apg40

APG40, Node, Change

Page 1 of 25

OPERATIONAL INSTRUCTION

7/154 31-CRZ 222 05 Uen D

© Ericsson AB 2005 - all rights reserved

APG40 , Node , Change Contents 1 1.1

Introduction Scope

2 2.1 2.2

Procedure Prerequisites Actions

3 3.1 3.2 3.3 3.4 3.5

Additional Information Enable fl flash di disk us using di dipswitch Disable fl flash di disk us using di dipswitch Update RAID FW Update AM FW Delete customer dat ata a on th the e fa fau ult lty y node

4

Glossary

5 5.1 5.2

References Operational Instructions Printout Descriptions

file://C:\Program Files\ALEX\Lib\ALEX_TMP Files\ALEX\Lib\ALEX_TMP\1005\alex0296.ht \1005\alex0296.ht

2/5/2016

APG40, Node, Change

Page 2 of 25

1 Introduction 1.1 Scope This Operational Instruction describes the procedure to change a node in the Adjunct Processor (AP) cluster. This procedure must be performed on site.

file://C:\Program Files\ALEX\Lib\ALEX_TMP Files\ALEX\Lib\ALEX_TMP\1005\alex0296.ht \1005\alex0296.ht

2/5/2016

APG40, Node, Change

Page 3 of 25

2 Procedure 2.1 Prerequisites 2.1.1

Conditions

The following conditions must apply before this procedure can be completed: • • • • 2.1.2

The alarm AP FAULT is received or there is a work order received. A technician is available on site. The node to replace is faulty. The other node is the active working node. A valid backup of the node to be replaced available on the APG . Data

The following data should be known before starting this procedure: • The user name and password valid for a user with administrative rights on the active node. • The hostname of the active node. • The public IP address of the active node. • The hostname of the faulty node. • The hostname of the replacement node. • The public IP address of the replacement node. • The subnet mask of the replacement node. • The gateway address of the replacement node. 2.1.3 • • • • •

Special Aids A VGA monitor. A keyboard with PS/2 connector. A mouse with PS/2 connector. An adapter to connect the keyboard and monitor to the same cable. A grounding strap. To be used when exchanging the equipment.

file://C:\Program Files\ALEX\Lib\ALEX_TMP\1005\alex0296.ht

2/5/2016

APG40, Node, Change

Page 4 of 25

2.2 Actions Find out which Node to Replace 1. Find out which node to replace by examining the al arm printout from AP FAULT or the work order. Identify APG40 Hardware Platform 2. Check APG40 Hardware Platform Use command hwver. 3. Is AP HARDWARE VERSION APG40C/4 printout received ? Yes Go to Step 4 No Go to Step 5 APG40C/4

4. Go to Operational Instruction APG40, Node, Change, APG40C/4. Logon to Faulty Node 5. Connect to the faulty node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the ada pter and connect the monitor to the monitor input. Logon as a user with administrative rights. Note: If it is not possible to login to the faulty node then proceed with step 4. In that case stopping the cluster server is not possible as in step 3. Stop Cluster Service 6. Stop the Cluster Service on the faulty node. Enter the following commands in a C ommand Prompt window: cluster res "ACS_PRC_EventAnalyser_<0/1> /off /wait net stop acs_prc_clustercontrol net stop clussvc

Note: When performing the 'cluster res' command, select either '0' or '1' depending on the last letter of the faulty AP node's hostname. If the last letter is 'a' select '0' and if the last letter is 'b' select '1'. Logon to Active Node 7. Connect to the active node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the monitor input. Logon as a user with administrative rights.


2/5/2016

APG40, Node, Change

Page 5 of 25

Check Drive Status 8. Ensure that all the drives residing in the active node have the status optimal and als o check their capacity. Enter the following command in a Command Prompt window: raidutil -L physical

Note: The drives residing in the active node has the following addresses d0b0t0d0, d0b0t1d0 and d0b0t2d0. All three of them should be in the s tate optimal. Under the column Capacity you can see the capac ity. Take a note of this value. If the drives on the active node have a status other than optimal then this Operational Instruction cannot correct the problem. 9. Are all the drives in the active node optimal? Yes Go to Step 10. No Go to Step 167 10. Check which firmware version that i s installed. Enter the following command in a Command Prompt window: raidutil -L version

Note: Under the column FW you can see the versi on. Note this down. Prepare Active Node 11. Enter the following command in a Command Prompt wi ndow: cd C:\Program Files\AP\ACS\BURREMRECBIN\serversw\Remote Recover v2.1 Install

12. Install Remote Recover. Enter the following command: setup

13. Follow the installation using the suggested default values. In the 'Security Alert - Driver Installation' window that appears, click the Yes button to install the Virtual Disk Bus driver. 14. Enter the following command: cd c:\Program Files\AP\ACS\BURREMRECBIN\serversw\inf

15. To permit usage of shared directories from the flash disk, enter the f ollowing command: secedit /configure /db FlashShareEnable.sdb /cfg FlashShareEnable.inf

16. Create a user, named 'disaster' which is to be used when logging on to the active node from the node to be restored. Enter the following command: net user disaster /add

Note: Enter a password containing small and capital letters as well as digits (for example 'RemoteRec1'). The password must not exceed 14 characters.


2/5/2016

APG40, Node, Change

Page 6 of 25

Bring Cluster into Safe State 17. Set cluster's hardware and software in a state that allows replacement of the faulty node. Enter the following command in the active node: fcc_save_to_remove other

Note: Confirm the question with "yes". Note: If you have not performed to Step 6 the command may give an error message since the command will try to stop the c luster service on the faulty node. Note: If the fcc_save_to_remove command hang (for more than 10 minutes) or does not shut down the node properly then log on to the faulty (pa ssive) node and shut it down with START->Shut Down and select Shut down. Disconnect Faulty Node 18.

Warning! In case of a suspected hardware fault, the node shall be exchanged. It's not allowed to ex change boards since that will violate any warranties.

Warning! There is a special procedure for removing the SCSI cables. This procedure must be followed to ensure that the SCSI bus will be terminated correctly. Wait until the Manual Intervention Allowed (MIA) LED is lit and then disconnect the faulty node. Disconnect the cables from the faulty node in the following order: Table 1

1 2 3 4 5 6 7 8 9 10

Power cable Public ethernet cable CPT cable IPN ethernet cable External alarms cable Alarm panel cable Both Heartbeat ethernet cables Both Serial cables (to CPU board and AM board) Monitor cable Keyboard/Mouse adapter cable

Note: The SCSI cables should be removed in the correct order. See next step.


2/5/2016

APG40, Node, Change

Page 7 of 25

Disconnect SCSI Cables 19. Always disconnect the SCSI connectors of the active node before removing the SCSI connectors of the powered-down (faulty) node. Disconnect the SCSI cables in the following order: Table 2

1 2 3 4

Disconnect Disconnect Disconnect Disconnect

the the the the

upper SCSI connector on the active node lower SCSI connector on the active node upper SCSI connector on the faulty node lower SCSI connector on the faulty node

Replace Node 20. Replace the faulty node with the replacement node. 21. Connect the cables in the following order: Table 3

1 2 3 4 5

Both Heartbeat cables Public ethernet cable Monitor cable Keyboard/mouse adapter cable Power cable

Enable Flash Disk 22. When the replaced node reboots, press to enter the CPU Bios. Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the lower end of the CPU board and repeat this step. 23. Select menu "Advanced" by using Arrow keys. 24. Select item "I/O Device Configuration" by using Arrow keys. 25. Press . 26. Is the item "Onboard Flashdisk" visible? Yes. Go to Step 27. No. Go to Step 34. 27. Select item "Onboard Flashdisk" by using Arrow keys. 28. Press to enable the flash disk. 29. Press to save changes. 30. Confirm changes (save configuration) and exit CPU Bios. 31. When the node reboots, press to enter CPU Bios.


2/5/2016

APG40, Node, Change

Page 8 of 25

Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the lower end of the CPU board and repeat this step. 32. Check the time and date on the first screen that appears in the CPU Bios setup page, the date format is MM/DD/YY. In case it is not the current time and date, use the <+> or <-> to change values and use Arrow keys to select Time or Date. Use to change between hour, minute and second and press when the values have been corrected. 33. Go to step Step 35. 34. Perform the actions in Section 3.1 and then return to Step 35. Change Boot Media

35. Use Arrow keys to select the "Boot" menu. 36. Use Arrow keys to select the ">Hard Drive" that appears after the enumerated boot items. 37. Press to select the highlighted choice. 38. Highlight [Sun Disk] or, if missing, [Onboard MY20-80T...] by using /. 39. Press <+>/<-> to place [Sun Disk] or, if missing, [Onboard MY20-80T...] at the top of the list. 40. Press to save changes. 41. Confirm changes (save configuration) and exit CPU Bios. Prepare Access to Replaced Node 42. As the replaced node boots up it will ask for a user name and password. Just ignore by pressing on both questions. Note: If the text can not be found on screen, it can be the case that the node needs to be rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the node. Note: If the text appears to have a big font, type 'mode 80' followed by . 43. Enter the following command: cd net

44. Enter the following command: edit tcputils.ini

45. Add the line 'hostname=dosclient' after the line 'drivername=GLOBAL$'. Note:


2/5/2016

APG40, Node, Change

Page 9 of 25

Use ALT+F and scroll down the menu using and select "Save" to save the changes. Use ALT+F and scroll down the menu using and select "Exit" to exit the editor. 46. Enter the following command: edit lmhosts

47. Add the line at the end of the file. Note: The format of the IP address is a.b.c.d, where a, b, c and d has a value of 0-255 and are separated by a dot. Example: 123.456.789.123 APG40 _A. Note: Use ALT+F and scroll down the menu using and select "Save" to save the changes. Use ALT+F and scroll down the menu using and select "Exit" to exit the editor. 48. Enter the following command: edit protocol.ini

49. Check that the entry "SLOT" has the value "0x00C9". If not, change the value to "0x00C9". 50. Edit the following lines DefaultGateway0=, SubnetMask0=, IPAddress0= at the end of the file. Note: The format of the Gateway address, Subnet mask and IP address are a b c d, where a, b, c and d has a value of 0-255 and are separa ted by a space. Example of Replaced node Public ethernet IP address: 123 456 789 124. Note: Use ALT+F and scroll down the menu using and select "Save" to save the changes. Use ALT+F and scroll down the menu using and select "Exit" to exit the editor. 51. Reboot the node by pressing CTRL+ALT+DEL. Copy Files 52. As the system boots up it will ask for a user name and password. Enter the user name 'disaster 'and the password specified in Step 16. Note: If the text can not be found on screen, it can be the case that the node needs to be rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the node. Note: If the text appears to have a big font, type 'mode 80' followed by . 53. Enter the following command:


2/5/2016

APG40, Node, Change

Page 10 of 25

cd net

54. Enter the following command: net use X: \\\images

Note: is the name of the worki ng AP node where the shared directory 'images' is located. 55. Enter the following command: copy X:\clientsw\*.* ..\Disaster

Restore Partition Layout 56. Enter the following command: cd ..\Disaster

57. Enter the following command: ghost

58. Close the About Symantec Ghost window that pops up by pressing 59. In the ghost menu, select Local->Disk->From Image by using / or / followed by or by using the mouse. 60. Select the file DISW2003.gho. Use and / to highlight the correct file followed by to select the file. 61. In the Destination Drive dialog, select the dest ination drive. The system drive is Local disk drive number [2]. Use and / to highlight the drive followed by to select. 62. In the Destination Drive Details dialog box, make s ure the values in New Size column ar e the same as the values presented in the Old Size column. Use to select partitions and numerical keys to enter the new size. 63. Press to continue. 64. When the pop up window "Proceed with disk load?" appears, press to continue. 65. When the disk load is complete, press to reset the computer. Unpack Backup to Replaced Node 66. As the system boots up it will ask for a user name and password. Just ignore by pressing on both questions. Note: If the text can not be found on screen, it can be the case that the node needs to be rebooted by pressing CTRL+ALT+DELETE or by pressing the RESET button on the node. Note: If the text appears to have a big font, type 'mode 80' followed by .


2/5/2016

APG40, Node, Change

Page 11 of 25

67. Enter the following command: cd Disaster

68. Enter the following command: sockets.exe

69. Enter the following command: rrcdos.exe

70. Connect to the working AP node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the monitor input. 71. Stop the service Gatherer. Enter the f ollowing command in a command prompt window: cluster res gatherer /off /wait

72. Start Remote Recover on the working AP node by selecting Start->All Programs->Remote Recover->Remote Recover. Note: When Remote Recover is started for the first time a "Remote Recover Licensi ng" window appears. In this window, press the Browse button. Open the C:\Program Files\AP\ACS\BURREMRECBIN\serversw\RemoteRecoverV2.1.txt license file and click the Activate button. Note: If Remote Recover is reinstalled, the license does not have to be submitted again. Note: If Remote Recover is uninstalled and then r einstalled with no reboot in between, the installation might fail. 73. When Remote Recover has started select File->Add IP and enter the Public ethernet IP address of the replaced node. 74. In the left window, right click the computer icon and select "Connect". 75. In the left window, expand the computer icon and right click Disk (1), select "Mount" and press OK in the "Mount disk" window tha t appears. 76. In the lower right window, right cl ick the ntserv partition on the disk named 'Disk 4 (1)' and select "Change drive letter and paths...". 77. In the " Change Drive Letter and Paths for ntserv" window that appears press Add. 78. In the "Add Drive Letter or Pat h" window that appears, make sure that the 'Assign the following drive letter' radio button is mar ked and press OK. 79. In the right window, note the drive letter assigned to the mounted ntserv partition. 80. On which media do you have a valid backup? DAT Tape Go to Step 81. FTP site


2/5/2016

APG40, Node, Change

Page 12 of 25

Go to Step 88. The shared disk M:\Images\ node(a/b) Go to Step 89. 81. In the active node, insert a tape containing the backup. 82. Start the Backup Utility. Enter the following command in a Command Prompt window: ntbackup

83. Select the 'Restore and Manage Medi a' tab. Expand the Tape media item and check the desired backup to restore. Double clic k on the tape symbol and wait for the applicable backup to update the catalog list. N ow the contents of the backup is visible. 84. Is the backup marked with M: Disk M? NO Go to Step 91. YES Go to Step 85. Note: If the backup is marked with M: Disk M then the backup is a zipped fil e. 85. Restore the backup to M:\Images\ node(a/b). Check the box for the backup to restore. Restore the backup to Alternate location and select M:\Images\ node(a/b) as the Alternate location. Select Start Restore and confirm restore by clicking OK. Note: The backup should be valid for the node to be replaced. Note: Select either a or b in (a/b) depending on the last letter of the replaced AP node's hostname. Note: Make sure that there is suffic ient space on the M: drive to host the backup. 86. When copying is finished, eject the tape, and exit Backup Utility. 87. Go to Step 89. 88. Use FTP to transfer the compressed backup. See Operational Instruction AP, File, Transfer and then return to Step 89 in this Operational Instruction. The backups must be transferred in binary mode. The backup should be transferred to the directory M:\Images\ node(a/b). Note: The backup should be valid for the node to be replaced. Note: Select either a or b in (a/b) depending on the last letter of the replaced AP node's hostname. Note: Make sure that there is suffic ient space on the M: drive to host the backup.


2/5/2016

APG40, Node, Change

Page 13 of 25

89. Enter the following command: burrestore -a m:\Images\node(a/b)\.zip -d :\

Note: The backup should be valid for the node to be replaced. Note: Select either a or b in (a/b) depending on the last letter of the replaced AP node's hostname. 90. Go to Step 93. 91. Restore the backup to . Check the box for the backup to restore. Restore the bac kup to Alternate location and select the as the Alternate location. Select Start Restore, select Advanced and choose the alternatives "Restore security" and "Preserve existing volume mount points" by checking the checkboxes. Click OK and confirm r estore by clicking OK. Note: The backup should be valid for the node to be replaced. 92. When copying is finished, eject the tape, and exit Backup Utility. 93. In the left Remote Recover window, right cl ick disc 1 and select "Unmount". Note: Make sure that there is no Command prompt window or Explorer window open which is accessing the . 94. In the left window, right click the computer icon and select "Disconnect" and exit Re mote Recover. 95. Start the service Gatherer. Enter the following command: cluster res gatherer /on /wait

96. Enter the following command: cd c:\Program Files\AP\ACS\BURREMRECBIN\serversw\inf

97. To prohibit usage of shared directories from the flash disk, enter the following command: secedit /configure /db FlashShareDisable.sdb /cfg FlashShareDisable.inf

98. Delete the user 'disaster' which w as used when logging on to the active node from the node to be restored (see Step 16). Enter the following command: net user disaster /delete

Connect to the Replaced Node 99. Connect to the node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the adapter and c onnect the monitor to the monitor input.


2/5/2016

APG40, Node, Change

Page 14 of 25

Disable Flashdisk 100. Exit the Remote Recover client by pressing . 101. Reboot the node by pressing the reset button. 102. When the node reboots, press to enter the CPU Bios. Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the lower end of the CPU board and repeat this step. 103. Select menu "Advanced" by using Arrow keys. 104. Select item "I/O Device Configuration" by using Arrow keys. 105. Press . 106. Is the item "Onboard Flashdisk" visible? Yes. Go to Step 107. No. Go to Step 116. 107. Select item "Onboard Flashdisk by" using Arrow keys. 108. Press to disable the flash disk. 109. Press to save changes. 110. Confirm changes (save configuration) and exit CPU Bios. 111. When node boots up, press to enter the CPU Bios. Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the lower end of the CPU board and repeat this step. 112. Check the time and date on the first screen that appears in the CPU Bios setup page, the date format is MM/DD/YY. In case it is not the current time and date, use the <+> or <-> to change values and use Arrow keys to select Time or Date. Use to change between hour, minute and second and press when the values have been corrected. 113. Press to save changes. 114. Confirm changes (save configuration) and exit CPU Bios. 115. Go to Step 117. 116. Perform the actions in Section 3.2 and then return to Step 117. Delete RAID Information and Partition of Tables 117. When you see the blue "Adaptec I2O" symbol displayed, press CTRL+A to enter Adaptec SmartROM configuration.


2/5/2016

APG40, Node, Change

Page 15 of 25

Note: There are two Adaptec host adapters. Be sure to press when the second Adaptec host adapter is initializing, as described above. 118. Press ALT+F10 Z to activate the ZAP Drive function in the action menu. (No visible change will be seen on the screen.) Note: A key sequence of means that you first press the ALT key together with the F10 key. Then release the keys a nd press the Z key and releas e it. 119. Select the controller symbol (marked wi th #0) by moving down with the cursor key. 120. Press to open submenu to display all SCSI devices. 121. Delete RAID information and partition tables on each drive with the following procedure. Move to the first hard disk device symbol (looks like a box) with the c ursor down key. 122. Press ALT+A to enter the Action Menu in the menu bar. 123. Enter the Zap Drive item by pressing the key. (The Zap Drive box appears). 124. Select the "Yes" button with the tab k ey and press to confirm sele ction. 125. Select the "Yes" button in the next menu with the tab key to delete the partition table and press ENTER to confirm selection. (A Configuration Changes info box appears). 126. Press to confirm changes. Select next drive and go to Step 122. Continue until all 3 drives are zapped. 127. Press ALT+F to enter the file menu. 128. Press to exit. Confirm the action with OK, the system will now reboot. Note: Ignore any AUTOCHK messages. Logon to Replaced Node 129. Logon as a user with administrative rights. 130. The operating system has detected new har dware. In the window that appears, c hoose to restart the replaced node. 131. Logon as a user with administrative rights. Check Disk Capacity 132. Check which capacity the drives ha ve on the replaced node. Enter the following command in a Command Prompt window: raidutil -L physical

Note: Under the column Capacity you can see t he capacity. Take a note of this v alue. 133. Was the capacity of the disks equal to or bigger than the disks in the active node?


2/5/2016

APG40, Node, Change

Page 16 of 25

Yes Go to Step 135. No Go to Step 134. Note: Refer to Step 8 for the Disk Capacity in the active node. 134. This spare part cannot be used. The disks in the spare part must have equal or bigger capacity than the disks in the active node. Go to Step 167. Check RAID FW 135. In a Command Prompt window, enter the following command: raidutil -L version

136. Was the RAID firmware (FW) version in the replaced node equal to the one in the active node? Yes Go to Step 137. No Go to Section 3.3 and then return to Step 137. Note: Refer to Step 10 for the RAID FW version in the active node. Shutdown Replaced Node 137. In a Command Prompt window, enter the following command: prcboot -s

138. Disconnect the power cable from the replaced node. Reconnect SCSI Cables 139. Always connect the SCSI connectors of the replaced (powered-down) node before connecting the SCSI connectors of the active node. Connect the SCSI cables in the following order: Table 4

1 2 3 4

Connect Connect Connect Connect

the the the the

upper SCSI connector on the replaced node lower SCSI connector on the replaced node upper SCSI connector on the active node lower SCSI connector on the active node

Note: The SCSI cables must be crossconnected (i.e. SCSI 1 on one node to SCSI 0 on the other. The same for SCSI 0 to SCSI 1). Reconnect Other Cables 140. Reconnect the remaining cables in the following order:


2/5/2016

APG40, Node, Change

Page 17 of 25

Table 5

1 2 3 4 5 6

CPT cable IPN ethernet cable External alarms cable Alarm panel cable Both Serial cables (to CPU board and AM board) Power cable

Logon to Replaced Node 141. Logon as a user with administrative rights. Stop Cluster Service 142. Stop the Cluster Service on the replaced node. Enter the following commands in a Command Prompt window: cluster res "ACS_PRC_EventAnalyser_<0/1> /off /wait net stop acs_prc_clustercontrol net stop clussvc

Note: When performing the 'cluster res' command, select either '0' or '1' depending on the last letter of the replaced AP node's hostname. If the last letter is 'a' select '0' and if the last letter is 'b' select '1'. Setup Services 143. Enter the following command in a Command Prompt wi ndow: setupservices

Logon to Active Node 144. Connect to the active node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the ada pter and connect the monitor to the monitor input. Logon as a user with administrative rights. Integrate Shared Mirrored Disk Drive 145. Integrate the shared mirrored disk drive. Enter the following command in a Command Prompt window: fcc_integrate other

146. Confirm action by entering 'y' followed by . Note: The replaced node should now join the cluster and the mirroring of the data disk wil l start. The mirroring process will take 4.5-12 hours. The lower figure is for idle disks with no traffic to them and the higher figure is for maximum specified disk tra ffic. Log Off from Active Node 147. Log off from the active node using START-> Log Off.


2/5/2016

APG40, Node, Change

Page 18 of 25

Logon to Replaced Node 148. Connect to the replaced node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the monitor input. Logon as a user with administrative rights. 149. Enter the following command in a Command Prompt wi ndow: prcboot

Note: The node will reboot and start up again. Logon to Active Node 150. When the replaced node has started up, connect to the active node by inserting the adapter to the mouse/keyboard input on the AP. C onnect the keyboard and the mouse to the adapter and connect the monitor to the monitor input. Logon as a user with administrative rights. Check RAID Mirroring 151. Enter the following command: cd Program files\dptmgr

152. Ensure that the mirroring of the RAID is still ongoing. Enter the following command: raidutil -L logical

Note: One of the RAID-1 should be in the status "reconstruct" and the other two should be in the status "reconstruct/ pending". Log Off from Active Node 153. Log off from the active node using START-> Log Off. Logon to Replaced Node 154. Connect to the replaced node by inserting the adapter to the mouse/keyboard input on the AP. Connect the keyboard and the mouse to the adapter and connect the monitor to the monitor input. Logon as a user with administrative rights. Check AM FW 155. Check which AM FW version is used on the active node. Enter the following command in a Command Prompt window: fcc_amversion other

156. Check which AM FW version is used on the replaced node. Enter the following command: fcc_amversion own

157. Are the AM FW versions identical on the active and on the replaced node?


2/5/2016

APG40, Node, Change

Page 19 of 25

Yes. Go to Step 162. No. Go to Step 158. Note: Compare the printouts received in Step 155 and Step 156. 158. Enter the following command: dir c:\"Program Files"\Force\am_services

159. Is the correct version available on the replaced node? Yes. Go to Section 3.4 and return to Step 162 No. Go to Step 160. Note: The file used when upgrading the AM FW should be named where 'x' and 'y' is the AM F W version and should correspond to the printout r eceived in Step 155. 160. Copy the correct 'lbbtam1_x_y.bin' file from the active node. Enter the following command: copy \\\C$\"Program Files"\Force\am_services\ c:\"Program Files"\Force\am_services

161. Go to Section 3.4 and return to Step 162 Wait for RAID Mirroring to Complete 162. Before proceeding with the next step, make s ure that the mirroring of the RAID i s completed i.e. the RAID is optimal. Note: The mirroring process will take 4.5-12 hours. The lower figure is for idle disks with no traffic to them and the higher fi gure is for maximum specified disk traffic. Restore Reparse Points 163. Enter the following command in a Command Prompt wi ndow: cd c:\Program Files\AP\ACS\BURREMRECBIN\serversw\bur

164. Enter the following command: pkzipc -extract \\\m$\images\node(a/b) \.zip ReparsePoints.bur

Note: The backup should be valid for the r eplaced node. Note:


2/5/2016

APG40, Node, Change

Page 20 of 25

Select either a or b in (a/b) depending on the last letter of the replaced AP node's hostname. 165. To restore the reparse points, enter the following command: RPRestore -s ReparsePoints.bur -d C:\

Backup System 166. Go to Operational Instruction AP, System Backup and Verify, Initiate . Perform the steps in that Operati onal Instruction, and return to Step 168 in this Operational Instruction. Consult Next Level of Maintenance Support 167. Consult the next level of maintenance support. Further actio n is outside the scope of this Operational Instruction. Prepare Active Node 168. Go to Start -> Control Panel. Open Add or Remove Programs, select 'Remote Recover' and click the Change /Remove button. 169. In the 'Confirm File Deletion' window that appea rs, click OK and then Finish. Prepare Faulty Node 170. Perform the actions in Section 3.5 and then return to Step 171. Job Completed 171. Make a report. Note: See Operational Instruction Report of Finished Work. 172. The job is completed.


2/5/2016

APG40, Node, Change

Page 21 of 25

3 Additional Information 3.1 Enable flash disk using dipswitch On systems using some HW versions, a dipswitch on the CPU board must be configured in order to enable the flash disk. If that i s the case, perform the following acti ons. 1. 2. 3. 4.

5. 6. 7.

8.

9. 10. 11.

12. 13. 14. 15. 16. 17.

Disconnect the power cable from the node. Disconnect all cables on the CPU board. Remove the CPU board from the node. Configure the switch SW2 so that di pswitch number 2 points at the front. War ning!: Make sure only dipswitch number 2 is configured. Changing the position of any other dipswitch might lead to that the contents of the Fl ash disk is deleted. Insert the CPU board. Reconnect all the cables to t he CPU board previously removed. Reconnect the power cable to the node. Note: It might happen that the node will not boot when the power is switched on after reinsertion of the CPU-card. In case this happens, turn off the power and wait 30 s econds before retrying this step again. When system boots up, press to enter the CPU Bios. Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the l ower end of the CPU board and repe at this step. Press to select "Setup Defaults". Pressing "Enter", confirm the loading of the default c onfiguration. Change the time and date on the first screen that appears in the CPU Bios setup page in case it is not the current time and date. The date format is MM/DD/YY. Use the <+> or <> to change values and use Arrow keys to select Time or Date. Use to change between hour, minute and second. Press and select "Advanced". Use Arrow keys to select "IO device configuration". Press to select the highlighted choice. Use Arrow keys to select serial port C. Change the option for the C port from "Auto" to "Enabled" using the <+>/<-> key. Change the option for interrupt from "Default" to "IRQ9" using the Arrow keys. Press .

3.2 Disable flash disk using dipswitch On systems using some HW versions, a dipswitch on the CPU board must be configured in order to disable the flash disk once i t has been enabled. If that is the case, perform the following actions. 1. 2. 3. 4.

5. 6. 7.

8.

Disconnect the power cable from the node. Disconnect all cables on the CPU board. Remove the CPU board from the node. Configure the switch SW2 so that di pswitch number 2 points towards the back of the card. Warning!: Make sure only dipswitch number 2 is configured. Changing the position of any other dipswitch might lead to that the contents of the Flash disk is deleted. Insert the CPU board. Reconnect all the cables to t he CPU board previously removed. Reconnect the power cable to the node. Note: It might happen that the node will not boot when the power is switched on after reinsertion of the CPU-card. In case this happens, turn off the power and wait 30 s econds before retrying this step again. When system boots up, press to enter the CPU Bios. Note: It might happen that a node reboots before the operator has time to press . If so, reset the node by pressing the reset button at the l ower end of the CPU board and repe at this step.


2/5/2016

APG40, Node, Change

Page 22 of 25

9. Press to select "Setup Defaults". 10. Pressing "Enter", confirm the loading of the default c onfiguration. 11. Change the time and date on the first screen that appears in the CPU Bios setup page in case it is not the current time and date. The date format is MM/DD/YY. Use the <+> or <> to change values and use Arrow keys to select Time or Date. Use to change between hour, minute and second. 12. Press and select "Advanced". 13. Use Arrow keys to select "IO device configuration". Press to select the highlighted choice. 14. Use Arrow keys to select serial port C. 15. Change the option for the C port from "Auto" to "Enabled" using the <+>/<-> key. 16. Change the option for interrupt from "Default" to "IRQ9" using the Arrow keys. 17. Press to save changes. 18. Confirm changes (save configuration) and exit CPU Bios.

3.3 Update RAID FW 1. Go to Start->Programs->DPT Storage Manager->DPT Storage Manager v2.17. 2. Double click on the "HBA 0". The " Host Bus Adapter Info" window will open. 3. In the "Host Bus Adapter Info" window, pr ess the Configure button. The "Configure Host Bus Adapter" window will open. 4. In the "Configure Host Bus Adapter " window, press the Flash button. The "Fla sh Configuration" window will open. 5. In the "Flash Configuration" window, press the Browse button. The "Browse to open" window will open. 6. Select the file with the firmwar e to download and press the Open button. The f ile name should be 3757xxxx.ima where xxxx is the version. Note: The file s hould be available under C:\Program Files\DPTmgr. 7. Press the OK button to start the flash process. 8. Did a message appear saying "Flashing completed successfully"? 9. a. Yes: Go to step 10. b. No: Go to step 14. 10. Press OK to close the "Flashing completed successfully" window. 11. Press OK to close the "Configure Host Bus Adapter" window. 12. Press OK to close the "Host Bus Adapter Info" window. 13. Select File and Exit the DPT Storage Manager. A dialogue will appear asking if the node should be restarted. Press the Yes button. 14. After the node has restarted, log in to the node. 15. Enter the following command: raidutil -L version. The version should be the installed one

3.4 Update AM FW 1. Start the AM configuration tool by using START->Programs->AM Configuration->AM Configuration. 2. Select the tab Installation. 3. Press UpgradeAMgo.. button. 4. In the AMgo Upgrade window press the Browse button. 5. Select the file lbbtam1_x_y.bin (where 'x' and 'y' is the AM FW version). 6. Press the Open button. 7. Press the Start button. 8. Answer OK on the pop up menu and w ait until the firmware is upgraded. 9. When the upgrade status has changed to Success the upgrade is finished. 10. Press OK to exit the AM configuration tool.


2/5/2016

APG40, Node, Change

Page 23 of 25

11. The AM firmware is now updated.

3.5 Delete customer data on the faulty node Before the faulty node is sent for repair, the customer data must be deleted from the data disks. If possible, perform these actions off site when this OPI has been completed successfully. 1. Connect only the keyboard and monitor to the faulty node, and then connect the power cable. 2. When you see the blue "Adaptec I2O" symbol displayed on the screen press CTRL-A to enter the Adaptec SmartROM configuration menu. Note: There are two Adaptec host adapters. Be sure to press when the second Adaptec host adapter is initializing, as described above. 3. Press to activate the ZAP Drive function in the action menu (no visible change will be seen on the screen). Note: A key sequence of means that you first press the ALT key together with the F10 key. Then release the keys and press the Z key and release it. 4. Select the controller symbol (marked wi th #0) by moving down with the cursor key. 5. Press to open submenu to display all SCSI devices. 6. Delete RAID information and partition tables on each drive with the following procedure. Move to the first hard disk device symbol (looks like a box) with the c ursor down key. 7. Press to enter the Action Menu in the menu bar. 8. Enter the Zap Drive item by pressing the key (The Zap Drive box appears). 9. Select the "Yes" button with the tab k ey and press to confirm sele ction. 10. Select the "Yes" button in the next menu with the tab key to delete the partition table and press to confirm selection (A Configuration Changes info box appears). 11. Press to confirm changes. Select next drive and go to step 7. Continue until all 3 drives are zapped. 12. Press to enter the file menu. 13. Press to exit and reboot. Confirm the action with OK. 14. When the node starts to reboot then remove the power cable.


2/5/2016

APG40, Node, Change

Page 24 of 25

4 Glossary -


2/5/2016

APG40, Node, Change

Page 25 of 25

5 References 5.1 Operational Instructions AP, File, Transfer AP, System Backup and Verify, Initiate APG40, Node, Change, APG40C/4

Report of Finished Work

5.2 Manual Pages burrestore (1m) prcboot(1m) hwver(1m)

5.3 Printout Descriptions AP FAULT


2/5/2016

apg40

Recommend Documents