MTK Catcher and Memory Dump Procedure

MTK Log Catcher Procedure

Steps for Catch The Logs with USB Cable: Step 1

Go to the Engineering mode of the handset. Like for

Q50  *#84666364*# X265 **#446633#

Step 2

There are some options select Device  Set UART  UART Setting.

Step 3

Go to the option TST-PS Config.

Step 4

There are some options like: None, UART 1, UART 2, UART 3 and USB Port.

Step 5

Select the option USB port and scroll down to the Baud-Rate and c hange it to according to the handset. handset. Like for for Q50: 921600 X265: 460800

Step 6

Now go to the option TST-L1 Config.

Step 7

Follow the step 4 and 5.

Step 8

Now press the Ok key. There will a message on the display ‘Done. Power off in 3 sec.

Step 9

Now will get switched off.

Step 10

Open the Catcher log file.

Step 11

Click on Config Set Database Path.

Step 12

Click

on that icon and select the path of the software which is present in

handset. Step 13

Select the src file and press ok.

Step 14

Now click on the

icon and then

there will a window.

Step 15

Select the particular port as shown in system device manager.

Step 16

Now click on

Step 17

You can select filers as well by click on that

that icon and it will start taking the logs. icon.

Steps for Catch The Logs with Download Cable:

Step 1

Go to the Engineering mode of the handset. a.

Q50  *#84666364*#

Like for 1.

X265 **#446633#

Step 2

There are some options select Device  Set UART  UART Setting.

Step 3

Go to the option TST-PS Config.

Step 4

There are some options like: None, UART 1, UART 2, UART 3 and USB Port.

Step 5

Select the option UART 1 and scroll down to the Baud-Rate and c hange it to according to

the handset. Like for

Q50 : 921600 a.

X265: 460800

Step 6

Now go to the option TST-L1 Config.

Step 7

Follow the step 4 and 5.

Step 8

Now press the Ok key. There will a message on the display ‘Done. Power off in 3 sec.

Step 9

Now will get switched off.

Step 10

Open the Catcher log file.

Step 11

Click on Config Set Database Path.

Step 12

Click

on that icon and select the path of the software which is present in

handset. Step 13

Select the src file and press ok.

Step 14

Now click on the

icon and then

there will a window.

Step 15

Select the particular port as shown in system device manager.

Step 16

Now click on

Step 17

You can select filers as well by click on that

that icon and it will start taking the logs. icon.

How to Save the Logs:

A. First connect the handset with catcher and select the particular filter and perform the steps. B. After that click on

that icon. It will disconnect and handset from catcher.

C. Now click on File and select the option Save Log As... Option. D. The logs will save at your selected location.

How to take Logs & Memory Dump for a crash issue: Step 1

Go to the Engineering mode of the handset. Q50  *#84666364*#

Like for

X265 **#446633# Step 2

There are some options select Device  Set UART  UART Setting.

Step 3

Go to the option TST-PS Config.

Step 4

There are some options like: None, UART 1, UART 2, UART 3 and USB Port.

Step 5

Select the option USB port and scroll down to the Baud-Rate and c hange it to according

to the handset. Like for Q50 : 921600 X265: 460800 Step 6

Now go to the option TST-L1 Config.

Step 7

Follow the step 4 and 5.

Step 8

Now press the Ok key. There will a message on the display ‘Done. Power off in 3 sec.

Step 9

Now will get switched off.

Step 10

Now switch on the phone and go to the engineering mode again.

Step 11

Go to the Misc.>Memory Dump, turn it on.

Step 12

Now connect the handset with catcher via USB or Download cable.

Step 13

Select the respective filters as directed.

Step 14

Reproduce the issue till the handset gets crashed.

Note: When handset gets crashed it will stops in a white screen and logs will be stop in catcher.

Step 15

Now press the

with the cable.

disconnect icon and save the logs. Do not disconnect the handset

Step 16

Now press the

connect icon and go to the Advanced>Memory Dump option. You

will get below window.

Step 17

Set the path to save the Dump by clicking on

Step 18

Now click on Memory dump and it will start downloading the dump when it will

complete, you will get the finished pop up.

icon.