Color+imageRUNNER+C4080,+C4580,+C5185+Service+Guide

Canon

S e r vi i c e G u i d e vi G

Color imageRUNNER C5185/C4580/C4080 Series Service Guide

IMPORTANT THIS SERVICE GUIDE GUIDE INCLUDES THE INFORMATION RELATING TO THE COLOR i mag eRUNNER C5185/C4580/C4080 SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED CONTAINED HEREIN MAY VARY SL IGHTLY FROM ACTUAL DEVICE VAL VAL UES OR THOSE THOSE FOUND IN ADVERTISING AND OTHER OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD SHOULD BE STRICTLY SUPERVISED SUPERVISED TO AVOID DISCL OSURE OF CONFIDENTIAL CONFIDENTIAL INFORMATION. AL L PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. NOTICE. PART NUMBERS L ISTED MAY BE CHANGED WITHOUT NOTICE NOTICE TO REFLECT ENGINEERING REVISIONS. These The se machines are are positioned for us ers who primarily ou tput colo r documents th at can be classified as business color usage (also (also called office color or presentation color). Business colo r is often characterized characterized as color used in typical busi ness output s uch as pie charts, color slides, and highligh ts from applications li ke Microsof Microsof t Word, Excel, Excel, or PowerPoint. PowerPoint. The Color imageRUNNE imageRUN NER R C5185 C5185/C4 /C4580 580/C4 /C4080 080 Series outp ut expec tation s sho uld n ot be co mpared to that of high end graphic devices.

Service Service Guide History Au gu st 2006 o Revision 0: Service Guide Released November 2006 o Revision 1: Update to the Service Revenue/Profit Calculator July 2007 2007 o Revision 2: Color imageRUNNER imageRUNNER C5185 added to replace replace Color imageRUNNER C5180 Version Upgrade for Color imageRUNNER C5180/C4580/C4080 o


Rev. 2

July 2007 Page i


IMPORTANT THIS SERVICE GUIDE GUIDE INCLUDES THE INFORMATION RELATING TO THE COLOR i mag eRUNNER C5185/C4580/C4080 SERIES. SPECIFICATIONS AND OTHER INFORMATION CONTAINED CONTAINED HEREIN MAY VARY SL IGHTLY FROM ACTUAL DEVICE VAL VAL UES OR THOSE THOSE FOUND IN ADVERTISING AND OTHER OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD SHOULD BE STRICTLY SUPERVISED SUPERVISED TO AVOID DISCL OSURE OF CONFIDENTIAL CONFIDENTIAL INFORMATION. AL L PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE. NOTICE. PART NUMBERS L ISTED MAY BE CHANGED WITHOUT NOTICE NOTICE TO REFLECT ENGINEERING REVISIONS. These The se machines are are positioned for us ers who primarily ou tput colo r documents th at can be classified as business color usage (also (also called office color or presentation color). Business colo r is often characterized characterized as color used in typical busi ness output s uch as pie charts, color slides, and highligh ts from applications li ke Microsof Microsof t Word, Excel, Excel, or PowerPoint. PowerPoint. The Color imageRUNNE imageRUN NER R C5185 C5185/C4 /C4580 580/C4 /C4080 080 Series outp ut expec tation s sho uld n ot be co mpared to that of high end graphic devices.

Service Service Guide History Au gu st 2006 o Revision 0: Service Guide Released November 2006 o Revision 1: Update to the Service Revenue/Profit Calculator July 2007 2007 o Revision 2: Color imageRUNNER imageRUNNER C5185 added to replace replace Color imageRUNNER C5180 Version Upgrade for Color imageRUNNER C5180/C4580/C4080 o


Rev. 2

July 2007 Page i

Color imageRUNNER C5185/C4580/C4080 Series Service Guide Published by Canon U.S.A., U.S.A., Inc.

One Canon Plaza Lake Success, Success, NY 11042-1198 1-800-OK-CANON Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com Canon Network Access (CNA) website: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. This Service Guide is the property of Canon U.S.A., Inc. © Canon U.S.A., U.S.A., Inc. 2007. All rights reserved. The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide. As an authorized Canon dealership for the Color imageRUNNER imageRUNNER C5185/C4580/C4080 C5185/C4580/C4080 Series you agree that the Color imageRUNNER C5185/C4580/C4080 Series and its related hardware/software accessories will not be exported from the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws and regulations controlling exports from the United States. Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or specifications specificat ions contained in it at any time without notice. Additionally Additionally,, all prices and availability dates listed herein are subject to change without without notice. The latest version is available online at the ISG Central and e-Support websites websites noted above. Please make certain certain that you are using using the latest version. version. Specimens of Web Web pages included herein are for illustration purposes only. Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc. imageRUNNER, imageWARE and MEAP are trademarks of Canon Inc. All other company company names and and product names may be trademarks trademarks or registered trademarks trademarks of their respective respective owners, owners, and are hereby acknowledged.


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Table of Contents I.

Product Overview, Configuration, and Accessories --------------------------------------------------------------------------------------- 1 1 A. Overview ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 1 B. Configuration----------------------Configuration-- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 4 C. Ac ces so ry Opt io ns --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 8

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. D.

1. 2. 3. 4. 5. 6. 7. 8. E.

Finisher-X1-------------------------Finisher-X1-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Finisher-W1 Finisher-W1 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Saddle Finisher-W2 Finisher-W2 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Puncher Puncher Unit-AH1 Unit-AH1 --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Paper Deck-Y1 Deck-Y1 ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Cassette Feeding Unit-Z1/Z2-----------------------Unit-Z1/Z2------------------------------------------------------------------------------------------------------------------------------------------------Plain Pedestal-E1/E2 Pedestal-E1/E2 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Super G3 FaxBoard-V2 FaxBoard-V2 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Super G3 Multi-Line FaxBoard-H2 ---------------------------------------------------------------------------------------------------------------------------------------------------------Stack Bypass Alignment Tray-B1-----------------------Tray-B1---------------------------------------------------------------------------------------------------------------------------------------

8 8 8 8 8 8 9 9 9 9

Print Controller Controller Options ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 10

imagePASS imagePASS-H1 -H1 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ColorPASS-GX100--------------------------ColorPASS-GX100--- ------------------------------------------------------------------------------------------------------------------------------------------------------------------UFRII/PCL Printer Kit-N2 --------------------------- ----------------------------------------------------------------------------------------------------------------------------------------------------PS Printer Kit- N2-----------------------N2--- ------------------------------------------------------------------------------------------------------------------------------------------------------------------------Encrypted Secured Print Print Software-C1 ----------------------------------------------------------------------------------------------------------------------------------------------Workflow Composer-B1------------------------Composer-B1-----------------------------------------------------------------------------------------------------------------------------------------------------------Secure Watermark-A1-------------------------Watermark-A1--------------------------------------------------------------------------------------------------------------------------------------------------------------Barcode Barcode Printing Kit-A1 Kit-A1 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

10 10 11 11 11 11 11 12

Device Device Security Security Options ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 12

1. 2. 3. 4. 5. 6.

HDD Data Erase Kit-A1 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 12 HDD Data Encryption Kit-B1-------------------------Kit-B1--- -------------------------------------------------------------------------------------------------------------------------------------------- 13 Web Access Access Software-E1 Software-E1 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 14 Universal Send PDF Advance Feature Set-A1--------------------------------------------------------------Set-A1--- ------------------------------------------------------------ 14 Universal Send PDF Security Feature Set-A1----------------------Set-A1--- ---------------------------------------------------------------------------------------------------- 14 Digital Digital User Signature Signature PDF Kit-A1 Kit-A1 -------------------------------------------------------------------------------------------------------------------------------------------------------- 14

F. Ac ces si bi li ty Opt io ns -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 15

1. Voice Guidance Guidance Kit-A2 Kit-A2 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2. Braille Label Kit-A1-----------------------Kit-A1-----------------------------------------------------------------------------------------------------------------------------------------------------------------------3. ADF Access Handle-A1------------------------Handle-A1--- --------------------------------------------------------------------------------------------------------------------------------------------------------4. Remote Remote Operator’s Operator’s Software Kit-A2 Kit-A2 ---------------------------------------------------------------------------------------------------------------------------------------------------5. Voice Operation Kit-A1-------------------------Kit-A1-------------------------------------------------------------------------------------------------------------------------------------------------------------

II.

15 15 15 15 15

Dealer Dealer Sales/Service Sales/Service A utho rization Requir Requir ements -----------------------------------------------------------------------------------------16 16

A. B.

Technician/System Engineer Engineer Requirements Requirements --------------------------------------------------------------------------------------------------------------------------------16 16 Training Training Offerings Offerings --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 17

1. 2. 3. 4. 5. 6. 7. 8. 9.

Training Overview Overview ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 17 Certification Process------------------------Process-------------------------------------------------------------------------------------------------------------------------------------------------------------------- 18 Who Should Attend Attend --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 18 What You Will Will Learn -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 19 Certificati Certification on ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 20 Prerequisites-------------------------Prerequisites--- ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 20 Student Feedback and Course Course Follow-up --------------------------------------------------------------------------------------------------------------------------------------- 21 Training Training Facilities --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 21 Materials Materials ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 22


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July 2007 Page iii


III.

Servicing Servicing Notes Notes ----------------------------------------------------------------------------------------------- 23

A. B. C. D. E. F. G. H. I. J. K. L. M. N.

Power and Plug Requirements Requirements ------------------------------------------------------------------------------------------------------------------------------------------------------------------ 23 Installation Space Requirements Requirements ------------------------------------------------------------------------------------------------------------------------------------------------------------ 24 Installati on Times ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 25 Service Service Suppor Suppor t Tool -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 25 Computer Requirements Requirements ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 26 Firmware Updates Updates --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 26 Soft Counter ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 26 MEAP MEAP Counter Counter ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 27 Lic ense Management Syst em (LMS)--(LMS)------------------------------------------------------------------------------------------------------------------------------------------------- 28 Periodic Replacement Replacemen t Parts -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 28 Consumable Parts Parts --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 29 Consumables-------------------------Consumables---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 31 Periodic Maintenance------------------------Maintenance-------------------------------------------------------------------------------------------------------------------------------------------------------------------- 33 Special Special Tools, Solvents & Oils Oils ------------------------------------------------------------------------------------------------------------------------------------------------------------------ 34

IV.

Suggested End-User Customer Service Offering s---------------------------------------------s----------------------------------------------35 35

A. B.

Monthly Copy Volume Volume ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 35 Warranty Warranty Support Support ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 35

1. 2. 3.

V.

End-User Warranty Conditions------------------------Conditions------------------------------------------------------------------------------------------------------------------------------------------ 35 Warranty Administration Reduction Program (WARP) (WARP) --------------------------------------------------------------------------------------------------------- 36 ColorPASS-GX100 Parts Support Program ------------------------- -------------------------------------------------------------------------------------------------------- 36

Product Techni Techni cal Support Offerin gs ----------------------------------------------------------------------------------------------------------------------------37 37

A. B.

Deale Dealerr Suppor t Requirements -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 37 Canon Canon USA USA Support Support Offerings ------------------------------------------------------------------------------------------------------------------------------------------------------------------ 38

1. 2. C.

VI.

Canon USA Technical Support Center--------------------------Center--------------------------------------------------------------------------------------------------------------------- 38 Internet Support--------------------------------------Support---------------- -------------------------------------------------------------------------------------------------------------------------------------------------- 39 Call Call Escalation Escalation Procedure ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 41

Ap pen di x ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 42

A. B.

Specifications --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 42 Warranty Warranty ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 50

1. 2. C. D.

Main Unit Limited Limited Warranty Warranty -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 50 Drum Unit Limited Warranty -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 51 Canon Canon ColorPASS ColorPASS Series Series Limi ted Warranty --------------------------------------------------------------------------------------------------------------------------------52 52 List of Tables ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 53


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I.

Product Overview, Configuration, and Accessories A. Overview The Color imageRUNNER C5185/C4580/C4080 Series are multifunctional machines that allow end-users to output Color and Black-and-White (B&W) documents at high print speeds. Note: The Color imageRUNNER C5185 replaces the Color imageRUNNER C5180. Speed Comparisons (Table 1) Color imageRUNNER C5185/C5185i

Color imageRUNNER C4580/C4580i

Color imageRUNNER C4080/C4080i

Up to 51 ppm Color or B&W

Up to 40 ppm Color Up to 45 ppm B&W

Up to 36 ppm Color Up to 40 ppm B&W

One of the major enhancements to the Color imageRUNNER C5185 Series is that these devices offer a Color Single Pass Duplex Document Feeder with dual sided scanning capabilities. This new Single Pass Duplex Scanner, which is standard on Color imageRUNNER C5185 Series models, scans both sides of documents simultaneously to increase scanning productivity for 2sided originals. With up to 100 sheet paper capacity, this new Single Pass Duplex Document Feeder will scan at up to 100ipm (LTR) for 2-sided originals. Equipped with dual scan readers, a CCD (Charge-Coupled Device) in front and CIS (Contact Image Sensors) in back, this Single Pass Duplex scanner (Color imageReader-G1) provides one-pass, two-sided scanning, for robust document management and flexible paper handling. Note: The Color imageRUNNER C5180/C4580/C4080 comes standard with the current DADF and does not have the option of the Single Pass Duplex Document Feeder. This Color imageRUNNER C5185/C4580/C4080 Series offers MEAP (Multifunctional Embedded Application Platform) for the ability to embed diverse and customizable applications directly into the Color imageRUNNER supporting unique user workflows. The 100-sheet Duplexing Automatic Document Feeder (DADF) enables the Color imageRUNNER device to scan/copy high-volume documents at up to 70 (one-sided LTR) impressions per minute (ipm) at 300 dpi in black and white and color. Canon’s proprietary Color Universal Send technology is standard on all models in this Series. The Color Universal Send feature enables the end-user to distribute scanned data to multiple destinations simultaneously, including individuals or groups of e-mail and Fax/Internet- Fax addresses, internal Mail Boxes, network or host files and folders, and to document management applications such as the Canon imageWARE Document Manager.

Color imageRUNNER C5185/C4580/C4080 Series Service Guide Rev. 2

July 2007 Page 1


Universal Send PDF Advanced Features (standard on the “i” model) provide additional functionality such as PDF High Compression, Trace & Smooth PDF, Searchable PDF modes and Universal Send Security Feature Set. The Universal Send Security Feature Set includes the ability to encrypt PDF documents and have a Device Signature Mode. Color Universal Send supports the Web-based Distributed Authoring and Versioning (WebDAV) protocol, enabling the Color imageRUNNER to securely send documents to a shared storage service over the Internet. The Color imageRUNNER C5185/C4580/C4080 Series offers the option to add a single- or multi-line Super G3 fax module to further extend the capabilities of Color Universal Send. Each Color imageRUNNER model in this Series offer a “Base” model and an “i” model. The “Base” model is highly customizable and offers options that best fit demanding color environments whereas the “i” model is designed for general office environments and is bundled with features that provide out-ofthe-box business productivity. Refer to the Table below for the comparisons between the “Base” and “i” models. As an ENERGY STAR Partner, Canon U.S.A., Inc. has determined that the Color imageRUNNER C5185/C5185i and the Color imageRUNNER C4580/C4580i models meet the E NERGY STAR guidelines for energy efficiency. 1 Color imageRUNNER C5185/C4580/C4080 Series “ Base” Model & “ i” Model Comparisons (Table 2) Function

Color imageRUNNER C5185/C4580/C4080

Color imageRUNNER C5185i/C4580i/C4080i

Copy

Standard

Mail Box

Standard Option: UFRII/PCL Printer Kit-N2

Print

Option: PS Printer Kit –N2 (Requires UFRII/PCL Kit-N2 and iR 512 MB RAM)

Standard: UFRII/PCL Printer Kit-N2

Option: imagePASS-H1

Option: PS Printer Kit-N2 (Requires iR 512 MB RAM)

Option: ColorPASS-GX100 Fax Scan

Option: Super G3 Fax – Single or Multi-Line Standard Color Network ScanGear Standard: Basic Color Universal Send

Color Universal Send

Option: Universal Send PDF Advanced Feature Set Option: Universal Send PDF Security Feature Set

Web Access MEAP

Standard: Universal Send PDF Advanced Feature Set Standard: Universal Send PDF Security Feature Set

Option Standard

1

If any options are installed, t he device may no longer be ENERGY STAR compliant.


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Color imageRUNNER C5185/C4580/C4080 Series Compati bility (Table 3) = New Items

C5180/C5180i

C4080/C4080i

C4580/C4580i

C5185\ C5185i

Current

V2

Current

V2

Current

V2

Color Image Reader-F1

N/A

Yes

Yes

Yes

Yes

Yes

Yes

Duplex Color Image Reader-G1

Yes

N/A

N/A

N/A

N/A

N/A

N/A

Cassette Feeding Unit-Z1

N/A

Yes

Yes

Yes

Yes

Yes

Yes


Yes

Yes

Yes

Yes

Yes

Yes

Yes

Plain Pedestal-E1

N/A

Yes

Yes

Yes

Yes

Yes

Yes

Plain Pedestal-E2

Yes

N/A

N/A

N/A

N/A

N/A

N/A

Item

2

UFRII/PCL Pri nter K it-N1

N/A

Yes

Yes

Yes

Yes

Yes

Yes2

UFRII/PCL Pri nter K it-N2

Yes

Yes 3

Yes

Yes3

Yes

Yes3

Yes

2

2

2

2

PS Printer Kit-N1

N/A

Yes

Yes

Yes

Yes

Yes

Yes

PS Printer Kit-N2

Yes

Yes3

Yes

Yes3

Yes

Yes 3

Yes

N/A

Yes

Yes

Yes

Yes

Yes

Yes

imagePASS-H1 V1.1

N/A

Yes

Yes

Yes

Yes

Yes

Yes

imagePASS-H1 V1.2

Yes

Yes

Yes

Yes

Yes

Yes

Yes

ColorPASS-GX100

N/A

Yes

Yes

Yes

Yes

Yes

Yes

ColorPASS-GX100 V 1.1

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Super G3 FAX Board -V1

N/A

Yes

Yes

Yes

Yes

Yes

Yes

Super G3 FAX Board -V2

Yes

Yes

Yes

Yes

Yes

Yes

Yes

imagePASS-H1

4

4

5

5

Super G3 Multi-line FAX Board-H1

N/A

Yes

Yes

Yes

Yes

Yes

Yes5


Yes

Yes 6

Yes

Yes6

Yes

Yes 6

Yes

Web Access Software-E1

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Web Access Software-E1

Yes

Yes

Yes

Yes

Yes

Yes

Yes

New Options Stack Bypass Tray-B1

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Workflow Compo ser-B1

Yes

N/A

Yes

N/A

Yes

N/A

Yes

Yes

N/A

Yes

N/A

Yes

N/A

Yes

HDD Data Erase Kit-A1

Yes

N/A

Yes

N/A

Yes

N/A

Yes

HDD Data Encryption Kit-B1

Yes

N/A

Yes

N/A

Yes

N/A

Yes

Voice Operation Ki t-A1

Yes

N/A

Yes

N/A

Yes

N/A

Yes

Acc ess Man agemen t Syst em Ki t-A1

2

New function is not available When the print driver is installed, it will detect the f irmware version and automatically enable the correct options for that device. 4 Older versions of the imagePASS-H1 and the ColorPASS-GX100 require system software upgrades to make older versions compatible with the C5185 Series 5 Upgrading the FAX firmware to v80.xx is required. 6 Upgrading Main Controller Firmware or Change to Type 2 in the service mode is required. 3


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July 2007 Page 3


B. Configuration

Note: Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Configur ation (Table 4) Item

Item 7 Number

Color imageRUNNER C5185 (shown with the optional Saddle Finisher-W2, Puncher Unit-AH1 and Paper Deck-Y1 attached) Color imageRUNNER C5185 Color imageRUNNER C5185i Color imageRUNNER C4580 V2 Color imageRUNNER C4580i V2 Color imageRUNNER C4080 V2 Color imageRUNNER C4080i V2

1390B013AA 1390B014AA 1388B055AA 1388B056AA 1389B046AA 1389B047AA Acc esso ry Op tion s

7


1874B002AA

Plain Pedestal-E2 (for Color imageRUNNER C5185 Series)

1875B004AA

Plain Pedestal-E1 (for Color imageRUNNER C4580/C4080)

1423B004AA

Item Numbers and Part Numbers are subject to change due to engineering changes, etc.


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July 2007 Page 4

Color imageRUNNER C5185/C4580/C4080 Series Service Guide Item

Paper Deck-Y1

1110B002AA

Finisher-X1

1113B001AA

Finisher-W1

1111B001AA

Saddle Finisher-W2

1112B001AA

Puncher Unit-AH1

1114B002AA


Rev. 2

Item 7 Number

July 2007 Page 5


Stack Bypass Alignment Tray-B1 Copy Tray-N1 Copy Tray-M1 Document Tray-J1 Cassette-X1 Key Switch Unit-A2 Card Reader-D1 Basic Card Set Copy Card Set 1 (1-30) Copy Card Set 2 (31-100) Copy Card Set 3 (101-200) Stamp Unit-A1 ADF Access Handle-A1 Braille Label Kit-A1

Item 7 Number

0479B001AA 1551B001AA 1424B001AA 8065A001AC 7769A001AD 8203A002AA 6576A001AA 0500A002AA 0499A004AA 0499A005AA 0499A006AA 9011A001BB 1095B001AA 7518A002AA System Connectivity Accessories

UFRII/PCL Printer Kit-N2 PS Printer Kit-N2 Encrypted Secured Print Software-C1 Voice Operation Kit-A1 Workflow Composer-B1 Secure Watermark-A1 Barcode Printing Kit-A1 Web Access Software-E1 Access Management System Kit-A1 imagePASS-H1 V1.2 ColorPASS-GX100 V1.1 Advance Controller Interface Kit (for ColorPASS-GX100) Impose V2.6 (for imagePASS-H1) Hot Folders v2.0 (for imagePASS-H1) Secure Erase V.1.0 (for imagePASS-H1) 256MB DIMM RAM (for imagePASS-H1) 1 GB DIMM RAM (for ColorPASS-GX100) Removable Hard Disk Drive Kit-B1 (for ColorPASS-GX100) Graphic Arts Feature Set v.2.0 (for ColorPASS-GX100) Graphic Arts Feature Set Premium v2.0 (for ColorPASS-GX100) Production Printing Package (for ColorPASS-GX100) Universal Send PDF Advanced Feature Set-A1 Universal Send PDF Security Feature Set-A1 Digital User Signature PDF Kit Super G3 FAX Board-V2


Rev. 2

1344B002AA 1346B002AA 1337B002AA 1455A002AA 2275B002AA 1082B002AA 9941A001AA 1329B002AB 1642B002AB 0877B021AA 1139B015AA 0689V629 6596A023AA 0123B002AB 1245B001AA 0448A028AA 0048A029AA 0134B003AA 7752A010AA 7752A011AA 7752A013AA 1323B002AA 1324B002AA 1326B002AA 1425B012AA

July 2007 Page 6


Item 7 Number


1426B008AA

iR 512MB Expansion RAM-C1

0529B002AA

iR Security Kit-A2 for CiR C4080/C4580/C4080v2/C4580v2/C5180 (includes “i” models)

9942A003AA

Security Expansion Board-E1

0530B002AA

Remote Operator’s Software Kit-A2

0115B006AA

Voice Guidance Kit-A2

9598A004AA

HDD Data Erase Kit-A1 for CiR C4080v2/C4580v2/C5185 Series (includes “i” models)

1360B002AA

HDD Data Encryption Kit-B1 CiR C4080v2/C4580v2/C5185 Series (includes “i” models)

1362B002AA

Supplies & Consumables

GPR-20/21 Drum Unit Yellow

0255B001AA

GPR-20/21 Drum Unit Magenta

0256B001AA

GPR-20/21 Drum Unit Cyan

0257B001AA

GPR-20/21 Drum Unit Black

0258B001AA

GPR-20 Toner Yellow (For Color imageRUNNER C5185/C5180 Series)

1066B001AA

GPR-20 Toner Magenta (For Color imageRUNNER C5185/C5180 Series)

1067B001AA

GPR-20 Toner Cyan (For Color imageRUNNER C5185/C5180 Series)

1068B001AA

GPR-20 Toner Black (For Color imageRUNNER C5185/C5180 Series)

1069B001AA

GPR-21 Toner Yellow (For Color imageRUNNER C4580/C4080 Series)

0259B001AA

GPR-21 Toner Magenta (For Color imageRUNNER C4580/C4080 Series)

0260B001AA

GPR-21 Toner Cyan (For Color imageRUNNER C4580/C4080 Series)

0261B001AA

GPR-21 Toner Black (For Color imageRUNNER C4580/C4080 Series)

0262B001AA

Staple-J1

6707A001AA

Staple Cartridge-D2

0250A002AD

Stamp Ink Cartridge-B1

6776A001AA

Color imageRUNNER C5185/C4580/C4080 Series Service Guide Rev. 2

July 2007 Page 7


C. Accessory Options 1. Finisher-X1 • • •

•

A single tray holding up to 1,000 sheets Corner stapling up to 50 sheets (17 to 20 lb bond (64 to 80 g/m 2) Finisher-X1, Finisher-W1 or Saddle Finisher-W2 cannot be installed at the same time Cannot attach Puncher Unit-AH1

2. Finisher-W1 • •

•

• •

Three output trays for a total capacity of up to 4,000 sheets Top tray holding up to 250 sheets, second tray holding up to 1,300 sheets, and third tray holding up to 2,450 sheets Corner and Double Margin stapling up to 50 sheets. Double stapling on LTRR and LGL Cassette Feeding Unit-Z1/Z2 or Plain Pedestal-E1/E2 must be installed Finisher-X1, Finisher-W1 or Saddle Finisher-W2 cannot be installed at the same time

3. Saddle Finis her-W2 • •

•

• •

Three output trays for a total capacity of up to 4,000 sheets Corner and Double Margin stapling up to 50 sheets. Double stapling on LTRR and LGL Saddle-stitch finishing capabilities for booklet sets up to 15 sheets in LTR, LGL, 11” x 17” and 12”x18” size Cassette Feeding Unit-Z1/Z2 or Plain Pedestal-E1/E2 must be installed Finisher-X1, Finisher-W1 or Saddle Finisher-W2 cannot be installed at the same time

4. Puncher Unit-AH1 • •

Option for the Finisher-W1 and Saddle Finisher-W2 Places 2 or 3 holes in pages one sheet at a time

5. Paper Deck-Y1 •

•

Provides up to 2,700 additional sheets of letter-sized paper capacity (20 lb. Bond) Supports 17 lb. Bond to 110 lb. index paper weights

6. Cassette Feeding Unit -Z1/Z2

Adds two additional front-loading, user-adjustable 550-sheet paper cassettes to the standard paper supply Supports up to 12”x 18” paper size Supports 17lb. Bond to 110 lb. index paper weights Note: Cassette Feeding Unit-Z1 does not support Color imageRUNNER C5185. •

• •


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July 2007 Page 8


7. Plain Pedestal-E1/E2

Serves as an electrical outlet for any of the finishers and the paper deck when the Cassette Feeding Unit is not attached Can also be used for adjusting the height of the machine Provides a space to store toner or additional paper supply Notes: Plain Pedestal-E1 supports Color imageRUNNER C5180 Plain Pedestal-E2 supports Color imageRUNNER C5185 •

• •

• •

8. Super G3 FaxBoard-V2 •

•

Provides a connection for one telephone line to enable traditional faxing capabilities Cannot be installed with the Super G3 Multi-line Fax Board-H1/H2

9. Super G3 Multi -Line FaxBoard-H2 •

•

Enables users to use two lines simultaneously to send and receive fax documents Cannot be installed with the Super G3 Fax Board-V1/V2

10. Stack Byp ass Al ign ment Tray-B1 • • • •

Fits onto the Stack Bypass Maintains media alignment minimizing skewed prints Effective for thick media and / or large sized media Backwards compatible with Color imageRUNNER C5180/C4580/C4080 Series


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D. Print Contro ller Options 1. imagePASS-H1

The imagePASS-H1 is a new piggyback controller for the Color imageRUNNER C5185/C4580/C4080 “Base” models only. This controller uses an Intel Celeron M 1.5 GHz CPU, 256 standard memory and a 80GB HDD for faster Raster Image Processor (RIP) performance. The imagePASS-H1 is designed for color-intensive, multi-user environments and supports true Adobe PostScript 3 page description language. (Note: Cannot be installed with the UFRII/PCL Printer Kit-N2 or the ColorPASS GX-100 controllers.) 2. ColorPASS-GX100

The ColorPASS-GX100 is a high-end external print controller for the Color imageRUNNER C5185/C4580/C4080 (“Base” models only) with powerful RIP, improved system software, and hardware features for light production and graphic arts to maximize document throughput. The ColorPASSGX100 is designed for color users and light production environments. (Note: Cannot be installed with the UFRII/PCL Printer Kit-N2 or the imagePASS-H1 controllers.) imagePASS-H1/ColorPASS-GX100 Com paris on (Table 5) Feature

imag ePASS-H1

Colo rPASS–GX100

8e (standard)

8 (standard)

Spot-On

Standard

Standard

Auto-trapping (1-pixel)

Standard

Standard

Mixed Media

Standard

Standard

Secure Erase v 1.0

Option

Standard

Backup & Restore

Standard

Standard

Impose v2.6

Option

Option

Hot Folders v2.0

Option

Standard

Product Printing Package

NA

Option

Graphics Arts Package – Premium Edition

NA

Option

Option

Option

NA

Option

System Software

USB Media Server Removable Hard Drive


Rev. 2

July 2007 Page 10


3. UFRII/PCL Prin ter Kit-N2 •

• • •

Canon controller enables networked printing with support for PCL 5c, PCL6, and UFR II print drivers Optional for the “Base” models Standard on the “i” models LMS Activation required

4. PS Print er Kit - N2 •

• •

Added to the UFR II/PCL Printer Kit-N2 and supports PostScript 3 emulation printing solutions iR 512 MB Expansion RAM-C1 Required LMS Activation required

5. Encrypted Secured Print Soft ware-C1 •

• • • • •

Enables end-users to encrypt print data sent from a computer over the network Includes Add in module Print data is decrypted at the device by entering a password Enables end-users to strengthen the security of print data Cannot be used with imagePASS or ColorPASS controllers LMS Activation required

6. Workflow Composer-B1 •

•

•

•

Provides the ability to turn complex, multi-step job tasks into simple one-touch operation Users can register one key that encompasses all the scanning, editing, document merging, printing, and sending settings necessary to perform an entire task or workflow Bundled with Workflow Editor, users can create and edit Workflows from the PC LMS Activated

7. Secure Watermar k-A1 •

• • •

Enables end-users to embed hidden text in the background of copies/prints Embedded text will appear when copies of the document are made iR 512 MB Expansion RAM-C1 required LMS Activation required


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8. Barcode Printing Kit-A1

The Barcode Printing Kit-A1 option is an accessory that will provide support to print barcodes in Enterprise Resource Planning Software environments, such as SAP R/3, as well as Windows Based Applications. The Barcode Printing Kit-A1 requires LMS activation. Refer to the Barcode Printing Kit-A1 Addendum on the Canon USA ISG Central and e-Support websites for complete information. Requires UFRII/PCL Printer Kit-N1. E. Devic e Secur ity Opti ons 1. HDD Data Erase Kit-A1

When the HDD Erase Kit-A1 is enabled, data is automatically and completely erased when deleted from the hard disk. This is to ensure that no trace of data remains on the hard disk. One of the following three methods can be used to erase data from the hard disk: Overwrite Null Data One Time, Overwrite Random Data One Time, or Overwrite Random Data Three Times. The following data is completely erased from the hard disk: Image data created when copying, printing, scanning and faxing Image data that remained after you deleted a document in an inbox Spooled data User information such as address book data after you delete Notes: Do not use the machine while data is being erased from the hard disk. It may take some time until the machine becomes ready to scan once the data is completely erased. The performance of the machine may degrade when processing jobs. The Overwrite Null Data One Time method is set by default when the HDD Data Erase Kit-A1 is activated. • • • •

•

• •


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2. HDD Data Encryp tio n Kit -B1

The HDD Encryption Kit-B1 encrypts image data before writing to the HDD. This kit provides protection for all data including documents stored in Mail Boxes. The HDD Data Encryption Kit-B1 is equipped with the Canon MFP Security Chip 1.00 which has acquired Common Criteria Certification EAL3. Common Criteria Certification is a requirement for all government agencies that handle national security data. Receiving Common Criteria Certification indicates that this kit has passed a “rigorous government sponsored inspection process for the safety and security of data entered, stored, displayed, or transmitted by networked devices”. Data Erased with HDD Data Encryption Kit-B1 (Table 6) Data Erased

Able Back Up

Information registered in the Address Book

Yes

Settings made from the Additional Functions screen

Yes

Forwarding Settings

Yes

MEAP applications

No

License files for MEAP applications

Yes

Registered SDL (Simple Device Login) user authentication information

Yes

User authentication information registered in the Local Device Authentication user authentication system of SSO (Single Sign-On) Data saved using MEAP applications

Yes Yes

MEAP SMS (Service Management Service) password (the password will return to its default password if it was changed)

No

Mode Memory settings registered in the Copy and Mail Box functions

No

Data stored in inboxes

8

9

Yes8

Scan modes registered in the Send Function

No

Unsent documents (documents waiting to be sent with the Delayed Send mode)

No

Image forms stored in the Form Composition mode

No

Job logs

No

Key Pair and Server Certificate in Certificate Settings in TCP/IP Settings in Network Settings in System Settings (from the Additional Functions screen)

No

8

Can only be backed up using the Remote UI or Device Information Delivery Settings mode. Depends on the MEAP application.

9


Rev. 2

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3. Web Access Softw are-E1

With Web Access Software-E1 the end-user can view web pages directly from the device control panel. When the end-user presses the [Web Access] tab, the Web Browser screen is displayed. From here, they can enter a URL and browse various web pages or download and print PDF files from the web. (Note: The device must be configured with the Color UFRII/PCL Print Controller (Standard on “i” models) in order to print web pages. The PS Printer Kit-N1/N2 (Optional for all models) is required in order to print PDF files). The Web Access Software-E1 requires LMS activation. 4. Univ ersal Send PDF Advance Feature Set-A1 • • • • •

Standard on “i” models Enables the device to send PDF documents in OCR mode Manage file sizes with PDF High Compression mode Utilize Trace & Smooth PDF functionality LMS Activation required

5. Universal Send PDF Security Featur e Set-A1 • • •

•

Standard on “i” models Enables the end-user to create Encrypted PDF documents Digital Device Signature mode uses the device signature certificate and key pair inside the machine to add a digital signature to a PDF document LMS Activation required

6. Digital User Signatur e PDF Kit -A1 •

• •

Enables the end-user to identify which user signed a PDF document enabling document authentication Works when the user is signed on using SSO or SDL LMS Activation required


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F. Ac cessibil ity Options 1. Voice Guidance Kit-A2

The Voice Guidance Kit-A2 option is designed to assist visually impaired users in operating the imageRUNNER device. They will be able to select functions on the control panel and the device will provide audible confirmation of the selected operations through a voice guidance board. The Voice Guidance Kit-A2 will be connected through the Expansion Bus Board and the Voice Board’s external interface will include a speaker. 2. Braille Label Kit -A1

The Braille Label Kit-A1 contains transparent Brailled labels that affix to each hard key on the control panel except for the numeric keys. This is due to the conventional layout of the numeric keypad, which already has a protruded dot on the "5" key, providing familiar key entry for the visually impaired. This kit provides visually impaired users with improved access to copy functions. 3. ADF Access Handle-A1

The ADF Access Handle-A1 Assistant is a new accessory that can be installed onto the Color imageRUNNER device's document feeder. Operators who use wheelchairs, for example, may experience difficulty in reaching a fully raised (or fully opened) document feeder. The ADF Access Handle-A1 was designed to assist these users. The handle is designed to hang low enough from an open document feeder so that a person in a wheelchair can easily reach the handle and close the feeder. 4. Remot e Operator’s Soft ware Kit -A2

The Remote Operator’s Software Kit-A2 is a remote access application used for remote desktop viewing and manipulation. Its core function is to enable use of the client to connect to a host running the server and remotely use the server’s desktop. Snapshots of the server’s desktop are compressed and sent back to the client via the server. Through this technology, users in wheelchairs can operate the Color imageRUNNER’s control panel functions such as Copy/Box/Send/Fax from their laptops or personal computers. The Remote Operator's Software Kit requires LMS activation. 5. Voice Operation Kit-A1

Enables users to set various functions of the machine using their voice 3 modes includes Voice Guide & Recognition Mode, Voice Guide Mode and Recognition Mode Notes: Cannot be used with Voice Guidance Kit-B1 Cannot be installed with Card Reader-C1 Cannot be installed with Document Tray-J1 • •

• • •


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July 2007 Page 15


II.

Dealer Sales/Servi ce Author ization Requi rements A. Techni ci an/Sys tem Engineer Requ ir ements

To become authorized and maintain authorization to service a Color imageRUNNER device, each Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate Color imageRUNNER device Training Program and received certified status. For a Canon copier dealership, a System Engineer 10 (SE) working with Canon connectivity products should have the following basic job functions: Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting In order to successfully perform these tasks, it is crucial that the SE have strong computer skills and working knowledge in the following areas (listed in order of importance): The major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) Computer software (including drivers) Operating systems • • • •

• • • •

o

Windows NT 4.0 Workstation/Server

o

Windows 2000 Professional/Server/Advanced Server

o

Windows XP Home/Professional (32 bit)

o

Windows XP Professional x64 (64 bit)

o

Windows Server 2003 (32 bit and 64 bit versions)

o

Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II) Network Operating Systems:

•

o

Novell NetWare 3.x, 4.x, 5x, and 6.x

o

Windows NT/2000/2003

o

•

Mac OS X Protocols:

TCP/IP

o

IPX/SPX

o

NetBIOS

o

AppleTalk

o

10

A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.


Rev. 2

July 2007 Page 16


• •

Printing Scanning

In addition, computer skills and working knowledge in the following areas may also be helpful: •

• •

Other computer platforms (mainframe and UNIX) Networking Basic electronics

Education/Training, (listed in preferred order), of a successful Canon dealership SE are: Novell CNA or Novell CNE / Microsoft MCSE certification A Canon copier Service Technician with two years of experience centered on connectivity products • •

A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas. B. Training Offerings 1. Training Overview

The Color imageRUNNER C5180 Series of devices, which includes the C5185/C5185i/C5180/C5180i/C4580/C4580i/C4080/C4080i, are designed to address the business color needs of mid-high-volume printing environments. The units incorporate a number of enhancements to increase the overall durability, reliability, and performance. The Technical Training Program is a blended learning course. The program consists of two integral components: an online course and a classroom course. The goal behind a blended approach is to leverage the advantages of the eLearning Center to complement the classroom training approach and deliver training in the most efficient and effective way possible.


Rev. 2

July 2007 Page 17


2. Certifi cation Process

This course will also be segmented into two distinct phases. Phase 1 being an online (update) certification course for Color imageRUNNER C3200 Series trained technicians. Phase 2 will utilize the blended training model (online modules that blends to a hands-on classroom experience), and replace the existing Color imageRUNNER C3200 classroom course. Successful completion of one of these is required to sell this product. The phases will be presented as follows: Color imageRUNNER C5180 Series (Phase 1) •

•

This phase of the Technical Training Course is designed for those technicians that have successfully completed the Color imageRUNNER 3200 Training Program. This module consists of 12 modules that will highlight the differences between the Color imageRUNNER C3200 Series and the C5180 Series. Technicians must successfully complete an assessment to receive certification for the Color imageRUNNER C5180 Series devices.

Color imageRUNNER C5180 Series (Phase 2) •

•

Online Course: The online modules will focus on the specifications, theory, and knowledge necessary to successfully complete the intensive hands-on environment of the classroom course. These online modules will be pre-requisites for the classroom course. Classroom: The five (5) day classroom course will focus on building the skills necessary for the technician to support the Color imageRUNNER C5180 Series in the field.

3. Who Should Attend

It is highly recommended that all technicians who are required to install and support these products and accessories successfully complete this training program. Note: In keeping with our current support policy, only those technicians

who have successfully completed or who are enrolled in the training program will be entitled to live, phone-based support through our Technical Support Center (TSC). Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through our e-Support website for all Technicians (refer to the Technical Support section for entitlement details).


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4. What You Will Learn

Online (Phase 1 or 2) During the online portion of this training program the student will be lead through approximately eight (8) hours of training. Items covered include: Product Overview Product Improvements o Possible Configurations o Key Operations Service Mode o o User Mode The Main Controller Original and Laser Exposure Image Formation Fixing System Accessories Maintenance & Adjustments Systems & Network Connectivity •

•

• • • • • • •

Classroom The classroom portion is comprised of hands-on real world scenario labs and practical exercises that are designed to enhance the technician’s ability to apply the information learned. This advanced learning technique will serve to reinforce the knowledge gained during the online portion of the training and build the skills needed to achieve the highest level of technical competence and improve customer satisfaction through better first call resolution. Additionally, the course will cover the finer points of: The twin belt fuser (TBF) Network capabilities and features The Licensing Management System Service Support Tool Express Copy Menu Canon NAVI program • • • • • •


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July 2007 Page 19


5. Certification

Technician certification for the Color imageRUNNER 5180 Series is required for authorization to sell this product. The certification will include the following models and will be awarded when both the online and the classroom portions of the program are successfully completed: imageRUNNER C5180 Series Certifications: (Phase 1 or 2) Color imageRUNNER C5185/C5180/C4580/C4080/C5185i/C5180i/C4580i/C4080i Saddle Finisher-W2 Finisher-W1 Finisher-X1 Paper Deck-Y1 Puncher Unit-AH1 Plain Pedestal-E1/E2 Cassette Feeding Unit-Z1/Z2 Document Tray-J1 Copy Tray-N1/M1 •

• • • • • • • • •

6. Prerequisites a) Onli ne (Phase 1 or 2)

Phase 1 - The prerequisite for the Color imageRUNNER C5180 Series online (upgrade) training course will be certification on the Color imageRUNNER C3200 Series, and the following e-Support online courses: Required: SST-101

•

NAVI-101 Recommended (but not required): •

MEAP-101 Phase 2 - The prerequisite for the Color imageRUNNER C5180 Series (Phase 2) online training course will be the following e-Support online courses: Required: •

SST-101

•

NAVI-101 Recommended (but not required): •

MEAP-101

•


Rev. 2

July 2007 Page 20


b) Classroom

For the classroom course, the technician must have successfully completed the online portion of the Color imageRUNNER C5180 Series Technical Training Program. 7. Student Feedback and Course Follow-up

All students attending the Color imageRUNNER C5180 Series class at a Canon USA Regional Training Center will be asked to complete a tenquestion feedback survey. In addition, all students completing the Color imageRUNNER C5180 Series Technical Training course will receive a Training Survey ninety (90) days after the class. The purpose will be to find out how well students are prepared to apply their knowledge in the field. The feedback will be utilized to continue to enhance the classroom course. Our plan is to systematically update our courses to ensure a world-class training experience for each and every technician. 8. Trainin g Facili ties

Training is available in each of the Canon USA regional offices. Jamesburg, New Jersey Norcross, Georgia Irving, Texas Irvine, California Itasca, Illinois This course will also be available through the Canon USA Authorized Training Provider (ATP) program. For more information visit the ATP page, under Training, on the e-Support website. • • • • •


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July 2007 Page 21


9. Materials

The materials required for the Color imageRUNNER 5180 Series Training Course are listed in the table below. Training Materials (Table 7) Model/Access ory Color imageRUNNER C5180/C5180i/C4580/C4580i/C4080/C4080i

7

Item

Part Number

Service Manual

11

DU7-1174-000

12

DU7-3158-000

Service Manual

DU7-1186 -000

Parts Catalog

DU7-3168-000

Service Manual

DU7-1184-000

Parts Catalog

DU7-3166-000

Service Manual

DU7-1177-000

Parts Catalog

DU7-3161-000

Service Manual

DU7-1185-000

Parts Catalog

DU7-3167-000

Service Manual

DU7-1191-000

Service Manual

DU7-1187-000

Parts Catalog

DU7-3169-000

Super G3 FAX Board-V1 Super G3 Multi-Line FAX Board-H1

Service Manual

DU7-1188-000

Parts Catalog

DU7-3170-000

PS Printer Kit-N1

Service Manual

DU7-1189-000

UFRII/PCL Printer Kit-N1

Service Manual

DU7-1190-000

Voice Guidance Kit-A2

Service Manual

DU7-1149-000

Side Paper Deck-Y1 Finisher-W1/Saddle Finisher-W2 Finisher-X1 Puncher Unit-AH1 Plain Pedestal-E1 Cassette Feeding Unit-Z1

Parts Catalog

Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com . Note: A Technical Publication will be issued to reference Service Manual and/or Parts Catalog differences for the Color imageRUNNER C5185 and the Accessories from those listed in the table.

11

Includes DADF Includes DADF/Plain PD/Security Expansion Board-E1

12


Rev. 2

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III.

Servi cin g Notes A. Power and Plug Requir ements

The Color imageRUNNER C5185 Series requires a NEMA 5-20R receptacle for proper operation. Confirm that a NEMA 5-20R receptacle is available prior to installation. The Color imageRUNNER C4580/C4080 Series requires a NEMA 5-15R receptacle for proper operation. Confirm that a NEMA 5-15R receptacle is available prior to installation. Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that dedicated NEMA receptacles are available for these devices. Main Unit Power and Plug Requirements (Table 8)

Color imageRUNNER C5185 Series Main Unit

NEMA 5-20R Receptacle

Color i mageRUNNER C4580/C4080 Series Main Uni t

NEMA 5-15R Receptacle


Rev. 2

July 2007 Page 23


B. Installation Space Requirements

The Color imageRUNNER C5185/C4580/C4080 Series approximate space requirements for installation differ depending on how it is configured with the optional accessories. Installation Space Diagram Standard Confi guration (Table 9)

Installation Space Diagram Full Conf iguration (Table 10)


Rev. 2

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C. Installation Times

Estimated installation times shown are based on an out-of-box main unit installation and optional accessories and can be achieved only with a technician that is experienced on the Color imageRUNNER C5185/C4580/C4080 Series. Estimated Installation Times (Table 11) Descriptio n

Estimated Time

Main Unit

30 minutes

Cassette Feeding Unit-Z1/Z2

10 minutes

Plain Pedestal-E1/E2

5 minutes

Super G3 Fax Board-V2

25 Minutes

Super G3 Multi- Line Fax Board-H2

25 Minutes

Paper Deck-Y1

30 minutes

Finisher-X1

10 minutes

Finisher-W1

30 minutes

Saddle Finisher-W2

35 minutes

Puncher Unit-AH1

20 minutes

imagePASS-H1

30 minutes

ColorPASS-GX100

30 minutes

Estimated Installation Times shown are based on a minimum of four (4) experienced technicians.

Installation time shown above is the estimated time required for installation starting from an unpacked condition. It is calculated based on man-hours and is for reference purposes only. D. Service Support Tool

The Service Support Tool (Version 3.2 or later) is available via the Canon USA e-Support Center for updating the following system components: System Software stored on the Hard Disk Drive (HDD) Language HD Format Remote User Interface (RUI) stored on the HDD MEAP Cont BootROM stored on a Flash Memory Module on the Main Controller Printed Circuit Board (PCB) When the HDD is replaced, the Service Support Tool is used to format the new HDD and load software. Canon USA will make the data for these updates available to the dealers via CD-ROM. • • • • • •


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July 2007 Page 25


E. Computer Requirements

Canon USA strongly recommends that dealers have a computer (desktop or laptop) available for use as a primary service tool to adequately service the Color imageRUNNER device. The following are the recommended Desktop PC or Laptop specifications 13 to use for the download: CPU: Celeron 400 MHz or higher Memory: 128MB or higher of RAM Free HDD Capacity: 1 GB or more of available hard disk space Network Connection: 10Base-T/10Base-TX or presence of PCMCIA slot (for Ethernet card CD-ROM Drive (If not equipped, use network to copy from CD-ROM to PC.) Operating System: Windows XP/2000 Necessary Cables: Twisted pair Cross-Over Cable (in the case of 10Base-Tx, Category 5 or o higher) • • • •

•

• •

F. Firmw are Updates

A PC is required to flash firmware. Use a Network Cross-Over cable as an interface between the personal computer and the Color imageRUNNER device for high-speed data transmission. G. Soft Counter

The Color imageRUNNER C5185/C4580/C4080 Series uses soft counters. The control panel normally displays six counters when the counter check button is pressed. The counter description can be changed, enabled, or disabled in service mode, except for counter one. The counter one setting cannot be changed under any circumstances. The maximum number of digits displayed is eight. The table below indicates the counter configurations: Soft Cou nter (Table 12) Counter

Descriptio n

Default Display

Default Switch

1 2

Total 1

On

Fixed

Total (Black 1)

On

May be changed

3 4

Copy (Full Color & Single Color/Large)

On

May be changed

Copy (Full Color & Single Color/Small)

On

May be changed

5 6

Print (Full Color & Single Color/Large)

On

May be changed

Print (Full Color & Single Color/Small)

On

May be changed

Refer to the Service Manual for complete details on the Soft Counter configurations.

13

Specifications are subject to change without notice.


Rev. 2

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H. MEAP Counter

In addition to the Soft Counter function, a MEAP Application Counter counts the number of prints and scans per MEAP application. There are two methods to display the MEAP Application Counter value: The MEAP counter can be viewed from a web browser through a network connected PC with the MEAP device by logging into the SMS “Application/License Information” page. To view the MEAP counter from the device itself, press “Counter Check” on the control panel, then from the LCD screen, press the “MEAP Counter” button. Each MEAP application has its own counter. The number of applications that can be installed on an imageRUNNER device is directly related to the number of counters available. There are twenty (20) counters available for MEAP applications. However, this Color imageRUNNER device uses two MEAP application counters: one for the Portal Service and one for the optional Universal Send. Therefore, the number of additional MEAP applications that can be installed is eighteen. The Portal Service can be uninstalled to free up one extra counter. There are three types of MEAP applications: Applet - a user interface for the application is on the control panel of the copier. Servlet - a remote user interface is available for the application. Esplet - there is no user interface for the application. Applet type applications used directly from the control panel are limited to nine (three tabs in each pane times three panes). •

• •


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July 2007 Page 27


I. Lic ense Management System (LMS)

Optional software features are preinstalled on all new units. To activate the software programs, the feature must be licensed through the License Management System (LMS) server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server based software license program. Each purchased software application package contains a license access number certificate with the documentation. The Dealer must enter the license access number and the Color imageRUNNER serial number into the LMS server to generate a license Key. The LMS Server can be accessed through URL: http://www.canon.com/lms/ir/ .

J. Perio dic Replacement Parts

Periodic replacement parts must be replaced periodically in accordance with periodic maintenance to preserve and enhance the machines reliability. Below is a list of some of the periodic replacement parts the servicing dealer must replace at the appropriate intervals to maintain the image quality and performance of the machine. This list is not exhaustive, and is provided as a courtesy. Actual user experience may vary. Note: All periodic replacement parts shown in the below table are for reference purposes only and are subject to change without notice. Periodic Replacement Parts (Table 13) Part Number

Quantity

Estimated Life 14 (copies/prints )

Toner filter

FC7-4195-000

1

500,000

ITB dustproof filter

FL2-5780-000

1

500,000

Description

7

Remarks

14

Value is based on LTR sized paper.


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K. Consumable Parts

Consumable parts are defined as those parts having a limited life that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, cleaner blades, etc. The consumable parts provided below show an estimated life to assist in the initial parts/supplies planning. Note: All consumable parts shown in the below tables are for reference purposes only and are subject to change without notice. Main Unit Consumable Parts List (Table 14) Description

7

Part Number

Quantity

Estimated Lif e 14 (copies/prints )

Remarks

Condition: average monthly CV at 5K or more, average image ratio at 5%, color ratio at 10 to 60% If 5K or lower or average image ratio appreciably low/high, results may not be as good.

Waste toner bottle

FM2-5383-000

1

50,000

Transfer belt

FC7-0091-000

1

300,000

Drive roller

FC7-2747-000

1

300,000

Primary transfer roller

FC7-4811-000

4

300,000

FB6-2934-000

1

300,000

FM2-7475-000

1

300,000

FG6-8989-000

1

100,000

FM3-0691-000

1

300,000

FC6-7083-000

2

120,000

Actual usage

FC6-6661-000

2

120,000

Actual usage

FB1-8581-000

1

120,000

Actual usage

FB5-0873-000

1

120,000

Actual usage

Secondary transfer inside roller Secondary transfer (outside) roller unit Intermediate transfer belt cleaner Fixing unit (See Note Below) Feed roller (cassette) Separation roller (cassette) Feed roller (stack bypass) Separation roller (stack bypass)

Note:

Discarding a Fixing Unit When discarding the used fixing unit a shredder (trash compactor) should be used. If thrown into a fire, it may cause explosion.


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Accessories Consumable Parts List (Table 15) Part Number

Quantity

Estimated Lif e 14 (copies/prints )

Pickup roller

FC3-0722-000

1

80,000

Separation plate Separation roller Separation pad

FL2-0748-000 FC5-3115-000 FL2-0749-000

1 1 1

80,000 80,000 80,000

Dust collection tape A

FC5-2959-000

1

80,000

Dust collection tape B Dust collection tape C Dust collection tape D Dust collection tape E Stamp (option)

FC5-2960-000 FC5-2961-000 FC5-3016-000 FC5-3017-000 FB5-9410-000

1 1 2 5 1

80,000 80,000 80,000 80,000 7,000

Feed roller (cassette)

FC6-7083-000

2

120,000

FC6-6661-000

2

120,000

FF5-7829-000 FF5-7830-000 FF5-7541-000 FB2-7777-000

1 1 1 1

Staple unit

4G3-0480-000

1

Offset roller

4A3-1121-000

2

Staple unit

FM2-0665-000

1

250,000 250,000 250,000 250,000 500,000 times 1,000,000 500,000 times

FC5-3667-000

1

1,000,000

FC5-5571-000

1

1,000,000

FL2-0822-000

1

1,000,000

4F3-0929-000

1

1,000,000

FC5-3442-000 4A3-0950-000 4A3-0951-000

2 1 1

FL2-0846-000

2

1,000,000 1,000,000 1,000,000 100,000 times

Description

Separation roller (cassette) Pickup roller (front) Pickup roller (rear) Feed roller Separation roller

Delivery static eliminator (L) Delivery static eliminator (R) Inlet static eliminator Static eliminator in vibration Buffer roller Return roller (rear) Return roller (front) Stapler unit

7


Rev. 2

Remarks

DADF-M1

Cassette Feeding UnitZ1/Z2

Paper Deck-Y1

Finisher-X1

Finisher-W1/W2

Finisher-W2 Saddle Assembly

July 2007 Page 30


L. Consumables

Consumables are all products and materials which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors go into the approximate life expectancy of a consumable, for example, in the case of toner yield, paper size and the amount of coverage per page must be considered. Note: All estimated life targets shown in the below table are estimates for reference purposes only and are subject to change without notice. Actual usage will vary. Main Unit Consumables Estimated Life (Table 16) Part Number

Estimated Life 14 copies/prints

GPR-20 Toner (Black)

1069B001AA

27,000

GPR-20 Toner (Cyan)

1068B001AA

36,000

GPR-20 Toner (Magenta)

1067B001AA

36,000

GPR-20 Toner (Yellow)

1066B001AA

36,000

GPR-21 Toner (Black)

0262B001AA

26,000

GPR-21 Toner (Cyan)

0261B001AA

30,000

GPR-21 Toner (Magenta)

0260B001AA

30,000

GPR-21 Toner (Yellow)

0259B001AA

30,000

Description

7

Remarks

Color imageRUNNER C5185/C5180 Series: 5% image ratio

Color imageRUNNER C4580/C4080 Series: 5% image ratio

GPR-20/21 Drum Unit Estim ated Li fe (Table 17) Description

7

Part Number

GPR-20/21 Drum Unit (Black)

0258B001AA

GPR-20/21 Drum Unit (Cyan)

0257B001AA

GPR-20/21 Drum Unit (Magenta)

0256B001AA

GPR-20/21 Drum Unit (Yellow)

0255B001AA

Estimated Life 14 copies/prints

78,000

Color imageRUNNER C5185/C5180 Series

70,000


78,000


70,000


78,000


70,000


78,000


70,000



Rev. 2

Remarks

July 2007 Page 31


Note:

The estimated drum unit life for the Color imageRUNNER C5185/C4580/C4080 Series was established after careful consideration of the following two factors: 1. Analysis of field drum performance data for the Color imageRUNNER C3200/C3220 Series 2. Analysis of design improvements made to the drum unit Some additional background for each of these two factors is detailed below. Analysis of Field Drum Performance Data: It is critical to note that unique customer usage patterns can affect drum part life in the field. Therefore, estimated drum unit life data presented in this Service Guide was calculated using the following usage guidelines for the Color imageRUNNER C3200/C3220 Series when capturing and analyzing drum field performance data (and it should be noted that actual results observed in the field can vary depending upon each customer’s usage patterns): •

• •

• •

Monthly Copy Volumes of 25K for the Color imageRUNNER C5185 Series and 16K for the imageRUNNER C4580/C4080 Series (significantly lower monthly copy volumes will yield reduced drum life) Image or Average Fill Ratio of 5% Color Ratio of 70% Color / 30% B&W for the Color imageRUNNER C5185 Series and 60% Color / 40% B&W for the imageRUNNER C4580/C4080 Series Media Size in use is LTR paper Media Type in use is plain paper

Design Improvements made to the Drum Unit: These improvements include changes to the drum design and optimization of the Print/Copy sequence; these two factors combine to enable a longer drum part life in the following manner. The Color imageRUNNER C5185/C4580/C4080 Series (similar to the Color imageRUNNER C3200/C3220 Series) functions with a cleaner-less configuration. As a result, the drum unit life depends primarily on the condition of the developer (carrier) and how the developer may or may not deteriorate over time. Therefore, the following three main design changes were made to the developer portion of the Color imageRUNNER C5185/C4580/C4080 Series to reduce this potential deterioration: 1. Modifications to the Developer Control Sequence 2. Improvements to the Developer design 3. Enhancements to several parts used in the Developer Assembly


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M. Periodic Maintenance

Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage. Whenever possible, plan their replacement so that it will coincide with a scheduled service visit. Main Unit Periodic Maintenance Items (Table 18) Item

Scanner rail

As Necessary

Every 40,000 14 copies/prints

Every 150,000 14 copies/prints

Remarks

Lubricate

Platen glass No. 1 to No. 3 mirror Scanning lamp reflecting plate Original size sensor Lens

Clean the part only when dirt is noticeable

Clean

Inside delivery roller Outside delivery roller Duplexing rollers 1/2/3/4 Reversing roller Face-down delivery slot roller 1 Face-down delivery slot roller 2

Clean

Fixing inlet guide Fixing inlet roller Delivery upper guide Delivery lower guide Pre-registration roller

Clean

Clean the part only when dirt is noticeable

Registration upper roller Registration lower roller Pickup vertical path roller Drive roller Tension roller Secondary transfer inside roller Intermediate transfer belt (inside)

Clean

ITB frame assembly (upper) Clean Secondary transfer rear guide


Rev. 2

Or, clean when intermediate transfer belt is replaced

Every 60,000 prints or in response to drum unit replacement Clean the part only when dirt is noticeable

July 2007 Page 33


N. Special Tools, Solvents & Oils

In addition to the standard tools used to service these devices, the following special tools, solvents, and oils should also be carried according to its rank when servicing a Color imageRUNNER C5185/C4580/C4080 Series. Special Tools , Solvents, and Oils List (Table 19) Descriptio n

Rank

7

Part Number

Remarks

Used for electrical checks; for adjustment of laser power in combination with the laser power checker.

Digital Multimeter

A

FY9-2002-000

Cover Switch Tester Extension Pin Tester extension pin (L-shaped) Mirror positioning tool (front, rear) CA1 Test Sheet

A A

TKN-0093 FY9-3038-000

A

FY9-3039-000

Used as a probe ex-tension when making electrical checks.

B

FY9-3009-040

Used for positioning mirror mounts.

A

FY9-9030-000 Rank Description

A: Each service person is expected to carry one. B: Each five or so service persons are expected to carry one. Solvents & Oils (Rank A) Descriptio n

Alcohol Solvent #160 Heat-resisting Grease Lubricating Oil Lubricating Oil Lubricating Oil (EM-50L) Lubricating Oil Super Lube Grease

Uses

Cleaning; e.g., glass, plastic, rubber; external covers. Cleaning; e.g., metal; oil or toner stain. Lubrication; e.g., fixing drive areas Lubrication; i.e., drive areas, friction areas. Lubrication; e.g., gears. Lubrication; e.g., scanner rail Apply to the gear of the Fixing Assembly.

7

Part Number

N/A N/A CK-0427 CK-0524 CK-0551 HY9-0007-000 FY9-6011-000 FY9-6005-000

Refer to the Color imageRUNNER C5185/C4580/C4080 Series Service Manual for complete details.


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IV.

Suggested End-User Custom er Servi ce Offering s A. Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum

number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis. Monthly Copy Volume (Table 20) Color imageRUNNER

Optimum performance range (prints/copies per month based on LTR sized paper)

Suggested maximum monthly print/copy volume (based on LTR sized paper)

Color imageRUNNER C5185

Approximately 12,000 to 60,000 impressions

Approximately 200,000 impressions







B. Warranty Support 1. End-User Warranty Conditio ns Color imageRUNNER Limited Warranty •

Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This warranty covers the product accessories. For detailed warranty information, please refer to the Color imageRUNNER Limited Warranty located in the Appendix. Note: No warranty is given on any consumables or consumable parts, such as paper, toner, chemicals, or pick-up rollers. •

GPR-20/21 Drum Uni t Li mited Warranty Full Credit:

1,000 prints or copies (or a combination of both) or 30 days after delivery to the original purchaser, whichever comes first.

Prorated Credit:

60,000 prints or copies (or a combination of both) or 120 days after delivery to the original purchaser, whichever comes first.

For detailed warranty information, please refer to the GPR-20/21 Drum Unit Limited Warranty located in the Appendix. Note: If the GPR-20/21 Drum Unit Limited Warranty conditions accompanied with the Drum Unit is not 60,000 prints/copies for the prorated credit as indicated above, then refer to the Limited Warranty located in the Appendix of this Service Guide.


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Color imageRUNNER C5185/C4580/C4080 Series Service Guide •

ColorPASS-GX100

Ninety (90) days after delivery to the original purchaser by Canon or its authorized dealer. For detailed warranty information, please refer to the Canon ColorPASS Series Limited Warranty located in Appendix C. •

imagePASS-H1

The imagePASS-H1 is limited to the ninety (90) day warranty program and is not supported under the parts support program. 2. Warranty Admin istratio n Reduction Program (WARP)

Dealers who purchase a Color imageRUNNER C5185/C4580/C4080 Series device will receive WARP credit during the month following their purchase. The credit covers the dealer’s cost for defective parts with a dealer cost under $300 replaced during the term of the end-user warranty. Defective parts with a dealer cost over $300 replaced during the term of the end-user warranty should be returned along with all applicable documentation to Canon USA for processing. To request parts reimbursement credit, complete the e-Tag warranty claim form that can be found in the warranty section of the Canon USA’s eSupport Center. Print out the e-Tag form and submit it to the address provided, along with the defective part(s), and a copy of the machine’s service history log. Refer to the Warranty terms and conditions in the Appendix of this Service Guide for complete details for warranty coverage. Your Regional Service Office personnel can answer questions on the WARP program. 3. ColorPASS-GX100 Parts Suppo rt Program

Canon USA provides replacement parts for the ColorPASS-GX100 on an exchange basis for a period of nine (9) months. This includes the ninety (90) day warranty period and the six (6) months following. To obtain parts under the Parts Support program, follow these steps: 1. Contact the Technical Support Center (1-800-528-2830) for assistance to diagnose a defective part. Obtain a ticket number for the defective part. 2. Go to the e-Support website ( http://www.support.cusa.canon.com ), navigate to the Warranty Information Center, and locate the Part Order Form under the Parts Support Information. 3. Complete the Part Order Form, and fax the claim to 1-516-328-5761. 4. Once the claim is submitted, the Warranty Control Section will ship a replacement part packaged with the Original Order Form and a Return Address Label. The Original Order Form must accompany the returned defective part. (The defective part must be returned within ten (10) business days otherwise your dealership will be charged for the part.) The Parts Support Program includes standard shipping at no cost to the dealership. Any requested upgrade in delivery service will be charged to your dealership.


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V.

Product Technic al Support Offerings A. Dealer Su pport Requirements

Color imageRUNNER C5185/C4580/C4080 Series Technical Training is required to receive technical support for these Color imageRUNNER products. Refer to the Canon Technical Support Center ( TSC) for further details. In order to ensure that each Dealer receives the highest level of support and in turn resolve the end user’s problems quickly and accurately, here are several recommendations to maximize your technical support request. The dealer support personnel should check technical documentation (Manuals, Tech. Pub’s, etc.) and the e-Support website (24 hours a day, 7 days a week) before calling Canon USA’s Technical Support Center (TSC) since your concern may have already been addressed and documented. Have your Support ID Number ready when you call the TSC and prepare to be at the location where the engine or application is accessible. This dramatically improves the TSC’s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question. There are many “causes” to various problems, but by being at the location when calling, it takes the speculation out of the troubleshooting process by supplying accurate answers to what the device/application is doing. Provide the serial number of the installed engine or application you are troubleshooting. While this is required for access to support, it will also provide the Specialist with information about previous calls for support. Be prepared to provide environment specific information and any other sitespecific variables. Submit and update your profile information such as cell phone number, email address or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on. At the completion of each call, a ticket number is provided. If the Support Specialist does not provide a number, the caller should ask for it. A return call from a Dealer Technician/Systems Engineer with a resolution is extremely helpful. The information Canon USA receives from you on what actually resolved the problem is sent to the Support Specialist and enables them to better assist other callers who may have the same problem just addressed. Making certain that all of our support partners get the highest quality technical support as fast as possible makes everyone more productive and ultimately delivers better results and customer satisfaction. Following some of these basic guidelines, and working as a team, helps everyone achieve their support goals. •

•

•

•

•

•

•


Rev. 2

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B. Canon USA Support Offerings

The following support mechanisms were established to deliver high quality, timely technical support services, and product information to imageRUNNER dealerships. These support services cover areas such as system and user software, networking and connectivity issues, digital & electro-mechanical operations, and other hardware servicing. 1. Canon USA Technical Support Center

Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service a Color imageRUNNER device or are enrolled for technical training. Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through the eSupport Center website at http://www.support.cusa.canon.com for all Technicians and Systems Engineers. In the event assistance is required by the Dealer for the support of the Color imageRUNNER device Canon USA’s TSC will provide support and problem escalation for the authorized servicing dealer. The TSC (1-800528-2830) will provide second level support for Authorized Color imageRUNNER Dealers only. A valid Support ID and serial number is required to access the TSC. Hardware support is available Monday through Friday, 9:00am-8:00pm Eastern Time and software and connectivity support is available Monday through Friday, 9:00am-6:00pm Eastern Time. If needed, on-site customer support will be available through proper escalation procedures. Canon USA’s TSC support responsibilities are as follows: All technical support for the end-user is provided solely by the contracted servicing Dealer. The Canon USA TSC is the central contact/escalation for reporting all known hardware and software issues to Canon USA’s engineering and development groups. The Canon USA TSC will be available to all Authorized Dealers, Systems Engineers and Technicians who have successfully completed the Training Program. The TSC will provide troubleshooting assistance on all Canon associated hardware and software products. The TSC will deploy, as required through proper escalation procedures, all on-site Canon USA Digital Solutions Specialist and Systems Engineers. •

•

•

•

•


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2. Internet Suppor t a) Canon USA e-Support Center Websit e

Canon USA’s Systems and Technical Support Division provides high quality e-Support via the Internet and is only available for Canon USA Authorized Servicing Dealers. Canon USA’s e-Support is designed to give dealer Systems Engineers and Technicians access to technical support information via the Worldwide Web. The following functions and information can be accessed: Proactive notification of new releases, patches, Technical Publications, and other information via e-mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on-line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center website at http://www.support.cusa.canon.com . Click on the “Register” button and follow the instructions for registration. This service is available at no additional charge to all authorized dealers. •

•

• • • • •


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b) Canon USA ISG Central Websit e

Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.co m/). Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

When the end-user is logged onto ISG Central they must select the Systems & Technical Support button to access the Service Guides area of the website as shown below.


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C. Call Escalation Procedure

Canon USA provides a time sensitive call escalation process for all authorized Color imageRUNNER Dealers. The TSC is the single point of entry for this process. Once a call is placed to the TSC and information is logged into the call management system, a case number will be assigned to the call. Every effort is made to resolve the problem during the call. Calls that cannot be resolved during the initial call and require escalation must follow the process below. The status of all escalated cases can be viewed via the e-Support Center or by calling the TSC.

Canon Color imageRUNNER C5185/C4580/C4080 Series Device End-User

End-User Contacts Servicing Dealer

Servicing Dealer Contacts Canon USA TSC

Status Modify

Ass istance Requ ir ed

Canon USA Technical Support Center 1-800-528-2830

U d at e Cas e

Canon USA Digital Solution s Specialist & Systems Engineers

U date Case

Canon USA Engineering

U date Case


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VI.

Appendix A. Specif ic ations Color imageRUNNER C5185/C4580/C4080 Series Specifi catio ns (Table 21) Colo r imageRUNNER C5185/C4580/C4080 Series

Type

Digital Multifunction Imaging System

Copying Method

Laser Dry Electrostatic Transfer

Developing System

Dry Dual Component Toner Projection

Fixing System

Twin Belt Fuser Technology

Acceptable Originals

Sheet, book, three dimensional objects (up to 4.4 lb (2 kg))

Maximum Original Size

11” x 17”

Maximum Copy Size

11” x 17”

Maximum Copy Size

4-1/8” x 7-1/8” (Stack Bypass)

Image Server

Standard 1GB RAM, Maximum 1.5 GB RAM / 80GB Hard Disk Drive

Maximum Copy Reservation

10 Jobs

Scanning Resolution

Up to 600 dpi x 600 dpi

Copy Resolution


Printing / Engine Resolution


Halftone

256-level grayscale

Paper Feeding

2 drawers, Stack bypass

Paper Capacity

2 x 550 + 100 sheet bypass (Standard. 1,200 Sheets / Max. 5,000 Sheets)

Manual Stack Bypass

Up to 100 Sheets

Acceptable Paper Weight

17 lb. Bond – 110 lb. Index (Drawers) 17 lb Bond to 140 lb Index (Stack Bypass)

Duplexing

Standard Automatic Trayless Duplexing

Magnification

25% - 400% (1% increments)

Preset Reduction / Enlargement

5R, 4E

Copy Speed

Color imageRUNNER C5185/C5185i – (Ltr) Up to 51 ppm B&W and Color Color imageRUNNER C4580/C4580i – (Ltr) Up to 45 ppm B&W 40 ppm Color Color imageRUNNER C4080/C4080i – (Ltr) Up to 40 ppm B&W 36 ppm Color

First Copy Time

Color imageRUNNERC5185 Full Color – Approximately 8.0 seconds, B&W – Approximately 6.2 seconds Color imageRUNNER C4580/C4080 Full Color- Approximately 9.6 seconds, B&W Approximately 6.7 seconds

Warm-up Time

Approximately 4 minutes (for the Color imageRUNNER C5185/C5185i) / Approximately 4 minutes, 30 seconds (for the Color imageRUNNER C4580/C4580i/C4080/C4080i) maximum aft er powering ON

Multiple Copies

1-999

Maximum Mail Boxes Supported 100 User Inboxes, 1 Memory RX Inbox, 50 Confidential Fax Inboxes Exposure Control

Automatic or Manual (9 Levels)

Network Interface Connections

10/100 Base-TX (RJ-45)

Dimensions (H x W x D):

Color imageRUNNER C5185: Approximately 35 5/8” x 24-3/8" x 33-1/2" w/ Duplex Color image Reader-G1 Color imageRUNNER C4580/C4080: Approximately 35" x 24-3/8" x 33-1/2" w/ Color image Reader-F1

Weight:

Color imageRUNNER C5185: Approximately 309 lbs. (140.2 kg) w/ Duplex Color image Reader-G1 Color imageRUNNER C4580/C4080: Approximately 295 lbs. (134kg) w/ Color image Reader-F1


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Single Pass DADF (Table 22) Single Pass DADF (Standard for Color imageRUNNER C5185 only)

Automatic Document Feeder 11" x 17", LGL, LTR, LTRR, STMT, or STMTR Size and Weight of Originals 1-sided scanning: 11 to 32 lb bond (42 to 128 g/m2) 2-sided scanning: 13 to 32 lb 2 bond (50 to 128 g/m ) Original Tray Capacity 100 sheets (20 lb bond (80 g/m2)) Copying: approximately 51 sheets/minute (LTR in Black-and-White/Full Color) 16 Scanning: Maximum of up to 70 sheets/minute (LTR in Black-and-White/Full Color Original Replacement Speed 16 at 300 dpi ) The scanning speed may vary according to the scanning mode and original type. Power Source/ Consumpti on From the main unit/Approximately 55 W Dimensions (H x W x D) Approximately 6" x 22 5/8" x 21 3/4" (151 mm x 576 mm x 552 mm) Weight Approximately 32.4 lbs. (14.7 kg) Type

DADF Specifications (Table 23) DADF

DADF DADF Paper Capacity DADF Paper Weight DADF Different Size Originals

Standard DADF Up to 100 sheets Black-and-White scanning: 13 to 32 lb bond (50 to 128 g/m2) Color scanning: 17 to 32 lb bond (64 to 128 g/m2) Different size originals with the same widths (11" x 17" and LTR, or LTRR and STMT) or different widths (11" x 17" and STMT, or LTR and LGL), together as one group by setting them in the feeder.

Color Universal Send Specificatio ns (Table 24) Color Universal Send

Communication Protocol Data Format Resolution

System Environment Interface Color Mode Original Type Others Optional PDF Functions

FTP (TCP/IP), SMB (TCP/IP), NCP (IPX), WebDAV TIFF, JPEG, PDF Up to 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi Windows 98/Me/XP, Windows 2000 Server/Professional (SP1 or later), Windows Server 2003, Novell Netware 3.2/ 4.11/4.2/5/5.1, Solaris Version 2.6 or later, Mac OS X or later, Red Hat Linux 7.2, Windows XP Professional, Red Hat Enterprise Linux AS/ES/WA 4.0 or later 100BASE-TX, 10BASE-T Automatic-Color Select (Full Color/Grayscale), Automatic-Color Select (Full Color/ B&W), Full Color, Grayscale, B&W Text, Text/Photo, Photo Preview, Browse Windows (SMB) File Server, Browse NetWare (NCP) File Server Compact, Trace & Smooth, Encryption, OCR, Digital Signing (Device Signature, User Signature)


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Color Universal Send e-mail / i-Fax Features Specifications (Table 25) Color Universal Send e-mail / i-Fax Features

Communication Protocol Resolution

Format Original Size Server Software

SMTP, POP3, i-Fax (Simple, Full) Up to 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, Sending e-mail 200 x 400 dpi 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi 15 Up to 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi , 300 x B&W 15 15 15 300 dpi , 400 x 400 dpi , 600 x 600 dpi Sending i-Fax 15 15 15 Up to 100 x 100 dpi , 200 x 200 dpi , 300 x 300 dpi , Color 15 15 400 x 400 dpi , 600 x 600 dpi e-mail TIFF, JPEG, PDF, PDF (Trace & Smooth), PDF (Compact) B&W TIFF (MH, MR 15, MMR15) i-Fax Color TIFF (Profile-C) 15 e-mail 11" x 17", LGL, LTR, LTRR, STMT, STMTR 16 17 17 17 i-Fax 11" x 17" , LGL , LTR, LTRR, STMT , STMTR Microsoft Exchange Server 5.5 (SP1or later), Sendmail 8.93, Lotus Domino R 4.6 or later

Cassette Feeding Unit-Z1/Z2 Specifications (Table 26) Cassette Feeding Unit-Z1/Z2 Specifications Paper Drawers Capacity

12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, or EXEC 2 Up to 550 sheets x 2 cassettes (20 lb bond (80 g/m ))

Power Source/Maximum Power Consumption

From the main unit / Approximately 40W

Paper Sizes

Dimensions (H x W x D) Weight

Approximately 12 1/4" x 24 3/8" x 27 3/4" (312 mm x 620 mm x 705 mm) Approximately 66.1 lbs. (30 kg)

Plain Pedestal-E1/E2 Specifications (Table 27) Plain Pedestal-E1/E2 Specification s Power Source/Maximum Power Consumption Dimensions (H x W x D) Weight

From the main unit 1.5 kW (including main unit and connecting accessories) Approximately 12 1/4" x 24 3/8" x 27 3/4" (312 mm x 620 mm x 705 mm) Approximately 52.9 lbs. (24 kg)

Paper Deck-Y1 Specifi cations (Table 28) Paper Deck-Y1 Specification s

LTR Paper Deck Capacity 2,700 sheets (20 lb bond (80 g/m2)) Power Source/Consumption From the main unit / Approximately 27 W Dimensions (H x W x D) Approximately 17" x 12 3/4" x 23 1/4" (432 mm x 324 mm x 591 mm) Weight Approximately 66.1 lbs. (30 kg) Installation Space (W x D) Approximately 37 1/8" x 33 1/2" (944 mm x 850 mm) (when moving) Paper Size

15

Available only if [Receive in Color] is set t o 'On' on the Destination Conditions screen according to the specifications of the recipient's machine. 16 Available only if [A3/11x17] is selected on the Destination Conditions screen. 17 Sent as LTR


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Finisher-X1 Specifications (Table 29) Finisher-X1 Specifications Paper Size Paper Weight Type

Capacity Per Tray

Maximum Stapling Capacity

Size: 12”x18”, 11” x 17”, LGL, LTR,LTRR, STMTR, EXEC, Irregular size (3 15/16” x 5 7/8” to 12 7/8” x 18” (100 mm x 148 mm to 320 mm x 457 mm)) 2

17 lb bond to 140 lb index (64 to 253 g/m ) Type: Plain, Recycled, Color, Pre )punched, Heavy 1 (28 lb Bond to 110 lb index 2 2 (106 to 209 g/m ), Heavy 2 (110 to 140 lb index (210 to 253 g/m ), Letterhead, Bond No Collating, Collate, Group mode: LTR, STMTR, EXEC: 1,000 sheets (or 5 1/8”(130 mm) in height) 12” x 18”, 11" x 17", LGL, LTRR: 500 sheets (or 2 5/8" (65 mm) in height) Staple mode: 11” x 17”, LGL, LTRR: 500 sheets/30 sets (or 2 5/8" (65 mm) in height) LTR, EXEC: 2 Up to 50 sheets (17 to 20 lb bond (64 to 80 g/m )) 2 Up to 30 sheets (20 to 28 lb bond (81 to 105 g/m )) Up to 2 sheets (28 lb bond to 140 lb index (106 to 253 g/m2)) 11" x 17", LGL, LTRR: 2 Up to 30 sheets (17 to 20 lb bond (64 to 80 g/m )) 2 Up to 20 sheets (20 to 28 lb bond (81 to 105 g/m )) 2 Up to 2 sheets (28 lb bond to 140 lb index (106 to 253 g/m ))

Corner Staple mode: 11" x 17", LGL, LTR, LTRR, EXEC Power Source/ Consumpti on From the main unit / Approximately 60 W Dimensions (H x W x D) Approximately 28 5/8" x 16 1/4" x 24" (727 mm x 412 mm x 608 mm) Weight Approximately 35.3 lb (16 kg) Approximately 46 1/2" x 33 1/2" (1,175 mm x 850 mm) Installation Space (W x D) (when the stack bypass is extended)


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Finis her-W1/Saddle Fini sher-W2 (Table 30) Finisher-W1/Saddle Finish er-W2 Specification s

3 Trays

Number of Trays

Standard: 12" x18", 11" x17", Legal, Letter, Letter-R, Statement-R, Executive Non-Standard: 3-15/16" x5-7/8" to 12-7/8" x18" 17 lb. Bond to 140 lb. Index

Paper Size Paper Weight Paper Capacity Per Tray

Up to 250 Sheets (Letter, Statement-R, Executive) Up to 125 Sheets (12" x18", 11" x17", Legal, Letter-R) Up to 1,300 Sheets(Letter, Statement-R, Executive) Up to 650 Sheets(12" x18", 11" x17", Legal, Letter-R) Up to 2,450 Sheets(Letter) Up to 1,700 Sheets(Statement-R, Executive) Up to 650 Sheets(12" x18", 11" x17", Legal, Letter-R)

Non-Collating Tray Upper Tray

Lower Tray Paper Capacity of Staple Mode Upper/Lower Tray

Up to 1,300 Sheets/100 Sets(Letter, Executive) Up to 650 Sheets/50 Sets(11" x17", Legal, Letter-R, Staple with different paper sizes)

Maximum Stapling Capacity Letter, Executive

11" x17", Legal, Letter-R

Staple Mode

Up to 50 Sheets(17 lb. to 20 lb. Bond) Up to 30 Sheets(20 lb. to 28 lb. Bond) Up to 2 Sheets(28 lb. Bond to 140 lb. Index) Up to 30 Sheets(17 lb. to 20 lb. Bond) Up to 20 Sheets(20 lb. to 28 lb. Bond) Up to 2 Sheets(28 lb. Bond to 140 lb. Index) Corner (11" x17", Legal, Letter, Letter-R, Executive) Double (11" x17", Legal, Letter, Letter-R, Executive)

Saddle-Stitching Acc eptab le Paper Sizes Saddle Stitch Capacity

Tray Capacity Folding Power Source/Maximum Power Consumption Dimensions (H x W x D) Weight

Installation Space (W x D

12" x18", 11" x17", Legal, Letter-R Up to 15 Sheets(17 lb. to 20 lb. Bond) Up to 10 Sheets(20 lb. to 28 lb. Bond) Up to 25 Sets(1 to 5 Sheets) Up to 15 Sets(6 to 10 Sheets) Up to 10 Sets(11 to 15 Sheets) V-Fold From the main unit approximately 110 W Approximately 46 1/4" x 26 3/4" x 25 7/8" (1,174 mm x 679 mm x 656 mm) Approximately 101 lb (50 kg) Approximately 55 1/2" x 33 1/2" (1,408 mm x 850 mm) (when the auxiliary tray is extended) Approximately 59 5/8" x 33 1/2" (1,515 mm x 850 mm) (when the optional Puncher Unit-AH1 is attached, and the auxiliary tray is extended)


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Puncher Unit-AH1 Specifications (Table 31) Puncher Unit-AH1 Specifications Paper Size Max Paper Weight Punch Type Punch Waste Tray Capacity Power Source Dimensions (H x W x D) Weight

11" x17", Legal, Letter, Letter-R 17 lb. Bond to 140 lb. Index 3 Holes (Letter, 11" x17") 2 Holes (Legal, Letter-R) When approximately 3,000 Sheets of paper have been punched From the Main Unit Approximately 32-3/4" x4-1/4" x24-1/2" Approximately 15.9 lbs. (7.2 kg)

Copy Tray-N1 Specifications (Table 32) Copy Tray-N1 Specifications Paper Size Paper Weight Paper Type Capacity Dimensions (H x W x D)/ Weight Installation Space (W x D)

12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, Irregular size (3 15/16" x 5 7/8" to 12 5/8" x 18" (100 mm x 148 mm to 320 mm x 457 mm)) 2 17 lb bond to 140 lb index (64 to 253 g/m ) Type: Plain, Recycled, Color, Pre-punched, Heavy 1 (28 lb bond to 110 lb index 2 2 (106 to 209 g/m ), Heavy 2 (110 to 140 lb index (210 to 253 g/m )), Bond, Letterhead, Glossy Paper Up to 100 sheets Approximately 5 1/4" x 21 3/4" x 14 5/8" (134 mm x 550 mm x 371 mm) (when auxiliary tray and wire are extended) Approximately 2.2 lbs. (1 kg) Approximately 46 1/8" x 33 1/2" (1,170 mm x 850 mm)

Copy Tray-M1 Specifications (Table 33) Copy Tray-M1 Specification s Paper Size Paper Weight Paper Type Capacity Dimensions (H x W x D) Weight Installation Space (W x D)

12 5/8” x 17 11/16”, 12" x 18", 11" x 17", LGL, LTR, LTRR, STMTR, EXEC, Irregular size (3 15/16" x 5 7/8" to 12 5/ 8" x 18" (100 mm x 148 mm to 320 mm x 457 mm)) 17 lb bond to 140 lb index (64 to 253 g/m2) Plain, Recycled, Color, Pre-punched, Heavy 1 (28 lb bond to 110 lb index (106 to 209 g/m2), Heavy 2 (110 to 140 lb index (210 to 253 g/m2)), Glossy Paper, Tab Paper, Bond Washi (Japanese Paper), Envelopes Up to 100 sheets Approximately 3 1/8" x 20 1/2" x 13 3/4" (80 mm x 520 mm x 350 mm) (when the auxiliary tray and wire are extended) Approximately 1.1 lbs. (0.5 kg) Approximately 44 7/8" x 33 1/2" (1,140 mm x 850 mm)

Card Reader-D1 Specific ation s (Table 34) Card Reader-D1 Specification s Card Readout Method

Optical Optical readout

Magnetic Card Reading Direction

Face up

Avail abl e Cards

Store/Replay Dimensions (H x W x D) Weight

Replay Approximately 3/4" x 3" x 3 3/8" (22 mm x 77 mm x 85 mm) Approximately 2.5 oz (70 g)


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imagePASS-H1 Specificatio ns (Table 35) imagePASS-H1 Specification s Connectable Device Type CPU System Memory ( Std/Max) Hard Disk Drive DVD-ROM Supported PDL Internal Fonts Standard (Printer Port/iR Port) Interfaces Printer Drivers Network Protocol

Frame Type

Network OS

Print Service

Color imageRUNNER C5185/C5180/C4580/C4080 “Base” models Piggyback Celeron M 1.5 GHz System 8e 256 MB (std) / 512 MB (max) 80GB HDD NA Adobe Postscript 3, PCL 5c PS: 136 Roman PS Font (Adobe Type 1) 10/100/1000 Base-T (RJ45) PCL 5c, Adobe Postscript 3 IPX/SPX, TCP/IP, AppleTalk, SMB, SNMP IPX/SPX: Ethernet II / Ethernet 802.2 TCP/IP: Ethernet II AppleTalk: Ethernet SNAP SMB: Ethernet II Novel Netware v 4.2, 5.1, 6.1 (IPX/SPX) Windows 2000, XP, Server 2003 (TCP/IP) Apple Macintosh OS 9.1 (PPD), OS X (10.2.8) or later Solaris 8 or later, Sun OS 4.1.3 or later (TCP/IP) IPX/SPX: Bindary, NDS, Pserver, ,, Rprinter, Nprinter, LPD, IPP, Netware 6 compliance (Point & Print) TCP/IP: LPD, Raw, IPP, IPPS AppleTalk: PAP (Printer Access Protocol) NetBIOS: SMB


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ColorPASS-GX100 Specific ation s (Table 36) ColorPASS-GX100 Specification s Connectable Device Type CPU System Memory( Std/Max) Hard Disk Drive DVD-ROM Supported PDL Internal Fonts Standard (Printer Port/iR Port) Interfaces Printer Drivers Network Protocol

Frame Type

Network OS

Print Service

Color imageRUNNER C5180/C4580/C4080 “Base” models External Intel Pentium 4, 3.2 GHz 8 1 GB (std) / 3 GB ( Max) (TBD) 160 GB Std Adobe PostScript 3 PS: 136 Roman PS Font (Adobe Type 1) 10/100/1000 Base-T (RJ45) Adobe PostScript 3 IPX/SPX, TCP/IP, AppleTalk, SMB, SNMP IPX/SPX: Ethernet II / Ethernet 802.2 TCP/IP: Ethernet II AppleTalk: Ethernet SNAP SMB: Ethernet II Novel Netware v 4.2, 5.1, 6.1 (IPX/SPX) Windows 2000, XP, Server 2003 (TCP/IP) Apple Macintosh OS 9.1 (PPD), OS X (10.2.8) or later Solaris 8 or later, Sun OS 4.1.3 or later (TCP/IP) IPX/SPX: Bindary, NDS, Pserver, , Rprinter, Nprinter, LPD, IPP, Netware 6 compliance (Point & Print) TCP/IP: LPD, Raw, IPP, IPPS AppleTalk: PAP (Printer Access Protocol) NetBIOS: SMB


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B. Warranty 1. Main Unit Lim ited Warrant y CANON COLOR imageRUNNER C5185/C4580/C4080 Series LIMITED WARRANTY Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Color imageRUNNER C5185/C4580/C4080 Series product and Canon brand options designed for use with the Color imageRUNNER C5185/C4580/C4080 Series product (collectively the "Product") to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser ("Purchaser") or 30,000 prints or copies (or a combination of both), whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Warranty replacement shall not extend the original warranty period of the Product. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof. For further information on software, see below. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IM PLIED WARRANTIES AND CONDI TIONS REGARDING MERCHANTABILI TY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF A PRODUCT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. ANY SYSTEM SOFTWARE ( WHETHER FACT ORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTW ARE DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMER S THEREON. PLEASE CONTACT CANON IMMEDIATE LY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT. CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT'S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF RE VENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OT HER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY Defective parts must be returned to Canon or a Dealer with all necessary documentation and will become the property of Canon. THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

Canon U.S.A., Inc. Canon Canada, Inc.

One Canon Plaza Lake Success, New York 11042-1198 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada


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2. Drum Unit Limi ted Warranty CANON GPR-20/21 DRUM UNIT LIMITED WARRANTY Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the Drum Unit incorporated into the Color imageRUNNER Series product (the "Product") packaged with this Limited Warranty (the "Drum Unit") to be free from defects in workmanship and materials under normal use and service, other than exterior defects, such as nicks, scratches, or dents, for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 1,000 prints or copies (or a combination of both), whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge. Following the expiration of the 30 day warranty period, and continuing for a period of 120 days after delivery to the original purchaser of the Drum Unit or use of it to make 60,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents. The Credit shall be a percentage of Canon's then current dealer price for the replacement Drum Unit determined as set forth in the example below. Warranty replacement shall not extend the original warranty period of the Drum Unit. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT. This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of (a) abuse, neglect, mishandling, or alteration of the Drum Unit, a Product Accessory or a Product in which the Drum Unit is incorporated, electric current fluctuation, exposure to light, or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Drum Unit or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced, removed, or altered. NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE DRUM UNIT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon, freight prepaid, in the original packaging with all necessary documentation (machine log, a sample copy, warranty claim tag or other documents as required from time to time) to receive the Credit or replacement Drum Unit. Credits will be based on the then current dealer price for the replacement Drum Unit, and will be pro-rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative. EXAMPLE OF CREDIT Drum Unit inoperative after 30,000 prints or copies (or a combination of both) in less than 120 days of use. Calculation of the Credit may be illustrated by the following example: Calculation::

60,000 – 30,000 60,000

=

30,000 = 50% of the dealer price of the replacement Drum 60,000

THIS WARRANTY APPLIES TO DRUM S SOLD AND USED IN THE U.S.A. AND CANADA ONLY.




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C. Canon Color PASS Series Lim ited Warrant y CANON Color PASS Series L IMITED WARRANTY The limited warranty set forth below is given by Canon U.S.A., Inc. in the United States and Canon Canada, Inc. in Canada (herein referred to collectively as “Canon “) with respect to the Canon ColorPASS Controller (the “Controller”) accompanying this limited warranty and described below. The Controller consists of a Canon color server (the “Server Unit”), system software factory installed on the Server Unit and/or distributed on diskettes or CD-ROM’s with the Server Unit, and utility software distributed on diskettes or CD-ROM’s with the Server Unit. Canon warrants the Server Unit to be free from defects in workmanship and materials under normal use and service for a period of ninety (90) days after delivery to the original purchaser by Canon or its authorized dealer. During the warranty period, defective parts or defective Server Units proven to be defective upon inspection, will be replaced with new or comparable rebuilt parts or a new or refurbished Server Unit, as determined by Canon or its authorized dealer (sometimes referred to herein as “Service Provider”) in their sole discretion. Warranty replacement will not extend the warranty period of the defective Server Unit. In order to obtain warranty service for the Server Unit, contact the authorized Canon dealer you purchased it from to schedule the repair. Server Units covered by this limited warranty will be repaired, or exchanged with new or refurbished Server Units, at no charge to you. Repairs or exchanges not covered under this limited warranty will be charged to you at such cost as each authorized Canon dealer may generally establish from time to time. This warranty applies only if this Server Unit is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon has no responsibility. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE SERVER UNIT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such nonCanon brand item is given by the manufacturer or producer thereof. Separate warranties may be given for other Canon brand products which may be used with the product (i.e., including software or optional accessories which are purchased separately). THE SERVER UNIT IS DESIGNED FOR USE WITH CERTAIN CANON COLOR LASER COPIER MODELS INDENTIFIED IN THE USER MANUAL DISTRIBUTED WITH THE SERVER UNIT. THE SOLE WARRANTY GIVEN BY CANON FOR ANY CANON-BRAND COLOR LASER COPIER IS THE PRINTED END-USER WARRANTY DISTRIBUTED WITH SUCH COPIER. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE SERVER UNIT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE SERVER UNIT WILL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. THIS WARRANTY WILL BE VOID AND OF NO FORCE AND EFFECT WITH RESPECT TO ANY SERVER UNIT WHICH IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING INSTRUCTIONS OR MAINTENANCE AND ENVIRONMENTAL CONDITIONS PRESCRIBED IN THE USER’S GUIDE FOR THE SERVER UNIT, (C) INSTALLATION OR REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON, ACTING IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE SERVER UNIT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE SERVER UNIT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE INCLUDING THE USE OF THE SERVER UNIT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER’S GUIDE DISTRIBUTED WITH THE SERVER UNIT. NOR DOES THIS WARRANTY EXTEND TO ANY SERVER UNIT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED. NOTWITHSTANDING ANYTHING IN THIS LIMITED WARRANTY TO THE CONTRARY, ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE SERVER UNIT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROM’S ENCLOSED WITH, OR ACCOMPANYING, THE SERVER UNIT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH THE PRODUCT IS WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT. NEITHER CANON NOR ANY SERVICE PROVIDER WILL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS SOLELY AND DIRECTLY CAUSED BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE SERVER UNIT OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE SERVER UNIT SOLD BY CANON AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE SERVER UNIT SOLD BY CANON NOT CAUSED DIRECTLY AND SOLELY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY WILL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER, AND STATES SUCH PURCHASER’S EXCLUSIVE REMEDY. Conditions of Warranty Defective parts must be returned to Canon or a Service Provider with all necessary documentation. THIS WARRANTY APPLIES TO SERVER UNITS PURCHASED AND USED IN THE UNITED STATES OR CANADA ONLY.




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Color+imageRUNNER+C4080,+C4580,+C5185+Service+Guide

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