Ascott

UNIVERSITY OF SANTO TOMAS COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

HOTEL AND RESTAURANT MANAGEMENT DEPARTMENT

HOTEL PRACTICUM REPORT

on The Ascott Limited A Member of CapitaLand; CapitaLand; Glorietta 4, Ayala Centre, Makati City, Luzon 14, 1 4, !hilippines

"eptember 1#, $1% to &o'ember 4, $1%

(n !artial )ul*llment of the +euirements +euirements for the Course -otel (ndustry !racticum

)or a .e/ree in 0achelor of "cience in -otel and +estaurant Mana/ement Colle/e of Tourism and -ospitality Mana/ement ni'ersity of "anto Tomas

"0M(TT2. T3 Ms5 3dette 2u/enio !racticum Ad'iser "0M(TT2. 06 .3M(&G3, 7oseph 2liseo !5 4-# "0M(TT2. 3& MA6 $18

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PRACTICUM REPORT CRITERIA 

Content

60%

9uality of :ork Completeness <(tems ( and =(> "upportin/ .ocuments <"ample of :ork and Appendices>

#$ 1? 1?

  

1$ 1$ 1$

  



Presentation

Compliance :ith the stated speci*cations Cleanliness of :ork .esi/n@format used

30%



Organization

10%

Lo/ically seuenced; free of errors of /rammar, punctuation and usa/e, sentences con'ey complete thou/hts, para/raphs focus on a sin/le topic Total

 100%



Practic! "ra#e

+esearch@Attendance to meetin/s !racticum +eport !racticum 2'aluation

1$ #$ %$

  



PRACTICUM REPORT CRITERIA 

Content

60%

9uality of :ork Completeness <(tems ( and =(> "upportin/ .ocuments <"ample of :ork and Appendices>

#$ 1? 1?

  

1$ 1$ 1$

  



Presentation

Compliance :ith the stated speci*cations Cleanliness of :ork .esi/n@format used

30%



Organization

10%

Lo/ically seuenced; free of errors of /rammar, punctuation and usa/e, sentences con'ey complete thou/hts, para/raphs focus on a sin/le topic Total

 100%



Practic! "ra#e

+esearch@Attendance to meetin/s !racticum +eport !racticum 2'aluation

1$ #$ %$

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TALE O& CO'TE'T( -istory of the 2stablishment 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 5555555 Mission and =ision "tatement 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 Table of 3r/anization 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 555555555555555 "ections assi/ned and its function 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 )unctions of the !racticumer 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 555 Learnin/ Competencies555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 55555555555555

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!racticum "ite 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 555555555 -otel !racticum !ro/ram 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 !hilippine -ospitality (ndustry 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 2Fecti'eness of the !racticum !ro/ram in terms of 555555555555555555555555555555555555555555555555555555555555

!racticum !ro/ram 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 55555555 "chedule of !racticumers 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 55555 &umber of !racticumers per

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0atch 5555555555555555555555555555555555555555555555555555555555555555555555555555555555 Trainer 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 5555555555555555555555555 )acilities@)ood, (ncenti'es for the !racticumer 5555555555555555555555555555555555555555555555555555555555555555 Conclusion and +ecommendation 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 55555 "amples of Eork 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 55555555555 Additional .ocuments 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 # % 55555555555 Mana/ers 2'aluation 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 5555555555555

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HI(TOR) O& THE E(TALI(HME'T

T:o decades :orth of mer/ers and acuisitions ha'e seen an amal/amation of premium real estate and hospitality brands into one presti/ious entity The Ascott Limited 5

2016 Ascott launched ne: TuHia "omerset brand of ser'iced residences catered for the boomin/ se/ment of middle class tra'ellers in China5 Ascott 'entured into 0andun/ and Iara:an/ in (ndonesia; !enan/, !utraHaya and "hah Alam in Malaysia; &ha Tran/ in =ietnam; and "ri City in (ndia5 Ascott announced tar/et of ?,$$$ units in the Middle 2ast by $$ as it eJpanded to Al Ihobarin "audi Arabia5 Ascott launched TheCrest Collection of uniue, luJury ser'iced residences to mark milestone in /lobal refurbishment pro/ramme launched in $1$5 Ascott crossed ?$,$$$ units /lobally :ith record breakin/ 1$,$$$ units added to date in $1%5 Ascott launched Lyf, its ne: brand desi/ned for and mana/ed by millennials,tar/ettin/ 1$,$$$ units underthis brand /lobally by $$5

2015 Ascott eJpanded its /lobal net:ork by enterin/ the fastB/ro:in/ (stanbul in Turkey5 Ascott crossed its milestone of ha'in/ 4$,$$$ apartment units /lobally5 Ascott made its Krst foray into the nited "tates of America throu/h the acuisition of a prime property in &e: 6ork by its real estate in'estment trust, Ascott +esidence Trust5 Ascott eJpanded to Cambodia by securin/ a contract to mana/e its Krst ser'iced residence in !hnom !enh5 Ascott entered into a ?$?$ Hoint 'enture :ith 9atar (n'estment Authority to set up a "%$$ million
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million> ser'iced residence fund :ith an initial focus on the Asia !aciKc and 2urope re/ions5 This is Ascotts lar/est pri'ate euity fund to date5

2014 Ascott and Citadines celebrated their #$th anni'ersary5 Ascott opened its Krst property in )rankfurt, Citadines City Centre )rankfurt5 Ascott entered 6an/on, Myanmar5 Ascott secured its Krst franchise a/reements and entered =ientiane in Laos and 0ali in (ndonesia5 Ascott announced its tar/et to ha'e $,$$$ apartment units /lobally by $$5 Ascott inked A?$$ million strate/ic partnership and acuired a $ stake in 9uest5

2013 Ascott opened Citadines "uites Lou're !aris, its Krst property under the "uites label in the heart of !aris5 Ascott entered &anHin/, -efei and EuJi in China, Gur/aon in (ndia, "ri +acha in Thailand, and +iyadh and 7eddah in "audi Arabia5 Ascott crossed its milestone of ha'in/ 1$,$$$ apartment units in China and launched its Krst branded residence in the country for strata sale5 Ascott further :idened its /lobal reach to include the nited "tates throu/h a marketin/ partnership :ith AIA, a luJury brand of ser'iced residences5

2012 Ascott eJtended its footprint to iamen in China5 2011 Ascott eJpanded into -ambur/ and )rankfurt in Germany; CyberHaya, &usaHaya and !etalin/ 7aya in Malaysia; )oshan and Macau "A+ in China; and Muscat in 3man5 Ascott acuired Ascott Arc de Triomphe !aris, :hich is the Krst premier AscottBbranded ser'iced residence to open in )rance5 Ascott opened its Krst ser'iced residence in (ndia B Citadines +ichmond 0an/alore5

2010 Ascott eJtended its footprint to .anan/ in =ietnam as :ell as Chen/du and -an/zhou in China5 Ascott announced its tar/et to /ro: to 4$,$$$ apartment units /lobally by $1?5 Ascott inHected  uality stabilised assets in 2urope and Asia into Ascott +eit :ith di'estment proceeds of "D84 million5 This mo'e /a'e Ascott Knancial capacity to capture ne: /ro:th opportunities and transformed Ascott +eit into a lar/er and stron/er platform :hich complements AscottNs /lobal /ro:th strate/y

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2009 Ascott and Citadines celebrated ? years in the ser'iced residence business5 Ascott entered -ai !hon/, =ietnam and )ontainebleau, )rance5 This brou/ht Ascotts /lobal portfolio5

2008 Ascott eJpanded its presence in Australia :ith its Krst Citadines in the country5 Citadines on 0ourke Melbourne is AscottNs lar/est Citadines ser'iced residence5 Ascott became a :holly o:ned subsidiary of CapitaLand, one of AsiaNs lar/est real estate companies5 Ascott transformed a national herita/e buildin/ into its Oa/ship ser'iced residence, Ascott +afOes5

2007 Ascott launched the Ascott China )und, the Krst pri'ate euity fund dedicated to in'estin/ in ser'iced residences across China5 Ascott brou/ht Citadines to "in/apore and 7apan :ith the announcement of Citadines Mount "ophia "in/apore and Citadines "hinHuku Tokyo5 Ascott eJpanded into Tbilisi in Geor/ia and Iyoto in 7apan5

2006

The :orldNs Krst panBAsian ser'iced residence +2(T, the Ascott +esidence Trust , :as established and listed on #1 March $$% in "in/apore5 Ascott opened its Krst ser'iced residence in the Gulf re/ion and eJpanded to (ndia, brin/in/ its presence to 4% cities across $ countries5 Ascott brou/ht Citadines to Asia :ith openin/ of Citadines 7iniao "han/hai5

2004 Ascott acuired the remainin/ ?$ per cent interest in Citadines5 2000 The Ascott Group :as listed in "in/apore, follo:in/ the mer/er of "omerset -oldin/s and The Ascott Limited5 The mer/er yielded a total portfolio of o'er %,$$$ ser'iced residence units in 1% cities across 1$ countries5 .0" Land and !idemco Land mer/ed to form CapitaLand Limited5

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1998 !idemco Land set up "omerset (nternational, its ne: ser'iced residence arm5

1991 "cotts -oldin/s :as listed in "in/apore5 1984 "cotts -oldin/s, a reno:ned "in/apore corporation, opened Asia !aciKcNs Krst internationalBclass ser'iced residence P The Ascott "in/apore P on 14 Au/ust 1D45 At the time, ser'iced residences :as a ne: concept in the re/ion5 Mean:hile, in 2urope, Citadines had be/un operations :ith its Krst apartNhotel P the Citadines5

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The Ascott Groups parent company is CapitaLand Group Limited5 (t is a youn/ 'ibrant company formed throu/h an amal/amation in $$$5 CapitaLand is one of Asias lar/est real estate companies headuartered and listed in "in/apore, and it operates in o'er 1$$5 CapitaLand 0usiness focus on four core sectors +eal 2state, -ospitality, )inancial "er'ices and (n'estment )unds5 The CapitaLand Limited :as under of Mr5 L(M, Min/ 6an, the !resident and C235 (n year

1D4 "cotts -oldin/s opened Asia !aci*cs *rst international ser'iced residence5 The Ascott "in/apore, on Au/ust 14, 1D45 (n year $$$ the Ascott Group :as listed in "in/apore follo:in/ the mer/er of "omerset -oldin/s and Ascott Limited5 (n year $$4 from ?$ o:nership in $$, Ascott acuired the remainin/ ?$ percent interest in Citadines5 The Company no: o:ns the three brands Ascott, Citadines,and "omerset5 The brands of the Ascott Limited under CapitaLand5

The Lo/o of the Ascott Limited symbolizes; the "hield, defender and protector of our /uest5 The Cro:n is the eJcellence in mana/in/ and :ork /i'in/5 The Crest is si/ni*es our relentless search for inno'ation to deli/ht our customer5 The !alm Leaf is the symbol of 'ictory, Hustice and honor5 The !en nib sho:s our fair and honest dealin/s :ith collea/ues5 -orses it si/ni*es the readiness of our team to take on the challen/es coura/eously5 At last, the 0aseline Companys roundedness as :e pursue our /oals, and the ta/line is A M2M02+ 3) CA!(TALA&.5

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MI((IO' A'- .I(IO' (TATEME'T

OUR .I(IO'

To be a leadin/ /lobal enterprise that enriches people and communities throu/h hi/hBuality real estate products and ser'ices5

OUR MI((IO' People Ee de'elop hi/hBperformin/ people and teams throu/h

re:ardin/ opportunities5

Investors Ee deli'er sustainable shareholder returns and build

stron/ /lobal net:ork of capital partners5

Customers Ee create /reat customer 'alue and eJperiences

throu/h hi/hBuality products and ser'ices5

Communities Ee care for and contribute to the economic,

en'ironmental and social de'elopment of communities5

(n totality, our coat of arms eJpresses our 'ision for eJcellence by bein/ the leadin/ international ser'iced residence company :ith /lobal brands and inno'ati'e real estate platforms that set ne: industry benchmarks5 Ee nurture our people, :ho in turn stri'e to contribute to the :ellBbein/ and success of /uests, as they li'e and :ork a:ay from home5

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OUR CRE-O

0(L.(&G !23!L2, 0(L.(&G C3MM&(T(2"

OUR CORE .ALUE( Respect: Ee belie'e in mutual trust and respect at all le'els5 This

is fundamental to a hi/hBperformance culture that embraces di'ersity and team:ork as 3ne CapitaLand5 Integrity: Ee embrace the hi/hest standards of inte/rity5 Ee

ha'e the coura/e to do :hat is ri/ht, and earn the trust of all our stakeholders5 Creativity: Ee constantly inno'ate to enhance 'alue and stay

ahead5

Excellence: Ee pursue eJcellence and perse'ere in e'erythin/

:e do5

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TALE O& OR"A'IATIO' PH CLUSTER EMC (UE PO''U-URAI

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MARKETING DEPARTMENT

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FINANCE DEPARTMENT

LOH (HA' LI COU'TR) &I'A'CIAL CO'TROLLER

TE.E(3 LOU &I'A'CE MA'A"ER

A-AM LAO &I'A'CE O&&ICER

O%IAL3 1O) A((T &I'A'CE MA'A"ER

MARICEL TAOR

MARITE( -E.O(ORA

&I'A'CE O&&ICER

&I'A'CE O&&ICER

LEO') PERE &I'A'CE O&&ICER

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(ECTIO' A((I"'E- A'- IT( &U'CTIO'

A. MARKETING DEPARTMENT

A marketin/ department promotes your business and dri'es sales of its products or ser'ices5 (t pro'ides the necessary research to identify your tar/et customers and other audiences5 .ependin/ on the companys hierarchical or/anization, a marketin/ director, mana/er or 'ice president of marketin/ mi/ht be at the helm5 (n some businesses, a 'ice president of sales and marketin/ o'ersees both the marketin/ and sales departments :ith a stron/ mana/er leadin/ each department5 (ts important to keep a stron/ marketin/ department intact re/ardless of the economy so you remain 'isible and keep sales stron/5 A functional marketin/ department implements customer relationship mana/ement functions to track and predict :hat customers :ant in their products5 (t connects the customer to the product :ith hard data as :ell as emotional, ualitati'e information that can help product desi/ners diFerentiate your products from those of a competitor5 This information also helps marketin/ promotions by hi/hli/htin/ these diFerences in marketin/ materials5 A marketin/ department sets prices for products that recoup de'elopment and promotional costs :hile /eneratin/ re'enue for the company5 Marketin/ departments carry out promotional strate/ies for products and ser'ices, and some may also incorporate promotional acti'ities, such as public relations, for the business as a :hole5 The promotions staF assists the sales force :ith sales promotions; oFers public relations support for product launches, trade sho:s and other e'ents; purchases ad'ertisin/ that illustrates product bene*ts and features; and pitches the product to media outlets5 !romotion acti'ities ran/e from creatin/ a:areness of a product to persuadin/ customers to try and then buy the product5 The marketin/ department has o'erall responsibility for /ro:in/ re'enue, increasin/ market share and contributin/ to /ro:th and pro*tability5 (n a small business, the marketin/ department may Hust be one person, or it may include a marketin/ director or mana/er plus marketin/ eJecuti'es responsible for functions such as ad'ertisin/, publications or e'ents5

!a/e 13 of 41



A sho:casin/ di'ision ad'ances your business and dri'es oFers of its items or administrations5 (t /i'es the essential research to distin/uish your obHecti'e clients and diFerent /roups of onlookers5 Contin/ent upon the or/anizationNs pro/ressi'e association, a sho:casin/ eJecuti'e, chief or =! of promotin/ may be in char/e5 (n a fe: or/anizations, a =! of oFers and sho:casin/ re/ulates both the ad'ertisin/ and deals di'isions :ith a solid super'isor dri'in/ e'ery oRce5 (tNs critical to keep a solid promotin/ oRce in place payin/ little heed to the economy so you stay noticeable and keep deals solid5 A utilitarian ad'ertisin/ oRce actualizes client relationship administration capacities to track and anticipate :hat clients need in their items5 (t interfaces the client to the item :ith hard information and additionally enthusiastic, subHecti'e data that can help item planners separate your items from those of a contender5 This data like:ise helps ad'ertisin/ ad'ancements by hi/hli/htin/ these distinctions in promotin/ materials5 An ad'ertisin/ di'ision sets costs for items that reco'er impro'ement and special eJpenses :hile producin/ income for the or/anization5 "ho:casin/ oRces do limited time methodolo/ies for items and administrations, and some may like:ise consolidate special eJercises, for eJample, ad'ertisin/, for the business all in all5 The ad'ancements staF helps the business dri'e :ith deals ad'ancements; oFers ad'ertisin/ support for item dispatches, public eJpos and diFerent occasions; buys publicizin/ that represents item ad'anta/es and includes; and pitches the item to media outlets5 Ad'ancement eJercises run from makin/ attention to an item to con'incin/ clients to attempt and after that purchase the item5 The promotin/ oRce has /eneral duty re/ardin/ de'elopin/ income, eJpandin/ piece of the pie and addin/ to or/anization de'elopment and producti'ity5 (n an independent 'enture, the sho:casin/ oRce may simply be one indi'idual, or it mi/ht incorporate a promotin/ chief or super'isor in addition to sho:casin/ administrators in char/e of capacities, for eJample, publicizin/, productions or occasions5 The parts eJpected by the indi'iduals from your deals and ad'ertisin/ /roup rely on upon the items you oFer and ho: you section your business sectors5 )or instance, if your items are profoundly specialized, di'ision by industry is po:erful, in li/ht of the fact that the part of a sho:casin/

collea/ue in char/e of a modern section is that of master for your items in that industry5

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B. FINANCE DEPARTMENT

The eJercises eJercises anticipated from a back di'ision co'er a :ide ran/e from essential bookkeepin/ to /i'in/ data to helpin/ directors in makin/ 'ital decisions5 Ehat to anticipate from your fund oRce :ill depend to a /reat eJtent on elements, for eJample, ho: much inclusion the proprietor@super'isor has in the association5 ass ociation5 At the base le'el, your back di'ision :ill be in char/e of all the e'eryday 'alueBbased representin/ the business5 This :ill incorporate the follo: follo:in/ in/ of all eJcha eJchan/e n/ess and the adminis administra tratio tion n of any admini administr strati ation on reportin/5 (n little proprietor o'ersa: or/anizations this part is re/ularly *lled by a relati'e :ith bookkeepin/ back/round5 An outside bookkeepin/ *rm is typically utilized for yearly monetary articulations and returns5 (n bi//er associ ass ociati ations ons this this part part :ill :ill stretc stretch h out direct directly ly throu/ throu/h h to settin settin/ / up the mone moneta tary ry arti articu cula lati tion onss :ith :ith an outs outsid ide e e'al e'alua uato torr conn connec ecte ted d :ith :ith for for con*rmation purposes5 The back oRce is additionally in char/e of administration of the associationNs capital and /uaranteein/ there are suRcient assets accessible to meet the e'eryday payments5 This zone like:ise includes the credit and accumu accumulat lation ionss strate/ strate/ie iess for the or/ani or/anizat zation ionNs Ns client clients, s, to /uarant /uarantee ee the association is paid on time, and that there is an installment strate/y for the or/anizationNs suppliers5 (n many associations there :ill be some type of estimate arran/ed all the time to eRciently compute the continuous money needs5 Ehere there are money needs past the e'eryday :orkin/ capital, the back oRce is in char/e of promptin/ and sourcin/ lon/er term *nancin/5 )inancin/ mi/ht be /otten ho:e'er bank or pri'ate loan specialist obli/ation or, in pertinent *rms, share issues to pri'ate in'estors5 (f the association is prepared to tar/et blessed messen/er speculators or in'estors the fund oRce :ill be enter in settin/ up the reports reuired for these presentations and may :ork :ith outside eJperts on an or/anization 'aluation5 (n bi//er

*rms considerin/ open share oFerin/s the fund oRce :ill help :ith the plannin/ of the oFerin/ records yet :ill probably additionally use outside ad'isors to eJhort on this confounded procedure5 !a/e 1* of 41



Eith the mustBdoNs dealt :ith, the back di'ision can no: be/in to add to the administration and chan/e of the operations by measurin/ and reportin/ routinely on key numbers 'ital to the achie'ement of the or/anization5 Mana/ement bookkeepin/ data is data that directors can use to screen the operations and choose :here ad'ance consideration mi/ht be reuired5 (t :ill probably incorporate some nonBmoney related data and ou/ht to be discussed to super'isors in a :ay that is anythin/ but diRcult to understand5 (n littler proprietor o'ersa: or/anizations this asset, ho:e'er critical, is re/ularly disre/arded or o'erlooked5 Lookin/ for:ard, the fund oRce :ill :ork :ith super'isors to set up the associationNs *nancial plans and */ures, and to report back on the ad'ance a/ainst these all throu/h the year5 This data can be utilized to arran/e staRn/ le'els, resource buys and de'elopments and money needs, before they /et to be necessary5 "ome associations freuently Sarran/eS by the seat of their Heans, :hile associations kno: it is 'ital to ha'e some thou/ht of :here you need to /o before you be/in /oin/ there5 At lon/ last, the back oRce ou/ht to be called upon to /i'e data to help directors in settlin/ on key choices, for eJample, :hich markets or undertakin/s to seek after or the payback time frames for eJpansi'e capital purchases5 The fund oRce can freuently contribute a tar/et 'ie:point in li/ht of uncommon bud/etary e'aluation systems5 (n synopsis, a fe: associations kno: the fund oRce ou/ht to be 'ie:ed as an asset to help super'isors in the runnin/ of the business5 Eith the de'elopin/ ubiuity of outsourced back oRces, it is :orkable for e'en independent companies to ha'e admittance to the maHority of the ad'anta/es of a full fund di'ision, throu/h lo: maintenance eJperts, at a small amount of the cost of utilizin/ a full time fund oRce5 

T3 !+2!A+2 0.G2T

(t is obli/ation of back branch of or/anization to make the *nancial plan before /enuine /i'in/ cash to any di'ision5 (t :ill be useful to satisfy

e'ery oRce :ith least cost5 0ack oRce can take the past records from separate di'ision5 (t :ill be helpful for impro'in/ spendin/ plan5

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

)(&A&C(AL MA&AG2M2&T (n this capacity fund di'ision /ets cash from capital market at /enerally safe and cost5 0ack oRce in'esti/ates e'ery one of the assets of assets and makes a decent bud/etary structure of or/anization5 (n this structure, back di'ision break do:n :hether it :ill diminish the /eneral cost of capital on A'era/e premise or not5



MA&AG2M2&T 3) C3M!A&6 (n the :ake of makin/ monetary structure, fund oRce puts debenture holders and shareholders cash in best undertakin/s for /ettin/ most ele'ated uanti*able pro*t5 )or this back di'ision needs to take speculation choice5 These speculation choices can be brou/ht :ith the assistance of capital plannin/ and 'enture in'esti/ation methods5



MA&AG2M2&T 3) TA2" Administration of duties is additionally the capacity of fund or back oRce5 Char/es mi/ht be immediate or backhanded5 0ack di'ision proceed :atches the re'isions and redesi/ns in eJpense la:s furthermore make /reat corporate connection :ith /o'ernment by payin/ pro*t of corporate duty for the time5



MA&AG2M2&T 3) )(&A&C(AL +("I" 0ack oRce takes many measures for dealin/ :ith the money related dan/ers of or/anization5 )or diminishin/ loss of store because of happenin/ liuidity, dissol'ability or money related *asco, fund oRce makes a decent arran/ement furthermore takes the assistance of obli/ation /atherers, insurance a/encies and other ratin/ or/anizations for decreasin/ monetary hazard

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&U'CTIO'( O& THE PRACTICUMER



  

   





"tudents are eJpected to follo: the company rules, re/ulations and /uidelines5 They are eJpected to respect the brand ser'ice and brand 'alues of the company5 -a'e a positi'e and /ood attitude to:ards the company pro'idin/ the trainin/; to all le'els of its staF, to their collea/ues, and to their :ork5 0e part of the producti'e process :ithin the frame:ork of bein/ trained5 .e'elop their po:ers of communication, decision makin/ and leadership and thereby /ain selfBcon*dence related to their technical and social beha'ior and opinions5

(dentify ho: they can complement their formal trainin/ by selfBhelp5 -elp de'elop their initiati'e and their inno'ati'e skills5 0e able to retrie'e and use rele'ant information5 se their dia/nostic skills to identify problems and oFer possible solutions5 To de'elop a natural inuisiti'e sense and NuestionN N:hyN and Nho:N thin/s are done, :ith the aim of impro'in/ procedures and thus producti'ity5 .iscuss :ith the (nstitute the type of /uidance and comment they *nd most helpful and a/reein/ a schedule of meetin/s for their lecture prior to endorsement to another

department5 Takin/ the initiati'e in raisin/ problems or diRculties, ho:e'er basic they may seem durin/ class lecture hours5 

Completin/ the reuired trainin/ hours as indicated in the schools endorsement5

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LEAR'I'" COMPETE'CIE(

A. TECHNICAL

Technical is ha'in/ special and usually practical kno:led/e especially of a mechanical or a scienti*c subHect5 Technical skill reuirements eJist in most career *elds, like in )inance department5 ( must say that there are also technical skills that ('e done especially :hen (m in the oRce, As a part of the auditin/ team of Ascott ( am the one :ho is checkin/ the 8 properties :ith their Midni/ht Audit and General Cashierin/5 ( make sure that there is no discrepancy on credit card bills that is to be appeared on the system5

B. PROFESSIONAL

After almost three months of this practicum pro/ram, ( realized that there are a lot of thin/s that chan/ed about me5 That bein/ professional is the 'ery important5 2'en thou/h that you are :recked inside because you :ere scolded, no one :anted to talk to you and they make you feel that your en'ironment is not healthy to :ork :ith and it is 'ery suFocatin/5 6ou ha'e to act that nothin/ really happened, you ha'e to kno: that in the real corporate :orld most of the people in the oRce aimed to be hi/h and as an practicumer ( ne'er :anted to disrespect them but ( lookin/ for the respect as an employee too5 2'en :ithout a salary5

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C. PERSONAL

( really learned that me as a part of the millennial has to do a lot of :ork5 "tudyin/ in a presti/e uni'ersity that makes you think bi/ is unrealistic5 Learnin/ :ays ho: to ha'e a perfect structure in a company :as tau/ht and ( thou/ht it is 'ery easy but then realized that it :as too idealistic5 (n corporate :orld people are 'ery traditional, and on the other hand :e the millennials are full of rant5 After my case :as done ( ha'e *nally realized that ha'in/ a T3TAL 9AL(T6 MA&AG2M2&T is a 'ery bi/ responsibility for the employees and as :ell as in the eJecuti'e committee5 ( :as do:n :orkin/ and doin/ my practicum in a hotel but then as ( open my heart and mind this mistake :ill polish and make me stron/er as it prepares me to face the real :orld after my /raduation5

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5EE2L) OUR'AL

EEK 1! SEPTEMBER 13 " SEPTEMBER 16

This is my *rst :eek on the )inance .epartment, ( am 'ery ner'ous because it is my *rst time :orkin/ corporately and in the real oRce5 As ( enter the hotel eJcitedly, as they re/ister my biometrics so ( can freely /o inside the "!( oRce and as ( met my super'isor Ms5 Iaren ( told to myself that this is it5 "tep by step Ms5 Iaren teaches me ho: to audit5 "he asked me to audit "ommerset Alaban/ Manila <"AM> because it is the ne:est property of A"C3TT, so most probably there are only fe: /uests to audit5 (t is kinda hard at *rst but on the *rst day ( already kno: ho: to do it properly and (N'e /ot a complement from my super'isor because ( /ot it easily5 They ask me to /o to -uman +esource 3Rce to /et my locker5 (t is :here ( can lea'e my thin/s in preparation also :hen ( :ill be transferred to the 0ell "er'ice in s:itch to Christian Mordeno co trainee from "T5 (t is already our lunch time and ( met my coBtrainees and &icca "obreHuanite my block mate :ho is also ha'in/ her 37T in marketin/ department5 "he introduced me to other trainees and after :e eat at T(!A&A& or the employeeNs pantry :e :ent to Glorietta to inhale some air outside the oRce and buy ice cream and then /o back to :ork a/ain5 My *rst day :as really tirin/ but *ne, because our :ork starts at D oclock in the mornin/, most of the time ( usually /et there  hours earlier, and the dismissal time from :ork is around % oclock in the e'enin/5 0ut at the latter part of my practicum, ( started to /o home late because ( need to *nish some documents for tomorro:, but sometimes ( feel like (m /i'in/ up already because (Nm not yet used it5

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EEK 2! SEPTEMBER 19 # SEPTEMBER 23

My second :eek is 'ery eJcitin/, because ( think ( already mastered :hat ( am doin/5 Callin/ to front oRce in diFerent properties if ( need some receipt that is not attached to the Midni/ht Audit or General Cashier to check if it is already :ritten in the system5 My super'isor already introduce to me the room :here all bundles of receipt are /oin/5 And ho: to *nd if the front oRce need to look back some records and trace it in the stock room5 This room is full of boJes and each boJ consist of the Midni/ht Audit and General Cashier per month and per property so it is plenty5 "he asked me to look March ? $1% in Citadine "alcedo Makati bundle; ( consume lot of time to *nd it because it is my *rst time lookin/ for it5 (t is challen/in/ and tirin/ but /ood thin/ the room has aircon5 EEK 3! SEPTEMBER 26# SEPTEMBER 30

As usual, ne: :eek, more bundles :as stack and ( ha'e to *nish it eRciently because as eJpected more bundles are comin/ from diFerent properties5 "o ( started sittin/ on my desk :ith my coFee and start :ith my :ork a/ain5 Check the credit cards, check the receipt number, the prices and names if e'erythin/ is correct in the hard copy and :hat is :ritten in the !+3T2L or the system of the hotel5

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EEK 4! OCTOBER 3# OCTOBER 7

( really had fun on my fourth :eek stay at Ascott Makati, because ( eJperienced some of the facilities of the property5 At *rst, ( :as assi/ned at re/istration of 9+G 2'ent, from :here ( :ill assist the /uest to *ll up some of their information then they can no: enter to eJperience the 3ctober fest feeeeels. Ehen the pro/ram starts, me and my coBpracticumer, &icca, :as /i'en a chance to eat at caf on the %th, :here :e taste some foods made by our Ascott chefs5 After eatin/, :e :ere assi/ned to the kids, so :e played :ith them at Iids and Cubbies located at %th Uoor of the buildin/, :hile their parents :ere enHoyin/ some drinks5 Goin/ out of my department once in a :hile is /ood5

EEK 5! OCTOBER 10# OCTOBER 14

My super'isor asked me to /o to Toyota 3Rce to con*rm some car rentals receipts5 And audit all the receipts that the /uest payed5 Ee do this because Toyota Car +entals is only a concessionaire of Ascott5 And Ascott only ha'e a percenta/e in each car rentals5 And after (m done doin/ audit the car rentals ( /o back auditin/ the diFerent properties a/ain5 And my super'isor asked me to *le and encode all the Complimentary "tay in each property5 And receipts from Caf on the % th are to be compiled and audit5 Check if the computation is correct, if some products are 'oided correctly and many more5

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EEK 6! OCTOBER 17 # OCTOBER 21

After doin/ all of my daily task auditin/ more bundles because e'eryday bundles from diFerent properties are arri'in/ in the pi/eon hall or the front oRce are deli'erin/ it to my desk, ( used to ans:er some phone calls :hen my super'isor is out of the oRce to 'isit some properties and /i'e some initial money for the cashier5 ( usually asked them :hat are the concerns of the /uest and :hen (Nm lack of information about their concerns ( take a note of it and endorse it to my super'isor after:ards, or if ( can sol'e it by myself ( :ould do it5 (n the afternoon they asked me to /o to +ustans to buy some /oods because :e :ill be ha'in/ an e'ent for the )inance Team5 My super'isor asked me also to or/anize /ames for the fun of the employees and asked me to do decoration5 ( accepted it because (m already tired of auditin/5

EEK 7! OCTOBER 24 # OCTOBER 27

This is 'ery challen/in/, because ( dont feel comfortable anymore ( feel suFocated, tired and drained5 ( :ent to -+ and asked if ( can s:itch already :ith Christian Mordeno because it is our a/reement that both of us :ill transfer to each others department5 0ut he :as transferred to -+ .epartment so ( demanded if ( can transfer too to 0ell "er'ice, ( asked in a ri/ht manner and :ith respect but my -+ -ead misunderstood my demand5 "o ( ha'e to continue as the auditor5

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EEK 8! NO$EMBER 2 " NO$EMBER 4

This is the most painful reHection ( ha'e e'er had5 "ir 7un the learnin/ and .e'elopment head :ho handles the practicumers asked for a meetin/ at the conference room5 And ( thou/ht that this is the time that he :ould transfer me to my desired department in operation :hich is the 0ell "er'ice5 0ut :hen he checked my time sheet, :ithout any notice or :arnin/ ( :as terminated due to my late and absences5 ( do not kno: :hat to feel that time5 All ( think is that ( dont :ant to continue my practicum in Ascott because ( dont feel 'ery :elcome in that hotel and ( feel 'iolated as an employee5 "o ( already reported this incident to my ad'iser Chef 3dette to help me and :hat :ill ( do in order to *nish my oHt5 All ( think is that ( am already li'in/ Ascott :ith a bad ima/e from me5

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O(ER.ATI O'(

A. PRACTICUM SITE

Located in :hat is kno:n as the VAyala Trian/le, a posh, upscale area comprisin/ upscale shoppin/ malls, modern oRce buildin/s, *rstBclass restaurants, bistros and bars, is the Ascott Makati residence that is housed in Glorietta Mall5 And short ?Bminute :alk a:ay from the residence is the Ayala train station, :hich links the area :ith the rest of the district, :here multinational companies, international banks, the !hilippine "tock 2Jchan/e and forei/n embassies lie5 &umerous cultural and historical landmarks are located :ithin the 'icinity, includin/ the &uestra "eWora de Gracia Church, :hich is &2"C3 Eorld -erita/e site, as :ell as the Ayala Museum, :hich eJhibits the rich and 'i'id history of the !hilippines from the earliest times of the Mactan battle to the stru//le for democracy5 The residence is also Hust a short #$Bminute dri'e from the &inoy Auino (nternational Airport 'ia a taJi5

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To eJperience the pulsatin/ ener/y of one of the :orldNs most populated cities, one should pay Makati a 'isit5 3ne of Metro Manilas 18 districts, Makati makes up the 'ery core of the &ational Capital +e/ion of the !hilippines5 -ere, 'isitors :ill be introduced to to:erin/ steelBclad skyscrapers, a di'erse ran/e of entertainment hotspots as :ell as culture and historical landmarks5 (t is also here :here you can *nd multinational companies, international banks, the !hilippine "tock 2Jchan/e and forei/n embassies5

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B. HOTEL PRACTICUM PROGRAM

This pro/ram :ill /i'e you the mastery and skills you ha'e to seek for a super'isory or administrati'e profession in the industry5 (t :ill help us utilize to eJamine our future occupation5 At :ork preparin/, it is one of the best preparin/ techniues since, it is arran/ed, sort out, and directed at the :orkerNs :orksite5 This :ill be the most essential strate/y utilized for the future :orkers5 (t is especially *t for creatin/ capability and ability for one of a kind representati'eNs employment5 !articularly, in the occupations that are moderately simple to learn and reuire pri'ately claimed hard:are and oRces5

.esi/ned to be a home a:ay from home, Ascott Makati understands the importance of furnishin/ /uests :ith amenities crucial to a /lobeBtrottin/ lifestyle5 Li'e in the lap of luJury :ith access to comprehensi'e facilities such as our onBsite *tness centre, outdoor s:immin/ pool, tennis courts, spa and massa/e centre5 A list of a'ailable ser'ices includin/ dry cleanin/, airport transfer, babysittin/ and housekeepin/5

C. PHILIPPINE HOSPITALIT% INDUSTR%

)or your culture *J, make a trip to a &2"C3 Eorld -erita/e site, the &uestra "eWora de Gracia Church, built by the Au/ustinian friars5 The stillBfunctionin/ &eoB+omanesueBGothic style churchNs construction dates as far back as early 1%$$s and is a popular :eddin/ 'enue5 Another landmark :orth 'isitin/ is the Ayala Museum, :hich eJhibits the rich and 'i'id history of the !hilippines from as early as the Mactan battle to the countryNs relati'ely recent stru//le for democracy5 (t is also home to

paintin/s by notable )ilipino painters such as )ernando Amorsolo, 7uan Luna and )ernando Xobel5

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At the end of an eJcitin/ day, return to the residence to reHu'enate5 Ascott Makati oFers our /uests the comforts and little la'ishes that makes for a memorable stay5 "er'iced apartments are spacious and ele/antly furnished :ith contemporary furniture5 Apartments come in 'arious sizes, ran/in/ from studios to threeBbedroom apartments that come *tted :ith enBsuite bathrooms, a fully euipped kitchen, :ashin/ machines and dryers5

Ascott /uests ha'e access to comprehensi'e facilities such as an onBsite *tness centre, outdoor s:immin/ pool, tennis courts, spa and massa/e centre and a list of ser'ices like dry cleanin/, airport transfer, babysittin/ and daily housekeepin/5

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E&&ECTI.E'E(( O& THE PRACTICUM PRO"RAM I' TERM( O&

A. PRACTICUM PROGRAM

(f ( can describe doin/ practicum in a certain hotel it is totally Yculture shockZ5 ni'ersity of "anto Tomas tau/ht us 'ery :ell5 0ut the bad side of it that most schools are 'ery idealistic5 As a trainee, *rst timer and a practicumer it is 'ery hard to adHust :ith the en'ironment of the corporate :orld because their personality :as too stron/ and 'ery traditional5 Ascott Makati tau/ht me that their en'ironment is the real deal or the real :orld :here many cultures personalities that mi/ht lift you up as person os mi/ht as :ell destroy you5 (t is 'ery hard for a student like me to adHust fast especially :ithout the /uidance of some employees in the oRce ( think that is 'ery hard5 &o hard feelin/ for the employees that ( met in that hotel, im thankin/ them because it prepares me and trained me already in a harsh :ay5 And ( think that is the real :orld after ( /raduate :ill face5 B. SCHEDULE OF PRACTICUMERS

The schedule of the practicumers :ho :ere allocated in the operations :as  hours each day5 They :ork % days in a :eek :ith 1 day 'acation5 Ehile the practicumers assi/ned in the back of the house ha'e at least D hours each day and :ere :orkin/ ? times in a :eek, their oF :as amid the ends of the :eek5 The practicumers can eJceed to 1 hours a day5

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C. NUMBER OF PRACTICUMERS PER BATCH

Lar/er part of the assistants or practicumers in Ascott Makati are ori/inated from these schools ni'ersity of "anto Tomas !hilippine EomenNs ni'ersity .e La "alle B Colle/e of "aint 0enilde C2 Makati 2astern =isayas "tate ni'ersity Lyceum Alaban/ !olytechnic ni'ersity of the !hilippines "t5 Claire Colle/e of Caloocan Ee :ere 18 practicumers in our batch and :e are similarly circulated in the di'erse di'isions, for eJample, )inance .epartment, -ousekeepin/ .epartment, Concier/e, "ales .epartment, -uman +esource .epartment and 0ellman "er'ice5

D. TRAINER

(n my assi/ned department :hich is the )inance .epartment5 Ms5 Iaren CambariHan is my super'isor5 "hes al:ays by my side to educate and instruct me so ( con'ey more kno:led/e about the company5 ( really admire his passion in mana/in/ his :ork e'en thou/h he has lot of :ork loads to do5 ( learned a lot of techniues and /i'e me some ad'ices about the industry based on his eJperience5 "he :as fun to be :ith, so someho: ( enHoyed my # month stay in their department as their practicumer5

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E. FACILITIES&FOOD' INCENTI$ES FOR THE PRACTICUMER

Caf on the %th Eith its delicious food and relaJed ambiance, it is located on the %th Uoor of the buildin/5 The dinin/ area is remarkably spacious and li/ht, casual atmosphere makes it a place :here you feel you can feel comfortable and makes you stay for hours5 Ascott Gymnasium ( recommend this /ym to anyone :ho is serious about *tness and :ho lo'es the camaraderie of /reat, friendly coaches :ho are able to /et to kno: the people at the /ym indi'idually5 (t is an eJperience that ne'er felt else:here5

Iids and Cubbies The kids and cubbies play/round, is the area used for indoor play or recreation, especially by children, and often containin/ recreational euipment such as slides and s:in/s5 (t is located on the %th Uoor of the buildin/5

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Ascott Makatis !ool 2asily amon/ the most relaJin/ pool in Metro Manila, the spacious area is euipped :ith comfortable reclinin/ loun/e chairs, perfect for layin/ out in the sun5

"ome of the incenti'es that the practicumer can a'ail is the mornin/ snack and free lunch from the Tipanan5 (t oFers a complete set of meal :hich includes soup, rice, chicken, beef or pork, *sh, 'e/etable, dessert, and a salad bar :ith some unlimited drinks :here :e can choose from diFerent 'arieties5 They also ha'e a :ater dispenser, coFee machine and hot chocolate machine if you :ant to take a break5

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CO'CLU(IO' A'- RECOMME'-ATIO'

(n my three months of this practicum, (N'e eJperienced /rumblin/ and reuestin/ 'isitors, or in some cases misunderstandin/s bet:een your partners5 These are all normal circumstance or situation in the business5 Ehat is imperati'e is that you make a prompt mo'e to it as uickly as time permits5 )urthermore, if it submit any o'ersi/hts, Hust simply */ure out ho: to ackno:led/e it, then after you ackno:led/e it, /rasp it then learn from it5 At that point, take all that life learnin/ lessons :hene'er you eJperience it5 This :ill be your establishment in buildin/ your eJperience so you can interface :ith5 2'en thou/h, encounterin/ this reality made me understood that it is not that simple5 (t takes a /reat deal of teachin/s particularly :ith re/ards to time administration and skills5 "ince this industry is eJtremely testin/ yet once you kno: the ad'anta/es and disad'anta/es in the business, you can outperform any diRculties, trials or inadeuacies that the business :ill /i'e you5 ( should state that bein/ in this industry obli/es you to be a situated indi'idual5 6ou truly need to lo'e and make the most of your employment or :hat you are doin/ :ith a speci*c end /oal5

(Nm /lad to state that this practicum truly inUuences me a /reat deal5 (t transformed me in a :ay that ( :ill be prepared to perform and o'ercome the reality of the :orld5 (Nm currently more prepared and pro*cient about the industry5 (Nm pleased :ith the people :ho (N'e /otten to be the direct result of the diRculties and trials that (N'e eJperienced5 They truly made me see my ualities and concentrate on my shortcomin/s5 6et, at the same time, after those /reat circumstances there are still an enormous bri/hter side in the business :hich youNll cherish it is a tiny bit substantial5

!a/e 34 of 41



!a/e 3* of 41



A--ITIO'AL -OCUME'T(

!a/e 36 of 41



!a/e 3+ of 41



!a/e 3, of 41



!a/e 3/ of 41



!a/e 40 of 40

Ascott

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