Amadeus Altea CM GUI Guidelines for Installation

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Amadeus Altéa Departure Control Customer Management Guidelines for Installation

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Index _ 1 Introduction .......................................................................................... 4  1.1 Purpose ........................................................................................... 4  1.2 Hardware and Software Minimum Requirements ................................... 4  1.2.1. Altéa Reservation Desktop (ARD) Minimum Requirements ..................................................................................... 5

 1.3 Network Minimum Requirements ........................................................ 5  1.3.1 ARD Network Minimum Requirements ............................................ 6  1.4 Installation of 2 Versions ................................................................... 6  1.5 GUI Log Files ................................................................................... 6  1.6 Contacts .......................................................................................... 6  1.6.1 Technical Support ....................................................................... 6 _ 2 Quick Installation Instructions ................................................................. 6  2.1 Pre-requisites................................................................................... 6  2.2 First deployment of the application ..................................................... 7  2.3 Subsequent deployments of the application ......................................... 7  2.4 Network Connections ........................................................................ 8  2.4.1 Production Settings ..................................................................... 8  2.4.2 Skilling settings ........................................................................ 20 _ 3 ARD Setup .......................................................................................... 35  3.1 Root Certificates Installation ............................................................ 35  3.1.1 Certificates’ Installation Instructions ............................................ 36  3.2 Proxy Configuration ........................................................................ 39 © 2016 Amadeus IT Group SA

_ 4. Annexes ............................................................................................ 41  4.1 Details of CM Application Packaging .................................................. 41  4.2 1A-Launcher Command Line Parameters ........................................... 42  4.2.1 Mandatory parameters ............................................................... 42  4.2.2 Logging ................................................................................... 44  4.2.3 Screen Size Configuration .......................................................... 47 R&D-ASL-AIR-CMG-CMC-INT Last update: 03/03/2016 Page 2 of 60

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 4.2.4 Use of the GUI caching .............................................................. 47  4.2.5 Compression for GUI caching ...................................................... 48  4.2.6 Use of the GUI Shared caching ................................................... 48  4.2.7 PrioA Patching .......................................................................... 49  4.2.8 Mono-Instance Configuration ...................................................... 50  4.2.9 Encryption Configuration ............................................................ 50  4.2.10 Miscellaneous command parameters .......................................... 51  4.2.11 Devices command parameters .................................................. 51  4.2.12 Basic Device Configuration and Filtering ..................................... 52  4.2.13 RESA Specific Device Configuration ........................................... 53  4.2.14 XUL Proxy Configuration........................................................... 53  4.3 Errors and Warning ......................................................................... 56  4.3.1 Introduction ............................................................................. 56  4.3.2 Application Errors and Warnings ................................................. 56  4.3.3 Middleware Errors ..................................................................... 57  4.3.4 Network Interruption ................................................................. 59

© 2016 Amadeus IT Group SA

_ 5 References .......................................................................................... 60

R&D-ASL-AIR-CMG-CMC-INT Last update: 03/03/2016 Page 3 of 60

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1 Introduction 1.1 Purpose This document describes how the Amadeus Altéa Departure Control Customer Management GUI is packaged and configured, and provides guidelines for installation. The document deliberately doesn’t define how to use the GUI, although it does contain sections that reference how errors and warnings are handled, and how keyboard usage works. The reader is referred to the document at Reference 2 for detailed information about getting started with the GUI (e.g. keyboard mapping, application shortcuts, login/logout), before using the GUI. The CM GUI can be considered as the main application being deployed, but it is packaged along with an additional application called the 1A-Launcher. The 1A-Launcher is a very thin client application used to identify the correct version of the GUI to load amongst a number of other installed versions. 1A-Launcher fulfils the following high level functions:  It acts as single entry point for configuration for all Amadeus GUIs, thus simplifying the task of Airport Site administrators. For instance, in addition to workstation environment variables and command line options, 1A-Launcher loads and parses a unique configuration file and forwards relevant settings to the GUI as Java properties.  It controls the validity of each GUI version to be launched. Typically two versions of a given GUI are installed on the workstation (version N and version N-1) during the migration phase. 1A-Launcher is able to start the correct version of the GUI by querying a centralized Amadeus Version Server. This feature is useful in production environment in case of discrepancy or fallback.  It can download patches from Amadeus Host (Version Server) and pass the downloaded fix to the GUI which patches its own code on the fly.  It allows reducing GUI launch time - in slow environments (i.e. slow network and/or overloaded file server) - by compressing and/or caching locally the GUI jar files and JRE files.  It allows installing an Amadeus Java application as Windows service that runs in background even if no user is logged in. It is not the aim of this document to specify the 1A-Launcher in detail. Further details about 1ALauncher and other GUI management topics can be found in Reference 1.

1.2 Hardware and Software Minimum Requirements Minimum PC configuration:


 

800 megahertz (MHz) processor. 512 megabyte (MB) RAM. At least 384MB RAM should remain available for the GUI.

Should the application detect that the PC does not have the minimum recommended memory a warning will be displayed in the splash screen at launch time. This will not block the application from launching.


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The display and video-adapter requirements is at least 15-inch CRT or 13-inch TFT screen with at least 800x600 pixels x 256 colours. In case the Airport Site administrator wants to install the application on the workstation itself and not on the file server, then the minimum space required is 600MB for the installation of two versions of CM. The GUI is designed for and tested on Windows XP and Windows 7. Please note that Microsoft no longer supports Windows XP so their usage is not recommended. The application runs in a Java version 1.7.0_80 In order to be able to run the 1A-PE (embedded in CM Application), on an ARINC platform, ARINC peripheral manager PCP32 must be activated. The Customer Management GUI is designed to be primarily keyboard driven, but also usable with the mouse. Refer to Reference 2 for a definition of the keys (e.g. tab, arrow, and menu-keys) used in the application. Please note that the required minimum configuration is subject to the Airline negotiation with the Airport representative or Platform provider. Amadeus expectation is that this minimum configuration will be available.

1.2.1. Altéa Reservation Desktop (ARD) Minimum Requirements In order to be able to run ARD (embedded in CM application), this is the minimum PC configuration:


  

Intel Core2Duo processor family or later 2 gigabyte (GB) RAM Display resolution 1024x768

1.3 Network Minimum Requirements The network protocol is TCP/IP. IP connectivity is to be enabled in the airports where this model is to be put in place. Altéa DC JFEs are resolving the IP-Addresses via DNS-Names. Since on a certain number of Airports DNS-Service is not available, the bypass is to define the DNS-Names in a HOSTS-File. The administration of HOSTS-File is under the responsibility of the Local Airport Site Administrators. R&D-ASL-AIR-CMG-CMC-INT Last update: 03/03/2016 Page 5 of 60

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DNSs and IPs are provided in chapter 2.4

1.3.1 ARD Network Minimum Requirements Sessions

Bandwidth

1-5

512 kbits/s

5-10

1024 kbits/s

8-20

1544 kbits/s = T1

8-40

2048 kbits/s = E1

30-50

48 kbits/s per session

>50

24 kbits/s per session

1.4 Installation of 2 Versions For Fallback purposes, Amadeus always require two versions of the GUI to be available on the workstation (either locally or on the file server).

1.5 GUI Log Files 1A-Launcher and CM application generates GUI log files allowing further investigation in case of problems with the application. These files may be required by Amadeus for troubleshooting. Location and parameters for the log files are described in chapter 2.4

1.6 Contacts 1.6.1 Technical Support [email protected]


2 Quick Installation Instructions 2.1 Pre-requisites The Platform Provider peripheral manager must be installed and configured properly on the workstation on which physical devices are attached.


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2.2 First deployment of the application Step1: Airport Site Administrator downloads the application following guidelines provided to him/her by his/her Central organization. In case download is not possible, then the Airport Site Administrator will have to request a CD to be shipped. This zip package contains the Platform Provider’s Installation Instructions on top of the present Amadeus Guidelines (for the Amadeus application and as well for the WorkstationID set-up). Step 2: Uncompress the ZIP file to the Airport File Server (for example U:\\Amadeus) or on the Workstation itself. The directory CustomerManagement will be created (e.g. under U:\\Amadeus). Please note that the application becomes active as soon as the new version has been unzipped. Therefore it is mandatory that the Airport Site administrator follows the instructions in the work order provided by his/her central organization. It is important that the requested date and time of the installation is adhered to. Step 3: Configure a short-cut (icon) for all the workstations that will be using CM, to call 1ALauncher.exe. This file would have been extracted as part of Step 2 into the top-level folder. Step 4: Configure each short-cut to identify the workstation it is running on, the platform it is running on and the airline details. The minimum mandatory parameters are the WorkstationID, the airlineCode, the airlineNumericID, and the platform. The rest of the parameters are described in chapter 2.4. Note that steps 3 & 4 are being described by the Airport Site Administrators Central Organization, and therefore the corresponding scripts or Installation Instructions should be part of the package provided to the Airport Site Administrators by their Central Organization. Information on WorkstationID can be found in Reference 3 document.

2.3 Subsequent deployments of the application Step 1: same as described in the previous chapter Step 2: same as described in the previous chapter. The file MUST be uncompressed in the same folder as the first time when it was extracted. An important point for this subsequent installation is that the application MUST not be running at the time when the zip file is uncompressed, otherwise the 1A-Launcher file will not be replaced by the new one and an error message similar to the following one


will be displayed:


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Note that if the application is installed directly on a workstation and if the workstation is a new one, then Steps 3 & 4 MUST be repeated.

2.4 Network Connections The GUI is delivered with the host connections pre-configured.


2.4.1 Production Settings

User

Port

TLS Port

DNS Names

02

10500

prd1.02.airline.amadeus.net

02

10500


04

10482


04

10482


05

10489


05

10489


06

10547


06

10547


07

10569


07

10569


08

10554


08

10554


09

10561


09

10561


10

10597


10

10597


11

10591


11

10591


12

10594


12

10594


13

10650

40650


13

10650

40650


14

10652

40652


Airline Numeric ID


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14

10652

40652


15

10585


15

10585


16

10601


16

10601


17

10619

40619


17

10619

40619


18

10634

40634


18

10634

40634


19

10640

40640


19

10640

40640


20

10652

40652


20

10652

40652


21

10712

40712


21

10.712

40712


22

10652

40652


22

10652

40652


23

10652

40652


23

10652

40652


24

10654

40654


24

10654

40654


25

10653

40653


25

10653

40653


26

10662

40662


26

10662

40662


27

10737

40737


27

10737

40737


28

10652

40652


28

10652

40652


29

10655

40655


29

10655

40655


2N

10746

40746

prd1.2n.airline.amadeus.net

2N

10746

40746

prd2.2n.airline.amadeus.net


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2U

10301

prd1.2u.amadeus.net

454

2U

10301

prd2.2u.amadeus.net

454

30

10655

40655


30

10655

40655


31

10655

40655


31

10655

40655


32

10655

40655


32

10655

40655


33

10661

40661


33

10661

40661


34

10656

40656


34

10656

40656


36

10656

40656


36

10656

40656


37

10656

40656


37

10656

40656


38

10656

40656


38

10656

40656


39

10656

40656


39

10656

40656


40

10665

40665


40

10665

40665


41

10657

40657


41

10657

40657


42

10657

40657


42

10657

40657


43

10659

40659


43

10659

40659


44

10657

40657


44

10657

40657


45

10657

40657


45

10657

40657


46

10657

40657



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46

10657

40657


47

10658

40658


47

10658

40658


48

10660

40660


48

10660

40660


49

10658

40658


49

10658

40658


50

10658

40658


50

10658

40658


51

10663

40663


51

10663

40663


52

10664

40664


52

10664

40664


53

10666

40666


53

10666

40666


54

10655

40655


54

10655

40655


55

10667

40667


55

10667

40667


56

10667

40667


56

10667

40667


57

10667

40667


57

10667

40667


58

10667

40667


58

10667

40667


59

10667

40667


59

10667

40667


60

10667

40667


60

10667

40667


61

10668

40668


61

10668

40668


62

10668

40668


62

10668

40668



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63

10668

40668


63

10668

40668


64

10668

40668


64

10668

40668


65

10668

40668


65

10668

40668


66

10668

40668


66

10668

40668


67

10668

40668


67

10668

40668


68

10668

40668


68

10668

40668


69

10669

40669


69

10669

40669


70

10669

40669


70

10669

40669


71

10669

40669


71

10669

40669


72

10669

40669


72

10669

40669


73

10669

40669


73

10669

40669


74

10669

40669


74

10669

40669


75

10669

40669


75

10669

40669


76

10669

40669


76

10669

40669


78

10669

40669


78

10669

40669


79

10670

40670


79

10670

40670


80

10670

40670



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80

10670

40670


81

10670

40670


81

10670

40670


82

10670

40670


82

10670

40670


83

10670

40670


83

10670

40670


84

10670

40670


84

10670

40670


85

10670

40670


85

10670

40670


86

10670

40670


86

10670

40670


87

10670

40670


87

10670

40670


88

10670

40670


88

10670

40670


89

10671

40671


89

10671

40671


90

10671

40671


90

10671

40671


91

10671

40671


91

10671

40671


92

10671

40671


92

10671

40671


93

10671

40671


93

10671

40671


94

10671

40671


94

10671

40671


95

10671

40671


95

10671

40671


96

10671

40671


96

10671

40671



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97

10671

40671


97

10671

40671


9K

10804

40804

prd1.9k.airline.amadeus.net

9K

10804

40804

prd2.9k.airline.amadeus.net

A3

10364

prd1.a3.airline.amadeus.net

390

A3

10364

prd2.a3.airline.amadeus.net

390

AB

10502

prd1.ab.airline.amadeus.net

745

AB

10502

prd2.ab.airline.amadeus.net

745

AE

10850

40850

prd1.ae.airline.amadeus.net

AE

10850

40850

prd2.ae.airline.amadeus.net

AF

10310

40310

prd1.af.airline.amadeus.net

057

AF

10310

40310

prd2.af.airline.amadeus.net

057

AT

10312

40312

prd1.at.airline.amadeus.net

147

AT

10312

40312

prd2.at.airline.amadeus.net

147

AV

10412

prd1.av.airline.amadeus.net

134

AV

10412

prd2.av.airline.amadeus.net

134

AY

10255

40255

prd1.ay.amadeus.net

105

AY

10255

40255

prd2.ay.amadeus.net

105

AZ

10772

40772

prd1.az.airline.amadeus.net

AZ

10772

40772

prd2.az.airline.amadeus.net

B7

10844

40844

prd1.b7.airline.amadeus.net

B7

10844

40844

prd2.b7.airline.amadeus.net

BA

10736

40736

prd1.ba.airline.amadeus.net

BA

10736

40736

prd2.ba.airline.amadeus.net

BI

10538

40538

prd1.bi.airline.amadeus.net

672

BI

10538

40538

prd2.bi.airline.amadeus.net

672

BR

10599

prd1.br.airline.amadeus.net

695

BR

10599

prd2.br.airline.amadeus.net

695

BT

10403

40403

prd1.bt.airline.amadeus.net

657

BT

10403

40403

prd2.bt.airline.amadeus.net

657

BW

10864

40864

prd1.bw.airline.amadeus.net

BW

10864

40864

prd2.bw.airline.amadeus.net

CC

10278

prd1.cc.amadeus.net

318


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CC

10278

prd2.cc.amadeus.net

318

CF

10466

prd1.cf.airline.amadeus.net

CF

10466

prd2.cf.airline.amadeus.net

CI

10853

40853

prd1.ci.airline.amadeus.net

CI

10853

40853

prd2.ci.airline.amadeus.net

CX

10493

40493

prd1.cx.airline.amadeus.net

160

CX

10493

40493

prd2.cx.airline.amadeus.net

160

D8

10798

40798

prd1.d8.airline.amadeus.net

D8

10798

40798

prd2.d8.airline.amadeus.net

DC

10468

prd1.dc.airline.amadeus.net

DC

10468

prd2.dc.airline.amadeus.net

DE

10821

40821

prd1.de.airline.amadeus.net

DE

10821

40821

prd2.de.airline.amadeus.net

DY

10572

40572

prd1.dy.airline.amadeus.net

DY

10572

40572

prd2.dy.airline.amadeus.net

EC

10437

prd1.ec.airline.amadeus.net

036

EC

10437

prd2.ec.airline.amadeus.net

036

FB

10716

40716

prd1.fb.airline.amadeus.net

FB

10716

40716

prd2.fb.airline.amadeus.net

FI

10317

40317

prd1.fi.airline.amadeus.net

108

FI

10317

40317

prd2.fi.airline.amadeus.net

108

FJ

10282

prd1.fj.amadeus.net

260

FJ

10282

prd2.fj.amadeus.net

260

FQ

10279

prd1.fq.amadeus.net

FQ

10279

prd2.fq.amadeus.net

GA

10637

40637

prd1.ga.airline.amadeus.net

126

GA

10637

40637

prd2.ga.airline.amadeus.net

126

GL

10620

40620

prd1.gl.airline.amadeus.net

GL

10620

40620

prd2.gl.airline.amadeus.net

IE

10277

prd1.ie.amadeus.net

193

IE

10277

prd2.ie.amadeus.net

193

JF

10813

40813

prd1.jf.airline.amadeus.net

JF

10813

40813

prd2.jf.airline.amadeus.net


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JJ

10334

40334

prd1.JJ.airline.amadeus.net

957

JJ

10334

40334

prd2.JJ. airline.amadeus.net

957

JK

10339

prd1.jk.airline.amadeus.net

680

JK

10339

prd2.jk.airline.amadeus.net

680

JL

10866

40866

prd1.jl.airline.amadeus.net

JL

10866

40866

prd2.jl.airline.amadeus.net

K5

10770

40770

prd1.k5.airline.amadeus.net

K5

10770

40770

prd2.k5.airline.amadeus.net

KA

10492

prd1.ka.airline.amadeus.net

043

KA

10492

prd2.ka.airline.amadeus.net

043

KC

10631

40631

prd1.kc.airline.amadeus.net

465

KC

10631

40631

prd2.kc.airline.amadeus.net

465

KE

10552

40552

prd1.ke.airline.amadeus.net

180

KE

10552

40552

prd2.ke.airline.amadeus.net

180

KF

10417

prd1.kf.airline.amadeus.net

142

KF

10417

prd2.kf.airline.amadeus.net

142

KL

10447

prd1.kl.airline.amadeus.net

074

KL

10447

prd2.kl.airline.amadeus.net

074

KQ

10528

40528

prd1.kq.airline.amadeus.net

706

KQ

10528

40528

prd2.kq.airline.amadeus.net

706

LC

10881

40881

prd1.lc.airline.amadeus.net

LC

10881

40881

prd2.lc.airline.amadeus.net

LG

10788

40788

prd1.lg.airline.amadeus.net

LG

10788

40788

prd2.lg.airline.amadeus.net

LH

10607

40607

prd1.lh.airline.amadeus.net

020

LH

10607

40607

prd2.lh.airline.amadeus.net

020

LJ

10345

40345

prd1.lj.airline.amadeus.net

690

LJ

10345

40345

prd2.lj.airline.amadeus.net

690

LN

10463

prd1.ln.airline.amadeus.net

148

LN

10463

prd2.ln.airline.amadeus.net

148

LO

10784

40784

prd1.lo.airline.amadeus.net

LO

10784

40784

prd2.lo.airline.amadeus.net

LX

10805

40805

prd1.lx.airline.amadeus.net


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LX

10805

40805

prd2.lx.airline.amadeus.net

LY

10298

prd1.ly.amadeus.net

114

LY

10298

prd2.ly.amadeus.net

114

MA

10378

prd1.ma.airline.amadeus.net

182

MA

10378

prd2.ma.airline.amadeus.net

182

MD

10408

40408

prd1.md.airline.amadeus.net

258

MD

10408

40408

prd2.md.airline.amadeus.net

258

ME

10441

prd1.me.airline.amadeus.net

076

ME

10441

prd2.me.airline.amadeus.net

076

MI

10514

prd1.mi.airline.amadeus.net

629

MI

10514

prd2.mi.airline.amadeus.net

629

MK

10438

40438

prd1.mk.airline.amadeus.net

239

MK

10438

40438

prd2.mk.airline.amadeus.net

239

MR

10576

40576

prd1.mr.airline.amadeus.net

MR

10576

40576

prd2.mr.airline.amadeus.net

MS

10541

40541

prd1.ms.airline.amadeus.net

077

MS

10541

40541

prd2.ms.airline.amadeus.net

077

MX

10322

prd1.mx.airline.amadeus.net

132

MX

10322

prd2.mx.airline.amadeus.net

132

NC

10276

prd1.nc.amadeus.net

NC

10276

prd2.nc.amadeus.net

NF

10286

prd1.nf.amadeus.net

218

NF

10286

prd2.nf.amadeus.net

218

NH

10644

prd1.nh.airline.amadeus.net

NH

10644

prd2.nh.airline.amadeus.net

NP

10834

40834

prd1.np.airline.amadeus.net

NP

10834

40834

prd2.np.airline.amadeus.net

NT

10485

prd1.nt.airline.amadeus.net

NT

10485

prd2.nt.airline.amadeus.net

O6

10758

prd1.o6.airline.amadeus.net

O6

10758

prd2.o6.airline.amadeus.net

OK

10581

prd1.ok.airline.amadeus.net

064

OK

10581

prd2.ok.airline.amadeus.net

064


amadeus.com

Confidential


RESTRICTED

OS

10608

40608

prd1.os.airline.amadeus.net

257

OS

10608

40608

prd2.os.airline.amadeus.net

257

OT

10281

prd1.ot.amadeus.net

246

OT

10281

prd2.ot.amadeus.net

246

OU

10839

40839

prd1.ou.airline.amadeus.net

OU

10839

40839

prd2.ou.airline.amadeus.net

OV

10474

prd1.ov.airline.amadeus.net

OV

10474

prd2.ov.airline.amadeus.net

OZ

10647

40647

prd1.oz.airline.amadeus.net

988

OZ

10647

40647

prd2.oz.airline.amadeus.net

988

PS

10848

40848

prd1.ps.airline.amadeus.net

PS

10848

40848

prd2.ps.airline.amadeus.net

PZ

10352

40352

prd1.pz.airline.amadeus.net

692

PZ

10352

40352

prd2.pz.airline.amadeus.net

692

Q8

10731

40731

prd1.q8.airline.amadeus.net

Q8

10731

40731

prd2.q8.airline.amadeus.net

QC

10728

prd1.qc.airline.amadeus.net

QC

10728

prd2.qc.airline.amadeus.net

QF

10237

prd1.qf.amadeus.net

081

QF

10237

prd2.qf.amadeus.net

081

QI

10465

prd1.qi.airline.amadeus.net

647

QI

10465

prd2.qi.airline.amadeus.net

647

QR

10444

40444

prd1.qr.airline.amadeus.net

157

QR

10444

40444

prd2.qr.airline.amadeus.net

157

RC

10467

40467

prd1.rc.airline.amadeus.net

767

RC

10467

40467

prd2.rc.airline.amadeus.net

767

RJ

10520

prd1.rj.airline.amadeus.net

512

RJ

10520

prd2.rj.airline.amadeus.net

512

SA

10320

prd1.sa.airline.amadeus.net

083

SA

10320

prd2.sa.airline.amadeus.net

083

SB

10530

prd1.sb.airline.amadeus.net

063

SB

10530

prd2.sb.airline.amadeus.net

063

SK

10381

prd1.sk.airline.amadeus.net

117

40381


amadeus.com

Confidential


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SK

10381

40381

prd2.sk.airline.amadeus.net

117

SN

10814

40814

prd1.sn.airline.amadeus.net

SN

10814

40814

prd2.sn.airline.amadeus.net

SP

10347

40347

prd1.sp.airline.amadeus.net

737

SP

10347

40347

prd2.sp.airline.amadeus.net

737

SQ

10517

prd1.sq.airline.amadeus.net

618

SQ

10517

prd2.sq.airline.amadeus.net

618

SS

10459

40459

prd1.ss.airline.amadeus.net

923

SS

10459

40459

prd2.ss.airline.amadeus.net

923

SV

10510

prd1.sv.airline.amadeus.net

065

SV

10510

prd2.sv.airline.amadeus.net

065

TA

10506

prd1.ta.airline.amadeus.net

202

TA

10506

prd2.ta.airline.amadeus.net

202

TF

10859

40859

prd1.tf.airline.amadeus.net

TF

10859

40859

prd2.tf.airline.amadeus.net

TG

10726

40726

prd1.tg.airline.amadeus.net

217

TG

10726

40726

prd2.tg.airline.amadeus.net

217

TL

10283

prd1.tl.amadeus.net

935

TL

10283

prd2.tl.amadeus.net

935

TM

10841

40841

prd1.tm.airline.amadeus.net

TM

10841

40841

prd2.tm.airline.amadeus.net

TN

10886

40886

prd1.tn.airline.amadeus.net

TN

10886

40886

prd2.tn.airline.amadeus.net

TP

10341

prd1.tp.airline.amadeus.net

047

TP

10341

prd2.tp.airline.amadeus.net

047

TS

10808

40808

prd1.ts.airline.amadeus.net

TS

10808

40808

prd2.ts.airline.amadeus.net

TU

10357

prd1.tu.airline.amadeus.net

199

TU

10357

prd2.tu.airline.amadeus.net

199

TX

10373

prd1.tx.airline.amadeus.net

427

TX

10373

prd2.tx.airline.amadeus.net

427

U6

10610

40610

prd1.u6.airline.amadeus.net

U6

10610

40610

prd2.u6.airline.amadeus.net


amadeus.com

Confidential


RESTRICTED

UK

10801

40801

prd1.uk.airline.amadeus.net

UK

10801

40801

prd2.uk.airline.amadeus.net

UL

10750

prd1.ul.airline.amadeus.net

UL

10750

prd2.ul.airline.amadeus.net

UG

10384

prd1.ug.airline.amadeus.net

150

UG

10384

prd2.ug.airline.amadeus.net

150

UU

10429

prd1.uu.airline.amadeus.net

760

UU

10429

prd2.uu.airline.amadeus.net

760

UX

10718

40718

prd1.ux.airline.amadeus.net

996

UX

10718

40718

prd2.ux.airline.amadeus.net

996

V0

10588

40588

prd1.v0.airline.amadeus.net

308

V0

10588

40588

prd2.v0.airline.amadeus.net

308

VA

10304

prd1.va.amadeus.net

795

VA

10304

prd2.va.amadeus.net

795

WF

10420

40420

prd1.wf.airline.amadeus.net

701

WF

10420

40420

prd2.wf.airline.amadeus.net

701

WN

40755

40755

prd1.wn.airline.amadeus.net

WN

40755

40755

prd2.wn.airline.amadeus.net

XK

10613

40613

prd1.xk.airline.amadeus.net

146

XK

10613

40613

prd2.xk.airline.amadeus.net

146

YD

10423

prd1.yd.airline.amadeus.net

425

YD

10423

prd2.yd.airline.amadeus.net

425

YZ

10825

40825

prd1.yz.airline.amadeus.net

YZ

10825

40825

prd2.yz.airline.amadeus.net

ZI

10627

40627

prd1.zi.airline.amadeus.net

ZI

10627

40627

prd2.zi.airline.amadeus.net

2.4.2 Skilling settings User

Port

SSL

DNS Names

Port

Airline Numeric ID

02

10238

skl1.02.airline.amadeus.net


amadeus.com

Confidential


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02

10238


04

10238


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10238


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10238


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10238


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10238

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07

10238


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10238


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10238


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10238


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2N

10238

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skl1.2n.airline.amadeus.net


amadeus.com

Confidential


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10238

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skl2.2n.airline.amadeus.net

2U

10238

skl1.2u.amadeus.net

454

2U

10238

skl2.2u.amadeus.net

454

30

10238

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30

10238

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Confidential


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68

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10238

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6X

10238

skl1.glb.amadeus.net

6X

10238

skl2.glb.amadeus.net


amadeus.com

Confidential


RESTRICTED

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9K

10238

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skl1.9k.airline.amadeus.net

9K

10238

40238

skl2.9k.airline.amadeus.net


amadeus.com

Confidential


RESTRICTED

A3

10238

skl1.a3.airline.amadeus.net

390

A3

10238

skl2.a3.airline.amadeus.net

390

AB

10238

skl1.ab.airline.amadeus.net

745

AB

10238

skl2.ab.airline.amadeus.net

745

AE

10238

40238

skl1.ae.airline.amadeus.net

AE

10238

40238

skl2.ae.airline.amadeus.net

AF

10238

40238

skl1.af.airline.amadeus.net

057

AF

10238

40238

skl2.af.airline.amadeus.net

057

AT

10238

40238

skl1.at.airline.amadeus.net

147

AT

10238

40238

skl2.at.airline.amadeus.net

147

AV

10238

skl1.av.airline.amadeus.net

134

AV

10238

skl2.av.airline.amadeus.net

134

AY

10238

40238

skl1.ay.amadeus.net

105

AY

10238

40238

skl2.ay.amadeus.net

105

AZ

10238

40238

skl1.az.airline.amadeus.net

AZ

10238

40238

skl2.az.airline.amadeus.net

B7

10238

40238

skl1.b7.airline.amadeus.net

B7

10238

40238

skl2.b7.airline.amadeus.net

BA

10238

40238

skl1.ba.airline.amadeus.net

BA

10238

40238

skl2.ba.airline.amadeus.net

BI

10238

40238

skl1.bi.airline.amadeus.net

672

BI

10238

40238

skl2.bi.airline.amadeus.net

672

BR

10238

skl1.br.airline.amadeus.net

695

BR

10238

skl2.br.airline.amadeus.net

695

BT

10238

40238

skl1.bt.airline.amadeus.net

657

BT

10238

40238

skl2.bt.airline.amadeus.net

657

BW

10238

40238

skl1.bw.airline.amadeus.net

BW

10238

40238

skl2.bw.airline.amadeus.net

CC

10238

skl1.cc.amadeus.net

318


amadeus.com

Confidential


RESTRICTED

CC

10238

skl2.cc.amadeus.net

318

CF

10238

skl1.cf.airline.amadeus.net

CF

10238

skl2.cf.airline.amadeus.net

CI

10238

40238

skl1.ci.airline.amadeus.net

CI

10238

40238

skl2.ci.airline.amadeus.net

CX

10238

40238

skl1.cx.airline.amadeus.net

160

CX

10238

40238

skl2.cx.airline.amadeus.net

160

D8

10238

40238

skl1.d8.airline.amadeus.net

D8

10238

40238

skl2.d8.airline.amadeus.net

DC

10238

skl1.dc.airline.amadeus.net

DC

10238

skl2.dc.airline.amadeus.net

DE

10238

40238

skl1.de.airline.amadeus.net

DE

10238

40238

skl2.de.airline.amadeus.net

DY

10238

40238

skl1.dy.airline.amadeus.net

DY

10238

40238

skl1.dy.airline.amadeus.net

EC

10238

skl1.ec.airline.amadeus.net

036

EC

10238

skl2.ec.airline.amadeus.net

036

FB

10238

40238

skl1.fb.airline.amadeus.net

FB

10238

40238

skl2.fb.airline.amadeus.net

FI

10238

40238

skl1.fi.airline.amadeus.net

108

FI

10238

40238

skl2.fi.airline.amadeus.net

108

FJ

10238

skl1.fj.amadeus.net

260

FJ

10238

skl2.fj.amadeus.net

260

FQ

10238

skl1.fq.amadeus.net

FQ

10238

skl2.fq.amadeus.net

GA

10238

40238

skl1.ga.airline.amadeus.net

126

GA

10238

40238

skl2.ga.airline.amadeus.net

126

GL

10238

skl1.gl.airline.amadeus.net

GL

10238

skl2.gl.airline.amadeus.net


amadeus.com

Confidential


RESTRICTED

IE

10238

skl1.ie.amadeus.net

193

IE

10238

skl2.ie.amadeus.net

193

JF

10238

40238

skl1.jf.airline.amadeus.net

JF

10238

40238

skl2.jf.airline.amadeus.net

JJ

10238

40238

skl1.JJ. airline.amadeus.net

957

JJ

10238

40238

skl2.JJ. airline.amadeus.net

957

JK

10238

skl1.jk.airline.amadeus.net

680

JK

10238

skl2.jk.airline.amadeus.net

680

JL

10238

40238

skl1.jl.airline.amadeus.net

JL

10238

40238

skl2.jl.airline.amadeus.net

K5

10238

40238

skl1.k5.airline.amadeus.net

K5

10238

40238

skl2.k5.airline.amadeus.net

KA

10238

skl1.ka.airline.amadeus.net

043

KA

10238

skl2.ka.airline.amadeus.net

043

KC

10238

40238

skl1.kc.airline.amadeus.net

465

KC

10238

40238

skl2.kc.airline.amadeus.net

465

KE

10238

skl1.ke.airline.amadeus.net

180

KE

10238

skl2.ke.airline.amadeus.net

180

KF

10238

skl1.kf.airline.amadeus.net

142

KF

10238

skl2.kf.airline.amadeus.net

142

KL

10238

40238

skl1.kl.airline.amadeus.net

074

KL

10238

40238

skl2.kl.airline.amadeus.net

074

KQ

10238

40238

skl1.kq.airline.amadeus.net

706

KQ

10238

40238

skl2.kq.airline.amadeus.net

706

LC

10238

40238

skl1.lc.airline.amadeus.net

LC

10238

40238

Skl2.lc.airline.amadeus.net

LG

10238

40238

skl1.lg.airline.amadeus.net

LG

10238

40238

skl2.lg.airline.amadeus.net

LH

10238

skl1.lh.airline.amadeus.net

020


amadeus.com

Confidential


RESTRICTED

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10238

skl2.lh.airline.amadeus.net

020

LJ

10238

40238

skl1.lj.airline.amadeus.net

690

LJ

10238

40238

skl2.lj.airline.amadeus.net

690

LN

10238

skl1.ln.airline.amadeus.net

148

LN

10238

skl2.ln.airline.amadeus.net

148

LO

10238

40238

skl1.lo.airline.amadeus.net

LO

10238

40238

skl2.lo.airline.amadeus.net

LY

10238

skl1.ly.amadeus.net

114

LY

10238

skl2.ly.amadeus.net

114

LX

10238

40238

skl1.lx.airline.amadeus.net

LX

10238

40238

skl2.lx.airline.amadeus.net

MA

10238

skl1.ma.airline.amadeus.net

182

MA

10238

skl2.ma.airline.amadeus.net

182

MD

10238

40238

skl1.md.airline.amadeus.net

258

MD

10238

40238

skl2.md.airline.amadeus.net

258

ME

10238

skl1.me.airline.amadeus.net

076

ME

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3 ARD Setup ARD Web is a web based application embedded in JFE that is an enhanced version of the already existing Reservations application. This is provided to airlines on demand. CUTE providers bear the


onus of getting the setup as described below in the airports, for ARD to work as expected.

3.1 Root Certificates Installation ARD Web uses SSL connections. To support SSL communication, it is required by JFE to have the Certifying Authority’s root certificates in the operating system’s key store. Here is the list of certificates used by JFE for this purpose. All of the below mentioned certificates should have been installed in the windows key store. These certificates have been packaged in the delivered zip file. Certificates required by ARD


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1. CA Intermediate Certificate - Amadeus AMACATEC1.pem.cer 2. CA Intermediate Certificate - Comodo.pem.crt 3. CA Intermediate Certificate - Symantec.pem.cer 4. CA Root Certificate - Amadeus PKI Root Authority.pem.cer 5. CA Root Certificate - Comodo.pem.crt.cer 6. CA Root Certificate - Symantec.pem.cer 7. Comodo-1-SHA384.crt 8. Comodo-2-SHA384.crt 9. Comodo-Root-SHA384.crt

3.1.1 Certificates’ Installation Instructions Step 1: Locate Certificates 1. The package delivered (would be named like AlteaDCCM_PRD_Setup_.zip) contains within it, certificates required for ARD. 2. Once the archive is extracted for installation on the workstation, navigate to the directory CustomerManagement\V\security\ARD_RootCertificates. 3. Under this directory you would find the certificate files mentioned above. See screenshot


below.

Step 2: Install Certificates Right click with the mouse on each of the certificate files. Select the option to ‘Install Certificate’.


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Follow the certificate import wizard as shown in the screenshots below:


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3.2 Proxy Configuration To be able to use ARD via JFE, it is required by ARD to have no proxy configuration in place. At the moment the following airlines use ARD. The URL that each of the airlines use is mentioned below. When installing JFE please ensure that ‘No Proxy’ takes effect when accessing these URLs. CUTE URLs Airline Code 9K

BR

BW

CX

KA

K5

MI


OZ

SQ

WF

ARD CUTE URL https://tc15.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=A9KPA9KP&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE https://tc33.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ABRPABRP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE https://tc19.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ABWPABWP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ACXPACXP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AKAPAKAP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE https://tc13.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AK5PAK5P&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AMIPAMIP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE https://tc35.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?L ANGUAGE=GB&SITE=AOZPAOZ2&MARKETS=ARDW_CUTE,ARDW_PROD_JFE https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ASQPASQP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_JFE https://tc25.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=EWFPEWFP&LANGUAGE=GB&MARKETS=ARDW_CUTE,ARDW_PROD_JFE


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WN

https://tc11.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AWNPAWNP&LANGUAGE=US&MARKETS=ARDW_CUTE,ARDW_PROD_JFE

Non-CUTE URLs Airline Code 9K

BR

BW

CX

KA

K5

MI

OZ

SQ

WF

https://tc15.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=A9KPA9KP&LANGUAGE=US&MARKETS=ARDW_PROD_JFE https://tc33.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ABRPABRP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE https://tc19.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ABWPABWP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ACXPACXP&LANGUAGE=GB&MARKETS=ARDW_JFE https://tc31.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AKAPAKAP&LANGUAGE=GB&MARKETS=ARDW_JFE https://tc13.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AK5PAK5P&LANGUAGE=US&MARKETS=ARDW_PROD_JFE https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AMIPAMIP&LANGUAGE=GB&MARKETS=ARDW_JFE https://tc35.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?L ANGUAGE=GB&SITE=AOZPAOZ2&MARKETS=ARDW_PROD_JFE https://tc32.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=ASQPASQP&LANGUAGE=GB&MARKETS=ARDW_JFE https://tc25.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=EWFPEWFP&LANGUAGE=GB&MARKETS=ARDW_PROD_JFE https://tc11.intranet.resdesktop.altea.amadeus.com/app_ard/apf/init/login?SI TE=AWNPAWNP&LANGUAGE=US&MARKETS=ARDW_PROD_JFE


WN

ARD Non-CUTE URL


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4. Annexes 4.1 Details of CM Application Packaging The complete distribution comprising the 1A Launcher and GUI is made available as a compressed ZIP file having the following directory structure:

The name of the ZIP file will indicate the version and/or build numbers of the GUI. For example, the above build may be distributed via the single ZIP file named AlteaDCCM_PRD_Setup_47_4_8.zip The version server is a C++ application and the executable (1A-Launcher.exe) is available in the top-level /CustomerManagement/ directory. From v49.X.Y onwards, the GUI has been developed in standard Java (version 1.7.0_80) and the components comprising the GUI application are contained in the CustomerManagement/V49.X.Y directory. Since the local JRE version running on the local workstation cannot be guaranteed to be the required version (version 1.7.0_80), the distribution contains the required JRE in the /V49.X.Y/jre/ subdirectory. The installation procedure is very straightforward. The contents of the supplied ZIP file are extracted to a pre-defined common area on the airport provider’s file server. In the example below, let’s assume that the common area is the directory //Amadeus/. The directory structure below indicates that two versions of the GUI are installed on the file server


(namely version 47.4.8 and 48.3.3). The configuration parameters in the //Amadeus/CustomerManagement/cfg directory allows the Version Server to select the appropriate GUI to launch at runtime.


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IMPORTANT: The /cfg subdirectory contains the configuration files for the different application versions on the file server. For any distribution, this /cfg directory contains a cfg.ini file and a cfg_vL.M.N, where vL.M.N refers to the application version number. These files are identical for any particular distribution. When a distribution is unzipped to the file server, the existing /cfg/cfg.ini file is overwritten by that included in the unzipped distribution. So in the example above, assuming that V47.4.8 is unzipped before V48.3.3, there would be three configuration files present in the /cfg directory, namely: cfg.ini, cfg_V47.4.8.ini and cfg_V48.3.3.ini, where cfg.ini and cfg_V48.3.3.ini are identical. The versioning of configuration files allows the site administrator full flexibility during migration to a new version or in the case where a rollback is required.


4.2 1A-Launcher Command Line Parameters 4.2.1 Mandatory parameters Comman d line keyword

Mandatory

Default

Description

Value

workstationID can have the 2 following structures. workstatio nID

Yes

None Structure1:


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ControllingAuthority/LocationType/LocationCode/Si teType/SiteCode/LocationCategoryCode/LocationCa tegoryIndex/LocalIdentifier Ex: --workstationID=QF/A/SYD/T/1/GTE/1/1

Structure 2: ControllingAuthority/UniqueIdentifierInControllingA uthority Ex: --workstationID=QF/AAAA

Note that the UniqueIdentifierInControllingAuthority can itself contain a vendor specific format if desired. For example RESA choose to insert some bespoke location information with slashes. This information is not examined by altea, rather the whole string is simply taken as an identifier for the workstation. Ex: --workstationID= 0RE/A/TUN/TUN-CK-001 A workstationID specified with any vendor specific format is purely for convenience of the vendor and/or airline. No check is performed against the fullLocation other than it’s existence. airlineCod e

Yes

None

airlineNum ericID

Yes

None

IATA airline code (2 characters). Ex: --airlineCode=QF IATA airline numeric identifier. Ex: --airlineNumericID=081 Defines the platform provider. Value must be one of the following:

Yes


platform

None



SITA



ARINC



RESA



NATIVE



ULTRA



AFKL



TRAVELSKY



CUPPS



CUPPT



CFDM 

Ex: --platform=SITA


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fullLocatio n

No if Structure 1 is chosen for the WorkstationI D, yes if structure 2 is chosen

fullLocation is to be used as a parameter if the structure chosen for the WorkstationID is Structure 2. None

LocationType/LocationCode/SiteType/SiteCode/Loc ationCategoryCode/LocationCategoryIndex Ex: --fullLocation=A/SYD/T/1/GTE/1

4.2.2 Logging Command line

Default Mandatory

Description Value

keyword

Enables or disables both 1A-Launcher and FM, CM or log.enable d

No

true

1A-SAPE logs. Ex: --log.enabled=false

The 1A-Launcher and the CM GUI create separate log files. Both logs can be stored in the same directory by specifying on the 1A-Launcher command line the same directory name in the variable “log.file” and “logDirectory”. The physical location of this log directory is dependant on the platform the GUI is running on: For NATIVE: %TMP%\\log For SITA: %TEMP%\\log For ARINC: %TMP%\%USERNAME%\\log For RESA: C:\Temp\<0ACI>\\log For ULTRA %TMP%/%USERNAME%/ For TRAVELSKY: %TEMP%\\log %TMP%, %TEMP% and %USERNAME% are operating system environment properties. <0ACI> is RESA 0ACI code of the airline.


This log directory is referred to as in the rest of the section. 4.2.2.1 1A-Launcher log 1A-Launcher creates one log file every time the application is started if logging has been enabled.


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Command line

Default Mandatory

log.file

Description Value

keyword

Indicates the location & file name to be used for 1A-

>\lau_
Launcher logs. The value of is

tationID>.log

taken from the workstationID command line

No

parameter. Ex: --log.file=C:\TMP\launcher_ QF-A-SYD-T-1GTE-1-1 524288

log.size

Maximum size for 1A-Launcher log file in bytes

No Ex: --logSize=1048576 ‘*:INFO,WARN

Defines the level of 1A-Launcher logs. This value

,ERROR,CRIT,

must follow the TRACER format below:

FATAL’

+ ”:” + < list of trace levels separated by “+”>

log.filter

No List of all valid trace groups: SYS, DB, TPM, MDW, APP and SEC. List of all valid trace levels: FATAL, CRIT, ERROR, WARN, NOT, INFO, LOG, STAT, TST and DBG. Ex: --log.filter=*:FATAL,CRIT

4.2.2.2 CM GUI log For CM GUI, the logging mechanism used is a simple text based logging provided by the java.utils.logging library of the Java programming language. A maximum limit of two GUI log files is provided per Workstation ID and Application Index. Once a file reaches the predefined size, logging switches to the alternate name.


The name of the application log file is: < alteaDCCM__%g.log %g represents a counter appended to differentiate between the two different log files (they are on a rotation of 2 files). is an index that differentiates between different instances of the same GUI running on the same PC. It can be passed on the command line as described in chapter 0.


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Command line

Default Mandatory

Description Value

keyword

For NATIVE: %TMP%\\log For SITA: %TEMP%\\log For ARINC: %TMP%\%US ERNAME%\\lo g logDirector y

No

Defines the location of CM logs. Note: if logDirectory is set to a relative path in configuration file or command line, it will be

For RESA:

resolved relatively to 1A-Launcher working directory

C:\Temp\<0A

and changed into absolute path before it is

CI>\
forwarded to CM.

ode>\log

Ex: --logDirectory=C:\TMP\QF\log

For ULTRA: %TMP%\\log For TRAVELSKY: %TMP%\\log

1048576

Maximum size for CM log files per rolling file in bytes. Since this application use two rolling files, the

logSize

No

total maximum log size is 2 times this value Ex: --logSize=524288 INFO if

Defines the log level for CM.


log.enabled is set to true logLevel

No

All standard Java logging levels are supported: i.e. SEVERE, WARNING, INFO, CONFIG, FINE, FINER,

Or OFF if

FINEST and OFF.

log.enabled is set to false

Ex: --logLevel=CONFIG


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4.2.3 Screen Size Configuration Command line

Default Mandatory

Description Value

keyword

size No

none

Forces the application to start in maximized or

(standard

minimized mode.

mode)

Possible values are: maximized or minimized. Ex: --size=maximized

4.2.4 Use of the GUI caching Command line

Description

Default Mandatory Value

keyword cache.enab

No

false

led

Activate the cache feature described in Reference 2 document Ex: --cache.enabled=true

cache.folde

No

r

For NATIVE:

Define the location of the cache. This value will

%TMP%\
override the platform value.

neCode>\cach e

Ex: --cache.folder=C:\TMP\QF\cache

For SITA: %TMP%\\cach e For ARINC: %TMP%\%US ERNAME%\\ca che For RESA: © 2016 Amadeus IT Group SA

C:\Temp\<0A CI>\\cache For ULTRA: %TMP%\\cach e


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Command line

Description

Default Mandatory Value

keyword For

TRAVELSKY: %TMP%\\cach e

cache.exit

No

false

If set to true, it forces 1A-Launcher to exit if an

OnError

error occurs while starting CM from cache folder. Ex: --cache.exitOnError=true

4.2.5 Compression for GUI caching Command line

Default Mandatory

Description Value

keyword

Enables or disables the compression mode for caching i.e. if activated, and cache active as well, when launching for the first time the application, the “compressed” folder will be downloaded from the file compressio

No

n.enabled

False

server, instead of the full application, which represents gain in terms of bandwidth utilization. Ex: --compression.enabled=true Warning – This option must not be used unless explicitly advised by Amadeus.

4.2.6 Use of the GUI Shared caching


Command line

Default Mandatory

Description Value

keyword

Activate the shared cache feature by added the cache.isSha red

No

true

following to the command line Ex: --cache.isShared=true


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Command line

Default Mandatory

Description

keyword

Value

sharedCach

%TMP%\1A\s

e.folder

haredCache

No

Define the location of the shared cache. This value will override the platform value. Ex: --sharedCache.folder=C:\TMP\QF\sharedCache

4.2.7 PrioA Patching At runtime, 1A-Launcher is able to download high priority bug fixes from the server. This feature will only be used to solve high priority, ‘showstopper’ bugs. To avoid downloading the same patch each time the GUI is launched it is possible to cache the patch to the file system.

Command line

Default Mandatory

Description Value

keyword

Enables binary patches to the CM GUI to be downloaded and cached locally on the PC. The next time the GUI is launched, the patch is taken from patchesCa che.enable

the cache rather than downloaded over the network. No

false

d

true = cache the patch to the file system False = don’t cache the patch. Ex: --patchesCache.enabled=true

For NATIVE:

Location where the patches are stored if

%TMP%\
patchesCache.enabled has been set to true

neCode>\patc hes

Ex: -- patchesCache.folder =C:\TMP\patches

For SITA: U:\

che.folder

No

de>\patches For ARINC: %TMP%\%US ERNAME%\\pa tches For RESA: C:\Temp\<0A


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CI>\\patches For ULTRA: U:\\patches For TRAVELSKY: %TMP%\\patc hes

4.2.8 Mono-Instance Configuration Command line

Default Mandatory

Description Value

keyword

Enables the instance blocker. If it is enabled, only one instance of the application

instanceBlo cker.enabl

No

false

ed

could run on the same workstation. If another instance is running, the focus will be given to this one. Ex: --instanceBlocker.enabled=true Defines the port used by the instance blocker.

instanceBlo

No

cker.port

8051 Ex: --instanceBlocker.port=4662

4.2.9 Encryption Configuration Command © 2016 Amadeus IT Group SA

line

Default Mandatory

encryption. enabled

Description Value

keyword

Enables or disables Encryptions No

false Ex: --encryption.enabled=false


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4.2.10 Miscellaneous command parameters Command line

Default Mandatory

Description Value

keyword

Define the location and the name of the configuration file which has to be used by the 1Aconf.file

No

cfg/cfg.ini

Launcher. The example below shows a way to “force” the launch of a predefined version. Ex: --conf.file=cfg/cfg_v2.0.44.ini The application index as defined in the Device

application

No

Index

1

Pooling proposal Ex: --applicationIndex=2 This option can be used to change the current directory if 1A-Launcher is not run from the application’s root directory, in order to preserve

workingDir ectory

Yes for RESA, No otherwise

relative paths in command line options as well as Current

cfg.ini file.

directory The values of workingDirectory can be either absolute or relative to the directory from which 1ALauncher is launched.

4.2.11 Devices command parameters Command

Mandatory

line

Default

Description

Value

keyword includedDe

No

viceList

CRT,MSR,OCR ,LSR,ATB?,BT

See explanation in chapter 4.2.12.2

P?,DGR


excludedD

No

Empty


resa.device

Yes for

No


ScanList

RESA, No

eviceList

otherwise


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resa.RTEn.

Yes for

peDeviceTy

RESA, No

pes

otherwise

No


4.2.12 Basic Device Configuration and Filtering The GUI is able to operate with various device types such as ATB and BTP printers, boarding gate readers and card readers, for example. This section describes the minimum configuration settings required for device handling. The GUI is pre-configured to include the following device types as default - no additional configuration by an administrator is required: CRT,MSR,OCR,LSR,ATB?,BTP?,DGR. If the GUI detects the presence of any of these device types from the Platform’s peripheral manager, then that device type will be available to be used in the GUI. It is possible to override this default device list, via a command line option, by providing a list of devices to include or exclude. This filter applies to individual device instances (e.g. ATB1, BTP0) as well as to device types (e.g. ATB, BTP, PRT, etc). Notice that when including/excluding a given device type, all device instances of the same type that have been found will be included / excluded. For convenience we also support a wildcard character (‘?’) for device index (e.g. ATB?) which allows the GUI to include the first available device instance without having to configure its index. This is because the index value can vary from one platform to the other. 4.2.12.1 Using the excludedDeviceList command line option This option enforces the list of device instances or types not to be scanned by the GUI at start-up. All instances of such devices will not be supported by the GUI even if they appear in the platform plug-in device list. Examples: To exclude all PRT printers: --excludedDeviceList=PRT To exclude all ATB and BTP printers: --excludedDeviceList=ATB,BTP Note that the device will be excluded even if it is also in the includedDeviceList


4.2.12.2 Using the includedDeviceList command line option This option enforces the list of device types to be scanned by the GUI at start-up. If this option is defined only the specified device types will be supported. All others will be excluded including those defined in the platform plug-in device list. Examples: To include all devices (including CRT): --includedDeviceList= To handle only the CRT (no physical devices): --includedDeviceList=CRT


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To handle only CRT and the first DGR:

--includedDeviceList =CRT, DGR?

The GUI, by default, is configured with the following includedDeviceList: includedDeviceList=CRT,MSR,OCR,LSR,ATB?,BTP?,DGR Note that a device will be excluded if it is in the excludedDeviceList

4.2.13 RESA Specific Device Configuration 4.2.13.1 List of RESA devices to be scanned at start-up On the RESA platform, the GUI will try to open devices with index 0 or 1 for each device type (e.g. BPP0 and BPP1, BTP0 and BTP1 …) as default and keep only the configured ones. Therefore, if a device is assigned a greater index, it will not be detected. For this reason you can force the GUI to scan only a specific list of devices using the command line option resa.deviceScanList. For example, to scan BPP0 and RTE0 only: --resa.deviceScanList=BPP0,RTE0 Note that we expect RESA specific devices names (e.g. BPP and RTE) not GUI ones in the value of the command line option above. 4.2.13.2 RESA RTE and GUI device mapping On RESA platforms each RTE device (e.g. desk keyboard, standalone barcode scanner) might correspond to any set of physical devices below: MSR + OCR + LSR MSR + OCR LSR However, the Altéa CM GUI converts by default each RTEn into three input devices: MSRn, OCRn and LSRn, which might be confusing for the end-user especially if more than one RTE device is configured (usually two: RTE0 with MSR+OCR and RTE1 with LSR). In this case the command line option resa.RTEn.peDeviceTypes can be used. This will ensure that we have the right number of devices with the right indexes (i.e. MSR0, OCR0 and LSR1). Example: RTE0 = MSR + OCR and RTE1 = LSR. Command line would be: --resa.RTE0.peDeviceTypes=MSR, OCR --resa.RTE1.peDeviceTypes=LSR


The format to use is: --resa.RTE.peDeviceTypes=< list of types among MSR, OCR and LSR>

4.2.14 XUL Proxy Configuration The following properties may be set to configure how the XUL browser accesses:


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Default Property

Values

Description Value

0: Direct connection, no proxy

1: Manual proxy configuration.

xulPref.netw

2:

ork.proxy.ty

Proxy auto-

pe

How the browser accesses the internet 4 Ex: --xulPref.network.proxy.type=2

configuration (PAC).

4: Auto-detect proxy settings.

5: Use system proxy settings. xulPref.netw ork.proxy.ft

A Hostname or IP address

p

Set the proxy server for the ftp:// protocol None Ex: -- xulPref.network.proxy.ftp =192.168.10.100

xulPref.netw


ork.proxy.ft

Set the port number for the ftp:// protocol A Port number

None Ex: -- xulPref.network.proxy.ftp_port =8001

p_port xulPref.netw ork.proxy.g

Set the proxy server for the gopher:// protocol A Hostname or IP address

opher

None

=192.168.10.100

xulPref.netw ork.proxy.g

Ex: -- xulPref.network.proxy.gopher

Set the port number for the gopher:// protocol A Port number

opher_port

None Ex: -- xulPref.network.proxy.gopher_port =8001


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Default Property

Values

Description Value

xulPref.netw ork.proxy.ht


tp

Set the proxy server for the http:// protocol None Ex: -- xulPref.network.proxy.http =192.168.10.100

xulPref.netw ork.proxy.ht

Set the port number for the http:// protocol A Port number

None Ex: -- xulPref.network.proxy.http_port =8001

tp_port

When used, the hostname of the SOCKS proxy xulPref.netw ork.proxy.so


cks

server None Ex: -- xulPref.network.proxy.socks =192.168.10.100 When used, the port number of the SOCKS proxy

xulPref.netw ork.proxy.so

A Port number

None

server

cks_port

Ex: -- xulPref.network.proxy.socks_port =8001

xulPref.netw

When using a SOCKS proxy, whether DNS lookups occur on the client PC or the proxy server

ork.proxy.so

true or false

cks_remote

None Ex: -- xulPref.network.proxy.socks_remote_dns

_dns

=true When xulPref.network.proxy.type is set to 2 (proxy auto-configuration) the URL of the proxy auto-

xulPref.netw

configuration information

ork.proxy.a

A URL

utoconfig_ur

None Ex: --

l

xulPref.network.proxy.autoconfig_url=http://someH ost/proxy.pac When xulPref.network.proxy.type is set to 2 (proxy

xulPref.netw

Number of

ork.proxy.

seconds before

failover_tim

retry of a failed

eout

proxy server

auto-configuration) the number of seconds to wait before attempting to re-contact the unresponsive 1800

proxy server Ex: -- xulPref.network.proxy. failover_timeout


=1200 xulPref.netw ork.proxy.ss


l

Affects https:// URLs None Ex: -- xulPref.network.proxy.ssl =192.168.10.100

xulPref.netw ork.proxy.ss

Affects https:// URLs A Port number

l_port

None Ex: -- xulPref.network.proxy.ssl_port =8001


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4.3 Errors and Warning 4.3.1 Introduction The application can be considered as having two main types of errors - application errors and general middleware errors. Both types of error are logged to disk. This section gives a high level overview of error and warning handling and informs the reader about how to differentiate between application and system errors. This may be important for Airport Site Administrators to help to differentiate between problems with the environment setup and problems with the application.

4.3.2 Application Errors and Warnings Confirmation messages and application warnings are displayed in the GUI’s message area (bottom left corner of the screen). The warning triangle icon identifies a warning message. Confirmation messages are shown with a green tick icon.

If there are too many messages to display then SF1 is shown. This will trigger the message area


to expand and collapse.

Application errors are displayed as popups. Note the warning symbol. No error number is shown in the popup header.


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4.3.3 Middleware Errors Middleware errors are typically displayed by means of a modal error dialog showing a particular error code in the title. Error details are shown within the dialog. Severe middleware errors are shown with the error icon (red cross). A typical example of such a dialog is shown below:

The following table lists the middleware exceptions that can be displayed: Error Code 500

502

503

Error Text Unable to exit while tasks are pending. Please try later. Invalid input parameters - Please check your input data or contact your help desk if the error persists Out of memory internal error - Unsaved work could be lost.


Please close all applications and re-launch the GUI and contact your help desk if the error persists. 504

Personal preferences could not be retrieved - %0, Default settings will be used. Please retry to log-in to get your preferences.

505

Personal preferences could not be retrieved, default settings will be used. Please retry to log-in to get your preferences.


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506

Maximum number of applications opened reached.

507

Maximum number of occurrences reached for this application.

508

Graphical user interface internal error. Please contact your help desk.

509

Host error - Transaction failed. Please contact your Help Desk.

510

Temporary Host error - Transaction failed. Please retry later.

511

Response Time Out. Do you want to retry?

512

Response Time Out - Please contact your Help Desk.

513

Link Down - The transaction could not be performed. Please contact your Help Desk.

514

Inactivity Time Out - The transaction could not be performed. Please log-in.

515

Data internal error - Please contact your Help Desk.

516 517 518

519

520

You have been disconnected by your administrator. The GUI will be closed and unsaved work lost. Please re-launch the GUI. Inactivity Time Out. Your information has been lost. All pending changes will be lost. Are you sure you want to change login? All pending changes will be lost. Are you sure you want to exit? The server and GUI versions mismatch. Do you want to re-log? Host error - Transaction failed - Invalid user/password

521

Security discrepancies might exist between systems - Please contact your Help Desk.

600

The new password and its confirmation do not match. Your set of permissions could not be retrieved - %0.

601

Basic security rules will be applied. Please retry to log-in to get your permissions.


602

Personal preferences could not be retrieved, default settings will be used. Please retry to log-in to get your preferences.

603

The new password is incorrect. Please enter a password that matches the following criteria:%0

604

Sign must be 6 alphanumeric characters long and starting with 4 digits.

605

The Office Id must be 9 alphanumeric characters long.

607

The Remote Office Id must be 9 alphanumeric characters long.


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608

Organization must be 2 or 3 alphanumeric characters long.

609

Invalid Corporate Id.

610

Invalid User Id.

611

Invalid Password.

612

The Agent initials must be 2 characters long.

613

Sign must be 4 numeric characters long.

616

Workstation identifier invalid - %0.

617

This graphical user interface version (%0) is invalid. Please contact your System Administrator.

618

619 700

This graphical user interface contains an invalid application version. Please contact your System Administrator if the problem persists. Invalid application version - This application cannot be launched. Please contact your System Administrator. An error occurred during time synchronization. System time will be used.

4.3.4 Network Interruption In the case of a network interruption while the application classes are loading, the following dialog


will be presented to the user. On any key selection, the application will subsequently exit.


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5 References 1. GUIIMP1213 - DC - Altea Departure Control GUI Management V1.1 2. Amadeus Altéa Departure Control Customer Management GUI Overview, Edition 1, August 2007 3. Workstation ID Proposal v3.8


*** End of Document ***


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Amadeus Altea CM GUI Guidelines for Installation

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