Course Description Course Title Course Code Credit Hours Course Type Prerequisite Semester Textbooks
Business correspondence in English and Arabic 1202233 3 hours Compulsory Requirement 1201131+ 1201112 Third “Business correspondence from Theory to Practice” (In
Arabic and English) Sharif Hamawi and Rashid Awdah, Amman ,1999
Course Description This course focuses primarily on business correspondence in Arabic and English. Therefore, students will study different types of letters: personal, governmental and business. Among the most important forms of business corres correspon ponden dence ce the course course will will cover cover are inquir inquiry, y, emplo employme yment, nt, order order letters and how to write a resume. Finally, this course aims at giving the students an idea about the importance of memos and how to write reports as well as knowing the principles and steps that clarify the ways of writing these reports in addition to the features of a good report.
Course Objectives
154
Teaching Outputs
General Objectives
Knowledge of: the importance of business correspondence • the types of business correspondence (inquiry, • Epistemic Outputs pricing and order letters) the other types of business correspondence such • as complaint, apology and employment letters the importance of Resumes • the importance of memos • the importance of reports • Understanding: the uses of business correspondence in practical • life the different types of business correspondence • which include basic inquiry, pricing and order Comprehension Skills letters the other types of business correspondence such • as complaint, apology and employment letters the principles of writing memos • the bases of preparing reports • Ability to: Distinguish the different types of business • correspondence Thinking Skills Master the other types of business correspondence such as complaint and apology Prepare a CV (resume) • Write memos • Write reports • Ability to master the importance and types of business correspondence and how to prepare Application Skills resumes, employment letters, as well as preparing memos and writing different types of reports. •
•
Behavioral Objectives
155
By the end of this course, the student is expected to be able to: explain the main elements of the communication process identify hurdles to communication and describe ways to eliminate • them state the guidelines for fostering effective communication • improve the ability to communicate efficiently • handle audience & practice effective information exchange • handle telephone calls • receive visitors & inquiries • •
Teaching Activities
• • • • • •
Lectures as per schedule Preparing presentation Discussing case studies Solving problems Role-playing Mental exercises and workshops
Teaching Aids • • • • •
White board. Overhead projector. Data-show. Internet Audiovisual tapes.
Teaching Resources 156
Books
“Business correspondence from theory to application (in English and Arabic) By: Sharif Hamawi and Rashid Awdah, Amman , 1999 “ Business Correspondence” By: Fuad Salim and Nihad Kawrsha, Amman, 2000 “Report Writing” By: Nadir Abu Shaikha Amman , 1999 Effective Business communication By: Murpy H., and Thomas J., 7th ed., McGraw Hill, 1997 •
•
• •
Internet Websites
www.emerald-library.com www.communication .com www.harvard-library.com www.find.com. www.officecommunication.com www.bn.com. www.about.com
Periodicals • • • • •
Harvard business review. Journal of management Journal of communication Academy of management review Journal of business ethics
Used Software
•
Coordination with the computer department in progress .
Homework and Tasks
157
• • • •
Practicing learning that is based on problem-solving. Role playing. Dialogues & conversations Presentations & mini projects
Evaluation Methods Evaluation Tools First Exam Second Exam Term Works: homework, assignments,
Mark 20 % 20 %
20%
projects, etc. Final Exam
40 %
Lecture Distribution
Week Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Week 14
Contents In Arabic Communication: definition and importance Communication process & elements Types of business correspondence: inquiry, pricing and order letters Types of business correspondence (continued) • Other types of business correspondence: Complaint and • apology letters Employment Letters • Preparing a C.V. • Preparing Internal Memos • Preparing Reports • • • •
In English Correspondence : concept , definition Importance of Correspondence • Type of Correspondence • Employment Letters • Preparing a C.V. • Preparing Internal Memos • •
158
Week 15 Week 16
Preparing Reports Revision and Final Exams •
159
