PCTI Question Bank BUSINESS COMMUNICATION (1-MARKS questions) Q: 1The The mos mostt eff effec ecti tive ve way way of of com commu muni nica cati tion on –
a) Written b) Verbal Verbal c) Both of above d) None of the above Ans:- A Q: 2-
Barr Barrie iers rs of writ writte ten n com commu muni nica cati tion on can can be be a) Language b) Expressions Expressions c) Verbal d) None of the above Ans:-A
Q: 3-
What What do do you you think think is necessa necessary ry to to perfo perform rm a speci specific fic job in desi desired red manner. manner. a) Advice b) Administr Administration ation c) Management d) All of the above Ans:-A
Q: 4-The different kinds of listing are asa) Disseminative b) Evaluation Evaluation c) Emphatic d) All Ans:-D Q:5-The full form of the abbreviation CEO is (a) Chief Chief Electricit Electricity y Office Officer r (b) Chief Chief Executive Executive Officer Officer (c) Common Common Executi Executive ve Officer Officer (d) Chief Executive Executive Official Official Ans: B
Q: 6-Agenda is also called as ________________
(a) Thought Thought of the the day day (b) Task Task of the day (c) Orders Orders of the day (d) Terms Terms of the day Ans C Q: 7-________________ is an announcement sheet that is sent to specific group of people. (d) (d) Noti Notice ce (e) (e) Memo (f) (f) Circ Circul ular ar (g) (g) Lett Letter er Ans: C Q: 8-The thought & feelings conveyed can be – a) + Ve, -Ve b) -Ve, indirect indirect c) + Ve, indirect d) + Ve, direct Ans:-A Q: 9-Eye contact is very important in – a) Face to face communication b) Verbal Verbal c) Written d) Indirect Ans:-A
Q: 10-Rooms selected for meeting should be – (h) (i) (i) (j) (k)
Well ventilated, ventilated, quite Spac Spacio iou. u.ss Any. Manage Manager’s r’s room. room. Ans:-A
adequate adequate lighting. lighting.
Q: 11-Before starting any activity it becomes necessary to stop & think about. a) The objective b) The alternat alternatives ives c) Cost involved d) All Ans:-D Q: 1212-
Some Someti time mess stre stress ss can can bebea) Positive promoter b) Motivator Motivator c) – Ve promoters d) Both a and b Ans:-D
Q:13- _________________ is the most basic type of listening (l) (l) Comp Compre rehen hensi sion. on. (m)Discriminative . (n) Eval Evaluat uative ive.. (o) (o) Dial Dialogi ogicc Ans: B Q: 14- Elements Elements of communication communication would include: a) Channel b) Message Message c) Sender d) All Ans:-D Q: 15-.__________________ describes all forms of human communication that are not verbal. a. prosody b.vocalics c.haptics d.para language
Ans: D Q: 1616-
Hearing Hearing disorde disorderr or illnes illnesss etc etc fall fall in to the the categ category ory of of – a) Physiological b) Physical Physical c) Mentally d) None Ans:-A
Q: 17are.
Differ Different ent types types of barri barriers ers that that can can come in the the way of effec effective tive commu communica nicatio tion n
a) Physical b) Cultural Cultural c) Mechanical d) All Ans:-D Q: 1818-
In a life life span span of of 72 years years,, how much much the the average average time time is is spent spent on working working.. a) One fifth b) One third third c) Half d) None Ans:-A
Q: 19-It is very useful in collecting dues from customers. a) Business letters b) Verbal Verbal c) Personal letters d) None Ans:-A Q: 2020- “Commun “Communicat ication” ion” is is an exchang exchangee of facts facts,, ideas, ideas, opinion opinions, s, and and emotio emotions ns by two two or more persons. It is quoted by. a) Newman & Summers b) Anderson Anderson c) Bellows d) None Ans:-A Q: 2121- Successful Successful people people reveal reveal the the value of a) Money b) Time
c) Knowledge d) Information Ans:-A Q: 22- What are are principle principle of effectiv effectivee communication. communication. a) Clarity of objective b) Selection Selection of media media c) Feedback d) All Ans:-D Q: 23- objective objective of the letter letter can be known known in one glance by by reading the the a) Body of letter b) Heading Heading c) Subject d) Both a and b Ans:-C Q: 24- An organization organization can function function as a ________________ ________________ only by communicat communicating ing effectively with the environment.
(p) (p) Group roup (q) (q) Syst System em (r) (r) Chann hannel el (s) team Ans: B Q: 2525-
The most most visib visible le part part of face face-to-to-face face commun communicat ication ion is. is. a) Body language b) Language Language c) Gestures d) Positive Ans:-A
Q: 2626-
This This is ver very y impor importa tant nt in the the busi busines nesss worl worldda) Handshake b) Appearance Appearance c) Gesture d) Eye-contact Ans:-A
Q: 27-
If the the eye contac contactt is brief brief or we take take our eyes eyes off off the perso person n soon, soon, it indica indicates tes a) Nervousness & embarrassment b) Exasperation Exasperation c) Boredom or frustration d) None Ans:-A
Q: 28-
A head head bent low dependi depending ng upon upon situat situation ion would would meanmeana) Gesture of shame b) Modesty, Modesty, Politeness Politeness,, diffidence diffidence c) Both a and b d) Disapproval Ans:-C
Q:29 Q:29
One of the the met method hodss of buil buildi ding ng + ve ve rela relati tions ons with with oth other erss are are aski asking ng for for a) Advice b) Time c) Favor d) Both a and b Ans:-D
Q: 3030-
Comm Communi unicat catio ion n is a proce process ss of of whic which h type type a) One way b) Two-way Two-way c) Irreversible d) All Ans:-D
Q: 3131-
Whic Which h state stateme ment nt appl applie iess to a “Mes “Messa sage ge”? ”? a) The message received by the communication b) The message message sent sent by the the communicatio communication n c) The reply sent by the communication d) The reply received Ans:-C
Q: 32-
Adva Advanta ntage ge of readi reading ng prese present ntat ation ion is a) Eye contact is not maintained with audience b) Accuracy Accuracy is maintai maintained ned c) Remove hesitation d) Good gesture is maintained
Ans:-B Q: 33-.____________________ is the full form of the abbreviation TQM. a. team quality management b. total quality management c. total quality manager d. total quality management Ans: D Q: 3434-
It is normall normally y writte written n below below the the complim compliment entary ary clos closee in a lett letter. er. a) Signature b) Salutation Salutation c) Subject d) Date Ans:-A
Q: 35-
Memo isa) A presentation for considering something b) Direct Direct written written message, message, which which must be remembered. remembered. c) A legal document d) A document that is circulated. Ans:-A
Q: 3636-
If a pers person on top topss his his fee feett foot foot it it woul would d mea mean. n. a) Impatience b) Uncontrolled Uncontrolled c) In hurry d) Angry Ans:-A
Q: 3737-
The mast mast valuab valuable le asse assett of of a compa company ny is a) Money b) Material Material c) People d) All Ans:-C
Q: 3838-
________ __________ __ you you left, left, the atmosph atmosphere ere in in the offi office ce has has not been been as nice. nice. a) Before b) After After c) Since d) When Ans:-C
Q: 3939-
The job is badly badly paid____ paid________ ____ I’m looking looking for another another one. one. a) But b) So c) And d) Before Ans:-B
Q: 4040-
________ ________ he he was the best best-qua -qualif lified ied candi candidate date,, he didn’t didn’t get get the the job. job. a) Although b) As c) But d) When Ans:-A
Q: 4141-
Dial Dialogi ogicc lis liste tenin ning g is is als also o know known n as as a) Evaluating b) Therapeutic Therapeutic c) Relational d) Appreciative Ans:-C
Q: 42-
The MS-off MS-office ice has present presentati ation on softw software are calledcalleda) Power point b) Word Word c) Excel d) Access Ans:-A
Q: 4343-
In the the count country ry the the peopl peoplee ____ _______ _____ __ fri friend endly ly a) Is b) Are c) Has been d) Were
Ans:-B Q: 4444-
It is is comm common on to to move move from from the country countrysid sidee to find___ find_____ __ a) Job b) Jobs c) A job d) The job Ans:-C
Q: 4545-
There There are are ____ ______ __ deg degre reee of compa compari rison sonss – a) 2 b) 3 c) 4 d) 4 Ans:-B
Q:46Q:46-
All All call callss shou should ld be be answ answer ered ed wit with h in _____ ________ ___ rings rings a) 2 b) 4 c) 3 d) Any Ans:-C
Q: 4747-
Differ Different ent types types of lett letters ers used used for printi printing ng are are called called--
a) Font b) Colors Colors c) Slides d) Alignment Ans:-A Q:48- The primary goal of communication is to _____________________ (t) (t) to cre creat atee barr barrie iers rs (u) to create create noise noise (v) to effe effect ct a chang changee (w) none of them them Ans: C Q:49-The ________________ of the correct channel depends on the situation under which the communication takes place (x) (x) Chan Chance ce (y) (y) Choi Choice ce (z) (z) Chang hangee (aa)channel
Ans: B Q:50- A message can be misinterpreted because of __________________ (bb)Bans (cc)Receiver (dd)Barriers (ee)sender Ans: C
(1-marks) TRUE-FALSE:
Q: 51- All managers managers of the organization organization should should be involved in the meeting meeting irrespective irrespective of whether they contribute to the meeting or not (T/F) Ans:-F Q: 52Ans:-T
Goals promote enthusiasm in an organization –
(T/F)
Q: 53Ans:-T Q: 5454-
Working away from home make it easier to focus on your job –
(T/F)
Someti Sometimes mes one one has to to give up up what is merel merely y good in in order order to do what what is best best,, (T/F)
Ans:-T Q: 5555Ans:-F
Emphati Emphaticc list listing ing is is most most practic practiced ed by by manage managers. rs.(T/ (T/ F)
Q: 5656Ans:-F
House House jour journals nals are a type type of of oral oral comm communic unicati ation.( on.(T/F T/F))
Q: 57Ans:-T
Feedback Feedback is immedi immediate ate is Busines Businesss orga organiza nizatio tion.(T n.(T/F) /F)
Q: 5858Ans:-F
Visio ision n is is inb inbor ornn-(T (T/F /F))
Q: 5959Ans:-T
Manager Managerss communi communicat cation ion the the vision vision of the the company company to to his team team male males.(T s.(T/F) /F)
Q: 60- While While writi writing ng memos memos the writ writer er needs needs to be concer concerned ned about about the sensit sensitivi ivity ty of the wordings.(T/F) Ans:-F Q: 61-
The simple simplest st proposa proposall rese resembl mbles es memo memo-ra -random ndom.(T .(T/F) /F)
Ans:-T Q: 6262Ans:-F
The form formali ality ty requir requireme ement nt of prop proposal osalss are always always the the somesome-(T/ (T/F) F)
Q: 6363Ans:-F
Manage Management ment can functi function on smooth smoothly ly witho without ut commu communica nicatio tion n (T/F) (T/F)
Q: 6464- Success Success is achie achieved ved by men men and and woma woman n of caution caution -(T/F) -(T/F) Ans:-F Q: 65- We can not understand the intention of the author while reading any given text (T/F) Ans:-T Q: 66 66 Ans:-F
Memo Memo can can not be stru structu cture re in email email syst systemem-(T/ (T/F) F)
Q: 6767Ans:-T
The whole whole concept concept of of achiev achieving ing succe success ss begins begins with with how you you think think (T/F (T/F))
Q: 6868Ans:-T
Report Report plays plays an an import important ant role role as a vehicle vehicle of commu communica nicatio tion.(T n.(T/F) /F)
Q: 6969Ans:-T
Busine Business ss comm communi unicati cation on is is alway alwayss goal goal orie oriented nted.(T .(T/F) /F)
Q: 7070- There There will will be confus confusion ion & disco discomfo mfort rt if speec speech h & gestur gestures es are prop properl erly y cocoordinated-(T/F) Ans:-F Q: 7171Ans:-T
Writ Wr itte ten n commu communic nicat ation ion is is 2-way 2-way proc proces esss (T/F) (T/F)
Q: 72Ans:-F
People People belong belonging ing to diff differe erent nt culture culturess send of of the same same type type of signa signals( ls(T/F T/F))
Q: 73(T/F) Ans:-T
In face face to face sett setting ing people people are are simulta simultantan ntaneous eously ly sender senderss & receiver receiverss of info.
Q: 7474Ans:-F Q: 7575Ans:-T
Poor Poor eye eyess limi limitt your your dee deeds ds (T/ (T/F) F) Regular Regular discipl disciplines ines are tasks tasks that that we comple complete te daily daily (T/F (T/F))
Fill In the banks:
Q: 1- Every manager in a modern modern system system tries tries to to maintain maintain _________ relations relations with with _____ . Q: 2The wor words ds and and _____ _______ ___ _ that that a commu communic nicat ation ion chos chosee to deli deliver ver a mas massa sage ge can can take tremendous diff on how the message is ________. Q: 3-
_____ ________ _____ __ langu languag agee compl complem ement entss ver verba ball com commu munic nicat ation ion..
Q: 44-
A key key to cond conduc uctt a succe success ssful ful meet meeting ing is is to ____ _______ ____ _ it thor thoroug oughly hly..
Q: 55-
The minute minutess help help to to hold hold partic participa ipants nts to their their ________ _________ _ & turn turn their their prom promise ise _______.
Q: 6-
____ ______ ____ ___ _ is is doi doing ng yest yester erda day’ y’ss wor work k tod today ay..
Q: 7-
One of the barr barrie iers rs to comm communi unica cati tion on are are cal calle led__ d_____ _____ __
Q: 88. Q:9Q:9-
The The patt patter ern n of bus busin ines esss lett letter er is is call called ed__ ____ ____ ___ _ Exam Exampl ples es of envi enviro ronm nmen enta tall str stres esss is is ___ _____ ____ ____ __
Q: 1010-
Whatev Whatever er of fell fell deep deep within within ours ourselve elvess is immed immediate iately ly refle reflected cted in in the ____. ____.
Q: 1111-
_____ _______ __ is vital vital for for mana manage gers rs to to take take decis decisio ions. ns.
Q: 1212-
Goal Goalss keep keep our our ___ _____ ____ __ str strai aigh ght. t.
Q: 1313- _____ ________ ______ ___ are are the the grea greate test st time time was waste ters rs for for Executives. Q: 1414- When When people people don’t don’t know whethe whetherr to believe believe what what they they are are hearing hearing or what what they they ________. Q: 1515- The conce concept pt of achie achievi ving ng succ succes esss begi begins ns wit with h ________ mental mental attitude. attitude. Q: 1616- Some Some people people tend tend to to play play with with their their lock lock of hair hair or pen pen when when they they are _____ ______. _. Q: 17-
During During negotia negotiatio tion n one one needs needs to to cont control rol ________ _________. _.
Q: 1818-
____ ______ ____ ____ __ is is the the ind index ex of of hear heart. t.
Q: 1919-
The gre greate aterr the ges gestu ture re the the loude louderr the ____ _______ ____. _.
Q: 2020-
Many Many speaker speakerss write write & learn learn entir entiree speeche speechess in _______ _______ type type of pres present entatio ation. n.
Q: 2121-
_____ _____ is the most most reme remembe mbered red eleme element nt in formi forming ng an impre impressi ssion on of someo someone. ne.
Q: 22-
The best best way way in a +ve relat relations ionship hip is to admit admit where where you you are are ________ _________ _
Q: 23-
Communi Communicat cations ions has come from from Latin Latin word___ word_______ ______ __ .
Q: 2424-
It is is said said that Indians Indians are good planner plannerss but but bad bad ______ ______..
Q: 25-
Memo Memora randu ndums ms are are ____ ______ ____ __ lett letter ers. s.
Q: 2626-
All All dre dream amss hav havee a ____ _____ _.
Q: 2727-
________ __________ __ should should be seen seen as a mileage mileage makes makes on the the road road to succe success. ss.
Q: 2828-
The grea greates testt advantag advantagee of oral oral comm communic unicati ation on is ____ _____ _ response response..
Q: 29- _______ _______ means means linki linking ng words words or or phrases phrases toget together her so that that the the whole whole text is is clear clear & readable. Q: 30- The first first step step of note note taking taking is _______. _______.
Answers of Fill Ups: Q1. (Business, individuals) Q2. (Channel, received) Q3. (Body) Q4. (Plan) Q5. (Responsibility, Action) Q6. (Procrastination) Q7. (Noise) Q8. (Layout) Q9. (Humility) Q10. (Face) Q11. (Information) Q12. (Priorities) Q13. (Interruptions) Q14. (Body language) Q15. (+Ve) Q16. (Nervous) Q17. (Emotions) Q18. (Face) Q19. (Speech) Q20. (Memorize) Q21. (Eye contact) Q22. (Wrong)
Q23. Q24. Q25. Q26. Q27. Q28. Q29. Q30.
(Cummins) (Executers) (Internals) (Cost) (Failures) (Immediate) (Cohesions) (Identify key points in the text)
(2-MARKS questions) Q1.We communicate orally in two ways: ________________ and ______________ (ff) telephonic telephonic conversation; non verbal communicatio communication n (gg)verbal communication; face- to- face communication (hh)face-to- face communication; telephonic conversation (ii) verbal communicati communication; on; non verbal commu communication nication Ans: C Q2. If a staff in an organization is suspected of major misconduct, the organization may issue a __________ which will mention the ________________ against the staff concerned and ask for a written explanation a. noti notice ce,, inf infor orma mati tion on b. memo, praise praise c. show show caus causee noti notice ce,, alle allegat gatio ions ns d. lett letter er,, pun punis ishm hmen entt Ans: C Q3. Unclarified assumptions in an communication can lead to __________________a __________________and nd ________________ ________________ (jj) premature premature evaluation, evaluation, poor listening listening (kk)information overload, selective perception (ll) lack of planning, planning, physical physical barriers barriers (mm)confusions, misunderstanding
Ans: D Q4. A resume needs conceptualization of your ________________ and ___________ all into one document. (nn)objectives; experiences (oo)projects; skills (pp)accomplishments; experiences (qq)skills; aims Ans: C Q5. A press story is __________________ news story, written in ___________ person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, event, service service or product. product. (a) false; first (b) pseudo; third ( c) real; second (d) original; third Ans: B Q6. Complete the following sentences (1) You can turn off the television. I _____________ (watch) it. (2) I saw Sarika yesterday. She_________________ (drive) her new car. (rr) am watching, watching, was driving (ss)have watched, drove (tt) am not watching, watching, was was driving driving (uu)watch, drive Ans: C Q7. ____________ describes all forms of human_______________ that are not verbal (vv)hap tics, conversation (ww)Para language, communication (xx)prosody, connection (yy)gestures, communication Ans: B \ Q8. _______________ refers to different and numerous steps in the ______________. (zz)receiver’s attitude, medium (aaa)transmission journey, message (bbb)channel, process of communication (ccc)semantic distortion, message Ans: C Q9.In ______________ listening, the listener has a purpose of not only empathizing with the _______________ but also to use this deep connection in order to help the speaker understand, change or develop in some way. (ddd)dialogic, leaner
(eee)empathetic, reader (fff)appreciate, listener (ggg)therapeutic, speaker Ans: D Q10. The most crucial part of the ________________ process is thinking or converting to ______________ ______________ what one hears. hears. (hhh)reading; understanding (iii)speaking; meaning (jjj)hearing; interpreting (kkk)listening; meaning Ans: D Q11.Find out errors: Either the manager or their subordinates failed in his duty. a. either- neither, or- nor b. theirtheir- his, hishis- their their c. failed- fails, subordinates- subordinate d. the- a, in- for Ans:B Q12.As a means of communication, e-mails have features of immediacy of both______________ both________________ __ and________________ and_________________. _. a. reading, receiving b. writing, sending c. calling, receiving d. receiving, sending Ans: D Q13.unclarified assumptions in a communication can lead to_______________ and________________. a. premature evaluation, poor listening b. lack of planning, physical barriers c. information overload, selective perception d. confusion, misunderstanding Ans: D Q14.the most crucial part of the __________________ process is thinking or converting to_______________ what one hears. a. reading, understanding b. speaking, meaning c. hearing, interpreting d. listening, meaning Ans: D Q15.language of a memo should be ________________ and __________________ to understand.
a. indirect, personal b. direct, concise c. lucid, easy d. concise, difficult Ans: C Q16.in letter writing, _________________ indicates to the reader of the letter what the ____________________ ____________________ is about. about. a. salutation, letter b. subject, notice c. body, memo d. subject, letter Ans: D Q17.while using overhead projectors, you can reveal information line by using an ______________ ______________ sheet sheet to over the_____________. the_____________. a. opaque, flip chart b. translucent, transparency c transparent, slide d. opaque, transparency Ans: D Q18._______________ is sent to specific group of people whereas _________________ may be meant for general public. a. notice, memo b. memo, circular c. notice, circular d. circular, notice Ans: D Q19.the problem with proof reading is that you will have to be good at _______________ and ______________. a. spelling, punctuation b. pronunciation, spelling c. punctuation, pronunciation d. Para phrasing, spelling Ans: A Q20.The semantic markers used to express time relationship are: a. next, after b. after, after, consequently consequently c. hence, to summarize d. while, because Ans: A
(4-MARKS questions)
Q: 1-
Match the following – Set-A 1- Written Communication 2- Business letter 3- Outward number 4- Inward address 5- Head address Set-B a- Legal evidence b- None direct direct communicat communication ion c- Receivers address d- Sender address e- Further reference
Ans. 1-b, 22-a, 33-e, 44-c, 55-d. Q2..complete the following statements with appropriate conjunctions: 1. __________________ he worked hard, he failed. 2.I cannot lift the box _________________ it is very heavy. 3.The current status report has been attaché, _________________ I have highlighted the important figures. 4.___________________ we have no money, we cannot buy it. (a) (a) althoug hough, h, becaus ause, and, nd, since nce (b) (b) since nce ,an ,and, alt althou hough, because ause,, (c) (c) because use, since nce, and, nd, althoug hough h (d) (d) and, nd, althou hough, since nce, because ause Ans: A Q3. Which one of the following is correct: process of communication? (lll)encoding, receiver, message, response, feedback, sender (mmm)sender, encoding, message, decoding, receiver, response, feedback (nnn)sender, response encoding, message, decoding, receiver, feedback (ooo)sender, decoding, message, encoding, receiver, response, feedback Ans: B Q4.say whether true or false: 1. use simple simple language without clichés while writing a memo. 2.Minutes are submitted by the name of the typist who has typed the minutes. 3.The minutes of the meeting should contain the point of view of the minute taker
4.You can use tables and charts in a memo. (a) false, true, true, false (b)true, false, false, true © false, true, true, true (d)false, false, false Ans: B Q5 What is the full form of FOB: (a)fire on board (b)free on broad ©free on board (d)free of board Ans: C Q6. Match the following body language gestures with their meanings: Set-A (1) rolling one’s eyes (2) nodding (3) crossing of arms (4) shaking of legs Set-B (a) lack of confidence (b) exasperation ( c) confirmation (d) defensive a.1- d, 2- c,3- b, 4- a b.1-c,2-a,3-d,4-b c.1-b,2-c,3-d,4-a d.1-a,2-b,3-c,4-d Ans: C Q7. One of the great tools that is used to handle the complaining customers is the technique of BLAST. The acronym stands for: (a)believe, listen, apologize, satisfy, treat (b)believe, listen , apologize, suggest , thank ( c) believe, listen, apologize, satisfy, thank (d)believe, list , apologize, satisfy, thank Ans: C Q8. Which of the following statements are true? 1. in oral communication, there is a possibility of immediate response. 2. f one wants to have an effective communication, one should be egoistic. 3. Oral communication always saves time. 4. Never leave a caller on hold.
(a) false, true, true, false\ (b)true, false, false, true ( c) true, true, false, false (d) false, false , true, false Ans: B Q9. Which one of them are types of listening: 1.comprehension listening 2.critical listening 3.evaluative listening 4.intensive listening (a)1,2,3 (b)2, 3, 4 © 3, 4, 1 (d)4, 2, 1 Ans: A Q10. SQ3R Technique of reading stands for: (ppp)Survey, Question, read, recall, review. (qqq)survey, quotient, read, review, recall (rrr)Survey, question, relief, recall, read (sss)Survey, question, recall, review, read Ans: A Q11. The semantic markers used to indicate illustration and examples are : (1) first and foremost (2) for example (3) let’s take for example (4) for instance (ttt)1,2,3 (uuu)2,3,4 (vvv)3,4,1 (www)4,1,2 Ans: B Q12 Q12 Pick Pick out out the the sta state teme ment ntss that that are are tru true: e: (xxx)by using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect. (yyy)Audience considers slides as more professional. (zzz)Slides are more effective in a well lit room. (aaaa)It is possible to modify slides or their sequence during presentation. (a) false, false, true true,, true, true, true (b) true, true, true, true, false, false, true true (c) true, true, false, false, true, true, true true (d) true, true, true, true, true, true, true true
Ans: B Q13. (1) (2) (3) (4) (5)
match the following: transmitter encoding decoding receiver feedback
(a) the process of conversion of a message into a format which the receiver can understand. (b) the person(s) who transmits the message © the person (s) receiving the message (d) reply that confirms whether the information sent has been understood or not (e) the process of interpretation of the received message. (bbbb)1- b, 2- a, 3- e, 4-c, 5- d (cccc)1- a, 2- b, 3- c , 4- d , 5- e (dddd)1- e, 2- c, 3- b, 4-a, 5- d (eeee)1- c, 2- d, 3- a, 4- b, 5- e Ans: A Q14. Q14.
Which Which of of the the foll followi owing ng state statement mentss are are true true?? (1) In oral communication, there is a possibility of immediate response. (2) If one wants to have an effective communication, one should be egoistic. (3) Oral communication always saves time. (4) Never leave a caller on hold.
(a) false, false, true, true, true, true, false\ false\ (b) true, true, false, false, false, false, true (c) true, true, true, true, false, false, false false (d) false, false, false false , true, true, false false Ans: B Q15. Q15. The semant semantic ic marker markerss used to indic indicate ate the the developm development ent of idea ideass or to list list the idas idas are: (1) primarily, (2) secondly, (3) finally, (4) consequently (ffff)1, 2, 3 (gggg) 1,2,4 (hhhh) 2,3,4 (iiii)1,3,4
Ans: A Q16. Q16. Pick Pick out out the the sta state teme ments nts that that are are true true:: (1) When When a customer customer calls calls you you to complai complaint nt about about the servic servicee offered offered by you, you, you shoul should d tell him to call some other time. (2) When When a cus custo tome merr bring bringss a comp compla laint int,, you shoul should d list listen en to to the the prob proble lem m and and show show that you believe in what he says. (3) A sincere apology apology will usually diffuse diffuse a lot of frustration frustration that the customer has. (4) Nodding of the the head and repeating the the same words of the the speakers speakers is a strategy to be used while practicing passive learning. (jjjj)true, true, true, true (kkkk) false, false, false, true (llll) false, true, true, false, (mmmm)true, true, false, false Ans: C Q17. Q17. Complet Completee the follow following ing senten sentences ces with with appropri appropriate ate conjun conjuncti ctions: ons: The current status report has been attached, _______________ I have highlighted there important figures. I cannot lift the box______________ it is very heavy ______ we have no money money , we cannot cannot buy it __________ he worked worked hard, he failed. failed. (nnnn)and, because, since, although (oooo)although, because, and, since (pppp)since, and, because, although (qqqq)and, although, since, because Ans: A Q18. Q18. (1) (2) (2) (3) (3) (4)
Say Say whe wheth ther er true true or fals false: e: the minut minutes es of of the the meet meeting ing shou should ld cont contain ain the poi point nt of of view view of the the minut minutee take taker. r. Use Use sim simpl plee lan langu guag agee wit witho hout ut clic cliché héss whi while le a mem memo. o. You can can use use tabl tables es and and cha chart rtss in in a mem memo/. o/. Minut Minutes es are are sub submi mitt tted ed by by the the name name of of the the typis typistt who who has has typed typed the the minu minute tes. s. (rrrr)false, true, true, false (ssss)true, false, false, false (tttt)false, true, true, true (uuuu)false, false, false, true
Ans: A Q19. Q19.
Match Match the follo following wing proo prooff reading reading symb symbols ols with with their their meani meanings ngs:: (1) ^ (a) begin new paragraph paragraph (2) ¶ (3) # (4) Θ
(b) use a period here © insert something (d) a space needed
here
(vvvv)1-a, 2-b, 3-c, 4-d. (wwww)1-c, 2-a, 3-d, 4-b (xxxx)1-d, 2- c, 3-a, 4-b (yyyy)1-b, 2-d, 3-c, 4-a Ans: B Q20. Match the following proof reading symbols with their meanings: (1) | | (a) begin new paragraph (2) ~ (b) problem in parallel form (3) ¶ (c ) transpose elements (4) NO ¶ (d) no paragraph (a) 1-b, 2-a,3-d,4-c (b) 1-a, 2-b,3-c,4-d ©1-d, 2-c,3-b,4-a (d) 1-b, 2-c, 3-a,4-d Ans: C
Q21. Which of the following statements is true about Power point slides: 1.all the slides must be part of a simple PowerPoint file as it saves time. 2.Use fonts that will get distorted while processing. 3.Keep images away from the edges of a slide as they may get cropped while mounting the slide. 4.If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35 mm.
(a) true, true, true, true (b) true, false, true, false ©false, true, false, true (d) false, true, true, false Ans: A Q22. Some of the visual aids that can make your presentation interesting are: 1.overhead projector 2.real objects 3.video and film 4.pointer and marker (a) 2,3,4 (b) 1,3,4 ©1,2,3 (d) 1,2,4
Ans: C Q23. Which one of them is a type of reading? 1.extensive reading, 2.evaluative reading 3.scanning 4.intensive reading (a) 1,2,3 (b) 1,3,4 ©2,3,4, (d) 1,2,4 Ans: B Q24. Q24. Match atch the the fol follo lowi wing ng body body lang langua uage ge gest gestur ures es wit with the their ir mean meanin ing: g: (1) hands clasped clasped behind the head (a) stress (2) crossing of arms (b) superiority (3) shaking of legs © self confidence (4) hands behind the back (d) defensive (zzzz)1-b, 2- d, 3- a, 4- c (aaaaa)1-a, 2-b, 3-c, 4-d (bbbbb)1-c, 2-a, 3- b, 4- d (ccccc)1- b, 2-c, 3-d, 4-a Ans: A Q25
Which Which one one of of the the follo following wing is corr correct ect:: proces processs of commun communicat ication ion (ddddd)sender, decoding, receiver, message, response, encoding, feedback (eeeee)sender, encoding, message, decoding, receiver, response, feedback (fffff)sender, response, message, encoding, decoding, receiver, feedback (ggggg)sender, encoding, message, response, decoding, receiver, feedback
Ans: D Q26.
Match th the qu questions wi with th the an answers: 1. Did you put the milk in the fridge? eating by the time time I got there. 2. Did u have a good dinner at Sheela’s wedding? 3. Why did you not go to the movie with Avinash? Avinash? 4. Why did Amrita Amrita drop out of the class? (a) No, they had already finished (b) She realized that she had already read all the books. © No, my mother had already put it in before I came home (d) because I had already seen it. Ans: 1-C,2-A,3-D,4-B
Q27. 27. SQ3R Te Technique of of re reading st stands fo for: (hhhhh)Survey, Question, read, recall, review. (iiiii)Survey, quotient, read, review, recall
(jjjjj)Survey, question, relief, recall, read (kkkkk)Survey, question, recall, review, read AnsA Q28. 28.
Which on one of of th them is is a type of of li listening: (1) Comprehension Comprehension listening listening (2) Critic Critical al listeni listening ng (3) Evaluati Evaluative ve listening listening (4) Intensiv Intensivee listening listening
(lllll)1,2,3 (mmmmm)2, 3, 4 (nnnnn)3, 4, 1 (ooooo)4, 2, 1 Ans: A Q29. Q29.
Some Some of the vis visua uall aid aidss tha thatt can can mak makee you yourr pre prese sent ntat atio ion n inte intere rest stin ing g are: are: (1) 35 mm slides slides (2) (2) poin pointe ter r (3) Overhe Overhead ad projecto projector r (4) Real Real object objectss (ppppp)1, 2, 3 (qqqqq)2, 3, 4 (rrrrr)1, 3, 4 (sssss)1, 2, 4 Ans: C Q30. Q30.
Whic Which h of of the the fol follo lowi wing ng stat statem emen ents ts is true true abou aboutt Pow Power er poin pointt sli slide des: s: (1) all the slides slides must be part of a sim simple ple PowerPoint PowerPoint file as it saves saves time. (2) Use fonts that that will get distorted distorted while while processing. processing. (3) Keep images images away from the the edges of a slide as they may may get cropped while while mounting the slide. (4) If you are preparing preparing for a 35 mm image the the PowerPoint PowerPoint slides must must not be formatted for 35 mm. (a) true, true, true, true, true, true, true true (b) true, true, false, false, true, true, false false (c) false, false, true, true, false false,, true (d) false, false, true, true, true, true, false false
Ans: B Q31. Q31. Whil Whilee comm commun unic icat atio ion n with with the the ___ _____ ____ ____ ____ ____ ___, _,__ ____ ____ ____ ____ ____ ____ __ phra phrase sess and ______________ ______________ have to to be used in in their _______________ _______________ contexts. contexts. (ttttt)customers, polite, expressions, appropriate (uuuuu)relatives, harsh, gestures, inappropriate (vvvvv)subordinates, impolite, impressions, true (wwwww)audience, rude, dialogues, actual
Ans: A Q32. Q32. Choo Choose se the the cor corre rect ct ord order er of of ste steps ps,, when when one one is is mak makin ing g a pre prese sent ntat atio ion n outs outsid idee one’s organization: (xxxxx)Descriptions of methods and results, audience questions session, introduction, conclusions, suggestions and a summary, giving the audience the background (yyyyy)Giving the audience the background, introduction, description of methods and result, conclusions, suggestions and a summary, audience questions session (zzzzz)Audience questions session, introduction, description of methods and result, giving the audience the background, conclusion, suggestions and harmony (aaaaaa)Introduction, audience questions session, description of methods and results, giving the audience the background, conclusions, suggestions and a summary Ans: B Q33. Q33. In com compr preh ehen ensi sion on lis liste teni ning ng,, to com compr preh ehen end d the_ the___ ____ ____ ____ ____ ____ ____ ____ ____ __,, one one requires a lexicon of________________ and all rules of ___________ and ______________ ______________ by which which one can can understand understand what what others others are saying. saying. (bbbbbb)words, syntax, meaning, grammar (cccccc)Grammar, syntax, words, meanings (dddddd)word, meaning, syntax, grammar (eeeeee)meaning, words, grammar, syntax. Ans: D Q34 Q34 Conc Concen entr trat atio ion n requ requir ires es ____ ______ ____ ____ ____ ____ ____ ____ ___a _and nd ____ ______ ____ ____ ____ ____ __,, practicing_______ practicing_______ listing helps to ________________concentration but there are other elements that contribute to your ability to concentrate on what someone is saying (ffffff)practice, active, develop, unwillingness (gggggg)unwillingness, practice, passive, develop (iiiiii)willingness, practice, active, develop (jjjjjj)unwillingness, develop, active, practice Ans: C Q35. Q35. Whil Whilee lis liste tenin ning g it it is impor importa tant nt to the the rig right ht envir environm onmen entt bec becaus ausee it it will will help help the___________ focus on what he is ___________ and avoids _____________. (kkkkkk)chance, reader, reading , distribution (llllll)choice, speaker, speaking, disturbance (mmmmmm)choose, listener, listening, distraction (nnnnnn)change, writer, writing, discrimination Ans: C Q36. Q36. One One of the the grea greatt tool toolss tha thatt is used used to to hand handle le the the com compl plai aini ning ng cus custo tome mers rs is is the the technique of BLAST. The acronym stands for: (oooooo)believe, listen, apologize, satisfy, thank (pppppp)believe, list apologize, satisfy, thank (qqqqqq)believe, listen, apologize, suggest, thank
(rrrrrr)believe, listen, apologize, satisfy, treat Ans: A Q37. Q37. In let lette terr writ writin ing, g, con concl clus usio ion n is als also o know known n as ___ _____ ____ ____ ____ ____ ____ ____ __ you you sho shoul uld d always end the _________________ letter with a _________________ or_______________ note. complimentary close, , Bsiness, firm positive supplementary, formal, strict, negative solution, informal, polite, positive, enclosure, personal, impolite, negative Ans: A Q38. Q38. Whic Which h one one of of the the fol follo lowi wing ng is is the the cor corre rect ct str struc uctu ture re of of the the job job app appli lica cati tion on:: (a) address, date, body, subject, signature, enclosure, (b) address of the applicant, date, salutation, subject, body, signature, enclosure ©address, salutation, date, body, subject, enclosure, signature (d) address, date, subject, body, salutation, enclosure, signature Ans: B Q39. Q39. Whil Whilee com compo posi sing ng a ___ _____ ____ ____ ____ ____ ____ ____ __ mess messag age, e, only only key key wor words ds and and _______________ _______________ are used. Function Function words words such such as ______________ ______________ and______________ should not be included. (ssssss)telephonic, structures, conjunctions, prepositions (tttttt) face- to- face, signs, articles, nouns (uuuuuu) formal, symbols, nouns, pronouns (vvvvvv)telegraphic, phrases, articles, preposition. Ans: D Q40. Pick out the statements that are true: 1.while listening, it is important to make the speaker feel that you care about what he or she is saying. 2.Practicing active listening helps to develop concentration. 3.Concentration requires willingness and practice. 4.While listening to a speaker you can involve yourself in multitask. (a) 2,3,4 (b) 1,3,4 ©1,2,3 (d) 1,2,4 Ans: C
