Yellow Yellow – Correct Correct Answers **Blue – Answer doubtful
1) What is correct correct order of StartNow Implementation Implementation staes! a) "lan#$isco%er#"repare#$ep "lan#$isco%er#"repare#$eplo& lo& and 'preate b) $isco%er#"lan#"repare#$eplo& $isco%er#"lan#"repare#$eplo& and 'preate c) "lan#"repare#$isco%er#$eplo& "lan#"repare#$isco%er#$eplo& and 'preate d) "lan#"repare#$isco%er#'preate "lan#"repare#$isco%er#'preate and $eplo&
() Which one of followin components eecution order is de+ned b& s&stem not b& user! a) Business ,ule b) Client Script c) Script Actions d) -I "olicies .) Which of the followin statement is true for an inbound email action stop processin! a) e%ent / 0stopprocessin0 b) e%ent2now / 0stopprocessin0 0stopprocessin0 c) e%ent2state / 0stopprocessin0 3) Which of the followin protocol is used for create#update and delete incident thru emails! a) S45" b) "'". c) 655" d) S'A" 78or incomin email "'". is used and for outoin emails S45" is used) 9) Which of the followin table is used for %iew 6istor& on incident# problem and chane re:uests! a) s&shistor&
b) s&sdictiona& c) s&saudit d) s&shistor&line 7If &ou riht clic; on header of an& record in ser%icenow# &ou can see 6istor& option for a +eld on an audited table! a) add noaudit / true to attribute for eclude from auditin b) 4a;e a table auditable b& addin noaudit attribute to +eld c) add noaudit / false to attribute for eclude from auditin ?) Which of the followin statement is 5,-> about s&sdictonar&! a) s&sdictionar& is a +eld and used for ma;e +eld mandator& b) s&sdictionar& is a table table where all the details about the tables tables and +elds their dictionar& attributes# attributes# default %alues are stored c) 5here is nothin li;e s&sdictionar& in the Ser%iceNow @) What is 5,-> about -pdate set! a) All data and "rocess tas;tic;et tas;tic;et chnaes captured b) An& process re:uesttic;et chanes and all con+uration chanes captured c) Wor;ow cannot be captured d) 6omepae can be captured ) Which one is N'5 recommended as a part of best practices! a) Be aware of what will and will not be captured in an update set b) 4o%e update sets to "rod instance durin business hours c) >nsure that both instances are on the same %ersion before mo%in +srt time update set d) >nsure that all outDofDbo outDofDbo records ha%e matchin s&sids
1E) Which one is recommended as a part of best practices! a) $o not enable the homepae render cache b) $ecrease the homepae refresh time c) ,educe the number of aues adds into the 6omepae
11) Which one of the followin is part of StartNow prepare stae! a) Core con+uration set up li;e FA$"# SS'# -sers# Groups and ,eruirement atherin b) Core con+uration set up li;e FA$"# SS'# -sers# Groups and SprintScrum "lannin c) Hic; o meetin d) Schedule admin trainin and release bac;lo 1() Implementin Ser%iceNow for lare and lobal client with %arious sprint teams and for this which one is true! a) Ser%iceNow product module contain one "roduct with multiple Sprints# ,eleases# Stories b) Ser%iceNow "roduct module contains 4ultiple products and its own sprints#releases and stories c) A product with no releases d) A product with its sprint# stories but no releases 1.) Which one of the followin statement is 5,->! a) A sprint can contains multiple releases b) A Stor& can contains multiple sprints c) A release cannot contains multple products d) A product can contains multiple releases 13) What is s&sid! a) A -ni:ue .( bit %alue with G-I$ data t&pe for a table b) A -ni:ue 1= bit %alue with G-I$ date t&pe for a table c) A -ni:ue .( bit %alue with G-I$ data t&pe for a record d) A -ni:ue 1= bit %alue with G-I$ date t&pe for a record 19) Which one of the followin s method is correct! a) lo7Strin messae# Strin source) b) addInformation4essae7'bJect) c) lo4essae7Strin messae# Strin source) d) et-serNameAndFocation7)
1=) Which method is used for to chec; if the obJect is null or contains an empt& strin2 a) nil7) b) empt&7) c) null7) d) false7) 1?) "re%ious and current are lobal %ariables for all the business rules# li;el& which one of the followin is lobal %ariable! a) Jslo b) form c) scratchpad d) user 1@) Which method is used to et %ariable %alues of Ser%ice catalo form a client script! a) form2etKalue7) ** b) form2etControl7) c) form2el7) d) current2%ariablepool2L%ariablenameM 1) Which one of the followin is the proper s&nta for accessin the %alues of %ariables from the record producer script +eld! A2 form2et,eference7%ariablename) B2 form2etKariable7%ariablename) C2 producer2%ariablename $2 current2%ariablename (E) Which one is best wa& to et ser%erdatabase %alue from client script! a) As&nchronos GlideAJa Call b) -sin Glide,ecord c) -sin form2et,eference (E) Which one of the followin is the best wa& to show +elds in the form or in the list! a) Business ,ules
b) Client Script c) -I "olicies d) Kiews (1) 5he percei%ed performance of &our Ser%iceNow instance is made up of! a) Application Ser%er response# Networ; latenc& and throuhput#Browser renderin and parsin b) $atabse Ser%er response# Networ; latenc& and throuhput# Browser renderin and parsin c) 'nl& Networ; latenc&# throuhput and Browser renderin and parsin (() Which one followin set is mosetl& used for applicariondatabase ser%ers in Seri%ceNow! a) webloic4&SOF b) tomcat4&SOF c) tomcat'racle (.) 6a%e a SFA of ( da&s with schedule of D9 wee;da&s 7ecludin holida&s)2And SFA starts at 5hursda& noon and when is epected epire! a) 8ollowin 4onda& noon b) 8ollowin 8rida& noon c) 8ollowin 5uesda& noon d) 8ollowin 5hursda& noon 7sla of ( da&s means duration is 3@ hours# if it start at thursda& noon means it will be epired b& net wee; frida& noon) (3) Which one of the component is eecuted when Insert#-pdate#$elete or Ouer& for a record! 1) Business ,ules () Client Scripts .) -I Actions 3) Script Includes (9) Client 5ransaction 5ime pluin is used for! a) lo a messae b) Add more information about transaction times
c) delete client transactions
(=) F$A" is used for ! a) $ata population and Authentication b) $ata deletion and transaction c) Store a password in Ser%iceNow (?) If F$A" is used rather than F$A"S which of the followin tas; need to be performed! a) >nable basic authentication b) Select the SSF chec;bo and mention the default port in the Ser%er url +eld c) Select the Fistener +eld ** d) 4ention the alternate port number in Ser%er -,F +eld alon with ser%er ip address
(@) Which is the best practice of Importin the data usin 5ransform map! a) 4a;e a colleace on nonDindeed +ed b) Select the ,un Business ,ule +eld ** c) A%oid scripts where%er possible () Which component is used durin Web ser%ice Interations! a) -I Scripts b) Import Sets c) Scheduled Pobs d) 5ransform 4aps .E) What is the protocol used to ma;e a readable Structured codes! a) S'A" b) 655"S c) 655" d) 85"
.1) Which of the followin statement is true when Ser%iceNow consumes the customers web ser%ice! a) $e+ne a S'A" messae in Ser%iceNow b) $e+ne a Inbound web ser%ice in Ser%iceNow c) $e+ne Scheduled Job in Ser%iceNow d) $e+ne Import sets .() Which of the followin statement is true about Ser%iceNow F$A"! a) Ser%iceNow F$A" has onl& read access to customers A$ b) Ser%iceNow F$A" can ma;e chanes to customers A$ c) Ser%iceNow F$A" used for authenticate user and stores password in user record d) Ser%iceNow F$A" used for authenticate user and stores password in a table ..) 6ow is ,elease Burn $own chart calculated! a) total release points minus stor& points with read& for testin state b) shows the ideal proress of a sprint from start to +nish compared with the actual dail& proress c) total release points minus stor& points with completed state .3) 6ow to chec; Ser%iceNow instance memor&! a) ,aise a 6I tic;et b) Stats2do c) Cannot chec; memor& d) Ser%iceNow support team can chec; .9) 6ow to ush out the ser%icenow instance chache! a) stats2do b) cache2do c) clear2do d) uch2do .=) 6ow man& times ser%er call made in the followin code! function onChane7control# oldKalue# newKalue# isFoadin) Q
%ar callerFabel / el7label2incident2callerid)R %ar caller8ield / el7s&sdispla&2incident2callerid)R If the callerid +eld contains a %alid reference if7newKalue)Q Get the caller obJect so we can access +elds %ar caller / form2et,eference7callerid# popCallerInfo)R function popCallerInfo7caller) Q
if7loc TT UisFoadin TT newKalue U/ oldKalue)Q form2setKalue7location# caller2location)R form2setKalue7+rstname#caller2name)R form2setKalue7phone#caller2phone)R
a) 1 b) ( c) . d) 3 .?) Which of the followin component can aects the form loadin performance! a) Before Business ,ule b) Client Script c) -pdate Sets d) Script Includes .@) Which of the followin component is used to ma;e best wa& of Ser%er call from a client script! a) Script Includes b) Business ,ule c) Glide ,ecord Ouer& d) et,eference7) call
.) Which of the followin statement is the best practice to create a new 8irewall table in the Ser%iceNow instance! a) Create a 8irewall table that etends tas; table
b) Create a 8irewall table that etends cmdbci table c) 8irewall deatils are sensiti%e#so can not shown d) Create a 8irewall table without etens an& table 3E) Which of the followin component is used to ma;e a >li%ated "ri%illae! a) admin role b) s&sadmin role c) securit&admin role d) itil role 31) What is the component used for secure &our data durin web ser%ice interations! a) Business ,ules b) Access Controls c) I" Address Access Controls d) Import sets 3() Which is true for secure a table! a) table2DDNoneDD b) table2* c) table2+eldname d) +eld2* 3.) In a Ser%iceNow instance# there is a table called "roblem tas; and that etends 5as; table25as; table has a +eld called 0Short $escription0 and admin creates a new +led Called 0Short $escription0 in "roblem tas; table2 Which statement is true! a) "roblem tas; table o%errides Short $escription +eld b) "roblem tas; table form can show two Short $escription +elds b& personaliVin form c) 5as; table deletes Short $escription +eld d) "roblem tas; table does not allow creatin Short $escription +eld 33) Which of the followin tablecomponent shows details about stain data durin imports and interations! a) Import Sets b) 5ransform maps
c) -pdate Sets 39) Which one of the followin statements is true! a) 5as; table can be etended and it can etends an& other table b) 5as; table cannot etended c) 5as; table can be etended and it cannot etends an& other table 3=) What happens if a row le%el rule and a +eld le%el rule are in conict! a) ,ow and +eld le%el either rules met# and then operation is allowed b) ,ow and +eld le%el neither rules met# and then operation is allowed c) Both rules must be before and operation is allowed 3?) In a Ser%iceNow instance there is table called abc and that etends tas; table2 5here is a ACF in parent 7tas;) le%el and 5here are 5W' ACFS in child 7Abc) table le%el for A +eld2 Which one is true! a) >ither rule met# then access ranted b) Neither rule met then access ranted c) All rule met then access ranted d) 8ield cannot be accessed 3@) Fo7) used in business rule2 When Business rule ets eecuted where are the los captured a) b) c) d)
All Contet S&stem Fos >%ent Fos 5ransactions Fos
3) Who would act as the escalation point when there are certain issues in the proJect! a) >naement 4anaer b) "roJect 4anaer 9E) -ser is able read the record in ,estaurant 5able but not able to write the +eld Name2 5wo ACFs in place to the role restaurantuser 5able2* read ACF 5able2Name write ACF Which of the below statements is true a) 5he testin is incorrect2 5he user should be able to write in the +eld Name with the abo%e two ACFs
b) A new write ACF is to be created with Write Access to 5able2Name to the role c) A new update ACF is to be created with Write Access to 5able2Name to the role d) A new write ACF is to be created with table2* to the role 91) What is the write method to mirate con+rmation between two Ser%iceNow Instance! a) -pdate Set b) Import Set c) Business ,ule 9() Which one is used in Client Script a) lo7) b) form2etKalue7) c) current2-pdate7)
9.) What should not be done in a before Business ruleX a) r2:uer&7) b) current2setAbortAction7) c) current2update7) 93) What pluDin is used to capture transaction times a) Client 5ransaction 5ime
99) Which protocol is used to ma;e F$A" secure a) b) c) d)
F$A"S 5FS 655"S S'A"
9=) 6ow is the directories de+ned to capture information from A$ a) '- $e+nition b) ,$N $e+nition c) $N $e+nition
9?) When is K"N Supported b& Ser%ice Now a) When communication initiated from Customer Instance to Customer Networ; b) When Communication initiated from customer networ; to customer instance
c) When communication is initiated to and from Customer Networ; and Customer Instance
9@) What feature is used when we need to select multiple +elds as a uni:ue +led a) Coalesce b) Import
9) A Consumin web ser%ice is to be created2 What is re:uired to be de+ned in SN'W! a) A WS$F b) A 'utbound S'A" 4essae c) A Inbound WS$F
=E) An outbound S'A" messae is de+ned2 Which function can in%o;e the S'A" messae! a) -I "olic& b) Business ,ule c) -I "roperties
=1) 6ow to et a K"N connections established a) ,aise a 6i ,e:uest
=() Where do &ou +nd the details when an uprade is made! a) S&stem $ianostics M-prade 6istor& b) S&stem FoM-dpdate Set
=.) In a client script when should the call bac; option be used in etreference a) to create an alert b) 5o create an as&nchronous call c) Alwa&s
=3) 6ow do we appl& the default securit& permissions for all the base tables a) 6ih Securit& "luDin
=9) When the default action is set to $en&2 A new application module and tables were created2 No new ACFs were written2 Which of the statement is true2 a) 5he -sers should be able to see all the application# modules and tables and read# write and update the records b) 5he users will not be able to see an& of the new application# module and tables created and will not be able to read write and update c) 5he users will not be able to see an& of the new application# module and table created but will be able to read write and update if i%en access to the records
==)
Calculate release burn down – A 5otal release minus total stor& points in state – read& for testin B 5otal sprint minus total stor& points in state – read& C 5otal release minus total stor& points – completed $ 5otal sprints minus total stor& points – completed
=?) While implementin S5A,5N'W # when there are multiple scrum tasks are de+ned which one is chosen as the SN process7SN – StartNow) A 'ne SN product that has stories# sprints and releases B 4ultiple SN product that has its own stories# sprints and releases C 'ne SN product that has sprints and releases $ 4ultiple SN product that has prints and releases =@) In ser%icenow# which facilitates the separation of B'56 data and process A $omain separation B Compan& separation C Business rule $ Ser%er scripts =)
5he purpose of client transaction timin module a2 Gi%es some sliht chane in -I performance
b2 "ro%ides ranular %isibilit& of client transaction c2 >nables a better performance for a client transactions from Ser%icenow ?E)
6ow to in%o;e a S'A" messae from behind customers +rewall ! a2 -I action b2 CustomiVed WS$F c2 4I$ ser%er
?1) When a performance issue happens at the time creatin a new record# where a business rule runs for a before database acti%it& what should be a%oided ! a2 Current2setAbortAction7) b2 Gr2:uer&7) c2 Gs2e%ent2:ueue7) d2 Current2update7) ?() When ser%icenow tries to communication %ia 655"S and a WSF$s# which component supports this functionalit& a2 'dbc dri%er b2 ,ss feed c2 Web ser%ice ?.) When creatin an incident# if the customer wants to inore the unused incident numbers which automaticall& ets created a2 Create a business rule to chec; the last number in the incident table and enerate the new number upon creation of new record b2 Create a business rule that de+nes a new number as per our de+nition and it populates to user de+ned number +eld c2 >nable a assin number to tas; upon creation s&stem propert& d2 Its not possible in ser%icenow ?3) Which protocol is used for outbound messaes for email transaction in ser%icenow a2 Snmp
b2 Smtp c2 "op. d2 Inmp
?9)
6ow to debu securit& rules a2 >nable debu Access control b2 >nable SOF c2 >nable debu securit& d2 ,iht clic;# personaliVe clic; securit& rules
?=) 5he securit& 4anaer is enabled and its propert& is set to DENY access2 A new custom application# modules and +elds are created2 A itil role is associated to the application and module and no access controls are de+ned for that table2 5he user with the admin role los in2 Which one is true ! a2 5he user cannot %iew the application and module and doesnt ha%e access to read# write# create delete the records b2 5he user can onl& %iew the application and module and doesnt ha%e access to read write create delete the records c2 5he user has access to application and module and he has onl& read option to the records d2 5he user can access the application and module and he has the access to create write delete read the records ??)
6ow to ma;e a +eld not to be audited on an audited table ! a2 add noaudit / false b2 add noaudit / true c2 4a;e a table auditable b& addin noaudit attribute to +eld
?@) When is the riht situation to de+ne the et,eference with call bac; function
a2 When tr&in to implement a business rule b2 When tr&in to populate the %alues c2 et,eference has to be accompanied b& a call bac; function d2 et,eference cant be accompanied b& a call bac; function ?) When Fanuae "luin is acti%ated which of the followin is autoD translated ! a2 Additional Comments %alue b2 Custom 8ield labels **c2 Incident +eld labels d2 Short description %alue @E)
Business rule is written on which la&er **a2 Scriptin la&er b2 $atabase la&er c2 "rotocol la&er d2 -I
@1)
Which protocol is used for SS' ! a2 655" b2 SA4F c2 S'A" d2 F$A"
@()
4aimum "erformance latenc& and throuhput pin time a2 1EEEms b2 9EEms c2 (9Ems d2 ?9Ems
@.)
Consolidates securit& settins to one streamlined interface !
a2 >le%ated "ri%ilee b2 Contetual securit& c2 Access control d2 $omain separation @3)
Which is a ser%er side script ! a2 -I script b2 -I polic& c2 Business ,ule d2 Client Scripts
@9) Ser%iceNow pro%ides customers with a dedicated database#application and data isolation usin which one of the followin models! a2 SinleDZtenant b2 4ultiDZtenant c2 6&brid Cloud d2 $omain Separation @=) Within the Ser%iceNow application#a technical consultant has created and tested a new 'utbound S'A" 4essae2In order for the consultant to in%o;e the new S'A" messae within the Ser%iceNow application#which of the followin can be created! a2 -I "olic& b2 Business ,ule c2 -I "ropert& d2 Import @?) Which one of the followin is a %alid reason for a customer to obtain a K"N connection for their Ser%iceNow implementation! a2 >ncr&pt >nd user access to Ser%iceNow b2 >ncr&pt a S'A" messae to Ser%iceNow c2 >ncr&pt communication between a 4I$ Ser%er and a customer Ser%iceNow instance d2 >ncr&pt the communication path between a customer Ser%iceNow instance and their enterprise mail ser%er @@) Which one of the followin would impro%e the performance of loadin forms within Ser%iceNow! a2 ,educe the number of related lists con+ured for a form b2 Increase the number of client scripts for a table c2 ,educe the number of read onl& +elds de+ned for a form
d2 ,educe the number of mandator& +elds de+ned for a form
@) Which one of the followin is the proper s&nta for accessin the %alues of %ariables from the record producer script +eld! a2 form2et,eference7%ariablename) b2 form2etKariable7%ariablename) c2 producer2%ariablename d2 current2%ariablename E)
-I polic& cannot be applied to a2 -I list editin b2 ,eadDonl& on form c2 4andator& on forms 7* $ata "olicies are used for $ata Consistenc& throuhout the instance $ata policies used to set mandator& and readDonl& states for +elds * $ata policies applies on D taret records of web ser%ices D import sets D clientDside -I policies ) *
1) 5o consume a web ser%ice or mail ser%er outside customer ser%icenow instance #what has to be setDup in customer Ser%iceNow instance2 a2 Inbound mail action b2 'utbound S'A" messae c2 ,aise 6I tic;et () If K"N is established with Client and Ser%iceNow Instance what ets encr&pted a2 In ow to Ser%iceNow b2 'utow to Ser%iceNow c2 In and 'ut ow to Ser%iceNow .) Creatin a new default %alue to a Short $escription +eld of "roblem table which is etended from 5as; table a2 Chane default %alue of 5as; table b2 Write a dictionar& o%erride on Short description +eld on "roblem table c2 ,emo%e default %alue from Short description +eld on 5as; table 3) a2 b2 c2 d2 9) =)
Where to chec; ser%iceNow uprade lo! S&stem -pdate sets S&stem -prade 6istor& S&stem los 5ransaction los 6ow do &ou chane the loin pae of the customer ! Ans [ S&stem -I M Welcome "ae Content
Where do &ou chec; the performance los ! a2 S&stem los M 5ranscations b2 S&stem los M All
?)
6ow to debu securit& rules ACFs! Ans [ $ebu Securit& ,ules
@) 6ow to FoinDin without enterin a Sinle SinDon pae but directl& into the instance2 a2 Sidedoor2do b2 ,efresh Foin pae c2 Sideentrance2do ) 6ow to chec; the statistics of the instance2 a2 Statistics2do b2 Status2do 1EE) What is the primar& methodolo& used to prepare for one product in SN process **a2 Aile b2Water fall c2""4 d2S$FC 1E1)
What t&pe of Business rule can a client script ac:uire %alue from!
a2 Before b2 After c2 As&nc d2 $ispla& 1E()
Access Control Core concepts2
a2 Create#,ead#write#$elete b2 Create#,ead#-pdate#$elete
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1E.) Who is the focal point for all deplo&ment acti%ities! "roJect manaer >naement manaer 5echnical consultant 1E3) 6ow to ma;e +eld uni:ue2 "ersonaliVe the form add uni:ue chec;bo +eld
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1E9) 6ow data remains constant across ser%ice now platform -i polic& $ata polic& Access control list 1E=) 8or the update set mo%ement what criteria should be ensured! Both instances should be of same e# aspen Both instances should not be of same 1E?) Is Kpn supported if mid se%er is used in customer networ; Yes No $epends on ow of tra\c 1E@) What is the ideal ramp up speed ( user 7@D19seconds) 3 user 7D1( seconds) (9Ems 3@Ems 1E) 5he primar& deplo&ment methodolo& ** S$FC ""4 Aile Waterfall
11E) Before After $ispla& As&nc 111) F$A" S'A" 6ttps
Which is the business rule that can be used loball&
6ow to populate instance with data
11() form2et,eference is used for 12 S&nchronous ser%er call (2 As&nchronous ser%er call .2 Get the mouse pointer bac;
11.) 5ab is used to switch between +elds 2What is the similar function in ser%ice now to switch between +elds while creatin +elds2 a2 add tab in "ersonaliVe form la&out b2 ** tab chec;ed c2 i%e order for the +elds
113) What is most important in business rule a2 Wrap script in a function b2 Not wrap script in a function 119) 6ow 4I$ ser%er contact instance! a2K"N b2>CC Oueue c2655"
11=) $ot wal;in functionalit& when is it used a2 When multiple +elds are there on the form and if &ou want to et the %alues from each +eld b2Get %alues from reference +elds c2Get %alues from reference +elds which is connected to dierent tables
11?) 6ow instance et data from outside $irector& a285" b2F$A" c2S45" d2S'A"
11@) What is used to protect record based on its contet and table location2
Ans[ Conteual Securit&
11) Which allows the best wa& to fetch data from the ser%er a2 $ata base la&er b2 ** Scriptin Fa&er
1(E) Which scenario K"N is used a2 Connect end user to instance b2 F$A" usin port number .@ "',5 c2 F$A"S usin =.= "',52
1(1) 6ow to increase homepae performance a2 Switch o refresh time b2 ,educe refresh time c2 Increase refresh time
