comparative study on services provided by Icici and Hdfc Bank

COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK

A PROJECT REPORT ON '' COMPARA COMPARATIVE TIVE STUDY STUDY ON SERVICES SERVICE S PROVIDED BY ICICI AND HDFC BANK''

BACHELOR OF COMMERCE BANKING &INSURANCE

SEMESTER-V YEAR 2015-16

SUBMITTED BY ONA JACINTO ROLL NO1! PROJECT GUIDE PROFDHANYA PANICKER

NGACHAR NGACHA RYA & DK MARA M ARATHE THE COLLEGE COL LEGE OF ARTS" SCIENCE & COMMERCE CHEMBUR" MUMBAI- !00 0#1

NGACHARYA AND DK MARATHE COLLEGE

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CERTIFICATE NG A$%( & DK M)%* C+,,** +. A)/" S$*$* & C+*$*

3N$-A$$*4)*4

ONA JACINTO +. TY 3$%*,+ +. 7 4 This is to certify that that ONA /8$* /**/)* V 3Y* 2015-16 has 2015-16 has successfully completed the project on 9COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK: under the guidance of M/ D%( P$7* P$7*

Signature of project guidance

Signature of Co-ordinator examiner


signature signature of principal

signature of external

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ACKNO;DLEDGEMENT

I would rst thanks to um!ai "ni#ersity for introducing the $achelor of $anking % Insurance course& There!y gi#ing us a platform to conduct this study that has helped us to gain practical knowledge a!out the course&

I would like to extend my thanks to our Principal r& && uley and (ice Principal rs& )kila aheshwari for their constant e*orts to conduct this course smoothly& smoothly&

I would also like to extend my heartfelt thanks to course Co-ordinator+ my parents+ ,i!rarian and friends for their constant support and encouragement

ate Place um!ai


signature of student

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DECLARATION

I .na /acinto the student of 0&1& )charya % &2& arathe college of )rts+ Science and Commerce studying study ing in T&3 T&3& 4$achelor 4$achel or of $anking $ankin g and Insurance5 Semester-(& 6ere!y declare that I ha#e completed this project 7$+<)=* /)84( + /*=$*/ <+=4*4 ( ICICI B7 4 HDFC 7: in the academic year 89:;-:<&

This information information su!mitted is true true and original to the !est of my knowledge&

ate Place um!ai student


signature of

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CHAPT ER NO

SUB TOPIC S

CH 1 :&: :&8 :&= :&> :&; CH 2 8&: 8&8 8&= 8&> 8&; CH > =&: =&8 =&= =&> =&; =&< =&D CH ! >&: >&8 >&= >&> >&; >&< >&D CH5 ;&: ;&8 ;&= ;&> ;&;

TOPIC NAME

PAGE NO

SYNOPSIS ?xecuti#e Summary .!jecti#e of study @e#iew 6ypothesis methodology INTRODUCTION AND OBJECTIVES Introduction on ICICI and 6AC !ank 6istory .!jecti#es+ features+ functions and goals .rganiBational structure S.T analysis of ICICI and 6AC !ank SERVICES PROVIDED BY ICICI AND HDFC BANK )ccounts and deposits ,oans Cards In#estment Insurance ?)T )EC ealth management COMPARISION BET;EEN ICICI AND HDFC i*erence !etween ICICI and 6AC 6AC (ES ICICI Indian !anks compared compared Ta!ular Ta!ular structure structure of ICICI and 6AC 6AC Similarities and di*erences ICICI #Es 6AC Indian earning season ICICI #Es 6AC ta!le ICICI #Es 6AC as in#estment options ANNE?URES & @UESTIONNAIRE Fuestionnaire Aindings @ecommendation Conclusion $i!liography


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CHAPTER 1: SYNOPSIS 1.1

EXECUTIVE SUMMARY

HDFC and ICICI are major financial and banking service organizations in India. HDFC stands for Housing Development Finance Corporation and ICICI is Industrial Credit and Investment Corporation of India. It was in 199!s t"at of India decided upon a polic# of liberalization under t"e leaders"ip of $arsim"a %ao. &"is polic# allowed private banks to become establis"ed in India alt"oug" small in number. &"e first among t"ese banks was 'lobal &rust (ank after w"ic" various ot"ers like )*is (ank+ HDFC (ank+ and ICICI (ank emerged. &"is gave a boost to t"e banking sector in India. HDFC was establis"ed in 199, b# India!s largest "ousing finance compan#-"ousing development finance corporation td. In /an+ 1990+ it started operating as sc"eduled commercial bank. HDFC (ank merged wit" &imes (ank td in and t"is was t"e first private bank merger in India. HDFC also ac2uired centurion (ank of 3unjab in 4 ICICI (ank was basicall# setup wit" t"e objective of providing middle and long term financing to business in India. 5ome Indian industries+ government ofIndia of India and 6orld 6orld (ank took advantage of t"is initiative

1.2 OBJECTIVE OF STUDY • • • •

1>

&o stud# t"e market s"ares in banking sector of ICICI 7 HDFC. &o stud# t"e customer satisfaction wit" ICICI 7 HDFC. &o anal#ze t"e decision making process of t"e customer. &o stud# t"e customer perception about ICICI 7 HDFC

REVIE;

8ood#s )nal#tics is a subsidiar# of 8ood#s Corporation establis"ed in :to focus on non-rating activities+ separate from 8ood#s Investors 5ervice. It performs economic researc" related to credit anal#sis+ performance management+ financial modeling+ structured anal#sis and financial risk management. 8ood#s )nal#tics also offers software and consulting services+ including proprietar# economic models and software tools+ as well as professional training train ing for t"e financial services se rvices sector+ particularl# risk management accreditation. &"e compan# also provides 2uantitative anal#sis and credit risk management tools.

M++4('/ )+ *=* ICICI B7" HDFC B7 .+ 4+4*  ,* , * )% /+=** ) 1lo!al credit rating agency oody's In#estors Ser#ice onday said that it has placed India's three major pri#ate sector lenders ICICI $ank+ 6AC $ank and )xis $ank under re#iew for a downgrade+ making its intentions


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clear a!out rating lenders in line with the so#ereign rating of the nations in which they are !ased&

Goody's expects to position the standalone credit assessments of most !anks glo!ally at 4or !elow5 the rating of the so#ereign wher where e the !ank is domiciled+ Goody's said in statement+ adding that the re#iew is expected to !e concluded in three months& The standalone credit assessment of ICICI $ank+ 6AC $ank and )xis $ank is currently positioned a!o#e the country's so#ereign so#ereign de!t rating+ oody's said+ just a couple of days after these lenders were stripped of their 'sta!le' outlook !y another ratings rm Standard % Poor's 4S%P5&

1! HYPOTHESIS &"e HDFC plan is more preferable to old age group people HDFC is unit link pension plan is able to give returns compared to t"at of companies because of lower fund management man agement c"arges. HDFC and ICICI investment is ver# convenient to customer

1! METHODOLOGY The study was conducted conducted !y the means of personal inter#iew with respondents and the information gi#en !y them were directly recorded on Huestionnaire& Huestionnaire& Aor the purpose of analyBing the data it is necessary to collect the #ital information& There There are two types of data+ this are

•

3rimar# Data

•

5econdar# data

PRIMARY PRIM ARY DATA: DATA: 3rimar# data is fres" data. &"is data is collected from books+ internet and direct 2uestionnaire. &"e data is collected from 2uestionnaire. &"e 2uestionnaire is filled from customer t"roug" direct interviewing t"em.

SECONDARY DATA 5econdar# data is collected from magazines+ newspaper+ etc. ;.g.< social networking sites+ books+ newspaper+ etc.


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CHAPTER 2: INTRODUCTION & OBJECTIVES 2.1 INTRODUCTION ON ICICI & HDFC BANK (anking is t"e backbone of a modern econom#. Healt" of banking industr# is one of t"e most important pre-conditions for sustained economic progress of an# countr#. &"e world of banking "as assumed assu med a new dimension at t"e dawn of t"e t" e 1st centur# wit" t"e advent a dvent of tec" banking+ t"ereb# t"ereb # lending t"e industr# industr # a stamp of universalit#. In general+ banking ma# be classified as retail and corporate banking. %etail banking+ w"ic" is designed to meet t"e re2uirements of individual customers and encourage t"eir savings+ includes pa#ment of utilit# bills+ consumer loans+ loans + credit cards+ c"ecking account acco unt balances+ )& )&8s+ transferring funds between accounts and an d t"e like. Corporate banking+ bankin g+ on t"e ot"er "and+ caters cater s to t"e needs of corporate customers like bills discounting+ opening letters of credit and managing cas". ICICI (ank td. is an Indian diversified financial services compan# "ead2uartered in 8umbai+ 8a"aras"tra. It is t"e second largest bank in India b# assets and t"ird largest b# market capitalization. It offers a wide range of banking products and financial services to corporate and retail customers t"roug" a variet# of deliver# c"annels and t"roug" its specialized subsidiaries in t"e areas of investment banking+ life and non-life insurance+ venture capital and asset management. HDFC (ank was incorporated in )ug. 199, and promoted b# Housing Development Finance Corporation imited =HDFC> India!s premier "ousing finance finan ce compan# w"ic" also enjo#s enj o#s an impeccable track trac k record in India as well as in international markets. ICICI

ICICI =I$D?5&%I) C%;DI& )$D I$@;5&8;$& CA%3A%)&IA$ AFI$DI)> (ank td. is an Indian diversified financial services compan# "ead2uartered in 8umbai+ 8a"aras"tra. It is t"e second largest bank in India b# assets and third largest !y market market capitaliBation&

It offers a wide range of banking products and financial services to corporate and retail customers t"roug" a variet# of deliver# c"annels and t"roug" its specialized subsidiaries in t"e areas of investment banking+ life and non-life insurance+ venture capital and asset management. &"e (ank "as a network of +0:0 branc"es and 4+B )&8s in India+ and "as a presence in 19 countries+ coun tries+ including India. ICICI I CICI (ank is one of The Big F!" #$%' ( I%)i$* $+%g ,i-h , i-h S-$-e B$% ( I%)i$* P!%$# N$-i%$+ B$% $%) HDFC B$% I-' /$i% 0/e-i-"' .ICICI (ank is Indias second-largest bank wit" total assets of %s.B+B.:,billion =?5 : billion> at 5eptember B+ 9  9 and profit after ta* %s.19.14billion =?5 B94.4 million> for t"e "alf #ear ended 5eptember B+ 9.&"e(ank "as a network of 1+04 branc"es and about ,+44B )&8s in India and presence in 14 countries. ICICI (ank offers a wide range of banking


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products and financial finan cial services to corporate corpo rate and retail customers custo mers t"roug" a variet# of deliver# de liver# c"annels and t"roug" its specialized subsidiaries and affiliates in t"e areas of investment banking+ life and non-life non -life insurance+ venture ventu re capital and asset management. manag ement. ICICI (anks e2uit# s"ares are listed in India on (omba# 5tock ;*c"ange and t"e $ational 5tock ;*c"ange of India imited and its )merican Depositar# %eceipts =)D%s> are listed on t"e $ew Eork Eork 5tock ;*c"ange. HDFC

HDFC (ank was incorporated in )ug. 199, and promoted b# Housing Development Finance Corporation imited =HDFC> Indias premier "ousing finance compan# w"ic" also enjo#s an impeccable track record in India as well as in international markets. HDFC was amongst t"e first to receive an in principle approval from t"e %eserve (ank of India =%(I> to set up a bank in t"e private sector+ as part of t"e %(Is liberalization of t"e Indian (anking Industr#. HDFC (ank concentrates in four areas -corporate banking+ treasur# management+ custodial services and retail banking. It "as entered t"e banking a consortium of over 0 corporate for providing working capital c apital finance+ trade services+ s ervices+ corporate finance fin ance and merc"ant banking. ban king. . HDFC bank "as become t"e first private sector bank to be aut"orized b# t"e Central (oard of Direct &a*es =C(D&> as well as t"e %(I to accept direct ta*es+ commencing )pril11. &"e ta*es will be accepted at specified branc"es of t"e bank. )lso it "as announced a strategic tie-up wit" a (angalore-based business solutions software developer &all# 5olutions 3vt =&53> for developing and offering products and services facilitating on-line accounting and banking services to 58;s =5mall and 8edium ;nterprises>.In 1- t"e bank was listed on t"e $ew Eork Eork 5tock ;*c"ange in t"e form f orm of )D5. ;ac" )D represents B e2uit# s"ares. Conse2uent to t"e issue+ t"e paid up capital of t"e (ank "as increasedb#%s.B:., crores.

2.2 HISTORY ICICI ICICI (ank was originall# promoted in 199, b# ICICI imited+ an Indian financial institution+ and was its w"oll#-owned subsidiar#. ICICIs s"are "olding in ICICI (ank was reduced to , t"roug" a public offering of s"ares in India in fiscal 1994+ an e2uit# offering in t"e form of )D%s listed on t"e $E5; in fiscal + ICICI (anks ac2uisition of (ank of 8adura imited in an all-stock amalgamation in fiscal 1+ and secondar# market sales b# ICICI to institutional investors in fiscal 1 and fiscal . ICICI was formed in1900at t"e initiative of t"e 6orld (ank+ t"e 'overnment of India and representatives of Indian industr#. &"e principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In t"e 199s+ ICICI transformed its business from a development financial institution offering onl# project finance to a diversified financial services group offering a wide variet# of products and services+ serv ices+ bot" directl# and t"roug" t" roug" a number of subsidiaries sub sidiaries and affiliates like ICICI (ank. In1999+ ICICI become t"e first Indian compan# and t"e first bank or financial institution from non-/apan )sia to be listed on t"e $E5; NGACHARYA AND DK MARATHE COLLEGE

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HDFC

HDFC (ank was incorporated in 199, b# Housing Development Finance Corporation imited =HDFC>+ Indias largest "ousing finance compan#. It was among t"e first companies to receive an in principle approval from t"e %eserve (ank of India =%(I> to set up a bank in t"e private sector. &"e (ank started operations as a sc"eduled commercial bank in /anuar# 1990 under t"e %(Is liberalization policies. &imes (ank imited =owned b# (ennett+ Coleman 7 Co. G &imes 'roup> was merged wit" HDFC (ank td.+ in . &"is was t"e first merger of two private banks in India. 5"are"olders of &imes (ank received 1s"are of HDFC (ank for ever# 0.:0 s"ares of &imes (ank. In 4 HDFC (ank ac2uired Centurion (ank of 3unjab taking its total branc"es to more t"an 1+. &"e amalgamated bank emerged wit" a base of about %s. 1+ + crores and net advances of about %s.49+  crores. &"e balance s"eet size of o f t"e combined entit# is more t"an %s. 1+ B+ crores.

2. OJECTIVES* FEATURES* FUNCTIONS AND 3OA4 ICICI5B"$) ICICI5B"$) #e0-i6e' ( -he ICICI $"e: • • •

&o assist in t"e creation+ e*pansion and modernization of private concerns< &o encourage t"e participation of internal and e*ternal capital in t"e private concerns< &o encourage private owners"ip of industrial investment

The (!%0-i%' ( -he ICICI5     

It provides long-term and medium-term loans in rupees and foreign currencies. It participates in t"e e2uit# capital of t"e industrial concerns. It underwrites new issues of s"ares and debentures. It guarantees loans raised b# private concerns from ot"er sources. It provides tec"nical+ managerial and administrative assistance to industrial concerns.

The (e$-!"e' ( ICICI5

&"e important features of t"e functioning of t"e ICICI arc as given below 



&"e financial assistance as provided b# t"e ICICI includes rupee loans+ foreign currenc# loans+ guarantees+ underwriting of s"ares and debentures+ and direct subscription to s"ares and debentures. Ariginall#+ t"e ICICI was establis"ed to provide financial assistance to industrial concerns in t"e private sector. (ut+ recentl#+ its scope "as been widened b# including industrial concerns in t"e public+ joint and cooperative sectors.


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK 

 

ICICI "as been providing special attention to financing riskier and non-traditional industries+ suc" as c"emicals+ petroc"emicals+ "eav# engineering and metal products. &"ese four categories of industries "ave accounted for more t"an "alf of t"e total assistance. &"e ICICI "as also been providing assistance to t"e small scale industries and t"e projects in backward areas. a reas. )long wit" ot"er financial institutions+ t"e ICICI "as activel# participated in conducting surve#s to e*amine industrial potential in various states.

HDFC

&"e ideal wa# to connect wit" t"e core of an# compan# is to understand its background and objectives. 6e at HDFC aspire to provide our customers wit" uni2ue "ome loan solutions and make "ome owners"ip as eas# and simple as unlocking a door wit" a ke#. &"e strategies are to Increase t"e return on e2uit# eac" #ear b# 1 percentage point in order to ma*imize s"are"older value+ 8aintain gross $on-3erforming )ssets =$3)s> below 1< consistentl# grow t"e loan book< improve operational efficienc# b# consistentl# bringing down t"e cost to income ratio.

B!'i%e'' O#e0-i6e 3rimar# objective is to en"ance residential "ousing stock in t"e countr# t"roug" t"e provision of "ousing finance in a s#stematic and professional manner+ and to promote "ome owners"ip. &"e# aim to increase t"e flow of resources to t"e "ousing sector b# integrating t"e "ousing finance sector wit" t"e overall domestic financial markets.

3OA4S  Develop close relations"ips wit" individual "ouse"olds.



8aintain our position as t"e premier "ousing finance institution in t"e countr#.



&ransform ideas into viable and creative solutions.



&o grow t"roug" diversification b# gaining leverage from our e*isting client base.



&o nurture t"e values and et"os of (rand HDFC t"roug" all its 5ubsidiaries and )ssociate Companies.


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2.7 OR3ANISATIONA4 STRUCTURE ICICI (anks organization structure is designed to be fle*ible and customer-focused+ w"ile seeking to ensure effective control and supervision and consistenc# in standards across t"e organization and align all are as of operations to overall organizational objectives. &"e organizati organi zation on structure struc ture is divide d ivided d into i nto si* principal princ ipal grou groups ps   ... 1. Re-$i+ B$%i%g5 &"e %etail (anking 'roup is responsible for products and services for retail customers and small enterprises including various credit products+ liabilit# liabilit # products+ distribution distribut ion of t"ird part# investment inve stment and insurance products and transaction banking services. 2. 8h+e'$+e B$%i%g5 &"e 6"olesale (anking 'roup is responsible for products and services for large and medium-sized corporate clients+ including credit and treasur# products+ investment banking+ project finance+ structured str uctured finance and transaction tr ansaction banking services. . I%-e"%$-i%$+ I%-e"%$-i%$+ B$%i%g5 &"e International (anking 'roup is responsible for its international operations+ including operations in various overseas markets as well as its products and services for non-resident Indians and its international trade finance and correspondent banking relations"ips. 7. R!"$+ $%) Ag"i0!+-!"$+ B$%i%g5 &"e %ural+ 8icro-(anking 7 )gri-(usiness 'roup is responsible for envisioning and implementing rural banking strateg#+ including agricultural banking and micro-finance. 9. 36e"%/e%- B$%i%g &"e 'overnment (anking 'roup is responsible for government banking initiatives. . C""$-e Ce%-"e &"e Corporate Centre comprises t"e internal control environment functions =including operations+ risk management+ compliance+ audit and legal>< finance< "uman resources management< and facilities management 7 administration.

HDFC BANK

&"e Composition of t"e (oard of Directors of t"e (ank is governed b# t"e Companies )ct+ 190+ t"e (anking %egulation )ct+ 19,9 and t"e listing re2uirements of t"e Indian 5tock ;*c"anges w"ere securities issued b# t"e (ank are listed. &"e (oard "as strengt" of 1 Directors as on 8arc" B1+ 4.)ll Directors ot"er t"an 8r. )dit#a 3uri+ 8r. Haris" ;ngineer and 8r. 3ares" 5ukt"ankar are non-e*ecutive directors. &"e (ank "as five independent directors and seven non-independent directors. &"e (oard consists of eminent persons wit" considerable consider able professional e*pertise e* pertise and e*perience e*perien ce in banking+ finance+ finance + agriculture+ small scale industries and ot"er related fields. $one of t"e Directors on t"e (oard is a member of more t"an 1 Committees and C"airman of more t"an 0 Committees across all t"e companies in w"ic" "eGs"e is a Director. )ll t"e Directors "ave made necessar# disclosures regarding Committee positions occupied b# t"em in ot"er companies. 8r. /agdis" NGACHARYA AND DK MARATHE COLLEGE

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Capoor+ 8r. Jeki 8istr#+ 8rs. %enu Jarnad+ 8r. @ineet @ineet /ain+ / ain+ 8r. )dit#a 3uri+ 8r.Haris" ;ngineer and 8r. 3ares" 5ukt"ankar are non-independent Directors on t"e (oard. 8r. )rvind 3ande+ 8r. )s"im 5amanta+ 8r. 'autam Divan+ 8r. C.8. @asudev @asudev and Dr. 3andit 3alande 3alan de are independent directors on t"e (oard. 8r.Jeki 8istr# and 8rs. %enu Jarnad represent HDFC imited on t"e (oard of t"e (ank. 8r. @ineet /ain represents (ennett+ Coleman 'roup on t"e (oard of t"e (ank. &"e (ank "as not entered into an# materiall# significant transaction during t"e #ear+ w"ic" could "ave a potential conflict of interest between t"e (ank and its promoters+ directors+ management andGor t"eir relatives+ etc. ot"er t"an t"e transactions entered into in t"e normal course of business. &"e 5enior 8anagement "ave made disclosures to t"e (oard confirming t"at t"ere are no material+ financial andGor commercial transactions between t"em and t"e (ank w"ic" could "ave potential conflict of interest wit" t"e (ank at large.

2.9 S8OT ANA4YSIS ICICI BANK STREN3TH:

1> > B> ,> 0> >

ICICI ICICI 3rudent 3rudential ial is $o. $o. 1 private private life life pla#er pla#er in India India Innovati Innovative ve insuranc insurancee policies policies wit" wit" rider rider benefits. benefits. 8otivati 8otivation on factors factors provi provided ded b# t"e t"e compan# compan#.. one of t"e largest financial financial Institution Institution of In India!s 5econd largest largest bank wit" wit" network network of ,9branc"esand ,9branc"esand 1:, )& )&8K s across India. India. ) "uge database of corporate corporate clients+ clients+ retail retail customer+ customer+ and bank customers customers of ICICI ICICI 7 )ssets base of ICICI is more t"an %s 1+ 4+Crores. :> &raining &raining provided provided to all people people associating associating wit" wit" ICICI ICICI prudential. prudential. 4> Hig"est paid up capital deposited deposited in I%D)+ I%D)+ in in comparison comparison to all pla#ers pla#ers

8EAKNESS:

1> > B> ,> 0> >

@er# "uge premiums premiums of policies+ policies+ compared compared to to ot"er insurance insurance sector. sector. 8inimum premium is 19.=;*c 19.=;*cept ept ta* saving polic# onl# 1+> 1+> &arget arget upper upper class class peopl peoplee onl# onl#. 3oli 3olic# c# c"ar c"arge gess are are ver# ver# "ig". "ig". 3robl 3roblem emati aticc to advis advisors ors also also.. 3oor distributi distribution on since since it is in ;nglis" language onl#. onl#.

OPPORTUNITIES:

1) &ie up wit" more corporate agents all over India. 2) &ie up wit" broker also tec"nolo g# 3) $o. of adopting new tec"nolog#

4) 5trong (rand of Compan# Helps to boost sales in market


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;5 )ttract more people of providing customer centric products.

THREATS: 1) &"reat from e*isting life insurance pla#ers

2) &"reat from new entrance 3) &"reat to substitute products 4) C"ange in t"e polic# of I%D) 5) Competition from more 7 more new pla#ers distribution c"annel. 6) 3eople are don!t aware of different distribution

HDFC BANK STREN3TH 1> First private life life insurance insurance compan# compan# w"o got license license b# I%D) I%D) > Dome Do mest stic ic image image of HDFC HDFC sup suppor ported ted b# 5tanda 5tandard rd ife! ife!ss intern internati ationa onall Image Ima ge is stre st reng ngt" t" of t"e t" e compan#. B> 5trong and well spread network network of 2ualified 2ualified intermediaries intermediaries and salesperson. salesperson. ,> 5tron 5trong g capit capital al and and reserv reservee base base 0> &"e compan# compan# provide providess customer customer servic servicee of t"e "ig"est "ig"est order order

> Huge basket basket of product product range range w"ic" w"ic" are suitable suitable to all age age and income income groups groups :> arge pool of tec"nicall# tec"nicall# skilled skilled manpower manpower wit" wit" in dept" dept" knowledge knowledge and understanding of t"e market 8) &"e compan# also provides innovative products to cater to different needs of different customers

8EAKNESS: 1> ess ess number number of branc"es branc"es compare compare to nearest nearest compe competit titors ors > Heav# Heav# managem management ent e*pense e*pensess and administ administrat rative ive costs. costs. B> ow custom customer er confide confidence nce on t"e t"e private private pla# pla#ers ers ,> @ertical "ierarc"ical "ierarc"ical reporting reporting structure structure wit" man# man# designations designations and cadres leading leading to power politics at all levels leve ls wit"out an# e*ception e*ceptio n 0> 3oor retenti retention on percent percentage age of of tied tied up agents agents 6) ;ver# emplo#ee does not "ave enoug" knowledge about insurance products and commission rates


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OPPORTUNITIES: 1> Insurable population population )ccording )ccording to I%D) I%D) onl#1 of t"e population population is is insured w"ic" w"ic" represents around B of t"e insurable population. &"is suggests more t"an Bm people+ wit" t"e potential potent ial to bu# insurance+ remain re main uninsured. > &"ere will will be inflow inflow of managerial managerial and and financial financial e*pertise e*pertise from t"e t"e worldK s leading insurance markets. Furt"er t"e burden of educating consumers will also be s"ared among man# pla#ers. B> International International companies companies will will "elp in building building world world class e*pertise in in local market market b# introducing t"e best global practice.

THREATS:

1) At"er private insurance companies also aiming for t"e same uninsured population. 2) (ig public sector insurance companies like ife Insurance Corporation =IC> of India+ $ational Insurance Compan# imited+ Ariental Insurance imited+ $ew India )ssurance Compan# imited and ?nited India Insurance Compan# imited. 3eople "ave more trust in t"ese companies. 3) 3oac"ing of customer base b# ot"er companies. 4) 8ost people don!t understand t"e need or are not willing to take Insurance policies in general. 3eople prefer s"ort term investment rat"er t"an insurance.

CHAPTER : SERVICES PROVIDED BY ICICI AND HDFC BANK


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.1 ACCOUNTS AND DEPOSITS 1> SAVING ACCOUNT OF ICICI BANK)n ICICI (ank 5avings )ccount offers a valuable banking e*perience. Debit-cum-)&8 Card - 6it" ICICI (ank 5avings )ccount #ou will get a debit card

  



 

t"at #ou can use to wit"draw cas" from an# )&8. Ane ma# also use #our debit card to directl# make purc"ases t"roug" a @isaG8asterCard 3A5 =3oint of 5ale> mac"ine available at most storesL 8one# 8ultiplier Facilit# - )llow us to take care of #our idle mone# b# moving it into "ig" interest savings account earning. Internet (anking - (anking could not "ave been more convenient. /ust ogin wit" #our user ID and password and make banking a "assle-free routine. Customer Care - ,-"our Customer Care is alwa#s available to answer an# 2uer# or take #our instructions. For Customer Care numbers 8obile (anking - &ransferring funds or getting to know #our balance is as eas# as sending an 585. For details on 8obile (anking+ 5tanding Instructions - ICICI (ank accepts and supports 5tanding Instructions. $omination Facilit# - Eou Eou ma# nominate a person as beneficiar# be neficiar# to #our account acc ount proceeds. DD Call and Collect - Dont waste even a minute in a 2ueue to collect a Demand Draft or 3a# Arder. An t"e wa# to t"e branc"+ just call Customer Care+ provide details of t"e DD to be prepared and collect it read# and signed at t"e branc".

SAVING ACCOUNT IN HDFC BANKFEATURES           

6ide network of branc"es and over :B )&8s to meet all #our banking needs+ no matter w"ere #ou are located. (ank convenientl# wit" facilities like $et (anking and 8obile (anking C"eck #our account balance+ pa# utilit# bills or stop c"e2ue pa#ments all via 585. $ever overspend 5"op using #our International Debit Card t"at reflects t"e actual balance in #our savings account. 3ersonalized c"e2ues wit" #our name printed on eac" c"e2ue leaf for en"anced securit#. &ake advantage of (ill 3a# )n instant solution so #ou can pa# all #our fre2uent utilit# bill pa#ments. Instruct for pa#ments over t"e p"one p"o ne or t"roug" t"e Internet. Intern et. )vail of facilities like 5afe Deposit ockers+ 5weep-In and 5uper 5aver facilities on #our account. Free cas" wit"drawals at an# ot"er (anks )& )&8s Free 3a#able-at-3ar c"e2ue book+ wit"out an# usage c"arges. Free Insta )lerts for all account "olders for lifetime of t"e account.


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Free passbook facilit# available at "ome branc" for account "olders Free ;mail 5tatement facilit#

 

2; SA4ARY ACCOUNT ICICI BANK5

ICICI (ank 5alar# )ccount is a benefit-ric" pa#roll account for ;mplo#ers and ;mplo#ees. )s an organization+ #ou can opt for our 5alar# )ccounts to enable eas# disbursements of salaries and enjo# numerous ot"er benefits too.

6it" ICICI (ank 5alar# )ccounts #our emplo#ees will enjo# t"e convenience conv enience of --- -- Having t"e largest network of )& )&8s at t"eir command. Free , "our 3"one (anking. Free Internet (anking. • • •

)ll one would re2uire to do is to send ICICI (ank an advice =in form of a c"e2ueGdebit instruction+ etc> for t"e total salar# amount along wit" t"e salar# details of t"e designated emplo#ees in a soft and "ard cop# format and we will credit t"e respective emplo#ees accounts as per #our statement of advice. (esides all of t"e above+ emplo#ees will automaticall# become ICICI (ank account "olders wit" special benefits and privileges of 4-4 banking+ Investment Investmen t advisor# and muc" more. ICICI (ank also "as a special offering Defence (anking 5ervices designed e*clusivel# for t"e armed forces.

HDFC BANK5  Mero (alance 5avings )ccount  Free pa#able at par c"e2ue book N 0 c"e2ue leaves per 2uarter  0 Free transactions per mont" at $on- HDFC (ank )&8s in India  Free for life International Debit Card for t"e primar# applicant wit" )&8 cas"         

wit"drawal limit of %s 0+ per da# and 3A5 usage limit of %s.,+  per da# )dd-on International debit card for secondar# "older =Free for t"e first #ear> Free 3ersonal )ccidental Deat" Cover of %s. 1 lak" )n#w"ere banking across our e*tensive (ranc" and )&8 net Free Ouarterl# )ccount 5tatements work. Free 8ont"l# )ccount statements b# e-mail =Aptional> Free 3assbook facilit# available at "ome branc" for account "olders Free DDs G8Cs up to %s. 0+ per instrument pa#able at HDFC (ank branc" locations Free mobile and e-mail alerts =Insta )lerts Facilit#> Free ?tilit# pa#ment facilit# =(ill 3a#> Free 3"one banking+ 8obile (anking and $et (anking 7 ;lectronic Funds &ransfer options


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK <; DREAM DEPOSITS IN ICICI BANK5 ICICI dream for individual+ for families+ friends and relatives and for societ# at large too. 5ome of dreams are need based+ w"ile some inspirational. &"e dreams t"at are close to us< t"e# mean ever#t"ing... &"e# all want to nurture t"em and if possible secure t"em so t"at we can accomplis" t"em under all odds. 5o be it Aur c"ild!s education education++ daug"ter!s marriage+ owning a "ome+ driving our car or 3lanning our retirement+ it is imperative t"at we secure t"em at all costs. &o secure t"em+ #ou need to plan #our finances prudentl#+ based on #our needs and aspirations at different points in time. ) plan t"at gives #ou t"e fle*ibilit# in terms of c"oices t"at suit #our needs and an assurance of a return t"at is safe and secure.

CURRENT ACCOUNT IN HDFC BANK 'et convenient inter-cit# banking and free c"e2ue pa#ments an#w"ere. Free Collections of funds t"roug" %&'5 and $;F&. t" roug" $;F&. $ominal c"arges for %&'5 pa#ments  Free 3a#ments t"roug"  &ransfer funds across cities between HDFC (ank accounts at a nominal c"arge of %s.10 per transactions  Issue free Demand Drafts =DD> G 3a# Arder for values above %s.1+ .For Demand Drafts up to %s.0+ a c"arge of %s.,+ Demand Drafts above %s.0+ and below %s.1+ a c"arge of %s.0 will be levied.  'et a pa#able-at-par c"e2ue book at a nominal price.  %egister for Insta )lerts and receive updates on #our account on processing of #our 



transaction. ;njo# Doorstep (anking for #our convenience and securit#. Cas" and c"e2ue pickups and cas" deliveries can be arranged from #our doorstep+ t"roug" a reputed agenc#. 'et ,-"our 3"one (anking+ $et (anking and 8obile (anking to c"eck #our account balance and transaction transac tion details+ find out t"e status of #our c"e2ues or stop c"e2ue pa#ments.

<7; FIXED DEPOSIT IN ICICI BANK5 • •

Fle*ibilit# of tenure - : da#s to 1 #ears i2uidit#  

• •

3remature G 3artial wit"drawal permitted =subject to applicable c"arges> oan G Averdraft up to 9 of FD amount Aption of mont"l# G 2uarterl# pa#out available

Competitive interest rate - for various tenures Convenient wa#s to open a FD Internet (anking 3"one banking ICICI (ank (ranc" 






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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK FIXED ACCOUNT IN HDFC BANK5 Reg!+$" Fi=e) De'i-' ((e": ;as# investments wit" "ig" returns • Fle*ibilit# and securit# in one offering • Hig"er rate of interest on Fi*ed Deposits for 5enior Citizens •

<9; RECURRIN3 DEPOSIT IN ICICI BANK5  ICICI (ank %ecurring Deposits are an ideal wa# to invest small amounts of mone# ever# mont" and end up wit" a large kitt# on maturit#.  Hig" recurring billing and recurring pa#ments can be a drain on #our finances and "ence large investments ma# seem a plan awa#.  ) recurring deposit account wit" ICICI (ank allows a loan against t"e deposit. Aur new recurring deposit account also "as a special feature -$on-applicabilit# of &a* Deduction at 5ource =&D5>.  &"e minimum balance of deposit is %s.0 per mont" and t"ereafter in multiples of %s.1. &"e tenure ranges from  mont"s to a ma*imum period of 1 #ears+ recurring deposit of B mont"s t"ereafter.  &"e recurring deposit also comes wit" a nomination facilit#

RECURRIN3 DEPOSIT IN HDFC BANK> BENEFITS: )n investment as small as %s 0 =and in multiples of %s 1 t"ereafter> or as large as %s 1,+ 99+9G- per mont" ) minimum tenure of  mont"s =and in multiples of B mont"s t"ereafter> up to a ma*imum tenure of 1 #ears. For a muc" smaller investment per mont"+ get interest rates e2ual to t"at of regular Fi*ed Deposits. &D5 is not applicable on t"e Interest earned b# %ecurring Deposits as per current income ta* rules. 







<; YOUN3 STARS ACCOUNT IN ICICI BANK5 Eoung 5tars is a banking service for c"ildren+ aged up to 14 #ears+ broug"t to #ou b# ICICI (ank to "elp t"e parents meet t"e present and future aspirations t"at t"e# "old for t"eir c"ild. It offers various savings and investment options to t"e parent along wit" teac"ing t"e c"ild to manage "isG"er personal finance in a more responsible and independent manner. &"e parent would put forward t"e desired amount to be earned at t"e end of t"e tenure. &"e ne*t time #ou want to wit"draw cas" from #our ICICI (ank Eoung 5tars 5avings account+ just walk into an# banks )& )&8 and use us e #our ICICI (ank )& )&8-cum-Debit card for free. &"e benefit is available to Eoung star 5avings )ccount "olders on maintenance of a mont"l# average balance of more t"an %s. 1+ 1+  in t"e savings account accou nt in a mont".

SAFE DEPOSIT 4OCKERS IN HDFC5 Fe$-!"e' 6ide availabilit# of locker locations and sizes 


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



)ccess to safe-deposit lockers at all branc"es+ no matter w"ere #our account is "eld. ockers are rented for one #ear+ and rent is pa#able in advance.

ockers can be "ired b# individuals+ limited companies+ associations and trusts. &o use a locker+ one s"ould "old a 5avings or Current account wit" HDFC (ank

.2 4OANS <1; HOME 4OAN IN ICICI ICICI BANK5 BANK5

(uilding #our own "ome is special. )s one of t"e leading "ome loan providers+ ICICI (ank Home oans is "ere to "elp #ou la# t"e foundation for #our dream "ome. 6it" t"e e*perience of s"aring t"e dream of millions of t"e customers+ t"e# offer most convenient "ome loan plans to suit #our needs. nee ds. ADVANTA3ES •

6ide range of product to c"oose from

•

'uidance t"roug"out t"e process making "ome bu#ing "assle free

•

Doorstep service at #our comfort

•

5imple documentation

•

5anction approval wit"out "aving selected a propert#.

•

Fle*ible repa#ment options

•

6it" a network of 0 branc"es we are alwa#s close to #ou

•

Aver 9 (ank (ranc"es pan India for servicing of #our loans

•

Free 3ersonal )ccident Insurance 7

•

Insurance options for #our "ome loan at attractive premium

HOME 4OAN IN HDFC BANK5

HDFC (ank brings HDFC "ome loans to doorstep. Aver B decades of e*clusive e*perience+ a dedicated team of e*perts and a complete package to meet all "ousing finance needs+ HDFC Home oans+ "elp #ou realize #our dream. The HDFC A)6$%-$ge


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK •

3ioneers of Housing Finance in India wit" over BB #ears of lending e*perience

•

6idest range of Home oan 3roducts

•

8ost e*perienced and empowered personnel to ensure smoot" 7 eas# processing.

•

Counseling and advisor# services for ac2uiring a propert#

•

oan from an# office for purc"ase of "ome an#w"ere in India

•

oan approval even before a propert# is selected Fle*ible loan repa#ment options Free 7 safe document storage <2;

CAR 4OAN IN ICICI BANK5 BANK5

Car oans from ICICI (ank are e*tremel# convenient+ fle*ible and 2uick. 6it" more t"an , c"annel partners in over 1 locations+ we reac" out to millions of customers and "elp t"em realise t"eir dream of possessing a car. &"e minimum loan amount for taking a new car loan is %s. 1++. &"e ma*imum loan amount will depend upon t"e price of t"e car+ model variant+ profile of t"e customer+ etc. C$" 4$%'

%epa#ment tenure ranges from 1 #ear to 0 #ears for new car loans. Eou ma# c"ange t"e tenure of t"e loan before t"e loan is disbursed. &"e interest rate 7 ;8I would c"ange accordingl#. &"e repa#ment due dates for t"e loan are 1st and 10t"of ever# mont" and would depend on t"e date of disbursement. disbursement. 3a#ment due dates cannot be c"anged. Ane can make t"e 3a#ments 3a#ments t"roug" postdated c"e2ues =3DCs>. %epa#ment option t"roug" Direct Debit 8andates is also available for all ICICI (ank account "olders. Aption of repa#ing t"roug" ;C5 is also available in select cities. 3a#ments t"roug" cas" or credit cards are not accepted. one ma# c"ange t"e 3DCs in case #our (ank )ccount is c"anged . However+ we would re2uire verification of signatures b# new banker. ) nominal fee of %s.0G- =5wap C"arges> would be c"arged for e*c"ange of c"e2ues. ) full pre pa#ment of t"e loan is accepted. acc epted. 3art pre-pa#ment is not allowed.

CAR 4OAN IN HDFC BANK5

&"e ve"icle age at t"e end of Car $ Cas" oans tenure s"ould not e*ceed •

: Eears Eears for 3rivate 3riva te ?sage and an d


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 Eears Eears for Commercial Commerc ial ?sage

FEATURES • • • •

(orrow up to 1 of t"e original loan value of t"e car. @aluation of t"e car is not mandator#. 6ide range of approved modelsGvariants and manufacturers are considered. 6e make 2uick and "assle-free disbursals.

<; PERSONA4 PERSONA4 4OAN IN ICICI ICICI BANK Ke? Be%e(i-'

oan up to %s. 1 ak"s

•

$o securit#Gguarantor re2uired

•

•

Faster processing.

•

8inimum documentation

•

)ttractive rates of interest

•

Fle*ible repa#ment option of 1-,4 mont"s ICICI (ank ma#+ at its sole discretion+ utilise t"e services of e*ternal service providerGs or agentGs and on suc" terms as re2uired or necessar#+ in relation to its products. )#ail of an ICICI $ank

Personal ,oan if you ha#e an ICICI $ank salary account and if you meet the following criteria

C"i-e"i$@

S$+$"ie)

)ge

B #rs. - 04 #rs.

$et 5alar#

$et mont"l# mont"l# income - %s. + + p.m.

;ligibilit#

ICICI bank 5alar# )ccount Holder+ ;*isting ICICI (ank 3ersonal oan customer


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Eears in total job G profession profession Eears Eears in current residence

 Eear

1 Eear

PERSONA4 4OAN IN HDFC BANK

%eason for c"oosing t"is product• • •

8inimal documentation wit" super fast disbursal Fle*ible repa#ment in 1- mont"s. $o guarantee or suret#. suret #. ) guarantor becomes a co-endorser co -endorser and assumes assu mes liabilit# in event of default. suret# G collateral re2uired

Fe$-!"e' $%) Be%e(i-' ,i-h ?!" HDFC B$% Pe"'%$+ 4$%5 • • •

• •

1

C"oose w"en #ou can pa# back P an#time between 1 to  mont"s. Eou can repa# wit" ;as# ;8Is at best in class interest rates. &"e# don!t ask for an# guarantee or suret#. ) guarantor becomes a co-endorser and assumes liabilit# in event of default. 5uret# or collateral. &"e# approve loans 2uickl#. HDFC service will come to #our door if #ou need.

VECHI4E 4OA 4OAN5

COMMERCIA4 VECHI4E 4OAN IN ICICI BANK5ICICI "ave e*tended

products like funding fund ing of new ve"icles+ finance finan ce on used ve"icles+ top up u p on e*isting loans+ loans + working capital loans 7 ot"er banking products ICICI "ave a "$%ge ( 'e"6i0e' on e*isting loans+as are listed below. Commercial @e"icle @e"icle oans •

%eac"es #ou t"roug" more t"an 14 locations across t"e countr#

•

%ange of products under one umbrella.

•

Funding for trucks+ buses+ tippers+ lig"t commercial ve"icles and small commercial ve"icles.


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3roducts including including funding for new ve"icles+ finance on used ve"icles and top up on e*isting loans.

•

3referred financier status wit" all leading manufacturers.

•

5imple documentation processes.

•

Ouick turn around time.

•

Fle*ible financing solutions to meet individual re2uirements.

<2 ;8HE44ER 4OAN IN HDFC BANK5

•

Fle*i-%epa# options+ ranging from 1-,4 mont"s Hassle free and speed# loans - $o guarantor suret#. ) guarantor becomes a co-

•

endorser and assumes liabilit# in event of default. re2uired 'et special sc"emes for Harle# Davidson 8otorc#cles.

•

FEATURES •

• • • •

• • •

'et fle*ible repa#ment options+ ranging from 1 to ,4 mont"s available even at t"e point of purc"ase. %epa# t"roug" post-dated c"e2ues wit" eas# ;8Is. Calculate #our ;8I. 'et "assle free loans $o need for a guarantor suret#. ) guarantor becomes a co-endorser co- endorser and assumes assu mes liabilit# in event of default.. 'et a speed# loan approval. 6e provide loans for almost all models at attractive interest rates. 'et free gifts from time to time on approval of #our &wo 6"eeler oan. =6atc" t"is space for more details on t"e free gift promotion>.

; 4OAN A3AINST A3AINST SECURITY IN ICICI BANK5

Eou don!t "ave to sell #our securities. )ll #ou "ave to do is pledge #our securities in favour of ICICI (ank. &"e# will t"en grant #ou an overdraft facilit# up to a value determined on t"e basis of t"e securities securiti es pledged b# #ou. ) current account will be b e opened and #ou can wit"draw mone# as and w"en #ou re2uire. Interest will be c"arged onl# on t"e amount wit"drawn and for t"e time span utilized. &"is ($0i+i-? is available against t"e following securities


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK • • • • • • •

Demat 5"ares 8utual Funds ?nits Fi*ed 8aturit# 3lans =F83> ;*c"ange &raded Funds =;&F> Insurance 3olicies 5avings (onds $5CGJ@3 =Demat =Demat form>

7;4OAN A3AINST SECURITY IN HDFC BANK5 Be%e(i-'

•

?se #our investments to get li2uidit#+ wit"out selling t"em. 'et up to 4 loan against t"e value of #our securities. &erm loans on select securities

•

offered tooL Eou will "ave to pa# interest onl# w"en #ou actuall# use t"e loan.

•

The 'e0!"i-ie' -h$- ?! /$? )e0i)e - +e)ge /!'- #e %e ( -he (++,i%g: • • • • • • • • • •

;2uit# 5"ares. 8utual Funds =;2uit#+ Debt+ F83s> up to 0 of $)@ =$et )sset @alue>. @alue>. 'old ;&F 'old Deposit Certificates ='DC> %(I (onds - 4 5avings (onds B =&a*able> ife Insurance 3olicies issued b# IC and select 3rivate Insurance Companies. $ational 5avings Certificates Certificate s =$5C> Jisan@ikas3atra =J@3> $)()%Ds ("avis"#a $irman (onds $on Convertible Debentures Debentur es

. CARDS 1

DEBIT DEB IT CAR CARD D

) #$% )e#i- 0$") is issued b# t"e bank in t"e process of opening up of an account. It can be also called an electronic c"eck as funds wit"drawn are drawn directl# from t"e account. &"e use of debit card "as become popular all over t"e world and "as taken form of voluminous transactions. Debit cards are also used for wit"drawing mone# from t"e )&8. &"ese da#s t"e banks "ave tied up wit" banks functioning all a ll across and usuall# usuall # all debit cards can be used at all )&8!s barring t"e debit cards issued b# nationalized banks. NGACHARYA AND DK MARATHE COLLEGE

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ICICI BANK P P DEBIT CARD &"e ICICI bank debit card is available to all account "olders of ICICI bank. ICICI bank debit card comes to t"e account "older wit" t"e welcome package received b# t"e customer. It is used b# t"e account "olders at all ICICI )& )&8!s and all ot"er )&8!s )&8!s w"ic" "ave a tie up wit" ICICI bank. Fe$-!"e'

1  B ,

ICICI ICICI bank debit debit card card is used b# t"e t"e customer customer for for t"e purpos purposee of wit"draw wit"drawal al of mone# mone#.. &"e customer customer can c"eck c"eck for t"e balance balance in t"e t"e accou account. nt. &"e custom customer er can also also use use it for t"e t"e purpose purpose of of wit"dra wit"drawing wing a mini mini statem statement. ent. &"e debit debit card card is ver# conveni convenient ent to use use t"ese t"ese da#s at merc"a merc"ant nt establi establis"m s"ments ents for for t"e purpose of dining+ dining + s"opping and also for fo r t"e purpose of pa#ing petrol bills or at

0

multiple*es. Anline s"opping is anot"er anot"er facilit# facilit# available wit" t"e debit debit cards. cards. )irline )irline tickets+ tickets+ movie tickets+ and bill pa#ments are at t"e customer convenience as it can be done from "ome or from office t"roug" t"e debit card. &o ensure t"at all pa#ments are safe t"e customer "as



to enter t"e internet banking id and password for t"e completion of t"e transaction. &"ere &"ere is a ver# "ig" "ig" accepta acceptance nce of t"e t"e ICICI ICICI debit card card due to to ver# "ig" "ig" custome customerr base. &"e ICICI debit card is accepted at B.0 lak" merc"ant establis"ments and B )&8!s all over India.

&"ere are seven kinds of ICICI (ank Debit Card. a.

ICICI (ank 5ignature Debit Card

b.

ICICI (ank 3latinum Debit Card

c.

ICICI (ank &itanium Debit Card

d.

ICICI (ank 6omans 6omans Debit Card

e.

ICICI (ank 5mart 5"opper 'old Debit Card

f.

ICICI (ank 5mart 5"opper 5ilver Debit Card

g.

ICICI (ank H3C Debit Card

In case of loss of card t"e ICICI bank provides protection from an# purc"ases made on lost card after t"e intimation "as been given to t"e bank. &"e bank provides a , "our "elpline number to "elp customers in case of need.


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HDFC BANK5 DEBIT CARD &"ere are seven HDFC debit cards afloat in t"e market rig"t now. 1

E$'? 'h I%-e"%$-i%$+ De#i- 0$")

t"e dail# limit on t"e card is %s. 10+  at )&8!s and 0+  at merc"ant establis"ments. &"e bank can be accessed at 8aestroG@isaGCirrus )&8!s w"ic" totals to 4+ +  

establis"ments. E$'? 'h g+) )e#i- 0$") t"e dail# wit" draw able balance at an# )&8 is %s. 0+  and purc"ase limit is of %s. 0+ .

B

&"ere is a cas" back facilit# available on t"e card w"ic" is valid all t"roug" t"e #ear. E$'? 'h " g+) )e#i- 0$") t"e dail# wit" draw able cas" balance is %s. 0+  from )&8!s.

,

&"e s"opping limit at merc"ant establis"ment is %s. 0+ . E$'? 'h I%-e"%$-i%$+ De#i- C$") &"e )&8 wit" draw able limit is %s. 0+ . &"e s"opping limit is %s.0< .;as# s"op international debit card is basicall# a s"opping card. For ever# %s.  spent t"ere is a

0

cas" back polic# of %s. 1 as cas" back. E$'? 'h 8/$%' A)6$%-$ge De#i- C$"). &"e )&8 wit" draw able limit is %s. + . &"e s"opping limit is



%s. B+ . E$'? 'h NRO )e#i-' C$") &"e )&8 wit" draw able limit is %s. 10+ . &"e s"opping limit is

:

%s. 0+ . Ki'$% 3+) 0$") It is meant to meet t"e investment and production needs of t"e farming communit#. &"e )&8 wit" draw able limit is %s. 10+ . &"e s"opping limit is %s. 0+ .

2. CREDIT CARDS ICICI CREDIT CARD5


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ICICI credit cards are rated as a top most credit card providing compan# among all over India. &"e ICICI bank offers a plet"ora of credit cards compl#ing wit" t"e varied re2uirements and needs of t"e diverse segment of audiences in India. &"e bank at present encompasses largest international balance-s"eet among ot"er Indian banks wit" widespread "orizons in t"e foreign market. &"e bank+ at present "olds full# owned branc"es+ representative offices and subsidiaries in almost 14 countries. &"e (ank provides more t"an 0 ICICI credit card option all over India+ w"ic" include •

P+$-i%!/ C$"): ICICI platinum card offers various top most facilities to its card"olders+

w"ic" comprise "ig" cas" or credit limit and up to %s. 1 crore insurance for air accidents+ •

to name a few. Ti-$%i!/ C"e)i- C$"): &"is ICICI bank credit card offers international lifest#le+ around 0 percent discount in t"e major cit#!s best restaurants and entrance to t"e Aberoi lounges

•

transversel# various international or domestic airports. Vi'$ Sig%$-!"e C"e)i- 0$"): &"is ICICI credit card basicall# caters to t"e business class people. &"e features it offers are around aro und %s B crores insurance for t"e air accidents and special facilities related to t"e travel.

HDFC C%;DI& C)%DVi'$ Sig%$-!"e C"e)i- C$")5 ) card for t"e rarest of t"e rare ) card wit" uni2ue and

e*clusive privileges t"at complement #our refinement and st#le. Come e*perience t"e world of man# contended moments. 8"+) M$'-e"C$")5 HDFC (ank presents Indias First 6orld 8asterCard Credit Card ) ver# premium offering for t"e trul# elite+ a card wit" tailor-made premium privileges t"at complement a discerning lifest#le. P+$-i%!/ P+!' C"e)i- C$")5 Indias onl# 3latinum Credit Card wit" e*clusive travel and preferential benefits bene fits - recognition of o f t"ose w"o "ave Qarrived in lifeQ. lif eQ. ;njo# a world of e*clusive privileges on #our HDFC (ank 3latinum plus Credit Card P+$-i%!/ P+!' Chi C"e)i- C$")5Indias onl# 3latinum Credit Card wit" C"ip &ec"nolog# for en"anced securit# w"ic" makes all #our Credit Card transactions more •

secure+ convenient and rewardingL Ti-$%i!/ C$") ) card to matc" #our premium lifest#le &itanium Credit Card is 2uite simpl# t"e most e*clusive Credit card #ou could ask for wit" benefits like zero surc"arge on fuel+ travel offers and accelerated two-tier rewards programmed.


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK 3+) C"e)i- C$")5) card to matc" #our premium lifest#le wit" features like special

offers on air and train ticketing and rewards redemption against air miles. 8/$%' 3+) C$")5t"e benefits of t"e best premium card made specificall# for women. )ppl# for HDFC (ank 6omans 'old credit card. C""$-e P+$-i%!/ C"e)i- C$")5 Its $ot just a card+ Its a designation ;*perience t"e e*clusivit# of HDFC (ank Corporate 3latinum Card w"ic" comes wit" a uni2ue ,*: , *: ;*pense management solution solu tion called 58)%& D)&) D)&) A$I$;+ powered b# 8aster card International. C""$-e C"e)i- C$")5 Its not just a card+ Its a designation. HDFC (ank Corporate card comes wit" a uni2ue uni2 ue ,*: ;*pense management manage ment solution called 58)%& D)& D)&) A$I$;+ powered b# 8aster card International. B!'i%e'' 3+) C"e)i- C$")5 (usiness wit" HDFC (ank International (usiness 'old card+ w"ic" is designed to add value to #our business+ w"ile keeping in mind t"e conveniences and lifest#le benefits for business owners and t"e self-emplo#ed communit# specificall#. P!"0h$'e C$")5 &"e HDFC (ank 3urc"ase Card is a credit card solution given to corporate b# HDFC (ank to facilitate 2uick pa#ments for business e*penses for corporate and t"eir emplo#ees. It "elps t"e corporate manage business e*penses and makes purc"ase transactions transac tions smoot"er b# eliminating eliminatin g t"e "assles of cas" and an d c"e2ue pa#ments. 2

PREPAID CARDS5

3repaid card is a common terminolog# used between banks and mobile service providers. ) web definition of prepaid card is a card t"at will work e*actl# like a credit card+ e*cept t"at mone# must be deposited in it first for it to "ave an# credit in t"e account. ICICI B$%:

ICICI (ank is offering a complete range of prepaid cards providing pa#ment solutions at fingertips of t"e customer. ICICI (ank prepaid cards are a safe 7convenient wa# for associate pa#ments+ disbursements+ gifting 7 small ticket transactions. 3repaid cards are available on a @I5) platform t"us providing accessibilit# to over one lak" merc"ant establis"ments 7 cas" wit"drawal wit"d rawal from all a ll @I5) )&8s in India. India .

HDFC B$%

HDFC (ank is offering different prepaid cards for different uses.


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Fore* plus card P For secure and "assle free travelling e*perience. 'ift plus card P For t"e freedom to bu# t"e gift of t"eir c"oice. Food plus Card- For cumbersome meal vouc"ers. 8one# plus Card P For cas" disbursements and administrative "assles.

• • • •

.7 INVESTMENTS 1

MUTUA4 FUNDS5

ICICI

ICICI bank provides ICICI mutual funds. &"e complete name of t"e mutual fund is ICICI 3rudential mutual fund. &"ere are various kinds of sc"emes available wit" t"e ICICI mutual funds and t"ere are certain advantages as well. A)6$%-$ge':

R &"e ICICI mutual funds are managed b# professional fund managers w"o monitor t"e market ver# closel#. R &"e mutual funds of t"e bank "ave a diverse portfolio of t"e stocks and e2uities w"ic" results in t"e minimization of t"e risk. R &"e ICICI mutual funds provide consistent investment due to features like dematerialized account statements+ availabilit# of $)@+ eas# subscription and redemption processes+ performance details t"roug" t "roug" journals etc. R 3rovides "uge li2uidit# wit" open-ended funds. Funds can be redeemed on demand and is "elpful during conditions of falling market. R &"e ICICI mutual funds also provide various ta* advantages. It provides ta* free dividends and capital investments over a period of one #ear are also treated a ta* free. R )s t"ere is a "uge pool of mone#+ large volumes of securities+ stocks and bonds as well as e2uities are boug"t at a time leading to cost reduction.


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK HDFC MUTUA4 FUND

&o invest funds in debt markets or in e2uit# from a pool of mone# of several people is called 8utual Fund. &"e HDFC bank offers HDFC 8utual Fund w"ic" is one of t"e known Indian 8utual Funds. &"e Debt funds+ balanced funds or ;2uit# funds come under 8utual Funds. &"ere are parameters w"ic" are 2uantitative based on w"ic" t"e funds are selected. &"e volatilit#+ risk adjustment returns+ F)8) model+ rolling return+ 2ualitative anal#sis+ fund performance are some of t"e t" e important parameters based ba sed on w"ic" t"e funds are ar e selected. A)6$%-$ge'

&"ere are man# advantages in investing HDFC mutual funds. &"e following are some of t"e advantages+ •

)ffordabilit# P &"e HDFC mutual funds are available in smaller units w"ic" make it

•

more affordable. Fle*ibilit# P &"e HDFC mutual fund offers s#stematic wit"drawal plans+ dividend

•

reinvestment+ s#stematic investment plans w"ic" give more fle*ibilit#. i2uidit# P &"e HDFC mutual fund offers open ended sc"emes in w"ic" #ou can

•

wit"draw t"e mone# at an# point of time. 3rofessional 8anagement P (ased on e*tensive researc" and e*perience t"e e*pert fund

•

managers anal#ze t"e options in HDFC mutual funds. Diversification P &"e risk factor is low in HDFC mutual funds as t"e investment is done across different stocks and industries. ow Costs P &"e custodial fee+ brokerage c"arges are low for HDFC mutual funds. 3otential %eturn P &"e HDFC mutual fund managers "ave access to statistics and

• •

information from leading anal#sts and economists around t"e world. (ecause of t"is+ t"e investors of HDFC mutual funds gain potential returns. %egulated for Investor 3rotection P &"e HDFC mutual fund sector is regulated to protect

•

t"e interests of investors. 2

INITIA4 INITIA4 PUB4IC PUB4IC OFFERI OFFERIN3 N3 APP4I APP4ICA CATI TION ON THROU3H THROU3H ASBA5 ASBA5

ICICI5 IPO I%6e'- i% IPO' O%+i%e

Ane can invest in I3As online t"roug" www.icicidirect.com wit" same convenience of investing in e2uities - "assle-free and wit" zero paper work. )lso+ get in-dept" anal#ses of new I3As issues =Initial 3ublic Afferings> w"ic" are about to "it t"e market. I3A calendar+


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recent I3A listings+ prospectusGoffer documents and live prices will "elp #ou keep on top of t"e I3A markets.

HDFC5IPO THROU3H ASBA5

)(A?& &HI5 3%AD?C&• • • • •

&"e amount remains blocked in #our bank account for t"e I3A application. ;arn interest on t"e earmarked funds. &"e amount is debited onl# w"en t"e s"ares are allotted to #ou. $o need to wait for #our refund refu nd c"e2uesG ;C5 credits. &"is facilit# is absolutel# F%;;.

&o keep up wit" India!s growt" stor#+ a large number of companies look to tap t"e primar# markets to raise capital t"roug" Initial 3ublic Afferings =I3As>. )s most I3As are oversubscribed+ t"e s"ares allotted to #ou are far less t"an w"at #ou appl# for. In t"e process+ not onl# #ou run out of c"e2ue leaves leave s but t"e balance in #our #ou r bank account also takes a dip. However+ t"e I3A )pplication t"roug" )5() is an investor-friendl# wa# to appl# for an# I3A. &"e )5() =)pplication 5upported b# (locked )mount> is an interface w"ic" ensures t"at #our funds leave #our bank account onl# w"en #ou are allotted s"ares in public issues. 6it"in t"is period+ #ou will continue to earn interest on #our savings account. 

PURE 3O4D5

ICICI 55Re+i$#i+i-?5, Carat ICICI (ank 3ure 'old is imported from 5witzerland. &"is 'old

carries a 99.99 )ssa# Certification+ signif#ing "ig"est level of purit#+ as per international standards. C%6e%ie%0e5ICICI (ank 3ure 'old is competitivel# priced based on dail# prices in t"e

international bullion market. Currentl#+ gold is available in .0g+ 1g+ .0g+ 0g+ 4g+ g and 0g categories+ subse2uentl# ot"er denominations will also be introduced. ICICI (ank 3ure 'old is available t"roug" select branc"es of ICICI (ank and internet banking. It is not available t"roug" ICICI (ank )&8s )&8s S/e i%-e"e'-i%g $'e0-' ( ICICI B$% P!"e 3+) ((e":


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•

It is available in tamper proof packaging t"at can be customized as per #our re2uirement. It is accompanied b# )55)E Certification indicating t"e "ig"est level of purit# as per

•

international standards. It is available t"roug"out t"e #ear.

•

ICICI B$% P!"e 3+) 0$% #e !"0h$'e) !'i%g -he (++,i%g /)e' ( $?/e%-:

Cas"+ Credit card+ Debit instruction to #our account+ ICICI (ank c"e2ue+ $on-ICICI (ank c"e2ue+ ICICI (ank $et (anking

HDFC 5INVEST IN 3O4D> 8udra 3ure 'old (ars are competitivel# priced based on t"e dail# prices in t"e international bullion market =a place w"ere all precious metals like gold+ silver+ platinum+ etc are boug"t and sold>. &"e price is inclusive of customs dut# and ot"er c"arges involved in t"e retailing of gold bars. • • • • • •

, Carat+ 99.99 pure gold bars )ssa# Certification Convenience .0g+ 0g+ 4g+ 1g+ g +0g 7 1g &er-proof credit card packs. Competitivel# priced based on t"e dail# gold prices )vailable at over 1: HDFC (ank branc"es across : cities.

<1; <1; BOND BONDS S
(onds of ICICI (ank "ave been rated Q)))Q b# C)%; and Q)))Q b# IC%) indicating t"e "ig"est degree of safet# for #our mone#.

• • • • •

•

)ll Investment in ICICI (ank &a* 5aving (onds issued up to 8arc" 0 is eligible

•

for ta* rebate under 5ec 44 to t"e full e*tent possible. (onds are listed on (5;+ $5;.


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Interest income ta*able.

HDFC  SAVIN3 BONDS5 FEATURES5 • • • • • •

8inimum investment of %s.1+ and no ma*imum limit on investment  #ears tenure of t"e bond from t"e date of issue C"oose from Half Eearl# 3a#able interest and Cumulative interest 4p.a. rate of interest $o income ta* e*emption available ava ilable However+ t"e bonds bond s will be e*empt from 6ealt"-&a* 6ealt"-&a* under t"e 6ealt"-&a* 6ealt"-&a* )ct+ )ct+ 190:.

<2; FOREX SERV SERVICES ICES IN ICICI5 ICICI5

ICICI (anks Foreign ;*c"ange 5ervices will "elp #ou organise #our foreign e*c"ange in t"e most "assle free manner wit" best foreign e*c"ange rates. 6"et"er it!s Foreign Currenc#+ &ravellers C"e2ues or &ravel Card+ ICICI (ank Foreign ;*c"ange 5ervices is a one-stop solution to #our foreign e*c"ange re2uirement. Foreign ;*c"ange 5ervices offers a variet# of foreign e*c"ange products like ICICI (ank &ravel+ &ravel+ Card &ravellers C"e2ues =)merican ;*press>+ Foreign Currencies.

HDFC INVEST IN SI4VER5 FEATURES AND BENEFITS5 • • • • • •

, Carat pure silver bars )ssa# Certification Convenient 0g and 1g denominations &er-proof certi card packs. Competitivel# priced based on t"e dail# silver prices )vailable at over B4 HDFC (ank branc"es across 01 cities. <; SENIOR CITIEN CITIEN SAV SAVIN3 SCHEME IN ICICI5

5enior Citizens 5avings 5c"eme =5C55> is a 'overnment of India 3roduct. 9 interest offered to depositors. 5ince t"e product is offered b# 'ovt of India+ t"is product is one of t"e most 5afest Investment Aption. 3remature closure of account is possible after one #ear from t"e date of opening t"e account.=C"arges applicable>. NGACHARYA AND DK MARATHE COLLEGE

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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK A)6$%-$ge' ( Oe%i%g $% SCSS A00!%- ,i-h ICICI B$% 

• • •

• •

arge number of (ranc"es. Facilit# of Direct Credit of Interest to ICICI (ank )ccount. In case t"e investor does not want to avail Direct Credit facilit# or ;C5 facilit#+ , 3ost Dated C"e2ues will be sent to Investor ever# #ear. )ccount 5tatement containing t"e details of Deposit (alance 7 transactions. 3"one (anking Facilit# =for Oueries>.

HDFC CAPITA4 CAPITA4 3AIN BONDS5 BONDS58a*imum investment limit of up to %s. 0 ak"s in a

Financial Eear across t"e two available (onds.  interest per annum. 1 risk free pa#ment.


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B%)

REC4

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CouponGInterest rateGEield

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0 ak"s in a Financial

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Eear across %;C 7 $H)I

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At"er Features

&"e new Issue is on tap 7 would close b# 8arc"1

<7; HOME FINANCE IN ICICI5 E+igi#+e e%-i-ie' $' )e'i-"' • • •

%esident Indians $%Is )ssociation of 3ersons =)A3s>


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK • • • • •

Hindu ?ndivided Famil# =H?Fs> &rusts and Foundations Co-operative 5ocieties Firms Companies

EUITIES & DERIVATIVES IN HDFC BANK •

Se$/+e'' T"$%'$0-i%'  6it" an integrated ,1 account t"ere is seamless movement

•

of funds and s"ares+ t"ereb# giving a client abilit# to take prompt action M!+-i+e -"$)i%g +$-("/': &ransact wit" utmost convenience using a c"oice of platforms - Internet+ 8obile+ I&5 =ow bandwidt" site>+ (ranc"es or Call $ trade in

•

regional languages. 6eb . and )ja* based tec"nolog#+ t"e portal offers t"e P,e"(!+ T+' T+'  (ased on 6eb abilit# to 3ersonalise+ 8anage+ Customise and 5"are. Ingenious tools like )dvanced 3ortfolio &racker+ 6atc" lists+ 5tock )lerts+ Calculators+ 5tock 5creeners+ Interactive c"arting+ &ec"nical )nal#sis etc and muc" more are a popular draw wit" our discerning

•

clients. T"!'-e) T" !'-e) Re'e$"0h R e'e$"0h  Insig"tful researc" assistance 7 tec"nical views facilitates one!s abilit# to take an informed trading decision. Independent %etail %esearc" team provides

•

a "ost of reports t"at a client could avail of in "isG"er course of transactions. offer t"e "ig"est level of securit# wit" a 14-bit S$(e-? $%) Se0!"i-?  HDFC securities offer encr#ption tec"nolog#.

.9 INSURANCE 1

4IFE INSURANCE5

--ICICI ICICI ife Insurance or ICICI 3rudential life insurance is a joint venture of ICICI ICICI - bank and t"e prudential pruden tial plc w"ic" is involved in t"e life insurance business b usiness in India. )fter IC t"is life insurance secures t"e second position among t"e largest insurances in India. It is one of t"e largest private insurance companies. ICICI bank is a premier financial power"ouse


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w"ereas< prudential plc is one of t"e leading international financial service groups wit" its "ead2uarters being located at ?nited Jingdom. &"e total asset t"at was "eld over b# t"e compan# during Bt" )pril 4 is about %s. B crore. ICICI ife Insurance was t"e onl# private life insurance compan# t"at "as received t"e $ational Insurer Financial Financ ial 5trengt" rate of ))) according to Fitc" ratings. ratin gs. &"is evidentl# proves t"at ICICI ife insurance insuran ce "as t"e abilit# to meet its i ts target towards t"e customers at t"e time of 8aturit# or Claims. &"is "as ranged itself wit" numerous products in order to meet t"e various re2uirements of an Indian Customer during "isG"er life stage. &"us depending on t"e present life stage and t"e re2uirements regarding t"e insurance+ plans under ICICI life insurance can be divided in to t"e following four t#pes. &"e# are  • • • •

;ducation Insurance plans+ 6ealt" creation plans+ 3remium 'uarantee plans+ and 3rotection plans.

HDFC STANDARD 4IFE INSURANCE5

HDFC 5tandard ife Insurance Compan# is one among t"e leading private insurance companies in India. 6ide range of individual as well as group insurance sc"emes is offered b# t"is insurance compan#. co mpan#. &"is compan# is a i%- 6e%-!"e 6e%-!"e ( H!'i%g De6e+/e%Fi%$%0e C""$-i%
percentage of e2uit# e2uit # "eld b# HDFC stood up to :.B4 as on B1st December :. 5ince HDFC 5tandard ife Insurance is a joint venture compan#+ it "as a ver# good financial e*pertise t"at is re2uired for t"e management of t"e long term investments of t"e polic# "older in a safe and efficient manner. &"ere are various solutions for bot" individual as well as group t"at can be customized easil# according to t"e re2uirements. ) complete fle*ibilit# along wit" t"e low c"arging structure is offered under group solutions of t"is life insurance compan#. The -"$0 "e0") ( HDFC S-$%)$") 4i(e I%'!"$%0e i' $' (++,'. &"e gross premium

income according to B1st marc" 4 was about %s.,409 crores and t"e premium income of new business was about %s.40 crores. Aver 9+ 09+ lives were covered under t"e various insurance plans of t"is insurance compan# b# t"e end of B1st marc" 4.


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&"e various plans under t"e 3rotection plans of HDFC 5tandard ife Insurance i> HDFC &erm )ssurance )ssurance plan+ ii> HDFC oan cover term assurance plan and iii> HDFC "ome loan protection plan. &"ese "elps are actuall# launc"ed to ensure of t"e financial independence of t"e famil# in case of an# unfortunate deat" or critical illness.

2

HEA4 HE A4T TH INSU INSURA RANC NCE5 E5

HEA4TH INSURANCE IN ICICI5

&"e ICICI ombard 'roup Healt" Insurance is an insurance cover to a group wit" some common 2ualities. &"e group ma# be of t"e emplo#ees or t"e companies+ members of an# association or club or an# co operative societ#. &"ere are certain emplo#ers w"ic" provide t"e medical insurance to t"eir staffs. &"e ICICI ombard 'roup Healt" Insurance "as certain beneficiar# features suc" as R &"e premiums paid under groups insurance are less t"an a standard single personal insurance polic#. R &"e discounts offered on t"is t#pe of group insurance depend on t"e size of t"e group. R &"e group insurance is a fast and effective means to e*tend cover against risks to a large mass of population. R &"ese t#pes of groups insurance are tools to cross sell t"e different products to different members of t"e group. R &"e products of suc" insurance can be customized according to t"e size of t"e group. R &"e group insurances are fle*ible and render more benefits. R Certain additional benefits are also available on loading of e*tra premium c"arges. HDFC HEA4TH INSURANCE


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HDFC ;%'A+ one of t"e leading general insurance companies in t"e private sector "as come up wit" Healt" 5uraks"a 3olic#. &"is polic# "as been designed to offer optimum insurance coverage for medical treatment. &"is polic# covers all t"e pre and post "ospitalization costs at a premium t"at is ver# affordable. &"e main features of t"e polic# are as follows a. &"is polic# offers superb "ealt" coverage at an affordable affordable fee. b. Individual and group g roup "ealt" insurance insuran ce policies are also available. ava ilable. c. &"is is one suc" polic# t"at also offers bonus to t"e insured for ever# claim made in a single #ear. d. &"is polic# even offers coverage regarding t"e cost t"at is incurred during "ealt" c"eckup. e. &"e polic# "olders are eligible to avail cas"less claim service in t"e countr# in more more t"en , medical centres. &"is s"ows t"at t"e compan# "as made a strong network of some renowned "ospitals so as to "elp t"e insured to get ade2uate "ealt" care. f. &"e "olders of HDFC ;%'A Healt" 5uraks"a polic# are eligible to income ta* rebate under section 4D of t"e Indian Income &a* )ct. g. )ll t"e claim procedures are eas# and t"e documentation job is also ver# less in t"is polic#.

<;TRAVE4 <;TRAVE4 INSURANCE5 INSU RANCE5 ICICI

&"e ICICI ombard Individual Averseas &ravel Insurance is a compre"ensive travel insurance polic# w"ic" covers t"e une*pected medical and non medical e*penses w"en t"e insurance "older is travelling abroad. It also covers t"e benefits like loss or dela# of baggage or cas"less "ospitalization all over t"e world. &"e e? #e%e(i-' of ICICI ombard Individual Averseas &ravel Insurance are NGACHARYA AND DK MARATHE COLLEGE

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R It includes cas"less "ospitalization facilit# all around t"e world. R It also makes t"e customers avail 2ualit# "ealt" care t"roug" t"eir collaboration wit" t"e ?nited Healt" Care 'roup. R $o medical c"eck up is re2uired along wit" t"is insurance. R &"is insurance polic# also covers t"e medical emigration costs back to India. R &"e eligibilit# of ICICI ombard Individual Averseas &ravel Insurance is from 1 #ear to : #ears. R &"e polic# duration is t"at it covers s"ort trips of : da#s to 14 da#s and can even be e*tended. R &"e ma*imum polic# is ?5  0+ to ?5  1+. R &"e premium of t"is polic# is pa#able on per da# basis but not in slabs. &"e ;8Is can be paid wit"out an# e*tra c"arge on ICICI (ank+ HDFC bank+ Citibank credit cards. R &"ere is a sum of mone# to be deducted or 3olic# ;*cess of ?5  1. &"is means for an# claim t"e first 1 are to be submitted b# t"e insured. R &"e additional coverage of t"is insurance polic# includes dental treatment+ medical evacuation+ repatriation+ baggage+ interruption+ trip cancellation etc.

HDFC TRAV TRAVE4 INSURANCE5 INSURANC E5 &"e HDFC ;%'A &ravel Insurance renders t"e customer and "is or "er famil# wit" medical+ financial and ot"er assistance during an# emergenc# or outward circumstances w"ile going for an international trip. &"e ravel insurance is applicable for all like+ business traveller< leisure traveller etc. wit" t"is insurance t"e traveller is safe as it not onl# takes care of t"e traveller but also of t"e baggage+ passport+ medical emergenc# etc. &"e /$i% (e$-!"e' of HDFC &ravel Insurance are NGACHARYA AND DK MARATHE COLLEGE

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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK • •

&"e polic# is available for all ages starting from B mont"s age to : #ears age. &"e entr# ages for t"e polic# are - 5ingle &rip  mont"s to : #ears+ )nnual 8ulti &rip 14 #ears to : #ears + Famil# Floater B mont"s to  #ears and 5ingle &rip )sia

•

• • • •

;*cluding /apan  mont"s to : #ears. In t"is polic# t"e travel plan provide to cover t"e travel trips s"ort of , da#s to a longer one. &o get t"is polic# t"e applicant will not "ave to go t"roug" an# medical e*amination. &"e travel assistance even on international travels is assured for ,S:. ow cost optimum coverage c"arges are available in t"is polic#. In t"is polic# t"e option of online purc"ase is also available.

<7; HOME INSURANCE555 ICICI HOME INSURANCE5

) "ome is a place+ w"ic" provides #ou t"e warmt" and peace t"at one looks forward to at t"e end of a "ard da#s work. However+ our "ome can also be t"reatened wit" burglar#+ damages caused b# natural and man-made disasters. &o secure #our "ome of an# t"reat+ it offers #ou Home Insurance 3olic#+ w"ic" will provide securit# to t"e structure andGor contents of #our "ome against unforeseen calamities. 5A8; J;E BENEFITS )%; )5 FAA65 •

Compre"ensive cover available+ w"ic" covers bot" structure and G or contents of #our "ome Coverage up to 0 #ears for contents and 1 #ears for structure Cover against Fire and allied perils+ (urglar# 7 &"eft and Aptional cover for &errorism and )dditional e*penses of rent for alternative accommodation (u# Anline t"roug" ICICI (ank Credit card and pa# in instalments wit"out an# e*tra c"arges.

HDFC HOME INSURANCE5

F;)&?%;5•

Complete 3rotection )vail of protection for bot" #our "ome and its contents


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•

•

Aptional cover )long wit" e*tensive coverage+ a low cost optional cover for burglar#+ including t"eft and larcen# is also offered. 3remium discounts Ane can avail of a premium discount 10 for securit# features at #our "ome 8inimum Documentations 8inimum 7 uncomplicated documentation re2uired for t"is polic#.

<9;MOTOR INSURANCE5
) compre"ensive Car Insurance polic# for #our car t"at keeps it secure against damage caused b# natural and man-made calamities+ including acts of terrorism. )vail of Awn Damage+ 3ersonal )ccident and iabilit# cover all in one polic#. Car Insurance in India is governed b# t"e India 8otor &ariff+ so t"e coverage for #our ve"icle would be t"e same no matter w"ic" compan# #ou would bu# it from. 8oreover+ Car Insurance is mandator# and needs to be renewed ever# #ear. 5o c"oose t"e best car insurance compan# in India. KEY BENEFITS5 •

) digitall# signed polic# is issued immediatel# t"roug" our online facilit#.

•

)ccess to over :T network garages for cas"less claims servicing across India.

•

Aptional 3ersonal )ccident cover of up to %s. ak"s for co-passengers.

•

Doorstep surve#or facilit# to cover #our car wit" break-in insurance.

•

)vail $C( on renewals if no claim is made during t"e previous polic# period.

•

&owing c"arges up to %s.1+ 0 in case of accidental damage =as per t"e polic# terms and conditions>.

•

&ransfer all $o Claim (onus =$C(> benefits w"en s"ifting #our motor insurance polic# to ICICI ombard 'IC td.S


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0 discount for recognized )utomobile )ssociations 8embers"ip.

•

.0 discount for )%)I approved anti t"eft device in #our ve"icle.

•

)vail add-on covers for items suc" as fog lig"ts+ music s#stem and seat covers.

•

(u# Anline and pa# in installments wit"out an# e*tra c"arge.

) compre"ensive &wo 6"eeler Insurance polic# for #our two-w"eeler t"at keeps it secure against damage caused b# natural and man-made calamities+ including acts of terrorism. )vail of Awn Damage+ 3ersonal )ccident and iabilit# cover all in one polic#. KEY BENEFITS 5 •

) digitall# signed polic# is issued immediatel# t"roug" our online facilit#.

•

)ccess to over :T network garages for cas"less claims servicing across India.

•

Aptional 3ersonal )ccident cover for co-passengers

•

)vail $C( on renewals if no claim is made during t"e previous polic# period.

•

&ransfer all $o Claim (onus =$C(> benefits w"en s"ifting #our motor insurance polic# to ICICI ombard.S

•

0 discount for recognized )utomobile )ssociations 8embers

•

.0 discount for )%)I approved anti t"eft device in #our ve"icle.

•

)vail add-on covers for electrical and non-electrical items.

•

(u# Anline and pa# in installments wit"out an# e*tra c"arges


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&

i

HDFC COMMERCIA4 VECHI4E INSURANCE

3rotecting and maintaining commercial ve"icles is critical to ensure t"at dail# operations wit"in #our business run smoot"l#. &"e insurance polic# provides coverage for an# accidental losses or legal liabilities involving #our commercial ve"icles. Here are some of t"e features of t"e polic# •

arge network Cas"less Claim 5ervice over 1T aut"orized network of garages across

•

India. ;mergenc# assistance &"is polic# also provides services suc" as towing+ ambulance+

•

claims assistance s"ould #our commercial ve"icle undergo an# severe accident. &#pes of ve"icles covered HDFC ;%'A provides covers to various classes of commercial ve"icles suc" as goods carr#ing ve"icles - bot" private and public carriers+

•

trailers+ and passenger carr#ing ve"icles+ miscellaneous 7 special t#pes of ve"icles. Customer support )vail of compre"ensive customer support t"roug" t"e HDFC ;%'A!s ,*: toll free "elpline number+ along wit" a simple claims procedure.

ii

PRIVATE CAR INSURANCE5

5ecure #our prized ve"icles wit" t"e HDFC ;%'A 3rivate Car Insurance 3ackage 3olic#. Eou can avail a "ost of discounts and cas"less claims. Here are some of t"e (e$-!"e' of t"e polic# •

Cas"less Claim 5ervice Cas"less Claim 5ervice over 1T aut"orized network of

•

garages across India. Discounts (enefit from a range of discounts offered on t"e HDFC ;%'A 3rivate Cars Insurance polic#+ suc" as )utomobile )ssociation Discount and discounts based on age and profession.


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Anline convenience &ake ma*imum advantage of bu#ing and renewing t"e polic# online.

. DEMAT ACCOUNT ICICI 5

ICICI bank provides Demat account for its customers t"ose w"o are willing to take part in t"e Indian stock market b# investing t"ere. &"e bank features a wide range of Demat facilities of w"ic" t"e ICICI Demat account is t"e initial part. (esides t"is ICICI Demat account also facilitates some ot"er features like R &ransaction statement P Counter part#+ transaction t#pe+ specific date range. R (ill details. R I5I$ look up P Information on t"e face value and t"e status value of t"e I5I$. R 5ettlement calendar- Information regarding pa# in and pa# out date. R 5tatus on re2uest. R Customer ledger. R ;-instructions. R 8obile alerts. R &IFD and ID& booklets on re2uest. R 3ersonal details P Clients name and address "olders name+ account t#pe and details. R $o c"arges for opening D3 re2uired. HDFC5

&"e HDFC bank "as over eig"t lak" Demat accounts across India. HDFC Demat offers #ou convenient and secure services to manage #our investments and securities. &"e HDFC Demat offers #ou paperless services as t"e p"#sical documents ma# lose or damaged over time. &"e HDFC Demat account allows #ou to make "assle free transactions online. &"ere are different t#pes of HDFC Demat accounts suc" as Individual Demat account+ joint Demat account and corporate Demat accounts.


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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK Be%e(i-'

&"e HDFC Demat "as t"e following benefits+ • • • • • • • •

&ransfer of securities does not "ave an# stamp dut#. 8arket lots concept does not e*ist &"e refunds from 3ublic Issue are automaticall# credited to #our account. Eour li2uidit# is en"anced b# s"orter settlements. )ll t"e transaction details are communicated t"roug" email )ll t"e "olding details can be viewed online at an# time C"ange of signature or address can be made t"roug" online easil# Aff market transactions and traded securities are settled

.G 8EA4TH 8EA4TH MANA3EMENT MANA3EME NT ICICI

)n ICICI (ank 6ealt" 8anagement service "as "elped a large number of customers to manage t"eir funds more efficientl#. If #ou need some wealt" management "elp t"en t"e professionals of t"is t" is reputed bank can work wit" #ou to develop t"e best be st available wealt" management portfolio. &"e bank furt"er offers a wide arra# of wealt" management products and solutions t"at enables t"e customers to fulfil t"eir financial re2uirements. &"ese products and services are aimed to provide immediate results. (eing a uni2ue customer of ICICI (ank wealt" management+ one can enjo# a special banking e*perience and feel a sense of privilege. ICICI (ank wealt" management solutions include fast access to )&8s+ 8one# 8ultiplier services+ investment planning+ portfolio construction and a range of ot"er privileges. &"e investment process of t"e bank begins wit" understanding of t"e customers. &"e wealt" management professionals of t"e bank make a t"oroug" stud# of t"e financial background of t"e customers+ risk tolerance+ e*isting investment pattern and investment objectives to make t"e best approac". 8oreover+ t"e# make an e*tensive risk profiling e*ercise t"at "elps t"em to evaluate t"e risk appetite and get a better understanding of t"eir investment objectives. HDFC


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&"e wealt" management programme will cater to individual needs taking into account various factors suc" as customers age+ financial goals and risk profile. &"e investment options offered include e2uit#+ mutual funds and debt instruments suc" as %(I %elief (onds and government securities. 5aid )dit#a 3uri+ managing director+ HDFC (ank Q&"e e*tension of t"is programme to a wider base of customers fits in perfectl# wit" our objective of providing value b# b # making e*clusive services serv ices more accessible.Q &"e basic product under t"e new offering for customers includes a net-based product w"ic" will track a portfolio for an# amount for an annual fee of %s 1+. &"e bank "as also launc"ed an 585-based product+ w"ic" would not track an# portfolio+ but offer customers dail# market news related to bot" e2uit# and debt. &"e# were also entitled to preferential treatment+ wit" regard to t"e banks various products. &"is was in t"e form of better rates for products suc" as loan against s"ares or mutual mutu al funds. &"e# were also entitled to better be tter deals on products of HDFC group companies suc" as "ousing loans from HDFC or e2uit# broking services from HDFC 5ecurities.


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CHAPTER 7: COMPARASION 7.1 DIFFERENCE BET8EEN HDFC AND ICICI

a b

HDFC HDFC designs designs its its products products for a nic"e nic"e market market w"ile w"ile ICICI ICICI marke markets ts to all custom customers. ers. HDFC "as enjo#ed t"e "ig"est growt" gr owt" rate of banks in India Indi a at B pa w"ereas ICICI!s

c d

growt" varies over t"e #ears. &"e 3; 3; ratio ratio for HDFC HDFC =19> =19> is "ig"er "ig"er t"an t"an t"at t"at of ICIC ICICII =11 =11 .>. .>. ICICI more branc"es branc"es and and )& )&8 over t"e countr# countr# t"an does HDFC HDFC making making it more

e f g

accessible to clients. (ot" banks banks differ differ in t"eir t"eir selected selected wa#s wa#s of raisi raising ng e2uit# e2uit#.. ICICI ICICI "as an an internet internet banking banking platf platform orm t"at t"at is is b# far far superio superiorr to t"at t"at of HDFC HDFC.. HDFC!s HDFC!s $3) $3) is . w"ile ICICI ICICI "as $3 $3)!s at .: for advances.

7.2 HDFC B$% 6'. ICICI B$%: I%)i$% B$%' C/$"e)

HDFC and ICICI are major financial and banking services organizations in India. HDFC stands for Housing Development Finance Corporation and ICICI is t"e Industrial Credit and Investment Corporation of India. It was in t"e 199!s t"at t"e government of India decided upon a polic# of liberalization under t"e leaders"ip of $arsim"a %ao. &"is polic# allowed private banks to become be come establis"ed in India alt"oug" small in number. &"e first among t"ese banks was 'lobal &rust (ank after w"ic" various ot"ers ot" ers like )*is (ank+ HDFC (ank and ICICI (ank emerged. &"is gave a boost to t"e banking sector in India..

ICICI B$%

ICICI is t"e largest private sector bank and nd largest bank overall in India. It was formerl# known as Industrial Credit and Investment Corporation of India. &"e bank "as its presence all over India and even abroad =3resent in 14 countries> wit" more t"an  branc"es and over NGACHARYA AND DK MARATHE COLLEGE

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0 )&8!s. It provides a "ost of banking services to bot" corporate and retail customers apart from being fairl# successful in life insurance =ICICI 3rudential>+ venture capital =ICICI Direct> and asset management. It is t"e largest "ome loan provider in t"e countr#. ICICI ranks number one in providing credit cards in India. ICICI "as a strong presence overseas and "as offices in 19 countries. ICICI "as been notorious in emplo#ing goons for recovering its loans from defaulters and "as been pulled b# different courts and consumer forums in t"is regard. )s far as differences between t"e two banks are concerned+ bot" are e2uall# popular emplo#ing cutting edge tec"nologies t"oug" ICICI seems to be a"ead in aggressive branding "aving )mitab" (ac"c"an as its brand ambassador.

HDFC B$% 4-).

HDFC was among t"e first private sector banks set up in India after %(I allowed t"eir establis"ment in 199,. It was promoted b# Housing Development Corporation of India+ and is still known as HDFC (ank. It was founded b# (ibu @arg"ese and its "ead2uarters are in 8umbai. )s of 1+ its operating incomes were 904 million and profit stood at 04 million. &imes (ank imited+ and Centurion (ank of 3unjab "ave merged wit" HDFC (ank since t"en+ increasing t"e assets of t"e (ank. &oda# HDFC "as a 3an Indian presence wit" over 1: branc"es and over 0 )&8!s. )&8!s.


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7. STRUCTURE OF ICICI AND HDFC BANK

ATTRIBUTES

ICICI BANK

HDFC BANK

BUSINESS 4OANS

B!'i%e'' 4$%'* 4$%'* 4$% Ag$i%'Ag$i%'- De'i-*

B!'i%e'' 4$%'* 4$% Ag$i%'-

P"(e''i%$+ 4$%* P"e0- Fi%$%0e*

De'i-* P"(e''i%$+ 4

%$Te"/ Fi%$%0e* T"$)e Fi%$%0e

*P"e0- Fi%$%0e* Te"/ Fi%$%0e* T"$)e

CARDS

ACCOUNT TYPES

BANK TYPES

C""$-e C"e)i- C$")* C"e)i- C$")*

C""$-e C"e)i- C$")* C"e)i-

De#i- C$")* E5Sh C$")* 4?$+-?

C$")* De#i- C$")* E5Sh C$")*

C$")'* Re/i--$%0e C$")* T"$6e+

4?$+-? C$")'* Me$+ C$")* T"$6e+ T"$6e+

C!""e%0? C$")

C!""e%0? C$")

C!""e%- A00!%-* De/$- A00!%-*

C!""e%- A00!%-* De/$- A00!%-*

Fi=e) De'i- A00!%-* Re0!""i%g

Fi=e) De'i- A00!%-* Re0!""i%g

De'i- A00!%-* S$6i%g A00!%-

De'i- A00!%-* S$6i%g A00!%-

P"i6$-e

P"i6$-e


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PERSONA4

Ag"i0!+-!"$+ 4$% S0he/e'*

C//e"0i$+ Vehi0+e 4$%*

4OANS

C//e"0i$+ Vehi0+e 4$%* C%'!/e"

C%'!/e" 3)' 4$%*

3)' 4$%* E)!0$-i%$+ 4$%* F!"

E)!0$-i%$+ 4$%* F!" 8hee+e"

8hee+e" 4$%* H/e I/"6e/e% I/"6e/e%--

4$%* H/e I/"6e/e%- 4$%*

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HOURS

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INVESTMENT

B%)'* E!i-? *Fi=e) De'i-* F+e=i#+e

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PRODUCTS

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Di"e0- T$= P$?/e%-* E+e0-"%i0

Se"6i0e'* Di"e0- T$= P$?/e%-*

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COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC BANK ICICI B$%

1> ICICI is Industrial Industrial credit and Investment Investment Corporation Corporation of India. > ICICI bank bank was setup setup wit" an an objective objective of providing providing middle middle and long term financing financing to businesses in India. B> ICICI ICICI bank bank is t"e t"e t"ird t"ird larg largest est bank bank in in India. India. ,> &"e bank bank "as a network of +1 branc"es =B1 8arc" 8arc" 1> and more more t"an five five t"ousand )&8 )&8 mac"ines in India. HDFC B$%

1> HDFC stands for Housing Housing development development finance finance Corporation. Corporation. > HDFC (ank was was establis"ed establis"ed in 199, b# India!s India!s largest largest "ousing "ousing finance finance compan#compan#HDFC td. B> In /anuar# /anuar# 1990 it started started operating operating as a sc"eduled sc"eduled commercial commercial (ank. (ank. ,> %evenue of +.99 +.99 crore and and profit profit of BB.9 crore =1>. =1>. 0> HDFC (ank (ank "as 1+:0 branc"es branc"es and more more t"an four t"ousand t"ousand )& )&8 mac"ines mac"ines installed+ in over seven "undred cities in India.

7.9 ICICI BANK 6'. HDFC BANK I%)i$ E$"%i%g' Se$'% 212

6it" HDFC (ank reporting renewed confidence in growt" and a global mantra of B growt" successfull# met in a 2uarter of low e*pectations w"en ICICI (ank and 5(I report tomorrow and t"e weekend respectivel# we would also "ave t"e acceleration from a lowered provision+ ICICI (ank e*pected e*pect ed to continue reporting repor ting a credit growt" of 14- 14-  and a 0 jump in $et profit to B:0 million millio n for t"e 2uarter too.

I%)i$% B$%' HDFC 6'. ICICI

HDFC and ICICI are two names t"at stand apart among ot"ers w"en we talk of private sector banks in India. (ot" are fairl# fa irl# successful banks bank s giving stiff competition to government banks. &"e reason of t"eir success lies in t"e fact t"at bot" "ave introduced a greater efficienc# of services and also "ost of new services t"at were demanded b# consumers.


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7. Di((e"e%0e #e-,ee% HDFC $%) ICICI

R HDFC "as a nic"e market w"ile ICICI is all over t"e place. R HDFC "as an unmatc"ed growt" record at B w"ile ICICI "as "ad swings on t"is front. R An a price to add book basis ICICI trades at  times w"ile HDFC trades at ,.0 times. R ICICI "as a lower 3; ratio t"an HDFC. 3; ratio of HDFC is at 19 t"at of ICICI stand at 11. R %eac" of ICICI bank and an d )& )&8!s is muc" more t"an t" an HDFC. R &"ere is a "uge difference in raising of e2uit# in t"e two banks. R ICICI $et banking is far superior t"an t"at of HDFC.

 6AC has low 0P)Js at 9&8K of ad#ances while ICICI has 0P)Js at 8&DK of ad#ances&

7.G HDFC 6'. ICICI $' i%6e'-/e%- -i%' &"e times "ave never been more c"allenging for t"e top two private sector banks U ICICI (ank and HDFC (ank. &"eir stocks "ave underperformed t"e 5ense* since t"e start of t"e market meltdown in /anuar# 4. &"e recent interest rate "ike b# t"e %(I indicates t"at t"e going can be muc" toug"er in t"e coming 2uarters. ;& Intelligence 'roup compares t"e performance of bot" banks b anks and evaluates t"e t" e prospects of investing invest ing in t"em.

PERFORMANCE NGACHARYA AND DK MARATHE COLLEGE

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HDFC (ank reported over B per cent #-o-# growt" in net profit in t"e /une 4 2uarter. &"e stabilit# in earnings growt" of HDFC (ank is muc" "ig"er t"an t"at of ICICI (ank. &"e gap in t"e profit growt" between t"e two banks was not "ig" till t"e 8arc" 4 2uarter. (ut ICICI started s"owing signs of a slowdown in its retail loan book in t"e 8arc" 4 2uarter itself. &"is was evident as HDFC (ank posted a growt" of B9 per cent in its retail advances in FE4+ w"ile ICICI managed to grow its retail advances b# onl# 10 per cent =before securitization>. &"is s"ows t"at onl# better e*pense management "elped ICICI to post "ig" profit growt" in t"e 2uarter 2u arter ended 8arc" 4.

CHAPTER 9ANNEXURES & UESTIONNAIRE 9.1UESTIONNAIRE

F:&

here do do you op open an accountL

i ICICI ii 6AC iii others

F8&

hich !a !ank is is mo more se sec ureL

i ICICI ii 6AC iii others

F=&

hich

i

ICICI


>=K ==K 8>K >=K >9K :DK >=K Page


F& <

hic hich h !an !ank k has has mor more $ranches across the countryL

ii 6AC iii others i Indus ndustr tria iall Cred Credit it )nd In#estment Company .f India ii Indu Indust stri rial al Cr Credit edit )n )nd d In#estment Corporation .f India iii In#est In#estmen mentt Credi Creditt )nd Industrial Corporation .f India i 6ous 6ousin ing g de#e de#elo lopm pmen entt nan nance ce company ltd ii 6ous 6ousin ing g de# de#el elop opin ing g na nanc ncia iall corporation ltd iii 6ousin 6ousing g de#el de#elopm opment ent nanc nance e corporation ltd i ICICI ii 6AC iii .thers

F&D& F&D&

FD&) FD&)rre you you sati satis sed ed with ser#ices of !ankL

i ii

FN&

3our op open ac account decisions are inOuenced !y

i ii iii i# #

.neself $roker ark arket et @esea esearrch Ariends riendsE@ E@ela elati# ti#es es )n other

>9K 89K 89K :DK =K

F:9

hat ar are th the factors which you considered !efore opening account in a particular $ankL

i ii iii i# #

Ainancial Po Position Cur Current ent ar ark ket Posit ositio ion n 1oodwill ill Autur uture e Pros Prospe pect cts s )ny others

:DK =DK ==K :9K =K

F:: &

)ccording )ccording to you which !ank ?njoys good reputation in marketL

i ICICI !ank ii 6AC $ank iii .thers

<=K =9K DK

i 3es ii 0o

F>& F>&

F;& F;&

F:8 &

$anks gi#e more return L hat is the full full for form of ICICIL

hat is the full full for form of 6ACL

)re you using o!ile $anking ser#ices

>9K :DK >K M9K
89K ;9K =9K ;9K >=K DK

3es 0o


Page


o*ered !y 6AC E ICICI $ankL

F:= &

F:> &&

@eason for using o!ile $anking ser#ices o*ered !y 6AC $ank E ICICI $ankL

@easons for 0ot "sing o!ile $anking Ser#ices o*ered !y 6AC $ank E ICICI $ankL

i Ser#ices are safe ii o!i o!ile le $ank $ankin ing g pr pro#id o#ides es any any where !ill payment .ptions iii o!ile o!ile $ank $anking ing Pro Pro#id #ides es Stop Stop Payment for CheHues i# o!ile o!ile $ankin $anking g oney oney Transfer ransfer Aacility

;=K :=K

i 0ot 0ot )wa )warre a!o a!out ut the the ser ser#i #ice ces s ii onJ onJtt thi think nk o!i o!ile le $ank $ankin ing g Ser#ices are secure iii iii .the .therr rea reaso sons ns

:DK :DK

:9K 8>K

<
F:; &

)re you aware of all the )ccounts pro#ided !y your !ankL

i 3es ii 0o

D9K =9K

F:< &

hich loan ha#e you taken Arom your !ankL

i ii iii iii i# #

F:D &

hich card you nd more SecureL )re you aware of all in#estments pro#ided !y your $ankL Can you tend to !uy gold from your !ank !y the way of pure 1old in#estment opportunityL

i e!it card ii Credit card

89K ==K 8=K :=K ::K >DK ;=K

i 3es ii 0o

;=K >DK

i 3es ii 0o

<9K >9K

F:N &

F:M &

6ome loan Car loan Perso ersona nall loa loan n Commer Commercia ciall # #ehi ehicle cle loan loan ,oan oan agai agains nstt secu securi riti ties es


Page


F89 &

hich !onds will you prefer To To !uyL F8: hich !ank do you & think ill pro#ide security against lifeL F )re you aware of home 88 Insurance facilities pro#ided !y our !ankL F8= &

F8> &

F8; &

Arom which insurance company would you like to take otor insuranceL hat do you understand !y emat accountL

& )re you aware of forex Ser#ices pro#ided !y your !ankL

i ICICI !onds ii 6AC !onds

<9K >9K

i ICICI life ife in insurance ii 6AC 6AC stan standa dard rd life life insu insura ranc nce e

<9K >9K

i 3es ii 0o

>;K ;;K

i ICICI ii 6AC iii .thers

;9K 8DK 8=K

i

) new new typ type of of acc acco ount unt for for !usinessman ii ?lec ?lectr tron onic ic acc accou ount nt for for dea deali ling ng in shares iii Aoreign oreign accoun accountin ting g syste system m i# 0o idea

:DK

i 3es ii 0o

D=K 8DK

;=K :DK :=K

9.2 9. 2FINDI FINDIN3S N3S 1

It was was found found from t"e stud# stud# t"at t"at bank bank believes believes in 2ualit# 2ualit# service service rat"er rat"er

t"an 2uantit# of service.  &"e offi official cialss emplo#e emplo#ed d are ver# ver# muc" muc" ent"us ent"usiast iastic ic about about t"eir t"eir job. job. B &"e offi official cialss tr# to make make best best relat relation ion wit" wit" t"e custom customers. ers. , &" &"ere ere is sepa separat ratee count counter er for for $%I $%I ser servic vices. es. 0 &"e limit limit of of cas" cas" vault vault is %s. %s. 1+ 1+ + +  for for a da# da#..  &"e register registerss and and files files are maintai maintained ned on a dail# dail# basis. basis. : &"e regis registers ters are maint maintaine ained d in a well organi organized zed manner manner.. 4 &"e marketi marketing ng strat strateg# eg# of t"e t"e bank bank is is ver# ver# attra attractiv ctive. e. 9 &"e bank bank alwa# alwa#ss tries tries to attra attract ct custom customers ers wit" wit" innov innovativ ativee offers offers 1 &"e bank is is ver# keen keen to implement implement 0s plan plan in its entire entire branc". branc".


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11 ICICI and HDFC HDFC credit credit deposit ratio ratio is on t"e side t"oug" t"oug" ICICI ICICI banks s"ow a little little decreasing trend to t"e e*tent of .,  over mar: V mar 4. 1 (ot" t"e bank bank investment investment deposit deposit ratio is on t"e declining declining trend trend 1B (ot" t"e banks banks "as s"own s"own better better utilization utilization of cas" cas" portfolio portfolio 1, ICICI bank Interest e*penses to interest earned remains t"e same Aver  Eears w"ere as HDFC s"ows reduction. 10 At"er Income Income ratio ratio remains remains fluctuation fluctuation in bot" t"e banks. banks. 1 Aperating e*penses e*penses to total total income s"ows s"ows a decreasing decreasing trend in ICICI ICICI bank w"ereas w"ereas it was on t"e rising side in HDFC 1: Interest Interest income to total funds funds s"ows rising rising mode in ICICI w"ereas w"ereas In 5(I more or less it remains at t"e level< t"e ratio of interest e*penses to total fu nd s s" ows an in cr eas e in @alu @alu e in ICIC ICICII (ank (ank w"ere w"ereas as in HDFC HDFC inter interest est e*penses s"ows a %ising mode. 14 &"e ratio of $on Interest Interest income remains remains t"e same for ICICI ICICI for &"e past  Eea Eears rs w"ereas in HDFC at s"ows a decline. 19 &"e stock witnesses witnesses some some selling pressure pressure in t"e coming coming da#s in ICICI ICICI (ank.   & " e c o n t i n u a t i o n p at a t t e r n n e g a t e s i m me m e d i a t e b e a r i s " m o me me n t u m o n t " e s t o c k a n d i t ! s advis advisab able le to to bu# bu# at at decli declines nes.. 5"or 5"ortt term term invest investor or can initi initiate ate a bu# bu# above 0 wit" a target of 0 0:

9. RECOMMENDATION •

ICICI (ank and HDFC bank "as to improve its brand image+ i.e.it "as to position itself in

• •

t"e minds of prospects in a better wa# in comparisons to ot"ers. It s"ould provide better career opportunities for t"e retention of its potential advisors. Furt"er it "as to provide training to its recruited advisors b# good

•

and efficient training met"ods+ w"ic" mig"t be a little bit customized if needed. It s"ould more emp"asize in advertising+ as it is t"e most powerful tool to position and

•

brand in t"e mindsets of customers. It s"ould provide online training and for t"ose w"o are in jobs and want to become advisors ICICI s"ould provide evening training classes+ so t"at t"e# can join t"e training after doing t"eir jobs.

9.7 9. 7CONC4U CON C4USI SION ON


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(anking is also now being regarded as a versatile financial planning tool. %esearc" indicates t"at Indians "ave four basic financial needs during t"eir life asset accumulation =suc" as bu#ing a "ouse or car>+ protecting t"eir famil#+ securing t"eir c"ildren!s education+ and provision for t"eir retirement. India being a countr# "aving a "uge population of around one billion people wit" onl# B of t"e banking population in India possessing banking t"e countr# "as a vast potential+ w"ic" "as been left untapped till now. no w. (anking Compan# (anking advisors a dvisors are t"e lifeline and a ver# "uge asset so eac" compan# tr# to recruit and select a potential force of (anking advisors because t"is is t"e advisors w"o generate ma*imum business for t"e (ank. (anking advisors provide a ver# strong support to t"e (ank and do all possible efforts to generate "uge amount of profit to t"e compan# and for "im.

9.9 BIB4O3RAPHY www.google.com www.scribd.com www."dfc.com


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www.icici.com www.comparasionbetween.com www.comparecards.com


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comparative study on services provided by Icici and Hdfc Bank

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