1
INTRODUCCION
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CAPITULO I GENERALIDADES
1.1 DAT DATOS OS DE LA L A EMPRESA GUITARRAS PERUANAS FALCON S.A.C RAZON SOCIAL
: GUITARRAS FALCON
RUC
: 20565486374
REPRESENTANTE LEGAL: FALCON MALCA ENRIQUE ABRAHAM GERENT GERENTE E GENERA GENERAL L
: FALCON ALCON MALCA MALCA ENRIQU ENRIQUE E ABRAHAM BRAHAM
DIRECCION
: AV LUNA PIZARRO NRO 3!0 "ALTURA
CDRA 3 AV MANCO CAPAC# LIMA $ LIMA $ LA VICTORIA
2
CAPITULO I GENERALIDADES
1.1 DAT DATOS OS DE LA L A EMPRESA GUITARRAS PERUANAS FALCON S.A.C RAZON SOCIAL
: GUITARRAS FALCON
RUC
: 20565486374
REPRESENTANTE LEGAL: FALCON MALCA ENRIQUE ABRAHAM GERENT GERENTE E GENERA GENERAL L
: FALCON ALCON MALCA MALCA ENRIQU ENRIQUE E ABRAHAM BRAHAM
DIRECCION
: AV LUNA PIZARRO NRO 3!0 "ALTURA
CDRA 3 AV MANCO CAPAC# LIMA $ LIMA $ LA VICTORIA
3
HISTORIA DE LA EMPRESA L% &'()*'% +,(-%''% .* A/'%%) F%1 ,* *% * !46 ,% )%.*'% '*%-%.% .*1 '( &%1&%9 .* I% L* %1( ) , -%)%1 )%1 %')%. &*' 1* &%+%' *1 *,(;%1*-* % <!5 D*.* *-* *1 )%*-' 1 &* * %*' ,% )*='9 +'% /*';%( > ?. @% * L()% 1* &'**-%' ,% +,(-%''% *&%1% ),> %-(+,% ,* >% /-%/% (. &',* *1 )%-*'(%1 *'% .*)%(%. '+(1 A? ,* .*(.( &*'*(%'1% T'% ;%'( % .* *,*' , )/'* )* % %' * 1()% @ * !85 F%1 ,* (.*'%. , .* 1 )*='* *((-% .* +,(-%''% 1(% .* (*'- * , ,' (-*'%(%1 .* 1,-(*' ")%*-' %/'(%-* .* (-',)*-# * F'%(% L,*+9 L,*+9 % ** '*( '*()(* )(*- - * 1* ,)%'( ,)%'(% % ;%'( ;%'( ) * *1 P*' P*' > E-*' E-*'( (' ' L%)*L%)*-%/1 %/1*)* *)*-* -*99 * 1 ;* ;*-% -% ), ), )*' )*'(% (%-* -* *)&*% *)&*%' ' % ()(-%' ()(-%' 1% 1% +,(-%''% F%19 &*' &%'% %*'1% ) &&,1%'* 1% *1%/'%' .* , /%= (;*1 > .* )%-*'(%1* (%.*,%. P' *9 1% (.*% .* 1()&(%' *1 )/'* > '*,&*'%' , &'*-(+( D A/'%%) > , (= E'(,* "H> G*'*-* G**'%1 .* G,(-%''% F%1# D*(.(*' -(-,(' -(-,(' 1% *)&'*%9 &%-*-%' 1% )%'% > '*%' , 1+-(& L,*+9 1% E)&'*% *)&* % %*' ,% .(*'*(%( .* -(& .* +,(-%''%9 &*' ( /%=%' 1% %1(.%.: 1% +,(-%''% .* *-,.( "20 %1 )*#9 1% *)(&'*(%1* > 1% &'*(%1* &'*(%1* E-% 1-()% * .(;(.* * .: 1% .* %%/%. ()&1* > 1% 1(% .* (*'- " &%1(%.'9 &( /1-( > /% ,* ,*-% *'% .* US300# E'(,* F%1 .(* ,* %*' ,% +,(-%''% 1(% &,*.* -)%' , )* > )*.( D A/'%%) 1* ** *1 %'-* %'-* % , (= E'(,*9 -%)/( ,*-% ,*-% -'%/%=%.'* -'%/%=%.'* ,* * *&*(%1(% * *1 %')%. > 1%,*%.
ORGANIGRAMA
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MISIÓN N,*-'% )(( * &'&'(%' 1 )*='* G,(-%''% 1% ) %1-% %1(.%. > &'*( %*(/1* % &%'-(' .* 1% *&*'(*(%
&%'% 1% %-(%( .*
,*-' 1(*-* B'(.%'*) , )*=' (. > .(* (;%.'* &%'% ,* -%- (9 =;** > %.,1- -*+% %* % &'.,- ,* *- % 1% ;%+,%'.(%
VISIÓN N,*-'% ;(( * *' 1% *)&'*% )*' , * ;*-% .* G,(-%''%9 %? ) -%)/( 1+'%' , )*=' (. > .(* ;%+,%'.(-% &%'% 1+'%' ,% )*=' ()%+* * ,*-'% G,(-%''%
OBJETIVOS ESTRATEGICOS •
I'*)*-%' 1% U-(1(.%. A,%1 .* 1% *)&'*% GUITARRAS PERUANAS FALCJN
UBICACIÓN DE LA EMPRESA
5
GUITARRAS PERUANAS FALCON *- ,/(%.% * 1% A; L,% P(%'' N' 3!0 "A1-,'%
C.'% 3 A; M% C&%# L()% $ L% V(-'(% L% *)&'*%
,*-% , '*% .* 220 )*-' ,%.'%. &%'% -. , *-'* S* *,*-'% * ,% &(( *-'%-+(% &%'% *1 .*%''11 .* *-* -(& .* (.,-'(%9 &*' 1* %(1(-% &*'%' * , '%.( % 1% '*..% .* 1% %&-%( > .*&1%%)(*- .* )% .* /'%9 %? ) *1 -%- , &'((&%1* &';**.'* > -' *1*)*- (.('*- ,* &%'-((&% * 1% &'.,( .* G,(-%''%
PRODUCTOS Y SERVICIOS QUE BRINDA LA EMPRESA L% E)&'*% GUITARRAS PERUANAS FALCON S.A.C * .*.(% % 1% &'.,(9 )*'(%1(%( .* G,(-%''%9 1% %/'(%( * .(*'*(% /(%)*-* &' *1 T'%/%= '*%1(%. "%'-*%%1#9 A%/%.9 C%1(.%. > P'>*( S'%9 M%-*'(%1* U-(1(%. > T%)%
B(%)*-* * *1%/'% -'* -(& .* +,(-%''%:
6
G,(-%''% -(& P'*(%1 C-',(.% *: $ T%&% A')(%: P( B1-( A1*) $ C%=% .* R*%(%: C%/% S*1*-% $ D(%&%: M'%.(11 G,(-%''% -(& S*)( &'*(%1 C-',(.% *: $ T%&% A')(%: P( O'*+ C%%.(** $ C%=% .* R*%(%: C%/% S*1*-% $ D(%&%: M'%.(11 G,(-%''% -(& E&'-$&*% C-',(.% *: $ T%&% A')(%: P( Z*1%. $ C%=% .* R*%(%: C%/% $ D(%&%: C%/%
1.2SITUACION ACTUAL I.*-((%. 1% **(.%. .* , *-,.( .* %,)*-%' 1% '*-%/(1(.%.9 * ,% .* 1% -%'*% ) ()&'-%-* ,* 1% *)&'*% .*/*'?% (.*'%' *1 &'&(- .* +%'%-(%' , *(-*(% % 1%'+ &1% > )*='%' , +%%(% (.*'%. '*,' -%+(/1* > 1 *)( A? ) * *1 '*% .* &'.,( .* 1% *)&'*% * &'**-% %-'% * -(*)& * *1 &'*9 )%*= %.*,%. .* MP9 M*1% .* )%-*'(%1* , .* )%-*'(%1* &%'% 1% *1%/'%( .* , .*-*')(%. &'.,-9
7
I'*)*- .* - &' %.,(((* %&'*,'%.%9 .()(,( .* ,-(1(.%. *-% .* 1% *)&'*%
MAPA DE PROCESOS
DESCRIPCION DE ACTIVIDADES DE LA EMPRESA L% %-(;(.%. &'((&%1 ,* *=*,-% 1% *)&'*%9 1% %/'(%(
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G,(-%''%9 1% )&'% .* )%-*'(% &'()% 1%1 > %(%19 )%,(1%. .* '-* .* )%.*'% E1 1*)% ,* 1 (-*+'%-* .* 1% (.,-'(% % %.&-%. .*-' .* 1% +1/%1(%( *: *' (*)&'* 1 )*='*9 * * .*'(;%. .* 1% )&*-*(% ,* % +**'%. 1% ()&'-%(* .* +,(-%''% > )%1% )&*-*(% -'%-%. .* ,%' 1% )%'% F%/'(% .* G,(-%''% F%19 ,* %(1(-% )&*-(' * &'*( /%= > &'.,- .* )%1% %1(.%.9 ,* %-(%* 1 +,- > &'**'*(% .*1 )*'%. ,)(.' L% &'((&%1
8
'-%1*% .* 1% *)&'*% * ,* 1% G,(-%''% * *1%/'%. * /%* % 1% *&*'(*(% .*1 )%*-' A/'%%) F%1 (.*'%. ) , 1,-(*' "M%*-' %/'(%-* .* I-',)*-# ,' (-*'%(%1 * F'%(% ELABORAR EL DIAGRAMA DE PROCESOS9 .*'(/(' %.% &'* &-*'(')*-* (.*-(( *1 &'/1*)%
Diagraa !" I#$i%a&a I.*-((%( .* %,% &'((&%1*
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1.' DEFINICIÓN DEL PROBLEMA PROBLEMA GENERAL KS*'% %-(/1* .*%''11%' , &'>*- ,* )*='% 1% G*-( D* I;*-%'( /%= 1% /,*% &'%-(% .*1 PMB * 1% *)&'*% G,(-%''% P*',%% F%1 SAC PROBLEMAS ESPECIFICOS •
KC,1 * 1% (-,%( %-,%1 .* 1% *)&'*% G,(-%''% P*',%%
•
F%1 SAC KC) .*%''11% *1 &'* &'.,-(; .* 1% *)&'*% G,(-%''%
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P*',%% F%1 SAC KQ, %-'* ((.* 1% G*-( .* I;*-%'( .* 1% *)&'*% G,(-%''% P*',%% F%1 SAC
1.(OBJETIVOS DE ESTUDIO OBETIVO GENERAL D*%''11%' , P'>*- ,* )*='% 1% +*-( .* I;*-%'( /%= 1% /,*% &'-(% .*1 PMBO OBETIVO ESPECIFICO •
D*'(/(' 1% (-,%( %/'(1 %-,%19 *1 /=*- .* &'&*' %)/( ,*
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*% **%'( %.&-%' D*'(/(' *1 &'* .* &'.,( /'* 1% *)&'*% G,(-%''% P*',%% F%1 SAC I.*-((%' %-'* ,* ((.* * L% G*-( .* I;*-%'(
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1.)JUSTIFICACIÓN 1.).1 JUSTIFICACION TEÓRICA •
E 1% *)&'*% .* F%/'(%( .* G,(-%''% * *1 P%? * %* -%' 1%'%)*-* 1% **(.%. .* )(()(%' -(*)& * 1% &'.,( 1% (%1(.%. .* *1*;%' 1% )&*-(-(;(.%. * *1 )*'%. R*+(%1 > N%(%1 * %1+, % 1% A.)((-'%( .* O&*'%(* * 1% (.*%1 &%'% *-*
•
-(& .* *)&'*% P' 1 ,* ()&'-%-* '*.,(' ,*11 .* /-*11% > .*)'%* *1 &'* &'.,-(; .* 1% *)&'*% FALCON % ( .* /-**' )%>' &'.,-(;(.%.
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> )%>' %1(.%. .*1 &'.,- A? )() 1% ,*;% A&1(%( .* ,% M*=' %.)((-'%( .* &*'%(* (+,(*. 1% G,?% .*1 PMBO '*.,* *1 -(*)& *1 - > *1 -'%&'-* .*1 &'* .* &'.,(
1.).2 JUSTIFICACION PR*CTICA •
E *1 *-,.( .* 1% (-,%( %-,%1 .* 1% *)&'*% F/'(% .* G,(-%''% F%1 * .*%''11%'% 1 &'* *%- .*-*')(%. , -(*)&
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.* &'.,( % -'%; .* 1% A.)((-'%( .* O&*'%(* E1 &*'%1 .* 1% *)&'*% *' %&%(-%. &%'% )(()(%' 1 -(*)& &'* .* &'.,( > *+,'(.%. > )*.( %)/(*-* .*1 &*'%1
1.).' JUSTIFICACION METODOLOGICA • •
S* .*/*' &'+'%)%' C%&%(-%(* &%'% *1 &*'%1 .* 1% *)&'*% S* .*-*')(%'% .*)'% * *1 &'* &'.,-(; % -'%; .*1 PERT CPM
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!53!
CONCEPTOS GENERALES
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
12
!532
PROCEDIMIENTOS DE RECOLECCIJN DE INFORMACIJN
E *1 &'*.()(*- .* '*1*( .* (')%(* * .*(* '*-%)*-* 1 +',& *1*(%. &%'% 1% &-()(%( .*1 (-*)% .* &'.,( .* %1%. ) * (.(% % -(,%(
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G%'%-(%' 1% ;%1(.* > (%/(1(.%. .* 1%
recolección de datos
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P1%-*%' 1% *&*((%(* .*((-(;% &%'% 1% &'*;(( .* -. 1 '*,' ,* * '*,*'('
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F'),1%' 1% &%,-% ,* '(*-%'% 1% *=*,( .* 1% &-*'('* %-(;(.%.* .*1 &'* .* (;*-(+%(
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P';**' .* ,% /%* .* '**'*(% &%'% 1% '*&1(%( .*1 *-,.( > , *;%1,%( !533
DISEO DE PROCESAMIENTO @ ANLISIS DE DATOS
C(-* * .*1(*%' ) * &'*; '+%(%' 1 .%- ,% ;* '*+(. > .*(' ,1* 1% -(% .* %1(( ,* * ,-(1(%' %1 &'*%'1 &%'% .%' '*&,*-% %1 &'/1*)% > % 1 /=*-(; .*1 *-,.( L% .*-*')(%( .*1 &'*%)(*- > %1(( .* .%- )&'*.* 1% &1%((%( .*: 1% -%/,1%( >9 *1 %1(( .* 1 .%-
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E *1 &1% .* %1(( * (+% 1% -(% .* -'%-%)(*-9 ,%1(-%-(;% >< *-%.?-(%9 ,* * %&1(%' % 1 .%- '*1*-%. E ()&'-%-* (.*'%' ,* .*/*) /%1%*%' *-'* , %1(( ,%-(-%-(; > , %1(( ,%1(-%-(; .* 1 .%- '*+(. A)/ -(& .* %1(( *'(,** *1 -'%/%= !534
TECNICAS DE RECOPILACION DE DATOS
S* ,-(1(%' 1% (+,(*-* -(%:
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R*&(1%( .* (')%( /(/1(+'(% V((-% * (-, *.((%( * *-,.( T)% .* F-+'%?% ,* %>,.* %1 1*-' % -**' ,% )*='
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CAPITULO II+ MARCO DE TRABAJO 2.1. BASES TEÓRICAS 2!! LA GUIA PMBO FINALIDAD L% (%1(.%. &'((&%1 .* 1% G,?% .*1 PMBO,- * (.*-((%' *1 ,/=,-
.*
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15
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16
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
LA ESTRUCTURA DE LA GUA DEL PMBO, 1 - L% G,?% .*1 PMBO *- .(;(.(.% * -'* *(*
Sección I: Marco Conceptual de la Dirección de Proecto!
L% S*( I9 M%' C*&-,%1 .* 1% D('*( .* P'>*-9 &'&'(% ,% *-',-,'% /(% &%'% *-*.*' 1% .('*( .* &'>*- El Capítulo 19 I-'.,(9 .*(* 1 -')( 1%;* > &'&'(%
,% .*'(&( +**'%1 .*1 '*- .* 1% G,?% .*1 PMBO
17
El Capítulo 2 9 C(1 .* V(.% .*1 P'>*- > O'+%(%( .*'(/* *1
*-' * *1 ,%1 &*'% 1 &'>*- E1 *,(& .* .('*( .*1 &'>*- .*/* )&'*.*' *-* %)&1( -*- L% .('*( .* 1% %-(;(.%.* -(.(%% .*1 &'>*- * **%'(%9 &*' ,((*-*9 &%'% %*+,'%' *1 (- Sección II: Nor"a para la Dirección de Proecto! de un Proecto
L% S*( II9 N')% &%'% 1% D('*( .* P'>*- .* , P'>*-9 *&*((% -. 1 &'* .* .('*( .* &'>*- ,* ,% *1 *,(& .*1 &'>*- &%'% +*-(%' , &'>*- El Capítulo 39 P'* .* D('*( .* P'>*- &%'% ,
P'>*-9 .*'(/* 1 ( G',& .* P'* .* D('*( .* P'>*- %&1(%/1* % ,%1,(*' &'>*- > 1 &'* .* .('*( .* &'>*- ,* )&* -%1* +',& E-* %&?-,1 .*'(/* 1% %-,'%1*% ),1-(.()*(%1 .* 1% .('*( .* &'>*-
Sección III: #rea! de Conoci"iento de la Dirección de Proecto!
L% S*( III9 '*% .* C()(*- .* 1% D('*( .* P'>*-9 '+%(% 1 44 &'* .* .('*( .* &'>*- .* 1 G',& .* P'* .* D('*( .* P'>*- .*1 C%&?-,1 3 * ,*;* '*% .* C()(*-9 *+ * .*'(/* % -(,%( L% (-'.,( .* 1% S*( III .*'(/* 1% 1*>*.% .* 1 .(%+'%)% .* 1,= .* &'* ,* * ,% * %.% %&?-,1 .* '*% .* C()(*- > * 1% (-'.,( .* -.% 1% '*% .* ()(*- El Capítulo 49 G*-( .* 1% I-*+'%( .*1 P'>*-9 .*'(/* 1 &'* > %-(;(.%.* ,* ')% &%'-* .* 1 .(;*' *1*)*-
18
.* 1% .('*( .* &'>*-9 ,* * (.*-((%9 .*(*9 )/(%9 ,* > '.(% .*-' .* 1 G',& .* P'* .* D('*( .* P'>*- S* )&* .* 1 &'* .* .('*( .* &'>*- D*%''11%' *1 A-% .* C-(-,( .*1 P'>*-9 D*%''11%' *1 E,(%. .*1 A1%* .*1 P'>*- P'*1()(%'9 D*%''11%' *1 P1% .* G*-( .*1 P'>*-9 D('(+(' > G*-(%' 1% E=*,( .*1 P'>*-9 S,&*';(%' > C-'1%' *1 T'%/%= .*1 P'>*-9 C-'1 I-*+'%. .* C%)/( > C*''%' P'>*- El Capítulo 5, G*-( .*1 A1%* .*1 P'>*-9 .*'(/* 1 &'* **%'( &%'% %*+,'%'* .* ,* *1 &'>*- (1,>% -. *1 -'%/%= '*,*'(.9 > 1
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%-(%-'(%)*-* S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%( .*1 A1%*9 D*((( .*1 A1%*9 C'*%' EDT9 V*'((%( .*1 A1%* > C-'1 .*1 A1%* El Capítulo 6 9 G*-( .*1 T(*)& .*1 P'>*-9 .*'(/* 1 &'* '*1%-(; % 1% &,-,%1(.%. * 1% 1,( .*1 &'>*- S* )&* .* 1 &'* .* .('*( .* &'>*- D*((( .* 1% A-(;(.%.*9 E-%/1*()(*- .* 1% S*,*(% .* 1% A-(;(.%.*9 E-()%( .* R*,' .* 1% A-(;(.%.*9 E-()%( .* 1% D,'%( .* 1% A-(;(.%.*9 D*%''11 .*1 C'+'%)% > C-'1 .*1 C'+'%)% El Capítulo 7 9 G*-( .* 1 C-* .*1 P'>*-9 .*'(/* 1 &'* (;1,'%. * 1% &1%((%(9 *-()%(9 &'*,&,*- > -'1 .* -* .* ')% ,* *1 &'>*- * )&1*-* .*-' .*1 &'*,&,*- %&'/%. S* )&* .* 1 &'* .* .('*( .*
19
&'>*- E-()%( .* C-*9 P'*&%'%( .*1 P'*,&,*- .* C-* > C-'1 .* C-* El Capítulo 8 9 G*-( .* 1% C%1(.%. .*1 P'>*-9 .*'(/* 1 &'* **%'( &%'% %*+,'%'* .* ,* *1 &'>*- ,)&1% 1 /=*-(; &' 1 ,%1* % (. *)&'*.(. S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%( .* C%1(.%.9 R*%1(%' A*+,'%)(*- .* C%1(.%. > R*%1(%' C-'1 .* C%1(.%. El Capítulo 99 G*-( .* 1 R*,' H,)% .*1 P'>*-9 .*'(/* 1 &'* ,* '+%(% > .('(+* *1 *,(& .*1 &'>*- S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%( .* 1 R*,' H,)%9 A.,('(' *1 E,(& .*1 P'>*-9 D*%''11%' *1 E,(& .*1 P'>*- > G*-(%' *1 E,(& .*1 P'>*-. El Capítulo 10 9 G*-( .* 1% C),(%(* .*1 P'>*-9
.*'(/* 1 &'* '*1%(%. 1% +**'%(9 '*+(.%9 .(-'(/,(9 %1)%*%)(*- > .*-( (%1 .* 1% (')%( .*1 &'>*- * -(*)& > ')% S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%( .* 1% C),(%(*9 D(-'(/,( .* 1% I')%(9 I')%' *1 R*.()(*- > G*-(%' % 1 I-*'*%. El Capítulo 119 G*-( .* 1 R(*+ .*1 P'>*-9 .*'(/* 1 &'* '*1%(%. *1 .*%''11 .* 1% +*-( .* '(*+ .* , &'>*- S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%( .* 1% G*-( .* R(*+9 I.*-((%( .* R(*+9 A1(( C,%1(-%-(; .* R(*+9 A1(( C,%-(-%-(; .* R(*+9 P1%((%( .* 1% R*&,*-% % 1 R(*+9 > S*+,()(*- > C-'1 .* R(*+
20
El Capítulo 12 9 G*-( .* 1% A.,(((* .*1 P'>*-9 .*'(/*
1 &'* &%'% )&'%' %.,('(' &'.,-9 *';(( '*,1-%.9 %? ) &%'% -'%-%' &'* .* .('*( S* )&* .* 1 &'* .* .('*( .* &'>*- P1%((%' 1% C)&'% > A.,(((*9 P1%((%' 1% C-'%-%(9 S1((-%' R*&,*-%
.*
V*.*.'*9
S*1*(
.*
V*.*.'*9
A.)((-'%( .*1 C-'%- > C(*''* .*1 C-'%-
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
21
2!3 TIPOS DE PRODUCCIJN D* %,*'. % 1 %-'* &'*.)(%-*9 *-*.(.* %? ) 1 ,* -(** )%>' (1,*(% * 1% '+%(%( > +*-( .* 1% &'.,( * &.'?% 1%((%' * 1 (+,(*-* -(&: %# P' 1% (.*-((%( (.(;(.,%1(%.% .*1 1(*-* &'*;(% , &'.,(9 ,* % , ;* &.'?% *': C-'% &*.(. C-'% A1)% /# P' *1 -(*)& .* ,-(1(%( .*1 *,(& &'.,-(; I-*')(-*-* C-(,% # P' 1% ')% .* )/(%' > -'%')%' )%-*'(% &'()% &%'% • •
• •
/-**' *1 &'.,- (%1 • F%/'(%( .* &'* • P'.,(* .* %/'(%( > )-%=*
2!4 SISTEMAS DE PRODUCCIJN T. (-*)% * '*% &%'% *=*,-%' ,% ,( ,> ,)&1()(*- ()&1(% '*,'9 1 ,%1* .*/* *-%' '+%(%. .* ')% -%1 ,* * 1+'* , =,- *'*-* U% ;* * *-9 * %/' 11*+%. % , ;*'.%.*' (-*)% L &'* &,*.* *' ?(9 ,* * **(% 1% ,-(1(%.% * *)&'*% )%,%-,'*'% T%)/( *(-* *)&'*% .* *';(( ,* &'.,* > ;*.* *';(( > , /(* &'.,- ) * *1 % .* 1% *)&'*% )%,%-,'*'% O-'% .(*'*(% .* *-% *)&'*% * ,* * ,% *)&'*% .* *';(( *1 &'* * (-%+(/1*
22
2!5 RECURSOS DE LAS EMPRESAS L '*,' .* 1% *)&'*% -. %,*11 ,* ,-(1(% , (-*)% &%'% 1% &'.,( .* , /(* , *';((9 *- '*,' -%)/( * 1 % .*)(%. ) 1% ( P 1 ,%1* 1 .*'(/() /'*;*)*-* % -(,%(:
P"r#/0a# / a0/ !" /ra. Q,* * *1 %+*-* ,)%9 ,* , -'%/%= *1%/'% 1 &'.,- >% *% )%,%1)*-* *1 , .* ),(% *''%)(*-%
Pa03a# / 45ri6a#. P%'% %/'(%' *1 &'.,- * **(-% , -(& .* &1%-% -%- * -')( .* ('%*-',-,'% ?(% ) *1 *,(& **%'(9 > '*&'**-% 1% )%>' &%'-* .* 1 %-(; (= .* 1% '+%(%(
Par3"# / a3"ria# 7ria#. Q,* -.% %,*11% *-'%.% ?(% ,* (-*';(** * &'* .* -'%')%( &%'% *1%/'%' 1 &'.,- -*')(%. %1(.%
Pr/6"#/# 7r/!863i9/#. Q,* 1% *,*(% .* %-(;(.%.* **%'(%9 &%'% 1% %/'(%( .* , &'.,-9 * (((% % &%'-(' .* 1% **(.%.* -(% ,* .*)%.% 1% &'.,( .*1 )()9 .* 1% '+%(%( > .* , &*'%1
Pa0"a6i:0 ; 6/03r/. Q,* 1 &'*.()(*- &%'% &*'%' *1 (-*)%
23
2!6 LA PLANIFICACIJN DE LA PRODUCCIJN L% P1%((%( .* 1% &'.,(9 .*-*')(% * .*-%11* 1 '*,' )%,%-,'*' ,* * ,-(1(%' &%'% /-**' 1 /=*-(; *-'%-+( .* 1% *)&'*%
Gr54i6/ 1. R"a6i/0"# 6a9" !" a 7a0i4i6a6i:0 !" a 7r/!866i:0
E1 &1% .* &'.,( * -'%-% .* , &'-( .* 1% .*)%.%9 ) /(* * 1% &'.,( &1%((%.%9 .* 1% ,%1 * %* '*&%/1* *1 .*&%'-%)*- .* &'.,(
2!7 ACTIVIDADES DE PLANEACIJN DE LAS OPERACIONES L% &1%*%( * '*1%( *1 -(*)& * &,*.* 1%((%' * -'* -(& .(*'*-*: Planeación a lar$o pla%o& ,* &,*.* *' * &*'(. )&'*.(. *-'* )** % Planeación a "ediano pla%o& ,* &,*.* *' * &*'(. )&'*.(. *-'* *)%% > )**
24
Planeación a corto pla%o& ,* &,*.* *' * &*'(. )&'*.(. *-'* .?% > *)%%
Gr54i6/ 2. A63i9i!a!"# !" 7a0"a6i:0 !" a# /7"ra6i/0"#
2!8 CAPACIDAD DE PRODUCCIJN L% %&%(.%. * .*(* ) *1 )*' .* ,(.%.* % &'.,(' * , 1%& .* -(*)& .*-*')(%. E *-% .*((( &,*.* -%'* . *1*)*-: 1% %-(.%. > *1 -(*)& E **%'( .*-*')(%' 1% %-(.%. .* &'.,( ,* .*/*
25
&'.,(' *1 (-*)% * *1 ,' .* , &*'(. .*-*')(%.9 1 ,%1 -(-,>* 1% ,(.%. .* )*.(.% .* %&%(.%. .* &'.,( L% %&%(.%. * 1% -%% .* &'.,( ,* * /-(** .* , &'*9 > * )(.* * ,(.%.* .* &'.,- &' ,% ,(.%. .* -(*)& E ,% *)&'*% %> . %&%(.%.*: Capacidad di!e'ada9 ,* * 1% %&%(.%. &%'% 1% ,%1 * .(* 1% &1%-% > *1 (-*)% /%= .((* .* -'%/%= ')%1* Capacidad "()i"a9 1% ,%1 * &,*.* /-**' %1 &-()(%' 1 '*,' )%,%-,'*'9 &*' % ;** * &(/1* ,* 1% ,-(1(%( .* 1 '*,' *% .*((*-* * *-* (;*1 "&' *=*)&19 ('*)*- .* ,) .* **'+?%9 '% .* -'%/%= *-'%'.(%'(%9 *-#
2! MEOR NIVEL OPERATIVO E *1 &,- .* 1% %&%(.%. * *1 ,%1 * )*' *1 - &')*.( &' ,(.%. E-* &,- '*&'**-% *1 &,- .* %&%(.%. ..* %1%%) 1% )%>'* *)?% .* *%1%9 ( /'*&%%) *-* (;*1 &-() .* ;1,)* %*'?%) * .**)?% .* *%1%
2!!0
ECONOMAS DE ESCALA
E 1% '*.,( .*1 - &')*.( &' ,(.%. &' *1 %,)*- .* ;1,)* .* &'.,( .* ,% &1%-%9 &,*- ,* %.% ,(.%. &'.,(.% %/'/* &%'-* .* 1 - (= S* /-(** *)?% .* *%1% ( * %&'()% 1% &'.,( %1 )*=' (;*1 &*'%-(; .* 1% &1%-%9 &*' ( * '*/%% *-* (;*1 * (,''* * .**)?% .* *%1%
26
G'( 3 E)?% > .**)?% .* *%1%
2!!!PLANIFICACIJN DE LA CAPACIDAD A1 **-,%' ,% &1%((%( .* 1% %&%(.%. * *-%/1** *1 (;*1 .* %&%(.%. ,* %-(%+% 1% .*)%.% .* )%*'% '*-%/1* L% &1%((%( * 1% &,*.* %*' % 1%'+ &1%9 * 1% ,%1 &,*.* (1,(' +'%.* .*((* ) 1% (-%1%( .* ,% ,*;% &1%-% ( ,*'* *1 %9 % )*.(% &1% > % '- &1% P%'% -. 1 % * ) '*%1(%' 1% (+,(*-* %-(;(.%.*: • •
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P'-( .* ;*-% &%'% %.% 1?*% .* &'.,- N**(.%. .* *,(& > &*'%1 &%'% %-(%*' 1% .*)%.% .* &'.,( P'>*( .* .(&(/(1(.%. .* *,(& > )% .* /'% &%'% -.% 1% &1%((%(
27
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
2!!2
PRODUCTIVIDAD
L% &'.,-(;(.%. &,*.* .*(('* ) 1% '*1%( *-'* 1% %-(.%. .* /(** > .* *';(( &'.,(. > 1% %-(.%. .* '*,' ,-(1(%. L% &'.,-(;(.%. * 1% )*.(.% '*1%-(;% .* &'.,( &' -'%/%= >< ,) .* ,% ),(% L% )*.(( ) *(11% .* *((*(% 1% ,* -'%/%=% ,% /'(% * 1% &'.,( %1(.% .(;(.(. &%'% 1 (,) *-'%.% *-* ,% *,%( *(11% &%'% 1 1,1 .* 1% &'.,-(;(.%. *-%'?% .%. &': P'.,-(;(.%. %1(.% < *-'%.%
28
2!!3 CANTIDAD ECONJMICA DEL PEDIDO E *-* ).*1 .*/* %/*' ,% .*)%.% 1%'%)*-* -%-* ,% '**';% .* *+,'(.%. &%'% %=,-%'* % 1% ;%'(%(* .* 1% .*)%.% E-% -(% ,-(1(% , 1,1 .* 1% .*)%.% %,%1 --%19 1 - .* &'*&%'%( .* 1 &*.(. > *1 - .* )%-*()(*- .* (;*-%'( %,%1 L% -(% .* .*-*')(%( .*1 -%)% .* 1 1-* ,&* ,* 1 '*,*'()(*- .* &%'-* * %-(%* %1 )(* .*1 &*'(. 1 - .* )%-*()(*- * 1* %'+% 1,*+ %1 (;*-%'( (%1 &%'% *1 &*'(.
2!!4 INVENTARIO E1 (;*-%'( * ,% '*1%( .*-%11%.%9 '.*%.% > ;%1'%.% .* -. 1 *1*)*- ,* )&* *1 &%-'()( .* ,% *)&'*% &*'% * , ))*- .*-*')(%.
2!!5 VALORACIJN DE INVENTARIOS %# FIFO$ F('- ( F('- ,- &'()*'% *-'%.% W &'()*'% %1(.% E , )-. .* %(+%( .* - ,* .% , *+,()(*- %1 1,= ?( .* %.% )*'%.*'?%9 * % .* ,(.%.* (.-(% %(+% *1 - .* 1% ,(.%.* %.,('(.% &'()*' %1 .* 1 /(** ;*.(.! /# LIFO$ L%- ( ('- ,- 1-()% *-'%.% W &'()*'% %1(.% E-* )-. %(+% 1 ;%1'* ) '*(*-* %1 .* 1 /(** ;*.(.9 * ,&* ,* 1% 1-()% )*'%.*'?% * (+'*%' ,*' 1% &'()*'% * *' *+'*%.% # P')*.( P.*'%.
29
E , )-. ,* '*1*=% ;%1'* (-*')*.( *-'* 1 )-. FIFO > LIFO9 -* )-. %(1(-% 1 1,19 &%'% 1% ;%1'%( .* (;*-%'( > *1 -'1 .* *(-*(%
2!!6 STOC @ TIEMPO DE SEGURIDAD H%> . ')% /(% .* %)'-(+,%' 1% (*'-(.,)/'* * , (-*)% MRP9 ,% * *&*((%' , (*'- (;*-%'( .* *+,'(.%. ),> *)*=%-* % 1% -(% *-%.?-(% .* -'1 .* (;*-%'(9 > *1 *+,. )-.9 *1 -(*)& .* *+,'(.%.9 &1%((% 1% 1(/*'%(* .* '.** %-* .* 1 ,* (.(% 1 &1%* .* '*,*'()(*-9 > &'+'%)% 1% '**&( %-* .* 1 ,* * '*,(*'* '*&*- % 1% *% .* *-'*+%
2!!7 MARETING E-,.( '*(*-* % .*)-'%. ,* 1% 1%;* .* ,% %-(;(.%. *)(% '*-%/1* .* ,% *)&'*% * 1% (.*-((%( > %-(%( .* 1 1(*-* *'-% )&*-(-(;% E1 M%'*-(+ -(** , '(+* * *1 * .* ,* 1 *'* ,)% '(%-,'% **(.%.* > .**9 1 ,%1* .% 1,+%' % , *-%. .* ().(.%.9 ,* * '*,*1;* )*.(%-* 1% %.,((( .* &'.,-9 &%'% %-(%*' .(% **(.%.* .** E1 )%'*-(+ * ,% ,( )*.(%-* 1% ,%1 ,% *)&'*% , -'% '+%(%( *)(% .(*%9 &'),*;* > *-'*+% /(** > *';(( % 1 1(*-* L '%+ .(-(-(; .*1 )%'*-(+ ).*' 1% '(*-%( %(% *1 1(*-* > , '(-*'( %)&1( *-'%-+( ,* &*')(-% % ,% '+%(%( (-*'*%'* &' , (*)&'* %)/(%-* *-' E1
30
&'* .* M%'*-(+ .**)&*% , &%&*1 ()&'-%-* &%'% %1%%' 1 /=*-(; .* 1% *-'%-*+(% +1/%1* .* 1% *)&'*% P%'% .*%''11%' *-* &'* * &'()*' 1,+%'9 1% *)&'*% .*/*' (.*-((%' *1 )*'%. )*-% > *1 ( .* )*'%. ,* &.' %-*.*' E1*+(.% 1% *-'%-*+(% .* M%'*-(+ +1/%19 * &1%*%' 1 .*-%11* .*1 )%'*-(+ )( E1 )%'*-(+ )( -% .* -. %,*11 ,* &,*.* %*' 1% *)&'*% &%'% (1,(' * 1% .*)%.% .* , &'.,-9 1% ;%'(%/1* ,* .*/*' %%1(%' * &,*.* %+',&%' * ,%-' +',& .* ;%'(%/1* (.% ) 1% C,%-' P: &'.,-9 &'*(9 &1%% > &')(
2!!8 EL PRODUCTO E *1 /(* *';(( ,* 1% *)&'*% '** %1 )*'%. )*-%9 1 %-'(/,- ,* &'**-% '*+,1%')*-* : V%'(*.%.9 %1(.%.9 .(*9 )%'%9 *)&%,*9 -%)%9 *';((9 +%'%-?% > .*;1,(*
2!! EL PRECIO E1 &'*( * 1% %-(.%. .* .(*' ,* * %(+% % , &'.,- *';(( * 1% '*1%( .* (-*'%)/( E1 &'*( .*/*'?% (.*'%'* ) &%'-* .* 1% *'-% .*1 &'.,- E ,% ;%'(%/1* ()&'-%-* .* 1% &*'*&(* .*1 )&'%.' > * %(% 1 =,(( .* -* /'* .(&(/(1(.%.9 %1(.%. > -' %-'(/,- .*1 &'.,- &%'% .*-*')(%' , &*'*&( +1/%1 .*1 ;%1' D*.* *1 &,- .* ;(-% .*1 ;*.*.'9 *1 &'*( *-%/1*(. &%'% *1 &'.,- .*-*')(% 1 1% '*-%/(1(.%. .* -*9 ( -%)/( 1 )'+** .* 1 ,* *
31
.(&* &%'% '*&%1.%' 1 - %(%. -. 1 .*) %&*- .* 1% *'-% .*1 &'.,-
2!20 LA POSICIJN S 1% %-(;(.%.* ,* 1% *)&'*% .*%''11% &%'% &*' *1 &'.,- % .(&(( .* 1 ,)(.'*9 *-'* -'% *-% %-(;(.%.* : .*-*')(%( .* %%1* .* .(-'(/,(9 /*'-,'%9 (;*-%'( > -'%&'-*
2!2! LA PROMOCIJN L% &')( -.% 1% %-(;(.%.* ,* .*%''11% 1% *)&'*% &%'% ;**' % 1 ,)(.'* .* %.,('(' *1 &'.,- .*-' .* *-% %-(;(.%.* *- 1% &,/1((.%.9 ;*-% &*'%1*9 &')( .* ;*-% > %,(
2!22 LA INDUSTRIA "COMPETENCIA# U% (.,-'(% * .*(* ) , +',& .* (')% ,* '** , &'.,- -(& .* &'.,- ,* ,-(-,- *'% , .* -' U% *)&'*% &,*.* (.*'%' % , )&*-(.'* ) -'% *)&'*% ,* '** &'.,- > *';(( ()(1%'* % 1 )() 1(*-*9 % &'*( ()(1%'* L% (.*-((%( .* 1% )&*-*(% * ,.%)*-%1 &%'% *1 .*%''11 -*(. .* ,% *)&'*% * **%'( )&%'%' 1 &'.,-9 1 &'*(9 %%1* .* .(-'(/,( > &')(*9 &%'% .* *-% ')% .*-*')(%' 1% ;*-%=% .*;*-%=% )&*-(-(;%
32
2.2. SITUACION PROPUESTA 2.2.1 DIAGNÓSTICO 2.'
APLICACIÓN
2.(
PROPUESTA DE MEJORA PROPUESTA DE ………………………………
CAPITULO III+ EVALUACION Y RESULTADOS '.1
EVALUACION TECNICA
'.2
EVALUACION ECONOMICA
'.'
RESULTADOS
33
CONCLUSIONES
34
RECOMENDACIONES
35
BIBLIOGRAFIA
