Training Program DCAA Process & System System Training Training Global Training – The finest automotive learning.
Stand 08/2013
1
PROCESS & SYSTEM TRAINING
5
IT- Working Process and Standard Software
5
P0063F • Passenger Cars, Trucks, Vans, smart, FUSO • IT System Administration • Go
5
Sales and Order Processing
6
P0024F • Trucks, Vans • MercedesMercedes -Benz Customer Consultancy System (MBKS) • Go
6
P0037F • Trucks, Vans • MercedesMercedes -Benz Customer Advisory System (MBKS) • Master Workshop • Fly
7
P0005F • Passenger Cars, smart • MBC POS • Presales System • Go
8
P0040F • Passenger Cars, smart • MBC POS • Sales process • Run
9
Warranty and Goodwill Settlement
10
P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Coding • Go
10
P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
11
E-Business
12
P0027F • Passenger Cars, Trucks, Vans • eMB • Basic Training • Go
12
Stand 08/2013
2
Parts Logistics
13
P0017F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists
13
P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go
14
P0012F • Parts Fundamentals • Module 1 • Go
15
P0013F • Parts Technology • Module 2 • Go
16
P0014F • Logistics Processes • Module 3 • Go
17
P0015F • Materials Planning and Procurement • Module 4 • Go
18
P0016F • Parts Key Figures • Module 5 • Go
19
P0098E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Final Test • Go
20
P0079F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • Intensification of DIMS/SICOS • Run
21
P0010F • Passenger Cars, Vans, Trucks • Logistics Bus Basic Training • Module 4 and 5 • Go
22
P0023F • StarOrder/SCOT • Go
23
P0006F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue Employees
24
P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue Employees • Initial Test • Go
25
P0099E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue Employees • Final Test • Go
26
P0007F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Warehouse Employees
27
P0030F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Initial Test
28
P0096E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Final Test • Go
29
P0008F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers
30
P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers • Initial Test • Go
32
P0097E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers • Final Test • Go
33
P0004E • Passenger Cars, Trucks, Vans • Inspection Competence for Removed Parts • Process Description • ee-Training • Go
34
P0077F • Passenger Cars, Vans, Trucks • Odus • Identifying Accessories and Providing Sales Arguments • Go
35
P0048E • Passenger Cars, Trucks, Vans, smart • Parts Operating Sequences • StarOrderplus - Management System for Parts Logistics • ee -Training • Go 36 P0088F • Passenger Cars, smart, Vans, Trucks • Operating Procedures for Parts • StarOrderplus – The Management System for Parts Logistics • Go
37
P0082F • Passenger Cars, Trucks, Vans, smart • StarOrderplus • Go
38
P0080F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • DIMS/SICOS Basic Training • Go
39
Stand 08/2013
3
Workshop Processes
40
T0389F • smart • Technology Star Diagnosis • Go
40
T0320F • smart • AfterAfter -Sales System Processes • Go
41
P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
42
P0003E • VeDoc with Read Function • Web Based Training • Go
43
P0022F • Passenger Cars, Vans, Trucks • VeDoc with Read Function • Go
44
P0019F • Passenger Cars, smart, Vans, Trucks • WIS/ASRA 3 for workshop specialists • Go
45
P0020F • Passenger Cars, Vans • Electronic Parts Catalog (EPC) • Go
46
P0021F • Trucks, Vans • Electronic Parts Catalog (EPC) • Go
47
P0100F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Electronic Parts Catalog (EPC) • Go
48
P0025F • Passenger Cars • Networked Service Work with XENTRY Diagnostics • Go
49
P0045E • Passenger Cars, Trucks, Vans, smart • The New Xentry Kit Diagnostic System • Design and Components • ee-Training • Go
50
P0046E • Passenger Cars, Trucks, Vans, smart • Xentry Portal • Use in the Service Reception Process • e-Training e-Training • Go
51
P0034F • Trucks • Xentry Diagnostics • (Control Unit View) for "The New Star of Long -Distance Transport" • Go
52
P0089E • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • XENTRY TIPS Case Processing • ee-Training • Go
53
P0087F • Passenger Cars, smart • Service Operating Processes • Xentry Portal • Use in the Reception Process • Go
54
P0073E • Passenger Cars, smart, Vans, Trucks • Service Differentiation • e -Training • Go
55
P0033F • Process Manager Qualification • Daimler AG's target process in the workshop and warehouse • Go
56
P0101F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Warranty and goodwill processing • Run
57
Stand 08/2013
4
Chapter
Process & System Training
Department
IT- Working Process and Standard Software
Title
P0063F • Passenger Cars, Trucks, Vans, smart, FUSO • IT System Administration • Go
Course Number
P0063F-AA
Target group
User IT Systems
Objectives
The participant: > Knows the purpose of the systems > Understands the data transfer links between the the different networked systems > Can describe the advantages of optimum systems networking > Knows the information sources that document data transfer and systems networking > Can optimize data transfer between the systems > Can present conclusive arguments to to clients regarding the advantages of optimi zed systems networking > Can present the financial expenditures expenditures involved in optimization to the client
Contents
> Interfaces of the following systems in Service Service and Parts: - EPC - WIS/ASRA - Xentry - Xentry Diagnostics - Xentry DAS - Xentry TIPS - Xentry Flash - Logistics Bus - WebParts - Fixed price calculator/Service Package Pricing System - Trailer Parts Catalog > Networking of Star Diagnosis, Xentry Kit and and workstation PCs
Training Depth
Go
Duration
3,0 days (per 8 hours)
Stand 08/2013
Method
Theorie 100%
5
Chapter
Process & System Training
Department
Sales and Order Processing
Title
P0024F • Trucks, Vans • MercedesMercedes -Benz Customer Consultancy System (MBKS) • Go
Course Number
P0024F-AA
Target group
Salesperson
Objectives
The participant > Knows the design and basic functions of MBKS > Can research vehicles and equipment > Can properly configure vehicles according to type > Can create professional professional--quality customer offers
Contents
> > > > > > > > > > > > > >
Training Depth
Go
Note
This training is also available in French by prior arrangement.
Duration
2,0 days (per 8 hours)
Stand 08/2013
Entry into the the system after installation Definition of country and language Model designation selection selection Basic equipment determination Selection and equipment taking the plausibility check into account Completing equipment package with with color and tires tires Price calculation Customer data Sales data Preparing a standard standard offer Adjusting the options Dimensions and weights Print control from MBKS Print control from MBKS Edit Method
Theorie 100%
6
Chapter
Process & System Training
Department
Sales and Order Processing
Title
P0037F • Trucks, Vans • MercedesMercedes -Benz Customer Advisory System (MBKS) • Master Workshop • Fly
Course Number
P0037F-AA
Target group
Salesperson
Objectives
The participant can: > Independently transfer an order from MBKS via VAZ to AFAB > Optimize his/her personal settings > Independently optimize the content of his/her offer
Contents
> Topics taken from the needs analysis > Optimization of work procedures, e.g. order transfer (AFAB) > Development of solution approaches, e.g. to create text elements in EDIT
Mandatory prerequisite
P0018F • Trucks, Vans • Best of MBKS • New Features • Run P0024F • Trucks, Vans • MercedesMercedes -Benz Customer Consultancy System (MBKS) • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about th e training, using the training code.
Training Depth
Fly
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 20%, Practice80%
7
Chapter
Process & System Training
Department
Sales and Order Processing
Title
P0005F • Passenger Cars, smart • MBC POS • Presales System • Go
Course Number
P0005F-AA
Target group
Salesperson
Objectives
The participant: > Can manually add leads and complete any any missing data > Knows the importance of having quality customer data > Can communicate within MBC POS > Can use MBC POS to plan and document activities > Is familiar with the the basic presales functions in MBC POS and is able able to use them > Can process eMB queries in MBC POS > Can use MBC POS to improve the the consultation and sales process and integrate it into a professional customer contact strategy > Is familiar with the the entire process from presales to sales sales follow -up and can apply the system functions as part of presales
Contents
> > > > > > > > > >
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Introduction to MBC POS and its integration in the system environment Methods and instruments for professional customer contact Adding leads manually Copying leads and and completing missing data Importance of data quality Internal communication with MBC POS Lead activitie activitiess Essential functions of MBC POS Practical exercises in MBC POS for participants participants Dealing with eMB queries in MBC POS Method
Theorie 100%
8
Chapter
Process & System Training
Department
Sales and Order Processing
Title
P0040F • Passenger Cars, smart • MBC POS • Sales process • Run
Course Number
P0040F-AA
Target group
Salesperson
Objectives
The participant: > Is familiar with the the basic sales process functions in MBC POS and is able to use them > Can use MBC POS to improve the the consultation and sales process and integrate it into a professional customer contact strategy > Is familiar with the the entire process from presales to to sales follow -up and can apply the system functions as part of the sales process > Can process leads > Can prepare offers, financing plans and alternative variants > Recognizes how MBC POS can provide support as part of professional sales talks > Can translate offers into orders and make changes chan ges to them > Can process eMB queries in MBC POS
Contents
> > > > > > >
Mandatory prerequisite
P0005F • Passenger Cars, smart • Go This training/test has to be booked, before you are authorized to book the main train ing. You´ll find a detailed description about th e training, using the training code.
Training Depth
Run
Duration
1,5 days (per 8 hours)
Stand 08/2013
Methods and instruments for professional customer contact Essential functions of MBC POS Practical exercises in MBC POS for participants participants Adding and configuring leads Dealing with eMB queries in MBC POS Financing plans and offer preparation Sales alternatives alternatives and financing variations
Method
Theorie 100%
9
Chapter
Process & System Training
Department
Warranty and Goodwill Settlement S ettlement
Title
P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Co ding • Go
Course Number
P0036F-AA
Target group
Warranty Specialist
Objectives
The participant: > Knows the objectives, background and service scope for warranty and goodwill > Is able to independently process warranty warranty and goodwill processes in an auditaudit -proof manner via workshop orders and to carry out damage coding
Contents
> > > > > > >
Training Depth
Go
Duration
2,0 days (per 8 hours)
Stand 08/2013
Warranty and goodwill procedure fundamentals and regulations Information on the Warranty Procedure Manual and EVA Structure and logic of the damage codes Correct damage coding procedure and methodology Information on the creation of auditaudit-proof warranty and goodwill claims Discussion of practical cases Basic knowledge about mobility packages Method
Theorie 0%, Practice100%
10
Chapter
Process & System Training
Department
Warranty and Goodwill Settlement S ettlement
Title
P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
Course Number
P0035F-AA
Target group
Service Advisor
Objectives
The participant: > Can create create audit audit -proof and customercustomer-oriented workshop orders using the Mercedes Benz standard operation texts and flat rates > Is familiar with the the fundamentals of determining flat rates
Contents
> Basic information on operation texts, work work units, standard texts and flat rates (structure and computation) > What are basic times and allowance times and how are these determined? > Differences between basic and and technical linked operations operations and consequences for building flat rates > When are included work texts texts and when are additional operations used in order writing? > Creation and processing of practical examples
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 50%, Practice50%
11
Chapter
Process & System Training
Department
E-Business
Title
P0027F • Passenger Cars, Trucks, Vans • eMB • Basic Training • Go
Course Number
P0027F-AA
Target group
User IT Systems
Objectives
The participant can: > Identify the concepts used in the CMS > Describe the content process > Differentiate between the various templates > Perform practice exercises in the CMS > Identify central objects in the CMS > Depict the tree tree structure in in the CMS
Contents
> > > > > >
Training Depth
Go
Duration
2,0 days (per 8 hours)
Stand 08/2013
CMS concepts and terms terms General content distribution and content processes System architecture in DAY CQ Overview template Central objects in the CMS Practice exercises Method
Theorie 100%
12
Chapter
Process & System Training
Department
Parts Logistics
Title
P0017F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists
Course Number
P0017F-AA
Target group
Parts/Process Specialist
Objectives
Participants are familiar with: > The fundamentals of vehicle identification at Mercedes -Benz > The structure and the basic functions of VeDoc > The structure and the the basic functions of EPC and WIS/ASRA 3 > The relevant processes in in the logistics department at the the retail operations > The relevant processes between retail and the logistics center > The fundamentals of materials planning > The fundamental types of costs > The relevant relevant key figures in logistics
Contents The program consists of the following individual training course and beg ins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Parts/Process Specialists • Initial Test • Go > P0012F • Parts Fundamentals Fundamentals • Module 1 • Go > P0013F • Parts Technology Technology • Module 2 • Go > P0014F • Logistics Processes Processes • Module 3 • Go > P0015F • Materials Planning and Procurement • Module 4 • Go > P0016F • Parts Key Figures • Module 5 • Go > P0098E • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Parts/Process Specialists • Final Test • Go As soon as all your qualifications have b een verified, you will receive your certificate.
Mandatory prerequisite
P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about th e training, using the training code.
Training Depth Duration
Stand 08/2013
Method
Theorie 50%, Practice50%
5,0 days (per 8 hours)
13
Chapter
Process & System Training
Department
Parts Logistics
Title
P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go
Course Number
P0028F-AA
Target group
Parts/Process Specialist
Objectives
The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS).
Contents
Theoretical test in the areas of: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes > Materials planning and procurement > Parts key figures
Training Depth
Go
Duration
4,0 hours (per 60 minutes)
Stand 08/2013
Method
Theorie 100%
14
Chapter
Process & System Training
Department
Parts Logistics
Title
P0012F • Parts Fundamentals • Module 1 • Go
Course Number
P0012F-AA
Target group
Parts/Process Specialist
Objectives
The participant is familiar with: > The products and brands of Daimler AG > The structure of the Daimler sales and logistics organization > The role of the parts/process specialist ( PPS), as well as the interfaces and communicative relationships > The fundamentals of vehicle identification at Mercedes -Benz
Contents
> > > > > > > > > >
Optional prerequisite
The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth
Go
Note
Country-specific topics must be defined and agreed on by the MPC/general distributor Countryand Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration
4,0 hours (per 60 minutes)
Stand 08/2013
Daimler AG AG past and present Daimler AG brands Role of After After-Sales and and customer expectations Daimler sales and logistics organization PPS interfaces interfaces (internal/external) (internal/external) Mercedes-Benz vehicle classes and sales designations MercedesMercedes-Benz model series and model designations Mercedes-Benz Mercedes-Benz vehicle identification number (VIN) MercedesMercedes-Benz object number system MercedesData cards
Method
Theorie 100%
15
Chapter
Process & System Training
Department
Parts Logistics
Title
P0013F • Parts Technology • Module 2 • Go
Course Number
P0013F-AA
Target group
Parts/Process Specialist
Objectives
The participant: > Is familiar with the the structure and functions of the ODUS accessories catalog > Is familiar with the the structure and functions of the commercial vehicles accessories catalog > Is familiar with the structure and the basic function s of VeDoc > Is familiar with various various ways of researching basic vehicle data and part numbers in VeDoc > Is familiar with the the structure and the basic functions functions of WIS/ASRA 3 > Can retrieve technical documents in WIS WIS net > Is familiar with the the structure and fundamentals of EPC net > Can identify MB standard parts in EPC net net
Contents
> > > > >
Optional prerequisite
The participants meet the qualifications given in the ro le description of the Parts Process Specialist (PPS).
Training Depth
Go
Note
Country-specific topics must be defined and agreed on by the MPC/general distributor Countryand Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration
2,5 days (per 8 hours)
Stand 08/2013
Fundamentals of the Electronic Parts Catalog (EPC/EPC net) Information on the ODUS accessories catalog (passenger cars) Information on the commercial vehicles accessories accessories catalog Fundamentals of the VeDoc vehicle documentation system Fundamentals of the WIS/ASRA 3 workshop information information system
Method
Theorie 0%, Practice100%
16
Chapter
Process & System Training
Department
Parts Logistics
Title
P0014F • Logistics Processes • Module 3 • Go
Course Number
P0014F-AA
Target group
Parts/Process Specialist
Objectives
The participant: > Is familiar with the the relevant processes in the logistics department at the retail operation > Is familiar with the the relevant processes between the retail operations and logistics center > Is familiar with the order types > Is familiar with the structure and basic functions of the replacement part communication and ordering systems > Is able to check part availability availability > Is familiar with how to find information on availability and delivery delivery time
Contents
Fundamentals of > Logistics processes in in retail operations > Logistics processes up to the logistics center > Storage location management > Order types > Replacement part communication and ordering ordering systems
Optional prerequisite
The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth
Go
Note
Country-specific topics must be defined and agreed on by the MPC/general distributor Countryand Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
17
Chapter
Process & System Training
Department
Parts Logistics
Title
P0015F • Materials Planning and Procurement • Module 4 • Go
Course Number
P0015F-AA
Target group
Parts/Process Specialist
Objectives
The participant is familiar with: > The order requirements and the aids for materials planning > The order types > The fundamentals of materials planning > The structure and basic functions of the materials planning systems > The fundamentals of stocktaking > The fundamentals of recycling and scrapping
Contents
Fundamentals of > Materials planning and materials planning systems > Order types > Stocktaking > Recycling and scrapping
Optional prerequisite
The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth
Go
Note
Country-specific topics must be defined and coordinated by the MPC/general distributor Countryand Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration
4,0 hours (per 60 minutes)
Stand 08/2013
Method
Theorie 75%, Practice25%
18
Chapter
Process & System Training
Department
Parts Logistics
Title
P0016F • Parts Key Figures • Module 5 • Go
Course Number
P0016F-AA
Target group
Parts/Process Specialist
Objectives
The participant is familiar with: > The fundamentals of types of costs > The relevant relevant key figures in logistics > The fundamentals of assortment analysis > The reports that have to be generated
Contents
> Fundamentals of - Types of costs - Key figures in logistics - Product range analysis > Overview of reports for logistics
Optional prerequisite
The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth
Go
Note
Country-specific topics must be defined and agreed on by the MPC/general distributor Countryand Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11.
Duration
4,0 hours (per 60 minutes)
Stand 08/2013
Method
Theorie 75%, Practice25%
19
Chapter
Process & System Training
Department
Parts Logistics
Title
P0098E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Final Test • Go
Course Number
P0098E-AA
Target group
Parts/Process Specialist
Objectives
The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS).
Contents
> Final test on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement - Parts key figures
Training Depth
Go
Duration
0 hours
Stand 08/2013
Method
Theorie 100%
20
Chapter
Process & System Training
Department
Parts Logistics
Title
P0079F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • Intensification of DIMS/SICOS • Run
Course Number
P0079F-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist
Objectives
The participant can: > Efficiently plan a company company--specific inventory strategy using DIMS > Use logistics key figures in SICOS for professional controlling
Contents
Efficient planning with DIMS > Stock control > Inventory Inventory strategy > Influencing factors of local systems systems Dealing with logistics key figures in SICOS > Controlling/benchmarks > Product range analysis > Recommended improvement measures Background information on DIMS and SICOS > Parameters > Calculation of order point and order quantity/determining needs > Tips for working with Logistics Bus
Training Depth
Run
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
21
Chapter
Process & System Training
Department
Parts Logistics
Title
P0010F • Passenger Cars, Vans, Trucks • Logistics Bus Basic Training • Module 4 and 5 • Go
Course Number
P0010F-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist
Objectives
The participant can: > Carry out order scheduling > Process messages and LAG orders > Carry out VOR ordering with StarOrder
Contents
> Provision of basic knowledge in the logistics bus modules DIMS, SICOS, SCOT and StarOrder > Execution of order scheduling with DIMS > Processing of messages and and stock replenishment (LAG) orders > Stock information and key figure determination with with SICOS > Order situation situation transparency with SCOT > VOR ordering with StarOrder
Optional prerequisite
Knowledge of the parts sector
Training Depth
Go
Note
This course is part of the qu alification series for Parts and Process Sp ecialists.
Duration
2,0 days (per 8 hours)
Stand 08/2013
Method
Theorie 100%
22
Chapter
Process & System Training
Department
Parts Logistics
Title
P0023F • StarOrder/SCOT • Go
Course Number
P0023F-AA
Target group
User IT Systems
Objectives
The participant can > Describe the ordering ordering and parts procurement processes > Name the retail components in the logistics bus and describe their functions > Describe and carry out the loglog -in processes for the logistics bus > Carry out basic settings in the StarOrder and SCOT systems > Create and administer orders in the StarOrder system > Recognize part substitutions with StarOrder > Check part availability with StarOrder > Track back order processing using SCOT
Contents
> > > >
Training Depth
Go
Note
For markets which are not connected to the logistics bus (DIMS, SICOS).
Duration
1 day (per 8 hours)
Stand 08/2013
Retail components in the logistics bus Log--in process Log StarOrder SCOT (Supply Chain Order Tracing) Method
Theorie 100%
23
Chapter
Process & System Training
Department
Parts Logistics
Title
P0006F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Recei ving and Issue Employees
Course Number
P0006F-AA
Target group
Parts Advisor Goods in / Goods out
Objectives Contents The program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Goods Receiving and Issue Employees • Initial Test • Go > P0012F • Parts Fundamentals Fundamentals • Module 1 • Go > P0013F • Parts Technology Technology • Module 2 • Go > P0099E • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Goods Receiving and Issue Employees • Final Test • Go As soon as all your qualifications have been verified, you will receive your certificate.
Mandatory prerequisite
P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue Employees • Initial Test • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about th e training, using the training code.
Training Depth
Method
Theorie 100%
Note
The training package consists of the following training modules: "P0012F • Module 1 • Parts Fundamentals • Go" "P0013F • Module 2 • Parts Technology • Go"
Duration
3,0 days (per 8 hours)
Stand 08/2013
24
Chapter
Process & System Training
Department
Parts Logistics
Title
P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Recei ving and Issue Employees • Ini tial Test • Go
Course Number
P0029F-AA
Target group
Parts Advisor Goods in / Goods out
Objectives
The participant can demonstrate the required qualifications as a goods receiving and issue employee.
Contents
> Qualifications check on the following topics: - Parts fundamentals - Parts technology
Training Depth
Go
Method
Theorie 100%
Note Duration
Stand 08/2013
0,5 days (per 8 hours)
25
Chapter
Process & System Training
Department
Parts Logistics
Title
P0099E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Recei ving and Issue Employees • Final Test • Go
Course Number
P0099E-AA
Target group
Parts Advisor Goods in / Goods out
Objectives
The participant can demonstrate the required qualifications as a goods receiving and issue employee.
Contents
Final test on the themes: > Parts-Basic Parts-Basic principles > Parts-Technology Parts-Technology
Training Depth
Go
Method
Theorie 100%
Note Duration
Stand 08/2013
0 hours
26
Chapter
Process & System Training
Department
Parts Logistics
Title
P0007F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Warehouse Employees Employees
Course Number
P0007F-AA
Target group
Parts Advisor Warehouse
Objectives
The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the the structure of the Daimler sales and logistics organization > Is familiar with the the fundamentals of vehicle identification at Mercedes -Benz > Is familiar with the the structure and functions of the ODUS accessories catalog > Is familiar with various various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS WIS net > Can identify MB standard parts in EPC net net > Is familiar with the the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the the structure and basic functions of the replacement part communication and ordering systems
Contents The program consists of the following individual training course and beg ins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0030F • Passenger Cars, smart, Vans, Trucks • Qualifications Qualifications Check • Warehouse Employees > P0012F • Parts Fundamentals Fundamentals • Module 1 • Go > P0013F • Parts Technology Technology • Module 2 • Go > P0014F • Logistics Processes Processes • Module 3 • Go > P0096E • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Parts Advisor Warehouse • Final Test • Go As soon as all your qualifications have b een verified, you will receive your certificate.
Training Depth Duration
Stand 08/2013
Method
Theorie 100%
4,0 days (per 8 hours)
27
Chapter
Process & System Training
Department
Parts Logistics
Title
P0030F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Initial Test
Course Number
P0030F-AA
Target group
Parts Advisor Warehouse
Objectives
The participant can demonstrate the required qualifications as a warehouse employee.
Contents
Theoretical test on the following: > Parts-Basic Parts-Basic principles > Parts-Technology Parts-Technology > Stock Inventory and Logistics Processes
Training Depth
Method
Theorie 100%
Note
Work through the presentation on module 1 or CBT "Vehicle Identification".
Duration
0,5 days (per 8 hours)
Stand 08/2013
28
Chapter
Process & System Training
Department
Parts Logistics
Title
P0096E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Final Test • Go
Course Number
P0096E-AA
Target group
Parts Advisor Warehouse
Objectives
The participant can demonstrate the required qualifications as a warehouse employee.
Contents
Theoretical test on the following: > Parts-Basic Parts-Basic principles > Parts-Technology Parts-Technology > Stock Inventory and Logistics Processes
Training Depth
Go
Note
Work through the presentation on module 1 or CBT "Vehicle Identification".
Duration
0 hours
Stand 08/2013
Method
Theorie 100%
29
Chapter
Process & System Training
Department
Parts Logistics
Title
P0008F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Contro llers/Purchasers
Course Number
P0008F-AA
Target group
Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse
Objectives
The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the the structure of the Daimler sales and logistics organization > Is familiar with the the fundamentals of vehicle identification at Mercedes -Benz > Is familiar with the the structure and functions of the ODUS accessories catalog > Is familiar with various various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS WIS net > Can identify MB standard parts in EPC net net > Is familiar with the the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the structure and basic functions of the replacement part communication and ordering systems > Is familiar with the the order requirements and the aids for materials planning > Is familiar with the the structure and basic functions of the materials planning systems > Is familiar with the fundamentals for stocktaking
Contents The program consists of the following individual training course and beg ins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Stock Controllers/Purchasers • Initial Test • Go > P0012F • Parts Fundamentals Fundamentals • Module 1 • Go > P0013F • Parts Technology Technology • Module 2 • Go > P0014F • Logistics Processes • Module 3 • Go > P0015F • Materials Planning and Procurement • Module 4 • Go > P0097E • Passenger Cars, smart, Vans, Trucks • Qualification Qualification Program • Stock Controllers/Purchasers • Final Test • Go As soon as all your qualifications have b een verified, you will receive your certificate.
Mandatory prerequisite
Stand 08/2013
P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers • Initial Test • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about th e training, using the training code.
30
Training Depth Duration
Stand 08/2013
Method
Theorie 100%
5,0 days (per 8 hours)
31
Chapter
Process & System Training
Department
Parts Logistics
Title
P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Contro llers/Purchasers • Initial Test • Go
Course Number
P0031F-AA
Target group
Parts Supervisor Inventory Management & Procurement
Objectives
The participant can demonstrate the required qualifications as a stock controller/purchaser.
Contents
> Qualifications check on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement
Training Depth
Go
Duration
0,5 days (per 8 hours)
Stand 08/2013
Method
Theorie 100%
32
Chapter
Process & System Training
Department
Parts Logistics
Title
P0097E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Contro llers/Purchasers • Final Test • Go
Course Number
P0097E-AA
Target group
Parts Supervisor Inventory Management & Procurement
Objectives
The participant can demonstrate the required qualifications as a stock controller/purchaser.
Contents
Final test on the following: > Parts-Basic Parts-Basic principles > Parts-Technology Parts-Technology > Stock Inventory and Logistics Processes > Ordering and procurement
Training Depth
Go
Duration
0 hours
Stand 08/2013
Method
Theorie 100%
33
Chapter
Process & System Training
Department
Parts Logistics
Title
P0004E • Passenger Cars, Trucks, Vans • Inspection Competence for Removed Parts • Process Description • ee-Training • Go
Course Number
P0004E-AA
Target group
Parts Advisor Warehouse
Objectives
The participant can > Check removed parts for suitability for reuse > Explain the return shipment process
Contents
Inspection of removed parts for reconditioning
Training Depth
Go
Duration
0,8 hours
Stand 08/2013
Method
Theorie 100%
34
Chapter
Process & System Training
Department
Parts Logistics
Title
P0077F • Passenger Cars, Vans, Trucks • Odus • Identifying Accessories and Providing Sales Arguments • Go
Course Number
P0077F-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts/Process Specialist , Parts/Accessories Salesperson
Objectives
The participant can: > Identify accessories using the Odus system > Retrieve salessales -supporting information in Odus
Contents
> > > > > >
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Fundamentals of parts identification and advanced functions in MyOdus. Fundamentals of MediaOdus Identifying truck accessories accessories Basic and and comfort telephony Navigation Entertainment accessories Method
Theorie 100%
35
Chapter
Process & System Training
Department
Parts Logistics
Title
P0048E • Passenger Cars, Trucks, Vans, smart • Parts Operating Sequences • StarO rderplus derplus - Management System for Parts Logistics • e -Training • Go
Course Number
P0048E-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts Advisor Goods in / Goods out , Parts/Process Specialist
Objectives
The participant can operate StarOrderplus.
Contents
> > > > >
Training Depth
Go
Duration
2,0 hours
Stand 08/2013
Ordering process Part backlogs Complaints and return shipment Statistics IT malfunction management Method
Theorie 100%
36
Chapter
Process & System Training
Department
Parts Logistics
Title
P0088F • Passenger Cars, smart, Vans, Trucks • Operating Procedures for Parts • StarOr StarOrderplus – The Management System for Parts Logistics • Go
Course Number
P0088F-AA
Target group
Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Manager , Parts Advisor Goods in / Goods out
Objectives
The participant: > Is familiar with the advantages and benefits of StarOrderplus > Knows how to start StarOrderplus, StarOrderplus, is familiar with the system's user interface structure and knows where to make software configuration settings > Is able to record, track and edit orders > Is able to start, track and edit the various types of bottleneck communication > Knows how to record, view and edit complaints and can understand the new notification process step > Can record the data for feedback and, in the case of the followfollow-up activity "Return shipment", can view the return shipment approval, notif y return delivery and track its progress
Contents
> > > > >
Training Depth
Go
Duration
2,0 days (per 8 hours)
Stand 08/2013
Purpose and benefit Order Bottleneck communication Complaint Return shipment Method
Theorie 100%
37
Chapter
Process & System Training
Department
Parts Logistics
Title
P0082F • Passenger Cars, Trucks, Vans, smart • StarOrderplus • Go
Course Number
P0082F-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist
Objectives
The participant can operate the customer front end (StarOrderplus).
Contents
> > > > >
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Ordering process Part backlogs Complaints and return shipment Statistics IT malfunction management Method
Theorie 100%
38
Chapter
Process & System Training
Department
Parts Logistics
Title
P0080F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • DIMS/SICOS Basic Training Training • Go
Course Number
P0080F-AA
Target group
Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager
Objectives
Participants can: > Process stock replenishment (LAG) orders orders > Place orders for short-term short-term needs using StarOrder > Process messages
Contents
> > > >
Training Depth
Go
Duration
2,0 days (per 8 hours)
Stand 08/2013
Basic knowledge of the logistics bus modules DIMS, SICOS and StarOrder Execution of order scheduling with with DIMS Processing of messages and and stock replenishment (LAG) orders Stock information and key figure determination with with SICOS Method
Theorie 100%
39
Chapter
Process & System Training
Department
Workshop Processes
Title
T0389F • smart • Technology Star Diagnosis • Go
Course Number
T0389F-AA
Target group
Maintenance Technician
Objectives
The participant can: > Name the components of Star Diagnosis and and describe their functions > Identify a vehicle, perform a quick test and read out and and erase the vehicle's fault memory > Describe what processes are required required to operate Star Diagnosis in an authorized authorized smart® service operation > List the components and fields of application of the HMS990 > Operate the HMS990 in conjunction with Star Diagnosis
Contents Cont ents
> Overview of all Star Diagnosis application application programs (StarUtilities, DAS, HMS990) > Identify vehicle in DAS, perform a quick test, erase the fault memory > Processes related to Star Diagnosis, e.g. licenses, activating, updates, integrating SD o the dealer's IT network (WLAN) into int > TAN generator, basics of online SCN coding > Measurement Technology (HMS990) hardware and design, fields of application and use of the HMS990
Optional prerequisite
Before the start of the seminar, the p articipant will have independently worked through the CBT on Star Diagnosis.
Training Depth
Go
Note
The content of this course corresponds to course "T0177F• Passenger Cars • Star Diagnosis • Level I • Go".
Duration
2,0 days (per 8 hours)
Stand 08/2013
Method
Theorie 15%, Practice85%
40
Chapter
Process & System Training
Department
Workshop Processes
Title
T0320F • smart • AfterAfter -Sales System Processes • Go
Course Number
T0320F-AA
Target group
Maintenance Technician
Objectives
The participant can > Define a workshop order in process steps > Correctly use the application systems to support smart® processing in a workshop workshop order
Contents
> Definition, design and breakdown of the service process with the available systems at smart® dealership operations > Processing a virtual workshop order > Professional use of the available smart® information information systems > smart®-specific smart®-specific handling and use of - The electronic workshop information system WIS - ASRA (operation texts, standard texts, flat rates and work units) - The electronic parts catalog EPC > Overview of the manufacturer's warranty warranty and goodwill guidelines
Training Depth
Go
Note
This seminar is a basic process training course for smart® dealership operations with an overview of the smart After -Sales system environment and its classification in the service process.
Duration
2,0 days (per 8 hours)
Stand 08/2013
Method
Theorie 30%, Practice70%
41
Chapter
Process & System Training
Department
Workshop Processes
Title
P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
Course Number
P0035F-AA
Target group
Service Advisor
Objectives
The participant: > Can create create audit audit -proof and customercustomer-oriented workshop orders using the Mercedes Mercedes-Benz standard operation texts and flat rates > Is familiar with the the fundamentals of determining flat rates
Contents
> Basic information on operation texts, work work units, standard texts and flat rates (structure and computation) > What are basic times and allowance times and how are these determined? > Differences between basic and and technical linked operations operations and consequences for building flat rates > When are included work texts texts and when are additional operations used in order writing? > Creation and processing of practical examples
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 50%, Practice50%
42
Chapter
Process & System Training
Department
Workshop Processes
Title
P0003E • VeDoc with Read Function • Web Based Training • Go
Course Number
P0003E-AA
Target group
User IT Systems
Objectives
The participant can: > Research and print out basic vehicle vehicle data (major assemblies, customer data, etc.) > Describe the handling of security security-relevant -relevant data (theft(theft-relevant parts, download, etc.) > Change VeDoc system settings settings
Contents
> > > > > > >
Optional prerequisite
Replacement-part Replacementpart--specific knowledge, knowledge of the immobilizer and control unit parameters.
Training Depth
Go
Duration
0,5 hours
Stand 08/2013
Access to data with the read function Basic data in the data card External supplier number recoding Parts families Major assembly list Parts number determination for engines and transmission s in commercial vehicles Final test
Method
Theorie 100%
43
Chapter
Process & System Training
Department
Workshop Processes
Title
P0022F • Passenger Cars, Vans, Trucks • VeDoc with Read Function • Go
Course Number
P0022F-AA
Target group
System Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Service Advisor , Parts/Process Spec ialist , Parts/Accessories Salesperson , Workshop Foreman
Objectives
The participant can: > Act as a qualified VeDoc contact person for the dealership > Independently research basic vehicle data (major assemblies, customer data, etc.) > Apply in in--depth knowledge of the commercial vehicle immobilizer > Reduce the number of written written and telephone queries to technical support > Handle security security--relevant data (theft( theft-relevant relevant parts, download, etc.)
Contents
> > > > > >
Optional prerequisite
P0003E • VeDoc with Read Function • WebWeb -Based Training • Go
Training Depth
Go
Note
We recommend that you bring a printout of the VeDoc manual to the training course.
Duration
1 day (per 8 hours)
Stand 08/2013
VeDoc screens with read permission Basic data in the data card Recoding external supplier numbers Parts families (C05, C74, etc.) Major assembly list Identifying part numbers for engines engines and transmissions in commercial vehicles
Method
Theorie 100%, Practice0%
44
Chapter
Process & System Training
Department
Workshop Processes
Title
P0019F • Passenger Cars, smart, Vans, Trucks • WIS/ASRA 3 for workshop specialists • Go
Course Number
P0019F-AA
Target group
Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out , Parts/Process Specialist , Parts/Accessories Salesperson
Objectives
The participant can: > Use the structure plus the design, symbols and functions of WIS/ASRA net > Independently determine documents such as repair repair instructions, wiring diagrams, service information, etc.
Contents
Structure of WIS/ASRA net: > Entry and system configuration > Documents and structures > Working with the table of contents > Working with with vehicle data
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
45
Chapter
Process & System Training
Department
Workshop Processes
Title
P0020F • Passenger Cars, Vans • Electronic Parts Catalog (EPC) • Go
Course Number
P0020F-AA
Target group
Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Service Advisor , Parts/Process Spec ialist , Workshop Foreman
Objectives
The participant > Is familiar with the the structure, design, symbols and functions of EPC net > Can independently identify part numbers with with or without a vehicle identification number > Understands the meaning of vehicle vehicle data
Contents
Structure of EPC net: > First steps and system configuration > Working with vehicle identification identification numbers and the vehicle data card > Working without vehicle identification identification numbers > Generating, storing and deleting shopping lists
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
46
Chapter
Process & System Training
Department
Workshop Processes
Title
P0021F • Trucks, Vans • Electronic Parts Catalog (EPC) • Go
Course Number
P0021F-AA
Target group
Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out , Service Advisor , Parts/Process Specialist , Parts/Accessories Salesperson , Workshop Foreman
Objectives Object ives
The participant > Can independently identify part numbers with with or without a vehicle identification number > Understands the meaning of vehicle vehicle data
Contents
Structure of EPC net: > First steps and system configuration > Working with vehicle identification identification numbers and the vehicle data card > Working without vehicle identification identification numbers > Generating, storing and deleting shopping lists
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
47
Chapter
Process & System Training
Department
Workshop Processes
Title
P0100F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Electronic Parts Catalog (EPC) • Go
Course Number
P0100F-AA
Target group
Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , System Technician , S ervice Advisor , Parts/Process Specialist , Workshop Foreman
Objectives
The participant > is familiar with the structure, design, symbols and functions of EPC net > can independently identify part numbers with with or without a vehicle identification number > understands the meaning of vehicle vehicle data
Contents
Structure of EPC net: > First steps and system configuration > Working with vehicle identification numbers and the vehicle d ata card > Working without vehicle identification identification numbers > Generating, storing and deleting shopping lists
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
48
Chapter
Process & System Training
Department
Workshop Processes
Title
P0025F • Passenger Cars • Networked Service Work with XENTRY Diagnostics • Go
Course Number
P0025F-AA
Target group
User IT Systems
Objectives
The participant > knows what the term XENTRY encompasses > is familiar with the programs integrated in XENTRY > is familiar with the different options for vehicle identification and can use them > is familiar with the navigation options in XENTRY Diagnostics and can use them > can perform a quick test with XENTRY Diagnostics and clear fault memory > can name the XENTRY Diagnostics Diagnostics--capable vehicle model series > can explain the use of the the different views and name their advantages > can perform simple diagnostic work with XENTRY Diagnostics > can perform a control unit adaptation with XENTRY Diagnostics > can use the networked systems (XENTRY Ident, XENTRY TIPS, EPC net, WIS WIS net) with the XENTRY functionalities
Contents
> > > > > > >
Optional prerequisite
> WellWell-skilled in the use of EPC net and WIS/ASRA net > Trained in using the Star Diagnosis system on the vehicle (passenger cars) > Access authorization to XENTRY TIPS, EPC net, WIS/ASRA net
Training Depth
Go
Note
XENTRY defines the integration of various afterafter -sales systems, thereby enabling the user to apply information faster and in a more targeted manner during his/her daily work. XENTRY Diagnostics supersedes the DAS diagnostic system with the launch of vehicle model series 212. As a result of this, the networking of the after -sales systems takes on on a new importance. In addition to the familiar diagnostic options offered by DAS, XENTRY Diagnostics offers new methods of diagnosis and control unit adaptation. On the whole, XENTRY Diagnostics optimizes the repair process.
Duration
3,0 days (per 8 hours)
Stand 08/2013
XENTRY functionalities XENTRY Diagnostics XENTRY TIPS XENTRY Ident XENTRY Flash Networked service with XENTRY XENTRY on the Star Diagnosis system and PC workstation workstation Tips and tricks
Method
Theorie 100%
49
Chapter
Process & System Training
Department
Workshop Processes
Title
P0045E • Passenger Cars, Trucks, Vans, smart • The New Xentry Kit Diagnostic System • Design and Components • ee -Training • Go
Course Number
P0045E-AA
Target group
System Technician
Objectives
The participants: > Understand the overall concept and are familiar with the new components > Can operate the devices and tools > Know how to start up the devices and know the differences between between the old and new models
Contents
> Presentation of overall concept (remote connection, diagnosis runs on multiplexer) > Details for devices devices (including peripherals) & operation > Operation & functions (design, installation/initial installation/initial startup, operation & logic)
Training Depth
Go
Duration
0,5 hours
Stand 08/2013
Method
Theorie 100%
50
Chapter
Process & System Training
Department
Workshop Processes
Title
P0046E • Passenger Cars, Trucks, Vans, smart • Xentry Portal • Use in the Service Reception Process • ee -Training • Go
Course Number
P0046E-AA
Target group
Customer Contact Personnel After -Sales
Objectives
The participant: > Is familiar with the the philosophy of the Xentry Portal > Understands the value added by the Xentry Portal in the service service reception process > Understands the meaning of the different access methods for the Xentry Portal
Contents
> Xentry Portal > Integrated processes and systems > System-based System-based service reception process
Training Depth
Go
Duration
0,5 hours
Stand 08/2013
Method
Theorie 100%
51
Chapter
Process & System Training
Department
Workshop Processes
Title
P0034F • Trucks • Xentry Diagnostics • (Control Unit View) for "The New Star of Long Distance Transport" • Go
Course Number
P0034F-AA
Target group
User IT Systems
Objectives
The participant can work with the co ntrol unit view.
Contents
> New diagnosis procedure > Control unit unit view
Training Depth
Go
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
52
Chapter
Process & System Training
Department
Workshop Processes
Title
P0089E • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • XENTRY TIPS Case Processing • ee -Training • Go
Course Number
P0089E-AA
Target group
Diagnosis Technician, Service Manager , System Technician , Service24h Technician , Service Advisor , Workshop Foreman
Objectives
Participants are familiar with: > Key steps to identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing
Contents
Vehicle identification > Creating cases > Processing cases
Training Depth
Go
Duration
0,5 hours
Stand 08/2013
Method
Theorie 100%
53
Chapter
Process & System Training
Department
Workshop Processes
Title
P0087F • Passenger Cars, smart • Service Operating Processes • Xentry Portal • Use in the Reception Process • Go
Course Number
P0087F-AA
Target group
Customer Contact Personnel After -Sales, Service Receptionist
Objectives
The participant can: > Operate Xentry Portal in combination with the Dealer Management System (DMS) > Use vehicle data from the the automatic quick test or data from the key > Record customer issues in a structured structured manner > Process data relevant to the workshop process in the Xentry Portal
Contents
> > > > > >
Mandatory prerequisite prerequisite
P0046E • Passenger Cars, Trucks, Vans, smart • Xentry Portal • Use in Service Reception • ee-Training • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth
Go
Duration
2,0 days (per 8 hours)
Stand 08/2013
Xentry Portal Integrated processes and systems System-based service reception process System-based Data in in the key Automatic quick test Structured customer issue issue
Method
Theorie 100%
54
Chapter
Process & System Training
Department
Workshop Processes
Title
P0073E • Passenger Cars, smart, Vans, Trucks • Service Differentiation • e -Training • Go
Course Number
P0073E-AA
Target group
Service Advisor, Customer Contact Personnel After -Sales , Service Manager , Manager , Service Receptionist
Objectives
The participant can: > Distinguish between the the new service products > Differentiate between the new service products according to specific target groups
Contents
> The new service idea as a part of service differentiation > The new service products
Training Depth
Go
Duration
0,5 hours
Stand 08/2013
Method
Theorie 100%
55
Chapter
Process & System Training
Department
Workshop Processes
Title
P0033F • Process Manager Qualification • Daimler AG's target process in the workshop and warehouse • Go
Course Number
P0033F-AA
Target group
Manager
Objectives
> Qualification as a process manager who is able to optimize operating sequences sequences at a dealership using the WP2010 procedure model and proven process optimization instruments. > Results for dealerships: - In In--house WP2010 process optimization optimiza tion - Transforming the "WP2010 consultation project" into a comprehensive line function - Optimum preparation for a WP2010 consultation by a WP2010 coach - Support in achieving the goals of a WP2010 consultation
Contents
> Introduction to Workshop Process 2010 > Thinking in terms of processes > Role of the process manager > Important phases in a consultation consultation project for a "Service with a Star" consultant and the resulting process manager tasks > Important fields of activities within the workshop process > The procedure model for a process manager > Analyzing operating sequences sequences > Identifying potentials in operating sequences > Developing measures to optimize operating sequences > Dealing with performance indicators in in service > Aids for implementing measures > Info service service process documentation > Process optimization tools
Training Depth
Go
Duration
4,0 days (per 8 hours)
Stand 08/2013
Method
Theorie 100%, Practice0%
56
Chapter
Process & System Training
Department
Workshop Processes
Title
P0101F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Wa rranty and goodwill processing • Run
Course Number
P0101F-AA
Target group
Warranty Specialist
Objectives
The participant can professionally process warranty and goodwill cases per workshop order.
Contents
Case processing > Request follow follow--up > EVA application > ESCULAB requests > R20L05 requests
Mandatory prerequisite
P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Coding • Go This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about th e training, using the training code.
Training Depth
Run
Duration
1 day (per 8 hours)
Stand 08/2013
Method
Theorie 100%
57
