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Necessidades de Formação Necessidades de aperfeiçoamento/aumento de competências das pessoas para o exercício das funções desfasamento
Desempenho expectável/desejado
desempenho real/efectivo instrumentais
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Diagnóstico de Necessidades de Formação (DNF) RECOLHA DE INFORMAÇÃO objectiva e sistemática dos problemas ao nível do desempenho, das competências dos indivíduos e das competências necessárias às funções INSTRUMENTOS E MÉTODOS •
adequados à identificação dos diferentes problemas
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METODOLOGIA •
Dados documentais das áreas profissionais
•
Inquérito à Organização
•
Observação Directa
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Dados das áreas profissionais Estatísticas (caracterização da população-alvo) •
• Aspectos
críticos do funcionamento e anteriores a nteriores problemas
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Inquérito à Organização • Entrevistas
• Questionários
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Estrutura Geral DNF 1. Levantamento de Dados
Metodologia
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Em suma... Não é um FIM, mas sim um MEIO
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