There is no paper in the rear paper tray at the back of the printer. Resolution: 1. Insert Insert paper paper into into the the rear rear tray tray.. 2. Press the [Resume/Cancel] button on the device to continue. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1001 !range light blinking 2 ti"es Description:
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#o C$%$&$ Tray is inserted 'ithin the printer. Resolution: 1. !pen the paper output output tray tray on the front of the the device device.. 2. Place Place the C$%$&$ C$%$&$ ('ith ('ith the the printable printable surface surface facing facing up) up) onto the the C$%$&$ C$%$&$ tray tray NOTE: *ake sure that there is no dirt on the C$%$&$ tray +. Insert Insert the C$%$&$ C$%$&$ tray tray 'ithin 'ithin the inner inner cover, cover, ensuri ensuring ng the tray is kept kept level. level.
The above picture shows the CD/DVD tray . Press the [Resume/Cancel] button on the device to continue. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1002 !range light blinking 2 ti"es Description:
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#o C$ or $&$ is present on the C$%$&$ tray. Resolution: 1. !pen the paper output output tray tray on the front of the the device device.. 2. Place Place the C$%$&$ C$%$&$ ('ith ('ith the the printable printable surface surface facing facing up) up) onto the the C$%$&$ C$%$&$ tray tray NOTE: *ake sure that there is no dirt on the C$%$&$ tray +. Insert Insert the C$%$&$ C$%$&$ tray tray 'ithin 'ithin the inner inner cover, cover, ensuri ensuring ng the tray is kept kept level. level.
The above picture shows the CD/DVD tray . Press the [Resume/Cancel] button on the device to continue. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 100+%-02 !range light blinking 2 ti"es Description:
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#o paper in the cassette (paper tray). Resolution: 1. Insert Insert pape paperr into into the cass cassett ette e (paper (paper tray tray). ). 2. Press the [Resume/Cancel] button on the device to continue. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 100 Description: This error occurred due to one of the follo'ing reasons There is no paper in the cassette (upper). The paper source is incorrect. Paper is not loaded properly. Resolution: 1. /oad /oad paper paper in the casset cassette te (upper (upper). ). 2. /oad paper in the the paper paper source source suitable suitable for the paper paper sie. sie. The s"all sie photo paper such as 3 (10 14 c") or 4 (1+ 15 c"), or 6agaki can be loaded in the cassette (upper).
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NOTE If you cut plain paper into s"all sie such as 3 (10 14 c") or 4 (1+ 15 c") and try to print on it, a paper 7a" 'ill occur. +. 8lign 8lign the paper paper guides guides 'ith 'ith both both edges of the the paper 'hen 'hen you you load paper. paper. . Press the [O] button to dis"iss the error. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1005 Description: This error occurred due to one of the follo'ing reasons There is no paper in the cassette (lo'er). The paper source is incorrect. Paper is not loaded properly. Resolution 1. /oad /oad paper paper in the casset cassette te (lo'er (lo'er). ). 2. /oad paper in the the paper paper source source suitable suitable for the paper paper sie. sie. The large sie photo paper or plain paper such as 8, B4, 84, 5 10 (20 24 c"), /etter, or /egal, or envelope can be loaded in the cassette (lo'er). +. 8lign 8lign the paper paper guides guides 'ith 'ith both both edges of the the paper 'hen 'hen you you load paper. paper. . Press the [O] button to dis"iss the error. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top
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1200 Description The ink cover is open. Resolution 1. Close the ink cover and 'ait for a 'hile. $o not close the ink tank cover 'hile you are replacing an ink tank. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1202%-03 Description The paper output cover is open. Resolution 1. Close the paper output cover. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 120+ Description The cover has been opened 'hile printing is in progress. !ction 1. If paper is left inside the "achine, re"ove the paper slo'ly 'ith both hands and close the cover. 2. Press the "achine9s ["lac#] or [Colour] button to dis"iss the error. +. The "achine 'ill e7ect the blank paper and resu"e printing fro" the net piece of paper. . The "achine 'ill not reprint the page that 'as printing 'hen the cover 'as opened. Try printing again. NOTE $o not open or close the cover 'hile printing is in progress, as this can da"age the "achine. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1240%-1 !range light blinking + ti"es Description:
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The front door is closed. Resolution: 1. !pen the front door to allo' prints to eit. Note This error is detected at the start of printing or during printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1+00%-0+ !range light blinking + ti"es Description:
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8 paper 7a" has occurred during printing. Resolution: 1. /ocate and re"ove the 7a""ed paper fro" the printer. 2. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1+0+ !range light blinking + ti"es Description:
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8 paper 7a" has occurred in the rear tray. Resolution: 1. :e"ove the 7a""ed paper fro" the rear tray. 2. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1+0 !range light blinking + ti"es Description:
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8 paper 7a" has occurred in the under tray at the front of the "achine. Resolution: 1. :e"ove the 7a""ed paper fro" the under tray. 2. Press the [Resume/Cancel] button on the device.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1+10%-10 !range light blinking 10 ti"es Description:
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$ouble sided printing cannot be perfor"ed (paper sie not supported). Resolution: 1. The sies of paper suitable for double sided printing are !$, %etter, !& and &'()' 2. /oad correct paper sie and press the [Resume/Cancel] button. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1+11 Description The paper loaded in the cassette (upper) is 7a""ed. Resolution :e"ove the 7a""ed paper follo'ing the procedure belo' NOTE The po'er cannot be turned off 'hile the "achine is sending or receiving a fa, or 'hen the received fa or the unsent faes are stored in the "achine9s "e"ory. *ake sure the "achine co"pleted sending or receiving all faes before disconnecting the po'er cord. If you unplug the po'er cord, all the faes stored in the "achine9s "e"ory are deleted. 1. Press the [*top] button to cancel any print 7obs and turn off the "achine. 2. $etach the rear cover. +. $etach the transport unit cover. . Pull out the paper slo'ly. NOTE $o not touch the inner parts of the "achine. If you cannot pull out the paper, open the paper output tray. 4. 8ttach the transport unit cover. 3. 8ttach the rear cover.
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+, you were not able to remove the paper in step $ continue below: $etach the lo'er and upper cassettes. Pull out the paper slo'ly. If the paper is not loaded properly in the cassette, re"ove the paper and then reload it after aligning the edges of the sheets. NOTE < =hen reloading the paper, confir" that you are using the paper suited for printing and are loading it correctly. 10. 8ttach the cassettes to the "achine, and then press the [O] button. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1+12 Description The paper loaded in the cassette (lo'er) is 7a""ed. Resolution :e"ove the 7a""ed paper follo'ing the procedure belo' NOTE The po'er cannot be turned off 'hile the "achine is sending or receiving a fa, or 'hen the received fa or the unsent faes are stored in the "achine9s "e"ory. *ake sure the "achine co"pleted sending or receiving all faes before disconnecting the po'er cord. If you unplug the po'er cord, all the faes stored in the "achine9s "e"ory are deleted. 1. Press the [*top] button to cancel any print 7obs and turn off the "achine. 2. $etach the rear cover. +. Pull out the paper slo'ly. NOTE $o not touch the inner parts of the "achine. If you cannot pull out the paper, open the paper output tray. . 8ttach the rear cover. . 5. ;.
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+, you were not able to remove the paper in step - continue below: $etach the lo'er and upper cassettes. Pull out the paper slo'ly. If the paper is not loaded properly in the cassette, re"ove the paper, and then reload it after aligning the edges of the sheets. NOTE =hen reloading the paper, confir" that you are using the paper suited for printing and are loading it correctly. 8ttach the cassettes to the "achine, and then press the [O] button.
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If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top
1+1+ Description The paper 7a""ed as the "achine pulled in the printed paper. Resolution :e"ove the 7a""ed paper follo'ing the procedure belo' NOTE If the printed paper piles up on the paper output slot, the "achine "ay pull it in and the paper 7a"s inside the "achine. :e"ove the printed paper fro" the paper output tray before it a"ounts to 40 sheets. The po'er cannot be turned off 'hile the "achine is sending or receiving a fa, or 'hen the received fa or the unsent faes are stored in the "achine9s "e"ory. *ake sure the "achine co"pleted sending or receiving all faes before disconnecting the po'er cord. If you unplug the po'er cord, all the faes stored in the "achine9s "e"ory are deleted. 1. Press the [*top] button to cancel any print 7obs and turn off the "achine. 2. $etach the rear cover. +. $etach the transport unit cover. . Pull out the paper slo'ly. NOTE $o not touch the inner parts of the "achine. If you cannot pull out the paper, open the paper output tray. 4. 8ttach the transport unit cover. 3. 8ttach the rear cover.
+, you were not able to remove the paper in step $ continue below: $etach the lo'er and upper cassettes. Pull out the paper slo'ly. If the paper is not loaded properly in the cassette, re"ove the paper, and then reload it after aligning the edges of the sheets. NOTE =hen reloading the paper, confir" that you are using the paper suited for printing and are loading it correctly. 10. 8ttach the cassettes to the "achine, and then press the [O] button. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 101%-04 !range light blinking 4 ti"es Description: . 5. ;.
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The print head is not installed or has not been properly installed. Resolution: :esolving this error re>uires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility. Back to top 10+ !range light blinking 4 ti"es Description:
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8 print head te"perature sensor error has occurred. Resolution: :esolving this error re>uires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility. Back to top 104 !range light blinking 4 ti"es Description:
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?aulty data of the print head. Resolution: :esolving this error re>uires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility. Back to top 110%111%112%11+%11 Description The ink tank cannot be recognised. Resolution 1. !pen the ink cover and replace the ink tank 'ith the unlit la"p. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 154
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Description Printing cannot be eecuted because the ink cartridge installed is not co"patible 'ith this "achine. Resolution 1. Install an appropriate ink cartridge. Please vie' the co"patible ink cartridges for your "achine using our PI@*8 ink finder. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 153%-0 Description The ?I#- cartridge is not installed in the correct position. Resolution 1. *ake sure that each ?I#- cartridge is installed in the correct position. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 15 !range light blinking ti"es Description:
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*ore than one ink cartridge of the sa"e colour is installed in the printer. Resolution: 1. /ift the printer cover up. 2. /ocate the duplicate coloured ink cartridge (the colour is indicated on the label on the top of the cartridge). +. :e"ove and replace 'ith the correct colour cartridge. . Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1300 !range light blinking ti"es Description:
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The ink cartridge has run out. Resolution: 1. /ift the printer cover up. 2. Identify the ink cartridge that has run out (the ink cartridge flashes >uickly at around 1second intervals). +. :eplace the applicable ink cartridge and close the cover. . Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1330 !range light blinking ti"es Description:
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The ink cartridge has not been installed correctly. Resolution: 1. /ift the printer cover up. 2. Check that the red lights on the ink cartridges are all turned on. +. If no red light is activated on a particular cartridge, check that the cartridge is securely positioned and ad7ust if necessary. . 8lso "ake sure that the orange protective cap has been re"oved fro" the botto" of the ink cartridge. 4. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1350 !range light blinking ti"es Description:
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The ink cartridge is installed in the 'rong position (ea"ple < green cartridge installed in yello' slot). Resolution: 1. /ift the printer cover up. 2. Check that all ink cartridges are in the correct slots. :e"ove and install the ink cartridges into their correct positions if necessary. +. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top
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1351 Description *ore than one ink tank of the sa"e colour is installed. The la"p on the ink tank 'ill flash. !ction 1. Confir" that the ink tanks are installed in the appropriate positions. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1352%-14 !range light blinking 14 ti"es Description:
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The ink cartridge is not recognised. Resolution: 1. /ift the printer cover up. 2. -nsure a Canon ink cartridge is inserted and replace any non Canon cartridges if necessary. +. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 135+ !range light blinking 1+ ti"es Description:
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The re"aining ink a"ount is unkno'n. Resolution: 1. 8n ink cartridge that 'as once e"pty is installed in the printer. 2. :eplace the applicable ink cartridge 'ith a ne' one. NOTEA Printing 'ith a once e"pty ink tank can da"age the printer. +. If ink cartridge has been replaced, press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 135%-1 !range light blinking 1 ti"es Description:
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Ink cartridge is not supported (an ink tank that is sold in a different region fro" 'here the printer 'as purchased). Resolution: 1. /ift the printer cover up. 2. /ocate cartridge 'ith no red light and replace 'ith supported cartridge. +. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1353%-1+ Description The ink "ay have run out. Resolution 1. :eplace the e"pty ink cartridges. Canon reco""ends using ne' genuine Canon cartridges in order to obtain opti"u" >ualities. Please vie' the co"patible ink cartridges for your "achine using our PI@*8 ink finder .
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NOTE ince the infor"ation contained in the fa "ay be lost if it is printed in this condition, the received fa 'ill not be printed and 'ill be stored in the "achine9s "e"ory until the ink cartridge is replaced. ou "ust "anually print out faes that 'ere stored in the "e"ory. ou can change the setting so that the received fa is forcibly printed out instead of being stored in the "e"ory, but all or part of the fa infor"ation "ay not be printed because of the ink out condition. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 135%-0 Description The ?I#- cartridge is not installed properly. Resolution 1. :etract the output tray etension and the paper output tray, open the cover, and then re"ove the ?I#cartridges. 2. Then reinstall the ?I#- cartridges, push the ?I#- cartridge until it clicks into place.
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+. Close the cover. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 1355%-13 Description The ink has run out. Resolution 1. :eplace the ink cartridge and close the paper output cover. Canon reco""ends using ne' genuine Canon cartridges in order to obtain opti"u" >ualities. Please vie' the co"patible ink cartridges for your "achine using our PI@*8 ink finder .
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NOTE ince the infor"ation contained in the fa "ay be lost if it is printed in this condition, the received fa 'ill not be printed and 'ill be stored in the "achine9s "e"ory until the ink cartridge is replaced. ou "ust "anually print out faes that 'ere stored in the "e"ory. ou can change the setting so that the received fa is forcibly printed out instead of being stored in the "e"ory, but all or part of the fa infor"ation "ay not be printed because of the ink out condition. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility . Back to top 100%101 !range light blinking 5 ti"es Description:
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The 'aste ink absorber is al"ost full.
Denition: The Ink absorber absorbs the ink used 'hen cleaning is eecuted. In order to "aintain the best printing, the ink used 'hen cleaning is absorbed into the ink absorber inside the printer. Resolution: 1. :esolving this error re>uires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility. Back to top 102%10+%10%104%110%111%112%11+%11%114%-05 Description The ink absorber is al"ost full. Resolution 1. Press the "achine9s [O] button to continue printing. Then please contact your nearest Canon authorised service facility. Back to top 15;0%-0 Description The protective "aterial for the ?I#- cartridge holder or tape "ay re"ain attached to the holder. Resolution 1. !pen the paper output cover, and confir" if there is any protective "aterial or tape still attached to the ?I#- cartridge holder. 2. :e"ove any protective "aterial or tape, and then close the paper output cover. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 15+0 D1 !range light blinking 3 ti"es Description:
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8 print ti"eout has occurred in the C$%$&$ print operation. Resolution: 1. Press the [Resume/Cancel] button on the device to clear the error and to retry the print process. 2. Check that the C$%$&$ is inserted correctly in the C$%$&$ tray. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 151 D2%153 D2 !range light blinking 3 ti"es Description:
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The inner cover is open. Resolution: 1. Close the inner cover.
The above picture shows the inner cover. 2. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 1543 D1 !range light blinking 3 ti"es Description:
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There is an error 'ith the inner cover. Resolution: 1. !pen the Inner Cover.
The above picture shows the inner cover. 2. Close the inner cover. +. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 2001 !range light blinking ; ti"es Description:
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The connected digital ca"era or digital video ca"era does not support Ca"era $irect Printing. Resolution: 1. $isconnect the device fro" the printer by re"oving the cable fro" the printer and the device. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 2002 !range light blinking 1; ti"es Description:
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#onsupported hub. Resolution:
1. $isconnect the device by re"oving the EB connector fro" the printer and the device. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 2100 Description Paper larger than the sie setup in the print settings is loaded into the "achine. Resolution 1. Check the sie of the loaded paper, and then press the "achine9s [O] button. 2. The screen to select a processing "ethod is displayed on the /C$. ] buttons to select a processing "ethod, and then press +. :eload paper as necessary, use the [ the [O] button.
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NOTE =hen 9Print 'ith fed paper9 is selected, the "achine does not detect the paper 'idth for the current print 7ob. To disable the "achine fro" detecting the paper 'idth for all subse>uent print 7obs, set the "achine not to detect the paper 'idth by using the operation panel, the printer driver, or :e"ote EI. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2101 Description Paper s"aller than the sie setup in the print settings is loaded into the "achine. Resolution 1. Check the sie of the loaded paper, and then press the "achine9s [O] button. 2. The screen to select a processing "ethod is displayed on the /C$. ] buttons to select a processing "ethod, and then press +. :eload paper as necessary, use the [ the [O] button. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2102 Description
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The "achine has detected that the paper has been fed aligned to one side. Resolution 1. /oad the paper into the centre of the front tray and then slide the paper guides to align 'ith the both edges of the paper stack. 2. Press the "achine9s [O] button to dis"iss the error. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 210+ Description The "achine cannot detect the paper sie. Resolution 1. Press the "achine9s [*top] button to dis"iss the error and then try to print again. 2. If this error still occurs even after printing again, set the "achine not to detect the paper 'idth by using the operation panel, the printer driver, or :e"ote EI. Note $epending on the type of paper, the "achine "ay not detect the paper 'idth. 8dditionally, if the paper output cover is opened 'hile printing is in progress, the "achine "ay not detect the paper 'idth. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2400 !range light blinking 11 ti"es Description:
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8uto"atic print head align"ent failed. Resolution: 1. Press the [Resume/Cancel] button on the device to clear the error. 2. Perfor" the auto"atic print head align"ent process. ?or instructions on ho' to do this please select your product. Then vie' the available ?8F9s or alternatively do'nload a user "anual if needed. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 200 Description
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This error occurred due to one of the follo'ing reasons 8n error occurred 'hile copying. The docu"ent is still in the 8$?. 8n error occurred 'hile scanning and the docu"ent is still in the 8$?. Resolution 1. =hen copying, press the [O] button to dis"iss the error, and try to copy again. 2. If the docu"ent is still in the 8$?, press the [O] button to feed out the docu"ent. +. =hen scanning, press the [*top] button to cancel, and then try scanning again. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2500 Description The docu"ent feeder cover is open. Resolution 1. Close the docu"ent feeder cover and then press the [O] button. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2501 Description
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The docu"ent is 7a""ed in the 8$?. Resolution
NOTE 0 The po'er cannot be turned off 'hile the "achine is sending or receiving a fa, or 'hen the received fa or the unsent faes are stored in the "achine9s "e"ory. *ake sure the "achine co"pleted sending or receiving all faes before disconnecting the po'er cord. If you unplug the po'er cord, all the faes stored in the "achine9s "e"ory are deleted. 1. If you press the [*top] button during scanning the docu"ent 'ill stay 'here it is in the 8$? and a "essage 'ill appear on the /C$. Press the [O] button and the "achine 'ill feed the docu"ent out of the 8$?. 2. If the original gets 7a""ed in the 8$? press the [*top] button to cancel printing. +. Turn off the "achine. . :e"ove any pages other than the 7a""ed page fro" the 8$?, and then open the docu"ent feeder cover.
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Pull out the 7a""ed docu"ent fro" the 8$?.
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Close the docu"ent feeder cover and then turn on the "achine. If the docu"ent is 7a""ed in the docu"ent output slot, close the docu"ent tray as sho'n in the figure belo' and pull out the docu"ent.
Note 0 The docu"ent "ay not feed properly depending on the "edia type, or your environ"ent, such as 'hen the te"perature and hu"idity are either too high or too lo '. In this case, reduce the nu"ber of docu"ent pages to approi"ately half of the loading capacity. If the docu"ent still 7a"s, use the platen glass instead. =hen rescanning the docu"ent after clearing the error, rescan it fro" the first page. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2502 Description
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#o docu"ent in the 8$?. Resolution 1. Press the [O] button to resolve the error and then try again after loading the docu"ents. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 250+ Description The docu"ent is too long or is 7a""ed in the 8$?. Resolution 1. Press the [O] button to dis"iss the error. Then "ake sure that the docu"ent you are loading "eets the "achine9s re>uire"ents before redoing the operation. 2. If the docu"ent is 7a""ed in 8$?, press the [*top] button to cancel printing. +. Turn off the "achine.
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If a "ultipage docu"ent is loaded, re"ove any pages other than the 7a""ed page fro" the 8$?, and then open the docu"ent feeder cover.
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Pull out the 7a""ed docu"ent fro" the 8$?.
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Close the docu"ent feeder cover, and turn on the "achine. If the docu"ent is 7a""ed in the docu"ent output slot, close the docu"ent tray as sho'n in the figure belo' and pull out the docu"ent.
NOTE 0 The docu"ent "ay not feed properly depending on the "edia type, or your environ"ent, such as 'hen the te"perature and hu"idity are either too high or too lo '. In this case, reduce the nu"ber of docu"ent pages to approi"ately half of the loading capacity. If the docu"ent still 7a"s, use the platen glass instead. =hen rescanning the docu"ent after clearing the error, rescan it fro" the first page. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 250
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Description The sie of the docu"ent is not suitable for duple scanning. Resolution 1.
Press the [O] button to dis"iss the error. *ake sure that the docu"ent you are loading "eets the "achineGs re>uire"ents before redoing the operation. The sie of the docu"ent suitable for auto"atic duple scanning is 8 and /etter.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2;00 Description
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canning the print head align"ent sheet has failed. Resolution Press the [O] button to dis"iss the error. *ake sure that the print head align"ent sheet is set in the correct position and orientation on the platen glass. +. *ake sure the platen glass and the print head align"ent sheet are not dirty. . *ake sure the type and sie of the loaded paper is suitable for 8uto"atic Print 6ead 8lign"ent. ?or 8uto"atic Print 6ead 8lign"ent, al'ays load one sheet of 8 or /ettersied plain paper. 4. Print the nole check pattern to check the status of the print head. 3. If the error is not resolved, perfor" *anual Print 6ead 8lign"ent. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 2;01 Description 1. 2.
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Printing of the print head align"ent pattern is co"plete and the "achine is 'aiting for the scanning sheet. Resolution 1.
/oad the print head align"ent sheet on the platen glass. Place the sheet 'ith the printed side facing do'n and align the "ark
on the upper left corner of the sheet 'ith the align"ent "ark
on the "achine.
Close the docu"ent cover gently and then press the "achine9s ["lac#] or [Colour] button. The "achine 'ill start scanning the print head align"ent sheet, and the print head position 'ill be ad7usted auto"atically. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 100%-12 2.
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Description The specified data cannot be printed. Resolution 1.
=hen you print the content fro" C:-8TI&- P8:H P:-*IE* "ake sure that genuine Canon ?I#cartridges are all installed properly and then start printing again. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 101 Description The "achine does not support the paper sie you specified. Resolution 1. Press the [*top] button, specify the correct paper sie and then print again.
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NOTE If you print on the nonstandard sie paper, you can specify a custo" sie 'ithin the follo'ing range to print %oa1in2 in the cassette 34pper5: o =idthA 5;.0"" to 200"" (+.40 inches to .5 inches) o 6eightA 12.0"" to 15.;"" (4.00 inches to .25 inches) %oa1in2 in the cassette 3lower5: o =idthA;0.0"" to 214.;"" (+.4 inches to 5.40 inches) o 6eightA154.0"" to +44.3"" (.2; inches to 1.00 inches) If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 102 Description
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The "edia type and paper sie are not set correctly. Resolution 1.
Press the printerGs [ON/RE*46E] button to cancel printing, change the "edia type or paper sie setting, and then print again.
NOTE 7 Please vie' the different "edia types and paper sies belo' =hen the "edia type is set to 8hoto 8aper 8lus 9lossy ++ A et the paper sie to $(; <=cm ( <&cm (=indo's)%3 (*ac), or &( ) <-cm ( <>cm (=indo's)% &() (*ac). =hen the "edia type is set to 9lossy 8hoto paper A et the paper sie to $(; <=cm ( <&cm ('indo's)%$(; (*ac) =hen the "edia type is set to EnvelopeA et the paper sie to Envelope Com <= (=indo's)%Envelope ?<= (*ac) or Envelope D% (=indo's%*ac). If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 10+ Description •
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Cannot perfor" printing 'ith the current print settings. Resolution 1. Press the "achine9s [*top] button to cancel printing. 2. Change the print settings and print again. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 4010%4011%4012%400%4C20%3;00%3;01%3;02%3;10%3;11%3;20%3;21%3;+0%3;+1%3;+2%3;++ 3;+3%3;+%3;+5%3;+;%3;+8%3;0%3;1%3;2%3;+%3;%3;4%3;3%3800%3851%3B20%;400 B201%P22%P23%P2%P25%P2; Description
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8 printer error has occurred. Resolution 1. Turn off the "achine and unplug the po'er cord fro" the po'er supply.
2.
Plug the "achine back in and turn the po'er on. NOTE0 If you disconnect the po'er plug, all the faes stored in the "achine9s "e"ory are deleted. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 4100%P02 !range and green light blinking 2 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 4101 Description
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8 printer error has occurred. Resolution 1. :e"ove the protective "aterial that is preventing the print head holder fro" "oving, turn the "achine off, and turn it back on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 4110 !range and green light blinking 11 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 4200%P05 !range and green light blinking 5 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 400%P03 !range and green light blinking 3 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer.
2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 400%P04 !range and green light blinking 4 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 4B00%4B01 !range and green light blinking ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 4B02%4B0+%4B0%4B04%4B10%4B11%4B12%4B1+%4B1%4B14%P0 Description
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8 printer error has occurred. !ction 1. Please contact your nearest Canon authorised service facility. Back to top 4C00 !range and green blinking ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3000%P0+ !range and green light blinking + ti"es
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Description: 8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3001%3002 Description
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8 printer error has occurred. Resolution 1. If the paper output tray is closed, open it. 2. Turn off the "achine and unplug the po'er fro" the po'er supply. +. Plug the "achine back in and turn the po'er on. NOTE $o not close the paper output tray 'hile the "achine is in operation other'ise, an error 'ill occur. If you disconnect the po'er plug, all the faes stored in the "achine9s "e"ory are deleted. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility. Back to top 3010 !range and green light blinking 1 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3400%P20 !range and green light blinking 20 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3402 !range and green light blinking 1; ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover.
. Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3500%3501%P0; !range and green light blinking ; ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3850 !range and green light blinking 12 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 38;0 !range and green light blinking 1 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3B10 !range and green light blinking 1 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top 3C10 !range and green light blinking 2+ ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top ;000 !range and green light blinking 14 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary. 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top B200 -rror This could also be displayed as P10 or the orange and green light blinking 10 ti"es Description:
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B200 is a service error that can occur due to a hard 'are failure 'ith either the printer or the print head. Resolution: In "ost instances, a B200 error 'ill re>uire a repair at a Canon authorised repair centre, ho'ever prior to sending your printer for repair please follo' the steps belo' to try and resolve this error 1. Turn off the printer 2. $isconnect the po'er cable +. !pen the printer cover . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary 4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary 3. Close the cover . :econnect and turn on If the error "essage is still sho'ing, then it is necessary to deliver or send the printer to an authorised repair centre. If the printer is still under 'arranty, (generally one year fro" purchase) and supporting docu"entation is provided, then a free of charge 'arranty repair 'ill be carried out. If the 'arranty has epired, then any repairs can only be carried out at cost and charges 'ill apply. ou can find the details of your nearest repair centre using our interactive repair centre locator . If you o'n a PI@*8 P:!1 please contact us directly as you "ay be eligible for an onsite repair. Back to top C000 !range and green light blinking 21 ti"es Description:
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8 service error has occurred. Resolution: 1. Turn off the printer. 2. $isconnect the po'er cable. +. !pen the printer cover. . Check for any orange protective tape or 'hite polystyrene and re"ove if necessary.
4. Check that there are no foreign ob7ects in the printer (such as a paper clip) and re"ove if necessary. 3. Close the cover. . :econnect and turn on. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top E042 -rror Description:
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E042 is a service error that can occur due to an internal co""unication failure bet'een the printer and the print head. Resolution: In "ost instances, a E042 error 'ill re>uire a repair at a Canon authorised repair centre, ho'ever prior to sending your printer for repair please follo' the steps belo' to try and resolve this error 1. Turn off the printer 2. $isconnect the po'er cable +. =ait for a "inute . :econnect the po'er cable and turn back on If the error is still sho'ing and your printer uses one of the ink cartridges listed in the table belo' you can try reinstalling it. If this does not clear the error or your product does not use one of these ink cartridges then it is necessary to deliver or send the printer to an authorised repair centre. PGI-35/CLI-36
PG-37/CL-38
PG-40/CL-41
PG-50/CL-51
PG-410/CL-411
PG-440/CL-441
PG-445/CL-446
PG-510/CL-511
PG-512/CL-513
PG-540/CL-541
PG-545/CL-546
If the printer is still under 'arranty, (generally one year fro" purchase) and supporting docu"entation is provided, then a free of charge 'arranty repair 'ill be carried out. If the 'arranty has epired, then any repairs can only be carried out at cost and charges 'ill apply. ou can find the details of your nearest repair centre using our interactive repair centre locator . If you o'n a PI@*8 P:!1 please contact us directly as you "ay be eligible for an onsite repair. Back to top B/8CH I#H /!= Description:
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The ink level in the black ink cartridge is lo'. Resolution : 1. This is a "essage 'arning you that the ink cartridge is due to run out shortly. 2. If the "achine stops printing 'hen copying or photo printing, you can continue to print by pressing [O]. +. If the black ink cartridge runs out "ake sure you have a ne' Canon black cartridge ready to install. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top B/8CH I#H C68#J-$ Description:
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The "achine is asking 'hether you replaced the black ink cartridge. Resolution : 1. Press the left pointed arro' on the printer if you replaced the black ink cartridge. 2. Press the right pointed arro' if the black ink cartridge 'as not replaced. Printing 'ill resu"e. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C8##!T E- C8:$ TE:# !?? 8#$ !# Description:
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ou have inserted a da"aged or inco"patible "e"ory card into the Card lot. Resolution : 1. :e"ove the "e"ory card fro" the card slot. 2. Turn the po'er !?? and !# again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C8:$ :-8$ -::!: TE:# !?? 8#$ !# Description:
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There is a proble" 'ith the card slot. Resolution: 1. :e"ove the "e"ory card fro" the slot. 2. Turn the "achine !?? and !#. +. :einsert "e"ory card back into the slot. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C8:$ :-8$-: BE Description:
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ou tried to start photo printing 'hen the card slots 'ere in use by the co"puter. Resolution : 1. =ait until the card slot is no longer being used by the co"puter (this could take a fe' "inutes), then retry photo printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C8:T:I$J- K8**-$ Description:
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The print head holder cannot "ove. Resolution : 1. !pen the printer cover. 2. Clear any obstructions fro" the print head holder and then press [O]. Note $o not atte"pt to "ove the print head holder "anually. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C68#J- P8P-:IL- P:- M!HN Description:
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The sie of the paper in the auto sheet feeder and that specified in the paper sie settings are different. Resolution : 1. /oad the correct paper sie or change the paper sie setting. 2. Press [O]. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C6-CH P:I#T-: Description:
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?or so"e reason the "achine cannot operate. Resolution : 1. Turn the "achine O@@ and then ON again. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C!/ I#H C68#J-$O Description:
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The "achine is asking 'hether you replaced the colour ink tank. Resolution : 1. Press the left pointed arro' on the printer if you replaced the colour ink cartridge. 2. Press the right pointed arro' if the colour ink cartridge 'as not replaced. Printing 'ill resu"e. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.
Back to top C!/!: I#H /!= Description:
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The ink level in the color ink tank is lo'. Resolution : 1. This is a "essage 'arning you that the colour ink cartridge is due to run out shortly. 2. If the "achine stops printing 'hen copying or photo printing, you can continue to print by pressing [O]. NoteA If the colour ink cartridge runs out "ake sure you have a ne' Canon colour cartridge ready to install. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top C!&-: !P-# Description:
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The scan unit 'as opened during an operation. Resolution : 1. :eturn the can Enit to its original position. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top $8T8 I# *-*!: C8##!T TE:# !?? Description:
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ou are unable to turn !?? the "achine 'ith M!#%!??N button 'hen docu"ents are saved in "e"ory. Resolution : 1. The "achine is perfor"ing an operation. 2. =ait until the operation has finished then turn the "achine O@@ and ON. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top *8C6I#- I# E- C8##!T TE:# !?? Description:
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ou are unable to turn the "achine !?? 'ith the M!#%!??N button because the "achine is perfor"ing an operation. Resolution : 1. The "achine is perfor"ing an operation. 2. =ait until the operation has finished, then turn it O@@ and ON. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top #! ?I/- !# C8:$ Description:
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There are no available files on the "e"ory card. Resolution : 1. *ake sure you have recorded photographs in the appropriate for"at on the "e"ory card. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top P/-8- C/-8: P8P-: K8* 8#$ P:- M!HN or MT8:TN Description:
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There is a paper 7a". Resolution : 1. /ocate and re"ove the 7a""ed paper fro" the printer. 2. Press the [Resume/Cancel] button on the device to continue printing. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top P/-8- /!8$ P8P-: 8#$ P:- M!HN or MT8:TN Description:
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The paper feeder is e"pty.
Resolution : 1. /oad paper in the paper sheet feeder. 2. *ake sure the nu"ber of paper sheets is belo' the paper li"it "ark. +. Press [O], or press [*tart]. If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page. Back to top PET I# C8:T:I$JDescription:
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There is no print head installed in the "achine. Resolution : :esolving this error re>uires the assistance of a Canon authorised service facility. Please use the link at the top of the page to locate your nearest facility.
