Processing. Menu Path: Sales Management > Customer Relationship Management > General Operations > RMA Processing Tip The CRM menu path is: Customer Relationship Management > Sales and Marketing Management > General Operations > RMA Processing 1. In the RMA field, enter the RMA number created in the Workshop - Create RMA Record and press Tab. 2. Navigate to the Receipts > Detail sheet. 3. From the New menu, select New Receipt. 4. In the Part Number field, verify 84005-042 displays. 5. In the Quantity field, verify 10.00 displays. 6. In the Warehouse field, verify the Receiving Area warehouse displays. 7. In the Bin field, verify the RCV-1 bin displays. 8. Click Save. 9. Exit Return Material Authorization.

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RMA Disposition Entry Use RMA Disposition Entry to dispose and complete Return Material Authorization (RMA) receipts from inspection. The inspector determines whether the RMA receipts are placed in stock, sent to a job, or rejected altogether. Tip You can also access this program through Inspection Processing in the Quality A ssurance module. Note If the parent assembly returned is a serialized part number and the RMA is being dispositioned for rework using a job, the RMA Dispositions program verifies if the Reassign Serial Number to Assembly check box has been selected for the returned item in the Engineering Workbench > Method of Manufacturing > Materials sheet. If it has been selected, the serial numbers from the job material/subassembly can be reassigned as the serial number of the parent assembly (top assembly or n deep subassembly).

If the Reassign Serial Number to Assembly check box has been cleared for the returned item, the Epi cor application discards the original serial number assigned to the top level part number and creates a new one, regardless of the specific serialized materials or subassemblies that were originall y issued to the job. Menu Path


> RMA Dispositions

•

Sales Management > Order Management > General Operations > RMA Dispositions


Customer Relationship Management > Order Management > General Operations > RMA Dispositions

RMA Disposition and Quality Assurance This section describes the differences between using and not using the Quality Assurance module with RMA Disposition Entry. RMA Disposition with the Quality Assurance (QA) Module •

RMA parts create a record in Inspection Processing in the QA module.

•

Disposition options include disposition to a Job, Stock, or Fail. You must identify quantity and disposition l ocation (job number or warehouse). Parts that fail flow into Discrepant Material Report (DMR) processing.

•

You must select an inspector.

•

Optionally, you can initiate a corrective action.

•

Comments fields are available for audit trail purposes.

•

Part costs populate the available cost fields and can be overridden.

RMA Disposition without the Quality Assurance (QA) Module

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•

Parts are processed through RMA Disposition Entry in the Order Management module.

•

Parts that fail are rejected to scrap.

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Workshop - Inspect and Dispose of Returned Materials You have received the returned items from Dalton Manufacturing, next perform an inspection of each of the items and determine where each item is to be placed next (stock, job, scrap). Navigate to Inspection Processing Entry. Menu Path: Production Management > Quality Assurance > General Operations > Inspection Processing 1. On the Standard toolbar, click the Binoculars (search) icon.

The Inspection Processing Search window displays. 2. In the Tran Type pane, clear the All check box. 3. In the Tran Type pane, select the RMA's check box and click Search. 4. In the Search Results grid, select the RMA created in the Workshop - Create RMA Record and click OK. 5. Navigate to the RMA's sheet. 6. In the RMA List grid, review the RMA line. 7. From the Actions menu, select RMA Disposition. RMA Disposition Entry displays. 8. Click New.

The Disposition > Detail sheet displays. 9. In the Dispose To field, select Stock. 10. In the Quantity field, enter 10. 11. In the Inspected By field, select Inspector Clouseau. 12. In the Disposition pane, in the Warehouse field, verify Main displays. 13. In the Bin field, enter 01-01-01 and press Tab. 14. Verify the Request Move check box is clear. 15. Click Save. 16. Navigate to the Disposition > Comment sheet. 17. In the Comment pane, enter Customer return, damaged in shipment. 18. Click Save. 19. From the Actions, menu select Print Inventory Movement.

The Inventory Movement Report window displays. 20. On the Standard toolbar, click Print Preview.

The Inspection Inventory Movement report displays.

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21. Review and close the Inspection Inventory Movement report. 22. Close the Inventory Movement Report window. 23. Exit RMA Disposition Entry. 24. Click Save and exit Inspection Processing Entry.

Material Transaction Detail Report Use the Material Transaction Detail Report to produce an inventory transaction list created through receipt, issue, shipping, and adjustment processing. Each inventory transaction is assigned a transaction type you can use when you filter the report. For a complete list of transaction types, refer to the Transaction Types topic within the Inventory Transactions Technical Reference Guide. This report includes corresponding legal numbers for part transactions. The legal number is a tracking number that some countries require. Use the Selection sheet to select the report parameters. Use the Filter sheet(s) to select the specific records to include on the report. For more information, refer to the Filters O verview topic in the Application Help. Important For more information on how to review the status of a report you print, preview, or generate, refer to the System Monitor Overview topic in the Appl ication Help. Menu Path


Material Management > Inventory Management > Reports > Material Transaction Detail

Workshop - Review the Material Transaction Detail Report In this workshop, review the material transactions generated as a result of the shipping and receiving process executed previously. Navigate to the Material Transaction Detail Report. Menu Path: Material Management > Inventory Management > Reports > Material Transaction Detail 1. Navigate to the Filter > Part sheet. 2. Click the Part button.

The Part Search window displays. 3. In the Starting At field, enter part 84005-042 and click Search. 4. In the Search Results grid, verify the 84005-042 part is highlighted and click OK. 5. On the Standard toolbar, click Print Preview.

The Material Transaction Detail report displays.

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6. In the SO/PO column, verify the sales order number created in the Workshop - Enter a Sales Order displays twice.

This is because two transactions have been created. The first one i s STK-CUS, when the items were shipped to Dalton Manufacturing. The second one is INS-STK, when the items were received back from Dalton Manufacturing. 7. Close the Material Transaction Detail report. 8. Exit Material Transaction Detail Report.

Workshop - Process RMA Credit Memo In this workshop, process an RMA credit memo you generated previously. Navigate to AR Invoice Entry. Menu Path: Financial Management > Accounts Receivable > General Operations > Invoice Entry 1. From the New menu, select New Group. 2. In the Group field, enter RMA-XXX (where XXX are your initials). 3. Click Save. 4. From the Actions menu, select Get > RMA and Demand Credits.

The Get Invoices window displays. 5. Click the Manual Selection button.

The Invoice Browse window displays. 6. In the Invoices grid, select the credit memo invoice created in the Workshop - Create RMA Record . 7. Click OK.

The Are you sure? message displays. 8. To the message, click Yes. 9. To the 1 Credit Memos selected message, click OK. 10. Click Save. 11. Verify the Group > Detail sheet displays. 12. In the Base Total field, verify -550.00 displays. 13. From the Actions menu, select Group > Post.

The AR Invoice Post Process window displays. 14. Click Submit. 15. Close the AR Invoice Post Process window. 16. Exit AR Invoice Entry.

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Apply Document Use Apply Document to place an open credit memo, unallocated deposit invoice, or unallocated deposit payment balance against an open invoice. You can apply one of these document types against one or multiple invoices or credit payment. You can only select invoices created for the customer listed on the document. Note A Credit Memo is a specific type of Accounts Receivable invoice; it contains a transaction that reduces, or credits, a customer's receivable balance. Credit memos may or may not refer to a sales order. Important Before you can apply a credit memo through this program, you must post to your general ledger (GL) via AR Invoice Entry. For more information, refer to the Application Help topic: AR Invoice Entry > Post Invoice Group.

On the Summary sheet in this program, select the credit memo with which you want to work. Next, define the amount from the credit memo to apply. Use the Detail sheet to select which invoices receive the credit amount or the Credit Payment sheet to select credit payments to receive the amount. Lastly, apply the credit memo amounts the command available from the Actions menu. Note If a credit card needs to be refunded, enter a credit memo for the order or customer, and in Apply Document, apply a credit payment to the credit card transaction associated with the order or customer. This action credits back the card. Tip When you apply credit memos, you also create GL transactions. Transactions are placed within the GL accounts selected for the customer credit memo. For details on the creation of GL transactions, refer to the Application Help topic: Posting to GL. Tip You can place credit memos against invoices in Cash Receipts Entry.

Menu Path


Financial Management > Accounts Receivable > G eneral Operations > Apply Credit Memo

Workshop - Apply Credit Memo In this workshop, apply the credit memo. Navigate to Apply Credit Memo. Menu Path: Financial Management > Accounts Receivable > General Operations > Apply Credit Memo 1. From the New menu, select New Document To Apply. 2. In the Source Type field, select Credit Memo/Correction Invoice. 3. In the Document field, search for and select the credit memo invoice created in the Workshop - Create RMA Record. 4. Click Save. 5. From the New menu, select New Invoice.

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6. In the Applied Invoices grid, in the Invoice field, enter the invoice number created in the Workshop Invoice Customer and press Tab. 7. Review the following information: Field

Data

Cust Amount

550.00

Balance

550.00

New Balance

0.00

8. Click Save. 9. From the Actions menu, select Apply Credit Memo. 10. Exit Apply Document.

AR Invoice Balance Report Use the AR Invoice Balance Report to display customer invoice balance information in a report format. You can set up your AR invoice balance report to display open, closed, or all invoices for one or multiple customers. Use the Selection sheet to select the report parameters. Use the Filter sheet(s) to select the specific records to include on the report. For more information, refer to the Filters O verview topic in the Application Help. Use the Sort By section on the Selection sheet to organize how the totals should be summarized on the report. You can filter using various criteria includi ng Customer, Customer Group, GL Control, and GL Accounts. Important For more information on how to review the status of a report you print, preview, or generate, refer to the System Monitor Overview topic in the Appl ication Help. Menu Path


Financial Management > Accounts Receivable > Reports > AR Invoice Balance

Workshop - Review the AR Invoice Balance Report In this workshop, review the AR Invoice Balance Report. Navigate to the AR Invoice Balance Report. Menu Path: Financial Management > Accounts Receivable > Reports > AR Invoice Balance 1. Navigate to the Filter > Customer sheet. 2. Click the Customer button.

The Customer Search window displays. 3. In the Starting At field, enter Dalton and click Search.

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4. In the Search Results grid, verify Dalton Manufacturing is highlighted and click OK. 5. On the Standard toolbar, click Print Preview.

The Open Invoice Balance Customers print form displays. 6. In the Reference column, review the details for the invoice created in the Workshop - Invoice Customer. Note The Doc Debit Amount column displays the value of 550.00. This value represents the customer invoice amount.

7. In the Reference column, review the details for the credit memo invoice created in the Workshop - Create RMA Record. Note The Doc Credit Amount column displays the value of 550.00. This value represents the applied credit memo amount.

8. Close the Open Invoice Balance Customers print form. 9. Exit the AR Invoice Balance Report.

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Conclusion

Conclusion Congratulations! You have completed the RMA Processing course.

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Index


Index M material transaction detail report 20

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Additional information is available at the Education and Documentation areas of the EPICweb Customer Portal. To access this site, you need a Site ID and an EPICweb account. To create an account, go to http://support.epicor.com.

Rma.processing

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