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New Ticket Re

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Customer Company Name Customer Name Customer Information

Customer Mobile Number  Customer Email Address Customer Fixed Number  Location/City Ticket Type priority Cateory !roduct Line !roduct "ummary#$%&'

Ticket Information

A((ected Equipment )uantity "o(tware *ersion +etails#,&&&' additional comments related to !roblem Local -uawei Enineer .+ #optional' RTT" # Customer Ticket Re(erence No'

 

uest Jordan UMNIAH Nasser Abdelhadi 785007 nabdulhadi/umniahcom amman C! "Customersu##ort$ Technical %n&uir' (ireless)(IMA* +erformance)NT! (ireless ,-! .00

Frequent NE Disconnected

!roduct Class

!roduct

Requested .n(o *ersion and installed patc3es

M"0FT1 2&&&

Core C! 5M8 9:&& M

.84<

"0FT1 2&&&

5M8 9:&& Core N1N

4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7' Alarm Lo # 6cs7' +e7ice alarm  *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces ot3er oriinal and (inal C+Rs Format and ini (iles *ersion and installed patc3es 4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7' Alarm Lo # 6cs7' +e7ice alarm and de7ice lo *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces

.84<

N$&&& C>C&9

ot3er oriinal and (inal C+Rs Format and ini (iles "naps3ot (rom "y"monitor  make sync3roni=ation (or t3e network elements like "12&&& "8"N con(iuration (ile #mml (ile'

"8"N product

88"N product Core +! C8 product

4A"N product

+N" product

M$&&& product Core Inte2ration "H34M6000$

-LR:9$& product

C"0FT1 2&&&

"8"N "ystem lo (ile #"L8 (ile' "8"N Alarm lo (ile #-LM (ile' "8"N "ystem lo (ile #0L8 (ile' !er(ormance measurement (ile Trace (ile 88"N con(iuration (ile #mml (ile' 88"N lo (ile #lo (ile' 88"N Alarm lo (ile #-LM (ile' !er(ormance measurement (ile Trace (ile C8 con(iuration (ile C8 lo (ile Trace (ile 4A"N con(iuration (ile 4A"N Alarm (ile 4A"N operation lo 4A"N lo (ile !er(ormance measurement (ile +N" lo (ile *ersion ?patc3 per(ormance task #6cs7' autostar report  Alarm lo Traces (ile explorer los print screen o( t3e error messaes *ersion ?patc3 per(ormance task #6cs7' con(iuration related to t3e problem Alarm lo Traces autoc3eck report *ersion and installed patc3es 4orks3op database 5ser trace wit3 inter module and user lo !er(ormance measurement tasks # 6cs7'

Core C,MA 5M8 9:&& C

.84<

Alarm Lo # 6cs7' +e7ice alarm  *ersion and installed patc3es +"! CF8  Alarm Lo # 6cs7'  Run L08; 0peration L08 and Runnin L08 i84< traces oriinal and (inal C+Rs Format and ini (iles

Related to

location

-asic Information ,ata confi2uration +roblems +roblems related to !er9ice flo +roblems 4elated to +erformance +roblems related to Hardare +roblems related to Hardare -asic Information ,ata confi2uration +roblems +roblems related to Hardare +roblems related to Hardare

3MT use mani tool and follo the dis#la'ed instructions 3MT #eroformance client 3MT ,:;M!<=T*000;4UN3<1;=AM; 3MT 3MT 3MT 3MT

+roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice -asic Information ,ata confi2uration +roblems +roblems related to !er9ice flo +roblems 4elated to +erformance +roblems related to Hardare +roblems related to Hardare -asic Information ,ata confi2uration +roblems +roblems related to Hardare +roblems related to Hardare

use 2eti1(-infoee tool i1(- client C:;i2b;confi2;ini 3MT 3MT trace from 3MT #aeformace tasks as sa9ed 3MT %:;M!!>3;,ata;? 3MT 3MT 3MT 3MT C:;I1(-;trace

+roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to Alarms +roblem related to !BNC

others ,:;frontsa9e;*@= %:;backsa9e;second;*@= C:;I1(-;confi2 from !B!monitor client s'nch from to#o ie

-asic Information

hda0!1!NC
+roblems related to Hardare hda0bamdatasl2 +roblems related to Hardare hda0bamdatahlm +roblems related to Hardare hda0bamdataol2 +roblems related to HardareD+roblems relate hda0bamdata#rf  +roblems related to !er9ice flo -asic Information hd:bam +roblems related to Hardare hd:lo2file +roblems related to Hardare hd:bamdataalm +roblems related to HardareD+roblems relate hd:bamdata#rf  +roblems related to !er9ice flo +roblem related to -illin2 Center ser9ice UNI* C1: o#ti2bconfi2inii2bini etchosts etchostnameE (indos C1: ;Finstalled direct +roblem related to -illin2 Center ser9ice UNI* C1: 9arotherlo2  (indos C1: ;installed director';lo2 +roblem related to -illin2 Center ser9ice UNI* C1: o#ti2btrace (indos C1: ;installed director';trace -asic Information hd:bam +roblems related to Hardare hd:bamdataalm +roblems related to Hardare hd:bamdataol2 +roblems related to Hardare hd:lo2file +roblems related to HardareD+roblems relate hd:bamdata#rf  -asic InformationD,ata confi2uration +roblemsD+roblems related to Hardare -asic Information Gdis#la'ersion +roblems 4elated to +erformance feedback #erformance sheet from both N%  M6000 use trace collection tool and feedback relate  Abnormal beha9iour for
+roblems related to Hardare +roblems related to Hardare -asic Information ,ata confi2uration +roblems +roblems related to Hardare +roblems related to Hardare +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice +roblem related to -illin2 Center ser9ice

3MT ,:;C!<=T*000;4UN3<1;=AM; 3MT 3MT 3MT 3MT use 2eti1(-infoee tool i1(- client use 2eti1(-infoee tool

r'F;confi2;ini folder?

d traces

ted traces

!roduct Class

!roduct

N$&&& # +M" '

,ataComm Routers;"witc3es;Firewalls

4+M/N8@"+-/"+- products

<#tical T$&&&

Microwa7e product


 Access

Narrowband

Requested .n(o +M" detailed 7ersion No o( manaed NEs Alarm picture or Alarm .+ Aarm .+ "naps3ot o( sysmonitor  *R! 7ersion dia (ile Lo (ile T$&&& "cript (ile T$&&& M0 (ile -istory Alarm wit3 parameters !er(ormance measurement ot3er "er7er and Client los "er7er and client 7ersions M0 (ile 3istory Alarm print screen (or link con(iuration wit3 T1/R1 le7el !er(ormance measurement NE 7ersion
-ow to et -EL! @@B press Licese tab @@B press CTRL?* -EL! @@B press Licese tab @@B press CTRL?* NM" Fault menu NM" Fault menu "ysmonitor screen display 7ersion 0R 7rbd c(card/ 0R D dipslay dia D c(card/lo/ T$&&&B"ystem AdminstartionB .mport/Export "cript File CT$&&&se7erdatabaseMsuit T$&&&B(aultyB
!roduct Class

.N

+"

0""

Requested .n(o 5se t3e collect data script in order to collect all t3e ser7er in(ormation and send its output #Ex collectsun92a%G9$b"MC!&G$&&9&22Grar' Traces Con(iuration Los C3are .ssue G"ubscribe/unsubscribe los0pen+eletelo $H<0"" losser7erlo 2"er7ice losCommonlo .( t3e reister way is MML inter(ace; !lease (eedback uniportalcomm los too MML;"M" issues GH<0"" losser7erlo $"er7ice losCommonlo 25niportal losuniportalcomm "er7ice issues GH<0"" losser7erlo $"er7ice losCommonlo

+ebu Lo

!roduct Class

!roduct

Requested .n(o <"C con(iuration (ile

<"C product

RN! Request  
M$&&& product

!C5

4A"N +<"

<"C los (iles <"C Alarm lo (ile Trace (ile !er(ormance measurement counters ot3er Network Topoloy !er(ormance measurement counter