Business_ANK_WB_1-5

 Answ  An swer er

Keyy Ke

 Answ  An sw er

Business Administr Administration ation and Finance Workbook Vocabulary and

Functional

Language

2

1

page 6

page 4 1

1. b

2. a

3. a

4. b

5. a

1

6. b

2. send ... fax, send ... e-mail 3. type ... agenda, update ... mailing list 4. receive ... visitors 2. 3. 4. 5. 6. 7.

screen her calls type a letter  schedule a meeting distribute the incoming mail show our visitors around order supplies

5 1. spreadsheets

5 1. ground floor 2. 3. 4. 5.

4 1. take minutes

5. hire 6. explain how to use 7. sell

2. develop 3. be in charge of 4. assist

4. b

3 1. take ... message, deliver ... message

Marketing Director  Financial Director  senior management Chief Executive Officer  staff 

4 1. describe

3. d

2. keep a log 3. search the Internet 4. answer incoming calls

Chief Executive Officer  staff  Marketing Director  senior management Personal Assistant Personal  Assistant

Personal Assistant  Assistant 3 1. Personal 2. 3. 4. 5. 6.

2. a

2 1. file documents

2 1. Financial Director 

2. 3. 4. 5. 6.

1. c

6. 7. 8. 9.

conference room warehouse toilets car park

2. prepare a presentation 3. keep track of  4. word processing, data entry

top floor  maintenance lift reception

6 1. a sheet of

4. a box of  5. a packet of 

2. a pair of 3. a roll of 

page 5

6 1. c

2. f

3. d

4. e

5. a

page 7

6. b

7 1. coat rack

7 1. Go up the stairs. 2. 3. 4. 5.

2. air-conditioner 3. waste paper bin

Turn right. Turn left. Go down the stairs. Go straight.

8 Tick: 1, 4, 5, 7

8 1. between 2. 3. 4. 5. 6. 7.

opposite on your left at the end of the corridor  on your your right Go past in front of, behind

1

2. c

3. g

4. a

5. d

9 1. d

2. b

3. a

4. c

10 1. b

2. a

3. a

4. a

Say It!

Say It! 1. f

4. filing cabinet 5. photocopier  6. projector  projector 

6. b

7. e

1. Tú eres responsable de recibir a las visitas. 2. Debes pedir suministros nuevos cuando sea necesario. 3. ¿Escribirías a ordenador esta carta, por favor? 4. Me gustaría encargar algunos suministr suministros, os, por favor. 5. ¿Cuánto cuesta cada paquete? 6. ¿Qué tipo quiere? 7. Nos hemos quedado sin grapas. 8. Debería llegar para mañana a las 9:00.

Business Administration and Finance Wo Workbook rkbook Photocopiable © B  Burlington Books

Keyy Ke

 An swer 3 1. F

2. F

3 1. c

2. f 

3. e

4. d

5. a

7. T 8. F

2. Domestic mail is sent in the country. 3. If a letter has got two enclosures, there are three things in the envelope. 4. The recipient got the letter. 5. You stamp the mail before you distribute it.

6. b

2 1. dial the phone number  2. 3. 4. 5. 6.

5. T 6. F

4 1. You weigh something to see how heavy it is.

page 8 1

3. T 4. F

contact someone record an outgoing message enter your access code press this button listen to my incoming messages

3 1. fast forward

5. 6. 7. 8.

2. receiver 3. volume 4. delete

4 1. off the hook

5 1. c 6

location modify cor d save

3. e 1

7

5. review 6. retrieve 7. replay

2. loudspeaker 3. loud 4. rewind

2. a

2

i

g h

5. d 3

6. b

t 4

n g o o d s

r p a

m r  c e

p

c

a

k

s

f  r  a g 8

h e

4. f

l

i

l

e c e n g t h

u m a r k e

9

5 1. paragraph 2. 3. 4. 5. 6.

upper case letters underline italics icon lower case letters

6 1. c

page

2. paperwork 3. insured

2. d

3. a

4. e

5. b

2. e

3. d

4. b

5. a

8 1. courier

8 1. log in

9 1. insure 2. update 3. special instructions 4. paperwork

4. reply 5. desktop

2. copy, paste 3. forward

Say It!

9 Tick: 1, 3, 5, 7 10 1. a 11

2. b

3. b

4. b

1. copy 2. attachment 3. font

5. a

4. log out 5. paragraph

Say It! 1. c

2. e

4. this side up 5. shipment 6. pick up, courier  4. name 5. paper  6. fragile

2. cool 3. protect

page 9

7 1. c

11

7 1. good condition

3. f

4. b

5. a

6. d

4

1. 2. 3. 4. 5.

Dialogue 1 collect the mail check all the items Make sure includes the correct postcode weigh the envelopes

1. 2. 3. 4.

Dialogue 2 put the goods attach our company label fill in this form delivered on time

page 10 1

1. 2. 3. 4. 5. 6. 7. 8. 9.

cheque job application request for information customer complaint bank statement receipt contract product manual directory

2 1. stamp 2. sign 3. weight

2

4. sort 5. collect

5 page 12 1

1. a

2. a

3. b

2 1. freight container 2. worldwide 3. reliable

3 1. quote 2. free of charge 3. compete

4. b 4. load 5. contact 4. guarantee 5. free of damage 6. loss

Business Administration and Finance Workbook Photocopiable ©B Burlington Books

l

Key

 An swer 4 1. e

2. h

3. g 4. f 

5. a 6. c

7. d 8. b

5 Tick: 2, 3, 4, 6 6 1. requirements 2. start a business 3. risk 4. advantages

5. 6. 7. 8.

manufacturer  investment ensure profits

Page 13

7 1. b

2. e

3. d

4. a

5. c

8 1. a 2. b

3. a

4. b

5. b

6. a

3. a

4. b

5. a

6. b

Say It! 1. b

3

2. b

Business Administration and Finance Workbook Photocopiable ©B Burlington Books

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