CURRICULUM VITAE
Personal Details
Name Sex Place, Date of bird Nationality Marital Status Height, Weight Religion Address
Hand phone E-mail
: Anggiat Sahat Maruba Hutagalung : Male : Pematangsiantar, 21st August 1983 : Indonesia : Single : 169 cm, 60 kg : Christian : Dusun Siabal – abal (21128) o Kel. BP Nauli – Kec. Siantar Marihat o Pematangsiantar – Sumatera Utara : 0813 6028 8808 :
[email protected]
Education
1989 – 1995 SD Swasta HKI, Pematangsiantar 1995 – 1998 SMP Swasta Harapan, Pematangsiantar 1998 – 2001 SMK Parbina Nusantara, Pematangsiantar 2002 – 2007 Universitas HKBP Nommesen, Pematangsiantar
Training
18th August 1999 – 1 March 1999 Pra PKL (Praktek Kerja Lapangan) Patra Jasa Hotel, Parapat 12th September 2000 – 13th Nov 2000 PKL (Praktek Kerja Lapangan), Danau Toba Internasional Hotel, Medan 4th Februari 2006 – 04th April 2006, PPL (Praktek Pengalaman Lapangan) SMA KAMPUS Pematangsiantar 02nd Agust 2013 – 18th Des 2013 , Training, Rainbow Paradise Hotel, Penang - Malaysia
Courses
16th -17th April 2005 (GMKI – Cab. Siantar – Simalungun) : Kursus Latihan Kepemimpinan 03rd, 10th, 17th, 24th Juni, 1st Juli 2006 (LP2J – Pematangsiantar) : Pelatihan Jurnalistik Mahasiswa Angkatan I 21st – 23rd December 2008 (Galatea - Hotel Antares Medan): Pelatihan Kader Harm Reduction
03rd – 09th December 2009 ( PPPPTK Bisnis dan Pariwisata – Jakarta) : Pendidikan dan Pelatihan Peningkatan Keterampilan dan Manajemen diklat Bagi SMK Aliansi 13th November 2013 (IFCA SOFWARE - Malaysia) : Training On IFCA Hotel V5 Management System
Qualification
Computer Literate (MS Word, MS Excel, MS Power Point, MS Access, MS Outlook). Internet Literate.
Working Experience 1. Teacher in Vocational High Schools Parbina Nusantara, Pematangsiantar
From
: 9th July 2007 – March 2015
Position
: Teacher (Hospitality)
Preparing and delivering lessons to a range of classes of different ages and abilities; Marking work, giving appropriate feedback and maintaining records of pupils' progress and development; Researching new topic areas, maintaining up-to-date subject knowledge, and devising and writing new curriculum materials; Selecting and using a range of different learning resources and equipment, including podcasts and interactive whiteboards; preparing pupils for qualifications and external examinations; Managing pupil behavior in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehavior; Communicating with parents and careers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events; Participating in and organizing extracurricular activities, such as outings, social activities and sporting events;
2. Front Office Supervisor in Royal Parbina Hotel (**), Pematangsiantar
From
: 11th July 2008 – 5 th Januari 2013
Position
: Front Office Supervisor
Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager is not present. Set the tone and example of guest service and guest satisfaction for all colleagues. Has specific responsibility for overseeing specific shifts of the Front Desk. Checks the Bell/Door, Turndown and Night House Person lists. Participates in the managing, overseeing and training the Front desk personnel.
Does daily check of the previous day‚s work, i.e. posting, deposits, cash reports and petty cash reports. Handles guest incidents in reporting via Home Office and contacting the Risk Manager for guidance on claims reporting to carrier. Ensures that processing of all incidents is done timely. Works with FOM and Safety Team Leader on all safety related issues. Oversees the Door/Bell staff in the absence of a Valet Supervisor (if applicable) and/or Front Desk Manager
3. Assistant Manager in Royal Parbina Hotel (**) Pematangsiantar From
: 3rd January 2014 –28th March 2015
Position
: Assistant Front Office Manager
Job’s Description :
Be fully aware of the General Booking Situation for the Current and the Future Dates, especially During Heavily Booked periods. To supervise the actioning of the two daily Housekeeping Report, and to report to the Front Office Manager in case of any Sleepers or Escapers. To Participate in the Requested Monthly Statistics and Reports. Select and Block the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the for the proper preparation for these Rooms. To Inspect the VIP's Arrival's Rooms Before arrival Time, and to Make sure that everything is ready , by checking Fruit basket , amenities, Mini bar ….. Personally Great the VIP guests in the absence of the Front Office Manager , or when he delegate , and escort them to the Rooms.. Review all the Night Reports Each Morning before Distribution to ensure it is accurate. Review the No Show's from the previous day to ensure that the Billing or the action taken is appropriate. Prepare the Weekly Front Office Staff Roster with the Working Hours , as well as preparing in advance the Vacation Plan for the Department and submitting it to the Front Office Manager. Extend His Scope of Supervision beyond the Front Desk when there is no Duty Manager available. Pematangsiantar, 14th April 2015 Your Sincerely
Anggiat S.M Hutagalung
