BSP-02-PROCEDURE-0359

Brunei Shell Petroleum Company Sendirian Berhad

Unrestricted BSP-02-Procedure-0359

EMERGENCY COORDINATION PROCEDURES

THIS DOCUMENT PROVIDES PROCEDURES & GUIDANCE FOR THE B SP E ME R GE NC Y C OOR D IN ATION TEAM AND SUPPORT TEAMS TO C OOR D IN ATE A C OMPAN Y EMERGENCY RESPONSE

Revision .

Owner:

Jaafar Bakar - HSE

Author:

Hasyhim Abdullah- HSE/1

10.0 (Hardcopy documents are not controlled, Last printed 03-Jun-09 7:35 AM)

Emergency Coordination Procedures

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BSP-02-Procedure-0359; Revision 10.0

Revision Record REV

REVISION DESCRIPTION

DATE

1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0

Issue # 1 Issue # 2 Issue # 3 Issue # 4 Amendments for Transition to Asset/Service Units Updated to include changes from learning Updated Aerial Medevac Procedure, CEA rep roles, TSM rep, and SBS rep. Updated to include various needs from 2006 Reviews and Exercises Update for various improvements including more helpful Scenario Checklists, Revised Medevac Procedure, More on site response, More on Govnmt Liaison Update for Validatity Period, MER Tier 4, Training and Records.

Dec. 1993 Oct. 1994 Feb. 1996 Jan. 1998 Feb. 2001 Jan. 2003 Nov. 2003 Jun. 2007 May 2009

10.0

Nov 2011

This document has a maximum validity of Three years from the last revision date. Within this period it must be assessed for relevance and re-validated in accordance with: 

Document Control (BSP-02-Procedure-001)

Suggestions for further improvement in this document should be sent to the Document Owner.

Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Distribution The document owner is responsible for distribution control. The original electronic version is stored in Live Link and accessible via BSP Online web site. Paper copies are not controlled documents.


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Notice and Warning Copyright 2009 Brunei Shell Petroleum Company Sendirian Berhad This document is the property of Brunei Shell Petroleum Company Sendirian Berhad (BSP), Seria KB3534, Negara Brunei Darussalam. Circulation is restricted to BSP and its designated associates, contractors and consultants. It must not be copied or used for any other purpose other than which it is supplied, without the expressed written authority of BSP. Except where provided for purposes of contractual requirements, BSP disclaims any responsibility or liability for any use or misuse of the document by any person and makes no warranty as to the accuracy or suitability of the information to any third party. Any misuse of the document is redressable by BSP.


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CONTENTS 1

INTRODUCTION................................................................................................................ 5 1.1 1.2 1.3 1.4 1.5 1.6 1.7

2

Activating the BSP Emergency Response Other Information Temporary Stand Down Standing Down the Emergency Response Organisation

23 25 26 26

General Roles and Responsibilities of the ECT Emergency Coordinator (EC) Operations Advisor (OA) 'Spare' Operations Advisors Generic OSC / OSR Roles and Responsibilities Operations Services (OS) Representative HSE Representative Human Resources (HR) Representative HR Support Team Leader (HRSTL) External Affairs (CEA) Representative Geomatics Services Representative (TSM Rep) Communications Assistant Security Personnel (HSE/12) Environmental Affairs Advisor (HSE/5) Operational Services Departmental Reps & Support Teams Emergency Support Teams

27 28 30 32 33 35 36 37 38 39 40 41 42 43 44 49

MEDICAL EMERGENCIES.............................................................................................. 53 5.1 5.2 5.3 5.4 5.5 5.6

6

9 10 12 14 15 15 16 17 18 19 21

ROLES AND RESPONSIBILITIES...................................................................................27 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16

5

Emergency Management Organisation Emergency Coordination Team Site Organisation BSP Emergency Services & Operational Support Internal Communications and Interfaces Major Incident Management Government Involvement /Management in Major Incidents Business Continuity and Contingency Crisis Management Government Interfaces Emergency Coordination Facilities

IMPLEMENTING THE RESPONSE.................................................................................23 3.1 3.2 3.3 3.4

4

5 5 5 6 6 7 7

ORGANISATION AND RESOURCES................................................................................9 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11

3

Objectives of the Emergency Response Management System Purpose of This Document Scope Documentation Maintenance of Procedures Terminology Duty Roster Management

EP-2005 Medical Emergency Response BSP Medevacs – Background Information BSP Medevac Procedure Multiple Casualty Emergency Fatality(ies) at Work Locations Serious Infectious Disease

53 54 56 60 62 64

EMERGENCY CHECKLISTS........................................................................................... 65 6.1 6.2 6.3

Offshore Emergency – General 66 Onshore Emergency- General 67 Process Fire and / or Explosion 69


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6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19 6.20 6.21 6.22 6.23 6.24 6.25 6.26 6.27 6.28

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Drilling / Well Blowout Hydrocarbon Gas Release or Leak H2S Release Oil Spill - Immediate Actions Major Chemical Spill – General, Nitrogen, Third Party Evacuation of an Installation / Vessel Search and Rescue Operations Drilling Rig, Campaign Vessel, Well Services Emergencies Marine Tanker Emergencies (Oil, BSM, BST, BGC or 3rd Party) Helicopter Emergency Diving Emergencies Structural Damage to a Facility, Installation, Platform, Vessel Serious Breach Of Installation Safety Zone Ionising Radiation Accident Explosives Emergency Severe Weather (Flood, Wind) Major Utilities (Power, Water or Communications) Disruption Lost / Missing Individuals (Business or Pleasure) Third Party Emergencies Serious Crime (not normally requiring an ECC activation) Bomb or Terrorist Threat Hostage / Siege Situation Brunei Shell Marketing (BSM) Emergency Brunei LNG (BLNG) Emergencies LNG Tanker Emergencies (BST/BGC Emergencies)

70 71 72 73 75 77 79 84 85 86 88 89 90 91 92 93 94 95 95 96 96 97 98 99 100

QUALITY MAINTENANCE............................................................................................. 101 7.1 7.2 7.3 7.4

System Maintenance Duty Roster and Emergency Call-out System Training Exercises

101 101 103 103

APPENDIX 1 EMERGENCY CONTACT NUMBERS.............................................................105 APPENDIX 2 EMERGENCY COMMAND VEHICLE..............................................................106 APPENDIX 3 MAJOR INCIDENT MANAGEMENT...............................................................107 APPENDIX 4 OSC SITUATION REPORTS..........................................................................108 APPENDIX 5 ECT SITUATION REPORTS...........................................................................109 APPENDIX 6 CASUALTY SUMMARIES - SITE & ECT........................................................111 APPENDIX 7 SITE SECURITY SYSTEM..............................................................................113 APPENDIX 8 INFORMING RELATIVES................................................................................114 App 8.1 App 8.2 App 8.3 App 8.2

Responsibilities Notifications – Who does them Information to Release

General 114 114 115 115

APPENDIX 9 DEALING WITH THE MEDIA...........................................................................117 App 9.1 App 9.2 App 9.3 App 9.4

General Principles Compiling and Authorising Information for “Possible” Release Dealing with Media Inquiries Preparing a Written Press Release


117 117 118 118

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1 INTRODUCTION


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Objectives of the Emergency Response Management System Brunei Shell Petroleum's HSE Policy and Commitment implies the need for an effective Emergency Response Management System (ERMS). The overall objectives of the ERMS are to: 

Protect, in order of priority: 1. People - i.e. to prevent or minimise loss of life and injury 2. Environment - i.e. to prevent or minimise pollution 3. Asset & Business - i.e. to minimise damage or disruption to property and business 4. Reputation - i.e. to avoid or reduce adverse criticism



Enable recovery by returning to normal and safe operations.

To achieve this the Company ensures that: 

A high level of emergency preparedness is maintained



Staff and Contractors are trained and exercised in their role



Competent staff are available to lead the Emergency Response.


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Purpose of This Document This document describes how the BSP Emergency Co-ordination Team (ECT) and Support Teams may coordinate a company emergency response. It details: 

Organisation and Resources : The composition of the emergency teams and their interfaces with other organisations. Also the facilities and resources available.



Implementation : General information on how to activate the BSP emergency response, and its subsequent management.



Roles and Responsibilities of Team Members - ECT & Support Teams/Departments



Emergency Checklists : Actions and issues to consider in specific emergencies



Quality Maintenance: How the ERMS is maintained : Duty Roster, ECT Qualifications, Training, Procedure Updates, Exercises.


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Scope These procedures concentrate on the BSP response to its emergencies but also cover BSP's support of BLNG, BSM, and emergencies. BSP also supports emergencies occurring on the Tanker owned by Brunei Gas Carriers Sdn Bhd (BGC). These each their own Emergency Response System as described in their procedures and summarised in:

own BST LNG have own

 Brunei Shell Emergency Response Management System, BSP-02-Procedure0358

BSP's role in other Company's emergencies may be one of: Passive Observation - where another company notifies and updates the BSP Emergency Co-ordinator as necessary - no mobilisation of the BSP Emergency Co-ordination Team (ECT) Assistance - where BSP provides operational, logistical, medical, personnel or external affairs assistance but under the respective Company’s co-ordination. Any mobilisation of BSP resources will be through the Emergency Co-ordinator or the Emergency Co-ordination Team. Management - where the BSP Emergency Co-ordination Team (as the BSP, BLNG, BST & BSM Integrated Emergency Co-ordination Team) takes over the management of the response, incorporating personnel and resources of the Company concerned. This may be necessary for major emergencies outside the scope of the affected company’s resources or where there is major impact on the business or reputation of BSP, Shell or the Brunei Government.


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Documentation The following diagram illustrates the Brunei Shell ERMS Documentation Hierarchy and where this document fits. The Brunei Shell Joint Venture Companies share 

BSP, BLNG, BSM & BST/BGC Emergency Response Management System, BSP02-Procedure-0358

All Shell Companies in Brunei share: 

Brunei Shell Country Crisis Management Plan, BSP-02-Guideline-022

Some of the Companies have their own company level documents e.g: 

Emergency Coordination Procedures – BSP and BSM



Emergency Response Manual - BLNG



Business Continuity Plans – BSP, BLNG and BSM

Then they have appropriate detailed departmental, technical, and site specific procedures - on the respective Companies' Web sites and in the BSP ECC ESR Library. For BSP, these are accessed from the HSE Web-site: 

Organisation =>HSE => Emergency Response Management System => Procedures

ERMS

Brunei Shell Emergency Response Management System

Brunei Shell Crisis Management Guidelines

CRISIS MANAGEMENT /BUSINESS CONTINUITY GUIDELINES

Business Continuity Contingency Plans Avian Flu Pandemic Plan

EMERGENCY COORDINATION PROCEDURES / Other Corporate Procedures SITE EMERGENCY PROCEDURES

DEPARTMENTAL EMERGENCY PROCEDURES

Emergency Coordination Procedures HR Emergency Procedures

TECHNICAL EMERGENCY PROCEDURES

Site Procedures e.g. Ampa, SCOT Dept Procedures e.g. HML, SAV, SMR Technical Procedures e.g. Spill

Fig 1.1 – Documentation Hierarchy


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Maintenance of Procedures The Emergency Response Advisor (HSE/1) keeps the BSP corporate documentation up to date: 

BSP BLNG BST BSM Emergency Response Management System, BSP-02Procedure-0358



Emergency Coordination Procedures, BSP-02-Procedure-0359



BSP – Contractor Emergency Interface Document BSP-02-Guidelines-0412



BSP Oil Spill Emergency Procedures BSP-02-Procedure-0660



ECC Emergency Contacts Register, BSP-02-Register-001

These are reviewed and updated at least every 5 years and also as necessary to reflect significant changes in the organisation, resources and management of the Company and in the light of experience. Line, departmental, technical and facility documents are the responsibility of the appointed Document Owner.


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Terminology Abbreviations, terms and references used frequently in this and other management system documentation are defined in the: 

Management System Glossary, BSP-02-Guideline-003

The following table provides additional abbreviations and terminology specific to this document. ABBREVIATION/TER

MEANING

M

AVT BLNG BSM BSP BST BGC ECC EC ECT EMM EST EPRS ECV GIS HRSTL LOGOS LAN MEDEVAC MOPS NDMC NOK NOSC OSC OCC OSST POB RBAF UHF VSL VHF Hot Zone Warm Zone

Cold Zone

Automatic Vessel Tracking System Brunei LNG Sdn. Bhd Brunei Shell Marketing Co. Sdn. Bhd. Brunei Shell Petroleum Co. Sdn. Bhd. Brunei Shell Tankers Sdn. Bhd. Brunei Gas Carriers Sdn Bhd. Emergency Co-ordination Centre Emergency Co-ordinator Emergency Co-ordination Team Extended Marine Mobile (Radio system) Emergency Support Team Emergency Pipeline Repair System Emergency Command Vehicle Geographical Information System Human Resources Support Team Leader Logistics Operations Support System (Software tool for tracking personnel) Local Area Network Medical Evacuation Model Oil Spill Prediction System National Disaster Management Centre Next Of Kin National Oil Spill Centre On Scene Commander Operations Control Centre Oil Spill Support Team Personnel on Board Royal Brunei Armed Forces (includes army, navy, air force) Ultra High Frequency (radio wave frequency) Radio Call sign for Brunei Shell radio Very High Frequency (radio wave frequency range) Area of an emergency where there is significant danger and only fully trained and protected personnel should go Area of an emergency where emergency command personnel may operate with a reasonable confidence of safety but where access is restricted to those actively responding. Area outside any potential danger where the agencies responding may establish staging areas, support arrangements, evacuee and community receptions areas, media management under police control.


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Duty Roster Management A key element of the Emergency Response Management System is the Weekly Duty Roster. How this is compiled, and the requirements on Duty ECT Members is described in the relevant section in Chapter 6, Quality Maintenance - Section 7.2 Weekly Duty Roster


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DELIBERATELY BLANK FOR DOUBLE PAGE DOCUMENT FORMATTING


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1 O R G AN IS ATION

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RESOURCES


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Emergency Organisation Structure

Brunei Shell's emergency response occurs at three levels: 

Operational Response - at the actual sites of the emergency



Emergency Coordination - Emergency support from various line and support departments coordinated by a designated Emergency Coordination Team



Crisis Management - Strategic level management of the impacts of the emergency on business continuity and reputation, where necessary, by a Crisis Management Team

The response at various sites and in various operations is described in various: 

Site and Departmental Emergency Procedures

The response, Crisis Management, as directed by the BSP Managing Director / Shell Country Chair for Brunei and his Crisis Management Team is described in: 

Brunei Shell Crisis Management Plan, BSP-01-Guideline-01

The main focus of these Emergency Coordination Procedures is Emergency Management - coordinated by the Emergency Coordination Team (ECT), and involving various Functional and Departmental Support Teams within BSP, relevant Contractors and external support agencies. This section describes the: 

Emergency Coordination Team Organisation

and then goes on to describe other key parts of the emergency organisation so that the ECT and Key Support Teams can understand how they all fit together: 

Site Organisation


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

Major Incident Management – including links with Government



BSP Medical, Bomba and Security and their link with Government Emergency Services



Key BSP Support Teams - Services, PCC, HR, CEA and Other Technical Support Teams



Business Continuity Teams



Crisis Management Team


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Emergency Coordination Team BSP has available at all times a team of experienced, competent individuals from key departments required to coordinate an effective immediate response to any emergency at any site in BSP's operations the BSP Duty Emergency Coordination Team (ECT) The individuals in this team are named on a weekly Duty Roster and, by block paging, will be in the Company's dedicated Emergency Coordination Centre (ECC) at BSP's Head Office within 30 minutes of any alert.

Senior Management (Crisis Management Team, if required)

ECT

EMERGENCY CO-ORDINATOR

External Affairs Advisor

CEA REP

CEA Support Teams

HR REP

HR Support Teams

OPERATIONS HSE REP ADVISOR

BSP Bomba Security

Health Centre

OSC

Figure 2.2

SERVICES TSM REP REP

Aviation Marine Land Transport Logistics Procurement

Emergency Coordination Team (ECT)

The core Emergency Coordination Team Members are: 

Emergency Coordinator (EC) - The ECT Team Leader, the EC directs the overall response, deciding on key elements of the response strategy. The Asset Managers, Services Manager and some Operational Department Heads (e.g DM, EM, PM, WM, SM, DOP, WOP, POP, EOP, TSW, TWM, MPM, WEN, and TSG) take it in turns to be Duty EC.



Operations Advisor (OA) - The primary contact with the site, the OAs role is to ensure the emergency and what is needed is understood by the ECT. There are 3 Duty OAs on duty from each of Well Engineering and Well Services (TSW), Production Operations (xOP DOP, EOP, POP, WOP) and Campaigns (SCO).

The most appropriate of these for the particular situation will be the Primary OA dependent on the specific situation e.g. the xOP Rep for a production emergency, TSW for drilling. A more appropriate OA may be sought for particular emergencies e.g. For a marine tanker an OA


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from SMR will be sought, if on a Seismic Operation, TSG, a TSM operation, TSM etc. Those Duty OA’s not selected as the Primary OA may be delegated other support roles either within the ECT (e.g. take over event log, secure technical support, link with PCC, liaise with Contractors involved) or outside (e.g. set up and lead/assist a specific Emergency Support Team, or to go to the scene to support the On-Scene Commander) 

Operations Services Representative (OS Rep) - Co-ordinates logistics and supply requirements. Marine (SMR), Aviation (SAV), and Transport & Logistics (STL) departments share the provision of a single weekly Duty OS Rep.


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HR Rep - Responsible for managing all issues relating to employees of BSP and their Relatives (Next of Kin). This includes liaising with the Panaga Health Centre, collating information on casualties and recommending and implementing appropriate relatives communications strategies. Personnel Services (HRS), Personal Development (HPD), and Learning and Development (HLD) departments share the provision of a single weekly Duty HR Rep (and a HR Support Team Leader)

Note: Contractor Personnel issues are managed by the Contractors themselves. Contractor Duty Person must be contacted and a liaison set up between BSP HR and the Contractor's management and/or HR department. 

External Affairs Representative (CEA) - Responsible for assessing the actual and potential type and scale of External Affairs issues and for advising on and implementing appropriate strategies for their management.



HSE Representative - Provides link if needed with BSP Fire and Security Services (and through them the Government Fire and Police Services) as well as HSE & Security advice and guidance on the emergency response procedures and facilities. They may also act as ECT Record Keeper (Logger) or transfer the duty to a spare OA.



Geomatics Services Representative – Provides mapping and metocean data support and access, use and interpretation of the Geographical Information System (GIS) and GIS based or linked tools e.g: MOPs, AVT, Environmental Sensitivity and Spill Response Strategies

Also on the Duty Roster and on the ‘Block Pager’ is: 

HR Support Team Leader (HRSTL) - co-ordinate with HR Rep and to help implement the HR strategy through responding to enquiries from NOK, relatives, the public, the media and other interested parties

Also on the Duty Roster as available if required for any particular scenario (i.e. not on the Block Page) are representatives from: 

Brunei Refinery, BSM and BLNG.



SMR, SAV, STL, SCM Departments



Petroleum Engineering



Emergency Pipeline Repair Team

If the emergency involves a Primary Contractor who owns the facility on which the emergency is occurring or employs a major proportion of casualties the ECT may call upon the Contractor to provide a 

Contractor Representative - Responsible for liaison with the Contractor’s emergency coordination team and advising or, or comanaging, the response


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BSP –Contractor Emergency Preparedness Interface, BSP-02-Guidelines0412

As part of the block pager call-out there will also be mobilised from IMT/35: 

Communication Assistant - A switchboard operator responsible for operating the communications equipment located in the ECC Teledata Room and for assisting with the communications equipment in the ECC. 

Communications Emergency Procedure, BSP-24-Procedures-402


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The Emergency Coordinator may call upon other personnel to join the ECT, as required for any particular type of emergency e.g: 

Head of Aviation (SAV) or a delegate for an aviation or major search and rescue emergency



Head of Marine (SMR) or a delegate for a marine emergency, significant oil spill or any complex offshore emergency



BSP Head of Security and Emergency Response (HSE/1) for a security situation



Chief Medical Officer (HML) for a serious infectious disease (e.g Pandemic Flu)

The EC may call on more appropriate people to fill any of the roles within the ECT if there is a need for a more experienced person in the team. This also applies to the EC. If responsibility is transferred, all affected parties should be informed and a sufficient hand over period should be allowed to fully familiarise the new participants of all relevant information concerning the emergency and the response. Any person needing to be excused from the ECT must arrange an alternate and agree the replacement with the EC prior to hand over of responsibility.


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Site Organisation 

Various Site, Departmental, Contractor and Governmental Emergency Procedures

The establishment of appropriate site emergency organisation led by a competent On-Scene Commander (OSC) is a key element in the BSP Emergency Response Management System. The organisation will vary dependent on location and nature of the incident. Each of BSP's sites and operations that could suffer a major emergency has appropriate organisations led by a trained and competent On Scene Commander or Representative.


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Typical Offshore Site Emergency Team On-Scene Commander (OSC)

Emergency Teams

Medical Team

Process Control

Muster Coordinators

Logistics Coordinator

Fig 2.3a Typical BSP Offshore Site Response Team


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Typical Onshore Site Emergency Organisation Gov’t BOMBA

BSP BOMBA

On-Scene Commander (OSC)

Gov’t Ambulances

Medical Team

If required

Police

Security

HR Rep

If required

CEA Rep

If required

Spare OA

Traffic Emergency Teams

Process Control

Muster Coordinators

Fig 2.3b Typical Onshore Response Team

The OSC is generally the most senior company person normally based at the site or responsible for the operation in the field (e.g. Senior Offshore Supervisor). He leads the company’s on-site response by directing the activities at the site and the use of support resources there. There are situations where the ultimate responsibility and authority for site response does not rest with the company. In such situations the BSP representative on-site may be more correctly described as the Company On-Site Representative (OSR) reporting to/liaising with the Contractor/Government On Scene Commander. He will still however be in command of the BSP resources on site. Examples are: 

Marine Vessels (including drilling rigs) - Vessel Master (or toolpusher) is in command.



Contractor / Customer / Public Areas (e.g. Pipelines, Filling Stations, Fuel Tanker Emergency) - Government Emergency Services have full authority. BSP only to support.



Company site outside Belait (e.g. Tungku Gas Plant, Metering Stations, BSM Facilities) - Government Emergency Services will have full authority for the response.


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Site Interfaces - Immediate Vicinity, Onshore Emergency Support, ECT On declaring an emergency the OSC and his On-site Command Team will: 

Alert and coordinate all necessary resources in the immediate vicinity to provide support



Alert and initiate any necessary evacuations of neighbouring sites etc.



For onshore, alert (via the BSP Emergency Switchboard) and then coordinate onshore emergency services - BSP Fire Service, Medical and Security. These will alert and coordinate Government support



For offshore, alert BSP departments to provide emergency support - Panaga Health Centre (HML) - to ensure speedy mobilisation of medical support - Aviation (SAV) and Marine (SMR) Departments - generally via STL Scheduler but direct links may also be appropriate. - Production Coordination and Control (PCC) Department (in their Operations Control Centre) - to monitor process, help coordinate / monitor shutdowns

The OSC will establish contact with the Duty Emergency Coordinator (EC) and, if the Emergency Coordination Team (ECT) is mobilised, maintain contact through the Operations Advisor in the ECT. Once mobilised the ECT takes over the coordination of onshore support. For an onshore emergency, the following staff from the corporate emergency organisation should, subject to the request or approval of the OSC and the EC, go to the scene: 

One of the Spare Operations Advisors to provide assistance to (or take over from) the OSC.



Security Duty Rep to coordinate the establishment of safety and security cordons



HR Support Team Members to provide support on evacuee and casualty management



CEA Rep to be responsible for media, community and government handling


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Off-Site Command Post / Staging Post The On Scene Commander may call for a forward support base / staging post to be established off-site at a safe distance from where incoming resources and off-site activities can be controlled. A second BSP emergency commander may be assigned to manage this but will be referred to as the Off-Site Commander or Staging Post Commander. The On Scene Commander may in fact take himself and his team off-site and re-establish command off-site i.e. still as On Scene Commander but managing off-site activities as well.


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BSP Emergency Services & Operational Support


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Panaga Health Centre Disaster Centre 

Panaga Health Centre Emergency Procedures, BSP-02-Procedure-0389

In the event of actual or potential multiple casualties, the Panaga Health Centre will activate its Disaster Centre / Operations Room, from where the CMO, Dentists and Senior Nurse coordinate the management of casualties from site to KB-SSB and RIPAS hospitals. The Panaga Health Centre coordinates the liaison with these hospitals, liaising with the various parts of the BSP Emergency Organisations thus: 

On-site Medic / Duty Doctor with the CFO/OSC at site - to coordinate site activities



CMO with the HR Rep - to share information and advise on overall situation



Dentist with the HR Support Team Leader - to share information on particular individuals

See Section 5.4, Multiple Casualty Management for more detail.


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BSP Bomba 

HSE Department Emergency Procedures, BSP-02-Procedure-0389

BSP has a full time, professional fire and rescue service which automatically mobilizes to the scene of a BSP (and many civil) emergencies when alerted to these either by the BSP Emergency Switchboard (VSL) or directly by the main sites with direct alarm systems or hotlines. Coordination of the Fire Services activities at the site is by the On Scene Commander. Any necessary contact from the ECT may be made by the HSE Rep.


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Process Coordination and Control (PCC) Department The Process Coordination and Control (PCC) Department from their Operations Control Centre (OCC) routinely monitors the process at various facilities and coordinates with the control rooms and operators across BSP production sites, and with BLNG, SCOT, Banda Gas Operations and the Refinery to optimise production. In an emergency they will monitor process conditions and help coordinate shutdowns, monitoring, process activities with these parties. They are also key in defining production continuity and contingency needs. The ECT should secure summary briefings from the PCC, either directly or via a Spare OA.


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HR & CEA Support Teams Two key support teams that may be set up are: 

Human Resources Support Team (HRST) - a relatives phonebank, and representatives at sites, hospitals, evacuation centres - under the leadership of an HR Support Team Leader



CEA Support Team - to man community and media phonebanks, advise and implement communications strategies and provide representatives at sites, hospitals, evacuation centres


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Other Emergency Support Teams Depending on the situation additional support teams may be called out including: 

Operational Support Teams in the departments - Aviation (SAV), Marine (SMR), Land Transport & Logistics (STL), Supply Chain Management (SCM).



Technical Support Teams to coordinate specialist response for (e.g.) oil spill, well blowout, pipeline emergency repair, business continuity

Emergency Support Teams may operate from the Emergency Support Room, adjacent to the ECC, or from a more appropriate location sometimes as designated in separate technical emergency procedures e.g. Blowout Contingency Plan (in TSW Emergency Procedures), Pipeline Emergency Repair Contingency Plan, Champion Internal Blowout Contingency Plan.


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Internal Communications and Interfaces PARTY TO BE CONTACTED (IF APPROPRIATE)

LIAISON THROUGH

On Scene Commander

Duty EC initially then when activated OA in ECT (and only the OA)

BSB Bomba - Control Room or Fire Chief

Emergency Site HSE Rep in ECT

Panaga Health Centre

Emergency Site : Paramedic / Duty Doctor HR Rep in ECT : HML Operations Centre HR Support Team Leader :: Dentist (Casualty Detail)

STL, SMR, SAV, Contractors providing support

OS Rep in ECT

Neighbouring sites / Off-site Incident Command Post

Spare OA

Contractors affected by the emergency

Spare OA (or Spare EC?) - to establish link HR ST Leader once link established

Emergency Support Teams - Oil Spill, Blowout, IBO, Flu Plan, etc.

Spare OA to mobilise, initially lead etc.

Table 2.5 Internal Communications and Interfaces


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Major Incident Management


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Zoning For a major incident with serious actual or potential off-site effects, an off-site Staging /Holding Area may be established and a second BSP 'Offsite Commander' may take command there. The principle of emergency zones may also be applied: 

Hot Zone - Area of an emergency where there is significant danger and only fully trained and protected personnel are allowed



Warm Zone - Area of an emergency where emergency command personnel may operate from with a reasonable assurance of safety but where non-essential people should be removed and controls must be in place to restrict entry to those actively responding or providing support.



Cold Zone - Area outside any potential danger where the agencies responding may establish a staging area (for equipment and personnel entering or leaving warm zone). support arrangements, evacuee and community receptions areas, media management under police control

Also terms applying to the type of emergency management apply: 

Operational – Direct actions to contain and control the emergency by those trained and protected to do so – generally taking place in the hot zone.



Tactical – Localised command and control or resources being provided in support of the direct emergency response, the care of casualties, evacuees, and other issues needing to be managed in the field – either on-site or off-site, but generally within a safe area but controlled as part of the emergency response, the warm zone.



Strategic – Broader management of the emergency including coordination of support to the field and the coordination of activities at hospitals, evacuation centres etc as well as all broader business and community issues.


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Government Involvement and Links There may also be at least some, perhaps significant, Government involvement in which case appropriate links will be established: National Disaster Council Brunei Shell Crisis Management Team (CMT) National Disaster Management Centre (NDMC) – Monitor or Manage BSP Emergency Coordination Team (ECT)

District Emergency Task Force

F& R Hospital Ops Ops Room Centre

Police Ops Room

Other Agencies

Security

Bomba Ops Room

Other Depts

HML Ops Centre

Staging / Holding Area

Police in Command Evacuee Control Media Control Other Govt Support

Forward Operating Base (FOB) Fire & Rescue (F&R) Police Ambulance Other Agencies

Cold zone

BSP Coordinator BSP Security BSP EA & HR

Outer Cordon

BSP Command Team BSP On Scene Commander BSP Site Team (e.g. Process Control, Muster, Logistics) BSP Bomba, Medical

Warm zone

Inner Cordon

Disaster Area

Fire Service if a fire / hazchem emergency Specialists as required

Fig 2.6

BSP Fire Service (for Belait) BSP Specialists as appropriate

Hot zone

Major Incident Management – Including Links with Government

The BSP Command Post / Government Forward Operating Base may be merged into one organisation, depending on the situation and the decisions of the relevant Command personnel at the time.


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Government Involvement /Management in Major Incidents The Government may take a greater role in a major incident with a Forward Operations Base and perhaps an Incident Control Point under their leadership with membership of or links with BSP. A typical arrangement, as discussed with Government National Disaster Management Centre (NDMC), is illustrated above. It comprises: 

Operational Level - In the hot zone between the respective Fire & Rescue Services and relevant Specialists - In the warm zone between the Government Forward Operations Base under and the BSP Command Post (under the BSP On Scene Commander) - In the cold zone , any Incident Command Post and Off-site BSP Emergency Teams



Tactical Level - Between respective Control Rooms and Operations Centres - With overall coordination involving the BSP Emergency Coordination Team (with the National Disaster Management Centre if activated)



Strategic Level - through the Emergency Coordination Team - Coordinating with various agencies through the relevant BSP departments - Coordinating with the Belait Emergency Task Force and/or National Disaster Management Centre if activated - And the BSP Crisis Management Team coordinating with the National Disaster Management Centre and National Disaster Council if activated


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Business Continuity and Contingency 

Manage Business Continuity BSP-02-Guideline-004

Once the status of the people, environment and ongoing safety of the asset involved is assured, attention will move towards re-establishing normal production. Where there has been no significant damage this may be simply a case of reinstating production. However, where there has or may have been significant damage to the asset (or an upstream / downstream facility) production may need to be made up from other assets. Either way the Production Coordination and Control Department (PCC) in the Operations Control Centre (OCC) will coordinate production continuity and contingencies with the necessary lines (within BSP and with BLNG, ROS and BSM) and report to the ECT through the Operations Advisor. In simple situations with the emergency resolved, it may be easiest if the Emergency Coordination Team (ECT) itself coordinates the business continuity aspects as a follow-on from the emergency and the Emergency Coordinator becomes the Business Continuity Manager. The ECT will continue to coordinate with the various involved parties but these may broaden and the composition of the ECT may change to accommodate different needs e.g: 

PPA Rep(s) if infrastructure or utility disruption is a major issue



IM Reps if IT or Communications disruption is a major issue



Chief Medical Officer, if situation is one of infectious disease or other health threat

Figure 2.8 – Business Continuity Organisation


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An alternative is to assign a completely separate team to oversee the Business Continuity and Contingency Aspects of a situation. If this is done, Conference Room Belunu 1 near to the ECC may be used as a Business Continuity Centre (BCC). 

Production Operations Crisis Protocols  BSP Head Office Business Continuity Contingency Plan, BSP-PPA-Plan-006  Electrical Business Continuity and Contingency Plan

Various Business Contingency Support Teams have been defined across BSP including: 

Production Operations Crisis Management Team



Asset Unit Recovery Team



IT Business Continuity Team



PPA Contingency Teams


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Crisis Management 

Brunei Shell Country Crisis Management Plan, BSP-02-Guideline-022

The Emergency Coordinator (EC) will inform the MD (or his alternate, DMD, TD, AD) of any significant emergency situation, and keep him informed of developments. If appropriate (i.e. the emergency could develop into a crisis or simply if significant additional executive assistance and direction is required to effectively manage the emergency) MD will activate the Crisis Management Team (CMT), using if necessary the Board Room on 2nd Floor of the BSP Head Office ‘N-block’ as a Crisis Management Centre (CMC) On being notified that the CMT is to mobilised, the ECT Communications Assistant will call for a colleague to help set up the CMC.

Figure 2.9 – BSP Crisis Management Team

If the CMT does activate it will take over the overall direction of the broader business, human resources and external affairs parts of the response including: 

Human Resources Management Strategies - With HD and HRS in the CMT, and with information being provided by the ECT, appropriate strategies will be decided and action plans conveyed by the CMT to the HR Support Teams.



External Affairs Issues and Communications - With MD, HD and CEA in the CMT and with information being provided by the ECT appropriate strategies will be decided and action plans conveyed by the CMT to the CEA Support Teams.


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The HR and CEA Reps will however remain in the ECC to (help) collate and convey appropriate information for these issues to be addressed properly. Crisis Management Team HR and External Affairs strategies and information releases must be passed by the Emergency Coordinator for him to check for accuracy and consistency with the operational strategies and action plans of the Emergency Coordination Team. If the Crisis Management Team activates for other than an operational emergency, the ECT may be activated even where not strictly needed for emergency response coordination. They can provide a 24-hour communications focal point for any Crisis Situation.


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Government Interfaces


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Technical Involvement in Emergency Response Relevant technical disciplines (including the appropriate rep in the ECTs) remain responsible for technical liaison with relevant Government technical departments in an emergency e.g. HSE w/ Government Bomba and Police; HSE/5 with Environment Unit; SMR with Marine; SAV with DCA; STL with Land Transport etc. There are specific coordination arrangements in place for specific types of emergencies tabulated overleaf in the BSP Emergency Communications Matrix on the next page All communications with external parties must be approved by the EC.


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National and Local Administrative Liaison For any emergency with actual or potential Local or National impacts or interest, BSP ECT (either EC or CEA Rep) will notify and keep updated: 

District Officers, as the Coordinator of Government response, and for the Community.

The relevant DO may activate his District Office Emergency Task to act as the "Strategic Coordination Group" described in the "Major Incident Management System". 

Petroleum Unit nationally, as Government Regulator, Government Shareholder Representative and coordinator of any cross Governmental involvement/communications Initial contact is through a PU Duty Rep, who will report to the PU Director. The PU Director may: - Instruct the Duty Rep to continue receiving updates and coordinate PU role with BSP - Decide to activate the PU Emergency Coordination Team.

All communications with external parties must be approved by the EC.

Governmental Notifications & Liaison Petroleum Unit

District Office

Emergency Response Coordination Team

Emergency Task Force

EMERGENCY TEAM LEADER PU Director

DISTRICT OFFICER

EMERGENCY CO-ORDINATOR Deputy Director

ASSISTANT DISTRICT OFFICER

Corporate Affairs Rep.

Engineering Duty Rep.

Petroleum Engineering Duty Rep

Fig 2.10

Marketing / Trading Duty Rep. Exploration Duty Rep.

JKR

Medical Municipal Police Dept. Military Bomba

National and Local Government Administrative Interfaces


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PARTY TO BE CONTACTED (IF APPROPRIATE)

TO BE CONTACTED BY

Government Bomba

Emergency Team at site BSP Bomba (Control Room / Fire Chief)

Government Hospitals – Emergencies via - KB /RIPAS/Tutong Hospital Operations Centres and Customer Care Sections

Emergency Team at Site HML Operations Centre – Hospital Ops Centres HR Support Team - Hospital Customer Care Sections

Government Health Department – Broader health, disease issues e.g. Pandemic, Any notifiable disease

BSP Chief Medical Office - as member of ECT & CMT

Government Police

Emergency Team at site BSP Duty Security Rep / Chief Security Officer/Head Emergency Response and Security

Serious Oil Spill (Tier 2 or Tier 3) - Government Marine Dept - National Oil Spill Coordination Plan (NOSCOP) Team if activated

Vessel Master - Where requirement under law BSP-SMR - liaising through OA, SMR or OS Rep in ECT or SMR Rep in Oil Spill Support Team





Marine Emergency: - Government Marine Dept

BSP Pandemic Influenza Contingency Plan, BSP02-Guideline-002

Oil Spill Emergency Procedures, BSP-02Procedure-0660

Vessel Master - Where requirement under law BSP-SMR - liaising thru. OA or OS Rep in ECT 

BSP Marine Department Emergency Procedures, BSP--02-Procedures-0393

Aircraft Emergency, major search and rescue event: - Government Department of Civil Agency (DCA) - Air Traffic Control in Brunei International Airport - National Search and Rescue (NSARCC) if necessary

BSP Aviation Dept Air Traffic Control (Operational) BSP Head of Aviation (Managerial) - Liaising through OA or OS Rep in ECT

Security Incident - Reported to and responded by the Royal Brunei Police and then, as mobilised by them, the Internal Security Department, and Royal Brunei Armed Forces

BSP Chief Security Officer/Head Emergency Response and Security liaising thru HSE Rep in ECT unless

Security Incident – Where Royal Brunei Police Force organises for Military (Mindef) to take over

EC has hotline to Mindef Ops Room from ECC - Could be passed to CMT (including hotline link)

Government Ports Dept - Marine / Ports Security under the ISPS Code Reports required to and response directed by: - ISPS Designated Authority (Director of Ports) - Police, through National Emergency line 993

Relevant Port Facility Security Officer (PFSO) BSP-SMR; BLNG-OM; BSM-BMS A Port Limit Security Committee may then liaise with the ECTs / Port Command Centres as described in:

Any emergency with Local Government Involvement or community impacts:

EC or CEA Rep or Head of External Affairs Or Crisis Management Team







Aviation Emergency Procedures, BSP--02-Proc0392

Security Emergency Response, BSP-02-Proc-0398

BSP ISPS Code Manual


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- District Officer/ DO Emergency Task Force Serious emergency with major National Government Emergency Service involvement. Community or national safety impacts: - National Disaster Management Council (NDMC) - National Disaster Council (NDC)

ECT Members w/ respective Agency Reps EC with Chair NDMC Crisis Manager with NDMC Chair (if CMT activated) Crisis Manager w/ Minister or Perm Sec Energy in NDC

Any emergency and especially highlighting any significant business of national interest issues: - Petroleum Unit Duty Rep, Director or ECT

EC or CEA Rep or Head of External Affairs Or Crisis Management Team

Serious emergency and especially highlighting any significant business of national interest issues: - Petroleum Unit – Director - Minister of Energies Office - Chairman of Board of Brunei Shell JV Cos - National Disaster Council if activated

MD / HD / AD in Crisis Management Team

For BLNG, BSM, BST/BGC Emergencies refer to their Communications Matrices Table 2.10

Government Interfaces


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Emergency Coordination Facilities


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Emergency Coordination Centre BSP has a dedicated Emergency Coordination Centre (ECC) and Emergency Support Room (ESR) in the basement on the North side of 'N'Block in BSP's Head Office in Seria.

Figure 2.11 - Emergency Co-ordination Centre (ECC)

Workstations and facilities are as indicated above. There are: 

GID base station link for the TSM Rep to plug in his laptop.



GID Personal Computers with network connection are available for: - CEA and HR Reps - For response statements, access to PRISMA etc. - HSE Rep - To maintain Electronic Event Log, displayed by ceiling projector. This can be set up under Netmeeting with the GID PC in the Crisis Control Centre

Multiple telephone sockets have been installed in Conference Room Belunu 1 to allow it to be used as an additional Emergency Support Room (e.g. for Oil Spill Support Team, Business Continuity Team), and for use in training and exercises.


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HR Support Team Room There is a dedicated HR Support Team (HRST) Room in the western corridor of the "N' Block basement of BSP's Head Office. This room can be used as a basic phone-bank room and a room from which to coordinate the activities of HR Reps at sites, hospitals, on visits etc. If further space, phone lines are required, the HRSTL may request the use of one or more of the Belunu Conference Rooms or any other Conference Rooms in HQ. IM&T can then be asked to fit these rooms with additional phones. There is an alternative /back up HR Support Team Room in the Telecommunications Building, around the corner from the alternative ECC.


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Fax Machine (Tel: 5060) SERH-S-005

NOK (2083)

NOK (5065)

NOK (5063)

NOK (5062)

NOK (2038)

To PCC & ECC

Team Leader (2763)

First Aid Kit Box

Stairs To N-Block Entrance

Door

NOK (5061)

SERH-S-005 LOCATION – West side side N-Block basement BSP Head Office, Seria

Whiteboard

Whiteboard

Whiteboard

BSP Staff NOK Directory

Figure 2.11 - HR Support Team Room


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CEA Support Team Rooms The CEA/2 office located on the 1st floor Southside of BSP's Head Office, ‘N’ block acts as the CEA Support Team Room. Any coordination of site and community reps, and at least any initial phone-bank response is carried out from here. For any major situation, this room becomes a Media Monitoring Room and general coordination moves to the other CEA office area on that floor. The CEA office area is equipped with televisions and FM radios.


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Alternative Emergency Coordination Centre A back up ECC in the Telecommunications Building is available for use in the event the primary ECC is inoperative (i.e. due to flood or power failure). ECC phone lines can be switched from the ECC to the back-up ECC by VSL.


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Emergency Command and Control Vehicle [ECV] The Emergency Command Vehicle (ECV) is a mobile office and communications facility, part of the fleet of vehicles provided by the BSP Fire Service. It may be mobilised for use as: 

Fire Scene Command Post by the BSP Chief Fire Officer.



On Scene Command Post for use by a BSP On Scene Commander (OSC) - When he doesn’t have a control room, office etc for the particular site



Off-site Incident Command Post by an OSC (or separate Off-scene Coordinator), when - Emergency leads to complete site evacuation or - Emergency impacts on neighbouring sites or requires significant off-site coordination

If instructed by the OSC or Duty EC, the BSP Switchboard will notify the BSP Fire Service Control Room to mobilise the ECV. The BSP Fire Service will then drive the ECV to the location and set it up, including the MAR antennae. They may need to manoeuvre the vehicle to avoid MAR blind spots. Note that Bandar Gas Operations and Badas areas (1 km from the main road) are out of MAR range. Appendix 1 provides the contact numbers for the ECV communications systems. Appendix 2 provides a plan and information on its set-up. This may prove useful to On Scene Commanders and Spare OAs sent to site.


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2 IMPLEMENTING

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THE


RESPONSE


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Activating the BSP Emergency Response Any emergency in BSP, BSM, BST or BLNG with significant actual or potential harm to personnel, the environment, assets or reputation MUST be reported to the Duty Emergency Co-ordinator (EC). A Site Supervisor (On Scene Commander) or in the absence of a Supervisor/ On Scene Commander, the Observer of an emergency does this by: 

Calling BSP Switchboard (VSL) through one of: - Telephone: BSP Emergency Line - 2999 (3372999 from outside), Back up 3229999. - Radio on VHF Channel 15, 16 & 19 - Radio on EML (Extended Mobile Land) channel 1



Asking VSL to alert the necessary emergency services



Asking VSL to contact Duty EC and have him call back

The OSC or Supervisor at a company site can instruct VSL to block-page the Duty ECT without going through the Duty EC if the situation warrants it. VSL will then contact: 

Any emergency services requested by the person reporting



Duty Emergency Coordinator (EC) by pager



Relevant line supervisor / duty rep as advised by caller

On receiving the page the Duty EC will: 

Contact VSL to - Get the message, and contact information for OSC - Confirm other requests of OSC being actioned



Contact OSC to get initial report



Assess available information, and decide appropriate corporate support needs/response. The appropriate response may be: Leaving line to manage situation, with updates (and reassessment) as appropriate - Authorising and co-ordinating assistance to be given to the line by other departments - Taking over the management of the response, activating the Duty ECT.



If he decides to activate the Emergency Coordination Team (ECT), instruct VSL to initiate a block pager call out.

On receiving a Block Pager Call (i.e. Pager indicates '999999999'), ECT members must: 

Proceed immediately to the Emergency Co-ordination Centre (ECC) in the basement of ‘N’ Block, BSP's Head Office.


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

Complete log in board with name/time of arrival



Contact VSL on 337-2558 to advise arrival.



If arrival at ECC will take some time, call VSL to confirm receipt of page/ETA at ECC

If the EC decides not to activate the ECT, he will: 

Assess and instruct the appropriate actions and ongoing roles and responsibilities for the relevant duty ECT members and Line personnel, including the need to feedback to him



Maintain awareness including receiving updates, reassessing the need the ECT and being ready to raise the level of response


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Observer/Reporter Observer/Reporter

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Line Supervisor/ LineEmergency Supervisor/ VSL Switchboard (VSL) Commander On Scene Commander On-Scene

Emergency Coordinator

Alert Emergency Services

Not Manned Site Report to: - Emergency Switchboard (VSL)

Alert Relevant Line Supervisor who sends OSC to site Manned Site Report to: -Site Control Room - Line Supervisor

Assess Threat – Is it easily controllable locally?

Y

Alert Duty EC if appropriate

N

Alert VSL


Site managed response

Alert Duty EC

Is emergency

Is emergency remaining remaining under under control?

control ?

Y

N

Alert VSL


Update Line Supervisor & Monitor Situation

Alert Duty EC

Activate ECT Callout

Mobilise ECT?

Manage Emergency Response

Figure 3.1 – Activating the BSP Emergency Response


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Other Information


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Parking ECT Members responding to a call-out during office hours may park their cars in the Management car park or in the Loading Area in front of 'M-Block' rather than waste time searching for a parking space. If these areas are full, they may park their cars at the side of the entrance. Either way, ECT members should pass their keys to the Security Guard at the entrance and ask them to move the car to a vacant car parking space.


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Security The Security Guards at the Head Office Main Entrance have a pager that will sound if the ECT is block paged. On a block page they will unlock the doors to the ECC and ESR, report to the HSE Rep in the ECT to ascertain other necessary actions.


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Emergency Power In the event of a power failure, all light fittings and sockets in the ECC will continue to be supplied with power via the Head Office's Essential Switchboard from both the: 

Emergency Generator Set which will run automatically



Uninterruptible Power Supply (UPS), which can supply power for 60 minutes.


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Catering If it appears that the response teams are going to be active for a prolonged period of time, the HR Rep in the ECT should arrange drink and food for all involved in the response (CMT, ECT, HR Support Team, Media Support Team, Evacuation Centre, Media Briefing and, most importantly the Emergency Sites including Government posts e.g. police, fire brigade etc. This should be organised by the HR Rep/Support Team via the Hornbill Apartments Catering Contractor - 24-hour contacts: 3372654 (24 hours), duty mobile number: 8730344. ECT must remain alert to any urgent needs for water, cleaning facilities, toilets etc by field teams and organise these accordingly.


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Reliefs If it appears that the ECT and support teams are to be active for prolonged periods of time then individuals should arrange for reliefs. The relief process should be staggered to maintain continuity of knowledge of the situation. There must be sufficient hand over to allow a full briefing of past events and the current situation. In general individuals should not remain on duty in the emergency response rooms for more than 12 hours at a time.


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Cost Accounting 

Emergency Procurement Procedures, BSP-02-Procedure-2008

If a response is being co-ordinated by the ECT, all mobilisations and purchases involved should be tracked to allow correct charging to relevant departments afterwards. For a major emergency, Accounting (FAC) and Supply Chain Management (SCM) should be called upon to set up appropriate mechanisms.


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Temporary Stand Down Where not needed to remain in full session, the Emergency Coordination Team (ECT) may stand-down temporarily, leaving the various emergency / line / departmental response teams / departments to continue managing the situation under a pre-agreed overall strategy. When the ECT re-convenes after a temporary stand-down it must be made clear whether it is: 

Full time re-activation of the ECT with ECT Members taking back overall coordination of response in which case this should be clearly conveyed to all operational support teams (e.g. OSCs, OS Departments etc)



Part-time re-activation simply to gather status reports and - Confirm, if necessary modify, overall approach to operational response - Check status and appropriate responses in place for longer term issues - Casualties, Relatives, Community, Business Continuity, Government Relations, Media etc.


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Standing Down the Emergency Response Organisation The Emergency Coordination Team (ECT) may be stood down completely when the Emergency Coordinator (EC) decides: 

Operational activities can be managed by the normal line functions, liaising between themselves and with the corporate support departments (HML, HR, CEA) as necessary



Broader issues such as business impact, casualties, media response can be managed by the relevant corporate departments without the coordination of the ECT

When he stands down the ECT, the EC must formally hand over responsibility of the ongoing management of the incident follow-up to the relevant Asset/Service Unit Manager (if he has not already done so during the emergency response itself) e.g.: 

For a Company facility, the relevant Asset Manager



For a marine, aviation, land transport incidents, or third party oil spills, the Services Manager



For a Rig/Wells Services emergency, the Head of Well Engineering (TSW)



For Contractor related incidents this would be the Contract Holder's Manager.

The EC handover will include: 

Present status and measures in hand



Summary of Emergency Response and copies of Situation Reports, Event Logs, Government communications and any other material information



Any follow-up or ongoing non-operational activities - Especially those related to Personnel, External Community Relations

Affairs,

or

The EC must also ensure that: 

Necessary logs are completed and passed to the HSE Representative as Recorder



A debrief of all participants is conducted as soon as practicable after standing down



A debrief report is compiled, reviewed & published identifying learning points and improvements to the ERMS. HSE/1 can assist. Significant actions generated from this review will be recorded in FOUNTAIN and followed-up by HSE/1

Each member of the ECT and EST is responsible for restoring the facilities in the rooms to their original state of readiness before leaving.


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3 ROLES

AND

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RESPONSIBILITIES

The Emergency Coordination Team (ECT) has been designed to provide a core team of key competent, experienced people from various disciplines to at least initiate an effective emergency response whatever the scenario. As such the ECT should carry out whatever actions they, as individuals expert in their own area and as a team under the overall leadership of the Emergency Coordinator, deem appropriate. This section provides checklists of general actions and considerations for the members of the Emergency Coordination Team (ECT) and Core Support Teams (HR, CEA) and some Technical Emergency Support Teams (ESTs). There are more scenario specific checklists in Section 5.


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General Roles and Responsibilities of the ECT GENERAL DUTIES

AND

RESPONSIBILITIES

OF ALL

ECT MEMBERS

Done

INITIAL ACTIONS Proceed immediately to the Emergency Co-ordination Centre. If first   

to arrive If the ECC is locked, obtain keys from security in M-Block Reception Check for a site status report fax Start the timed event log (on the electronic whiteboard)

Log in on arrival using whiteboard in ECC, noting name and time Report presence to BSP Switchboard (VSL) and advise of likely incoming calls to be routed to them Enter name on name plate Test telephone - that ringer is on, that they can dial out and that people can dial in Ascertain the situation by:  Surveying the whiteboards  Receiving briefing from Emergency Co-ordinator / Operations Advisor  Asking brief questions Agree immediate and ongoing actions with Emergency Co-ordinator Question whether they are the appropriate person for the particular situation. If not, with the approval of the Emergency Co-ordinator, identify somebody more appropriate ONGOING ACTIONS (in addition to updating and maintaining above) Establish and maintain a process of collating, analysing and disseminating information including:  Maintaining individual timed logs on paper (Forms in workstation drawer)  Maintaining ‘own’ whiteboard with up to date information relevant  Flagging up to EC / Other ECT Members key information / requests / feedback  Advising HSE Rep. (or other Logger) of key information for PC event log / electronic whiteboard Maintain company confidentiality about the emergency response events after stand down Reference Documents for all ECT Members:  Emergency Coordination Procedures, BSP-02, Procedures-0359 

Oil Spill Emergency Procedures, BSP-02-Procedures-0660


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Emergency Coordinator (EC) EMERGENCY CO-ORDINATOR (EC)

DONE

The role of the Emergency Coordinator (EC) is to direct the overall response strategy and overall manage the Emergency Coordination Team (ECT). IMMEDIATE ACTIONS For a production emergency - Ensure PCC are aware of emergency and are coordinating upstream/ downstream shutdowns and other production /process related communications. Brief arriving ECT members on situation and delegate immediate actions Select the most appropriate Operations Advisor from Operations, Drilling or Campaign. Delegate additional roles to the other duty Operations Advisors as required. Stand down those not needed after the Emergency Co-ordination Team has settled down. Confirm with HR Rep that Panaga Health Centre are activated as required (e.g. Ambulances, Duty Doctor, CMO, Disaster Operations Centre), are being kept updated and that they will provide updates on their part of the response For an onshore (or nearshore) emergency – Check through OA that there is a BSP OSC or OSR on or on the way to the scene (e.g. from DOP). Dispatch a spare OA to assist OSC or to act as OSC if one not there/on the way. Decide, on the need for any Emergency Support Team, (e.g. Oil Spill, Blowout) instructing one of the Spare OAs to organise call-out, briefing and at least initial interfacing with ECT. Request Contractor Management be called to the Emergency Co-ordination Centre, if required (particularly for contractor owned or operated vessels, facilities, activities) Decide with HR Rep whether HR Support Team, HR Hospital Rep, Clubs are to activated. Decide with CEA Rep if CEA Support Team at Head Office and/or CEA Reps are needed at the site (if onshore), Hospitals, KB Wharf, Anduki, Evacuation centres etc. For an oil spill consider and instruct appropriate notifications and alerts to HSE/5, Oil Spill Support Team, Government Agencies, EARL, and STASCO. Decide dispersant strategy. Inform MD or TD, AD of the situation. Advise on the potential impacts and decide whether Crisis Management Team (CMT) should activate. If CMT to be activated advise team:  HSE Rep should get VSL to send a Comms Assistant to the Board Room to set up CMC Phones.  CEA & HR Reps will remain in ECT but HR & EA strategies will be directed by CMT Ensure Petroleum Unit (via Duty Rep) and District Officer are notified as appropriate. Contact with Duty Reps may be delegated to CEA Rep, but high level liaison should be by EC or CMT if active Ensure other appropriate Government Agencies are notified and updated accordingly. Scenario specific checklists in Section 5 identify appropriate agencies. Review composition of the ECT and whether changes are necessary Ensure appropriate line and other Company notifications are made Mobilise Departmental/Functional Representatives for additional support as necessary Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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ONGOING ACTIONS Maintain the overall Emergency Management Process. Throughout:  Maintain strategic overview, make decisions  Delegate actions : Do not get too involved in the detailed actions of the ECT members  Conduct regular (but not too frequent 'time outs' to check ECT's overall understanding  Maintain high level interfaces e.g. PU, DO unless CMT activated in which case - just CMT  Update CMT - Verbally and through written Situation Reports Note: If the CMT is activated they will take on the high level Governmental, Human Resource, Community and External Affairs aspects/communications


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Emergency Coordinator Roles and Responsibilities (Contd.) Agree operational response strategies with Operations Advisor, and logistics support strategies with the Operations Advisor and Services Rep e.g support to site, possible evacuation from around the site, broader mobilisations of resources to help Decide HR strategies with HR Rep e.g. Notifications to relatives, Best approach to other relatives; Activation of evacuation / reception centres. If CMT is active this will be directed by CMT. Decide External Affairs strategies with CEA Rep e.g. Proactive contact with Government and Community Reps, Initial media statement and whether for proactive release or just response. If CMT is active this will be directed by CMT. Discuss media releases with CMT-MD or HD and Director PU as necessary. Ensure security issues are being addressed by HSE Rep, particularly for onshore GUIDELINES ECT Information Sharing - Make sure ECT Members are sharing key information either verbally (or better) by displaying it on their white boards, or if of relevance to all the Logger's electronic log/whiteboard. Time-outs - Time outs are short periods where the EC should:  Summarise the situation as he sees it  Check particular key fact  Describe the overall strategy  Comment on the expectations on each ECT member. They are for checking the ECT know what is happening and what they should be doing. They are not for reporting and sharing information and they are not for giving detailed instructions to each Member. This should be happening outside the Time-out Overall Situation Reports - Company will need to ensure that key information is passed to involved parties in a timely fashion. The easiest way to standardise this is in the use of a Situation Report. Suggested formats are in Appendix 5. A Spare OA might compile these but the EC should check for accuracy and sign them off prior to issue. Government & Shell Communications - Discuss with CMT broader implications that the Petroleum Unit, Group, Regional operating units (EPA) and other Companies may need engagement on. HR Strategies - Company must take appropriate actions and ensure proper support to minimise the impacts on People. This means making sure, through the HR Rep and HR Support Team that:  Panaga Health Centre & Government Hospitals have the information / support they need  Relatives of the injured are being notified and assisted (including Contractors)  Appropriate responses / information is given to those enquiring about 'their loved ones'  Nearby sites, communities are being properly informed, evacuated, accommodated etc  Responders on long term response have shelter, water, toilet and cleaning facilities  Staff generally are informed and updated about the emergency


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Communications Strategies & Information Releases - There will also be a call for general information to be released to interested parties such as noninvolved Government Agencies, the Community and the Media. The EC (and CEA Rep) must assess the likely and actual public information demands and decide how to manage these. With the CEA Rep they must:  Compile an immediate appropriate Initial Response Statement (Templates on ECC CEA PC)  Provide agreed Response Statement to HR & CEA Staff for use is any verbal responses  Decide whether an Initial Statement should be proactively released, to who, and how.  Pass the Response Statement to MD and then PU for approval for use as a Response Statement  Draft and pass to MD and PU for approval any proactive / subsequent Press Releases  Pass the management of Media to CEA / CMT if interest likely to build / CMT is active Confidentiality - Remind ECT to maintain confidentiality regarding the emergency & response Specific Reference Documents for Duty ECs:  Brunei Shell Crisis Management Plan, BSP-02-Guideline-022


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Operations Advisor (OA)


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Actions, Roles and Responsibilities

OPERATIONS ADVISOR (OA)

DONE

The Duty Operations Advisor most appropriate to the emergency site / operation will become the primary OA. He will be the primary point of contact between the ECT and the On-Scene Commander (OSC) with overall responsibility for ensuring the ECT understand what is happening at the site and what the site needs. He will, as appropriate: Establish and maintain contact with the OSC. Get from the OSC: (e.g):  What has happened / is happening?  Is situation contained or escalating?  How many people might be injured? Overall Personnel Status  What support has been requested, has arrived, is needed  Are there any off-site implications - Should neighbours be alerted, evacuated? Relay information, requests and advice from the ECT. Keep conversations short and focussed - Recognise that the OSC is under pressure, and has his priorities and emergency management process. Note: After the initial contact from the OA to the OSC, the OSC should call OA on a regular basis (e.g. after his site time-out). OA should not need to be calling OSC, except if no call received for some time, and for urgent matters. After each call from OSC:  Brief ECT - Relay information, questions and requests  Ensure site requirements are communicated, understood and progressed by the ECT  Ensure ECT understand what is happening at site, and what needs to be done to support site  Ensure ECT understand medical, logistical and evacuation needs, especially on casualties  For onshore, ensure ECT understand the off-site issues e.g. near-site coordination, neighbours notifications and :: Spare OA should perhaps look after such issues Secure and use the relevant site or operational emergency procedures from the ESR cupboard. Secure relevant charts, maps, plans from map chest in Teledata Room or GIS via Spare OA / TSM Confirm that appropriate plant shutdowns/isolation have been implemented:  At the site (via OSC and confirm with Process Coordination and Control Centre (PCC))  By other sites (upstream and downstream) with PCC : Establish and maintain link w/ PCC. Explain the POB System on the particular site and the POB Status Reports coming from site. Check OS Rep gets LOGOS POB printouts for relevant offshore locations. Evaluate site specific problems such as local operating procedures, hazards etc Establish and maintain the 'Situation Report' whiteboard Ensure key information placed on the Logger's electronic event board, and /or whiteboard. Agree with Emergency Co-ordinator the operational strategy Brief any Emergency Support Team Leader on his arrival Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Establish and maintain a personal timed log of all actions and communications. Reference Documents:  Relevant Site & Operational Emergency Procedures

Scenario specific actions are provided in Section 5.


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Operations Advisor – Guidance Any one of the Duty Operations Advisors (from xOP, SCO or TSW) may make contact with the site initially but ultimately the most appropriate OA (perhaps even one called on from outside the Duty OAs (e.g. more relevant xOP, TSW, SCO section or from SMR, SAV etc)) will become the primary contact with the site and will: 

Initially call the On Scene Commander / Representative and get Initial Status Report and identify immediate support needs



Subsequently await the regular Commander / Representative



Brief the ECT on the situation and all site requirements, each member of the ECT being responsible for ensuring the mobilization and coordination of relevant support: - HSE Rep – to ensure BSP Bomba activated and coordinating Fire Service; BSP Security activated and providing site security and police liaison; and to consider need for environmental /oil spill support from HSE/5 - HR Rep – to ensure Panaga Health Centre activated and coordinating Medical support; to ensure HR Support Team activated and providing phonebank, site, hospital and evacuation centre support; and to ensure relatives notifications for BSP and Contractors being properly considered and managed - Logistics Rep - to coordinate support from the BSP marine, aviation, land transport, and procurement departments; and to coordinate with third parties providing logistics or supplies support - CEA Rep – to coordinate External Affairs support including with media, residents, community reps, government agencies – at site, and by telephone etc.



Organise and track the progress on site support requirements



Secure and coordinate provision of other technical support for the emergency

updates

from


the

On

Scene

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Structure of Calls from the On Scene Commander The link between the On Scene Commander/Representative is key to the management of the emergency. Calls should be: 

Made by the OSC to the Operations Advisor on a regular basis - After the OSCs time outs with his team - On a rough timing agreed between the OSC and OA



Brief and efficient, focused on updating the OA on: - Current status: escalating, being brought under control, contained, apparently resolved? - Key events : - Arrival of support, Further support awaited or needed - Muster Situation: Stations safe or moved; - Casualty Situation - Threat to neighbouring sites, traffic routes, gathered crowds and their management - Any interest or concerns from relatives, community, government, media etc.



Focused on the response and not discussion about the reasons



Controlled by the OSC and contained so do not go on too long.


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'Spare' Operations Advisors


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Onshore Site Support

ONSHORE SITE SUPPORT OA

Done

In the event of a major incident onshore, the On Scene Commander / Representative (OSC/ OSR) may request or the EC may instruct a Duty Operations Advisors to go to site to assist or take over as OSC/OSR. The assigned OA will: Collect the OA Pack (from either OA drawer, or shelf in Teledata Room. This contains:  Operations Advisor Fluorescent Tabard / Vest  Laminated guidance sheet on OA as OSC/OSR  Emergency Site Security Pass - Need to complete and have EC sign this. Proceed to the incident site with full PPE. Report to the OSC & follow his instructions To Take Over as OSC. If there is no OSC, the assigned Duty Operations Advisor may assume the role and: -

Assess the situation Liaise with other personnel on site, providing overall direction as OSC Establish & maintain contact with the Operations Advisor in the ECT Act as described in Generic OSC Roles and Responsibilities (Section XX)


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Other Roles for Spare OA

OTHER OPERATIONS ADVISOR – (ALTERNATIVE ROLES)

Done

Assisting the primary OA, or other ECT members in gathering and interpreting:  Data from multi-site situations  Technical information from various internal and external sources  Personnel on Board / Site (POB) data Activating, mobilizing and initially leading an Emergency Support Team. E.g:  Oil Spill - as in Oil Spill Procedures  Blow-out - as in Well Engineering Emergency Procedures  Pipeline Emergency Repair Team - as in Pipeline Emergency Contingency Plan  Business Continuity Teams - as in Manage Business Continuity Particularly if HSE Rep is becoming overloaded on other tasks, take over event logging. Update and maintain the ‘timed event log’ on the Computer and project on the screen for the ECT to view. Alternatively use the electronic whiteboard. Periodically compile and distribute a summary of events and actions to ECT members Compiling Regular Situation Reports, getting sign off from EC and distributing these to involved parties as directed by EC e.g. CMT, SIEP, PU Operations Advisor (Ref Appendix 5) Providing briefings to explain the situation to:  Arriving ECT Members in early stages  HR and CEA Support Teams  Visiting CMT Members  Visiting Government VIPs or VVIPs - e.g. in Emergency Support Room. Standing in for late or absent team members

Scenario specific actions are provided in Section 5.


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Generic OSC / OSR Roles and Responsibilities

ON SCENE COMMANDER / REPRESENTATIVE (GENERIC ONSHORE)

Done

Person : Operations Person designated /trained as On Scene Commander (DOP/1x, POP/xx) Spare OA (or other individual from Head Office) Reports To: Initially : Duty Manager; Then in ECT : Operations Advisor Location : Emergency Site or ECV Instructs : Emergency Team Coordinator  HSE/11 : Government Bomba  HSE/12 : Police  CEA / HR Reps Liaises with : HML Medic Responsibilities: Overall direction of emergency response on the site  Safety of Personnel on Site / Safety of adjacent sites  Safety of the Public / Security of the site  Integrity of the Facility (Shut in, make safe) If any Brunei Shell JV Company emergency poses significant threat to the public, property or the environment, the Government Emergency Services have overall responsibility and authority for the response and are ‘In Command’. The BSP designated person still co-ordinates Brunei Shell’s activities, advice and support but is better referred to as BSP ‘On-Scene Representative’ An individual arriving on site to act as OSC / OSR will: 

Establish contact with Person who has been 'in command' for BSP/BLNG/BSM/BST so far



Receive report on situation including  What has happened;  Current shutdown status;  Personnel known/suspected to be involved ;  Notifications already made, those yet to be made Establish appropriate site organisation, ensuring site individuals and teams understand leadership and reporting structures and start to provide reports, information and recommendations accordingly:  Line responsible for emergency site / operation (DOP, POP, PPA, TSW etc)  HSE/11 (BSP Bomba); HML (BSP Medical); HSE/12 (BSP Security)  CEA / HR Staff that may be sent to site Define and confirm / initiate necessary additional notifications, mobilisations etc..  Emergency Command & Control Vehicle [ECV]  Line, Bomba, Medical, Security, CEA, HR etc. Assess Situation and decide “Plan of Action” including:  Process - Further shutdowns, depressurisations, off-site alerts  Neighbours - Need for area evacuation; Notifications, evacuations, precautions by neighbours  Fire Team Response – Is it safe to intervene?  Logistics – Oil spill response, further fire fighting support.  Medical Support Needs - Medevac, Multiple Medevacs, Medical Teams  Security [HSE/12]; Police for public access limitation.  Reputation – CEA/ HR representative required Continuously review the situation, holding regular ‘Time-outs to structure Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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the ‘Management of the Emergency’ :  Receive Information - From supervisors and support services  Assess - Changes and developments on Threats and Action Plan  Plan - Decide appropriate actions  Delegate - Actions to team members  Communicate - Brief Team; Talk to ECT Review the structure of the emergency organization and composition of emergency teams, including:  Taking account of likely duration of emergency, and need to allow for shift work  Ensuring and monitoring health and safety issues  Monitoring and avoiding excess stress Reference Documents (with specific guidance on Onshore OSC roles) :  Landfield Emergency Procedures, BSP-02-Procedure-0028 

NGCP Emergency Procedures, BSP-02-Procedure-0029



Hoist Emergency Procedures, BSP-02-Procedure-2009



Onshore CTU Emergency Procedures, BSP-02-Procedure-2012



Well Services Field Teams Emergency Procedures, BSP-02-Procedure2011




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Guidance – On Scene Commander Lead the Team The On-Scene Commander must LEAD the people on site through the emergency situation. At all times :  Ensure clear leadership of the team. Let all personnel know you are IN COMMAND  REMAIN CALM - Actively manage stress and potential panic, both in one’s self and others

Assess the Situation  

Gather information - Personal observation Senior Supervisor report. Ask questions to clarify and to fill gaps in information Assess the actual or potential threat to and from: - Process: Is situation under control? Is facility safe? - Other hazards: - Personnel: Are musters, neighbours safe? Are there people hurt, missing?

Define Plan of Action    

Identify and prioritise the problems to be addressed Assign available resources and actions to address the problems Identify resource requirements. What logistics are available? What can be mobilised? Consider need for medical teams, oil spill response.

Delegate Actions & Communicate to Emergency Team and ECT 

Security : Ensure a suitable isolation zone is established around the emergency site. BSP Security personnel and Police / Traffic Police instructed to close roads and shut off access to all but emergency services.  CEA / HR : Instruct CEA / HR representatives in their required roles.  HSE/11 Bomba  ECT (via Operations Advisor) - Call Operations Advisor regularly (after each time-out) and update him on: - General status including whether coming under control or getting worse - Support needs - medical support, technical information and advice - Information on Personnel Status, as it becomes available Be brief and keep to the point. Avoid repetition and do not go into the causes/reasons for the emergency unless relevant to its resolution - The incident investigation can wait until later.

Re-Assess Repeat the cycle: Assess - Plan - Delegate - Communicate - Re-assess and Keep an Eye on Stress


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Operations Services (OS) Representative OPERATIONS SERVICES (OS) REPRESENTATIVE

DONE

The Operations Services Representative is responsible for the co-ordination of transportation and supplies needs from both internal and external sources. He will as appropriate: IMMEDIATE ACTIONS Establish and maintain contact with STL Monitoring Clerk  Confirm initial mobilisations  Determine the availability and status of land, air and marine resources  Ask them to fax through a POB print out from LOGOS Recognise however, that the BSP LOGOS POB may not be accurate for facilities without automated check-in and check-out through LOGOS. For rigs, vessels and barges LOGOS is generally only updated at the end of each day by the facility sending lists to STL and them manually updating. Establish and maintain contact with SAV Control Tower and coordinate any activity of or observations from Helicopters. Establish and maintain contact with the OS Duty Reps, briefing them on the situation and immediate needs agreeing any mobilisations and support from their resources (including whether they need to set up support teams at their offices):  Marine (SMR)  Aviation (SAV)  Transport and Logistics (STL)  Supplies / Procurement (SCM) Initiate and maintain logistics mobilisation status on the whiteboard Initiate and maintain a personal timed log of actions Obtain weather conditions / forecast via STL or TSM Duty Rep. Consider and advise ECT of any transport implications Initiate call-out of appropriate Duty / other Operations Services personnel Consider whether additional / alternative OS Reps needed in ECT e.g:  SMR/2 Rep for marine emergency, oil spill or even any complex offshore emergency  SAV Rep for an aviation emergency, significant search & rescue effort (w/ NSARCC activated)  STL Rep if main focus is onshore ONGOING ACTIONS (in addition to updating and maintaining above) Receive information about the logistics, equipment and materials needs of the site from the Operations Advisor and coordinate the provision of those needs Proactively consider what further logistics, supplies etc might be needed, could prove useful - Discuss with OA, and secure agreed resources. Initiate the procurement of standby emergency response equipment and supplies Inform / update the National Search and Rescue Co-ordination Centre (NSARCC) For onshore sites, consider the need for buses etc to transport evacuated personnel away from site. Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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For offshore emergencies, consider the need for buses to transport evacuated personnel from KB Wharf or Anduki to reception facilities (if other than at KB Wharf or Anduki). Reference Documents:  Aviation Emergency Procedures, BSP-02-Procedures-0392 

Marine Emergency Procedures, BSP-02-Procedures-0393



STL Emergency Coordination Procedures, BSP-02-Procedures-0395



STL/1 Emergency Procedures, BSP-02-Procedures-0394



Procurement Emergency Procedures, BSP-02-Procedures-2001


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HSE Representative HSE REPRESENTATIVE

DONE

The HSE Representative should both provide HSE advice relevant to the emergency and guide the ECT on the application of the various emergency procedure, plans and use of the facilities. He or she will, as appropriate: IMMEDIATE ACTIONS Identify and ‘Log’ the events and actions so far Instruct BSP Switchboard (VSL) on further calls to absent or alternative ECT Team members Brief Duty Security Officer to ensure appropriate security measures at ECC and onshore locations. For an oil spill, alert Head of Environmental Affairs (HSE/5) and Head of Emergency Response and Security (HSE/1) to attend ECT. If CMT is to be activated, instruct VSL to send an additional Communications Assistant to the Board Room to set up CMC Phones. Advise and update Head of HSE of events ONGOING ACTIONS Update and maintain the ‘timed event log’ on the Computer and project on the screen for the ECT to view. Alternatively use the electronic whiteboard. Periodically compile and distribute a summary of events and actions to ECT members If becoming overloaded on other tasks call on Spare OA to take over event logging Confirm ECT have and use the information and resources they require e.g: - Generally, the relevant site and operations emergency procedures, relevant maps and plans - For an oil spill, the Oil Spill Emergency Procedures, Onshore and Offshore Guides to Oil Spill Response and the Coastal Environmental Sensitivity and Oil Spill Response Guide. Advise ECT on the correct application of the Emergency Response Procedures. Refer ECT members to emergency checklists in Chapter 5. Encourage the maintenance of time logs by team members Ensure communications to and from the ECC are effective. Identify and get Communications Assistant to resolve any problems e.g. phones not working, IDD not available, Faxes not getting through, calls not being routed properly Consider (with EC) need to contact relevant government authorities with technical or 'regulatory' role / responsibility for particular emergency: e.g:  Emergency Services - Police / Fire Service (Note: HML will manage link with hospitals)  PU HSE - for any significant emergency, and for any oil spill (alongside the Duty Rep contact)  Department of Environment Park & Recreation - for an oil spill  Fisheries - for an oil spill  Marine - for a marine vessel emergency or oil spill Assess potential security implications and ensure adequate security measures. Consider whether the Police (RBPF), and the Military or Intelligence Services) might need to be involved. Liaise with HSE/1, Head of Emergency Response and Security, perhaps calling him into ECT. After stand-down, compile the debrief report If becoming overloaded with activities call for assistance from a Spare OA Reference Documents: Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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

HSE Emergency Procedures, BSP-02-Procedures-0397



Security Emergency Procedures, BSP-02-Procedures-0398


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Human Resources (HR) Representative HUMAN RESOURCES (HR) REPRESENTATIVE

DONE

The HR Rep is responsible for managing all Personnel / Relatives / Community issues and advising on and implementing strategies for their management. They are also responsible for liaising with and advising the Contractors on their Personnel and Relatives issues. The HR Rep will, as appropriate: Understand the situation of the people at the site:  Roughly / Exactly how many people were on-site at the time working,  Any estimate of number / type of casualties.  Scale of medical response needed, already requested. If necessary seek explanation from OA. Do not get tied up in accurate numbers or names at the beginning. Priority is to ensure proper understanding and coordination of the medical support. Establish and maintain contact with the Panaga Health Centre.  Check / clarify their understanding of the situation.  Initially with Duty Nurse, Duty Doctor then perhaps CMO, Disaster Ops Centre.  Recognise they may have information directly from site before the ECT does.  Keep them updated and get updates from them on their part of the response Assess the situation and likely HR issues. Consider and seek decision from the HR Rep / EC on the appropriate strategies for:  Proactive communications with the relatives of the injured (once sure of information)  Responses to other enquiries from concerned relatives  Need for HR Reps to be sent to the KB-SSB and/or RIPAS Hospitals Initiate and maintain HR Whiteboard indicating  General status of personnel at muster, missing, casualties  Identity (or Tag No) of each Casualty, their Destination Hospital; Status if known. Analyse and, with EC, decide the immediate Personnel, Community and Relative needs Consider whether to mobilise Duty HR Support Team, Additional personnel e.g:  HR Support Team  BSRC HR Support [Evacuation Centre]  Hospital Teams [NOK & Relative reception]  Site HR Support [Mobilise for all Land Emergencies] Decide and guide HRST on communication with the next-of-kin/relatives of affected persons (BSP only) Liaise with (or decide and guide HRST on communication with Contractor Companies (regarding affected staff) Decide and organise information for employees Organise water and food, shelter, toilet facilities for onshore emergency teams, if required, and certainly if site activity likely to be prolonged. Organise water and food for ECT, HR & CEA Support Teams, Other Support Teams, CMT etc. Maintain effective two way communication with HR Support Team Leader regarding Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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General situation reports Overall strategy and specific action plans for handling casualties, relatives etc. Information approval for release.

Once the emergency is contained, organise support visits to families who have suffered loss / injury to offer Company support as appropriate. Maintain a timed log of events. Reference Documents:  Human Resources Emergency Procedures, BSP-02-Procedure-0390


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HR Support Team Leader (HRSTL) HUMAN RESOURCES SUPPORT TEAM LEADER (HRSTL)

DONE

The HRSTL reports to the HR Rep. and is responsible for directing and co-ordinating the HR Support Teams' activities. Initially this will generally comprise setting up and directing a 'phone-bank' to respond to enquiries from interested parties. This will focus on two main aspects of support:  Personnel - next-of-kin information, advice, support, assistance  Community - information It may then involve more direct involvement in providing advice or assistance to affected parties e.g.  Accommodation for evacuees or visiting relatives (BSRC)  Assistance to relatives in attending hospital ( through representatives / teams at the hospitals)  Advice/explanations to affected communities, landowners, fishermen etc. The HRST Leader will, as appropriate and approved by the HR Rep in the ECT: Initially report to the ECC and provide support to the HR Rep. With the HR Rep, assess the situation and likely HR issues. Consider and seek decision from the HR Rep / EC on the appropriate strategies for:  Proactive communications with the relatives of the injured (once sure of information)  Responses to other enquiries from concerned relatives  Need for HR Reps to be sent to the KB-SSB and/or RIPAS Hospitals Decide whether the HR Support Team should be mobilised. If so:  Phone Duty HR Support Team and request their attendance in the HRST Room  Go to HRST Room and prepare to brief the HR Support Team Brief HRST, and then regularly update and instruct them with:  Basic information on the incident and overall HR strategies  General information releases  Specific information on casualties, relatives, hospital communication, community etc. If the Panaga Health Centre Operations Centre is established  Establish and maintain contact with the Dentist in the HML Operations Centre :  Get information from them on specific individuals at HML, KB-SSB, RIPAS If necessary assign a Phone-bank Supervisor. Either way, supervise the phonebank:  Advise VSL of phone-bank readiness, asking them to forward all relatives calls there If necessary, coordinate with HRS/2, HRS/3, PPA on the establishment of evacuation / reception centres (at KB Wharf, Anduki or BSRC). Send HR Reps to these. Establish and maintain contact with Contractor Companies with personnel at the site / injured and convey approved information, instruct on the overall strategy and, if required, coordinate / confirm their involvement at the hospitals for their employees / relatives. Regularly update the HR Rep in the ECT with reports on, in particular: i) Overall success in contacting relatives of the injured; ii) Indication of how fast and wide the news of the incident is spreading; iii) Any significant, untoward HR issues that are arising Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Maintain a timed log of events and observations Reference Documents:  Human Resources Emergency Procedures, BSP-02-Procedures-0390

.


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External Affairs (CEA) Representative EXTERNAL AFFAIRS (CEA) REPRESENTATIVE

DONE

The External Affairs (CEA) Rep. is responsible for assessing the actual and potential type and scale of External Affairs issues and for advising on and implementing appropriate strategies for their management. This includes handling enquiries and information release to community, community leaders, public, government and media. Understand basic details of what has happened, what is being done, who is or could be affected and how, what is or needs to be done for them Seek assistance from other ECT members if not sure. Assess potential (or actual) public, community, government and media impact and interest – Activate appropriate CEA Support Team(s), for:  Onshore emergency where public, media presence at site is likely, mobilise a CEA Rep to site.  Multiple casualties, with potential public, media interest at hospitals, mobilise CEA Rep(s) there  Any potential significant interest, activate CEA Support Team to CEA/2, CEA offices Alert to situation, and secure support, take direction from:  Head of External Affairs (CEA)  Human Resources & External Affairs Director (HD) Prepare Initial Response Statement using template on CEA PC / Procedures - simply to confirm that there has been an incident and BSP / others are responding:  Seek assistance from the other ECT members to ensure factual accuracy.  Secure approval from EC, ideally pass to CEA for review.  Pass to MD and PU for immediate review and approval at least as a response statement  Pass to CEA Support Team for use in RESPONSE to enquiries that arise.  Consider if Statement should be issued proactively – If so, seek MD and PU approval to do so “Initial Response Statement should be ready within 30 minutes” Advise whether public information broadcasts are appropriate e.g radio/television/press announcements to advise public to avoid area Define, discuss and agree Communications Strategy with EC in consultation with CEA, HD, MD - Implement agreed Communications Strategy by instructing CEA Staff Decide with EC, CEA, HD whether CMT required to manage public, community and media issues. Prepare / update Response Statement /Press Releases.  Seek assistance from ECT to ensure factual accuracy.  Secure approval from EC prior to review and approval by CEA/MD  Secure approval for use as Response Statement / Proactive Release from PU  Check for continued factual accuracy with EC just prior to release Interface with appropriate local and national government offices and keep EC informed. Advise EC on potential interests and required notifications to external parties from a Reputation Management perspective e.g.:  Other Govt Depts. (e.g. Marine Dept, DEPR, Fisheries) etc.  Shell: EPA-EA, SIEP, STASCO, Group Public Affairs (PXX) Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Note, however, that communications will be by relevant members of the ECT, Line, Management Resource CEA support as required  CEA Media Support - LDC Holding Room  CEA Support Team (Phonebank) - CEA/1 Offices Consider potential effects on people or property not owned or operated by Brunei Shell – Ensure ECT addressing the practicalities Consider reputation or legal implications of effects on non-BSP / Contracted people or property – Refer to / liaise with Legal Arrange photographers / video services if required Ensure press packs are available for use. Reference Documents:  External Affairs Emergency Procedures


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Geomatics Services Representative (TSM Rep) Done

GEOMATICS DEPARTMENT REPRESENTATIVE (TSM REP)

The Geomatics Services Representative (or the "Duty Surveyor") is responsible for providing support and advice with respect to information available from maps, charts and the Geographic Information System (GIS) and access to TSM support services. This includes:  General mapping and infrastructure information  Facility Details - either from GIS or in hard copy on printed Maps and Charts.  GIS Applications e.g: Automatic Vessel Tracking (AVT), Model Oil Spill Prediction System (MOPS), Environmental Sensitivity /Spill Response Study  Deployment of the oil spill tracking buoy for monitoring any oil spill movement. The TSM Representative will as appropriate: Verify the position and location of incident, including  Confirmation of the coordinates  Identifying the facility(ies) involved. Select the most appropriate map(s) and charts from the map chest in the Teledata Room and lay them out for the ECT to use Run GIS and project the location and information on the screen. Run the Automatic Vessel Tracking (AVT) System and  Project that on the screen  Provide and record details on movements of vessel(s) Provide weather information to the ECT. For an Oil Spill:  Run Model Oil Spill Prediction System MOPS. Provide results and any warnings about its limitations to the ECT.  Coordinate the deployment of the oil spill tracking buoy using either survey vessel or any other vessel advised by OS Rep. Track buoy movement in the AVT system. If Crisis Management Team (CMT) is activated, ensure MOPS and AVT output is able to be displayed in Board Room via net meeting. Coordinate this with HSE Rep. Update the ECT with latest information whenever there are any changes, i.e. movement of oil, weather changes, tides changes and revise the information in GIS. Print out relevant details and location map from GIS as required by the ECT. Coordinate the requisitions of Satellite Image for oil spill monitoring

.

Provide advice on other Geomatics Services such as structural and subsidence monitoring, hydrographic surveys, land surveys, rig and barge positioning or other specialist surveys. Reference Documents:  TSM ECT Duty Rep Briefing Pack


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Communications Assistant COMMUNICATIONS ASSISTANT

DONE

A Communications Assistant is provided by the BSP Switchboard (VSL) to help facilitate smooth communications. He will: Go to the Teledata Room, next to the ECC, immediately on activation of the ECT Ensure that the telephone recording equipment and fax machine are working correctly Operate the communications equipment in the Teledata Room:  Radios (if required)  Fax machine  Communications console

Photocopy and distribute incoming faxes to the relevant recipients immediately on receipt. Keep copies and record receipt in a Fax Log. Send any outgoing faxes as requested by ECT, returning original to Originator with a note of time sent. Keep copies and record transmission in Fax Log. Assist with Administrative work as required e.g:  Copy event logs, and distribute to team members Maintain a timed log of actions If advised by the EC that the CMT is to be mobilised, arrange for a Communications Assistant to go to Management Board Room N-Block 2 nd Floor to help set up the Crisis Management Centre

Reference Document: 

Communications Emergency Procedures, BSP-24-Procedure-402


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Security Personnel (HSE/12)


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Security Personnel at ‘M Block’ Reception

DUTY SECURITY PERSONNEL

DONE

The 'M'-Block Front Desk Security Personnel have a pager which is also alerted to an ECT Block Page. On receipt of a Block Page, or otherwise requested they will, as appropriate: Unlock ECC and ESR Place a guard at the ECC door who will ensure that only persons on the Duty Roster, or otherwise authorised by the EC pass Guide any pre-authorised external visitors to the ECC or elsewhere Alert the Security Guards at the other entrances and the Communications Building to tighten security controls there Report to HSE Rep for any special instructions If requested by HSE Rep, allocate additional security guards at:  Second Floor Management Suite for the Crisis Management Centre  HR Support Team Room  Conference Rooms, BSRC, LDC - used as media or relatives reception areas Alert Duty Security Officer Deploy additional security measures Reference Documents:  Security Emergency Procedure TMS 0398


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Duty Security Officer (Duty Security Rep) / Head of Security (HSE/12)

DUTY SECURITY OFFICER / CHIEF SECURITY OFFICER

Done

The Duty Security Officer is included in the ECT Block Page. He will, as appropriate: Report to HSE Rep in the ECT for information and instructions For an onshore emergency, arrange for a BSP Security Rep (and Support contractors) to attend site to assist in traffic and public control (reporting to the On Scene Commander) With HSE Rep decide on any further security measures  Additional guards  Liaison with local senior police Alert Chief Security Officer (HSE/12) brief him and, perhaps, handover security liaison to him. Advise on security and police liaison issues, particularly relating to:  Traffic and crowd control at the scene and/or at other BSP locations  Assessment of potential criminal / mischievous cause to the emergency  Liaison with and needs of the Police Direct BSP and Contractor security staff Reference Documents:  Security Emergency Procedure TMS 0398


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Environmental Affairs Advisor (HSE/5) ENVIRONMENT AFFAIRS ADVISOR (HSE/5)

Done

The Head of Environmental Affairs (HSE/5) or his alternate may be called into the ECT to assess and advise on the environmental implications of an emergency and its response. The obvious example is an oil spill but other emergencies can generate environmental concerns, e.g. chemical spills, gas releases, fires with large volumes of foam contaminated water etc. When required, HSE/5 will generally be called upon to assist by the HSE Rep in the ECT. He / she will: Go to Emergency Co-ordination Centre, Report to EC Get briefing on emergency and ECT's initial assessment of pollution potential Gather / request available information and assess the pollution potential and appropriate strategies to minimise or mitigate damage. Establish and maintain liaison with Government agencies (Marine department, Fisheries, Environment, Park & Recreation and Fisheries department) on the preferred strategy

Reference Documents:  Oil Spill Emergency Procedures, BSP-02-Procedure-0660 

Pollution Control Guidelines, Department of Environment, Parks and Recreation, June 2003


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Operational Services Departmental Reps & Support Teams


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Marine (SMR) Duty Representative - Duty Marine Captain MARINE (SMR) DUTY REPRESENTATIVE - DUTY MARINE CAPTAIN

Done

The SMR Duty Captain's role is to advise on marine matters and coordinate the support of the BSP marine department and its contractors. He should be contacted by the OS Rep as a matter of routine for any offshore, riverine or oil spill emergency and advised of the situation and whether any marine support is needed. As appropriate, the SMR Duty Rep will: Establish and maintain contact with OS Rep in ECT Receive briefing and discuss / agree level and type of marine support required Go to SMR Marine Base and continue to coordinate activities from there. Alert SMR/2 and SMR to the emergency and get their overall direction, support. Arrange for SMR/2, SMR or other appropriate SMR Person to go to ECC if required e.g:  Tanker emergency, SMR or SMR/2 to assist / take over as Operations Advisor.  Oil spill, SMR/2 or other trained Oil Spill Support Team Leader to assist ECT or to be part of (or lead) an Oil Spill Support Team. For an offshore operational emergency:  Ascertain and ensure nearest available boats are responding  Organise for back up marine resources to go to the scene  Organise for the receipt of casualties / evacuees at KB Wharf via SMR/3 For a Tanker Emergency:  Establish contact with the Vessel Master (or SMR Pilot on board)  Coordinate the immediate marine response For an Oil Spill, coordinate the immediate marine response e.g.  Consider the spill characteristics and whether dispersants advised.  Discuss and decide (quickly) with EC / ECT whether to: - Get infield utility boat to site with fastest available dispersant - Organise for more dispersant capability  Recommend and organize appropriate marine recovery equipment  Consider whether and how soon spill might impact on coast and - Mobilise SMR nearshore and riverine resources / team - Establish and maintain liaison with DOP Onshore Emergency Team / OSC. Coordinate the mobilization and ongoing management of marine resources with:  OS Rep in ECT - To get information, coordinate with other aspects of response  STL Schedulers - They have an understanding of other commitments  Vessels themselves - To brief them and coordinate emergency response activities  Marine Contractors if required - For additional / non-routine needs / activities Advise ECT of any marine issues arising from the emergency scenario, or response Consider need for involving STASCO, including whether the Casualty Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Centre should be activated - only for tanker emergency, major oil spill Advise of any additional external marine expertise needed (e.g. salvage, insurance, etc) Reference Documents:  Marine Emergency Response Procedure, BSP-02-Procedures-0393 




BSP Marine Department, Guide to Marine Procedures



STASCO, Guide to Marine Casualties and Oil Spills on Water



National Oil Spill Contingency Plan (NOSCOP)


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Aviation (SAV) Duty Representative AVIATION DUTY REPRESENTATIVE

Done

The SAV Duty Rep's role is to coordinate the support of the BSP aviation department and to advise on aviation matters. He should be contacted by the OS Rep as a matter of routine for any emergency and advised of the situation and whether any aviation support is needed. As appropriate, the SAV Duty Rep will: Establish and maintain contact with OS Rep in ECT Receive briefing and discuss / agree level and type of aviation support required Go to Anduki Aerodrome and continue to coordinate activities from there. Alert SAV/1, SAV/2 and SAV to the emergency and get their overall direction, support - If an aviation emergency, SAV or SAV/2 should go to ECC to assist / take over as Operations Advisor. For an offshore operational emergency, liaise directly with Anduki Air Traffic Control to:  Ensure helicopters are responding - Directly to site or returning to Anduki to re-fuel.  Liaise with BIA Air Traffic Control for appropriate clearances to RIPAS etc  Organise for the receipt of casualties / evacuees at Anduki Helicopter Base In the case of Oil Spill, coordinate the immediate aviation response e.g.  Assign helicopter to observe, monitor and report on spill  For ongoing Spill management Coordinate the mobilization and ongoing management of aviation resources with:  OS Rep in ECT - To get information, coordinate with other aspects of response  STL Monitoring Clerks - They can monitor flight activities via SAV/71, SAV/4, and boats  Air Traffic Control - to get information from pilots, BIA-ATC etc.  NSARCC if activated (via AKI-ATC) - to coordinate with them Advise ECT of any aviation issues arising from the emergency scenario, or response Consider need for involving Shell Aircraft or Brunei Department of Civil Aviation - only for aviation accident, major search and rescue activity Advise of any additional external aviation expertise needed (e.g. salvage, insurance, investigation etc) Reference Documents:  Aviation Emergency Response Procedures, BSP-02-Procedures-0392 




Brunei Darussalam Search & Rescue Manual, Dept Civil Aviation, Ministry of Communications Shell Aviation Emergency Procedures




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Transport & Logistics (STL) Duty Representative

TRANSPORT & LOGISTICS (STL) DUTY REPRESENTATIVE

Done

The STL Duty Rep's role is to coordinate land transport, logistics and supplies arrangements and to advise on land transport, logistics and supplies matters. He should be contacted by the OS Rep as a matter of routine for any emergency and advised of the situation and whether any land transport support is needed. As appropriate, the STL Duty Rep will: Establish and maintain contact with OS Rep in ECT - Receive briefing and discuss / agree level and type of transport and logistics support required. Go to STL/3 and establish an STL Support Team there, if required Alert STL, STL/1, STL/2, STL3 to the emergency and get their overall direction, support - If a major road accident emergency, STL or STL/3 may go to ECC to assist/take over as Operations Advisor. Receive instructions from OS Rep on requirements and convey, coordinate with relevant STL sections to fulfil requirements:  STL/111 for marine and aerial transportation  STL/212 for stock items held at KB and NIA area.  STL/23 for stock held at Muara Supply Base  STL/214 for East and West direct charges materials at Bayan Store  STL/223 for new receipt materials held at R & D store.  STL/211 material handling, supplies onshore and offshore  STL/321 for heavy to medium transport.  STL/311 for land transportation Liaise with duty Procurement Duty Rep. to help expedite purchases and contracts especially for any requiring new POs / Contracts. Obtain & pack/stow materials/supplies for safe transportation to site For an offshore emergency, coordinate directly with STL Monitoring Clerks who will:  Coordinate boats, helicopter movements, timings etc.  Coordinate transportation, supplies needs, timing etc  Coordinate the receipt of casualties / evacuees at Anduki Aerodrome Advise ECT of any land transport issues arising from the emergency scenario or response Reference Documents:  STL Emergency Coordination Procedures, BSP-02-Procedure-0395 

STL/1 Emergency Procedures, BSP-02-Procedure-0394


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Procurement (SCM) Duty Representative PROCUREMENT (SCM) DUTY REPRESENTATIVE

Done

The Procurement Duty Rep's role is coordinate supply of equipment, materials and services from contractors and suppliers, particularly where a PO or Contract is not already in place, or cannot be used for emergency provisions. He will be contacted as required by the OS Rep and advised of the situation and the procurement assistance needed. As appropriate, the SCM Duty Rep will: Liaise with OS Rep to identify materials and contract services required Sources materials/services from stock / existing contract or external suppliers/contractors Liaise with supplier /contractors as required Obtain & pack/stow materials/supplies for safe transportation to site Communicate with OS Rep for arranging transport Establish and manage an appropriate cost accounting mechanism – perhaps in liaison with FAC Reference Documents:  Procurement Emergency Procedures, BSP-02-Procedure-2008


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Campaigns (SCO) Duty Representative CAMPAIGNS (SCO) DUTY REPRESENTATIVE

Done

The Campaigns (SCO) Departmental Duty Rep's role is to coordinate assistance of the SCO organisation including the provision of equipment, materials, services and manpower from contractors and suppliers under contract to SCO. He may also be called upon to assist in communications and liaison with any SCO Contractors in the event any of these suffer casualties, or asset damage in the emergency. He will be contacted as required by the SCO Operations Advisor (OA) and advised of the situation and the assistance needed. As appropriate, the SCO Departmental Duty Rep will: Establish and maintain contact with SCO OA in ECT - Receive briefing and discuss / agree level and type of transport and logistics support required. Ascertain from SCO OA the scale and type of the emergency and  Impacts on SCO contractors  Support required from SCO and its contractors Establish and maintain contact with affected SCO Contractors and ensure they:  Coordinate an appropriate approach  Establish their own emergency organization, including linking with BSP-HR Support Team Establish and maintain contact with SCO Contractors being requested to assist and ensure they:  Provide appropriate Materials, Equipment, Manpower, Particular expertise, other services etc.  Understand site access, reporting and coordination arrangements. Perhaps arrange for the attendance of an SCO Staff person at a Contractor base / warehouse to coordinate provision of support between Contractor and ECT. Perhaps arrange for the attendance of a Senior Contractor Staff person at site to coordinate Contractors’ personnel, material and equipment – reporting to OSC. Reference Documents:  Service Campaign Integrated Emergency Response Management System, BSP-02-Procedure-0456


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Petroleum Engineering Duty Representative PETROLEUM ENGINEERING DUTY REPRESENTATIVE

Done

A Petroleum Engineering Representative may be required for:  Blowout, Well Control incident  Internal Blowout Reactivation (CP-141)  Loss or potential loss of facility (and hence production) Any Petroleum Engineering Representative will likely be contacted by a Spare Operations Advisor. When paged, call VSL and report as requested Receive briefing on situation, Decide / agree type of support needed As appropriate, go to either Emergency Coordination Centre or Relevant Asset Unit xPE work area Receive briefing on situation in ECC, or in Emergency Support Room (from a Spare OA) . Decide where to locate yourself / any further Support Team - In Emergency Support Room, or elsewhere (dependent on other response activities, likely number of people etc.) Activate any other support team members e.g:  Geologists to advise on drilling operations;  Reservoir engineers to advise on reservoir operations options & impact;  Production Chemists to provide sampling analysis services  Integrated teams to advise on production impacts and options Access and collate information required to identify and assess options Determine whether any expertise from outside is required Maintain liaison with ECT via :  Operations Advisor on operational / site issues  OS Rep regarding logistics  Regular updates to the team as a whole, as requested by the EC For Well Control Situations,  Advise on strategies for bringing blow out under control  Estimates of time for well conditions to stabilise For Surface Facility / Production Disruptions:  Estimates of production losses due to loss of facilities  Strategies for maintaining/recovering production status Reference Documents:  Respective Asset Unit Emergency Procedures – Ampa, Fairley, Eastern Fields, Landfield  Darat Subsurface Emergency Response Procedures, Land NFF, 2007, Owned by DPE/4  CP141 Internal Blowout Emergency Procedures Guide, 1994 

CP141 Internal Blowout Performance Review 1995



East Asset Unit Petroleum Engineering Emergency Data, East NFF 2006/008 West Asset Unit Petroleum Engineering Emergency Data




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Emergency Support Teams


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General The EC may call upon anybody (e.g. one of the Functional Duty Reps) to lead a support team and be responsible to him/her for the overall management of the team. Any support team mobilised will develop and implement short-term technical and operational solutions. They may further delegate detailed problems to appropriate departments located in their usual offices. The support team will normally make use of the ESR next to the ECC. Dependent on the nature of the emergency and the availability of other staff, the initial leader may, with the permission of the EC, replace himself/herself with someone more suitable. These procedures do not go into the detail of the various support teams that might be mobilised to support a specific scenario aspect of the response. The detail of this can be found in other documents e.g: 

Oil Spill Support Team - for anything other than a simple spill incident 





Drilling Blowout 

Well Engineering Emergency Procedures



EPA/BSP Well Control Emergency Guidelines

Major Business Disruptions - Production, Business Infrastructure 



Manage Business Continuity, BSP-02-Guideline-002

Pandemic Influenza Developments 



Oil Spill Emergency Procedures, BSP-02-Procedure-0660

BSP Pandemic Influenza Contingency Plan

Reactivation of the Champion Internal Blow-out 

Champion 7 / Eastern Field Emergency Procedures, BSP-East-Procedure0378



Champion-141 Internal Blow-out Procedures Guide, PE-91/4


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Emergency Support Team Leaders Generally EMERGENCY SUPPORT TEAM LEADER

Done

IMMEDIATE ACTIONS Go to the Emergency Support Room Report to Emergency Coordinator for any special instructions Call out additional technical / operational / support staff, as appropriate

Brief team members & delegate responsibility for specific support activities, as appropriate ONGOING ACTIONS Co-ordinate the efforts of the Emergency Support Team Alert the Emergency Coordinator to any potential for escalation Maintain a timed log of actions


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Oil Spill Support Team (OSST) Leader Done

OIL SPILL SUPPORT TEAM LEADER

The Emergency Coordinator (EC) may decide to manage the spill with the ECT perhaps with Additional Operations Advisors (from SMR, DOP) and HSE/5. If so, the EC will be Spill Management Leader or he may instruct the activation of a separate Oil Spill Support Team (OSST) in which case the OSST Leader will be DOP Rep or SMR Duty Captain trained in managing an Oil Spill (i.e. IMO Level 3 Training). The following is a very broad summary of main actions. Detail is provided in:  Oil Spill Emergency procedures, BSP-02-Procedures-0660 General Responsibilities Overall manage ECT / OSST ensuring:  Appropriate membership  Appropriate interfaces with: ECT, Site OSC, Support Departments, Others Recommend and decide with EC the appropriate overall spill management strategy Specific Actions Receive initial and then ongoing briefings on the overall Emergency from the Emergency Coordinator (EC) or one of the Operations Advisors (OAs). Agree ongoing oil spill management strategy with EC. This will include an understanding of the overall emergency, including the relevant priorities. Brief ECT and Oil Spill Support Team regularly on incident, response so far and ongoing strategy. Review composition of team, identify if additions or replacements are needed Review Field Response Team numbers, composition and leadership and identify whether additions/replacements needed. Consider whether response likely to be long term and how many people likely to be involved - in Oil Spill Support Team and in Field Response Teams. Consider need for personnel to mobilise to manage logistics, accommodation and catering. Delegate specific actions to each member of team Confirm with Operations Services Rep that:  A helicopter is monitoring the spill movement, if appropriate  Spill tracking buoy has been (or is being) deployed if appropriate Confirm with TSM Rep that the spill tracking buoy has been / is being deployed, if appropriate Compile and then maintain the basic details of the spillage onto a Situation Report suitable for faxing to third parties. Confirm content for accuracy with the Emergency Coordinator. Notify or confirm notifications, and then update, appropriate non-BSP parties as authorised by the EC – various parties for a Tier 1 spill, others for a Tier 2 spill. Ref Oil Spill Emergency procedures for detail) Ensure appropriate membership of and liaison with National Oil Spill Contingency Plan (NOSCOP) Team. Management Committee (HP) and various teams. Ensure cost and accounting mechanism put in place. Agree ongoing responsibilities for these interfaces with Emergency Coordinator Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Identify need for additional mobilisation of transport; equipment; manpower and ensure OSST coordinating with OS Rep in ECT recognising priorities of People first. Reference Documents  Oil Spill Emergency Procedures, BSP-02-Procedures-0660


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Emergency Pipeline Repair System Coordinator (EPRS) EMERGENCY PIPELINE REPAIR COORDINATOR

Done

For any pipeline failure, BSP has an Emergency Pipeline Repair System (EPRS) designed to enable the speedy assessment and repair of pipelines. There are designated individuals on duty to coordinate any such response – the EPRS Team. In the event of a pipeline failure requiring the EPRS Team the ECT (e.g a Spare OA) will alert the Duty Emergency Pipeline Repair Coordinator (on the ECT Duty Roster) The Emergency Pipeline Repair Coordinator will as appropriate: Go to Emergency Coordination Centre and report presence to the Emergency Coordinator Receive briefing on situation in ECC, or in Emergency Support Room (from a Spare OA) . Decide where to locate the EPRS Team - In Emergency Support Room, or elsewhere (dependent on other response activities, likely number of people for EPRS etc.) Activate the pipeline emergency repair team members Determine whether any expertise from outside is required Maintain liaison with ECT via :  Operations Advisor on operational / site issues  OS Rep regarding logistics  Regular updates to the team as a whole, as requested by the EC Liaise with SCM via the duty Procurement Representative on material requirements Reference Documents:  Emergency Pipeline Repair System (EPRS), BSP-72-Procedures-011 

EPRS Folders in Emergency Support Room - 6 files of detailed data


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DELIBERATELY BLANK FOR DOUBLE PAGE DOCUMENT PRINTING


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4 MEDICAL EMERGENCIES


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EP-2005 Medical Emergency Response 

EP2005-0151, Medical Emergency Response

Shell E&P provided a set of standards and guidelines on Medical Emergency Response as part of its EP2005 HSE documentation. This requires: 

Sites and operations to have appropriate medical emergency response resources in place: - Site Clinics and equipment - Medical Professionals



Companies to ensure appropriate increasing levels of medical response available within specified time limits: - Tier 1 : First Aiders within 4 minutes - Tier 2 : Medical Professionals and Site Clinics within 1 hour - Tier 3 : Hospital within 4 hours Tier 4 : Tier 4 care must be provided for patients with complex injuries such as major burns and neurosurgical emergencies at RIPAS Hospital in Bandar Seri Begawan. Alternatively, Tier 4 care is available at tertiary referral centres in Singapore and Kuala Lumpur, Malaysia. There is no time limit on implementation of Tier 4 level of care but if required this must be within a reasonable time period for the particular case involved.



Sites and operations to have specific Medical Emergency Response Plans describing how they ensure the above including: - Access to and transportation of relevant Medical Professionals - Transportation of sick and injured persons to Tier 2 Site Clinics and Tier 3 hospitals



Companies to have Medevac procedures to describe how respond to the a call to transport sick and injured people safely to a Tier 3 hospital. Key points from EP2005 include: - Site Manager shall take final decision on the need for Medevac and the way it shall be executed - Pilot and Vessel Masters shall advise the Site Manager on their ability to transport the casualty - Pilot and Vessel Masters shall have the right to refuse or delay the transport if in their opinion the prevailing conditions entail unacceptable risk - The Site Manager shall be in command and issue instructions, nominate communicators, observers and recorders for the duration of the emergency - Tier 2 Professional shall accompany the casualty during the Medevac

BSP’s compliance with the EP2005-0151 requirements generally has been coordinated by the Panaga Health Centre (HML) organization. Progress on this is recorded in:


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EP2005-0151, Medical Emergency Response Implementation Plan

This section of the “Emergency Coordination Procedures” documents BSP’s overall Medevac, Multiple Casualty and Fatality Procedures and is meant to be re-produced in all site and operations procedures with further development of facility, departmental and operational detail as necessary.


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BSP Medevacs – Background Information MEDEVAC –BACKGROUND INFORMATION

1. DEFINITIONS A “Medevac” is an unscheduled flight or marine journey for the emergency evacuation of sick or injured person(s) where the person(s) require urgent medical attention at a hospital and their condition justifies the disruption of normal operational use of helicopters or boats and the additional risks involved in the Medevac. Non-critical cases should use the next available flight or boat. "Multiple Medevacs" are where there are more than one sick or injured person, perhaps requiring more than one helicopter. “Site Manager” is the senior BSP person or Contractor overall responsible for the safety of the facility / vessel and those on board on the location where the sickness/injury(ies) occurs. This may be Production Operation SOS, Rig DSV, Vessel Master, Location CSR etc. For a broader emergency this is equivalent to the On Scene Commander (OSC). A “Staging Post” is a location not the emergency location through which a Medevac may take place. Generally has a BSP approved helideck through which Medical Teams may be sent to on route to an emergency location and/or through which injured/sick persons may be brought en route to hospital. “Duty Doctor” – Doctor on duty and immediately available for advice, and to go to site if needed. Where the “Duty Doctor” is referred to, it includes any of the other Panaga Hospital Doctors that may take responsibility for the medical management of the situation. 2. ETHANE REPORT To ensure that appropriate support is mobilized all parties must clearly cascade an ETHANE Report:: 

Exact Location and contact numbers (two forms of communication required)



Type of Incident e.g. fire, explosion, structural collapse, air / marine accident



Hazards at the site - Dangers



Access and egress - How best to send help (Is helideck safe?, Boat better?)



Number, type, and scale of actual or potential injuries



Emergency Services already on site, and requested

3. AUTHORISATION The Site Manager shall take the final decision on the need for a Medevac and the way it shall be executed. The following are authorized to activate a Medevac in BSP: 

Senior BSP Representative at or near to the incident site. (e.g. AOS, SOS, Drilling Supervisor)



Specified Company Site Representative (CSR) of offshore facilities



Senior Contractor Representative for a Type A, Mode 2 Contractor (i.e. one with Contractor owned mobile facility, as defined in BSP Contractor Emergency Interface, BSP-02-Procedure-0412)



Duty Emergency Coordinator (Duty EC)



Duty Doctor, Any BSP Medical Officer


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The Site Manager will, in making his decisions, call on the expert advice of:  Site Medic to assess and advise on the medical urgency of the case  Duty Doctor to assess and advise on the medical urgency of the case  Aviation Representative/Head of Aviation to advise on safety /advisability of helicopter evacuation  Marine Representative/Head of Marine to advise safety /advisability on marine vessel evacuation Questions about authorization must not delay mobilizations. If in doubt, or if any Medevac is becoming complicated or executive decisions need to be made, the Duty EC must be notified. A Medevac may be refused, delayed if it involves unacceptable/unnecessary risks as judged by:  Pilot or Master of an involved helicopter / vessel.  Aviation/ Marine Duty Rep or Head of Aviation / Marine. 4. AERIAL MEDEVACS - PREFERRED METHOD The preferred transportation for any Medevac is simply by helicopter but this requires:  Facility where person is, or is being transported to, to have an approved helideck  Safe conditions for non-routine helicopter flight i.e. reasonable weather, clear helideck etc. Unless otherwise decided by the relevant Technical Authorities, Aerial Medevacs generally involve: 

BSP Helicopter(s) originating at Anduki Aerodrome

A routine flight may be diverted to a site to collect sick or injured persons only if they are able to be seated and able to escape in an emergency without assistance. This is not a Medevac. 

Medical Team(s) from Panaga Health Centre joining the flight(s) at Anduki Heliport



Medical Team(s) being flown to site if it has a BSP approved helideck and it is safe to use it. If this is not the case, the flight may go to the nearest facility with a BSP approved helideck that can be used as a Staging Post from which Medical Team(s) may transfer to the emergency site by boat and to which Casualty(ies) may be brought from the site by boat (if safe transfer possible)  Helicopters carrying casualties from the site or the staging post to one of the following: - Anduki Aerodrome for transport to Kuala Belait Hospital - Panaga Health Centre (once S-92 flight procedures approved) for transport to KB Hospital - RIPAS Hospital Helipad (once S-92 flight procedures approved) - Brunei Airport for ambulance transfer to RIPAS a) Sick/Injured persons will normally only be allowed to be seated if they can do so with life jacket, seat belts on and are able to release themselves and escape in any ditching. b) BSP may call on the resources of National Search and Rescue (NSARCC) for Aerial Medevacs outside the capability of BSP’s helicopter fleet e.g. winching from water, boat decks etc. 5. MEDEVAC BY BOAT / STAGING POSTS Marine vessels may be used to transport Medical Teams to the casualties or casualties to onshore or a Staging Post (from where helicopters may transport them to shore) where:  Medevac would be safer by marine vessel than by helicopters Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Casualties occur on the vessel itself, or another vessel from which casualty may be transferred Casualties occur on facilities without a BSP approved (or indeed any) helideck

Where casualties are planned to be transferred between facilities and vessels then the Marine Duty Rep should be contacted to confirm that intended transfers are safe. BSP facilities are not equipped or certified and are not approved for personnel transfers by crane. Any transfers to and from these must be via the boat landing, and generally comply with usual safety controls. Need to understand difficulties of casualty transfer, vessel height/boat landing elevation etc. Drilling rigs and tankers generally are equipped and certified for personnel transfers by crane and may be a useful Medevac route. The Site Manager coordinating a Medevac must enquire and agree with the Rig Superintendent the use of any drilling rig as a Staging Post and specifically agree the transfer method. 6. MEDEVACS BY GOVERNMENT / THIRD PARTY HELICOPTERS Third party helicopters are not approved for landing on BSP facilities but may, subject to Duty EC approval, do so in a serious emergency and following a technical assessment by SAV. BSP helicopters currently do not have personnel winching capability. RBAF and British Army 7 Flight helicopters do and may winch personnel from marine vessels or other locations subject to Site Manager /Vessel Master specific approval. In normal circumstances military helicopters will not winch from BSP facilities but in a serious emergency may do so under specific On Scene Commander (OSC) / Duty EC approval with Duty ECT helping to coordinate through DCA/NSARCC and only after very careful risk assessment and the application of appropriate controls to ensure risks are ALARP e.g. shutdown of platform, briefing to crews etc. Technical support and advice must be sought from SAV in all cases where third-party aircraft are used in BSP emergencies. 7. MEDEVACS FROM REMOTE ONSHORE LOCATIONS Though unlikely, BSP might receive / answer calls for a remote onshore location Medevac. BSP ambulances are (from Aug 2009) four wheel drive and may be able to safely answer such calls. Where not clearly safe, Medevac assistance may be called upon from the British Army 7 Flight or RBAF who are experienced in such Medevacs. The DCA should be contacted for approval, with SAV helping coordinate DCA / RBAF (Mindef).


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BSP Medevac Procedure


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Figure 5.3 - Activating and Coordinating a Medevac


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MEDEVAC – PROCEDURE 1. INITIAL ASSESSMENT AND ALERT The Site Medic will: 1. Generally go to the emergency location unless unsafe to do so 2. Coordinate medical actions at scene with Designated First Aiders, Fire Team etc. 3. If possible, report to and discuss situation, and condition of individuals to BSP Duty Doctor 4. Advise the Site Manager of the needs for transport of the casualty to the Site Clinic, to hospital on the next helicopter or boat or if there is urgent need for transport to Hospital (i.e. Medevac) 5. Advise the Site Manager if he believes a Medevac is needed and justified i.e. - Person needs urgent medical attention at a hospital - Person would deteriorate significantly if he were to wait for next routine helicopter / boat - Person’s condition justifies the additional risks involved in nonroutine journeys/ transfers 2. IF IT IS DECIDED TO PROCEED WITH MEDEVAC The Site Manager (with Site Medic if feasible) will: 6. Call Panaga Health Centre (HML) Emergency Line (2200 - 24 hrs). Duty Nurse will take Name, Position, Contact No of person calling and then the ETHANE Report : Exact Location; Type of incident; Hazards; Access & Egress; No of Injuries; Emergency Service required 7. Convey information on the illness / injuries to the Duty Doctor and discuss / decide upon the medical need for a Medevac 8. Confirm with the Duty Doctor that Medevac is justified and consider the preferred mode of transport and routing for the - Outgoing medical or nursing team - Transportation of the casualties to hospital (including which hospital) i.e. Whether Medevac to be: - Simple helicopter flights to and from Site - Helicopter flights via a Staging Post (location with BSP approved helideck) - Using boats to transport Medical Team from KB Wharf or a Staging Post to Site - Using boats to transport casualties from Site to KB Wharf or a Staging Post 9. May delegate tasks to subordinates, such as a Deputy Site Manager, Logistics Coordinator, Medic. 10. If a Contractor, notify BSP CSR or Contract Representative and own Management The Duty Nurse will, on receiving the call from the Site Manager: 11. Take name, location, contact number of Site Manager and transfer call to Duty Doctor.


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The Duty Doctor will: 12. Receive information on and discuss medical aspects of case with Site Manager / Site Medic 13. Assess the medical urgency of the case and advise /confirm whether a Medevac is necessary. 14. Discuss and decide with the Site Manager the preferred mode of transport and routing for the - Outgoing medical or nursing team - Incoming casualties to hospital (including which hospital) Ref Item 8 above. 15. Instruct the Duty Nurse accordingly on: - Need for Medical Team(so to go to site and how they are being transported there - Where to / how casualties are likely to be transported back – RIPAS or KB and by air or boat - Alert to intended receiving hospital, with SAV liaising with DCA if RIPAS 16. If appropriate, proceed to Anduki or KB Wharf themselves to go to Site: - Becoming the Site Doctor - Arranging for a replacement Medical Officer to take over as Duty Doctor The Duty Nurse will, as directed by Duty Doctor: 17. Alert Aviation (SAV) to need for Aerial Medevac and liaise to coordinate Medical Teams - via Control Tower (SAV/4) on Tel: 2100, during normal flying hours(06:00 to 18:00) via VSL outside normal flying hours. SAV will advise of any particular difficulty in providing Aerial Medevac, in which case Site Manager, Duty Doctor and SAV / SMR liaise to decide appropriate transportation 18. Alert STL and SMR/2 to need for Marine Medevac and liaise to coordinate Medical Teams - Via STL Monitoring Clerks (STL/111) on Tel: 3115, 24 hrs. They will call SMR/2. 19. Notify VSL to advise HSE/11 of Medevac and need for them to: - Send ambulance to Panaga Health Centre - Liaise with SAV on necessary additional fire tender cover for helicopter operation 20. Contact and continue to liaise with the Receiving Hospital, requesting them to accept the sick/injured person(s). 21. Contact the Line Manager / Contract Manager / NoK of the individual concerned The Site Manager shall: 22. Decide with advice and information from HML, SAV, SMR & STL on: - Transportation of medical team to site - by air or by sea (or combination of both) - Method of casualty evacuation - by air or by sea (or a combination of both) - Use of Staging Post(s) – platforms, complex through which teams / Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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casualties may transfer The Heads of Aviation, Marine and any pilot or vessel master has the right to refuse to carry out a Medevac of he believes it unsafe. 23. Continue to coordinate the Medevac ensuring - Site staff (especially) HLO and Medic fully updated on plans - Continued liaison with relevant support parties – HML, SAV, SMR, Other Site Managers 24. Where simple aerial Medevac directly to and from facility not feasible or safe, alert SMR/2 and discuss at least a partial Medevac by boat – either: - As far as a facility with an approved helideck or - To the nearest port (Muara or Kuala Belait) 25. If Medevac required from a facility without BSP approved helideck, Site Manager will liaise with: - HML and SMR/2 to identify and coordinate marine vessel use and routing. - Other facility Site Managers (with BSP approved helideck) to agree/organise use of that Note: Careful consideration needed on how / if casualties need to be transferred between facilities and boats and vice versa. BSP platforms do not have casualty lifting capability, rigs do. Need to understand vessel height and boat landing elevation. Often better for vessels simply to go to port (KB or Muara). In a critical situation EC may be asked to ask DCA (NSARCC) for military heli-lift. 26. Enquire and agree with any other Site Manager(s) for the use of their facility as a Staging Post if appropriate 27.Inform the BSP Duty EC of Medevac in process, and alert him if any Medevac becomes complicated, or requires higher level decision making 3. FOR AERIAL MEDEVACS Anduki Control Tower (SAV/4), with SAV/71, will:  Notify Head of SAV  Allocate and coordinate flight(s)  Coordinate with HML for Medical Team to join outgoing flight(s) i.e. by going to Anduki  Advise HML, Site Manager, EC (or ECT, if activated) of ETA at location  Advise HML, Site Manager, EC (or ECT, if activated), DCA & RIPAS (if RIPAS the destination Hospital) of the ETA at Anduki, HML or Brunei International Airport  At the end of the Medevac, notify STL/1 for record, accounting purposes  The Pilot of an aircraft will:  Advise the Site Manager on their ability and needs to accept and transport the casualty safely  Be able to refuse or delay the Medevac if in their opinion it involves unacceptable risks 4. FOR MARINE MEDEVACS BSP STL Monitoring Clerks (STL/111) will :  Allocate and coordinate boat(s)  Notify KB Wharf (BSP-3) and SMR Duty Captain, who will contact Site Manager and check Medevac Plan with him  Coordinate with HML for Medical Team to join outgoing boats(s) at KB Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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Wharf / Muara Advise HML, Site Manager, EC (or ECT, if activated) of ETA at location Advise HML, Site Manager, EC (or ECT, if activated), of ETA at KB Wharf / Muara At the end of the Medevac notify STL/1 for record, accounting purposes

 The Master of a vessel involved in a Medevac shall :  Advise the Site Manager on their ability and needs to accept and transport the casualty safely  Liaise with Marine Duty Captain (SMR/2x) for advice, instruction  Be able to refuse or delay the Medevac if in their opinion it involves unacceptable risks 5. FOR ALL MEDEVACS The Site Manager will 28. Confirm that a Nurse / Medic (Tier 2 Professional) is being sent from Panaga Health Centre If not, discuss consider whether Site Medic should accompany casualty(ies) to Tier 3 hospital. Current BSP approach is that medics should not leave complexes or rigs. 29. Ensure HML are advising the Tier 3 Hospital of the imminent arrival of a casualty and request admission of the casualty; 30. Provide relevant medical information about the casualty to HML for conveying to receiving hospital The Duty EC will: 31. Decide on any particular aspects where various other parties cannot come to a decision/consensus 32. Ensure appropriate notifications to: - BSP Management / Contractors - Casualty relatives - via Line Management / Contractor / HRS / HML as appropriate - Relevant authorities 33. Decide on any need to activate / partially activate Emergency Coordination Team (ECT) Medevacs do not normally require the activation of the ECT unless part of a broader emergency. 6. INFECTIOUS DISEASES There are a number of infectious diseases that could place the aircrew of a Medevac flight at risk of infection. In such cases:  Appropriate protective measures will be advised by HML and SAV e.g: Distancing i.e. placing patients at rear of aircraft Encasing of patient in protective environment Protective clothing and masks for air crew – compatible with air safety clothing  Alternative Medevac i.e. via marine vessel will be considered However, it has to be recognized a seriously ill patient may need most urgent medical attention and the delay in a marine Medevac may be too much.  For a statutory notifiable disease the Government Health Department will have authority and may have some direction over how the patient(s) are brought ashore


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CANCELLATION If the Site Manager decides that the Medevac is not required, he must advise all relevant parties.


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Multiple Casualty Emergency MULTIPLE CASUALTY EMERGENCY

Time

DEFINITIONS An "Emergency" or "Major Incident" is an incident with actual or potential significant harm to people, the environment or the facility affected, including actual or possible multiple casualties. Multiple Medevacs may be part of the response, and there may be specific hazards in carrying out Medevacs. Such situations are under the overall direction of an On Scene Commander (OSC) on site and the Emergency Coordination Team (ECT) onshore. It is essential that any emergency response where casualties are a possibility includes the immediate activation of the Multiple Casualty response and not be confused with a simple “Medevac” – the activation of such a response should not wait until casualties are known about for sure! “Triaging” is the process under which multiple casualties are initially and quickly ‘sorted’ by a Medic /Doctor to ensure subsequent attention is focused where it is most needed / most beneficial: - P1 or Red : Critical, life threatening - Need immediate attention - P2 or Yellow : Serious, Need attention at hospital but not immediately life threatening - P3 or Green : Walking wounded – Can wait, be tended by First Aiders - P4 or ‘Black’ – Dead or bound to die MULTI-CASUALTY RESPONSE For such an Incident a Medical Team from Panaga Health Centre will generally: 

Mobilise to or near to the site



Establish a Casualty Control Centre at a safe distance from the emergency



Work with Site & Government Emergency Teams (as relevant)



Provide initial care, stabilization and triaging



Coordinate the transportation of the injured to appropriate hospitals – KB SSB or RIPAS.

Note: Government Disaster Plan specifies RIPAS, KB-SSB & Tutong for P1 and P2 casualties with P3 being transported to Health Centres (i.e. including Panaga) Any OSC managing an emergency for which there might be multiple casualties must: 

Ensure he and the On Site Medic make clear to those coordinating support that there are actual or potential multiple casualties and that appropriate support must be mobilised. (e.g. - Panaga Health Centre – to mobilize doctors to or near to the site - BSP Aviation / Marine – to organize multiple helicopters / boats - Emergency Coordinator and Operations Advisor – to coordinate all of the above



Ensure general information on the potential numbers of casualties, their types of injuries and the likely or actual route for evacuation of them from the danger area is collated and conveyed to: - Panaga Health Centre Disaster Team and - Emergency Coordination Team An OSC / Site Situation Report for collating and conveying this information is Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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provided in the appendices. Written information is preferred but where not possible verbal will do. 

Ensure that as far as is reasonable, specific information on missing people and recovered casualties be compiled and conveyed to the PHC Disaster Team and ECT. This should include identity, employee, broad medical status and destination hospital (when the person is on the way there) A Casualty & Missing Persons Summary Report for collating and conveying this information in a written form is provided in Appendix 5. Written information is preferred but where not possible verbal will do. The Logistics Departments (STL, SAV, SMR) will, as appropriate: 

Help co-ordinate the transportation of the injured to appropriate hospitals KB SSB or RIPAS e.g with buses for the lesser injured. - Perhaps Panaga Health Centre for lesser injuries (or even RBAF’s Rimba /Muara Clinics)

The HR Rep in the ECT will: 

Liaise with the HML Operations Centre / CMO to: - Ensure shared and consistent general information - Check consistency in understanding of arrangements for medical and logistical support



Pass on general and specific information to the HR Support Team Leader with instructions (subject to approval of Emergency Coordinator) to:



Proactively call the relatives of known casualties that are known to be on the way to hospital Duty EC approval required for general notifications strategy and information to be released. Principles and guidance on this is provided in Appendix 8 

Respond to any callers to confirm that there has been an incident (in line with the Response Information that will be provided) but to restrict further about individuals information until - Individuals are identified as injured and on the way to or at a particular hospital - Individuals are fully confirmed as safe and well out of the danger area Principles and guidance on this is provided in Appendix 8 

Organise for an HR Rep to go to each destination hospital to: - Provide information to the hospital - Assist the relatives of the injured that go to the hospital



Liaise with CEA Rep and EC in the ECT to convey information to the ECT and receive approved information for conveying to the relatives


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Fatality(ies) at Work Locations FATALITY(IES)

A single fatality on a worksite will not normally require the direct involvement of the Duty Emergency Coordinator (EC) or Emergency Coordination Team (ECT) unless it is part of a broader emergency or there are particular problems. The Duty EC should, however, be contacted and he may coordinate to ensure appropriate responses are taken. The Site Manager will: Contact the Duty Doctor (via 2200) immediately. Only a medical doctor can confirm a fatality and every attempt must be made to continue resuscitation until the doctor takes medical charge of the patient. Contact his Line Manager immediately. He will contact a Senior HRS Person to assist and also his own Director and the BSP Managing Director Provide the following information to the Panaga Health Centre, Line Manager and Duty EC on the notification fax: 

Name(s) of deceased



Date(s) of Birth, if available



Confirmation of death by Doctor (including identity of Doctor)

For an accidental or suspicious serious injury or suspected fatality: 

Ensure that the scene of the incident is left undisturbed, as far as possible



Consider the need for the Police to visit the site

The Line Manager, Relevant Director, and a Senior HRS Person will: Liaise with Panaga Health Centre Duty Doctor and Chief Medical Officer to ensure all appropriate steps are being taken with regard to: 

Certification of death



Notifications to / requirements of the Police with respect to removal of bodies from the scene (Ref Next Section)



Transportation of the body(ies),



Processing of bodies (including post mortem if required),



Release of bodies by authorities



Release of bodies to the relatives (including international repatriation if appropriate) Liaise with the Police to ensure all appropriate steps are being taken with respect to removal of bodies from the scene (Ref Next Section). As necessary, arrange for: 

Police to visit the scene



Assignment of responsible individual to accompany and assist Police



Necessary waivers for offshore passes / formal safety briefings

Bodies will likely be transported from Brunei Shell locations to the nearest Government Hospital where a Government Doctor will issue the death certificate and take responsibility for the care of the body, and any medical or judicial procedures to confirm or investigate the cause of death (including Police involvement and investigation) Ensure the Emergency Contact Person and Next of Kin (if different) are notified, provided with the necessary information and, as appropriate offered assistance. Depending on the individuals concerned and the circumstances this may involve: Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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

Doctor at the Hospital e.g: KB-SSB, RIPAS, Panaga Health Centre, RBAF Rimba



BSP Chief Medical Officer / Medical Officer



Line Manager / Contractor Manager (for Contractor Staff)



Police - in Brunei or Country of Origin / Country where Emergency Contacts / NoK are



Embassy / Consulate Staff



Shell in Country of origin, in consultation with relevant parties in that country

Ensure appropriate assistance is provided for the ongoing care of the body, specifically taking into account the nationality and religion of the individual. As necessary, liaise with: 

Family of the deceased



Embassy or Consulate Officials



Local Representatives for the Religion concerned

Multiple Fatalities – Major Emergency Site Bodies at an emergency site will generally be transported only when all other casualties have been transported. Time must be allowed for the proper care of bodies, as well as any necessary investigations required by the authorities. For Multiple Fatalities being recovered (and perhaps required to remain on site) over a period of more than a few hours, temporary mortuary facilities may be established. Required will be: Tents, tables. Freezer containers, Ice baths, Ice BSP maintains a small stock of body bags for the safe transportation of bodies to the Government Mortuary. Special care must be taken over : 

Proper identification and matching of any dismembered body parts



Collection and matching of personal effects from the site

Key Points From The Law to be aware of include: Confirmation of death will require the presence of a doctor. “Births and Registration Act”, (Cap 79), section 15-1.7. For an offshore or remote location, this may warrant a Medevac The Police must be notified of all fatalities and serious injuries as soon as possible - via Duty Manager, Senior Person in HRS, or Head of Security. Where feasible, they should be given the opportunity to join the Medevac flight or a later one. The requirement for an Offshore Pass is waived. (Ref. HSE Standard Module 29, “Working Offshore” ) Confirmed fatalities may be removed to hospital without specific authorisation by the Police if death is by natural causes. However, for other causes everything should be left as it was and the body should not be removed until the Police authorise removal e.g death by:  suicide



accident

 another person



machinery

 an animal



associated with an offence (e.g. foul play, negligence)


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Where any of these is a possible cause the Police may: 

Visit the scene to investigate and draw up a police report. Alternatively a Magistrate may direct a fit and proper person (an ‘authorised officer’) to carry out the investigation, draw up the report, and send it to Officer in Charge of Police Department (OCPD).



Direct the body to be taken to the “nearest Government Hospital or other convenient place”, where a post mortem may be held



Arrange for the registration of the death and the release of the body “Criminal Procedures Code”, (Cap 7) Part IV, section 303

A “Notification to Commissioner of Labour” (Form A), to advise of death or grievous injury to a worker will be required.


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Serious Infectious Disease SERIOUS INFECTIOUS DISEASE

Time

DEFINITIONS 

Pandemic Influenza Contingency Plan, BSP-01-Guideline-001

There are a number of infectious diseases that could place the BSP and broader community at risk and for which there will need to be specific controls. These are generally diseases that have to be notified to the Government and they will have authority and may have some direction over the response. In particular for Pandemic Influenza there is a separate Pandemic Influenza Plan but the responses of that may in part be relevant to any serious infection disease. INITIAL RECOGNITION AND ALERTS It is likely that the BSP Medical Team (HML) will become first aware of a serious infectious disease. If they do the Chief Medical Officer will:  Advise Senior Management of the situation  Discuss with Senior Management the extent of the threat and likely needed controls  Work with Government Medical authorities to: - Agree the appropriate medical and disease control response - Coordinate the transportation and care of affected personnel  Advise BSP Management of required controls including: - Social Distancing - Closure of schools and offices - Quarantining of personnel at home (or at sites) Note: The Government Infectious Disease Plan (including Pandemic Influenza) identifies Tutong Hospital as the Isolation Hospital. It has an Isolation Ward (10 beds) and if needed will be cleared of other medical cases to become dedicated for disease control. For any Major Operations and BSP Community Response, the ECT will be activated. If activated the overall role of the ECT will:   



Convey information and instructions to operational and other sites Receive status reports from across BSP - sites and support departments: Analyse status and define and coordinate strategies and action plans with respect to: - Maintenance of gas supply to power stations - Maintenance of other production and related operations - Maintenance of support activities for production and production related operations - Maintenance of BSP Community utilities and infrastructure - Impact of pandemic on staff, contractors and community Liaise with BLNG, BSM on their overall status and strategies

The Mechanism will involve:      

ECT convening at 07:30 each morning Sites and departments faxing Daily Summary Status Reports ECT reviewing and discussing status reports from their designated sites, facilities, lines Emergency Coordinator leading a Team Review of the information. Chief Medical Officer (or delegate) providing overall medical status and direction Emergency Coordinator providing a proposed overview of Response and


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actions necessary Team conveying status and instructions to their designated sites, operations and departments. Reporting to the Crisis Management Team (which may also activate on a part time basis) to allow them to assess and manage the broader business, HR and reputational issues.

More detailed information and roles and responsibilities of the ECT, Support Teams and Sites is in the :  Pandemic Influenza Contingency Plan, BSP-01-Guideline-001 and associated support documents


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5 EMERGENCY CHECKLISTS Every emergency has different characteristics - time of day, location, weather, cause, number of people affected etc. and so no checklist should be considered comprehensive. However, the following checklists offer ideas on appropriate emergency response actions and considerations. 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19 6.20 6.21 6.22 6.23 6.24 6.25 6.26 6.27 6.28 6.29

Offshore Emergency – General ...........................................................64 Onshore Emergency – General............................................................65 Process Fire and / or Explosion...........................................................67 Drilling / Well Blowout.........................................................................68 Hydrocarbon Gas Release or Leak......................................................69 H2S Release.........................................................................................71 Oil Spill - Immediate Actions ..............................................................72 Chemical Spill – General, Nitrogen, Third Party ..............................74 Evacuation of an Installation / Vessel.................................................76 Search and Rescue Operations ..........................................................78 Drilling Rig / Campaign Vessel / Well Services Emergency ..............81 Marine Tanker Emergencies (Oil, BSM, BST, BGC or Third Party) . .82 Helicopter Emergency.........................................................................83 Diving Emergency................................................................................85 Structural Damage to a Facility, Installation, Platform, Vessel..........86 Breach of Installation Safety Zone......................................................87 Ionising Radiation ...............................................................................88 Explosives ............................................................................................88 Severe Weather (Flood, Wind) ............................................................89 Major Utilities Disruption....................................................................90 Lost / Missing Individuals - Business or pleasure..............................91 Third Party Emergencies.....................................................................92 Serious Crime (not normally requiring ECT activation) ...................93 Bomb or Terrorist Threat.....................................................................93 Hostage / Siege Situation....................................................................94 Brunei Shell Marketing (BSM) Emergency........................................95 Brunei LNG (BLNG) Emergencies.....................................................96 Brunei Shell Tankers (BST) / Brunei Gas Carriers (BGC) Emergencies 97 Disruption of Fuel Gas Supply to Brunei Power Stations...................98

Using these Checklists: 

It is important to analyse each emergency situation on its own merits



These checklists assume more general Roles and Responsibilities Checklists in Section 4 being applied



More than one checklist may be relevant to any given situation



Departmental (line, site and technical) procedures should be referred to for more detailed information


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Offshore Emergency – General OFFSHORE EMERGENCY - GENERAL

GENERAL 

Ensure appropriate on-site, upstream and downstream shut-downs - through direct contact with OSC; by liaison with PCC.

OA



Assess the potential for escalation e.g. - through failure of control measures, structural failures etc

OA



Assess the potential for any neighbouring / off-site impacts - Adjacent workboats, drilling rigs etc - Spill potential

OA



Ensure understanding by ECT of site location, layout, manning, mustering and evacuation - Numbers and types of people that may be involved, Muster points, Evacuation routes - Get relevant Asset Unit Emergency Response Procedures; Aerial photos of facility - Use of POB list, Contractors involved etc.

OA w/ Spare OA help



Get and display, explain relevant maps and drawings e.g: - From Map Chest : Location chart; Air Sea Rescue Map - Projecting GIS : Including Automatic Vessel Tracking System

TSM Rep



Check STL Monitoring Clerks alerted: - Get from them : Logistics Status Summary, LOGOS POB lists printouts/ emails - Ensure appropriate logistics resources – boats and helicopters - are activated including those requested by the OSC, Others that may be required, Fire-fighting and spill response resources Liaise directly with SAV and SMR Duty Reps / Heads of Department for expert input – For a complex offshore emergency get SMR/2 Rep in ECT

OS Rep



Consider and decide with OA and EC, need for third party support e.g. - Oil industry sources - Contractors, Total E&P Borneo, Sarawak Shell - Government - Marine Dept (Oil Spill), NSARCC / RBAF (SAR), 7 Flight etc.

OS Rep



Consider, understand and explain to ECT the evacuation process including - Possibility of partial evacuation - Whether likely / best to be by air or sea - Whether likely to use a staging post (nearby platform)

OS Rep



Ensure nearby facilities alerted to take action for their own protection or to provide support e.g: - Diving Support Vessels - to remove their divers, to provide support - Drilling rigs, Campaign vessels – to move away, provide medical and other support

Spare OAs



Alert HML and ensure understanding of location, situation, and medical needs

HR Rep



Establish and ensure understanding of site manning and medical arrangements, response etc. - By Panaga Health Centre (HML) so they can optimise their support - By HR Support Team(HRST) so they can prepare for appropriate contacts

HR Rep




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

Consider need for buses etc. to carry evacuees from Anduki or KB /Muara Wharfs to hospitals, debriefing centre, home etc.

OS Rep



Consider need for medical and HR resources at Anduki, KB /Muara Wharfs and hospitals - Also for HR Reps at Anduki, KB Wharf and Hospitals

HR Rep



Consider need for CEA Reps at Anduki, KB wharf and hospitals

HR Rep

INVOLVED OR NEARBY DRILLING RIG, WORK BARGE 

Establish and maintain communications with nearby facility e.g. – TSW DSV, SCO CSR etc. - Unless evacuated in which case communications will be restricted to Primary OSC.

TSW / SCO OA



Establish and ensure understanding by Primary OA and ECT of the type, location, response and role of the secondary facility



Call Contractor Representative into ECT if facility involved / affected

TSW / SCO OA TSW / SCO OA


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Onshore Emergency- General ONSHORE EMERGENCY - GENERAL

GENERAL 



















If a process location, Ensure appropriate on-site, upstream and downstream shut-downs - through direct contact with OSC; by liaison with PCC. Assess the potential for escalation e.g. - Through escalation of event, failure of control measures, structural failures etc - Impacts on nearby sites, facilities, community, road traffic etc. - Need for off-site alerts, evacuations, traffic management Ensure understanding by ECT of site location, layout, manning, mustering and evacuation - Numbers and types of people that may be involved, Muster points, Evacuation routes - Get relevant Asset Unit Emergency Response Procedures; Aerial photos of facility - Use of POB list, Contractors involved etc. Ensure nearby facilities alerted to take action for their own protection or to provide support e.g: - Drilling rigs, Service rigs, Campaign teams – Muster/evacuate, Provide medical/other support - Neighbouring BSP and Contractor sites - Any particular hazards on their sites? - Communities, Nearby businesses – - Roads – Arrange for road blocks, diversions Ensure BSP Bomba (HSE/11) & Security (HSE/12) are alerted, that they understand the situation and are coordinating appropriate response. Also that relevant Government Emergencies are aware and responding. Ensure Panaga Health Centre is alerted, understands the situation and is coordinating medical response, including checking and conveying information to and from Government Hospitals. Establish and ensure understanding of site manning and medical arrangements, response etc. - By Panaga Health Centre (HML) so they can optimise their support - By HR Support Team(HRST) so they can prepare for appropriate contacts Ensure other logistics resources are activated including - Those immediately requested and expected by the OSC, Others that may be required, - Fire-fighting (HSE/1) and spill response resources(DOP & SMR) if required - Helicopters (SAV) for aerial surveillance if appropriate - Marine (SMR) for use of nearshore, riverine support if appropriate - Third party support e.g. from Contractors, Other Government Agencies Get and display, explain relevant maps and drawings e.g: - From Map Chest : Location chart; BSP and Government maps - Projecting GIS : Specific layers maybe appropriate Consider, understand, explain to ECT process of evacuation including - Possibility of partial evacuation - Location of evacuation point


OA

OA

OA w/ Spare OA help

Spare OAs

HSE Rep

HR Rep HR Rep

OS Rep

TSM Rep OS Rep

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Actual or possible need to evacuate neighbouring sites, including public Consider and decide with OA and EC, need for third party alerts and support e.g. - Oil industry sources - Contractors, Total E&P Borneo, Sarawak Shell - Local Government – JKR, TelBru, JPE etc. - Government - Marine Dept (Oil Spill), NSARCC (SAR), 7 Flight etc. Consider need for buses etc. to carry evacuees to hospitals, debriefing centre, home etc. Consider need for medical and HR resources at Site, at Hospitals -



    



Consider need to set up (or attend Government) Evacuation Centres, Relatives Reception Centre Consider need for CEA Reps at Site, at Hospitals, Evacuation Centres, Relatives Reception Centre Consider and decide /advise on need for /role of Government Emergency /Disaster Organisation and the relative roles and responsibilities of BSP and these bodies: - Emergency Service Controls Rooms - Belait District Emergency Task Force (Coordinating body under District Officer) - National Disaster Management Centre (NDMC) Consider need to set up (or attend Government) Media Centre

OS Rep

OS Rep HR Rep HR Rep CEA Rep

CEA Rep

ONSHORE EMERGENCY - GENERAL NEARBY DRILLING RIG, WELL SERVICES OP, CONSTRUCTION SITE etc 

 

Establish and maintain communications with nearby facility e.g. – TSW DSV, SCO CSR etc. - Unless evacuated in which case communications will be restricted to Primary OSC. Establish and ensure understanding by Primary OA and ECT of the type, location, response and role of the secondary facility Call Contractor Representative into ECT if facility involved / affected


TSW / SCO OA TSW / SCO OA TSW / SCO OA

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Process Fire and / or Explosion FIRE AND / OR EXPLOSION

GENERAL – OFFSHORE OR ONSHORE 

Understand the type of fire and it’s actual and likely characteristics e.g: - Gas jet fire / Pool oil fire / Burning building or facility - Whether duration dependant on process fluids / Time for inventory to burn off  Understand and confirm the appropriateness of the initial response by the responders e.g: - Process shutdowns and depressurisations – at site and - Personnel evacuations – at site, neighbours, community - Direct attempts to extinguish fire – Note: Not applicable for gas jets, flowing oil - Secondary fire extinguishment - Escape route / Rescue party protection - Escalation prevention – adjacent equipment protection, fire curtains to protect buildings Check that all parties understand that - It is not feasible to fight gas jet fires - Cannot extinguish pool fires with water alone – need foam  Assess and secure the likely resources needed to support response strategy e.g: - Water, foam, fire fighting equipment - Boats, Fire Tenders, Water tankers, - Rescue equipment - Ground working equipment, metal cutting equipment and people  Assess potential for escalations in the situation itself e.g. - Failure of control measures – get advice from AU engineers (xOP/2, xEN) - Structural and equipment failures – get advice from structural engineering (SEN/ ) - Spread through subsequent explosions, fires – get advice from technical safety (HSE/4)  Assess the potential off-site impacts, and implement appropriate alerts and evacuations - Spreading of fires - Impact of any subsequent explosions.  Evaluate site specific exposures e.g: - Specific explosion, chemical hazards, etc - Particular neighbours, environmentally sensitive areas etc.

OA

OA

OA, OS Rep and HSE Rep OA

OA

OA

OFFSHORE  

OS Rep OA and OS Rep

Mobilise vessels with fire fighting capability Assess needs for evacuation - Evaluate most suitable evacuation method - By boat, helicopter, ambulance - Sourcing of additional vehicles if required

ONSHORE 

Ensure (through HSE/11) effective liaison with BSP Fire Service and between them and Government Fire & Rescue Department particularly on: - Type and nature of fire


HSE Rep

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- Specific response strategies - Specific direct response needs - Need for any local area evacuation Organise staffing for any Off-site Command Post / Incident Control Point – whether it be a BSP command post or a Government Incident Control Point. Include: - Operations Representative – to lead BSP team at Incident Command Post, to maintain link with both the On Scene Commander and the ECT. - Security Rep – to liaise with police - CEA and HR Reps as appropriate to liaise on Media and Staff / Community aspects


Spare OA, HSE Rep

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Drilling / Well Blowout DRILLING / WELL BLOW OUT

Drilling rigs may suffer general emergencies just as any other onshore or offshore facility – the other guidelines in these describe possible responses to these. Well control difficulties during drilling or well service activities will often not require the mobilisation of the Emergency Co-ordination Team. However, if a well control situation does escalate into a blowout the following provides guidance (not only for drilling but also for other production operations / well services who will turn to the drilling (well engineering for the response):


Liaise with TSW DSV who (as the BSP-OSC) will be: - Alongside the Drilling Contractor On Scene Commander (OSC) who will be overall in command and Coordinating the overall response to the emergency through his rig crew - Liaising with the Asset Unit On Scene Commander (at the nearest manned complex) if offshore for support from the Asset Unit  Identify location of rig and: - Whether it is on or alongside a production facility - If so whether production was shut in or ongoing. The latter is quite normal and be under Concurrent Production and Rig Activity (CPRA) Procedures for which specific site emergency controls apply.  Ensure Asset Unit is alerted and AU OSC is responding - Check on progress of process shutdowns, depressurisations - Ascertain ability to send boats, medical teams, first aiders etc - Confirm use of manned complex or other facility for staging post / medical base  Ensure appropriate on-site, upstream and downstream shut-downs are being actioned - through direct contact with OSC by TSW OA - by contact with Asset Unit and by liaison with PCC.  Obtain relevant Emergency Procedures and other documentation: - Rig Emergency Procedures - Drilling Contractor Company Emergency Procedures - Any specific Project Emergency Procedures / Bridging Document  Mobilise fire fighting (FiFi) & containment resources - Standby boats: Some have some FiFi capability even if not all contracted to provide - Spill equipment:  Activate and maintain liaison with BSP Blowout Contingency Team who will: - Mobilise and liaise with specialist well control consultants or contractors (including activating ALERT in Singapore via POP/1 Contract) - Mobilise and liaise with specialist well control consultants or contractors - Mobilise and liaise with potential sources of rigs for relief wells  Activate and maintain liaison with BSP Oil Spill Support Team who will: - Mobilise and liaise with field oil spill teams coordinated by SMR & DOP - Mobilise and liaise with National Oil Spill Contingency Plan (NOSCOP) Team - Mobilise and liaise with International oil spill agencies


TSW OA

TSW OA; TSM Rep

xOP OA

xOP OA

TSW OA

OS, HSE Reps TSW OA

SCO OA

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REFERENCES:  Well Engineering Emergency Procedure, BSP-02-Procedure-0384)



EPA/BSP Routine and Emergency Response for Well Control Incidents (Including Blowouts) Rig Specific Emergency Procedures



Project Specific Emergency Procedures

 

Relevant Concurrent Production and Rig Activity (CPRA) HSE Case & Emergency Procedures Pressure Control Manual for Drilling & Workover Operations EP2002-1500



Well Killing Procedures (BSP-73-Procedure-005)



EPA Well Control Procedures




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Hydrocarbon Gas Release or Leak HYDROCARBON GAS RELEASE OR LEAK


Check with On Scene Commander progress / status of: - Isolation of source with shut downs or isolation - Halting of activities with potential ignition sources e.g. all hot work etc

OA



Consider the likely duration (minutes, hours) of the release - Operator /OSC estimates of time for blow-down and subsequent control of release - By assessment of pressure drop etc with PCC, OSC (with his relevant control room)

OA



Assess the potential volume and spread of the gas plume - Consider wind direction(and speed) - Initiate neighbouring site, community evacuations, road closures accordingly

OA w/ HSE/4 Consul t.



Understand and ensure others understand threats from gas leak e.g: - Explosion risk - Toxicity e.g. whether H2S, Chlorine, Mercaptan (See separate checklists)

OA then others in ECT



Understand, define, communicate and ensure others understand necessary precautions - Evacuation of facility, nearby facilities, neighbours - Advice to community : Closing of windows –Remain indoors – Air conditioners off - Wider evacuations – facility, neighbours, wider community

OAs then others in ECT



For any well, facility, pipeline with heightened H2S ensure nature of H2S understood, assessed and conveyed to Emergency Services

OA



Assess the potential for any escalations - Through escalation of event, failure of control measures, structural failures etc - Consider worst case blast impacts

OA w/ HSE (HSE/4 ?)



Overlay GIS Map with actual and forecast gas plume, also indicating wind direction and speed

TSM Rep



Ensure BSP / Government Bombas understand the actual /potential characteristics of release

HSE Rep



Instruct and liaise with Panaga Health Centre medical response aspects for any toxic gas e.g: - Field centre for treatment of exposure - Provision of treatment materials to field centre, local hospitals

HR Rep to HML



Inform security / Request police to cordon areas for security

HSE Rep

OFFSHORE 

Alert nearby vessels, including smaller public/fishing vessels that may be at risk, perhaps using standby boat or helicopters, if safe to do so;



Alert any campaign vessels – including any diving operations



Alert Government Marine Department to nature of gas leak and likely spread / impacts


OAs and OS Rep SCO OA OS Rep(via

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Need for radio alert to vessels to keep clear of area Possible benefit of RBAF (air force) being mobilised to warn vessels away from area

SMR/2)

ONSHORE 

Consider with OSC facility, neighbour and other third party alerts. evacuations

OA



Alert Emergency Service Operations Centres to nature of gas leak and likely spread, impacts suggested evacuations and control - Fire and Rescue – directly or via HSE/1; KB Hospital – via HML; Police – directly or via BSP security

HSE Rep



Alert District Officer to nature of gas leak, likely spread / impacts and who has been alerted in Government already

CEA Rep

PIPELINES 

Consider and check isolations and depressurisation being implemented - Through direct contact with OSC, through PCC, through DARAT (for onshore)


OA

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H2S Release H2S RELEASE

While H2S is not considered a significant hazard in most of BSPs’ facilities there are some wells and processing facilities where H 2S does occur in minor amounts and additional precautions are taken during any intervention work e.g. analysis of relevant process streams, additional gas detectors. If any site experiences a heightened H2S condition, that has or could become hazardous, the Duty ECT should be mobilised and: 

Confirm that there is an On Scene Commander familiar with H 2S. Review with him the basic characteristics of H2S management.

OA



Confirm that OSC has, secure information from OSC relating to: Established safety zone, Evacuates all neighbours within 200m - Isolate all access roads and routes to the danger zone. - Posted H2S warning signs - Established site approach protocols

OA



Describe to ECT: - General hazards of H2S - Define approach route and reporting point - Instruct all personnel mobilised to approach with caution – from which direction to approach with windows open and air conditioners off – to avoid build-up of H2S in vehicles.

OA



Confirm basic support from: - BSP Bomba (HSE/11) - With breathing apparatus for search and rescue from the danger zone. - DARAT (DOP/11) - H2S gas detectors

OA



Mobilise additional gas detectors, breathing apparatus, signage to the site

OS Rep



Consider use of HAZMAT Truck from Government Fire & Rescue Department

HSE Rep



Consider need for staff or community safety zones, evacuations and the urgency of these – Liaise with Government Agencies accordingly

OA with HSE Rep



Consider need for public announcements e.g. RTB. BFBS. Speaker car

OA with CEA Rep



Ensure Panaga Health Centre aware that situation does /may involve H2S, and that should they convey that to, and confirm key aspects of medical response to H2S with, Government Hospitals

HR Rep

Facts on H2S  H2S is a highly toxic, colourless, flammable gas  Brief exposure to 500ppm may lead to rapid unconsciousness, and is potentially lethal within minutes. Exposure to 200ppm for more than 30mins can lead to fluid in lungs. At over 10ppm irritates the eyes, nose , throat lungs etc  In low concentrations H2S smells of rotten eggs. At over 50ppm sense of smell may be lost. Smell must not be used as a warning measure  H2S is heavier than air – Evacuees should go uphill, upwind Guidance  For releases – estimate the spread of the gas and instruct alerts and evacuations accordingly


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If the release is burning, advise fire department to contain the fire and isolate the source rather than extinguish the fire immediately. They should cool surrounding equipment, also try to disperse the sulphur dioxide resulting from the H2S burning. All personnel involved in dispersion and fire fighting MUST wear self-contained breathing apparatus


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Oil Spill - Immediate Actions OIL SPILL

The BSP Oil Spill Emergency Procedures should be referred to for comprehensive information and procedures for any oil spill. The following indicates some of the immediate actions


OA

Identify source of spill, and instruct / Confirm isolation of source (or whether spill continuing)



Establish scale of spill - Confirm and double check key information to avoid confusion: - Co-ordinates (in Degrees, Minutes, Seconds or Degrees, Minutes, Decimal Minutes.) - Size of slick (in kilometres (km) or nautical miles (nm)) - Direction of travel (in degrees true) in 3 figures or with decimal. - Assess what other information may be needed. Note: Speak directly to the report source, verifying the first report sent by fax to VSL. 

OA with TSM & HSE Reps

OS Rep

Liaise with Aviation (SAV) to have helicopter fly over spill/slick and report observations



Define scale of spill - Tier 1 :Up to 50 m3 – Managed within BSP resources capability. - Tier 2 : Over 50m3, Up to 500m3 - Requires support of the national resources - Tier 3 : Over 500m3 – Needs International (Tier 3 agency) support A spill that starts as Tier 1 can escalate to Tier 2 or 3. Cautiously over react than risk delaying mobilization of resources that might be needed.

EC, OA & HSE Rep



Liaise with - Petroleum Unit - District Office

CEA Rep



Alert and liaise with Government technical authorities on response strategies, plans, and progress: - Petroleum Unit – HSE, Engineering etc. - Department of Environment, Parks & Recreations, - Fisheries Department

HSE Rep & HSE/5

OFFSHORE (or RIVERINE) 

Mobilise Marine Department (SMR) Response e.g: - Tugas II as Spill Response Vessel (with equipment, dispersant and slops storage) - Other vessels in area to support; Others to port to load up equipment from SMR/2 SMR/2 Spill On Scene Commander

OS Rep



Run Model Oil Spill Prediction System (MOPS)

TSM Rep



For Tier 2 alert and mobilize, as appropriate: - BSP Oil Spill Support Team (OSST) - Brunei Marine Dept, and through them the National Oil Spill Contingency Plan (NOSCOP) - Shell Malaysia E&P (SMEP) and though them PIMMAG - Oil Spill Response (OSR) in Singapore. - STASCO to authorise use of OSR, and additional support from

Spare OA with HSE Rep


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London etc. Complete the OSR Spill Report Form, Have EC sign it and fax to OSR. Mutual aid, in country and neighbouring (normal Tier 2) resources are limited and so OSR will likely be called upon to assist in any significant Tier 2 spill that occurs. For OSR, an early decision on whether initial focus will be on dispersant application or shoreline cleanup needed to get relevant equipment ready from Singapore.


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

HSE Rep & HSE/5

Consider and decide appropriate Spill Response Strategy - Whether to use dispersants - Whether booming and skimming likely to help - Mobilisation of resources for river protection, river and beach cleanup Consider Environmental Sensitivities at site of spill and direction of movement. For use of dispersant - inform Environmental Unit, Confirm approval of Marine Sept, Fisheries 

Organise deployment of oil spill tracking buoy located on the Armada Hydro

TSM Rep

ONSHORE – For onshore spill or beaching of offshore spill 

Mobilise Landfield (DOP/11) response to spill / beaching site including: - Landfield Oil Spill Team and Trailer - DOP/11 Spill On Scene Commander - Gas detectors – to measure Lower Explosion Limit (LEL), O2 & H2S

Spare OA



Mobilise Marine Department (SMR) Response if any likely to be required e.g: - Coastline and riverine protection and cleanup equipment if offshore spill coming ashore SMR/2 Spill On Scene Commander

OS Rep



Mobilise additional BSP support generally required for an onshore spill / beaching location: - Security – to help secure site, manage traffic etc (They will engage Police to assist as required) - BSP Bomba – to help ensure safe operations, assist in any risk of ignition - External Affairs – to manage any public /community / media interest that may develop - BSP Marine (SMR) to mobilise coastline protection river boat if any likelihood needed

Spare OA



Ensure CEA Reps assigned to site and at head office, and are: - Communicating, and agreeing communications strategies and releases with PU - Communicating with District Office, Municipal Department and Community Leaders - Ready to answer questions from, feed statements to the Media and other Stakeholders

CEA Rep

REFERENCES  Oil Spill Procedures, BSP-02-Procedures-0660 

National Oil Spill Contingency Plan (NOSCOP), Issue 4, 2007



Field Guide for Onshore Oil Spill Response, BSP-Darat-Guidelines-0001



Field Guide for Marine Oil Spill Response, BSP-14.05-Guideline-001


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Major Chemical Spill – General, Nitrogen, Third Party MAJOR CHEMICAL SPILL


Identify clearly from the On Scene Commander which chemicals are directly involved and/or which chemicals could become involved

OA



Confirm that On Scene Commander (especially if not a Site Supervisor not routinely managing the chemical) is aware of the hazards and precautions necessary for the chemical(s) involved. Make sure the possibility of mixing with other chemicals, its reactivity with water, its potential effects on other materials (including steel, concrete etc) are considered.

OA



Confirm that the On Scene Commander / Site Team has : - Isolated & contained spill to prevent continued spillage or further spread - Made sure of correct / sufficient PPE - Applied neutralising agent if appropriate (and has enough for continued use if needed) Contact OPM/6 for advice - Secured & evacuated area if appropriate - Secured area of the spill from additional access by staff, public or media Or if he has not, identify what he needs in order to do so 

OA

Establish whether chemical(s) are toxic to people or harmful to the environment - Secure MSDS’s (or BSP’s own Worksite Instruction Cards (WICs)) - Establish contact with BSP Line Manager responsible for process (who should know about the chemical and its properties, hazards, precautions, and spill response)

HSE Rep

Establish contact with the Contractor / Supplier responsible for use / supply of chemicals - Secure their advice and support - Perhaps arrange for their representative to attend the site Contractor / Supplier should / may have specialist knowledge, equipment and/or materials for handling spills including for containing, cleaning up, transporting cleanup spill material. However, caution may need to be exercised – some suppliers do not know their chemicals - Assess the value of their advice etc.

HSE Rep





Confirm that BSP Fire Service (and if they need help, secure help on): - Is aware of the hazards and precautions necessary for the chemical involved. - Has been provided with the necessary MSDS’s - Has the appropriate PPE, neutralizing materials, clean-up equipment etc.

HSE Rep



HSE Rep



HSE Rep

Ensure all Emergency Service and other responders /agencies are aware of the chemical(s) involved and the necessary precautions. Make sure appropriate PPE is being used. Additional PPE may need to be provided for Government response teams Ascertain whether Government HAZCHEM Unit is being /has been mobilised If so, recognize that this means that the Fire and Rescue Operations Room at Berakas is more directly involved in the response that would normally be for a minor oil industry call-out. Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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HR Rep to HML

Warn and liaise with Panaga Health Centre on medical aspects of chemical exposures involved. Consider possibility of - Field centre for treatment of exposure - Provision of treatment materials to field centre, local hospitals



Ascertain and confirm site team aware of preferred methods for cleaning up spill; Storing spilt chemical; Treating spilt chemical; \Disposing of spilt and collected spilt chemical Ascertain and seek any necessary approvals for disposal in Groundwater conduits / Sewage water conduits This may require explanation to and approval of Department of Environment (perhaps with reference to / waivers from the DEPR’s ”Pollution Control Guidelines”)

HSE/5



OS Rep Secure (from STL) necessary equipment for removing chemical containers from site e.g. HAIB Truck, Trailers, Forklifts etc. If the chemical is gaseous or forms (or may form a vapour), also use check list for Major Gas Leak

LIQUID NITROGEN RELEASE Liquid nitrogen is commonly used from cylinders across BSP’s facilities for activating valves etc. It is also used in bulk for well stimulations. There are potential emergency scenarios that could arise in Well Engineering and Well Services work. The site response to such emergencies is described in (or referenced from):  Offshore CTU Emergency Procedures, BSP-02-Procedure-1009 

Onshore CTU Emergency Procedures, BSP-02-Procedure-1011

These documents should be referred to. The following summarises specific considerations for the ECT: 

Identify clearly from the On Scene Commander if nitrogen is involved / has been released during the emergency

OA



Ensure site team understand and Panaga Health Centre understand and share / convey medical information on responding to nitrogen (cold) burns.

HR Rep



Assess(or at least flag up) the potential for nitrogen embrittlement in structures exposed to liquid nitrogen

OA

THIRD PARTY CHEMICAL SPILL/RELEASE Particular care should be taken when responding to a chemical spill or release involving a third party source. BSP and BSP Contractor staff should not be exposed to untoward risk by responding to an emergency involving third party chemicals. An assessment of the risk from these should be made taking into account the type of chemical and standard of its packaging and storage, which may not be to Shell standards. 

Ascertain the chemical involved – type, brand name, volume, age, other characteristics, and whether these represent untoward risk to responders.



Ascertain the standard of packaging and storage, and whether this represents untoward risk to responders.



If in doubt or if there is untoward potential hazard to BSP or BSP Contractor personnel instruct they stay away / withdraw, and leave the situation to the Third Party concerned and the Government Emergency Services.


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REFERENCES  Module 51, Chemical Management Guidelines,(Module 19), BSP-ACTGuideline-1653  International Maritime Organisation (IMO) Dangerous Goods Code (IMDG), “Blue Book”  International Civil Aviation Organisation (ICAO) Dangerous Good Regulation – Technical Instruction for the Safe Transport of Dangerous Goods by Air  Land Transport Manual, Part 3, Chapter 7, Hazardous Goods 

Safety Signs and Colour Codes (BSP HSE Module 28),



Relevant Material Safety Data Sheets (MSDSs) / Workfloor Instruction Cards (WICs) Waste Handling Procedure (BSP HSE Module 51), BSP-02-Procedure1636




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Evacuation of an Installation / Vessel EVACUATION OF INSTALLATION / VESSEL

GENERAL – OFFSHORE OR ONSHORE All BSP and BSP Contractor facilities and operations have emergency evacuation procedures which describe muster points, and expected modes of evacuation. The activation of these procedures including the partial or complete evacuation of personnel will be  Immediate and automatic or  At the direction of the Site Manager / On Scene Commander Either way the BSP Emergency Services and Emergency Coordination Team must be prepared to provide support to those evacuating – either purely from outside or by liaison with the On Scene Commander. Most BSP and BSP Contracted facilities (including office buildings) have evacuation plans with designated muster points and On Scene Commanders / Chief Fire Wardens. Those for most offshore facilities and also most hydrocarbon process sites onshore are held in the Emergency Support Room (ESR) Document Cupboards

OFFSHORE & ONSHORE - GENERAL 

As far as feasible, maintain contact with On Scene Commander.

OA

Where OSC and team evacuating, attempt to ascertain how and where they are evacuating to and whether it is likely they will be able to retain / regain ‘command and control’ there Where retention / regaining of command and control may not be feasible, organize for an alternative On Scene Commander to be sent to site. 

Ensure understanding by Emergency Services and ECT of : - Location of primary and secondary muster points - Likely and actual routes and modes of evacuation - Whether site is evacuating and where to - Staging posts – to where evacuees are self evacuating and/or from where controlled evacuation will be coordinated

OA



Ensure logistics resources en-route to location (or nearby staging post) and briefed on: - Whether evacuation known to be underway - Whether there is an OSC in place from which they may take instructions locally - How actions to be coordinated / communications to be managed in the area

OS Rep



Establish links with Government search and rescue resources - Fire & Rescue, Police, Marine Police (perhaps even RBAF) maybe contacted directly to assist - For controlled coordination of any significant effort, use NSARCC though DCA (by SAV/4)

OS Rep



Decide how and where evacuees are to be taken to e.g: - Staging post to allow for evacuation resources to focus on recovery of people from danger - Onshore base (if from offshore) – Anduki heliport,

OA w/ OSC



Decide how and where any injured evacuees are to be taken to e.g: - Staging post to allow for alternative transportation to hospital - Directly to RIPAS or Panaga / Anduki for ambulances to KB Hospital

OS Rep


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OFFSHORE 

Consider with and advise OSC on evacuation type and method(s) - Partial or Full evacuation - Survival capsules, life rafts, boats or helicopter (or combination of these)

OA



If complex being evacuated by standby boats (utility vessels) - Ensure sufficient boats to accommodate evacuees safely - Arrange additional boats to take over other standby boat duties - Ensure STL at port (KB or Muara)alerted and make preparations for receipt of evacuees - Allow standby boat to proceed to port - Organise ambulances and buses to port - Organise HR and CEA Reps to port -

OS Rep

If complex being evacuated by helicopter, liaise closely with SAV - Track progress of evacuation - Ascertain if staging post being used and if so where Refer to Complex evacuation schedules in: - Aviation Dept Emergency Procedures, Installation Evacuation - Complex Emergency Procedures, Complex Evacuation Schedules

OS Rep





OA & OS Rep

If staging point being used - Organise for boats to be on standby there - Organise for doctors to be mobilised there - Organise for Staging Post / Off-site Commander to be established there



If OSC is evacuating ascertain with him how On Scene Command to be maintained, he may: - Continue to be OSC e.g. from standby vessel, alternate platform - Transfer OSC role to Standby Boat Captain (or another person on a standby boat) - Transfer OSC role to Asset Unit OSC on nearest manned complex And establish communication and liaison with new OSC /Command Post

OA

ONSHORE 

Consider with and advise OSC on evacuation type and method(s) - Partial or full evacuation of site - Need for public / neighbour evacuations and coordination of those - Secondary Evacuation point – organised place to evacuate to perhaps on foot - Tertiary evacuation centre e.g. BSRC – perhaps to bus people to

OA



If Secondary Evacuation Point being used - Organise for buses to be on standby there - Organise for doctors to be mobilised there - Organise for Staging Post / Off-site Commander to be established there

OA & OS Rep

REFERENCES  Aviation Department Emergency Procedures, Section 8.2 Facility Evacuations, BSP-02-Procedures Relevant Facility Emergency Response Procedures (Sections on evacuation & abandonment)


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Search and Rescue Operations


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Search & Rescue in BSP SEARCH & RESCUE OPERATIONS

Individual or small numbers of ‘men overboard’ will be managed locally as part of the overall response under the On Scene Commander. For any emergency, if people are missing the possibility of them being in the water must be considered and the local resources used for search. Search techniques and patterns are described in the offshore complex emergency procedures. This section addresses broader search and rescue operations – for when an installation, aircraft, or vessel suffers an emergency, crash or goes missing and multiple personnel are suspected to be in the water (or ‘lost’ in a remote onshore location) For detailed information on BSP and Government Search and Rescue mechanisms refer:  Aviation Emergency Procedures, BSP-02-Procedure-0389 

Brunei Search and Rescue Manual, DCA – copy in ESR Cupboard 2.

GENERAL 

Confirm mobilisation of search resources and availability and sharing or ‘last know position’ e.g - Helicopters by SAV/4 - Boats by nearest Asset Unit, Drilling Rig, Campaign Vessel etc. - For onshore – xOP and other vehicles, fire service and ambulance

xOP, TSW & SCO OAs



Establish and maintain contact with Asset Unit, Drilling Rig, Campaign Vessels in vicinity of search area – Coordinate their involvement - Assignment if boats for offshore / vehicles and teams for onshore search and rescue - Availability of medical staff to go to scene - Availability for use as a staging post /medical support post

xOP, TSW & SCO OAs



Direct and receive reports on aviation activities through AKI-ATC (SAV/4)

OS Rep



Direct and receive reports on marine search and rescue activities through SMR/2

OS Rep



Receive reports on Fire & Rescue service search and rescue activities through HSE/11

HSE Rep



Establish how medical team(s) being transported to search area e.g. flying to nearest platform /rig then perhaps boats

OS Rep w/ OAs



Establish medical evacuation routing – using helicopters, boats, staging posts, to Anduki/Brunei International Airport, KB & Muara Ports

OS Rep



Display Skytrac System (if a BSP helicopter incident)

TSM Rep



Predict possible movement of persons in sea - Use Model Oil Spill Prediction System (MOPS)



Initiate deployment of oil spill tracking buoy



Consider need for third party support e.g: - Government Fire & Rescue, Police, RBAF, British Garrison, 7 Flight, DCA - Contractors, Community



Alert DCA to the situation discussing if appropriate the activation of National Search and Rescue Coordination Centre (NSRCC). DCA will alert Government Agencies and decide if NSARCC to be activated Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

TSM Rep OS Rep w/ EC approv al SAV/4 – Check Page 160 of 114


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by OS Rep National Search and Rescue Coordination Centre For significant third party support especially from Government the National Search and Rescue Coordination Centre may be activated, in which case, BSP will: 

Establish and maintain operational (aviation) link with DCA and NSARCC via SAV/4

SAV/4



Establish and maintain operational (all logistics) link with NSARCC via OS Rep

OS Rep



Send an appropriate senior person to join NSARCC, for link with ECC e.g. - For an operations/drilling emergency – an xOP or TSW Rep - For a marine emergency – SMR or delegate - For an aviation emergency – SAV or delegate - For an onshore non technological disaster scenario – HSE/1

EC


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BSP Air Traffic Control 

Aviation Emergency Procedures, BSP-02-Procedures-0392

BSP-Air Traffic Control (SAV/4) not only act for BSP in controlling aircraft but also as part of the formal Brunei Air Traffic Control System and have clear responsibilities and authorities under that system. BSP-ATC are: 

Responsible and have authority for the air-space as de facto Government Air Traffic Controllers immediately surrounding the Anduki Airstrip, above the BSP concession area and in the ‘corridors’ that lead to the Eastern Fields concession area – up to 3000feet.



Required to coordinate and liaise with Brunei International Airport Air Traffic Control for any routine and non-routine aspects of ‘Air Traffic Control’.



Required to respond to any emergency as part of Government Air Traffic Control: - Recognising potential for missing aircraft and progressing through the stages of alert - Alerting other aircraft, marine and land agencies to potential crash / SAR response - Coordinating ALL aviation aspects of SAR in their area of responsibility - Liaising with other ATCs and the Nation’s Civil Aviation Authority


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Brunei Search and Rescue System 

Search and Rescue Manual for Brunei Darussalam, DCA

Brunei has a National Search and Rescue system managed by the Department of Civil Aviation (DCA). This is described in the Search and Rescue Manual for Brunei Darussalam, owned by the DCA and with BSPATC and BSP-HSE/1 controlled copyholders. Anybody can ‘activate’ Brunei Search and Rescue by calling Brunei ‘998’ from a land-line or mobile phone. This ‘hotline’ is answered directly in Brunei International Airport Air Traffic Control (BIA-ATC). Depending on location BIA-ATC will alert the most appropriate of the agencies to conduct and coordinate an appropriate search and rescue operation. If overall operational coordination is required the National Search and Rescue Coordination Centre (Operations Room) will be activated by BIA-ATC. This is a designated and specially equipped room ‘over the corridor’ from the Airport ATC which would be staffed by Air Traffic Control personnel in contact with relevant operational agencies. For a major emergency where greater or broader disaster or community issues need to be managed (e.g. for an airliner crash), the Emergency Preparedness and Response (EPAR) Team and Room may be activated. Chaired by the Director of Civil Aviation or his delegate the EPAR includes representatives from: 

Royal Brunei Forces

Armed



Royal Force



Marine Department



Ports Department

Brunei

Police



Ministry of Health



Ministry of Foreign Affairs and Trade



Information Department



Brunei Shell Petroleum Co. Sdn Bhd.

For a major airline (or marine) disaster the NSARCC (and for a major spill, the National Oil Spill Coordination Committee) would continue to manage the operational and direct broader aspects of the emergency with the Chair of these reporting to: 

National Disaster Management Centre (NDMC) – who may have a useful role in coordinating to overall support of civil agencies



National Disaster Council (NDC) in which the Minister of Communications would be the Relevant Minister for an aviation, marine or oil spill disaster.


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NEGARA BRUNEI DARUSSALAM

SARREPORTING ANDACTIVATION SYSTEM A B C

ACTION By NSARCC

INFORMATION A From International Organisations; ICAO, IMONations Fax, IDD etc

INFORMATION B From Private, Government Departments; Police, Military, Fire, Marine Airlines, BSP etc Hotlines, 998etc

INFORMATION C FromPublic 998 etc

A B C

NSARCC

ACTIONS SAR Awarenessand Initial Actions

CASE

(More Details from A,B,C)

NO CASE

DE-ALERT

SARPlanning Activate SAR Standard Operating Procedure

SAROPERATION SARFacilities to ACTION

Minister P.S.

RBAF

MOComm

Royal Brunei Police

Airlines

SUCCESSFUL SEARCH RESCUE OPERATION MISSION CONCLUSION

Brunei Shell Petroleum

Hospitals

Marine

UNSUCCESSFUL SEARCH Repeat Appropriate SAR CYCLEActions

Other

Planning Initial Action

SAR CYCLE

Mission Conclusion

Operations

Rescue

NSARCC KK Labuan Miri Singapore Other SAR Headquarters

PUBLIC eg. family International

DE-ALERT

Local Agencies

POST MORTEM

Military Police Fire Service Hospital Brunei Shell Petroleum

NSARCC – National Search and Rescue Co-ordination Centre Call Direct 998,2330454, 2332600

Submit Report to Higher Authority

Airlines Others

NSARCC back to Standby Mode

Fig 6.10a – Brunei Search & Rescue Activation (Provided by DCANSARCC)


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Major Emergency – Site Organisation The following charts have been compiled by BSP to reflect their understanding of how the Government organization is set up and the expected interfaces in a similar format to one discussed between HSE/1 and NDMC. They have yet to be discussed and clarified with Government.

Fig 6.10b - National Search & Rescue – Offshore Incident


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Fig 6.10c - National Search & Rescue – Onshore Incident


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Search and Rescue Process 

Aviation Department Emergency Procedures, BSP-02-Procedures-0392



Merchant Ship Search and Rescue Manual (MERSAR), International Maritime Organisation (in ESR)

The Aviation Emergency Procedures summarises and the IMO MERSAR Manual provides details on typical Search and Rescue Process encompassing: 

Initial Mobilisation and Location



Determining Most Probable Area for Search



Initial Approaches and Search Patterns



Rescue


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Links Between NSARC and BSP For a major Search and Rescue Operation there will be links between the NSARCC / EPAR and BSP organisations at site, in aviation (SAV), in marine (SMR) and with the Emergency Coordination Team (ECT). In addition there could be links between BSP Senior Management (Crisis Management Team, CMT) and the Government’s NSARCC-EPAR and National Crisis Centre. Though not formally agreed, the following chart was compiled between BSP and NSARCC to reflect possible Government –BSP interfaces.

Fig 6.10d - National Search & Rescue – Offshore Incident

Key to this will be the assignment of an experienced and trained representative to the EPAR. This may be: 

BSP ECT OS Rep (from SAV or SMR) or



Head of Emergency Response and Security (HSE/1)


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Drilling Rig, Campaign Vessel, Well Services Emergencies DRILLING RIG, CAMPAIGN VESSEL, WELL SERVICES EMERGENCIES

BSP engages contractors to provide and operate various types of facility e.g. drilling, well services, facility construction, maintenance campaigns etc. On such facilities most of the hazardous work and processes are conducted and managed by the Contractor, the facility is owned and operated by the Contractor and, for offshore vessels under international law, the Contractor is responsible for the overall safety of his facility (vessel) and all people on board it. BSP recognizes this and the fact the Contractor Senior staff is best qualified to be in overall command of any emergency response locally as the overall On Scene Commander. The BSP Contract Site Representative (CSR) as the BSP OSC (or On Scene Representative), however, is expected to remain responsible for organizing and coordinating BSP support to the emergency. He will liaise with the nearest BSP Asset Unit On Scene Commander (if appropriate) and with the BSP ECT. In such circumstances the ECT will, as appropriate: 

Liaise with the site through the BSP On Scene Commander / On Scene Representative

OA



Get copy of Contractor / Facility Emergency Procedures from Emergency Support Room (ESR) if available there

OA



Ensure the ECT understands the organization arrangements at site including: - Contractor Person may be ‘in command’ and being referred to as On Scene Commander - Perhaps, a Senior BSP Person as BSP On Scene Commander (sometimes called On Scene Representative) who may be liaising closely with an AU OSC

OA



Call on Contractor Management to have a Senior Manager attend ECC as member of ECT

Spare OA



Call on Contract Holder to join ECT, perhaps replace OA (if ECT trained) otherwise advise and coordinate with Contractor

Spare OA



Ensure the HR Support Team understands that the facility owned and operated by Contractor and that most of the Casualty and Relatives Care activity may be being done by Contractor. HR Support Team should establish contact with Contractor HR team and: - Convey information on particular individuals to them, in consultation with Panaga Health Centre Ops Room and in line with direction from HR Rep - Only convey other comment in line with direction, information for public release from HR Rep. 

Ensure Contractor provided with Press and Public Information releases and directed on external Affairs Management Strategy


HR Rep

Spare OA

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Marine Tanker Emergencies (Oil, BSM, BST, BGC or 3rd Party)

56

MARINE TANKER EMERGENCIES GENERAL   

OA

Establish identity and location of the vessel and direction /speed of movement. Assess potential threat to Brunei Shell installations from vessel Assess real and potential threat to marine and coastal environment

OA OA

For any actual or potential oil spill the BSP Oil Spill Emergency Procedures will be activated regardless of source, ownership etc  Establish and maintain contact with the vessel captain (and any BSP Rep, if there is one) and identify assistance required  For medical support, advise and ensure Panaga Health Centre, Marine and Aviation liaising to coordinate medevac. May involve - Transfers from utility vessel to tanker and vice versa. - Use of RBAF for any helicopter evacuations (if only safe option, w/ appropriate controls). See section on Search & Rescue Note: BSP helicopters cannot land on tankers, and are not equipped /approved for winching.  For operational support, ensure BSP Marine Department alerted and coordinating: - Technical advice - Operational support – tugs, equipment, safe anchorage etc.  For oil spill support, coordinate response and support as if for a BSP /BSP Contracted facility  Organise for BSP helicopter to fly over location and report observations  Establish ownership of vessel - Establish contact with the vessel owners. Advise them of situation, agree level of response and confirm the usual legal and insurance guarantees required to ensure costs of support recoverable Note: BSP will not delay response to safeguard lives and the environment but reputable vessel owners should be able to provide necessary formalities pretty quickly.  If a Shell company outside Brunei has an interest in the vessel (e.g. owner, charter) or the cargo (e.g. owner) then refer:  “Brunei Shell ‘Shell’ Passing Ship Special Crisis Management Plan”, BSP-02-G-021  Mobilise available tugs to take vessel under tow, if appropriate. Arrange additional tugs if required  If operational support offered to third parties, ensure appropriate liaison with other parties providing support (either via the Vessel Master or relevant parties' control centres).  Alert Brunei Marine Department of situation and response being undertaken



Advise Shell Trading and Shipping (STASCO) using format in "Marine Emergency Procedures"

OA OA; HR Rep; OS Rep

OS Rep

OS Rep OS Rep OS Rep w/ SMR and Legal

EC

OS Rep; SMR/2 OS Rep; SMR/2 OS Rep; SMR/2 OS Rep; SMR/2

BSM, BST or BGC 

Alert relevant Company Emergency Organisation – Establish appropriate emergency interfaces.


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References 

Marine Emergency Response Procedure, BSP-02-Procedure-0393



Seria Crude Oil Terminal Emergency Procedures, BSP-02-Procedure0386 BLNG Emergency Response System – Tanker Emergencies

   

BST/BGC Emergency Response Management System, Section 6 of BSP, BLNG, BSM, BST&BGC ERMS, BSP-02-Procedure-0650 BSM Riverine Emergency Procedures, A Guide For Responding to Major Ship Casualties and Oil Spills on Water, SISL


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Helicopter Emergency HELICOPTER EMERGENCY

Ref Search and Rescue Checklist and Aviation Emergency Procedures for important detail

MISSING AIRCRAFT – INITIAL ACTIONS 

Confirm / secure update on Air Traffic Control (SAV/4) actions / information e.g: - Determination of last known position – Skytrac, verbal reports etc. - Mobilisation another helicopter to last known position - Notification to Air Traffic Control at, Brunei International Airport

OA or OS Rep

AIRCRAFT ACCIDENT (or Precautionary Landing) – GENERAL 

Confirm / secure update on Air Traffic Control (SAV/4) actions / information e.g: - Location of aircraft crash - Mobilisation of another helicopter to last known position to guide responders to location etc - Notification to Air Traffic Control at Brunei International Airport - Formal reporting and mobilisation of Department of Civil Aviation (DCA) DCA is the formal Government authority in relation to aircraft incidents, crashes etc and all response actions must be conducted in consultation with them (ideally via SAV Rep in ECT)

OA or OS Rep



Establish liaison with STL Monitoring, mobilize nearest marine vessel(s) to location.

OS Rep



Establish liaison with SMR/2 and STL/2 to coordinate land transport and marine support

OS Rep



OS Rep

For offshore and any onshore remote area where responders and casualties may need winching: - Mobilise British Army 7 Flight and RBAF-Air Force via DCA / NSARCC Also, inform 7 Flight via HSE/11 so that preparations while awaiting instruction from DCA 

Organise to drop survival equipment / medical and other supplies to crash site pending responders arrival

SAV



Call on SAV / SAV Rep to join ECT

EC



Mobilise Panaga Health Centre to send expanded Medical Teams to site immediately: - By ambulance and land transport to onshore crash site - By helicopter and boat to any offshore crash site

HR Rep



Confirm through Panaga Health Centre that Government Hospitals mobilized to receive casualties

HR Rep



Secure copy of flight manifest / passenger list from SAV/20 or LOGOS – Check for any changes / errors especially when flight is incoming from platforms / rigs / vessels etc. i.e. check that none of those listed still on facility and whether any additional passengers boarded.

Spare OAs.



Inform and secure support of Shell Aircraft International

SAV



Inform and secure support of Sikorsky

SAV



Consider need to ‘ground’ other aircraft in fleet

SAV



Agree and arrange for Staff Bulletin, with particular consideration to

SAV /


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message regarding other aircraft in fleet 

Organise for portable generators, toilets, tents etc. through PPA

CEA OS Rep



Liaise with Shell Aircraft International and Sikorsky on people they are sending to Brunei

HR Rep



Identify location for evacuees to be brought to for medical checks, provision of dry clothing etc.

HR Rep



Identify location for wreckage to be transported to

SAV



Ensure need to / support to secure Cockpit Voice and Flight Data Recorder (CVFDR) /Health & Usage Monitoring System (HUMS)

OA / OS Rep


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AIRCRAFT ACCIDENT – Offshore (Onto Helideck) 

Identify nearest alternative helideck for incoming medical support and medevac routings May be safer to use more boats and bring casualties ashore via KB / Muara Port)

Spare OAs

AIRCRAFT ACCIDENT – Offshore (Into Sea) 

Liaise with Asset Unit facility / Drilling Rig / Campaign vessel aware and responding e.g: - Boats despatched to site - Medics and first aiders on standby at facility and/or on way to site - Preparations being made for initial receipt of evacuees and casualties

Spare OAs



Identify preferred routing for: - Medical teams to get to site and - Evacuate rescued and injured persons

Spare OAs and OS Rep



Organise recovery of aircraft - Offshore – Crane barge, divers etc - Onshore - Cranes

AIRCRAFT ACCIDENT – Onshore 

Confirm BSP Fire Service mobilised and through them Government Fire & Rescue

HSE Rep



Confirm BSP Security mobilised to crash site and through them the Police - Inform HSE/1 & HSE/12 to organize BSP Security Team to secure site, and organize for continued security with standby crew, rotations etc.

HSE Rep



Identify suitable nearby landing position for other BSP and/or other helicopters

SAV



Particularly for a remote area where access to site may need to be cut and stabilised: - Mobilise SCO / PPA with their Contractors earth moving equipment

OS Rep



Organise satellite phones (spare batteries), site radios etc through ISM

OS Rep



Organise for portable generators, toilets, tents etc. through PPA

OS Rep



Organise for food, water etc. at site

HR Rep



Send HR Rep to site to look after casualties, evacuees and any relatives that attend

HR Rep



Send CEA Rep to site to look after any Government officials, Media that may attend

CEA Rep



Facilitate HAZID to ensure activities, hazards and necessary hazard controls analysed and applied

HSE Rep

THIRD PARTY AIRCRAFT EMERGENCY – Onshore or Offshore 

BSP will respond fully and immediately to any third party aircraft emergency as if for a BSP emergency but in close consultation with and under the direction of the Government Department of Civil Aviation (DCA) / National Search and Rescue Coordination Centre as appropriate.


OS Rep

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REFERENCES 

Aviation Emergency Procedures, BSP-02-Procedure-0392



Shell Aviation International Emergency Procedures Manual



Brunei Government Standard Operating Procedures – Aircraft Crash {{Need copy}}


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Diving Emergencies DIVING EMERGENCIES

Offshore diving operations are carried out within BSP’s operations either from a general campaign vessel or from a dedicated diving support vessel. Diving operations are overseen by BSP – SCO/5. Emergencies can arise:  On the facility being worked upon  With the diving activity itself  On (or otherwise impacting) the diving support vessel The generic aspects of managing emergencies on the facility or the vessel are covered elsewhere. This section addresses diving emergencies and how diving operations in particular may be threatened by others’ emergencies. There will always be a BSP CSR on board a diving support vessel and he (or the vessel master) may be considered the on-site On Scene Commander but it may be better that the overall BSP response be coordinated by the nearest AU or TSW On Scene Commander. For any diving operations emergency, the ECT will: 

Establish and maintain contact with the BSP- CSR on board the Diving Support Vessel

SCOOA



Ascertain whether divers are in the water and if so, if they can be safely retrieved from the water in a normal controlled fashion without endangering the vessel.

SCOOA



Establish and maintain contact with nearest manned complex and/or drilling rig, check they are aware of emergency, are in contact with the CSR and available to support diving support vessel

xOP or TSW OA



Establish and maintain contact, ascertain needs, coordinate support of : - BSP SCO Diving Group (SCO/51) - Relevant Contractor Check they are in contact with the CSR / Contractor Supervisor and what their needs are. BSP SCO/51 Rep and/or Contractor Representative may attend ECC to coordinate For any injuries /medical problems with divers:

SCOOA



Alert Panaga Health Centre (HML) making it clear that: - Divers involved - Whether divers likely to be suffering decompression - Company Diving Medical Advisor required

HR Rep



Contact Diving & Underwater Support Group SCO/5 and check: - They are in contact with their CSR on board the diving support vessel - Decompression facilities available with their contractor - Planned medical emergency response plan can be followed - Any problems, any further requirements

SCO OA

For any other emergency occurring in the vicinity of diving operations, it is important that the , or any emergency where diving operation may be threatened or 

Establish and maintain contact with the BSP- CSR on board the Diving Support Vessel

SCOOA



Ascertain whether divers are in the water and if so, if they can be

SCO-


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safely retrieved from the water in a normal controlled fashion without endangering the vessel.

OA

References  Diving Operations Emergency Procedures 

Panaga Health Centre Emergency Procedures – Section on Diving Emergencies


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Structural Damage to a Facility, Installation, Platform, Vessel STRUCTURAL DAMAGE TO A FACILITY

GENERAL – OFFSHORE OR ONSHORE Structural damage may occur to process equipment, a facility, pipeline, building, installation, marine vessel  Directly by the emergency event itself collision, weather, explosion or fire  Indirectly by escalation from a primary emergency spreading, heat effects from a nearby major fire Whenever structural damage is a possibility the potential for damage must be assessed OA  Identify the parts of the process or structure may have been damaged - Assess the consequences of failure - People at risk – evacuate, place evacuation resources on standby - Subject or downstream production process threatened – shut down, depressurise - Facility at risk – Identify how to stabilise, make safe etc. - Marine vessel at risk – Identify how to stabilise, make safe etc. OA  Consider whether production needs to be (or remain) shut-in or isolated, or suspended? - Initiate Business Continuity Planning Spare  Identify what engineering and construction assistance is needed for OA (SCO assessment & repair e.g: Rep) - Engineering analysis to identify potential effects of primary emergency on equipment and structures e.g. Might the heat / event weakened structures, pipelines, vessels etc, - Call on BSP Engineers and their specialist advisors - Inspection - Call on BSP Inspection Contractor - Specialist advice – Engineering contractors; Loss assessors; Insurance experts - Repair/Re-construction – engineers, materials, equipment, contractors OA  Consider temporary accommodation, work place resources for additional personnel e.g. - Workbarge for offshore - Portakabins for onshore LGL  Consider what notifications, involvement, records might be needed by insurers

OFFSHORE 

Consider Diving Support

SCO OA

ONSHORE 

Address concerns raised by community and prepare a plan for communication or evacuation

CEA Rep



Inform SEN/2 for inspection / assessment of safe use of any buildings affected

HSE Rep


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Serious Breach Of Installation Safety Zone SERIOUS BREACH OF INSTALLATION SAFETY ZONE

OFFSHORE Brunei Law provides for an enforceable 500m Installation Safety Zone around all BSP installations. Some warning of an impending infringement /collision from a deliberate or accidental marine vessel (or aircraft) may be available to a site manager, and he may be able to contact the Duty OA for advice, the ECT is not likely to be mobilised before it … rather to respond to the emergency hat develops from a collision. However, warnings of slower moving vessels moving towards the BSP concession area have occurred. If a vessel (or aircraft) approaches an installation apparently not under control: OA  Review with OSC progress and status on site standard site operating from procedures: OSC - Establishment of communications with vessel (interpreter may be required) - Identification of vessel, vessel type, cargo, and origin if possible - Time to impact – Evacuation of installation - Possibility of diverting vessel - Possibility of boarding of vessel (using RBAF) - Provision of assistance to vessel (e.g. power, steering systems) If vessel identified outside any BSP area without a clear designated OSC, SAMR / SAV may assign an On Scene Commander aboard the OA/OS  Assess time to impact C OA/OS  Assess potential results of impact (structural, process, environmental) C OA/OS  Identify precautions to prevent escalation e.g. shutdown, partial / full C evacuation, buffering of likely impact zone etc. OS Rep  Alert Brunei Marine Department - Mobilise NSARCC if required HSE  Alert Royal Brunei Police Force; Contact HSE/1 to inform Security Rep Agencies If a vessel (or aircraft) approaching installation appears to be doing so deliberately: OA  Confirm OSC has issued a formal warning OA  Authorise OSC to use standby /utility boat to intercept aggressor - With force if necessary Procedures for search and rescue and mass casualty response to be implemented OS  Alert Royal Brunei Police Forces if malicious intent suspected Rep/ - Provide contact numbers for On Scene Commander – direct OSC communication is best - Provide very clearly and carefully any information that suggests malicious intent HSE  Contact Head of Emergency Response & Security (HSE/1) for Rep involvement

ONSHORE Little warning is likely to be available for an actual breach of security for an onshore site but a breach may be discovered without the perpetrators having been yet discovered. If a breach in security fencing or sentries is discovered and Emergency Coordination Procedures Rev 10.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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perpetrators may be inside:  Review with Site Security / OSC progress and status on site standard site operating procedures: - Securing of control room from unauthorised entry – additional security - Checks on critical parts of process (those most critical to business if damaged) - BSP security / Additional security guards / Police alerted and on way - Security Control Point established  If any suspicion of sabotage /placing of explosive devices - Shut down of process and implementation of bomb search protocols  If any suspicion of attempt to takeover / hold hostage personnel - Decision on secure area – Control room, external muster point ? - Word of mouth instructions for staff to withdraw to secure area  Alert - Emergency Response & Security(HSE/1), Security Officer (HSE/12), Bomba (HSE/11) - Police and through them Oilfield Security (Part of Police)


OA/OS C

OA/OS C OA/OS C OA then HSE/1

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Ionising Radiation Accident IONISING RADIATION

GENERAL – OFFSHORE OR ONSHORE In the event of a source being exposed, the ECT (or line concerned) must: 

Confirm that the site has: - Isolated & evacuated contaminated /potentially contaminated area - Secured the contaminated area at appropriate distance - Identified and issued appropriate PPE - Contacted the Relevant Contractor Radiation Protection Supervisor (RPS) - Contacted the BSP Radiation Protection Officer (RPO) – SEN/132 - Contacted medical staff for possible treatment of related conditions

OA



Establish and maintain liaison with relevant Contractor, Confirm: - Radiation Protection Supervisor (RPS) responding – to go to site, provide advice - Equipment being mobilised to site - Any further needs

Spare OA

Establish and maintain liaison with BSP Radiation Protection Officer (RPO) – SEN/132*, Confirm: - Understanding of specific source involved, precautions required etc. - Actions carried out so far - Actions required For a lost / missing source the ECT (or line concerned) must:

Spare OA





Understand and explain circumstances of loss e.g: - The operation using ionising radiation - Type of source, container, etc.

OA



Confirm site has: - Made initial search - Reported loss to Contractor Radiation Protection Supervisor (RPS) and BSP Radiation Protection Officer (RPO) - Established and is monitoring safe areas - Established monitoring of all persons entering and leaving site - Halted movements of cargo to and from location

OA



Obtain log movements records

OS Rep



Alert Police & security if suspicious circumstances



Contact Company Radiation Officer (SEN/132) for involvement

HSE Rep HSE Rep

References  HSE Standards Module 20. Ionising Radiation, - Section 7.8 Transportation Incidents & - Appendix D, Ionising Radiation Emergency Procedure


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Explosives Emergency EXPLOSIVES EMERGENCY


Confirm understanding of : - Activity involved - Specific explosives involved - Incident - Ongoing threat from explosives - Precautions required etc. - Actions carried out so far - Actions required



Establish whether radio silence required /needs to be extended and if so: - Cascade instructions for (continued) radio silence to all



Confirm that the site has: - Isolated & evacuated area - Contacted the Relevant Contractor Responsible / Competent Persons (Ref Mod 21) - Contacted the BSP Responsible / Competent Persons (Ref Mod 21) - Contacted medical staff for possible treatment of related conditions



Establish and maintain liaison with relevant Contractor, Confirm: - Competent / Responsible persons responding – to go to site, provide advice - Equipment being mobilised to site - Any further needs

Spare OA



Establish and maintain liaison with BSP Responsible / Competent Persons. Confirm: - Understanding of specific explosives involved, precautions required etc. - Actions carried out so far - Actions required

Spare OA



Alert Head of Emergency Response and Security (HSE/1) for involvement

HSE Rep

OA

References  HSE Standards Module 21, Explosives 

BSP Security Manual (in progress)


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Severe Weather (Flood, Wind) SEVERE WEATHER

GENERAL 

TSM/3

Alert Company to severe weather warnings

FLOODING Serious flooding with the potential to affect BSP Facilities and Operations is a potential exposure in Belait particularly when days of heavy rainfall coincides with a high tide. TSM/3 attempts to predict such conditions and issues flood warnings. When conditions are particularly bad, TSM/3 will alert PPA who may activate the BSP Flood Team. This Team is not on any duty roster but do recognize they may be needed to respond. The Flood Team is led by PPA who will communicate for the team to assemble in Benulu 1. The Flood Team comprises:

Flood Support Team: 

Organise and coordinate utilities and infrastructure response - Support Utilities Services - gas, water, electricity, - Supply sandbags (PPA maintains a stock of these, and other flood barrier materials) - Clear blocked drains - Cut fallen trees

PPA/1/ 3



Organise and coordinate HR response - Evacuation and temporary accommodation - Food and Drinks, beds, blankets, - Communications to employees (Website, Phonebanks, Fliers, Posters).

HRS/2, 3



Liaise with Government, police & armed forces for assistance



Interface with Government agencies, Community leaders, Media

HSE Rep CEA/1



Organise and coordinate medical response - First Aid facilities, Temporary clinics, - Public health monitoring - Capturing dangerous reptiles

HML/1, 2, 3,4



Assist with - Safe evacuation methods from affected areas; Rescue of personnel from flooded homes, - Assist with marking of flooded roads, fallen trees (with PPA/3), - Coordination of HSE communications.

HSE/1 1 w/ STL Logisti cs



Provide information on weather forecast, tidal predication and flood warnings.

TSM/3



Supply materials such as gunnysacks, raincoats, life-jackets, portable pumps, torchlight’s, portable toilets, 4 wheel drive and high vehicles.

STL/2/ 3



Manage security generally - Including safeguarding of houses left unattended

HSE/1 2



Provide communication equipment, pagers, mobiles, communication radios.

IMT/3



Provide boats for rescues from / in flooded areas.

SMR



Provide and coordinate air surveillance and air transportation.

SAV



Maintain operations in land asset unit, tank groups and NGCP

DOP



Maintain operations in SCOT, Bandar Gas Operations

POP


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All parties will assess, the situation and implement their action plan working together with the other supporting services to provide the appropriate operational and logistical response. Reference Documents:  BSP Flood Plan, PPA


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Major Utilities (Power, Water or Communications) Disruption

(ECC activated threatened)

ONLY

if

normal

business

operations

are

MAJOR UTILITIES DISRUPTION  Manage Business Continuity, BSP-02-Guideline-01 The Business Continuity Plan describes the BSP overall plan for such disruptions. 

Call relevant PPA Section Head into ECC



Evaluate medical & social support needs for community and staff



Consider need to shut down or isolate process & production if safety of these threatened - Through lack of power, water etc. - Especially through lack of fire water - Through lack of communications



Consider temporary replacement of government supplied services with BSP owned facilities

PPA



Consider water/power rationing



Manage power company relations during any protracted interruption

PPA with EC PM



Manage government relations during any protracted interruption

Spare OA HR Rep All OAs

CEA Rep

Reference Documents:  BSP Business Continuity Plan


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Lost / Missing Individuals (Business or Pleasure) LOST / MISSING INDIVIDUALS (BUSINESS

OR

PLEASURE)

GENERAL 

Establish liaison with persons reporting missing people, perhaps send Spare OA as BSP Rep.

OA



How long has the person been missing

OA



Identify persons missing & when/where last seen, doing what

OA



Mobilise medical assistance if possible



Mobilise resources for possible evacuation of injured personnel

HR Rep OS Rep



Alert NSARCC, SAV, British Army for assistance in co-ordinating a search

HSE Rep



Unless specifically approved, NO NIGHT TIME SEARCH FLIGHTS

OS Rep

OFFSHORE 

Alert nearest available BSP facility for use of area vessels to search

OS Rep



Mobilise helicopter search and rescue

OS Rep



Mobilise marine search vessel

OS Rep



Instruct watch at adjacent facilities or on nearby vessels for missing personnel

Spare OA / OS Rep

ONSHORE 

Mobilise river/jungle search and rescue assistance from SMR, SAV, police, or army sources

OS Rep / HSE Rep

Reference Documents:  KBBC Emergency Procedures


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Third Party Emergencies THIRD PARTY EMERGENCIES


Liaise with “leading” search & rescue, or other emergency authorities

OS Rep



Offer assistance as requested if possible

OA



Consider appointing a relevant BSP site rep to assist the 3rd party OSC, or to be the OSC for the incident Co-ordinate search/response with British Army, SAV, SMR, NSARCC

OA

Evaluate evacuation options taking care to ensure no untoward risk to BSP and BSP Contractor vessels, aircraft, or personnel Identify medical assistance required and mobilise as required

OA

  

OS Rep

HR Rep

Reference Documents: 


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Serious Crime (not normally requiring an ECC activation) SERIOUS CRIME

GENERAL – OFFSHORE OR ONSHORE If an emergency is suspected to have a criminal cause, attention will have to be paid to the necessary investigation and follow up, once the emergency is over. The ECT will: 

Confirm the Site Manager / On Scene Commander has recognised the need to: - Secure the site once emergency is over. - Cordon off area and ensure nothing removed Keep personnel on site, and available for Police / Security interview - Provide opportunity for Police to observe emergency response - Provide accompanied access for Police to emergency site - Provide support to Police in their investigation



Consider whether the incident isolated or could be repeated – Alert other sites etc accordingly

OA



Contact Chief Security Officer (HSE/12), Head of Emergency Response and Security (HSE/1)

HSE Rep



Contact Police & security staff via HSE/12, HSE/1



Contact Shell Regional Security Manager, Singapore

HSE Rep HSE/1

Reference Documents:  BSP Security Plan (In progress)


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Bomb or Terrorist Threat BOMB or TERRORIST THREAT


Alert Head of Emergency Response and Security (HSE/10 for involvement

HSE Rep



Liaise with Security Forces, Police & British Army

HSE/1



Assess potential of threat – considering deployment & type of devices

HSE/1



Liaise with explosive diffusion experts

HSE/1



Evacuation procedures

OA



Production shutdown & isolation

OA



Safe suspension of drilling/work over activities



Evaluate methods to minimise effects of blast damage



Support search for explosives - in liaison with authorities

TSW / SCO HSE/1 & Special ist OA



Arrange for damage assessments and inspections of structural integrity of adjacent facilities if any blast does occur.

OFFSHORE 

Search accommodation areas FIRST – Keep personnel there

 Reference Documents:  BSP Security Plan (In progress)


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Hostage / Siege Situation HOSTAGE/SIEGE SITUATION

GUIDANCE An individual should be assigned to establish and maintain contact with hostages or hostage takers. The ‘Negotiator’ should: 

Be co-operative with hostage takers – do not return aggression or abuse - Try to build rapport

Negotiat or



Remain calm & urge others to do the same



Attempt to console and calm the hostages



Try to find out: - who the aggressors are; - what their demands are; - when they want demands to be met; - any other deadlines set;

Negotiat or Negotiat or Negotiat or



Pass information about aggressors to the authorities ONLY once agreed it is safe to do so: - how many; - description; - sex; - how armed; - language/nationality; - communications; - competence; - state of mind/health; - deployment

Negotiat or

The ECT should: 

Contact Shell Regional Security Manager, Singapore

HSE/1

Reference Documents:  BSP Security Plan (In progress)


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Brunei Shell Marketing (BSM) Emergency BSM EMERGENCY

Brunei Shell Marketing (BSM) is the Brunei Shell JV Company that distributes fuels and LPG across Brunei. They own and operate:  Muara Oil Terminal;  Airport Refueling Depot;  Some of the Retail Filling Stations. They also contract for:  Road Tankers to transport fuels from Refinery to retail stations, other customers and to the Muara Terminal  Riverine tanker to transport fuels to retail stations and other customers on the Brunei and Temburong rivers  LPG truck drivers to distribute LPG bottles from BLNG’s LPG Bottling Plant in Lumut. GENERAL 

Establish link with BSM ECT – this may be in Bandar Seri Begawan or Muara Terminal

OA



Consider vicinity of incident to BSP/BLNG facilities, safety & environmental impact

HSE Rep



Consider resources from BSP that could be useful: - Oil spill – Landfield Emergency Team (for Belait); Booms, Absorbents etc. - Fire – Foam, Tenders; ECV - Other Equipment, materials, manpower

OS rep



Consider emergency management personnel that can be deployed to site - E.g. OA’s, CEA rep, HSE Rep, Environmental Advisor - Particularly in the Belait District

OA



Consider other possible assistance with e.g: - On site representation to handle media - Legal & insurance advice - With External Affairs - Media & Community affairs - Media assistance / press releases - Phone bank to handle calls, public, relatives, etc.

CEA Rep

BUSINESS DISRUPTION 

Assess impacts of their emergency on: - Security of fuel supplies/ identify alternate sources - Capacity of refinery or terminal to handle rising storage

Spare OA



Assess impacts of any BSP or BLNG Emergency on their business: - Security of fuel supplies/ identify alternate sources - Capacity of refinery or terminal to handle rising storage

Spare OA

References (Copies in BSP _ESR Cupboard)  BSM Emergency Co-ordination Procedures, TMS 0822



Other BSM Emergency Procedures : Muara Terminal; Airport Depot; Head Office; Retail Operations; Riverine Operations; Road Tankers Fuel Spill Contingency Plan.



BSM Business Continuity Plan




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Brunei LNG (BLNG) Emergencies BLNG EMERGENCIES

GENERAL 

Establish link with BLNG EC / ECT - Get initial report and updates on general status - Identify any support needed

EC



Identify type of assistance from BSP EC / ECT required: - Passive observation (stand by) - Active assistance with BLNG ECT retaining command - BSP ECT taking command

EC



If instructed / required, Establish link with counterparts in BLNG ECT (in their Head Office) - Provide direct assistance as required - - Coordinate BSP support as required

Duty ECT as approp .



If BLNG Head Office being evacuated confirm / initiate mobilization of the Emergency Command Vehicle for use as alternative Emergency Management Base.

HSE Rep



Ensure appropriate support mobilized from, and established in Operations Centres at: - BSP Panaga Health Centre with interface with the HR Rep in BLNG ECT - BSP Fire Service with interfaces with BLNG Fire Service



Get and post : - Hard copy plan and satellite images of BLNG and surrounding area - - GIS system with BLNG and surrounding area

TSM Rep



Assess impacts on and provide assistance for: - Personnel inside the plant; - Local community in Lumut; - Security of fuel gas supply to power plants// additional fuel imports

OA with BLNG ECT



Provision of additional resources - Transport, equipment, materials, manpower - Response management expertise – OA’s, OS rep, HSE - Personnel, community affairs - Phone bank assistance (media, relatives, public) - Onsite representative for legal, insurance



Consider BSP Emergency Management assistance in BLNG ECT

OA with BLNG ECT then relevan t BSP ECT Membe rs EC



Identify impact on upstream operations in BSP: - For any shutdown, oil and gas wells may need closing in Note: Excess gas flaring should be avoided. Generally better to shut in oil wells if they have significant associated gas. 

Impact on downstream operations (e.g. disruption to fuel gas for Brunei East)



Liaison with Government Agencies (e.g, PU, Environment, Parks & Recreation, Marine, Fisheries etc, DO, municipal, DES)


HR Rep HSE Rep

OA with PCC OA with PCC HSE Rep if HSEQ reques ts

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Liaison with STASCO for customers if a tanker is involved if necessary

SMR w/ MK

References  BLNG’s Emergency Response Manual


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LNG Tanker Emergencies (BST/BGC Emergencies) LNG TANKER EMERGENCIES (BST, BGC)

GENERAL Brunei Shell Tankers (BST) is the Brunei Shell JV Company that owns and operates 7 of the LNG Tankers that carry LNG from Brunei to (generally) Japan and Korea. Brunei Gas Carriers (BGC) is the Bruneian Company that owns and operates 1 (larger) LNG Tanker (Abadi) and also (as Contractor to BST) provides manning and other services to the BST Tankers. In the event of an emergency on any of the LNG Tankers while in Brunei waters or enroute to Brunei, BSP would expect to be notified and provide support and emergency management expertise appropriate to the situation. For any actual or potential oil spill the BSP Oil Spill Emergency Procedures will be activated and BSP will provide full response to protect Brunei’s environment 

Establish and maintain link with OSC – Vessel Master or SMR Pilot

OA



Call SMR Duty Captain in to become OA



Establish link with BST-MD, BLNG-ECT, BGC-ECT & STASCO-IMR



Understand emergency, assistance that can be offered and relative authority: - Location : In Brunei Waters; Customer nation waters; International waters; En route to BLNG, or leaving BLNG; At Customer jetty; At BLNG Jetty - Type of emergency : whether onboard tanker; external threat

Spare OA Spare OA EC



Identify level of involvement - Passive observation (stand by) - Active assistance with BST/BGC retaining command BSP ECT taking command

EC



Consider BSP ER Personnel assistance in BLNG ECT

EC



Assess impacts on and provide assistance for: - personnel inside the plant; - local community in Lumut; - security of LNG supply to customers

HR rep



Consider with BLNG, PCC impact on upstream operations in BLNG and BSP

Spare OA



Liaise with govt marine authorities & agencies (e.g. Marine, Ports, Marine Police, MinDef,)



Call on HSE/1 to liaise with govt security authorities & agencies (e.g. Marine Police, RBAF, MinDef,) as necessary

OS Rep/ SMR Rep HSE/1



Liaise with STASCO-IMR in Japan and STASCO in London



Consider with BLNG impact on BLNG operations



Provision of additional resources - Transport, equipment, materials, manpower - Response management expertise – OA’s, OS rep, HSE


Spare OA / SMR Spare OA OS Rep

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- Personnel, community affairs - Phone bank assistance (media, relatives, public) - Onsite representative for legal, insurance advise References  BSP, BLNG, BSM &BST/BGC Emergency Response Management System, Section 6


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6 QUALITY MAINTENANCE


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System Maintenance The BSP Head of Emergency Response Services and Security (HSE/1) ensures that the required level of emergency preparedness is maintained. This involves: 

Maintenance of the Corporate parts of the system e.g: - Maintenance of corporate facilities, equipment and documentation - Programming and standards of training - Testing of the system through exercises - Review of the system



Liaising with focal points in the Line to: - Ensure appropriate reviews of Emergency Response Procedures - Maintain quality, consistency and compatibility across the system


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Duty Roster and Emergency Call-out System


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Duty Roster The BSP Emergency ECT Duty Roster ensures the 24-hour availability of the Duty Emergency Coordination Team (ECT) and Departmental Support Reps. It contains contact information for: 

Duty Emergency Coordinator (Duty EC) and other core ECT Members who may be contacted by individual pager, mobile telephone or, in a major incident obviously requiring the ECT, by block pager.



Departmental Duty Staff - who may be called upon to provide or coordinate any required support (e.g. setting up an Emergency Support Teams).



Security Desk



Panaga Health Centre



Emergency contacts in BLNG and Seria Refinery

The Roster is available via the BSP Web: 

BSP Webpage – Organisation HSE - Emergency Response Management System Procedures.

Hard copies should be made available for contractor’s vessels/facilities by their Contract Holders. It is maintained by Line Focal Points in the departments as indicated in the Duty Roster Maintenance web-page.


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Nomination of Duty Personnel All Asset and Service Unit Managers (DM, EM, PM, SM & WM), the Heads of Operations in the Asset Units (DOP, EOP, POP, WOP), and the Heads of Major Projects (MPM), West Engineering (WEN), Geophysics (TSG) and Well Engineering (TSW) are required to share the EC duty. Operations OAs are nominated by their line and approved by Operations Heads in the Operations Forum. Drilling and Campaign Operations OAs and remaining of the ECT and Departmental and Functional duty personnel are nominated by their line.


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Minimum Requirements for Duty Roster Personnel The following competency, experience and training requirements for Duty ECT Personnel apply: 

Emergency Co-ordinator (EC). Duty ECs must: - Be BSP Asset or Service Unit Managers or be nominated Department Heads (with Operations or Drilling experience) approved by TD or AD. - Have been doing their respective jobs for at least 3 months - Have attended the Half Day ERMS Workshop, course code L9619 - Have attended the 1 Day Advanced EC and OA Workshop, course code L9620



Operations Advisor (OA). Duty OAs must : - Be company senior staff with operations experience. - Have been doing their respective jobs for at least 3 months - Have attended ERMS Workshop, course code L9619 (half day); - Have attended the Advanced EC & OA Workshop, course code L9620 (1 day)



Other ECT Members. Other Members of the ECT must: - Be company senior staff; - Have been doing their respective jobs for at least 3 months - Have attended ERMS Workshop, course code L9619 (half day)



Departmental /Functional Duty Personnel. The other Duty Personnel must: - Be company senior staff - Have been doing their respective jobs for at least 3 months - Have attended ERMS Workshop, course code L9619 (half day)


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Duty Representative Responsibilities Duty ECT Members will, for any week they are on duty: 

Personally meet the previous week's Duty Rep. prior to 13:00 on the Monday



Collect pager, mobile, duty bag

Previous week's ECT Member MUST hand over personally to the next person on duty. Leaving the pager and mobile on the desk for the next person is unacceptable 

Confirm that equipment is functioning and that bag contents are intact



Receive a report on any events from the previous week



Respond to pager test at 13:00 hrs on the Monday



Attend weekly ECT meeting in the ECC at 13:15hrs on the Monday

If the Monday is a holiday the above items will take place on the next working day. During Ramadhan pager test is at 11:00 hrs and ECT meeting at 11:15 hrs 

Ensure that, while on duty, they: - Can be contacted at all times (i.e. able to hear pager, phone, mobile) - Have mobile AND pager switched on throughout the period - Check pager and mobile are working and battery fully charged at all times - Are in a fit state of mind and body to perform in the ECT - Stay able to be at the ECC within 30 minutes of call-out



Advise VSL of any changes to roster contacts



Notify VSL of any changes to duty personnel at any time DURING the duty period.

The person taking over duty is required to notify VSL of the change over and contact details.


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Weekly ECT Meeting The Weekly ECT Meeting Agenda includes: 

Duty Roster - Check & confirm published details (including split weeks)



Significant activities (major, non-routine or of high risk e.g. rig move, campaign, shutdowns, hot-taps) for forthcoming week, or continuing from previous week;



Learning points from previous exercises (actual or drills), and updates to ERMS



HSE Rep takes meeting notes & distributes by e-mail to ECT members that day.

The agenda is available on the HSE website under HSE Template. Minutes are compiled and e-mailed by the Duty HSE Rep. Guidelines for the meeting and previous minutes can be accessed on the HSE web-page under Emergency Response Management System. 

Guideline for ECT Meeting



ECT Meeting Minutes Template


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Training BSP emergency response personnel attend appropriate briefings and training as tabulated on the next page. All training requirement and programs are handled by HLO/1. Records are kept in HLD under the custodian of HLO/1. All trained personal records are kept in the Prisma and Saphron for references.


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Exercises 

BSP HSSE Plan, BSP-01.03-Plan-0843)

Corporate 'desktop' and live exercises will be run periodically by HSE/1 to test the Company’s ability to respond to emergencies. Exercises are run to ensure BSP’s preparedness and to test or practice particular aspects of response. The line runs their own field exercises to test preparedness and train field emergency teams. Field exercises are scenario based and test the ‘Command and Control’ aspects of site emergency response. Corporate Exercises may be: 

‘Desktop’ - No mobilisation of resources other than the participants time.

Desktop exercises will be notified by a notification note indicating the week that the exercise will be conducted. The line and contractors are expected to participate fully in terms of personnel, advice, support and realistic actions plans but NO resources are to be mobilised. 

‘Live’ - Active participation of site and supporting departments, mobilisation resources within pre-defined limits

Live exercises will be preceded by a notification note indicating the ‘time window’ during which the exercise will occur. This will define the boundaries of the exercise. All exercise communications will be preceded with “Exercise, Exercise, Desktop/Live Exercise” and concluded with “Exercise, Exercise”. All participants must ensure all parties are fully aware: - It is an exercise - Whether it is a desktop or live - Limitations of their participation.


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EVENT / TARGET AUDIENCE

DURATION

BY:

SCHEDULE

Emergency Response Management System Workshop - Includes a general introduction to the BSP ERMS and includes a mini-exercise - All ECT Duty Roster Members (Mandatory) Advanced EC and OA Workshop Training workshop covering key principals, tools and techniques including 4 desktop exercises - ECs and OAs (Mandatory) - All ECT Duty Roster Members (Recommended)

Half Day

HSE/1 & HLD/4 Course: L9619

At least four per year

Full Day

HLD/4 & HSE/1 Course L9620

At least four per year

On Scene Commander/Representative Training and OSC Assessment – Lectures, Classroom simulator training followed by field training and exercising. May include formal assessment against:  BSP-20-02-10-Standard-007b, BSP Competency Standard – Operations Installation Management, Unit 1 – Manage Emergency Response, and simulator assessment. Site specific Briefings, Workshops and Exercises on BSP ERMS & Site ERPs coordinated by HSE Advisor / HSE Focal Points Emergency Response Communications Awareness (HLD-L8152H) – Briefings on how to mobilise and coordinate emergency support - Recommended for Site Supervisors not needing OSC/OSR Training . External Affairs and HR Rep / Support Team Workshops - covering Definition of HR and EA Strategies, and Development and Implementation of Actions Plans including general principles, golden rules, tools and techniques. IMO level 1, 2 and 3 Oil Spill Training Industry standard training for Front-line Responders (IMO 1), Spill on Scene Commanders (IMO 2), Spill Management Teams (IMO 3)

3 days training; 2 days assessm ent

HLD/4 Course L8152A thru D

In consultation w/ relevant Line clients.

As required

Line

As required to ensure risks ALARP

1 day

HLD/4 Course

In consultation w/ relevant Line clients.

Variable depende nt on needs

HLD/4; CEA/3; HRS/1

As required and arranged by CEA & HR

EARL

As assessed each year by HSE/1

Crisis Management Briefing Introduction to the Brunei Shell Crisis Management Plan for the Crisis Management Team and their alternates.

1 hour

CEA/2

As required

Crisis Management Workshop - Scenario based consideration of tools, techniques and application for Brunei.

Half / Full Day

CEA/2

Developed / delivered as required and on request.

CEA/2

Provided by PR Consultants as required

Crisis Management Media Training - Senior Management


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Table 7.3 - Emergency Management Training and Workshops


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AP PE N D IX 1 E M ER GE N C Y C ONTAC T N UM BE R S Numbers not provided in widely available issue – Key Emergency Contact Numbers are maintained in more strictly controlled, ECC Contact Directory – available in the ECC.

BSP

EMERGENCY

TELEPHONE NO. 337-2999 or (Back up) 322-9999 FAX

BSP Switchboard

337-3383 or 33-3487

ECC (Use only if ECC manned)

337-4488

ECC Teledata Room Telephone

337-2883

Emergency Co-ordination Centre (ECC)

TEL. NOS.

IDD FACILITY

Emergency Co-ordinator

Yes

Services Representative

Yes

Operations Advisor (Primary OA)

Yes

Other Operation Advisor

No

Other Operation Advisor

No

HR Rep

Yes

CEA Rep

Yes

HSE Rep

Yes

TSM Rep /Contractor Representative

Yes

Communication Assistant

No

Emergency Support Room (ESR) Emergency Support Team Leader

Yes

Emergency Support Team

Yes


No


Yes

Human Resources Support Team (HRST) HR Support Team Leader

No

Media Responders Relatives Responders Other Key Support Representatives Duty Security Officer Hornbill Apartments Catering (24 hours) Emergency Command Vehicle (ECV) Private Mobile telephone Multi Access telephone

Radio

(PMR)

Radios

(MAR)


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Facsimile Mobile Telephones Note: The PMR and MAR are dependent much on the range of the transmitter or repeater station: MAR within 5km of VSL; PMR most of the Brunei Coast.


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APPENDIX 2 EMERGENCY COMMAND VEHICLE The Emergency Command Vehicle (ECV) is a mobile office and communications facility, part of the fleet of vehicles provided by the BSP Fire Service. It may be mobilised for use as: 

Fire Scene Command Post by the BSP Chief Fire Officer.



On Scene Command Post for use by a BSP On Scene Commander (OSC)



Off-site Incident Command Post by an OSC (or separate Off-scene Coordinator)

If instructed by the OSC or Duty EC, the BSP Switchboard will notify the BSP Fire Service Control Room to mobilise the ECV. The BSP Fire Service will then drive the ECV to the location and set it up, including the MAR antennae. They may need to manoeuvre the vehicle to avoid MAR blind spots.

ITEM Procedures, Charts, Stationary

LOCATION Shelves & Cupboards

Private Mobile Radio (PMR) telephones – works along much of the Brunei Coast – 1 Line (5399) Multiple Access Radio (MAR) Phones - Work within 5-10km of the Communications Tower once and antennae aligned (4812/4813/4814/4815) Fax machine

On worktop in front section Shelf 3 Phones to be connected in main cabin; 1 for fax machine in communications section On worktop in front section - to be connected to MAR

Emergency Command Vehicle (ECV)


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Private Mobile telephone Multi Access telephone

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Radio

(PMR)

337-5399

Radios

(MAR)

337-4812, 337-4813, 337-4814, 337-4815

Mobile phone

8988036

Facsimile

337-5399 or 337-4815

Note: The PMR and MAR are dependent much on the range of the transmitter or repeater station: MAR within 5km of VSL; PMR much more (But not all Brunei Coast)


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APPENDIX 3

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MAJOR INCIDENT MANAGEMENT

Under discussion with NDMC


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APPENDIX 4

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O SC S IT U ATION R EP OR TS

EMERGENCY COORDINATION TEAM OSC SITUATION REPORT - TIME OUT SUMMARY Incident No. / Name Situation Report No: Date / Time Incident Update: What's happened since last sitrep. What's being done.

Resources Arrived:

Resources Needed:

POB Status: - Numbers On Site / Unaccounted for - Location / Evacuation Status Casualty Summary - Numbers / Type - Resources on site - Casualty Plan Missing /Casualty Detail For each: Tag No, Name, Employer, Status, Location, Destination Hospital. If > 4, Use Casualty & Missing Person Report and summarise here.

1) 2) 3) 4)

Other Information / Needs

Signed (OSC)


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APPENDIX 5

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E C T S I T U ATI O N R E P O R T S EMERGENCY COORDINATION TEAM SITUATION REPORT - TIME OUT SUMMARY

Incident No. / Name Situation Report No:

Page 1 of

Date / Time Incident Update: What's happened since last sitrep. What's being done. Plant Status / Damage Resources Arrived / Needed

POB Status: - Numbers On Site / Missing/ Injured / Evacuation Status Missing & Injured Summary - Numbers / Type - Casualty Plan Detail: Refer Casualty Summary Operational Strategy, Actions & Status

Business Contingency / Recovery Strategy, Actions & Status

Casualty Strategy, Actions & Status

Relatives Strategy, Actions & Status


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EMERGENCY COORDINATION TEAM SITUATION REPORT - TIME OUT SUMMARY Incident No. / Name Situation Report No:

Page 2 of

Date / Time Community Strategy, Actions & Status

Local Government Strategy, Actions & Status

National Government Strategy, Actions & Status

General Comms Strategy, Actions & Status - Public Information Releases - Media Releases - Press Statement / Conference Plan

Other Stakeholders Engaged / Yet to be Engaged - Particular Issues to address

Other Specific Needs, Issues Actions

Signed (EC)


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APPENDIX 6

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CASUALTY SUMM ARIES - SITE & ECT CASUALTY & MISSING PERSONS SUMMARY - - EMERGENCY SITE

Location : Seq. No. / Tag / ID No

Date / Time: Job / Nationalit y

Name / Employer

Initial / Subsequent Status

Priority

Destination / Left Site

1

2

3

4

5

Emergency Coordination Procedures Rev 9.0

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CASUALTY & MISSING PERSONS SUMMARY - - ECT / HR SUPPORT TEAM Location : Seq. No. / Tag / ID No

Date / Time: Job / Nationalit y

Name / Employer

Medical Status

Information / Care Needs

Relatives Informed/ Status

1

2

3

4

5

Emergency Coordination Procedures Rev 9.0

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APPENDIX 7 SITE SECURITY SYSTEM EMERGENCY RESPONSE SECURITY PASS Incident No. / Name Date / Time The following individual is hereby authorized to enter the site of the above emergency site.

Name: Employer IC No:


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AP PE N D IX 8 I N FORM IN G R E L ATIV ES


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App 8.1 

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General

HR Emergency Procedures, BSP-02-Procedure-0390

One of the most challenging aspects to manage in major emergencies is to inform the families of those that have been injured, are missing or have died. BSP will act (or make sure that its Contractors act) quickly and sympathetically to inform and help the registered Next of Kin of any personnel seriously injured, missing and any fatalities from an emergency on its facilities and operations. However it has to be recognised that, particularly early on in what may be a complex, multi casualty emergency, information generally may be confusing and conflicting. Again particularly in the early stages, information on specific individuals may just not be available - the priority of all involved in the response will be the containment of the situation and the rescue and care of those involved. Ascertaining the identities of individuals is less important than actually saving lives. When information does start to become available, there may still be scope for confusion and error so the Company MUST be very careful about releasing information on specific individuals


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App 8.2

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Responsibilities

The CEA Rep, HR Rep in the ECT and the EC are responsible for summarizing general information on the emergency that may be released to relatives. The HR Rep and HR Support Team (HRST) are responsible for collating information on specific individuals and for ensuring their Next of Kin are informed once the status of individuals has been reliably confirmed. The HRST (and through the ECT and the HRST, Contractor HR Teams) must establish themselves as the reliable source of information for relatives. These all need to behave and be seen to behave such that BSP remains thought of as a timely, open, caring and concerned organisation. Such an approach will minimise the circulation of rumour and speculation that can exacerbate the anxiety for relatives, confuse the response and support being provided and be damaging to the reputation of the companies involved and distressing to their staff. Contractors are responsible for informing the Next of Kin of their staff (or at least for making sure they are informed) and are expected to do so quickly and sympathetically in accordance with these guidelines. Where these guidelines refer to the BSP HR Support Team, they may be thought of as applying to the Contractors HR / Admin personnel or Management. Depending on the type and scale of the emergency and the casualties incurred the HRST may have direct contact with Next of Kin by telephone or face to face. There is a small stand-by phone-bank available immediately in the dedicated HR Support Team Room at BSP’s Head Office and Contractors are expected to establish appropriate enquiry response lines. Telephone calls may be purely responsive (i.e. responding to enquiries) or it may involve proactive calls to the Next of Kin of those confirmed as injured, missing or dead. The type of approach in any particular situation will be determined by the Emergency Coordination Team (ECT) or Crisis Management Team (CMT). Where there are any casualties the BSP HRST will send reps to the relevant hospitals to liaise with the hospital authorities (medical, admin and/or customer care) and be available to answer questions from, look after or act on behalf of relatives there.


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App 8.3

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Notifications – Who does them

Normal HR protocols for serious injury, going missing or death in service are that the Next of Kin are informed by: 

Relevant Doctor at the hospital if relatives are there.

BSP and relevant Contractor HR Representative(s) must be at the hospital to provide support. 

Senior Manager / Senior HR Professional for an initial contact by phone or personal visit - BSP or Contractor as appropriate

This initial contact will break the news and provide information on what the person might want to do (e.g. go to hospital, come to Brunei, arrange for transport of casualty home, go to reception/evacuation centre etc.). Thus, an HR Rep must take over the subsequent liaison and support. Especially for a death, when this is in person, and where time allows, this should be done in consultation with the Police (who generally have a statutory duty), the relevant Embassy or Consulate (for foreigners) and the person’s Line Manager In a major, multi-casualty emergency where the emergency is high profile, and relatives generally are worried and expecting information as soon as possible short-cuts to this process may be necessary and best for all concerned. In such circumstances the ECT will likely be mobilized and will decide who makes the notifications and may delegate even the initial difficult notifications to: 

Additional Manager, Director or HR Department Head brought in for the role



HR Rep or HR Support Team Leader



Other members of the HR Support Team


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App 8.2

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Information to Release


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A8.2.1 General Information The ECT will have available an Initial Response Statement within a short time of mobilising which provides a basic confirmation of the incident and very basic information about what has been / is being done. As more information becomes available this will be updated and there may be Press Releases proactively issued to the Media and others. These will be made available to the HR Support Team and may be used to provide some information on the incident and what has been / is being done. CAUTION: Never say “We / I have NO information”- you will always have some information but you may not have information on their relative yet.


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A8.2.2 Involvement in the situation For offshore sites and some onshore locations the ECT will likely have a Personnel on Board (or site) List (POB) or Flight/Boat Manifest available at some stage and this may be used to confirm the involvement (or not) of particular individuals BUT only when validated as correct by the ECT. It must be recognised that the POB List may have been generated the previous evening and that there may have been arrivals / departures since then. Thus the ECT will need to have the POB updated and validated before being able to pass it to the HRST.


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A8.2.3 Specific Information on Individuals Only information that has been approved for release by the HR Representative and Duty EC may be released and then only to registered next-of-kin and contractor management if contractor staff involved. This will typically be available from: 1

Written “Casualty Summaries” provided by the HR Rep tabulating the identities and general status of casualties etc. This may be summarised on ‘Casualty Boards’ within the HR Support Team Room

2

Information Release Forms prepared systematically approved for release

by

the

HR

Rep

and

The actual strategy and actions for responding to or proactively calling / arranging visits to Next of Kin (and timing for these) will be decided at the time by the ECT / CMT and may vary depending on the situation. The following principles will generally apply (but will be refined and may be modified by the ECT / CMT) for the particular situation: Fatalities or Life Threatening Injuries The registered next-of-kin should be notified by an appropriate Senior Line Manager or Senior HR Representative as soon as practicable once the status has been firmly confirmed. In a major fast moving situation with multiple fatalities an experienced HRST may be asked to do it. Serious Injuries The registered next-of-kin should be notified of the whereabouts and casualty details of the individual as soon as practicable once their status has been firmly confirmed. This should be done by an experienced member of the HR Support Team. Offers for arrangement with transport and support for visits to the hospital should be made. Relatives inquiring may be given information on the whereabouts of the individual but no casualty details should be released. Non-Life Threatening Injuries The registered next-of-kin should be notified by the HR Support Team, along with details of his whereabouts and situation. Offers for arrangement with transport and support for visits to the hospital should be made. Relatives enquiring may be given information on the whereabouts of the casualty and advised that their condition is not thought of as life threatening. Missing or Yet to be Rescued In the early stages when the response for those not yet recovered should be, “Sorry we don’t yet have specific information on your husband/wife Emergency Coordination Procedures Rev 9.0 (Hardcopy documents are not controlled, Last printed 18/10/2016)

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but we are still rescuing casualties / searching and getting more information as time progresses” When the situation has become clearer and we may be considering people as ‘missing’, proactive calls should perhaps be going to the Next of Kin of those people advising that there has been an incident and that their husband is at the moment missing but we are searching for him/her and will keep them updated. Uninjured and Rescued Personnel Information may be released to enquiring relatives, ideally the registered next-of-kin first, by the HR Support Team, when their safety and whereabouts are confirmed as decided by the ECT.


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APPENDIX 9 DEALING

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WITH THE


MEDIA


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App 9.1 General Principles Various external parties have genuine needs or interests in an emergency and the response e.g:  Those actually or possibly affected e.g. Community, Relatives, Contractors with staff/facilities involved, Customers, Regulatory Government Agencies 

Those generally interested - Public, Media, NGOs, etc

The main focus of any emergency response must be the operational resolution of the situation, but the Company will strive to compile information for external parties to satisfy their needs and interest in a timely fashion. However the following principals must apply: 

All information must be confirmed as factually correct



Names of those involved must be held pending notification of Next Of Kin

 Liaison and approval with relevant government agencies such as Petroleum Unit, Police etc must be obtained, where necessary, prior to release of information. -

 Specific decision must be taken on whether to approve information for: Proactive release or holding for response to enquiries Specific audiences e.g those actually or potentially affected or general release TV, Radio, and /or Newspaper- National or regional, online media, etc 

The Emergency Coordinator's overall authority for all aspects of the response includes initial release of information, especially where release is dictated by HSE and other operational needs. However, any written Public Information / Media Releases must be approved by the MD and the PU before issue.



The CEA Rep and External Affairs department head (CEA) should be consulted for advice and direction on Reputation Management / Stakeholder Engagement aspects


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App 9.2 Compiling and Authorising Information for “Possible” Release  -

CEA Rep in consultation with the EC will compile the Initial Response Statement: Based on the confirmed facts available in the ECC - Seeking assistance from others in the ECT to ensure accuracy, clarify any technical details Seeking input and direction from External Affairs department head (CEA).  EC will review the Initial Response Statement for factual accuracy and approve it for use as an Initial Response Statement ONLY.



This Draft Response Statement may be passed to the CEA and HR Support Teams for reference in providing verbal responses to callers but must not be issued in writing until approved by MD & PU.  CEA Rep shall forward the Initial Response Statement to the Managing Director (MD) and Petroleum Unit (PU) for approval.  CEA Rep, HR rep and EC will assess the likely external affairs and HR considerations and the information needs of various parties, deciding on whether to proactively release information to them, how, and what information to give - Actually or potentially affected – injured, relatives of those injured / at the site, Community - With responsibilities – Government, regulators, Main Contractors - Interested parties – Public, Employees, Media  Senior Management and CEA will review and approve subsequent response statements/media releases before being sent for approval by PU (or other Government Agency such as Marine Department for Oil Spill, Ministry of Health for diseases, DES for power failure etc.) 

EC should review subsequent information release for factual accuracy.

 Authority for releasing information rests with the EC where he/she needs to release information to maintain operational and HSE control. Otherwise he/she will, through the CEA Rep, seek the advice of the Head of External Affairs (CEA) and decision of MD on When, How and What information to release. The EC must remain responsible for ensuring the factual accuracy of the information in releases.


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App 9.3 Dealing with Media Inquiries Keep a log recording: 

The time and date of the call

 Name and organisation of the caller DO Make a note if you promised to return a call Call back if you promised to do so Be factual - state only facts that have been confirmed Be clear and brief Be sympathetic Be concerned but calm Draw up a list of possible questions and prepare answers Record TV and radio interviews



Questions asked



Your response



DON'T Speculate Admit liability Give the cause before a full and proper investigation is carried out Blame anyone or anything Estimate the damage Reveal names of injured or dead before next of kin and have been notified and then only after approval by Senior Management. Lie, exaggerate, be evasive or hide behind "no comment" Lose your temper Be afraid to say no


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App 9.4 Preparing a Written Press Release In preparing a release/statement consider the following questions and responses: Question

Observations/Content

Opening remarks….

“Regret” to announce, or “to inform”

When did it happen?

Time & day/date

What happened?

Description of the event in simple easily understandable terms

How did it happen?

Indicate briefly nature of likely cause but no details subject to further investigation

Where did it happen?

Exact location

Who has been affected?

Impact on community, facility, scale, any evacuations etc. Environmental impact

Have there been fatalities or injuries?

Indicate numbers, who they work for, and what their roles were/are, age, married status, etc. Express condolences, and sorrow for those killed, injured or bereaved

any

What are the consequences?

Impact on productions, interruptions, delays, - impact on communities (if relevant)

Why did it happen?

Subject to further review and investigation

What next?

Outline of immediate steps and next milestone Indicate that there will be further communications later


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BSP-02-PROCEDURE-0359

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