GREAT LAKES INSTITUTE OF MANAGEMENT, CHENNAI IT for MANAGERS
A Report Submitted On
CA TECHNOLOGIES: RINGING THE CLOU! TO EARTH
Submitted ": FT#$%#&' FT#$%&&+ FT#$%&./ FT#$%&%# FT#$%&4# FT#$%&$/ FT#$%&7+
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So)m"* Kor* Amit Sin-*0e1- !u2*ni Md3 S-*m1 Im*m R*-u2 C-*)2* Ru5-ir 6*in Sunrit* C-oud-r"
Group 7 8 Se5tion Se5tion %
GROUP 8 / SECTION 4
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O0er0ie) T-e 5*1e 1tud" re0o20e1 *round *n IT bu1ine11 1o2ution1 firm b" t-e n*me of CA Te5-no2oie1, )-i5- i1 in t-e bu1ine11 of de0e2opin *nd 1e22in IT 1"1tem1 m*n*ement 1oft)*re 9 1e5urit" 1oft)*re3 T-e 5omp*n" )*1 founded in #+$4 b" C-*r2e1 3 *n *nd Ru11 Art;t3 Re5ent2", CA Te5-no2oie1 -*1 been 0*2ued *t #.3%' bi22ion US < in 6*n .&##3 T-i1 5*1e 1tud" prin5ip*22" e=p2*in1 in det*i2 *bout 52oud 5omputin *1 bein * di1rupti0e form of te5-no2o"3 E=*mp2e1 of 0*riou1 5omp*nie1 )-i5- -*0e 1u55e11fu22" *dopted 52oud 5omputin -*0e *21o been mentioned in t-e p*per3 In t-e 5onte=t of t-e 5*1e 1tud", 52oud 5omputin i1 0ie)ed b" CA Te5-no2oie1, t-e 5omp*n" in fo5u1, *1 * re0o2ution*r" 8 e0o2ution*r" 8 di1rupti0e te5-no2o"3 CA Te5-no2oie1> m*infr*me bu1ine11 *55ounted for 4&? of 5omp*n">1 re0enue in .&#&3 T-u1 t-e oriin*2 2ine of bu1ine11 )*1 1ti22 doin prett" )e223 So it1 pre2imin*r" bu1ine11 5*nnot be inored *nd t-ro)n *)*"3 @et, 1imu2t*neou12", it -*1 to 5on1ider t-*t *22 it1 52ient1 *re IT b*1ed 5omp*nie1 )-i5- -*0e *2re*d", or *re on t-e 0ere of 1)it5-in o0er to 52oud3 A22 it1 5ompetitor1 *re 12o)2" but 1ure2" mo0in to C2oud *1 )e223 CA Te5-no2oie1, t-u1, )*nt1 to m*e * 1ubt2e tr*n1ition to C2oud 5omputin )it-out -*0in to 5ompromi1e on M*infr*me3 CA Te5-no2oie1, t-u1, )*nt1 to formu2*te ne) 1tr*te" for 52oud 5omputin3 T-i1 5*1e t-u1 en5our*e1 u1 to *n*2";e *nd 1ue1t t-e furt-er 5our1e of *5tion of CA Te5-no2oie13
Identif" Identif "in CA Te5-no2oie1 e" 1tr*te" in Mo0in to t-e C2oudB E=p2*n*tion of t-e term Ai2it" in t-e 5onte=t of CA Te5-no2oie13 it- t-e emeren5e of 52oud 5omputin te5-no2o", CA Te5-no2oie1 )*nted to e1t*b2i1- it1e2f *1 * t-ou-t 2e*der in t-e IT bu1ine11 1e5tor3 A1 * p*rt of t-eir 1tr*te", t-e" *dopted mu2tip2e )*"1 *1 C2oud Computin )*1 * -i-2" 5ompetiti0e m*ret *nd it reuired f*1t mo0ement *2on t-i1 2ine to e1t*b2i1- it1 foot-o2d in t-e m*ret3
Ke" S Str*te tr*teie1 tr*teie1 for CA Te5-no2oie1 Te5-no2oie1 to Mo0e to C2oud: #D A5ui1ition1: To fi22 in t-e *p1 bet)een 1i221 *nd te5-no2o", CA te5-no2oie1 de5ided to o for *5ui1ition1 to -e2p bui2d t-e portfo2io it reuired to mo0e )it- it1 1tr*te"3 " t-e me*n1 of merer1 *nd *5ui1ition1, t-e" 1e2e5ted 1tr*tei5 p*rtner1, to -e2p t-em 0enture ne) m*ret1, ro) t-eir produ5t *)*rene11, *nd inter*te different te5-no2oie13 To bui2d * ne) m*n*ement inter*ted p2*tform, it *5uired nine 5omp*nie1 in nine mont-1 in52udin /Ter*, * turne" 52oud 5omputin p2*tform 1oft)*re firm, Ar5ot 1"1tem )-i5- pro0ided 52oud b*1ed *ut-enti5*tion 1oft)*re *nd m*n" 1m*22 GROUP 8 / SECTION 4
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enterpri1e1 *nd 1er0i5e pro0ider13 At one point of time, CA Te5-no2oie1> -*d *bout .'&(/&& 5omp*nie1 on t-eir r*d*r3 .D T-e CEO -*1 or*ni;ed t-e firm into ' 1tr*tei5 bu1ine11 modu2e1 ( Gro)in it1 M*infr*me u1ine11, S**S !e0e2opment, Se5urit", irtu*2i;*tion rodu5t !e0e2opment *nd C2oud Offerin13 T-e" be*n )orin on ettin t-e proper 1tru5ture to 5re*te * 1u1t*in*b2e bu1ine11 in 52oud re0o2ution3 T-e or*ni;*tion*2 1tru5ture fo5u1ed on e*5- indi0idu*2 fo5u1in on one pi22*r on2"3 T-e" )*nted to 2oo *t )*"1 to enter into t-e ne) m*ret *1 )e22 *1 fo5u1 on 5u1tomer1 for 2on term 1u1ten*n5e in t-e m*ret3 T-e" be2ie0ed in offerin u*2it" 1er0i5e )-i2e eepin t-eir or*ni;*tion *2ined *nd t-ri0in in 1tron 5orpor*te 5u2ture3 T-u1, t-eir 1tr*te" ref2e5ted * 5u1tomer fo5u1ed *ppro*5- )it- t-e introdu5tion of * Cu1tomer So2ution1 Group CSGD3 /D It -*1 introdu5ed * ne) dep*rtment 5*22ed Cu1tomer So2ution Group, t-e obe5ti0e of )-i5- i1 to e=52u1i0e2" 5*ter it1 52ient1 bier t-*t US! . i22ion3 It 1-ifted it1 *ppro*5- from bein produ5t 5entri5 to 5u1tomer 5entri53 It -e2ped to * re*t de*2 in refinin t-e produ5t offerin1 of CA Te5-no2oie13
Ai2it": i2it": CA Te5-no2oie1 er1pe5ti0e CA *1 * 5omp*n" -*1 found out 1ome 5-*ne1 in t-e )*" IT indu1tr" )or1 tod*"3 IT !ep*rtment1 *re -i1tor"3 T-e" re*2i;ed in no time t-*t bu1ine11e1 *re no 2oner dependent on IT dep*rtment13Comp*nie1 )*nt Ai2it"3 In term1 of CA Te5-no2oie1, *i2it" me*n1 not-in but * uinte11enti*2 f2e=ibi2it"3 Ho) ui52" 5*n t-e" et t-e )or done )-i2e 1imu2t*neou12" optimi;in t-e 5o1t 5on1tr*int T-e" *re *21o in 2ooout for te5-no2oie1 )-i5- i0e t-em 5u1tomi;*bi2it" *nd freedom to m*e *n" ind of 2*1t minute 5-*ne13 T-e" ne) t-*t t-e ne=t )*0e 5omin, )*1 of 52oud 5omputin *nd t-e" *re11i0e2" )ent *fter t-*t ne=t )*0e3 T-e" ui52" mo0ed to t-e po1ition 5*ptured b" 52oud 5omputin in no time *nd )it2o)er 5o1t13
-*t *re t-e 5urrent 5-*22ene1 in front of CA Te5-no2oie1 *nd -o) 1-ou2d t-e" t*52e t-emB C-*22ene1 #3
!e52inin of M*infr*me u1ine11 u1ine11 *D CA Te5-no2oie1 from 1t*rt )ere into m*infr*me bu1ine11 but )it*d0ent of ot-er te5-no2oie1, te*5-in m*infr*me 1i221 )*1 out of 0oue, in .&#&, t-e *0er*e *e of m*infr*me )orer )*1 '' to 4& "e*r1 o2d3
GROUP 8 / SECTION 4
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bD CA Te5-no2oie1 )ere not for)*rd 2ooin *nd )ere too -e1it*nt to enter t-e 52oud 1p*5e3 T-e" )ere )orin on t-eir *e o2d produ5t 2ine *nd e0en 1-o)in 1in1 of 5omp2*5en5" )it- t-*t produ5t 2ine3 .3
Competiti0e E En0ironment n0ironment a) Indu1tr" e=pert1 be2ie0ed t-*t M*infr*me(CA Te5-no2oie1> bre*d *nd butter, )*1 de*d *nd one3
/3
S2o) Gro)t- of t-e O Or*ni;*tion r*ni;*tion *D IT m*ret i1 not 1*tur*ted *1 it i1 5-*nin e0er" d*" *nd -*1 potenti*2 for ne) entr*nt1 bD T-ere -*1 *2)*"1 been * t-re*t of ne) entr*nt1 in t-e IT )or2d3
%3
S-iftin to C2oud Computin Computin *D A2inment *5ro11 CA Te5-no2oie1 or*ni;*tion, to tr*n1form t-e 5u2ture to mo0e *t t-e r*te of 52oud pre1er0in t-eir 2e*5" 52ient1 *nd 1oft )*re13 bD Communi5*tin t-e n*ture of 1tr*te" to it1 5u1tomer1 )it-out di1ruptin t-eir r*pport *nd m*int*inin t-eir re2*tion1 )it- 5u1tomer13
'3
In5orre5t Str*te" *D T-eir bu1ine11 1tr*te", or*ni;*tion 1tr*te" *nd inform*tion>1 1tr*te" )ere not *2ined3 T-e or*ni;*tion )*1 runnin 2ie * m*nuf*5turin 5omp*n", *nd )*1 intern*22" fo5u1ed3
43
Hi- Co1t1 *D T-ere i1 * mi15on5eption of 52oud bein 5-e*per3 It i1 not3 Soft)*re -*1 to be de0e2oped, *morti;ed *nd 1upported3 Initi*2 in0e1tment i1 -i-3
$3
C2ient S*ti1f*5tion *D C2ient1> 2ine1 of bu1ine11 -*d e0o20ed *round e=i1tin IT3 T-e" needed more but ui52", *t 2o)er 5o1t13 A21o, t-e *pp2i5*tion1 1-ou2d -*0e t-e 5*p*5it" to 5-*ne 2*ter if need *ri1e13
73
Se5urit" 9 Contro2 *D T-ere *re 1e0er*2 5on5ern1 o0er 1e5urit" *nd 5ontro23 C2oud 5omputin introdu5e1 ne) 1e5urit" 5-*22ene1 for bot- 5on1umer1 *nd pro0ider1 of 52oud 1er0i5e1 *5ro11 *22 t"pe1 of IT en0ironment13 !ue to 2imited dire5t 5ontro2 or 0i1ibi2it" o0er 52oud 1er0i5e1 in t-e 52oud, it i1 not e*1" to e*rn t-e tru1t of 52oud 5on1umer13 T-e 52oud 5omputin mode2 *11umed * 1-*red uti2it" *ppro*5- of *pp2i5*tion, t"pi5*22" 1tored or *55e11ed remote2" 0i* pub2i5 or pri0*te net)or3 App2i5*tion1 *nd 1er0i5e1 )ou2d 5ontinue to run bot- in1ide enterpri1e fire)*221 *nd in t-e 52oud3 Addition*2 reu2*tion *bout t-e e=port of d*t* 0*rie1 *5ro11 t-e 2obe *nd need1 to be *55ommod*ted3
+3
Mir*tion to C2oud
GROUP 8 / SECTION 4
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*D Mir*tion to 52oud i1 tou-er for bi 5omp*nie13 Or*ni;*tion1 *re 1eein to e=tend interoper*bi2it" bet)een 52oud *nd on premi1e identit"(b*1ed 1"1tem13 M*n" *pp2i5*tion1 )ere )ritten )it- ti-t2" 5oup2ed 1"1tem *r5-ite5ture *nd 5*n>t be 1imp2" mo0ed to * 2oo1e2" 5oup2ed 52oud en0ironment3 T-ere *re 1inifi5*nt time *nd 1)it5-in 5o1t in0o20ed3 #&3
Or*ni;*tion*2 er5eption *D er5eption of oin to t-e 52oud need1 to be *2ined bet)een CA Te5-no2oie1 intern*2 or*ni;*tion3 T-e tr*n1form*tion from 2e*5" )*" of t-inin to 52oud i1 to be done )-i5- i1 not e*1"3 T-e" -*0e to eep *2inment on t-e pro5e113
##3
Communi5*tion )it- t-e C2ient1 *D Communi5*tion *bout t-e n*ture of 1tr*te" *nd tr*n1form*tion, to it1 5u1tomer1 i1 ne5e11*r"3 It i1 5riti5*2 to 5-*ne t-e per5eption of 5u1tomer1 to *55ept t-e 52oud )it-out *ffe5tin t-e 1*2e1 *d0*nt*e3
So2ution1 #3
Impro0i1in M*infr*me .3& *D In .&&7, 5omp*n" *nnoun5ed M*infr*me .3& to m*e t-e m*infr*me 1o2ution1 e*1ier to u1e to 5re*te re*ter uniformit" *mon produ5t1 *nd pro0ide 1er0i5e to e*1e m*infr*me burden1 bD CA Te5-no2oie1 5*n u1e t-i1 M*infr*me.3& mode2 *nd 2e0er*e on b" *utom*tin meni*2 *nd monotonou1 t*11 for t-eir 2*re 5u1tomer1
.3
Merer1 * *nd nd A5ui1ition *D L*re 5omp*nie1 inter*te more r*t-er t-*n inno0*tin 1o t-e" *5uired m*n" 5omp*nie1 *nd bui2t upon t-em3 bD In retro1pe5t, Merer *nd *5ui1ition1 te*m -*d *bout .'& to /&& 5omp*nie1 on t-eir r*d*r *t one time *nd in nine mont-1 t-e" -*d *5uired nine or*ni;*tion1 *nd )it-in t)e20e mont-1 t-e" -*d in0e1ted 52o1e to <# bi22ion in *5ui1ition13
/3
C2oud Computin Computin Str*te" *D In C2oud mode2, CA Te5-no2oie1 found t-ree ne) 1o2ution1 J 0irtu*2i;*tion m*n*ement to en*b2e * pri0*te 52oud en0ironment, 1er0i5e *11ur*n5e *nd 1e5urit"3 bD A1 te5-no2o" i1 5on1t*nt2" 5-*nin t-e" )i22 -*0e to be5ome * 5omp*n" t-*t rein0ent1 5ontinuou12" *nd 2oo *t ot-er future 1tr*teie1 2ie bu1ine11 bein done in 1o5i*2 medi*3
%3
Ne) Str*te" J Cu1 Cu1tomer Centri5 *D CA Te5-no2o" )*1 re1tru5tured *nd reor*ni;*tion *nd * ne) 1tr*te" )ere imp2emented J t-e 5u1tomer f*5in *ppro*5-3
GROUP 8 / SECTION 4
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'3
E5onomie1 of S5*2e *D E5onomie1 of 15*2e )i22 -e2p o0er5ome t-i1 5-*22ene3
*1 C2oud * di1rupti0e or e0o2ution*r" to CA Te5-no2oie1B CA Te5-no2oie1 -*0e been in t-e M*infr*me bu1ine11 1in5e t-e *d0ent in #+$4>13 T-e" -*d been one of t-e m*or m*ret 2e*der1 *nd pioneer1 in t-e M*infr*me 1o5iet"3 it- * m*or of it1 intern*2 or*ni;*tion 1tru5ture in(2ine )it- t-i1 bu1ine11, mo0in into * 5omp2ete2" different te5-no2o" me*nt * m*or re1tru5turin of t-e or*ni;*tion3 C2oud 5omputin, for mo1t Indu1tr" undit1, )*1 1ti22 not * 1e5ure p2*tform3 Adoptin 52oud )*1 1ti22 * ri1 *nd *1 1u5-, t-e bier t-e firm, more 15epti5*2 it )*1 to mo0e to 52oud3 Fe) e=pert1 fe2t t-*t CA Te5-no2oie1 5ou2d 2e0er*e t-i1 opportunit" *nd -e2p t-e1e 2*re firm1 to mir*te to 52oud *nd -e2p t-em *utom*te pro5e11e1 in(2ine )itt-eir bu1ine11 need13 Ho)e0er, t-ere )ere ot-er1 )-o fe2t t-*t if CA Te5-no2o" mir*te1 to C2oud 5omputin, t-e" )ou2d be 5ompromi1in on t-eir bre*d *nd butter ( m*infr*me 1pe5i*2it" )-i5- in(turn )i22 e*t into t-eir re0enue3 H*n1en, )i22 *22 t-i1 in mind, identified t-ree e" *re*1 to t*ret J 0irtu*2i;*tion m*n*ement, 1er0i5e *11ur*n5e, *nd 1e5urit"3 T-e" found t-*t t-eir top 5u1tomer1 u1e *t(2e*1t * -undred S**S 1oft )*re1 e*5-3 T-e1e 2*re enterpri1e1 fo5u11ed more on de0e2opin IT 1o2ution1 t-em1e20e1 to meet t-eir bu1ine11 need13 CA Te5-no2oie1 under1tood t-*t if t-e IT 1er0i5e pro0ider1 did not re(*2in t-em1e20e1 )it- t-e 5-*nin te5-no2oie1 *nd 5-*nin need1 of 5u1tomer1, t-e" )ou2d et b"p*11ed *nd 5u1tomer1 )ou2d de*2 dire5t2" )it- t-e 0endor13 CA Te5-no2oie1 -*d t-eir 7'? re0enue 5omin from #&&& 5omp*nie1 )it- 0*2ued <. bi22ion *nd *bo0e3 Rem*inin 1-*re 5*me from #%&&& 5u1tomer1 0*2ued *bo0e
GROUP 8 / SECTION 4
Page 6
e be2ie0e, )it- *22 in(p2*5e for CA Te5-no2oie1, t-e" 1-ou2d 5on1ider *doptin C2oud Computin, *2t-ou- it m*" be * di1rupti0e to it1 m*in bre*d *nd butter( m*infr*me te5-no2o", but it i1 t-e )*" for)*rd3 It 1-ou2d t*e it *1 *n e0o2ution*r" for it1e2f *nd 1-ou2d 5*pit*2i;e on t-eir e=perti1e *nd r*pport *nd m*ret re5onition *nd be * -ue di1rupti0e p2*"er in t-e C2oud 5omputin dom*in3 If t-e" do not, t-e" mi-t be 5on1idered *1 1 ri1 *0er1e 5omp*n" *nd be 1tu5 )it- t-e *e(o2d M*infr*me te5-no2o" )-i5- )i22 1ome d*" in t-e ne*r future -it it1 bott2e ne5 2imit *nd CA Te5-no2oie1 mi-t find it impo11ib2e to 1u1t*in *nd -o2d up to t-e m*ret e=pe5t*tion13
T-u1, C2oud 5omputin i1: #3 !i1rupti0e to CA Te5-no2oie1 in t-e M*infr*me bu1ine113 .3 E0o2ution*r" for CA Te5-no2oie1 *1 * )-o2e to 1u1t*in *nd mo0e o0er t-e *e(o2d 1"1tem3 /3 An en*b2er to CA Te5-no2oie1 to be * di1rupti0e p2*"er if it *5t1 1)ift2"3
GROUP 8 / SECTION 4
Page 7
