Chapter 14 - Project Closure
Chapter 14 Project Closure Multiple Choice Questions
1. The most common circumstance for project closure is simply a ________ project. A. Completed B. Overdue C. Overud!et ". #nder achivein! $. All the aove are correct
%. &hat is not a 'rap-up closure activity( A. )acilities B. *endors C. Customer ". Profit report $. +eport
,. __________ of lessons learned are desi!ned to improve performance on current and future projects. A. +etrospectives B. Corrective action plans C. ntrospective ". Culmination $. $volution
4. The content of the final report typically includes the follo'in! topics A. /essons learned B. +evie' and analysis C. +ecommendations ". $0ecutive summary $. All the aove are correct
Chapter 14 - Project Closure
. &hen the project may e completed early 'ith some parts of the project eliminated this is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project
3. This type of closure occurs 'hen the project may never seem to end. end . This is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project
. 5any projects 'ill fail ecause of circumstances eyond the control of the project team is called A. 2ormal B. Premature C. Perpetual ". )ailed Project $. Chan!ed Priority
6. &hen a project may start 'ith a hi!h priority ut see its ran7 erode o r crash durin! its project life cycle as conditions chan!e this is an e0ample of A. 2ormal B. Premature C. Perpetual ". )ailed Project $. Chan!ed Priority
Chapter 14 - Project Closure
. &hen the project may e completed early 'ith some parts of the project eliminated this is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project
3. This type of closure occurs 'hen the project may never seem to end. end . This is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project
. 5any projects 'ill fail ecause of circumstances eyond the control of the project team is called A. 2ormal B. Premature C. Perpetual ". )ailed Project $. Chan!ed Priority
6. &hen a project may start 'ith a hi!h priority ut see its ran7 erode o r crash durin! its project life cycle as conditions chan!e this is an e0ample of A. 2ormal B. Premature C. Perpetual ". )ailed Project $. Chan!ed Priority
Chapter 14 - Project Closure
8. mplementin! closedo'n includes the follo'in! major activities e0cept A. 9ettin! delivery acceptance from the customer. B. :huttin! do'n resources and releasin! to ne' uses. C. Closin! accounts and seein! all ills are paid. ". $-mail the project team that the project is complete. $. Creatin! a final report.
1;. &hich is not part of the team portion of the &rap-up closure chec7list( A.
11. #nder 'hich headin! of the &rap-up closure chec7list should the =uestion > e ans'ered. A. Team B. *endors?contractors C. Customer?#sers ". $=uipment and facilities $. Profit and loss statement
1%. #nder 'hich headin! of the &rap-up closure chec7list should the =uestion > e ans'ered. A. Team B. *endors?contractors C. Customer?#sers ". $=uipment and facilities $. Profit and loss statement
Chapter 14 - Project Closure
1,. +eleasin! the project team typically occurs _________ durin! the closure phase. A. 9radually B. +arely C. &ithout omast ". +apidly $. All at once
14. n the :napshot from Practice 2e' Balls 9oes )lat in 2BA is an e0ample of a project !one 'ron! 'hen the _______ is?are not consulted. A. 5anufacture B. $=uipment and facilities mana!ers C. $nd-users ". Project mana!er $. The )ans
1. Closin! out _________ is often messy and filled 'ith untied ends. A. Project revie' meetin!s B. +eports C. nvoices ". Teams $. Contracts
13. nformation on the project type si@e numer of staff and technolo!y level 'ould e included in 'hich section of the audit report( A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives
Chapter 14 - Project Closure
1. Project mission and ojectives procedures and systems used and or!ani@ation resources used typically appear in the _____ __ ___ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives
16. tems technical in nature and focus on solutions to prolems that surfaced 'ould typically appear in the _____ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives
18. The section of the final project report that ne' project teams are li7ely to find most useful is the A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives
%;. Corrective actions that should ta7e place such as shiftin! to more resilient uildin! material 'ould typically appear in the _____ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives
Chapter 14 - Project Closure
%1. n the :napshot from Practice the results of analy@in! the Datrina hurricane resulted in a ne' evaluation plan from A. The state le!islature B. The !overnor of /ouisiana C. The city of 2e' Orleans ". The +ed Cross $. The national !uard
%%. The most common circumstance for project c losure is A. Premature completion 'ith some features eliminated B. Project completion meetin! costs schedule and =uality C. Project completion after modification of costs schedule or =u ality ". Project termination due to technical difficulties $. Perpetual projects that seem to !o on and on efore completion
%,. Project closures can fall into all of the follo'in! cate!ories e0cept A. Premature B. Perpetual C. )ailed ". Chan!ed priority $. All of these are cate!ories for project closure
%4. n the +esearch
Chapter 14 - Project Closure
%. ____________ e!ins 'ith a revie' of the strate!ic intent of the project selection criteria project charter project ojectives project scope and acceptance criteria. A. Process +evie' B. Project Overvie' C. Analysis ". +ecommendations $. "irectin!
%3. The typical mechanism for evaluation of teams is normally A. A survey completed y the team memers B. A personal intervie' of each team memer C. An analysis y an outside consultant ". A survey completed y memers of top mana!ement $. A survey completed y the internal or e0ternal customers
%. 5ore and more companies are discardin! the traditional superior-suordinate performance feedac7 process and replacin! it 'ith A. Critical incidences revie' B. 5ana!ement y ojectives C. The ,3;-de!ree feedac7 ". Both B and C are correct $. A B and C are all correct
%6. The project closure process includes all o f the follo'in! e0cept A. :huttin! do'n resources and releasin! to ne' uses B. +eassi!nin! project team memers C. Conduct an audit ". 9ettin! delivery acceptance from the customer $. Closin! accounts and seein! all ills are paid
Chapter 14 - Project Closure
%8. n or!ani@ations 'here projects are mana!ed 'ithin a ____________ the team memerEs area mana!er not the project mana!er is responsile for assessin! performance. A. )unctional or!ani@ation B. 5atri0 or!ani@ation C. )lat or!ani@ation ". Both A and C are correct $. A B and C are all correct
,;. Performance evaluations of project teams should A. Provide the asis for individual development B. Provide the asis for participation on future projects C. Provide the asis for salary increases ". Both A and C are correct $. A B and C are all correct
Fill in the Blank Questions
,1. ________ is the most common circumstance for project closure is simply a completed project. ________________________________________
,%. The project may e completed early 'ith some parts of the project eliminated is 7n o'n as _________. ________________________________________
,,. ____________ are usually easy to identify and easy for a revie' !roup to close do'n. ________________________________________
Chapter 14 - Project Closure
,4. Projects in process may need to e altered or canceled. Thus a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e. This is called __________. ________________________________________
,. A schedule for reducin! project staff een developed and accepted is a =uestion that is as7ed in the completion of the ___________. ________________________________________
,3. The summary simply hi!hli!hts the 7ey findin!s and facts relatin! to the project implementation is called the ___________. ________________________________________
,. :ome or!ani@ations have project closure chec7lists of over _____ 'rap-up tas7sF ________________________________________
,6. The ________ section of the final project report includes succinct factual revie' statements of the project such as project mission and ojectives procedures and systems used and or!ani@ational resources used. ________________________________________
,8. Perhaps _________ are the most valuale contriution of the closure process. ________________________________________
4;. The ________ section of the final project report are often technical in nature and focus on solutions to prolems that surfaced. ________________________________________
Chapter 14 - Project Closure
41. A completed ___________ is a !ood e0ample of the need to 'or7 out the details in advance. ________________________________________
4%. A project closure is considered ________ if it never seems to end due to constant >addons> in attempt to improve the project outcome. ________________________________________
4,. The purpose of ____________ is to assess ho' 'ell the project team team memers and project mana!er performed. ________________________________________
44. The ________ feedac7 approach !athers anonymous feedac7 solicited from others is compared 'ith the individualEs self-evaluations the individual may form a more realistic picture of her stren!ths and 'ea7nesses. ________________________________________
4. n some ____________ project mana!ers conduct the performance revie's 'hile area mana!ers are responsile for pay revie's. ________________________________________
43. Project mana!ers should e ________ !ivin! team memers feedac7 throu!hout the project so that individual team memers can have a pretty !ood idea ho' 'ell they have performed and ho' the mana!er feels efore the formal meetin!. ________________________________________
4. The _________ of projects y characteristics allo's prospective readers teams and project mana!ers to e selective in the search and use of report content. ________________________________________
Chapter 14 - Project Closure
46. The most common reason !iven for not creatin! lessons learned is _________. ________________________________________
48. A ________ is a methodolo!y that analy@es a past project event to determine 'hat 'or7ed and 'hat didnEt develops lessons learned and creates an action plan that ensures lessons learned are used to improve mana!ement of future projects. ________________________________________
;. _________ are inaryG either you have reached re=uirements completion or you have not. ________________________________________
1. The :tandish 9roup nternationalEs mar7et research on soft'are projects called Chaos sho'ed that ___ percent of all soft'are projects are cancelled efore completion. ________________________________________
%. A __________ is a !uide 'ho leads the project team throu!h an analysis of project activities that 'ent 'ell 'hat needs improvement and development of a follo'-up action plan 'ith !oals and accountaility. ________________________________________
,. __________ represent an analysis carried out durin! and shortly after the project life cycleG they attempt to capture positive and ne!ative project learnin!. ________________________________________
4. An upeat festive celeration rin!s closure to the enjoyale e0periences everyone has had and the need to say !ood-ye is considered to e a ____________. ________________________________________
True / False Questions
Chapter 14 - Project Closure
. n a Perpetual project the most common circumstance for project closure is simply a completed project. True )alse
3. n a Premature projects the project may e completed early 'ith some parts of the project eliminated. True )alse
. +etrospectives of lessons learned are desi!ned to improve performance on current and future projects. True )alse
6. &hen a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e this is an e0ample of chan!e chan!ed priority. True )alse
8. Part of the content of the final report typically includes profit made on the project. True )alse
3;. The project mana!erEs challen!e is to 7eep the project team focused on the remainin! project activities and delivery to the customer until the project is complete. True )alse
31. mplementin! closedo'n includes !ettin! delivery acceptance from the customer. True )alse
Chapter 14 - Project Closure
3%. Project :ummary is the summary that simply hi!hli!hts the 7e y findin!s and facts relatin! to the project implementation. True )alse
3,. Analysis e0amines in detail the underlyin! c auses of prolems issues and successes. True )alse
34. The ideal scenario is to have the team memerEs ne0t assi!nment ready 'hen project completion is announced. True )alse
3. The ma0imum items on a chec7list for closin! a project are ;. True )alse
33. /essons learned from the Datrina disaster are not limited to the military. Almost every a!ency and support !roup such as individuals communities churches and other !roups has developed lessons learned from their project response e0perience. True )alse
3. $valuation of individuals implies measurement a!ainst all team memers. True )alse
36. Performance evaluations of project team memers are typically 'ell done ecause the evaluations are conducted y the team memerEs home department. True )alse
Chapter 14 - Project Closure
38. The most common circumstance for project c losure is simply a completed project such as uildin! a ne' facility or creatin! a customi@ed information system. True )alse
;. A project closure 'here the project is completed early 'ith some parts of the project eliminated 'ould e classified as project failure. True )alse
1. The 7ey re=uirement in selection of the facilitator is one 'ho is the en d-user. True )alse
%. Performance appraisals !enerally fulfill five important functions. True )alse
,. :ome or!ani@ations rely simply on an informal discussion et'een the project mana!er and the project memer 'hile other or!ani@ations re=uire project mana!ers to sumit 'ritten evaluations that descrie and assess an individualEs performance on a project. True )alse
4. A ,3;-de!ree performance evaluation includes feedac7 from peers project mana!ers suordinates and even customers. True )alse
. Project mana!ers should 'hen possile dra' comparisons to other team memers 'hen conductin! individual team memer revie's. True )alse
Chapter 14 - Project Closure
3. +etrospective methodolo!y is one positive step to'ard ensurin! lessons learned are developed and implemented. True )alse
Short Answer Questions
. &hat are the si0 major activities implementin! project closedo'n(
6. dentify the four areas of the project closure chec7list.
8. dentify the three major deliverales for project closure.
Chapter 14 - Project Closure
6;.
61. dentify the five common parts to the final project report.
6%. dentify and riefly descrie the five most common classifications for the 'ay that projects end.
6,. /ist the five distin!uishin! characteristics to ensure +etrospectives methodolo!y emedded effectiveness and value(
Chapter 14 - Project Closure
64.
6. &hat !uidelines should a project mana!er follo' in conductin! performance revie's(
63. &hat is a 360-degree feedback and ho' is it used(
6. n the +esearch 5easures of Team Performance> 'hat 'as the major findin! of the research survey(
Chapter 14 - Project Closure
66. $0plain 'hat /essons learned represent.
Chapter 14 - Project Closure
Chapter 14 Project Closure Ans'er Dey
Multiple Choice Questions
1. The most common circumstance for project closure is simply a ________ project. A. Completed B. Overdue C. Overud!et ". #nder achivein! $. All the aove are correct The most common circumstance for project closure is simply a completed project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
%. &hat is not a 'rap-up closure activity( A. )acilities B. *endors C. Customer D. Profit report $. +eport :ee )i!ure 14.1 on pa!e ;.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
Chapter 14 - Project Closure
,. __________ of lessons learned are desi!ned to improve performance on current and future projects. A. +etrospectives B. Corrective action plans C. ntrospective ". Culmination $. $volution +etrospectives of lessons learned are desi!ned to improve pe rformance on current and future projects.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
4. The content of the final report typically includes the follo'in! topics A. /essons learned B. +evie' and analysis C. +ecommendations ". $0ecutive summary . All the aove are correct The content of the final report typically includes the follo'in! topics e0ecutive summary revie' and analysis recommendations lessons learned and ap pendi0.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: )as%
Chapter 14 - Project Closure
. &hen the project may e completed early 'ith some parts of the project eliminated this is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project )or a fe' projects the project may e completed early 'ith some parts of the project eliminated. )or e0ample in a ne'-product development project a mar7etin! mana!er may insist on production models efore testin!.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
3. This type of closure occurs 'hen the project may never seem to end. This is considered to e ___________ closure. A. 2ormal B. Premature C. Perpetual ". Chan!ed Priority $. )ailed Project :ome projects never seem to end. The major characteristic of this 7ind of project is constant >add-ons> su!!estin! a poorly conceived project scope. At some point the revie' !roup should recommend methods for rin!in! final closure to this type of project or the initiation of another project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
Chapter 14 - Project Closure
. 5any projects 'ill fail ecause of circumstances eyond the control of the project team is called A. 2ormal B. Premature C. Perpetual D. )ailed Project $. Chan!ed Priority )ailed projects are usually easy to identify and easy for a revie' !roup to close do'n
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
6. &hen a project may start 'ith a hi!h priority ut see its ran7 erode o r crash durin! its project life cycle as conditions chan!e this is an e0ample of A. 2ormal B. Premature C. Perpetual ". )ailed Project . Chan!ed Priority Or!ani@ationsE priorities often chan!e and strate!y shifts directions. )or e0ample durin! the %;;6-1; financial crisis or!ani@ations shifted their focus from money ma7in! projects to cost savin!s projects. The oversi!ht !roup continually revises project selection priorities to reflect chan!es in or!ani@ational direction. Projects in process may need to e altered or canceled. Thus a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e. &hen priorities chan!e projects in process may need to e altered or canceled.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
Chapter 14 - Project Closure
8. mplementin! closedo'n includes the follo'in! major activities e0cept A. 9ettin! delivery acceptance from the customer. B. :huttin! do'n resources and releasin! to ne' uses. C. Closin! accounts and seein! all ills are paid. D. $-mail the project team that the project is complete. $. Creatin! a final report. :ee list on pa!e ;6
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
1;. &hich is not part of the team portion of the &rap-up closure chec7list( A.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
11. #nder 'hich headin! of the &rap-up closure chec7list should the =uestion > e ans'ered. A. Team B. *endors?contractors C. Customer?#sers ". $=uipment and facilities $. Profit and loss statement :ee Tale 14.1 on pa!e ;6.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
1%. #nder 'hich headin! of the &rap-up closure chec7list should the =uestion > e ans'ered. A. Team B. *endors?contractors C. Customer?#sers ". $=uipment and facilities $. Profit and loss statement :ee Tale 14.1 on pa!e ;6.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
1,. +eleasin! the project team typically occurs _________ durin! the closure phase. A. 9radually B. +arely C. &ithout omast ". +apidly $. All at once +eleasin! the project team typically occurs !radually durin! the closure phase. )or many people termination of their responsile activities ends efore the project is delivered to the customer or user.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
14. n the :napshot from Practice 2e' Balls 9oes )lat in 2BA is an e0ample of a project !one 'ron! 'hen the _______ is?are not consulted. A. 5anufacture B. $=uipment and facilities mana!ers C. $nd-users ". Project mana!er $. The )ans The failure to chec7 'ith the players the end-users and !et uy-in for the ne' as7etall 'as loudly critici@ed y the press. >
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: )as%
Chapter 14 - Project Closure
1. Closin! out _________ is often messy and filled 'ith untied ends. A. Project revie' meetin!s B. +eports C. nvoices ". Teams . Contracts :ince many 'or7 invoices are not sumitted until after the project is officially over closin! out contracts is often messy and filled 'ith untied end s.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
13. nformation on the project type si@e numer of staff and technolo!y level 'ould e included in 'hich section of the audit report( A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives :ee list on pa!e %4.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: *edi(m
Chapter 14 - Project Closure
1. Project mission and ojectives procedures and systems used and or!ani@ation resources used typically appear in the _____ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives The analysis section includes succinct factual revie' statements of the projectHfor e0ample project mission and ojectives procedures and systems used and or!ani@ational resources used.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
16. tems technical in nature and focus on solutions to prolems that surfaced 'ould typically appear in the _____ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives #sually revie' recommendations represent major improvement actions that should ta7e place. They are often technical in nature and focus on solutions to prolems that surfaced.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
18. The section of the final project report that ne' project teams are li7ely to find most useful is the A. Analysis B. +ecommendations C. Classification of project D. /essons learned $. :trate!ic ojectives n practice ne' project teams studyin! past project reports similar to the project they are aout to start have found past revie' reports very useful.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: )as%
%;. Corrective actions that should ta7e place such as shiftin! to more resilient uildin! material 'ould typically appear in the _____ section of the final project report. A. Analysis B. +ecommendations C. Classification of project ". /essons learned $. :trate!ic ojectives )or e0ample to avoid re'or7 the report for a construction project recommended shiftin! to more resilient uildin! material. n other cases they may include terminatin! or sustainin! vendor or contractor relationships.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
%1. n the :napshot from Practice the results of analy@in! the Datrina hurricane resulted in a ne' evaluation plan from A. The state le!islature B. The !overnor of /ouisiana C. The city of 2e' Orleans D. The +ed Cross $. The national !uard /essons learned from Datrina disaster are not limited to the military. Almost every a!ency and support !roup such as individuals communities churches and other !roups has developed lessons learned from their project response e0perience. )or e0ample the +ed Cross and state !uard have etter plans for handlin! thousands of people p rolems involvin! shelter evacuation and medical assistance.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: ost-,m&lementation )val(ation "evel: iffic(lt
%%. The most common circumstance for project c losure is A. Premature completion 'ith some features eliminated B. Project completion meetin! costs schedule and =uality C. Project completion after modification of costs schedule or =uality ". Project termination due to technical difficulties $. Perpetual projects that seem to !o on and on efore completion The most common circumstance for project closure is simply a completed project. )or many development projects the end involves handin! off the final desi!n to production and the creation of a ne' product or service line. :ome modifications in scope cost and schedule proaly occurred durin! implementation.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
Chapter 14 - Project Closure
%,. Project closures can fall into all of the follo'in! cate!ories e0cept A. Premature B. Perpetual C. )ailed ". Chan!ed priority . All of these are cate!ories for project closure :ee list on Pa!es ;3-;
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
%4. n the +esearch user involvement> 'as !iven 18 success points 'hile the least important >hard-'or7in! focused staff> 'as !iven , success points.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: *edi(m
Chapter 14 - Project Closure
%. ____________ e!ins 'ith a revie' of the strate!ic intent of the project selection criteria project charter project ojectives project scope and acceptance criteria. A. Process +evie' B. Project Overvie' C. Analysis ". +ecommendations $. "irectin! Process revie' e!ins 'ith a revie' of the strate!ic intent of the project selection criteria project charter project ojectives project scope and acceptance criteria.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: *edi(m
%3. The typical mechanism for evaluation of teams is normally A. A survey completed y the team memers B. A personal intervie' of each team memer C. An analysis y an outside consultant ". A survey completed y memers of top mana!ement $. A survey completed y the internal or e0ternal customers &ith survey information in hand the facilitator then visits one-on-one 'ith project team memers the project mana!er and other sta7eholders to dive deeper into cause-effect impacts. )undamentally the attempt is to isolate >the lac7 of 0 resulted in y.>
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: iffic(lt
Chapter 14 - Project Closure
%. 5ore and more companies are discardin! the traditional superior-suordinate performance feedac7 process and replacin! it 'ith A. Critical incidences revie' B. 5ana!ement y ojectives C. The ,3;-de!ree feedac7 ". Both B and C are correct $. A B and C are all correct 5ore and more companies are discardin! the traditional superior-suordinate performance feedac7 process and replacin! it 'ith ,3;-de!ree feedac7 systems. The ,3;-de!ree feedac7 approach !athers ehavioral oservations from many sources 'ithin the or!ani@ation and includes employee self assessment.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
%6. The project closure process includes all o f the follo'in! e0cept A. :huttin! do'n resources and releasin! to ne' uses B. +eassi!nin! project team memers C. Conduct an audit ". 9ettin! delivery acceptance from the customer $. Closin! accounts and seein! all ills are paid +eleasin! the project team typically occurs !radually durin! the closure phase. )or many people termination of their responsile activities ends efore the project is delivered to the customer or user. +eassi!nment for these participants needs to ta7e place 'ell efore the final finish date. n addition for the remainin! team memers full or part time termination may result in a ne' project or returnin! to their functional jo. Also reassi!nment for these participants needs to ta7e place 'ell efore the final finish date. :ince many 'or7 invoices are not sumitted until after the project is officially over closin! out c ontracts is often messy and filled 'ith untied ends. )inally !ettin! delivery acceptance y the customer is a major and critical closure activity.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities and "#: T%&es of ro$ect Clos(re "evel: *edi(m
Chapter 14 - Project Closure
%8. n or!ani@ations 'here projects are mana!ed 'ithin a ____________ the team memerEs area mana!er not the project mana!er is responsile for assessin! performance. A. )unctional or!ani@ation B. 5atri0 or!ani@ation C. )lat or!ani@ation ". Both A and C are correct $. A B and C are all correct n or!ani@ations 'here projects are mana!ed 'ithin a functional or!ani@ation the team memerEs area mana!er not the project mana!er is responsile for assessin! performance.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
,;. Performance evaluations of project teams should A. Provide the asis for individual development B. Provide the asis for participation on future projects C. Provide the asis for salary increases D. Both A and C are correct $. A B and C are all correct The first is developmental in nature the focus is on identifyin! individual stren!ths and 'ea7nesses and developin! action plans for improvin! performance. The second is evaluative and involves assessin! ho' 'ell the person has performed in order to determine salary or merit adjustments.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
Fill in the Blank Questions
Chapter 14 - Project Closure
,1. ________ is the most common circumstance for project closure is simply a completed project. !or"al 2ormal is the most common circumstance for project closure is simply a completed project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
,%. The project may e completed early 'ith some parts of the project eliminated is 7n o'n as _________. pre"ature Premature for a fe' projects the project may e completed early 'ith some parts of the project eliminated.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
,,. ____________ are usually easy to identify and easy for a revie' !roup to close do'n. Faile# project )ailed projects are usually easy to identify and easy for a revie' !roup to close do'n ho'ever every effort should e made to communicate the technical or other reasons for termination of the projectG in any event project participants should not e left 'ith an emarrassin! sti!ma of 'or7in! on a project that failed.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
Chapter 14 - Project Closure
,4. Projects in process may need to e altered or canceled. Thus a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e. This is called __________. chan$e# priorit% The oversi!ht !roup continually revises project selection priorities to reflect chan!es in or!ani@ational direction. Projects in process may need to e altered or canceled. Thus a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e. &hen priorities chan!e projects in process may need to e altered or canceled.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
,. A schedule for reducin! project staff een developed and accepted is a =uestion that is as7ed in the completion of the ___________. wrap&up closure checklist :ee Tale 14.1 on pa!e ;6.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: iffic(lt
,3. The summary simply hi!hli!hts the 7ey findin!s and facts relatin! to the project implementation is called the ___________. e'ecuti(e su""ar% $0ecutive :ummary is the summary that simply hi!hli!hts the 7e y findin!s and facts relatin! to the project implementation.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: )as%
Chapter 14 - Project Closure
,. :ome or!ani@ations have project closure chec7lists of over _____ 'rap-up tas7sF 1)) :ome or!ani@ations have project closure chec7lists of ove r 1;; 'rap-up tas7sF
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& clos(re checklist "evel: *edi(m
,6. The ________ section of the final project report includes succinct factual revie' statements of the project such as project mission and ojectives procedures and systems used and or!ani@ational resources used. anal%sis The analysis section includes succinct factual revie' statements of the projectHfor e0ample project mission and ojectives procedures and systems used and or!ani@ational resources used.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
,8. Perhaps _________ are the most valuale contriution of the closure process. lessons learne# Perhaps lessons learned are the most valuale contriution of the closure process.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
4;. The ________ section of the final project report are often technical in nature and focus on solutions to prolems that surfaced. reco""en#ations +ecommendations are often technical in nature and focus on solutions to prolems that surfaced.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
41. A completed ___________ is a !ood e0ample of the need to 'or7 out the details in advance. so*tware pro$ra" A completed soft'are pro!ram is a !ood e0ample of the need to 'or7 out the details in advance.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
4%. A project closure is considered ________ if it never seems to end due to constant >addons> in attempt to improve the project outcome. perpetual :ome projects never seem to end. The major characteristic of this 7ind of project is constant >add-ons> su!!estin! a poorly conceived project scope.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
Chapter 14 - Project Closure
4,. The purpose of ____________ is to assess ho' 'ell the project team team memers and project mana!er performed. per*or"ance e(aluation The purpose of project evaluation is to assess ho' 'ell the project team team memers and project mana!er performed.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
44. The ________ feedac7 approach !athers anonymous feedac7 solicited from others is compared 'ith the individualEs self-evaluations the individual may form a more realistic picture of her stren!ths and 'ea7nesses. +,)&#e$ree &hen anonymous feedac7 solicited from others is compared 'ith the individualEs selfevaluations the individual may form a more realistic picture of her stren!ths and 'ea7nesses.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
4. n some ____________ project mana!ers conduct the performance revie's 'hile area mana!ers are responsile for pay revie's. "atri' or$ani-ations n some matri0 or!ani@ations project mana!ers conduct the performance revie's 'hile area mana!ers are responsile for pay revie's.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
Chapter 14 - Project Closure
43. Project mana!ers should e ________ !ivin! team memers feedac7 throu!hout the project so that individual team memers can have a pretty !ood idea ho' 'ell they have performed and ho' the mana!er feels efore the formal meetin!. constantl% Project mana!ers should e constantly !ivin! team memers feedac7 throu!hout the project so that individual team memers can have a pretty !ood idea ho' 'ell they have performed and ho' the mana!er feels efore the formal meetin!.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
4. The _________ of projects y characteristics allo's prospective readers teams and project mana!ers to e selective in the search and use of report content. Classi*ication The classification of projects y characteristics allo's prospective readers teams and project mana!ers to e selective in the search and use of report content.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
46. The most common reason !iven for not creatin! lessons learned is _________. lack o* ti"e The most common reason !iven for not creatin! lessons learned is lac7 of time.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
Chapter 14 - Project Closure
48. A ________ is a methodolo!y that analy@es a past project event to determine 'hat 'or7ed and 'hat didnEt develops lessons learned and creates an action plan that ensures lessons learned are used to improve mana!ement of future projects. retrospecti(e A retrospective is a methodolo!y that analy@es a past project event to determine 'hat 'or7ed and 'hat didnEt develops lessons learned and creates an action plan that ensures lessons learned are used to improve mana!ement of future projects.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
;. _________ are inaryG either you have reached re=uirements completion or you have not. Milestones 5ilestones are inaryG either you have reached re=uirements completion or you have not.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: *edi(m
1. The :tandish 9roup nternationalEs mar7et research on soft'are projects called Chaos sho'ed that ___ percent of all soft'are projects are cancelled efore completion. +1 The :tandish 9roup nternational is a mar7et research and advisory firm speciali@in! in mission critical soft'are and electronic commerce. They have conducted and pulished e0tensive research on the success and failure of soft'are development?application projects. Their research code name >Chaos> sho's that a sta!!erin! ,1 percent of soft'are projects 'ill e canceled efore they are ever completed.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
Chapter 14 - Project Closure
%. A __________ is a !uide 'ho leads the project team throu!h an analysis of project activities that 'ent 'ell 'hat needs improvement and development of a follo'-up action plan 'ith !oals and accountaility. project *acilitator A project facilitator is a !uide 'ho leads the project team throu!h an analysis of project activities that 'ent 'ell 'hat needs improvement and development of a follo'-up action plan 'ith !oals and accountaility.
AACSB: Reflective Thinking Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: )as%
,. __________ represent an analysis carried out durin! and shortly after the project life cycleG they attempt to capture positive and ne!ative project learnin!. essons learne# /essons learned represent an analysis carried out durin! and shortly after the project life cycleG they attempt to capture positive and ne!ative project learnin!.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: )as%
4. An upeat festive celeration rin!s closure to the enjoyale e0periences everyone has had and the need to say !ood-ye is considered to e a ____________. celeration A final 'rap up activity for the facilitator is the project closure celeration. An upeat festive celeration rin!s closure to the enjoyale e0periences everyone has had and the need to say !ood-ye. Celeration is an opportunity to reco!ni@e the effort project sta7eholders contriuted.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: )as%
Chapter 14 - Project Closure
True / False Questions
. n a Perpetual project the most common circumstance for project closure is simply a completed project. FAS 2ormal project is 'here the most common circumstance for project closure is simply a completed project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
3. n a Premature projects the project may e completed early 'ith some parts of the project eliminated. T0 Premature for a fe' projects the project may e completed early 'ith some parts of the project eliminated.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
. +etrospectives of lessons learned are desi!ned to improve performance on current and future projects. T0 +etrospectives of lessons learned are desi!ned to improve pe rformance on current and future projects.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
Chapter 14 - Project Closure
6. &hen a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e this is an e0ample of chan!e chan!ed priority. T0 Or!ani@ationsE priorities often chan!e and strate!y shifts directions. )or e0ample durin! the %;;6-1; financial crisis or!ani@ations shifted their focus from money ma7in! projects to cost savin!s projects. The oversi!ht !roup continually revises project selection priorities to reflect chan!es in or!ani@ational direction. Projects in process may need to e altered or canceled. Thus a project may start 'ith a hi!h priority ut see its ran7 erode or crash durin! its project life cycle as conditions chan!e. &hen priorities chan!e projects in process may need to e altered or canceled.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
8. Part of the content of the final report typically includes profit made on the project. FAS The content of the final report typically includes the follo'in! topics e0ecutive summary revie' and analysis recommendations lessons learned and ap pendi0.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
3;. The project mana!erEs challen!e is to 7eep the project team focused on the remainin! project activities and delivery to the customer until the project is complete. T0 The project mana!erEs challen!e is to 7eep the project team focused on the remainin! project activities and delivery to the customer until the project is complete.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
31. mplementin! closedo'n includes !ettin! delivery acceptance from the customer. T0 :ee /ist on pa!e ;6.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
3%. Project :ummary is the summary that simply hi!hli!hts the 7e y findin!s and facts relatin! to the project implementation. FAS $0ecutive :ummary is the summary that simply hi!hli!hts the 7e y findin!s and facts relatin! to the project implementation.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
3,. Analysis e0amines in detail the underlyin! c auses of prolems issues and successes. T0 Analysis e0amines in detail the underlyin! causes of p rolems issues and successes.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
34. The ideal scenario is to have the team memerEs ne0t assi!nment ready 'hen project completion is announced. T0 The ideal scenario is to have the team memerEs ne0t assi!nment ready 'hen project completion is announced.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: )as%
3. The ma0imum items on a chec7list for closin! a project are ;. FAS Closin! out a project can e intimidatin!. :ome or!ani@ations have chec7lists of over 1;; 'rap-up tas7sF
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: iffic(lt
33. /essons learned from the Datrina disaster are not limited to the military. Almost every a!ency and support !roup such as individuals communities churches and other !roups has developed lessons learned from their project response e0perience. T0 /essons learned from the Datrina disaster are not limited to the military. Almost every a!en cy and support !roup such as individuals communities churches and other !roups has developed lessons learned from their project response e0perience.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
Chapter 14 - Project Closure
3. $valuation of individuals implies measurement a!ainst all team memers. FAS $valuation implies measurement a!ainst specific criteria.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
36. Performance evaluations of project team memers are typically 'ell done ecause the evaluations are conducted y the team memerEs home department. FAS n a macro sense the evidence today su!!ests that performance evaluation is not do ne 'ell. The major reasons cited y practitioners are t'ofold 1. $valuations of individuals are still left to supervisors of the team memerEs home department. %. Typical measures of team performance center on time cost and specifications.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
38. The most common circumstance for project c losure is simply a completed project such as uildin! a ne' facility or creatin! a customi@ed information system. T0 2ormal is the most common circumstance for project closure is simply a completed project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: )as%
Chapter 14 - Project Closure
;. A project closure 'here the project is completed early 'ith some parts of the project eliminated 'ould e classified as project failure. FAS )or a fe' projects the project may e completed early 'ith some parts of the project eliminated. )or e0ample in a ne'-product development project a mar7etin! mana!er may insist on production models efore testin!. This is a premature closin! project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
1. The 7ey re=uirement in selection of the facilitator is one 'ho is the en d-user. FAS The 7ey re=uirement in selection of the facilitator is independence.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: )as%
%. Performance appraisals !enerally fulfill five important functions. T0 Performance appraisals !enerally fulfill t'o important functions. The first is developmental in nature the focus is on identifyin! individual stren!ths and 'ea7nesses and developin! action plans for improvin! performance. The second is evaluative and involves assessin! ho' 'ell the person has performed in order to determine salary or merit adjustments.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
Chapter 14 - Project Closure
,. :ome or!ani@ations rely simply on an informal discussion et'een the project mana!er and the project memer 'hile other or!ani@ations re=uire project mana!ers to sumit 'ritten evaluations that descrie and assess an individualEs performance on a project. T0 :ome or!ani@ations rely simply on an informal discussion et'een the project mana!er and the project memer 'hile other or!ani@ations re=uire project mana!ers to sumit 'ritten evaluations that descrie and assess an individualEs performance on a project.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
4. A ,3;-de!ree performance evaluation includes feedac7 from peers project mana!ers suordinates and even customers. T0 One process that appears to e !ainin! 'ider acceptance is the multirater appraisal or >,3;de!ree feedac7> 'hich involves solicitin! feedac7 concernin! team memersE performance from all the people their 'or7 affects. This 'ould include not only project and area mana!ers ut also peers suordinates and even customers.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
. Project mana!ers should 'hen possile dra' comparisons to other team memers 'hen conductin! individual team memer revie's. FAS Avoid 'hen possile dra'in! comparisons 'ith other team memersG rather assess the individual in terms of estalished standards and e0pectations. Comparisons tend to undermine cohesion and divert attention a'ay from 'hat the individual needs to do to improve performance.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: )as%
Chapter 14 - Project Closure
3. +etrospective methodolo!y is one positive step to'ard ensurin! lessons learned are developed and implemented. T0 +etrospective methodolo!y is one positive step to'ard ensurin! lessons learned are developed and implemented.
AACSB: Reflective Thinking Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
Short Answer Questions
. &hat are the si0 major activities implementin! project closedo'n( 1. 9ettin! delivery acceptance from the customer %. :huttin! do'n resources and releasin! to ne' uses ,. +eassi!nin! project team memers 4. Closin! accounts and seein! all ills are paid . "eliverin! the project to the customer 3. Creatin! a final report.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
6. dentify the four areas of the project closure chec7list. 1. Team %. *endors?contactors ,. Customers?users 4. $=uipment and facilities.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: *edi(m
Chapter 14 - Project Closure
8. dentify the three major deliverales for project closure. 1. &rappin! up the project %. $valuation of performance and mana!ement of the project.,. +etrospectives.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: T%&es of ro$ect Clos(re "evel: *edi(m
6;.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: +ra&-(& Clos(re Activities "evel: iffic(lt
61. dentify the five common parts to the final project report. 1. $0ecutive :ummary %. analysis of information !athered ,. recommendations 4. lessons learned and . appendi0.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
Chapter 14 - Project Closure
6%. dentify and riefly descrie the five most common classifications for the 'ay that projects end. 1. normalG project ended as planned %. prematureG project ended early 'ith some parts eliminated ,. perpetualG project e0tend due to increases in scope 4. failedG project could not e completed and . chan!ed priorityG shifts in or!ani@ation priorities due to chan!es in mar7et or technolo!y.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: T%&es of ro$ect Clos(re "evel: iffic(lt
6,. /ist the five distin!uishin! characteristics to ensure +etrospectives methodolo!y emedded effectiveness and value( 1. #ses an independent facilitator. %. ncludes a minimum of three in-process learnin! !ates durin! the life project cycle. ,.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
64.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: Retros&ectives "evel: iffic(lt
Chapter 14 - Project Closure
6. &hat !uidelines should a project mana!er follo' in conductin! performance revie's( 1.
AACSB: Anal%tic Bloom's: Com&rehension "earning #b$ective: ost-,m&lementation )val(ation "evel: *edi(m
63. &hat is a 360-degree feedback and ho' is it used( A ,3;-de!ree feedac7 is a performance evaluation techni=ue that is !ainin! popularity in project mana!ement. t solicits feedac7 from all the people that the team memerEs 'or7 affects e.!. project mana!ers peers suordinates and customers.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: Retros&ectives "evel: *edi(m
6. n the +esearch 5easures of Team Performance> 'hat 'as the major findin! of the research survey( 1. too fe' teams %I received a collective evaluation of their performance and %. of the %%I 'ho said they did receive an evaluation it lasted only appro0imately %; minutes.
AACSB: Anal%tic Bloom's: no!ledge "earning #b$ective: ost-,m&lementation )val(ation "evel: iffic(lt
