Descrição: Business Communication Games - Oxford Press
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communicationFull description
Business Communication Games - Oxford Press
of unit 1Full description
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Full description
Business Communication Games - Oxford Press
Business Comm, Letters, Reports, Technical WritingFull description
Saylor.org textbook
Business Communication Today
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Introduction to Communication Various definition Process of communication Forms and types of communication Our Objective of This part to understand Theories and models of communication Barri…Full description
Business Communication
Lesiker’s Business Communication Solution
4’S OF BUSINESS BUSINESS COMMUNICATION COMMUNICATION COMMUNICATION
MADE MAD E BY: MAN MANAV AV BAD BADHWAR HWAR
COMMUNICATION Ø
Communication is an exchange of facts , ideas, opinions , or emotions by two or more persons.
Ø
Communication is the process by which info is transmitted between individuals / or organisations.
4’S OF BUSINESS COMMUNICATION Ø
Shortness
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Simplicity
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Strength
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Sincerity
SHORTNESS Ø
Refers to the message that can be made brief, verbosity should be avoided , then transmission & comphrenesion of messages is going to be faster & more effective. Flooding message with high sounding words does not creat c reate e an impact.
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But the receiver spent a major chunk of his time in trying to decipher the actual
SIMPLICITY SIMPLICITY It is used both in the usage of words & ideas reveals a clarity in the thinking process. It is normally a tendency that when an individual is himself confused then he tries to use equally confusing strategies to lead the receiver.
Reveal clarity in the thinking process by using simple terminology and equal simple concepts..
STRENGTH Ø The
strength of a message emanates from the credibility of the sender. If the sender himself believes in a message that he is about to transmit, there is bound to be strength and conviction in whatever he tries to state.
Ø Ø
Half-hearted statements or utteran Half-hearted utterances ces that the sender himself does not believe in adds a touch of falsehood to
SINCERITY Ø
A sincere approach approach to an issue is clearly evident to the receiver.
Ø Ø
Suppose there is a small element of deceit involved in the interaction or on the part of the sender. If the receiver is keen & observant, he would be able to sense the make- believe situation and business transactions.
COMPARING 7C’S WITH 4’S OF BUISNESS COMMUNICATION
SHORTNESS
CLARITY- Use simple words (Avoid (A void them) Simple(Use Simple( Use them) Demonstrate show Visualise see At the present time now Until such time as
SHORTNESS CORRECTNESS Give correct facts.
Ø Ø Ø
Send your message at the correct time.
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Send your message in the correct style.
SIMPLICITY SIMPLICITY
CLARITY
Using nouns verbs (difficult) Make a decisio decision n Make the announcement announce Previous experience experience My personal opinion
using (simple) decide
SIMPLICITY SIMPLICITY CREDIBILITY If the sender can establish his credibility , the receiver has no problems in accepting his statement.
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Ø Ø
It is a long – drawn out process in which the receiver through constant interaction with the sender understanding builds up credibility.
STRENGTH COMPLETENESS Ø Completeness of facts is absolutely necessary. incomplete communication irritates the reader.
Ø You
should organise your message in such a way that the receiver has no doubts about anything contained in it.
STRENGTH CREDIBILITY Generally, credibility in the messages creates create s trust Between sender & receiver. If the message is of Falsehood then the receiver to dominate the entire communication process.
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SINCERITY CONCISENESS A reader’s time is invaluable. Don’t make him feel that he is wasting his time in going through your unnecessarily lengthy letter letter..
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Ø Ø Ø Ø
Include only releva relevant nt facts. Avoid repetition. Avoid trite & wordy expressions.
SINCERITY CONSIDERATION Adopt the you-attitude- naturally, every person is interested in himself. Therefore Therefor e we should sh ould write letters from their point of view. For ex: thank you for your kind words. you have a better choice etc.
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Ø Ø
Avoid gender bias & negative words For ex: Dear sir/mad sir/madam, am, gentlemen/ladies, chairperson(not
SINCERITY Ø
Avoid Negative words words wrong right mistake disagree unpleasant appreciate
Prefer these you are thank you agree
SINCERITY COURTESY In business we must create friendliness with all those to whom we write. Courtesy demands friendly behaviour towards others. Answer the letters promptly promptly.. Omit irritating expressions- for ex: unaware , ignored , irr irresponsible, esponsible, you neglected etc. Apologise sincerely for an omission/thank