D4B802F7857-SSP_41A031_Introduction_to_ETKA.pdf

Service Training

Introduction to ETKA

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

Self-Study Program Course Course Number 41A031


Contents

Introduction .............................................................................. 1

Accessing ETKA ........................................................................2

Vehicle Selection ...................................................................... 5

ETKA Navigation ...................................................................... 7

Display Function List ................................................................. 8

Part Selection .......................................................................... 32

Quick Access to Common Functions .................................... 53

Service Support-Web .............................................................. 57 Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability

Additional Resources .......................................... with respect to the .............. correctness of..... information 68 in this document. Copyright by AUDI AG.

Answer Key ............................................................................. 69

New!

Important/Note!

i


Introduction Welcome to ETKA ETKA is Volkswagen and Audi’s complete electronic

As you work through this self-study format, you will

parts catalog. This catalog is a computerized

learn the basic concepts of ETKA 7.1. Using ETKA,

database that organizes all Volkswagen and Audi

you will also have an opportunity to navigate through

parts so that you can look them up by part group,

the system and complete the practice activities. This

name, or illustration. ETKA allows you to search for

Self-Study Program (SSP) is designed to teach ETKA

parts, narrow your focus to the right ones and get them into the hands or vehicle of your customer

navigation techniques using the computer mouse function.

– efficiently and accurately. To check your learning progress, an answer key for Before ETKA, Parts Consultants spent a great deal of

the “Test Your Knowledge” questions is provided at

time searching through individual catalogs, manuals,

the back of this SSP. Please note that this answer

and guides. They also had to memorize Main Groups

key reflects the most current parts information

and Sub-groups and rely on other tricks of the trade.

available as of the release date.

With ETKA, there is less need to use print materials.

To optimize your learning, it is assumed that you have

Support tools (such as Main Groups and Sub-groups)

a basic knowledge of Audi’s part numbering system,

are built-in features within the system. By reducing

VIN codes and PR Codes.

the amount of time it takes to find what you are looking for, you can identify the part your customer needs when your customer needs it. You can satisfy the customer by finding the right part the first time. Your customers will be satisfied, and your Parts Department will be more profitable. ETKA 7.1 offers increased functionality in a Windows-

You can now access price files, containing the suggested retail prices for srcinal Audi spare parts, via Internet download. You can even set up your VAT specific data under “Country settings” in ETKA Ini-Editor to include tax in the price calculation.

based environment.

See the job aid “How to Perform an Online Price Update” for instructions In addition to comprehensive spare parts information Protected by copyright. Copying for private or commercial purposes, in part or in whole, is on not how to configure your system to having been incorporated into the ETKA permitted unless authorised by AUDI AG.catalog, AUDI AG does not guarantee or accept any liability access the Online Price Update feature with respect to the correctness of information in this document. Copyright by AUDI AG. search functions have been enhanced for faster through ETKA and how to perform a searches in several program applications. There are price update. now seven new and three improved zoom functions available to you for closer examination and greater ease of manipulation when you are viewing an illustration text page.

To receive credit for completing this course, you are required to pass the

ETKA is supplied by LexCom AG and is constantly

ETKA 7.1 SSP Assessment (41A031B)

updated via the Internet, so that you are always

located in the Learning Management

working with the most current parts information

Center (LMC).

available.

1

Accessing ETKA Getting Started ETKA is a software-based application. Prior to install-

To change your display:

ing ETKA onto your computer, you need to check your computer’s minimum requirements:

1. Click “Start” on your toolbar and from the “Start”

• You must have at least a 17-inch monitor.

menu, roll over “Settings” to access “Control

• Your monitor’s resolution setting must be at least

Panel.”

1024 by 768 pixels (optimal resolution is at 1280 by 1024 pixels).

2. Click on “Control Panel” and then double-click on “Display”. 3. Select the “Settings” tab. 4. With the “Screen Area”, slide the arrow until it reads at least 1024 by 768 pixels (increase to 1280 by 1024 pixels, if available). 5. Click on “OK.” Your computer may prompt you to restart your computer to apply the new settings.

NOTE: Set Screen Area to 1280 by 1024 pixels (if available) for optimal performance.


You must have Internet access to retrieve VIN information and download system updates onto your computer.

2

Accessing ETKA Installing ETKA

USB Port

One Hardlock® is provided to each dealer. Additional Hardlocks® are available at a reduced monthly charge. (See the LexCom order form, which accompanied your initial Hardlock®. Additional forms Parallel Port

are also available at AccessAudi.com.) This Hardlock® “password protects” your system and serves as a security measure. There are two types of Hardlocks® available:

After the Hardlock® has been installed, you are ready to install the ETKA software: 1. With the first ETKA disk in the CD drive, doubleclick the “Setup” icon. Once the first disc is installed, the computer will prompt you to install the next disk. To install the Hardlock®:

2. Remove the first disk and insert the second disk. Click “OK” to complete your ETKA installation.

1. Insert the Hardlock® into your USB (or parallel)

An ETKA icon will appear on your desktop.

port, located at the back of your computer. 2. Insert the first ETKA disk into your computer. 3. From your desktop, click on the “My Computer” icon. 4. Double-click on the removable CD drive. 5. Double-click on the“Hardlock®” icon. Installation will now begin. 6. Click on “OK” to restart your computer.


3

Accessing ETKA Updating ETKA To ensure that you are always working with the most current parts information, it is important to always check for ETKA updates as part of your daily routine.

1. If an Update pop-up screen appears on your ETKA main screen, click on “Continue” to begin downloading the update. 2. Click on “YES” 3. Click on “OK” once the computer notifies you that Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not the update has successfully been installed. permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

You will need to have an active Internet session open while performing the update.

4

Vehicle Selection

1. At this initial screen, if necessary, select the brand you would like to work with (Volkswagen or Audi) by double-clicking on the appropriate brand logo or select the brand by single clicking on the brand logo and then click on “Start EPC”, which will launch you into the main application.

This first screen shows the table of models for Audi.


Any model with a “green circle” next to the year is VIN-active and when performing a search, the correct parts for this vehicle should be highlighted. A “half-circle” indicates that VIN-active functionality is not applicable for the full model-year range or VIN range.

NOTE: All results in ETKA are proposals, which should be checked for correctness by the user.

5

Vehicle Selection 2. Clicking on the down arrow next to the MODEL

Right-clicking while in the Sub-group

box produces a drop-down menu of abbreviated

Overview brings up a context menu,

model names. Select the model.

which allows you to obtain additional vehicle information, including:

Roll your cursor over the various models

• PR Codes

to view full model names.

•

Transmission Code

• Engine Code • V-Pages • ELA-Pages 3. At the “Year” drop-down menu, select the model

Detail Headlines PR information can

year. In this example, we have selected a2005

be accessed if the selected Sub-

A3.

group headline is a “normal Sub-group

From this model/main group overview screen,

headline.” If the selected Sub-group

continue to look for your part by selecting Main

headline is a “super Sub-group

Group and Sub-group, or review other ETKA

headline,” the PR information menu is

functionality.

deactivated. Instead, you can select the “Detail headlines” menu item.

To review other ETKA functions, this SSP will review

When you select this menu choice, the

the ETKA toolbar and basic navigation functions.

“Headlines Overview” is displayed.

You will notice that some functions will be “grayedout” and unavailable to you, depending on where you are in the ETKA catalog (e.g., The notes or remarks function, represented by the pencil icon, is not available from the opening screen; you need to get further into a parts search on a model to have that function available to you.)


6

ETKA Navigation Repair Kit Icon Advanced Search Print Icon

Marker Icon

Display Function List

Remarks Icon

Scroll Back/ Scroll Forward

Exit Functions (3 types)

Exits the ETKA Program. Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

Exits to the selection of brands (Volkswagen or Audi). Backs to last view. Allows user to add personal notes, “Remarks,” about a part number or within an illustration heading. User may enter the remark on the part number or in the header. Sets a marker at a current illustration or shows a list of markers previously set. Think of this function as a “bookmark.” This is helpful when sharing ETKA with another user. Displays all repair kits relating to the Main Group of the current illustration. It can also provide the breakdown of a part. Prints visible text, illustration, or both illustration and text. Scrolls forward to the next page. Scrolls back to the previous page. Quickly pulls up search options such as Parts Identifier, Base Part Number, ATP, Name, Part Number, SDC-Code. The Display Function List is a comprehensive function which will be discussed on the next several pages. There are 13 functions available at the model overview screen and 19 in the vehicle catalog.

7

Display Function List Search — Part Number (Alt+N)

ETKA now recognizes the ET-2000 (SAP) part number format (e.g., 079-253-034-S) when you use a part number to initiate a search.

You can now use wildcards when conducting a Part Number search. Enter at least three characters of the part number, preceded and followed by an asterisk (e.g., *115561*, *561*, *645*). The first 100 search results (“hits”) which contain the sequence of characters you’ve entered will be displayed (i.e., If you enter *561*, all Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not materials with the sequence 561 will be

permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability

displayed as hits.)

with respect to the correctness of information in this document. Copyright by AUDI AG.

In the event that a part has been superceded, you would see that information on the screen above as well.

8

Display Function List Search — Word (Spacebar) When in a catalog, you can search for a part by a word in its name, or to jump between Sub-groups. Use this feature when at the Main Group Overview. Note that this function is brand sensitive and is only available if you are in a catalog.

When using the Word search, you now have the option of either displaying the search result list of hits or directly displaying any illustrations that are found. The default setting displays a list of search results. When you select the “Illustration overview” option before a search, illustrations are displayed

The Advanced Search Icon (or spacebar) takes you to this same screen even quicker!

directly when entering a part name. If you enter “motor” in the Name field after selecting “Illustration overview,” instead of just seeing the word “motor” listed repeatedly on the search result list of hits, you will be able to choose what you need from seeing an illustration of it. Changes made tobythe Protected copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability Illustration overview checkbox are saved with respect to the correctness of information in this document. Copyright by AUDI AG. automatically.

9

Display Function List Search — ATP (Alt+F12) This function allows you to enter a part number to search for an application in the current catalog or all catalogs. This list of catalogs includes the special catalogs.

Note that this function is limited to the brand you are working in. For example, if you want to find an application for Audi, you have to be in the Audi brand and if you want to find a Volkswagen application you have to be in the Volkswagen brand.


Make sure to check which button is selected (“Current Model” or “All Models”) as this will affect the results of your search. To view a listing of the part you’re interested in, choose a catalog from the list and click “Choice” (or press the “Enter” key). ETKA will take you to the catalog page where the listing of the part will be highlighted.

You can now use wildcards when conducting an ATP search. Enter at least three characters of the part number, preceded and followed by an asterisk (e.g., *056115*, *115*, *zaw*). The first 100 “hits” which contain the sequence of characters you've entered will be displayed. An ATP searchthat results in no hits in the current market now automatically displays an overview of all the markets in which hits have been found.

10

Display Function List Search — SDC-Code To search by base part number, you must enter the last six digits of the base part number (the Main Group and Sub-group). You must be in a catalog (beginning with the Main Group and Subgroup) to use this function.

The most exciting new ETKA search feature is that you can now launch a part search by entering the SDC (Component Code). All you need to do is select the model for which you are entering the SDC code. SDC codes can be up to four alphanumeric characters long. The Illustration overview is displayed automatically if your search results in unique hit. Hits are marked with a green arrow on the illustration text page. Your subsequent navigation steps are identical to navigation when using the word search function.


11

Display Function List Search — Base Part Number To search by base part number, you must enter the last six digits of the base part number (the Main Group and Sub-group). You must be in a catalog (beginning with the Main Group and Sub-group) to use this function.


12

Display Function List Search — Part Identifier You can use the base part number to determine the parts identifier and vice versa. After selecting the “Show Parts identifier” option and inputting the base part number, click on “Search” (or use “Enter” when cursor is positioned in the field where the number has been entered) to get the parts identifier. Or after inputting the assigned four-digit parts identifier and selecting the “Show Base Part Number” option, press “Search” (or use “Enter” when cursor is positioned in the field where the number has been entered) to get the base part number.


13

Display Function List Catalog Information — V-Pages (Alt-V) The ETKA V-Pages provide you with a wealth of information about ETKA. The V-Pages serve as a comprehensive online resource containing information about part numbering and ETKA, in general, as well as providing detailed vehicle information for the models in the selected catalog.


14

Display Function List Catalog Information — V-Pages (Alt-V) The following chart presents content highlights of V-Pages.

V-PAGTEOPIC

PURPOSE

Introduction

Provides basic overview of the part numbering system

Ordering Instructions

Lists instructions to follow when ordering parts (European specific)

Symbols

Provides detailed list of ETKA Symbols

VIN Number

Provides basic breakdown of VIN architecture

Nation Code

Lists the countries abbreviated by nation codes

Model Overview

Lists all model combinations for a particular model

VIN – Numbers Overview

Lists VINs with corresponding production dates

EC (Engine Codes) Overview

Lists all engine codes for a model. Includes displacement (1.8, 2.0 liter, etc.), horsepower, number of cylinders, and transmission types

Engine Numbers Overview

Lists engine numbers with corresponding production dates NOTE: If “Engine Numbers Overview” appears grayed out, it is not an error. Germany has stopped publishing this information and is using engine code overview and production date information instead.

TC (Transmission Codes) Overview

Lists all transmission codes for model

Transmission Numbers Overview

Lists transmissions; also supplies period of installation, engine displacement, number of engine cylinders, and engine horsepower NOTE: If “Transmission Numbers Overview” is grayed out, it is not an

error. Germany has stopped Protected by copyright. Copying for private or commercial purposes, in publishing part or in whole, this is not information permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability

and is using

transmission codes overview and build dates information instead.


Color Combination

Lists color combinations; includes reference to the two-character sales color code and three-character paint code

15

Display Function List V-Pages – Paint Codes This function allows you to access the three-character paint code for touch-up and spray applications. This paint code can be used to order paint through the Excelda Dropship program. Paint is available in both aerosol cans and pen applicators (traditional brush applicators have been replaced). NOTE: For questions or concerns regarding the Paint Program, contact Excelda at 1-800-550-4062.


16

Display Function List ETKA Symbols A great deal of information about a part can be

Another way to determine if a repair kit

determined by knowing what the symbols used in

is available for a part is to click on the

the catalog mean.

Repair Kit icon:

For instance, when you see an asterisk (*) in front Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability of the part number, if you know that this means the part is also supplied as part of a repair kit, you can with respect to the correctness of information in this document. Copyright by AUDI AG.

increase your customer’s satisfaction by supplying the customer with all the needed parts for a repair. In another case, if you didn’t have the individual part in stock, and you knew that the part was a part of the repair kit, in an emergency, you could borrow the part from a kit. Some warranty repairs require the use of a remanufactured part instead of a new part. If you understood that the “greater than” (>) symbol in front of the part number meant that the part was available as a remanufactured part, you would avoid what could be the very expensive mistake of ordering a new part instead.

17

Display Function List ETKA Symbols (cont’d) SYMBOL x

MEANING

PLACEMENT In the quantity column

“As required”-- There are many of these parts on the vehicle and you will need to find out how many the customer or technician needs.

*

In the quantity column

“Per meter”-- Parts like fuel line and brake tubing are supplied in running meters.

*

In front of the part number

Part is also supplied in a repair kit.

*

After an engine, gearbox

“Estimated number”-- exact number to be released later

or chassis number

>


Also available as a remanufactured part (refer to Exchange Parts section under Special Catalogs)

#


An exchange part for which the corresponding core part must be returned

fi


Results within ETKA are proposals, which are to be checked for correctness by the user.

b


Bonus part (Germany only)

c


Classic part (Germany only)

d

Before

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability Part will be specially manufactured when genuine part with respect to the correctness of information in this document. Copyright by AUDI AG.

bulletin 0-181)

d

In the name column

Production date

f


Vehicle intelligent part

n


Part is available in standard and small parts range.

+


More than one significance: see symbols B, C, F or N

In the POS (position) column

Part is NOT AS illustrated, but it corresponds to the figure

( )

without brackets.

-

18

orders. (See Parts

number

In the POS (position) column

Part is NOT illustrated.

Display Function List ETKA Symbols (cont’d) SYMBOL >>

MEANING

PLACEMENT In the name or remarks column at VIN, transmission or engine number

Indicates from/to. This is one way of indicating a “break point”. For example: >> 8H-4-015 700 = up to this VIN 8H-4-015 701>>= from this VIN on Remember, if an asterisk (*) is present after an engine, gearbox, or chassis number, this is an estimation.

f

In the name column

VIN number or production number

g

In the name or

Transmission number

remarks column

m

In the name or remarks

Engine number

column

m

In the model column

Optional extra

s

In the model column

Special sales campaign or special equipment

pr

In the model column

Primary equipment

In the name or

Millimeter

mm

remarks column

lhd

In the name or

Left-hand drive

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not remarks column

permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

rhd

In the name or

Right-hand drive

remarks column

, (comma)

In the model and / or

“A listing follows” (e.g., Q1A,Q1D) -- Separates similar

remarks column

items, i.e., countries PR Codes (this indicates either/or, as in this PR code or that one)

;


A separation of the details (e.g., “USA” Golf GL, GTI; “CDN”

remarks column

Golf CL)

(semicolon)

19

Display Function List ETKA Symbols (cont’d) MEANING

SYMBOL

PLACEMENT

: (colon)

In the model column

+


The details in front of and behind the plus sign are in a forced

remarks column

connection (e.g., 3L4+3L5+3PN).

In the model column

The details in front of and behind the slash are in a forced

/

The details in front of and behind the colon are in a forced connection (e.g., PR-Q1A:3L1, 3L3:7P1).

connection (e.g., 3L4/3L5/3PN). In the remarks column

To (through/up to)

4S

Car identification

4-speed manual transmission

5S

Car identification


6S

Car identification


3A

Car identification

3-speed automatic transmission

4A

Car identification


5A

Car identification


SA

In the model column

Automatic transmission shiftless

HA

In the model column

Rear axle final drive/differential

VA

In the model column

Front axle final drive/differential

VG

In the model column

Transfer box

Around a group of position

A bracket around a group of position numbers within an illustration

numbers in an illustration

indicates that materials are also available as part of an assembly in

-

the parts program. In the model column No designation

20

For ALL models orcopyright. codesCopying in theforheader Protected by private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

Display Function List Test Your Knowledge For each of the following scenarios, write down the ETKA symbol (and if necessary, its location) that would accompany the information in the catalog.

ETKA Symbol

Description A customer comes in and requests a remanufactured part for his at-home engine repair. You receive a repair order requesting a repair kit for a brake repair. A remanufactured part is available and the used part (core) must be returned. When looking up a part, you notice ETKA has no illustration for it. The quantity of parts needed for a repair varies, depending on the repair being performed.


21

Display Function List Catalog Information — ELA-Pages (Alt-A) ELA-Pages provide a listing and descriptions of the Primary Options (PR Codes) for a particular model year. You must be in a catalog to use this function.


22

Display Function List Identification Codes — Engine Code (F9) This function displays a list and description of all engine codes. You can type an engine code in the input box and ETKA will scroll to theProtected description. by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised You can also sort by clicking on a category at the top by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

of the page.

23

Display Function List Identification Codes — Transmission Code (F7) This function displays a list and description of all transmission codes. You can type a transmission code in the input box and ETKA will scroll to the description.


24

Display Function List Special Catalogs Standard Hardware Search for hardware throughout the complete ETKA catalog. For example, to view all available screws, enter “screw” in the NAME box.


In the “Chemical Materials” and “Standard Hardware” special catalogs, the most recently used words or numbers in a search are saved and you can retrieve them from a drop-down list by clicking on the down arrow alongside any one of the fields. This function is identical to the Search function in the main catalog.

25

Display Function List Special Catalogs — New and Dropped Parts Choosing an update from the list provides a listing of new and dropped parts.


26

Display Function List Special Catalogs — Exchange Parts View all exchange parts in a Main Group/Sub-group, or enter a part number to check for an exchange part.

Look at Characteristic Features for additional information on the part you have selected.


27

Display Function List Service — Info on ETKA This function displays what update you are using and provides other computer system information.


Select Language This function allows you to choose the language you would like to use in ETKA.

28

Display Function List Zoom Illustration Illustrations are available to help you see what a particular part may look like and / or where it can be found on the vehicle. Illustrations can be helpful if you are unsure of a part’s name, but know the location of the part on the vehicle. With illustrations, you can zoom in to look at a part in detail and zoom out to determine the part’s location. The illustration may not reflect the exact part, but will show the location and shape.


29

Display Function List You now have seven new zoom functions available to you for closer examination and greater ease of manipulation when you’re viewing an illustration text page.

You click on this button to access the magnifying glass feature and then move your cursor over the illustration. When you do so,

are viewing.

magnifying glass and ETKA will take you to that part in the text.

a square area of the illustration under your cursor is magnified. The magnifying glass feature is automatically deactivated as soon as the cursor goes Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not unless authorised by AUDI guarantee orof accept liability Five of permitted the new functions can beAG. AUDI AG does notoutside theany illustration. The magnifying glass can with respect to the correctness of information in this document. Copyright by AUDI AG. accessed via the zoom toolbar in the only be used in the full view. You can also click on upper left corner of the illustration you a numbered hotspot in the area displayed by the

You can click here tozoom in, gradually increasing the size

You also have two ways to adjust the width of the illustration:

of the illustration. You can move the enlarged image, isolated within the blue rectangle in the illustration overview, by clicking on and holding down on the mouse button to drag the blue

Clicking on the adjust width button in the upper right corner of the illustration you are viewing will change the width of the illustration or of the zoomed-in area. A button bearing one arrow is displayed just to the left of the vertical bar, dividing

rectangle.

illustration(s) from the text of parts list. The width of the illustration can be increased by clicking on the button with an arrow pointing to the right and

Unless you are already in the full overview mode, you can also zoom out to decrease the size of an illustration. You just need to click on the button and then click and hold in the area of the illustration you’d like to isolate. A blue rectangle will appear which allows you to see a close-up view and an overview simultaneously. You can click on this button for a full view which displays the complete illustration. This feature is deactivated if you are already in the full view mode.

then reduced by clicking on the button with an arrow pointing to the left.

SPLITBAR In between the illustration and the parts list, there is a vertical divider. You can use your cursor to move the “splitbar” to suit your preferences. Just click on the splitbar and, holding down the left mouse button, drag the splitbar right or left. The area for the illustration and the parts list will be increased or decreased. The new position is saved so that you can switch between the default and the new position by using the adjust width button (see above). The same result—going between the default width and your preferred width—can be obtained by double clicking on the splitbar.

30

Display Function List You now have three improved features relating to the illustration text pages:

• F2 or “Zoom Illustration” By using the F2 shortcut key or the “Zoom illustration” menu item, the illustration is magnified. Pressing F2 a second time returns the illustration to the full overview. • Movement While the view of the illustration is zoomed in on, the illustration area can be moved around.

You can now browse illustration text pages while the System Remark window is open. You can display the previous or next page of an illustration text page even while you have a System Remark window open in your current view. The System Remark window closes automatically when you page to the next or a previous view or when you click on a part shown on the illustration page, without you having to click on OK.

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability • Illustration overview with respect to the correctness of information in this document. Copyright by AUDI AG. When you zoom in on an illustration, a small illustration overview appears. The currently displayed magnified area is identified in the illustration overview by a blue rectangle. The area displayed in the blue rectangle can be moved around by moving the blue rectangle. The area

which is not displayed is shaded in grey. The illustration overview can be moved as well. The position of the illustration overview is saved; if you select full overview and then chose to zoom again, the illustration overview will appear in the same position as it did srcinally.

31

Part Selection The FI Search: Finding a Part Using a VIN ETKA uses the InternetProtected to retrieve vehicle data for aor commercial purposes, in part or in whole, is not by copyright. Copying for private permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability specific VIN (Vehicle Identification Number). ETKA with respect to the correctness of information in this document. Copyright by AUDI AG.

software directs the computer to find the parts used for the particular vehicle, which are then highlighted in the illustrations. Whenever possible, it is always preferable to search for a part number using a VIN. There is less room for error, and you have access to the PR Codes for that specific vehicle. NOTE: This started in 20 01 with partial VIN functionality in a limited number of vehicles and full VIN functionality in 2002 (with exceptions). Make sure that the catalog you are in shows the “FI Suggestion” comment just below the FI Search field.

You can find the VIN on the Vehicle Data Label, which is found in the vehicle’s spare tire well area, and in the Owner’s Manual Maintenance Record. VIN Number Model Number

Engine Code Trans Code Paint Code

Interior Trim Code

PR Codes Leather Trim Code

32

Part Selection

You can copy and paste the VIN from Once you have a VIN, you can start searching for

another document if your system

vehicle information.

allows it.

1.

Type the VIN: WAUKD78P67A005972 into the FI Search field at the top of the ETKA

Protectedscreen. by copyright.Press Copying“Enter” for private orto commercial in part or in whole, is not accesspurposes, the Car permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability Identification screen. From here, youCopyright can by AUDI AG. with respect to the correctness of information in this document.

view several key items for this specific vehicle. For example, in this case, the Engine Code is AWM and the Interior Trim code is GA.

The VIN will bring up Car Identification and “Info” screens for most VIN’s from 1996 even though the catalog may not be FI active.

33

Part Selection 2. Click on the “INFO” button to bring up the “Car Data” screen. When the Car Data screen first comes up, a list of PR Codes appears:


34

Part Selection Clicking on the “Country Codes” tab will display what country the vehicle was built for: • X9A = USA • X9B = Canada

Clicking on the “Other” tab brings up a screen which shows: • Interior trim code • Exterior Color • Paint Code • Date of production

Clicking on the “EC Overview” (Engine Code Overview) tab brings up information related to the Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not engine, including:


• engine code • engine size • what gearbox version is compatible • the time frame that the material was used in production (mounting time)

Clicking on the “TC Overview” (Transmission Codes Overview) tab provides you with information about the transmission including: • transmission code • mounting time • other technical information

35

Part Selection

3.

Clicking on “BACK” will always return you to the Car Identification screen. Click on “BACK” now.

4.

Click on “OK,” which will take you to the specified parts information for this VIN in ETKA. You can search for part numbers specific to this VIN from 2001 model year forward when a full green circle is displayed in the table of models for Audi. Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

36

Part Selection Test Your Knowledge Using the VIN: WAUKD78P67A005972, find the Engine Code, Transmission Code and Roof color.

PART

PART NUMBER

Engine code Transmission code Roof color

Using this same VIN, find the PR Codes for the Base Chassis and Alternator.

PART

PART NUMBER

Bumpers Alternator


37

Part Selection Using the VIN: WAUVT68E23A355053, we are going to practice looking up some part numbers. In this example, a Technician submits a repair order requesting an oil pump for a 2003 A4. 1. Enter the VIN into the FI Search field and press “Enter.” The Car Identification screen appears populated for the specific VIN. 2. Click on OK and notice that the Car Identification “F1 SUGGESTION” appears in red below the F1 Search field. 3. Select Main Group for an oil pump, and press “Enter.” A list of Sub-groups appears to the right of the Main Group Selection.


38

Part Selection

4. Scroll down until you find the Sub-group you need. Select the bolded Sub-group and press “Enter” (or double-click the Sub-group choice). The bolded part numbers are specific to the VIN and vehicle.

Press the spacebar at any time to search by key word. The Advanced Search Icon will also execute a quicker search.


39

Part Selection 5. Click on “oil pump.” This will take you to the illustration and part number.

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability

You will notice that an illustration to the Follow thesebyguidelines when searching for parts: with respect toappears the correctness of information in this document. Copyright AUDI AG. left of the part number. The part that you selected will be highlighted on the illustration. If you click on other parts, it will show you the various related parts. This is particularly helpful in terms of customer satisfaction, as well as increased sales, by allowing

• Obtain the VIN whenever possible • Gather a detailed description from customer • Reference PR Codes found on Vehicle Data label

you to identify and suggest related parts to your

• Check for correct engine or transmission codes

customers.

• Check ETKA signs or symbols • Check “M” or “PR” numbers

You can even right-click on the illustration and select

• Choose the Main Group

Zoom Illustration to get a closer view of the part.

• Choose the Sub-group • Eliminate parts that do not qualify, noting color

In this example, the part number for an oil pump is

06C 103 273 H

40

codes, right, left, etc.

Part Selection Test Your Knowledge Using the following VIN: VAUVT68E3A55053, look up the following parts:

PART

PART NUMBER

Dual fan cowl Remanufactured water pump Alternator Instrument cluster Brake pedal


41

Part Selection Suggesting Related Parts When customers come to your Parts counter, you

For example, a customer comes to you requesting

have a unique opportunity to positively impact

spark plugs. Once ETKA helps you pinpoint the

the ownership experience. By soliciting the right

correct part, it allows you to identify related parts,

information from customers, you are able to

such as an oil filter, air filter, spark plug wires, PCV

accurately identify their needs. Once you have

valves, belts, hoses. By bringing these related parts

identified the correct part in ETKA, enhanced tools such as illustrations can identify related parts that

to your customer’s attention, you may help your customer avoid overlooking a needed part, which

may assist the customer in the vehicle repair.

may, in turn, boost your department’s productivity.

Test Your Knowledge 1. Your customer needs an oil pump for her 2007 Audi Q7, VIN:WA1BV74L57D076351. Using ETKA, find the correct part number for this part.

PART

PAR NTUMBER

Oil pump Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not

Using the illustrations and textpermitted listings, list four by AUDI AG. AUDI AG does not guarantee or accept any liability unless authorised with respect to the correctness of information in this document. Copyright by AUDI AG.

related parts (including part numbers) you could suggest to your customer:

RELATED PART

42

PART NUMBER

Part Selection 2. Your customer needs a set of front brake pads for her 2006 A6, VIN: WAUEL74F96N060453. Using ETKA, find the correct part number for this part.

PART

PAR NTUMBER

Front brake pads

Using the illustrations and text listings, list four related parts (including part numbers) you could suggest to your customer:

RELATED PART

PART NUMBER

3. Your customer needs an oil filter element for her 2008 A5 Coupe, VIN: WAURV78T68A008915. Using ETKA, find the correct part number for this part.

PART

PAR NTUMBER

Oil filter element Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

Using the illustrations and text listings, list two related parts (including part numbers) you could suggest to your customer:

RELATED PART

PART NUMBER

43

Part Selection Finding a Part without a VIN In rare instances, you may not be able to get a VIN

• Do you also need the related part? As appropriate

from a customer. You can still search for a part

• Do you need help installing the part? Especially

number by relying on the vehicle information (make, model, and year) and a detailed description of the part needed. Ask your customers these questions to help

if the part installation can be rather complex. Sell benefits of having the part installed at the dealership, including Audi Parts Warranty, special tools needed, professional installation, labor, etc.

determine the right part(s) for them: • What part(s) do you need? Name or description • What is the year, make, model? When VIN is not

available

For example, a customer comes in requesting a front license plate bracket for a 2006 AUDI A6 Avant.

• Do you have the existing part with you? As

appropriate

1. Select the Model from the drop-down menu: A6

• What problem are you experiencing? May provide Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. basic technical information; however, doAUDI notAG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG. attempt to diagnose the concern! If the customer is unsure, recommend that he bring the vehicle to the Service Department for inspection.

44

Part Selection 2. Select the Year from the drop-down menu: 2003. 3. Select appropriate Main Group: Body. 4. Press the spacebar once to bring up the Search screen, and type “license plate” in the Name field. 5. Click on Search.

6. Scroll to: “license plate bracket,” and click on “Choice” to display the highlighted part number. Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

45

Part Selection 7. Click on the appropriate color code line (below the part).

In this case, the part number for a license plate bracket for a 2004 Audi A6 Avant is4BO 807 285 N

3F7.

External colors are filtered automatically, which is helpful in terms of a convertible. The external color code contains four alphanumeric characters. The first two characters specify the chassis color and the last two characters Protected by copyright. Copying for private or commercialspecify purposes, the in partexternal or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability color of the roof. This “external with respect to the correctness of information in this document. Copyright by AUDI AG.

color combination” is included as an additional criterion for the FI logic comparable to the logic of the EC and TC fields.

46

Part Selection In some instances, multiple choices may appear for a

1. Select Model: A4

part description. Without a VIN, you may need to go

2. Select Year: 1998

through a process of elimination to select the correct part number. In this next example, we are going to locate a left front interior door trim panel for a 1998

3. Select Main Group: Body (or hit the spacebar to bring up Search screen).

A4 Avant. This particular model is a four-door with cloth interior. The trim code is AS.


47

Part Selection 4. If you clicked on the Main Group, “Body”, scroll down until you see your choice, “door trim panel” in the list. If you, instead, pressed the spacebar, type “door trim panel”, and click on “Search”. Several results appear. Since you know that the

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not

interior is cloth, choose the resultpermitted that specifies unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability cloth.


5. Click “Choice” to continue. 6. Choose the door trim panel that specifies front, since this is for a front door.

48

Part Selection When you click on this selection, several part numbers will appear. How do you know which one to choose? Going back to our part description, the part is for an A4 Avant model with cloth interior trimmed in leather (PR Code: NOE). Reviewing the Model

PR Code

column, only one part matches this PR Code. Review the Remarks column to see if Trim Code: QU appears.

Trim Code


7. Select the correct color code U26 (identified by Trim Code: QU).

8. Select the correct part number. In this example, the correct part number for a left front interior door trim panel for a 1998 A4 (Avant) is 8D1 867 103 C U26.

49

Part Selection In Parts Information, multiple supersessions can now be displayed. When multiple supersessions are displayed, there is a checkbox in front of each superseded part number as well as in front of the individual part numbers in the supersession. The part number can easily be transferred to the order form or depot order forms. To select it, you need only to click Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not on the checkbox in front of AG. theAUDI AG does not guarantee or accept any liability permitted unless authorised by AUDI with respect to the correctness of information in this document. Copyright by AUDI AG. supersession you require: •

• •

•

•

•

•

No checkboxes are displayed if none or only one part number can be classified as a supersession The checkboxes can be activated individually or all together Hold down the CTRL key on your keyboard and click on all of the checkboxes of the parts you require in order to select multiple supersessions If you do not click on any supersession, the superseded part number stays marked To cancel your supersession selection(s), select the part number of the superseded part If the “ Supersession” checkbox is selected, all displayed supersessions are automatically selected Replacement parts are identified through highlighting and are displayed by doube-clicking on the part number in the “Additional Info” field

50

Part Selection If market and / or technical information is available for a part number, it is displayed by clicking on the “Additional Info” field. You can find specific marketing information displayed for your country and you can now view information supplied directly from manufacturers or importers, which may include automatic daily updates. Use the same log-in information you enter when creating ETKA tickets to get onto the Support Web (Press the Function key; choose “Service”; choose Support Web).


51

Part Selection Test Your Knowledge 1. A customer comes in and needs a Middle Exhaust Silencer and Dual Clamp for a 1997 A8. The Engine Code for this vehicle is: AEW. Find the correct part numbers:

PART NUMBER

PART Middle Exhaust Muffler Dual Clamp

2. A collision shop calls and needs a left interior door trim panel (center part) for a 1998 Cabriolet. This vehicle has leather trim with a Trim Code: KP. Find the correct part number:

PART

PART NUMBER

Left front interior door trim panel (center part)


52

Quick Access to Common Functions Within ETKA, you can take shortcuts to common functions. • Right-click anywhere on the illustration-text

•

screen. If searching by VIN (FI-active), you have access to a list of all of a vehicle’s PR Codes for this page and their definitions. You can also access PR Codes for a part by double-clicking on a part number and selecting the Additional Information (car) icon:

Jump to Illustration When a selected part is found in another illustration, after highlighting the appropriate part, right-click to get a menu which gives you the option to immediately jump to the main illustration of the part found in ETKA.

If you are not searching for parts using a VIN, you may not be able to immediately access PR Codes for a vehicle.


53

Quick Access to Common Functions Last Illustration This function allows you to go back to the previous illustration you were viewing.


54

Quick Access to Common Functions Next Appearance Type in the base part number (in the example below, 601025) in the Base Part Number field and you will notice that green arrows appear next to particular part numbers. Right-click and you will see a menu with “Next Appearance” on it. Click on “Next Appearance” to highlight the next part on the list with the same base part number. You must be in a catalog to use this function. NOTE: If more than one illustration contains the base part number, ETKA will continue on to the last appearance.


55

Quick Access to Common Functions Data History Right-click and select “Data History.” This will list all of the historical data for the catalog page you are on. Note that this information is not available on all models.

This feature may help you sell obsolete inventory.


56

Service Support-Web Overview The Service Support-Web is used to report catalog

NOTE: ETKA Support-Web is not to be used for

errors within ETKA. This is how ETKA gathers its

inventory checks, order tracking, or reporting

data from users so that the necessar y corrections

application errors with the ETKA system. ETKA

can be made. Once the error is verified, ETKA will be

Support-Web is only to be used for catalog error

updated with the correction.

reporting and for technical catalog issues.

To access ETKA Support-Web, a dealer must first sign up for this service. For more information, please see the job aid, Support-Web: How to Add a New User in myETKAinfo. The process of adding a new user in myETKAinfo is restricted to ETKA administrators. Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

57

Service Support-Web This is how authorized users log onto ETKA SupportWeb:

1. Click on the Display Function List icon. 2. Select “Service.” 3. Select “Support-Web.” 4. At the ETKA Online Services login pop-up screen, enter your myETKAinfo ID, Username and Password. 5. Click on “OK.”


NOTE: If you log out improperly - by closing your Internet session instead of clicking on the logout icon, you may receive an error message when you attempt to log back on to the ETKA Online Services and be locked out of the system. Your remedy, at this point, is to attempt to log back in again after half an hour has elapsed.

If you forget your password, click on this link to request a new one. Your new access data will be sent to the email address you provided when you set up your account.

58

Service Support-Web Create an ETKA Ticket 1. At the Support Tab, complete the requested information under the Vehicle Data and Additional

3. Once the category is chosen, you must enter the Subject, which is the EPIS Number (EP), Illustration Number (BT), and Position Number (POS). For example: EP 249 BT 713-20 POS (1).

Information fields.

If you initiateCopying a ticket from with the in part or in whole, is not Protected by copyright. for private or ETKA commercial purposes, permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information thisquestion document. Copyright by AUDI AG. VIN entered and the materialinin highlighted, all of the fields under Vehicle Data and Additional Information will be automatically populated when you open ETKA Service Support-Web. 2. At the Category field, click on the down arrow to

Correctly naming your ticket is critical as

produce a drop-down menu from which to choose

this is what the Parts Specialist (and if

the category of the catalog error you wish to

applicable, the Catalog Specialist) sees

report.

in their inbox. This information is helpful in sorting the tickets to the appropriate Catalog Specialist in a more efficient manner, which means the error you are reporting gets corrected more quickly.

59

Service Support-Web 4. In the required Request field textbox, write a complete description of the catalog error you are reporting.


60

Service Support-Web 5. Click “Send” to submit the request. 6. Check your ETKA system Inbox for a response to your request.


If answer is satisfactory, click “Accept.”

61

Service Support-Web 7. Review the response to your request. You can either “Accept” or “Return” (indicating you reject the solution you receive) the response. If you choose “Accept,” go to Step 9 to evaluate the process and archive your ticket. If you choose “Return,” continue with Step 8 to return the request back to the Parts Distribution Center (PDC) for further consideration.


If answer is not satisfactory, ticket can be returned with comment. Click “Return” to add explanation.

62

Service Support-Web 8. At the Explanation dialog box, input the terms of your dispute and then click “Send.”


63

Service Support-Web 9. Once you’re satisfied with the solution and have clicked on “Accept,” evaluate your experience with the processing of your request. This completes the support process and archives your ticket.

Complete the evaluation and then click “Archive.”


64

Service Support-Web Service Support Archive For your convenience, the Service Support-Web keeps an archive of your messages. With this feature, you can track the status of your messages so that you can see the status of your ticket. You can also retrieve a previous message for later use if necessary. Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

65

Service Support-Web 10. At the ID Search field, enter the ticket number you are looking for.

There are also several search options available in the Ticket Archive:

Ticket ID Number

66

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not Last Name Brandunless authorised by AUDI AG. AUDI AG does not guarantee or accept any permitted liability Category with respect to the correctness of information in this document. Copyright by AUDI AG.

Date Range

Service Support-Web If this is a ticket you are authorized to retrieve, the ticket will appear.


If you are not authorized to access the ticket, the following message will appear:

67

Additional Resources What if you can’t find a part in ETKA? Or what if ETKA is not available and you need to manually look up a part? In these instances, there are other resources to help you find a part. These include:

People • Coworkers • Parts Manager • Parts Applications Specialist / ETKA Specialist • Parts Dealer Support: 877.489.2834

Other Resources • Parts bulletins • ELSAWeb • Accessories catalogs • Service bulletins and circulars • Vehicle Ordering Guide

Job Aids • Main Groups and Sub-groups • Advanced ETKA Keystrokes • ETKA Symbols • Support-Web: How to Add a New User in myETKAinfo (restricted to ETKA administrators) In addition to specifying a disk for backup files, it is now possible to indicate any path for saving and loading ETKA. For the ET Master 2000, loading and saving is only possible on the network. All clients (both “fat” and Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability with respect to the correctness of “thin”) informationcan in thissave document. Copyright AG. their data by inAUDI a local

directory as well.

68

Answer Key Test Your Knowledge (Released Fall 2007)

Page 21 – ETKA Symbols For each of the following scenarios, write down the by copyright. Copying for private or commercial purposes, in part or in whole, is not appropriate ETKAProtected symbol:


Description A customer comes in and requests a

ETKA Symbol >

remanufactured part for his at-home engine repair. You receive a repair order requesting a repair kit for a brake repair. A remanufactured part is available and the used part (core) must be returned. When looking up a part, you notice that ETKA has

* (in front of the part number) # (in front of the part number) -

no illustration for it. The quantity of parts needed for a repair varies, depending on the repair being performed.

X

69

Answer Key Page 37 – Car Identification Codes and PR Codes Using the VIN: WAUKD78P67A005972, find the Engine Code, Transmission Code and Roof Color:

PART

PART NUMBER

Engine code

BUB

Transmission code

HXZ

Roof color

AZ

Using this same VIN, find the PR Codes for the Base chassis and Alternator:

PART NUMBER

PART Bumpers

2JD

Alternator

8GU

Page 41 – Looking up Part Numbers Using a VIN Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not

Using the following VIN: WAUVT68E23A55053, look permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability up the following parts:


PART

PAR NTUMBER

Dual fan cowl

8E0 121 207 D

Remanufactured water pump

06C 121 004 HX

Instrument cluster

8E0 920 950 PX

Front windshield

8E0 845 099 P NVB

Brake pedal

8E1 723 140

70

Answer Key Pages 42-43 – Suggesting Related Parts 1. Your customer needs an oil pump for her 2007 Audi Q7, VIN: WA1BV74L57D076351. Using Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not

ETKA, find the correct part number for thisunless part.authorised by AUDI AG. AUDI AG does not guarantee or accept any liability permitted with respect to the correctness of information in this document. Copyright by AUDI AG.

PART Oil pump

PAR NTUMBER 079 115 103 S

Using the illustrations and text listings, list four related parts (including part numbers) you could suggest to your customer:

RELATED PART

PART NUMBER

Round seal

N 909 566 01

Gasket

079 115 131 A, 079 115 131

Bolt, with hex. socket hd.

N 910 161 01

Bolt, with polygon socket hd.

N 910 162 01

Gasket, Intake manifold

079 115 131 B

Washer

N 011 666 15

2. Your customer needs a set of front brake pads for her 2006 A6, VIN: WAUEL74F96N060453. Using ETKA, find the correct part number for this part. Using the illustrations and text listings, list four

PART Front brake pads

PAR NTUMBER 8E0 698 151 G

71

Answer Key Pages 42-43 – Suggesting Related Parts (cont’d) related parts (including part numbers) you could suggest to your customer: 3. Your customer needs an oil filter element for her

RELATED PART

PART NUMBER

Caliper carrier

1K0 615 125 B

Brake caliper (left)

8E0 615 123 B

Brake caliper (right)

8E0 615 124 B

Guide pin

251 615 219

Retaining spring

4F0 615 269

Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted Dust cap unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability 211 611 483 with respect to the correctness of information in this document. Copyright by AUDI AG.

Bleeder valve

4F0 615 273

Brake disc (ventilated)

4F0 615 301 G

Bolt, Hex. HD. with Shoulder,

N 010 241 24

Self-locking Splash shield for brake disc (left)

4F0 615 311 A

Splash shield for brake disc (right)

4F0 615 312 A

Hex socket countersunk bolt

N 106 483 01

Set of seals for piston housing

4B0 698 471 A

1 set of guide bushings

4D0 698 647

Lubricating paste

G 000 650 G 052 150 A2

72

Answer Key Pages 42-43 – Suggesting Related Parts (cont’d) 2008 A5 Coupe, VIN: WAURV78T68A008915. Using ETKA, find the correct part number for this part. Using the illustrations and text listings, list two

PART

PAR NTUMBER

Filter element with gasket

079 198 405 B

related parts (including part numbers) you could suggest to your customer:

RELATED PART Sealing cap Oil cooler

PART NUMBER 079 115 433 A Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not permitted unless authorised by AUDI AG.117 AUDI 015 AG does 079 A not guarantee or accept any liability with respect to the correctness of information in this document. Copyright by AUDI AG.

Plug with seal

079 115 401 M

Bolt with polygon socket hd.

N 101 961 03

73

Answer Key Page 52 – Looking Up Part Numbers Without a VIN 1. A customer comes in and needs a Middle Exhaust Silencer and Dual Clamp for a 1997 A8. The Engine Code for this vehicle is: AEW. Find the correct part numbers:

PART

PAR NTUMBER

Middle Exhaust Muffler

4D0 253 409 F

Dual Clamp

357 253 141 A

2. A collision shop calls and needs a left interior door trim panel (center part) for a 1998 Cabriolet. This vehicle has leather trim with a Trim Code: KP. Find the correct part number:

PART Left front interior door trim

PART NUMBER 8G0 B67 329 P 9US

panel (center part)


74

Cautions & Warnings Please read these WARNINGS and CAUTIONS before proceeding with maintenance and repair work. You must answer that you have read and you understand these WARNINGS and CAUTIONS before you will be allowed to v iew this information. •

•

•

•

•

•

•

•

•

•

•

If you lack the skills, tools and equipment, or a suitable workshop for any procedure described in this manual, we suggest you leave such repairs to an authorized Audi retailer or other qualified Protected copyright. Copying for private or commercial purposes, in part or in whole, shop. We especially urge you to consult anbyauthorized Audi retailer before beginning repairs on is not permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability any vehicle that may still be covered wholly or in part by any of the extensive warranties issued by with respect to the correctness of information in this document. Copyright by AUDI AG. Audi. Disconnect the battery negative terminal (ground strap)whenever you work on the fuel system or the electrical system. Do not smoke or work near heaters or other fire hazards. Keep an approved fire extinguisher handy. Audi is constantly improving its vehicles and sometimes these changes, both in parts and specifications, are made applicable to earlier models. Therefore, part numbers listed in this manual are for reference only. Always check with your authorized Audi retailer parts department for the latest information. Any time the battery has been disconnected on an automatic transmission vehicle, it will be necessary to reestablish Transmission Control Module (TCM) basic settings using the VAG 1551 Scan Tool (ST). Never work under a lifted vehicle unless it is solidly supported on stands designed for the purpose. Do not support a vehicle on cinder blocks, hollow tiles or other props that may crumble under continuous load. Never work under a vehicle that is supported solely by a jack. Never work under the vehicle while the engine is running. For vehicles equipped with an anti-theft radio, be sure of the correct radio activation code before disconnecting the battery or removing the radio. If the wrong code is entered when the power is restored, the radio may lock up and become inoperable, even if the correct code is used in a later attempt. If you are going to work under a vehicle on the ground, make sure that the ground is level. Block the wheels to keep the vehicle from rolling. Disconnect the battery negative terminal (ground strap) to prevent others from starting the vehicle while you are under it. Do not attempt to work on your vehicle if you do not feel well. You increase the danger of injury to yourself and others if you are tired, upset or have taken medicine or any other substances that may impair you or keep you from being fully alert. Never run the engine unless the work area is well ventilated. Carbon monoxide (CO) kills. Always observe good workshop practices. W ear goggles when you operate machine tools or work with acid. Wear goggles, gloves and other protective clothing whenever the job requires working with harmful substances. Tie long hair behind your head. Do not wear a necktie, a scarf, loose clothing, or a necklace when you work near machine tools or running engines. If your hair, clothing, or jewelry were to get caught in the machinery, severe injury could result.

Page 1 of 3 © 2002 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing a nd is subject to the copyright and other in tellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are re served to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Version 1.0

Cautions & Warnings •

•

•

•

•

•

•

•

•

•

•

•

Do not re-use any fasteners that are worn or deformed in normal use. Some fasteners are designed to be used only once and are unreliable and may fail if used a second time. This includes, but is not limited to, nuts, bolts, washers, circlips and cotter pins. Always follow the recommendations in this manual - replace these fasteners with new parts where indicated, and any other time it is deemed necessary by inspection. Illuminate the work area adequately but safely. Use a portable safety light for working inside or under the vehicle. Make sure the bulb is enclosed by a wire cage. The hot filament of an accidentally broken bulb can ignite spilled fuel or oil. Friction materials such as brake pads and clutch discs may contain asbestos fibers. Do not create dust by grinding, sanding, or by cleaning with compressed air. Avoid breathing asbestos fibers and asbestos dust. Breathing asbestos can cause serious diseases such as asbestosis or cancer, and may result in death. Finger rings should be removed so that they cannot cause electrical shorts, get caught in running machinery, or be crushed by heavy parts. Before starting a job, make certain that you have all the necessary tools and parts on hand. Read all the instructions thoroughly, do not attempt shortcuts. Use tools that are appropriate to the work and use only replacement parts meeting Audi specifications. Makeshift tools, parts and procedures will not make good repairs. Catch draining fuel, oil or brake fluid in suitable containers. Do not use empty food or beverage containers that might mislead someone into drinking from them. Store flammable fluids away from fire hazards. Wipe up spills at once, but do not store the oily rags, which can ignite and burn spontaneously. Use pneumatic and electric tools only to loosen threaded parts and fasteners. Never use these tools to tighten fasteners, especially on light alloy parts. Always use a torque wrench to tighten fasteners to the tightening torque listed. Keep sparks, lighted matches, and open flame away from the top of the battery. If escaping hydrogen gas is ignited, it will ignite gas trapped in the cells and cause the battery to explode. Be mindful of the environment and ecology. Before you drain the crankcase, find out the proper way to dispose of the oil. Do not pour oil onto the ground, down a drain, or into a stream, pond, or lake. Consult local ordinances that govern the disposal of wastes. The air-conditioning (A/C) system is filled with a chemical refrigerant that is hazardous. The A/C system should be serviced only by trained automotive service technicians using approved refrigerant recovery/recycling equipment, trained in related safety precautions, and familiar with regulations governing the discharging and disposal of automotive chemical refrigerants. Before doing any electrical welding on vehicles equipped with anti-lock brakes (ABS), disconnect the battery negative terminal (ground strap) and the ABS control module connector. Do not expose any part of the A/C system to high temperatures such as open flame. Excessive heat will increase system pressure and may cause the system to burst.



Version 1.0

Cautions & Warnings •

•

When boost-charging the battery, first remove the fuses for the Engine Control Module (ECM), the Transmission Control Module (TCM), the ABS control module, and the trip computer. In cases where one or more of these components is not separately fused, disconnect the control module connector(s). Some of the vehicles covered by this manual are equipped with a supplemental restraint system (SRS), that automatically deploys an airbag in the event of a frontal impact. The airbag is operated Protected by copyright. Copying for private or commercial purposes, in part or in whole, is not by an explosive device. Handled improperly or without adequate safeguards, it can be accidentally permitted unless authorised by AUDI AG. AUDI AG does not guarantee or accept any liability activated and cause serious personal injury. To guard against personal injury orof airbag system with respect to the correctness information in this document. Copyright by AUDI AG. failure, only trained Audi Service technicians should test, disassemble or service the airbag system.

•

•

•

•

Do not quick-charge the battery (for boost starting) for longer than one minute, and do not exceed 16.5 volts at the battery with the boosting cables attached. Wait at least one minute before boosting the battery a second time. Never use a test light to conduct electrical tests of the airbag system. The system must only be tested by trained Audi Service technicians using the VAG 1551 Scan Tool (ST) or an approved equivalent. The airbag unit must never be electrically tested while it is not installed in the vehicle. Some aerosol tire inflators are highly flammable. Be extremely cautious when repairing a tire that may have been inflated using an aerosol tire inflator. Keep sparks, open flame or other sources of ignition away from the tire repair area. Inflate and deflate the tire at least four times before breaking the bead from the rim. Completely remove the tire from the rim before attempting any repair. When driving or riding in an airbag-equipped vehicle, never hold test equipment in your hands or lap while the vehicle is in motion. Objects between you and the airbag can increase the risk of injury in an accident.

I have read and I understand these Cautions and Warnings.


Version 1.0

D4B802F7857-SSP_41A031_Introduction_to_ETKA.pdf

Recommend Documents