315012737-9363-9364-Metro-Cell-Indoor-and-Outdoor-Troubleshooting.pdf

Title page

Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor Troubleshooting 3MN-01123-0200-UFZZA Issu Is sue e 8 | Ju June ne 20 2014 14

Alcatel-Lucent – Proprieta Alcatel-Lucent Proprietary ry Use pursuant to applicable agreements

Legal notice Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property property of their respective respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright Copyr ight © 2014Alcatel-Luc 2014Alcatel-Lucent. ent. All rights reser reserved. ved. Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside Alcatel-Lucent without its written authorization. Not to be used or disclosed except in accordance with applicable agreements.

Alcatel-Lucent Alcatel-Luc ent – Proprieta Proprietary ry Use pursuant to applicable agreements

Legal notice Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property property of their respective respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright Copyr ight © 2014Alcatel-Luc 2014Alcatel-Lucent. ent. All rights reser reserved. ved. Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside Alcatel-Lucent without its written authorization. Not to be used or disclosed except in accordance with applicable agreements.

Alcatel-Lucent Alcatel-Luc ent – Proprieta Proprietary ry Use pursuant to applicable agreements

Contents About this document Purpose

vii vii ............................................................................................................................................................................................

What's new

vii vii .....................................................................................................................................................................................

Intended audience

vii vii .......................................................................................................................................................................

Supported systems

vii vii ......................................................................................................................................................................

How to use this document Prerequisites

viii viii .................................................................................................................................................................................

Conventions used

viii viii .......................................................................................................................................................................

Related information

ix ix .....................................................................................................................................................................

Document support

ix ix ........................................................................................................................................................................

Technical support

ix ix ..........................................................................................................................................................................

How to order

ix ix ...................................................................................................................................................................................

How to comment

1

viii viii .......................................................................................................................................................

ix ix ...........................................................................................................................................................................

LED state descriptions Overview

1-1 1-1 ......................................................................................................................................................................................

LED states for V1.x Small Cell devices LED states for V2 Small Cell devices

2

1-2 ...........................................................................................................................1-2

1-6 ...............................................................................................................................1-6

Troubleshooting procedures Overview

2-1 2-1 ......................................................................................................................................................................................

Small Cell remote troubleshooting procedure Small Cell on-site troubleshooting

2-2 ................................................................................................................2-2

2-8 2-8 ....................................................................................................................................

V1.x Small Cell LED troubleshooting procedure V2 Small Cell LED troubleshooting procedure

22-13 -13 .....................................................................................................2-13

22-20 -20 .........................................................................................................2-20

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent Alcatel-Lu cent – Proprietar Proprietary y iii 3MN-01123-0200-UFZZA Issue Iss ue 8 June 201 2014 4

Use pursuant to applicable agreements

Contents ....................................................................................................................................................................................................................................

Small Cell diagnostic

A

2-25 2-25 ............................................................................................................................................................

Document issue history Overview

A-1 A-1 .....................................................................................................................................................................................

Document issue history

A-2 A-2 .........................................................................................................................................................

Glossary Index

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent Alcatel-Luc ent – Proprieta Proprietary ry iv Use pursuant to applicable agreements

3MN-01123-0200-UFZZA Issue Iss ue 8 June 201 2014 4

List of tables 1

Document changes from Issue 7, November 2013

vii ......................................................................................... vii

A-1

Issue 7, November 2013, Reason for reissue

A-2 A-2 .................................................................................................

A-2

Issue 6, September 2013, Reason for reissue

A-2 ................................................................................................. A-2

A-3

Issue 5, April 2013 2013,, Reaso Reason n for reiss reissue ue

A-4

Issue 4, March 2013, Reason for reissue

A-5


A-6

Issue 2, July 2012, Reason for reissue

A-2 A-2 ............................................................................................................ A-3 A-3 ......................................................................................................... A-3 A-3 .................................................................................................

A-3 A-3 ..............................................................................................................

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List of tables ....................................................................................................................................................................................................................................

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary vi Use pursuant to applicable agreements

3MN-01123-0200-UFZZA Issue 8 June 2014

About this document About this document

Purpose

The purpose of this document is to provide the troubleshooting procedures that an operator can perform when a failure occurs in the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor Small Cell devices. What's new

This is a reissue of the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor Troubleshooting, 3MN-01123-0200-UFZZA. This is Issue 8 The major changes introduced in this issue of the document are described in the following paragraphs. Changes introduced in prior issues of the document are shown in Appendix A, “Document issue history”. Document changes from the previous software release

The document changes from Issue 7, November 2013 are shown in the following table. Table 1

Document changes from Issue 7, November 2013

Feature/enhancement

Description

Location

Implementation of the new documentation standard for the “What's new” block (replaces the former “Reason for reissue” block).

“What's new” (p. vii)

Documentation changes Documentation standards update

Intended audience

The audience for this document is: •

Operations and maintenance personnel

•

Network supervision personnel

Supported systems

This document applies to the Alcatel-Lucent 9363/9364 Metro Cell Indoor and Outdoor products. ................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary vii

Alcatel-Lucent 9363/64 MC 3MN-01123-0200-UFZZA Issue 8 June 2014


About this document ....................................................................................................................................................................................................................................

How to use this document

No specific recommendation applies regarding the way readers should read this document. Prerequisites

It is recommended that readers become familiar with: •

•

The product description of the 9363 Metro Cell Indoor and the 9364 Metro Cell Outdoor devices. The operation and management of the Small Cell from the Home Device Manager (HDM)

Conventions used Vocabulary conventions

In this document the 9363 Metro Cell Indoor and the 9364 Metro Cell Outdoor products are also referred to as the “Metro Cell” or “Metro Cell Indoor” and “Metro Cell Outdoor”. Typographical conventions

The following typographical conventions are used in this document: Graphical representation

Description

italicized text

File and directory names Emphasized information

graphical user interface text

Text that is displayed in a graphical user interface or in a hardware label

variable

A value that the user supplies.

Command-syntax

Command names that the user types

input text

Text that the user types or selects as input to a system

output text

Text that a system displays or prints

Key-capture

Indicates a key combination on the keyboard.

Path

Indicates a directory path or a file name.

Attribute

Indicates that this “word” is a GUI or CLI attribute (parameter).

IP reference, reference number

Related document that is referenced in the document

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary viii Use pursuant to applicable agreements



Related information

None Document support

For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at the following telephone numbers. From United States •

If you are using a landline, a cellular phone or VOIP, dial this number: 1-888-582-3688

From other countries • •

If you are using a cellular phone or VOIP, dial this number: +1-630-224-2485 If you are using a landline (phone without a plus [+] character), replace the plus sign with your country's exit code. Dial this number: Exit code for the country of origin: 1-630-224-2485. See the country-specific exit codes listed here.

These numbers apply for document support only. Please see the section “Technical support” for details about product hardware, software, and technical support. Technical support

For technical support, contact your local Alcatel-Lucent customer support team. See the Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact information. How to order

To order Alcatel-Lucent documents, contact your local sales representative or use Online Customer Support (OLCS) (http://support.alcatel-lucent.com) How to comment

To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments/) or e-mail your comments to the Comments Hotline ([email protected]).

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary ix 3MN-01123-0200-UFZZA Issue 8 June 2014



.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary x Use pursuant to applicable agreements


1

L 1ED state descriptions

Overview Purpose

This chapter details LED status and their meaning for the following Small Cell products: •

Alcatel-Lucent 9363 Metro Cell Indoor (V1.x and V2 hardware versions)

•

Alcatel-Lucent 9364 Metro Cell Outdoor (V1.x and V2 hardware versions)

Contents LED states for V1.x Small Cell devices

1-2

LED states for V2 Small Cell devices

1-6

................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary 1-1



LED states for V1.x Small Cell devices

LED state descriptions

....................................................................................................................................................................................................................................

LED states for V1.x Small Cell devices Overview

This topic describes the LED states on the V1.x Small Cell devices. LED interpretation when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is using the Iu-h interface (the interface between the Small Cell and the Small Cell Gateway) to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to true. When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection procedure and the WAN OK state is not used. For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. State

Description

Power off

Power off

Power on

Power LED

WAN (Network) LED

Phone (User) LED

System LED

OFF

OFF

OFF

OFF

Power on

ON

ANY

ANY

ANY

WAN error

IPSec tunnel establishment failure/released.

ON

OFF

ANY

ANY

WAN connecting (step 1 of 2)

IPSec tunnel establishment complete.

ON

FLASHING

ANY

ANY


Small Cell registration complete.

ON

ON

ANY

ANY

Phone not detected

Last RRC connection release.

ON

ANY

OFF

ANY

Phone Detected

First RRC connection and IMSI in ACL.

ON

ANY

FLASHING

ANY

(SLOW)

(SLOW) Phone tx/rx

First CS/PS RAB establishment complete.

ON

ANY

FLASHING

ANY

Phone Max Number

Max number of UEs connected.

ON

ANY

ON

ANY

System config error

Add cell (reserved PSC & low Tx power).

ON

ANY

ANY

OFF

System (auto) configuring

Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).

ON

ANY

ANY

FLASHING

System OK

Auto configuration complete.

ON

ANY

ANY

ON

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.................................................................................................................................................................................................................................... State

Description

System OK, reduced service due to:

System is in service but has either:

1.

2.

Backhaul Congestion (BCR2.4 onward), and/or

Power LED

1.

Detected backhaul network impairments that may impact service

2.

Reduced cell coverage because of the number of idle mode mobility events from public users.

WAN (Network) LED

Phone (User) LED

System LED

ON

ANY

ANY

FLASHING (FAST)

FLASHING

err bit 2

err bit 1

err bit 0

Coverage Reduction (BCR3.0 onward)

Engineer indication

Refer to Error Codes.

Notes:

1.

ANY indicates that the LED can be ON, OFF or FLASHING.

2.

System LED may also be referred to as Service LED.

3.

WAN (Network) LED may also be referred to as Connectivity LED.

LED interpretation when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is using the Iuh interface (the interface between the Small Cell and the Small Cell Gateway) to communicate with the Small Cell Gateway, that is, BSR.enableIuh is set to false. When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection procedure and uses the WAN OK state. For Small Cell Release 2.4 onwards, backhaul congestion may be detected while the SCTP association is established, and may occur during system auto-configuration. If this happens, the system auto-configuration indication takes precedence. State

Description

Power LED

WAN (Network) LED

Phone (User) LED

System LED

Power off

Power off

OFF

OFF

OFF

OFF

Power on

Power on

ON

ANY

ANY

ANY

WAN error

IPSec tunnel establishment failure/released.

ON

OFF

ANY

ANY


IPSec tunnel establishment complete.

ON

FLASHING

ANY

ANY


Small Cell registration complete.

ANY

ANY

(SLOW) ON

FLASHING

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.................................................................................................................................................................................................................................... State

Description

Power LED


IuCS connection establishment complete.

WAN OK

BVG DPAT binding update complete.

ON

Phone not detected

Last RRC connection release.

Phone Detected

First RRC connection and IMSI in ACL.

ON

WAN (Network) LED

FLASHING

Phone (User) LED

System LED

ANY

ANY

ON

ANY

ANY

ON

ANY

OFF

ANY

ON

ANY

FLASHING

ANY

(FAST)

(SLOW) Phone tx/rx

First CS/PS RAB establishment complete.

ON

ANY

FLASHING

ANY

Phone max. number

Max number of UEs connected.

ON

ANY

ON

ANY

System config error

Add cell (reserved PSC & low Tx power).

ON

ANY

ANY

OFF

System (auto) configuring

Auto-configuration using UE (PSC selection) or network listening (auto-configuration or self-optimization).

ON

ANY

ANY

FLASHING

System OK

Auto configuration complete.

ON

ANY

ANY

ON



ON

ANY

ANY

FLASHING

1.

2.

Backhaul Congestion (Release 2.4 onward), and/or

1.


2.

Reduced cell coverage because of the number of idle mode mobility events from public users.

(FAST)

Coverage Reduction (Release 3.0 onward)

Engineer indication

Refer to Error Codes.

FLASHING

err bit 2

err bit 1

err bit 0

Notes:

1.


2.

System LED may also be referred to as Service LED.

3.

WAN (Network) LED may also be referred to as Connectivity LED.

Error codes

The following table describes the LED states for each possible error code: Error code

Power LED

WAN LED (error bit 2)


System LED (error bit 0)

Default generic establishing IPSec tunnel

FLASHING

OFF

OFF

OFF

Location check failure

FLASHING

OFF

OFF

ON





.................................................................................................................................................................................................................................... Error code

Power LED



System LED (error bit 0)

Movement check failure

FLASHING

OFF

ON

OFF

BLST failure

FLASHING

OFF

ON

ON

Temperature out of range

FLASHING

ON

OFF

OFF

EAP-AKA authentication failure

FLASHING

ON

OFF

ON

USIM authenication failure

FLASHING

ON

ON

OFF

Boot loader validity failure

FLASHING

ON

ON

ON

Default generic download backhaul indication

FLASHING

SLOW FLASHING

OFF

OFF

Default generic download in progress

FLASHING

SLOW FLASHING

FLASHING

OFF

Default generic download activation

FLASHING

ANY

OFF

FLASHING

Generic validity failure

FLASHING

OFF

FLASHING

OFF

RF module tx failure

FLASHING

OFF

FLASHING

FLASHING

Small Cell lock down upgrade

FLASHING

FLASHING

FLASHING

FLASHING

DHCP IP Config or PPPoE username and password have been saved

FLASHING

ON

FLASHING

FLASHING

Notes:

1.

For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.

Board level self-test sequence

The following table describes the LED states that are visible during the Board level self-test sequence (BLST): Procedure

LED name

LED indication

Board Level Self Test (BLST)

POWER

FLASHING

POWER

OFF

WAN

FLASHING

WAN

OFF

SYSTEM

FLASHING

SYSTEM

OFF

PHONE

FLASHING

PHONE

OFF





....................................................................................................................................................................................................................................

LED states for V2 Small Cell devices Overview

This topic describes the LED states on V2 hardware for the following Small Cell devices: •

Alcatel-Lucent 9363 Metro Cell Indoor (V2)

•

Alcatel-Lucent 9364 Metro Cell Outdoor (V2)

Hardware (V2) LED interpretation

The following table lists LED behavior for each device state. State

Description

Power off

Power off

OFF

OFF

OFF

Power OK

Power on

ON

ANY

ANY

System Downloading Operator Certificates

System is connecting to the Bootstrap SeGW and is downloading certificates via this tunnel.

ON

FLASHING

FLASHING (SLOW)

System Initializing and registering with gateway

System is initializing, for example: booting, connecting, loading data, registering with the Small Cell Gateway.

ON

FLASHING

FLASHING

System performing auto-configuration

Registration with Small Cell Gateway successful. The Small Cell is now performing auto-configuration / network listening.

ON

FLASHING

OFF

System OK (In Service)

System is ready to provide service, or is providing service.

ON

ON

ANY

System Not in Service (Needs Operator Intervention)

System cannot achieve stable clear state and provide service.

ON

OFF

OFF

Phone: no active users

Small Cell has no active RABs.

ON

ON

OFF

Phone has active user(s)

Small Cell has at least one active RAB.

ON

ON

ON

Phone: maximum number of users active

All available RABs on Small Cell are active.

ON

ON

FLASHING



1.

2.

Backhaul Congestion (BCR2.4 onward), and/or Coverage Reduction (BCR3.0 onward)

Power LED

System LED

Phone (device) LED

while maximum number of RABs active.

1.


2.

Reduced cell coverage because of the number of idle mode mobility events from public users (Feature 108877, Continuous coverage self-optimization based on admission)

ON

OFF

FLASHING





.................................................................................................................................................................................................................................... State

Description

Power LED

System LED

Phone (device) LED

Major hardware fault (return to supplier)

A major hardware fault has occurred.

FLASHING

OFF

OFF

Location check failure

Location Check has failed

FLASHING

FLASHING

OFF

Movement check failure

Movement Check has failed

FLASHING

ON

OFF

DHCP IP Config or PPPoE username and password have been saved

The DHCP IP configuration or PPPoE username and password received fr om DHCP option 125 have been saved

FLASHING

FLASHING

FLASHING

Notes:

1.


2.

System LED may also be referred to as Connectivity LED.

3.

Phone (device) LED may also be referred to as 3G Mobile LED.

4.

For “DHCP IP Config or PPPoE username and password have been saved”, this indication will show for 10 seconds and then stop.

GPS LED interpretation

Where the product variant has a GPS module installed an additional LED is designated as the GPS LED. The following table lists LED behavior during the GPS localization process: State

Description

GPS LED

System LED

Power off

No power

OFF

OFF

LED-gpsNotRequired

GPS Location Detection is not required.

OFF

ANY

LED-gpsScanActive

GPS Location Detection is in progress.

FLASHING

ANY

GPS hardware has failed or is not present when GPS Location Detection is required.

OFF

GPS Location has failed to provide an accurate location fix.

OFF

LED-gpsHardwareFailure

LED-gpsLocationFailure

(depending on how other initialization checks are implemented in relation to GPS localization). ANY (if alternative location checks may be used or if GPS location checks are disabled). ANY (if alternative location checks may be used or if GPS location checks are disabled).





.................................................................................................................................................................................................................................... State

Description

GPS LED

System LED

LED - gpsLocationUnauthorised System not in service (needs operator intervention)

GPS has provided an accurate location fix, which has failed the authorization checks.

ON

OFF

LED-gpsLocationValid System OK (in service) (assuming other initialization checks are successful)

GPS has provided an accurate location fix, which has been accepted as an authorized location fix.

ON

ON2 (assuming other initialization checks are successful)

Notes:

1.


2.

In some startup procedures the System LED will Flash while the system is waiting for “Unlock” to begin Network Listening. This followed by state change to “System OK”

Ethernet LED

If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to indicate that an Ethernet connection has been made to this port. State scenario's for V2 hardware State scenario

Scenario description

Power OK

1.

User connects PSU to mains and to Small Cell. Power LED is ON.

Power off

1.

User accidentally pulls PSU plug from mains. Power LED is OFF (all LEDs are OFF).

2.

PSU or PSU connector fails. LED is OFF (all LEDs are OFF).

System OK (in service)

1.

Small Cell has successfully booted, established tunnel, registered, and is available for service. System LED is ON.

System downloading operator certificates

1.

Small Cell is establishing IPSec tunnel to the Bootstrap SeGW, or is downloading operator certificates via the bootstrap IPsec tunnel. System LED is FLASHING and Phone LED is FLASHING (FAST).

2.

Small Cell has successfully downloaded its operator certificates and starts connecting to the Initial or Assigned SeGW. System LED and Phone LED are FLASHING.

3.

Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes. Certificate download has resumed but the operator certificates have not yet been downloaded. System LED is FLASHING and the Phone LED is FLASHING (FAST).





.................................................................................................................................................................................................................................... State scenario

System initializing

System not in service (requires operator intervention)

Phone/device has active user(s)

Phone/device has active user(s)

Phone/Device has no active user(s)

Phone/device: phone has maximum number of users active


1.

Small Cell is establishing IPSec tunnel, or Registering with Small Cell Gateway, or establishing IuCS connection, or performing auto-configuration, or performing network listening. System LED is FLASHING.

2.

Small Cell is engaged in auto-configuration or self-optimization. System LED is FLASHING.

3.

Small Cell has succeeded in establishing IPSec tunnel after initially failing to do so for longer than 10 minutes; system boot sequence has resumed. System LED is FLASHING.

1.

IPSec tunnel establishment has exceeded 10 minute time limit. System LED is OFF

2.

System has a configuration error. System LED is OFF.

3.

Location Check or Movement Check failure.

4.

System has detected connectivity problems to the CS core network.

1.

One or more users is successfully connected through the Small Cell. Phone LED is ON.

2.

Successful call handover from Small Cell 1 to Small Cell 2. Phone LED on Small Cell 2 is ON.

3.

Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell. Phone LED is ON.

1.

One or more users is successfully connected through the Small Cell. Phone LED is ON.

2.

Successful call handover from Small Cell 1 to Small Cell 2. Phone LED on Small Cell 2 is ON.

3.

Second and third authorized users make concurrent calls on a closed or semi-open access Small Cell. Phone LED is ON.

1.

No users are taking service on the Small Cell (i.e. there are no active RABs). Phone LED is OFF.

2.

Last authorized user has ended their call. Phone LED is OFF.

3.

System shows “System Initializing” indication. Phone LED is OFF.

4.

System shows “System requires operator intervention” indication: Phone LED is OFF.

1.

A 4-user Small Cell has three active RABs, and the Phone LED is ON. A new user makes a call and a fourth RAB becomes active. Phone LED is FLASHING as long as four RABs are active.

2.

A home user with 4-user Small Cell sees Phone LED is FLASHING and attempts a call. The home user may or may not be given service, depending on which features are activated, how they are configured, and whether or not a local macro cell is available. If they are not given service, they may infer that this is due to capacity issues on the Small Cell.





.................................................................................................................................................................................................................................... State scenario

Backhaul congestion

Major hardware failure (return Small Cell to supplier)


1.

Small Cell has detected backhaul impairments that may impact user service. Phone LED is FLASHING and the System LED is FLASHING.

2.

A home user may infer that impairments affecting calls during this indication may be due to congestion in the backhaul. Possible call impairments include dropped calls and poor voice quality It may be possible for the user to request other users of the local network to reduce network usage whilst a call is made. The backhaul congestion may potentially be detected whilst the System is Initializing, in which case the System initializing LED indication takes precedence. The Phone LED provides no indication of number of active users during backhaul congestion. The Small Cell ensures that the Phone LED indication is correct when the backhaul congestion state changes to uncongested.

1.

Small Cell detects RF module tx failure, or BLST failure. Power LED is FLASHING, other LEDs are OFF.



2

T 2 roubleshooting procedures

Overview Purpose

This chapter describes the troubleshooting procedures for devices. Contents Small Cell remote troubleshooting procedure

2-2

Small Cell on-site troubleshooting

2-8

V1.x Small Cell LED troubleshooting procedure

2-13

V2 Small Cell LED troubleshooting procedure

2-20


2-25

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Small Cell remote troubleshooting procedure

Troubleshooting procedures

....................................................................................................................................................................................................................................

Small Cell remote troubleshooting procedure Purpose

This procedure describes how to troubleshoot Small Cells from the HDM. Before you begin •

Wait at least 15 minutes after powering on the Small Cell.

•

Ensure that an appropriate mobile device is available.

•

Check that a DSL router (not a DSL modem) is installed.

•

Check that the DSL line is working properly.

•

Check that the Small Cell Gateways are working properly.

•

Check the Small Cell is activated on the HDM.

•

Check the BSR.Lcell.operationalState state to determine whether the radio is broadcasting. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.Lcell.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState ) parameter and queue the function. 3. From the Device Data tab, check the value. Determine whether the value is enabled. •

Check the parameters relating to location lock and/or national location lock. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.lmcMFail ( Device.Services.BSR.1.lmcMFail) parameter and queue the function. 3. From the Device Data tab, check the value. If the value returned is true, the Small Cell radio is failing because of the location checks of the Small Cell.





....................................................................................................................................................................................................................................

Steps to perform remote troubleshooting ...................................................................................................................................................................................................

1

From the HDM, check the BSR.operationalState and BSR.administrativeState parameters. To do this, perform the following steps: 1. Click Manage from the Devices tab of the HDM GUI to manage the required device. 2. From the Queue Function tab, select Get Parameter Values, then find the BSR.operationalState

(Device.Services.BSR.1.Lcell.1.operationalState ) and BSR.administrativeState

(Device.Services.BSR.1.administrativeState ) parameters and queue the function. 3. Check the value from Device Data tab. ...................................................................................................................................................................................................

2 If

Then

Else

The Small Cell parameter values are as follows:

Continue.

Go to “Steps to manage Small Cell status from the HDM” (p. 2-6).

•

BSR.OperationalState

is enabled •

BSR.administrativeState

is unlocked.

...................................................................................................................................................................................................

3

Trigger a diagnostic test on the whole Small Cell equipment by setting SetParameterValues (“diagnose=true”) . Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by entering the following command: GetParameterValues(“diagnoseBSRAdditionalText”). If

Then

Else

The diagnostic result shows errors.

Follow up the Small Cell diagnostic using the “Small Cell diagnostic” (p. 2-25) procedure.

Continue.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

4 If

Then

Else

The Small Cell is running properly.

End of procedure.

Continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to reboot the Small Cell

This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................

1

Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Result: The Small Cell reboots. ...................................................................................................................................................................................................

2

When the Small Cell has rebooted and the radio is working: If

Then

Else

The LED states indicate a fault.

Go to “Steps to perform LED troubleshooting” (p. 2-14) .

Go to Step 1 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to manage Small Cell status from the HDM

This procedure is part of the “Steps to perform remote troubleshooting” (p. 2-3) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................

1

Check the BSR.administrativeState of the Small Cell on the HDM.

If

Then

Else

The

Set BSR.administrativeState to unlocked from the HDM:

Continue and check the

1. From the Devices tab of the HDM GUI, click Manage to manage the required device.

the Small Cell.

BSR.administrativeState locked.

is

BSR.OperationalState of

2. From the Queue Function tab, select Set Parameter Values , then find the BSR.administrativeState

(Device.Services. BSR.1.administrativeState)

parameter and queue the function. 3. from the Device Data tab, change the value to unlocked . If the BSR.administrativeState status is still locked, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.

...................................................................................................................................................................................................

2

Check the BSR.OperationalState of the Small Cell on the HDM.





....................................................................................................................................................................................................................................

If

Then

Else

The

From the HDM, reboot the Small Cell. To do this, perform the following steps:

The BSR.OperationalState is enabled, which indicates that the radio is on.

BSR.OperationalState

is disabled.

1. From the Devices tab of the HDM, click on Manage to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.

Continue and check the BSR.AvailabilityStatus of the

Small Cell.

If the BSR.OperationalState is still disabled, continue with the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.

...................................................................................................................................................................................................

3 If

Then

Else

BSR.AvailabilityStatus has

Follow the troubleshooting procedure available on the HDM.

The

one of the following values: •

000000001 (inTest)

•

000000010 (failed)

•

000000100 (powerOff)

•

000001000 (offLine)

•

000010000 (offDuty)

•

000100000 (dependency)

•

001000000 (degraded)

•

BSR.AvailabilityStatus

is 000000000 (inService), which means the Small Cell is available for service. Go to Step 3 of the “Steps to perform remote troubleshooting” (p. 2-3) procedure.

010000000 (notInstalled)

•

100000000 (logFull)

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Small Cell on-site troubleshooting Purpose

This procedure describes how to perform Small Cell on-site troubleshooting. Before you begin •


•

Ensure that an appropriate mobile device is available.

•


•


•

Check the access to the technical room (for example, DSL router).

•

Get the IP address of the Small Cell Gateway.

•

Get the DNS server name.

Steps to perform on-site troubleshooting ...................................................................................................................................................................................................

1

Check if PS and CS call service is working over the selected Small Cell on-site. If

Then

Else

you are not able to make PS or CS calls

For Metro Cell - Outdoor, go to “Steps to perform power injector troubleshooting” (p. 2-10).

Check with HDM personnel the status of the Small Cell.

For Metro Cell - Indoor, go to Step 2 of this procedure.

From the Manage page on the HDM GUI, send a connection request to the device. Go to Step 3 of this procedure.

...................................................................................................................................................................................................

2

Determine whether the Ethernet LED at the Small Cell is ON or OFF. If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the router and replace it, if needed. If the problem is not resolved, contact next level of support.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

3 If

Then

Else

The connection request fails and the status of the Small Cell on the HDM indicates a problem.

Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-11).

The Small Cell is running properly. End of procedure.

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to perform power injector troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure and is only valid for Metro Cell Outdoor. Perform the following checks in the power injector technical room: ...................................................................................................................................................................................................

1

Check the power on the Ethernet cable from the power injector to the Small Cell. ...................................................................................................................................................................................................

2

Check the power on the power outlet of the power injector. ...................................................................................................................................................................................................

3

Check the LEDs on the power injector. ...................................................................................................................................................................................................

4 If

Then

Else

The LEDs are ON for the power injector and Ethernet cable.

Go to “Steps to perform Small Cell connectivity troubleshooting” (p. 2-11).

Replace the power injector if faulty. Replace the Ethernet cable between the Small Cell and the power injector if faulty. Replace the power outlet of the power injector if faulty. If the problem is not resolved, contact next level of support.

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to perform Small Cell connectivity troubleshooting

This procedure is part of the “Steps to perform on-site troubleshooting” (p. 2-8) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................

1

Connect a laptop to the network through an Ethernet cable. ...................................................................................................................................................................................................

2

Ping the IP address of the NTP server. If

Then

Else

There is a successful response from the NTP server.

Continue

Contact next level of support.

...................................................................................................................................................................................................

3

From the command window on a Windows PC, enter the nslookup initial-ipsecrouter.XXX.com command to check the IP address of the IPSec router. Where: XXX represents the domain name. If

Then

Else

The above command works.

You are able to connect to the IPSec router and DNS Server.


Continue.

...................................................................................................................................................................................................

4

Determine whether the link between the Small Cell device and the Small Cell gateway is operational, by checking the following: •

For V1.x Small Cell devices, check the WAN (network) LED.

•

For V2 Small Cell devices, check the System LED.

If

Then

Else

The LED is OFF, it indicates that there is no connection.


Continue.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

5

Check the DSL service availability. If

Then

Else

The DSL service is available.

End of procedure.

Replace the Small Cell hardware.

E................................................................................................................................................................................................... N D O F S T E P S

Steps to perform on-site device reset

Perform the following steps to carry out a factory reset on the device: ...................................................................................................................................................................................................

1

On the 9363/9364 Metro Cell interface panel, press and hold the “Reset” button. Result: •

All the LEDs, except the Power LED, will go out

•

After a few seconds all the LEDs will start to flash in turn

...................................................................................................................................................................................................

2

Keep holding the “Reset” button while the LEDs flash. Important! Do not release the “Reset” button immediately after the LEDs start flashing as this will result in the reset failing. ...................................................................................................................................................................................................

3

Wait at least 5 seconds after all the LEDs have started flashing in turn and then release the “Reset” button. Result: The equipment returns to its default factory settings. Any previously configured settings on the equipment will be erased. E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

V1.x Small Cell LED troubleshooting procedure Purpose

This procedure describes the actions to perform according to the LED states of V1.x Small Cell devices. Before you begin •


•

Ensure an appropriate mobile device is available.

•


•


•

LED states can be checked remotely.





....................................................................................................................................................................................................................................

Steps to perform LED troubleshooting ...................................................................................................................................................................................................

1

Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V1.x Small Cell devices” (p. 1-2). ...................................................................................................................................................................................................

2

If

Then

Else

The Power LED is ON.

Continue.

Go to “Steps to check LED power” (p. 2-16).

...................................................................................................................................................................................................

3 If

Then

Else

The WAN (Network) LED is ON.

Continue.

Go to “Steps to check LED WAN (Network)” (p. 2-17).

...................................................................................................................................................................................................

4 If

Then

Else

The System LED is ON.

Continue.

Go to “Steps to check LED System” (p. 2-17).

...................................................................................................................................................................................................

5 If

Then

The Phone (User) LED is ON.

Continue.

Else •

•

Device is idle or has no active calls (LED is OFF). Continue. Device is configuring (LED is FLASHING). Continue.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

6

Check with HDM personnel the status of the . If

Then

Else

The status of the Small Cell on the HDM indicates a problem.

Go to “Steps to perform on-site troubleshooting” (p. 2-8).


E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to check LED power

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-14) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................

1 If

Then

The Power LED is OFF.

Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.

The Power LED is FLASHING.

Reboot the Small Cell on-site.

...................................................................................................................................................................................................

2 If

Then

The Power LED is ON after the reboot.

Go to Step 3 of the “Steps to perform LED troubleshooting” (p. 2-14) procedure.

The Power LED is still FLASHING or OFF after the reboot.

Perform the “Small Cell on-site troubleshooting ” (p. 2-8) procedure.

E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Steps to check LED WAN (Network)

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-14) procedure. It is not a standalone procedure. ...................................................................................................................................................................................................

1 If

Then

The WAN (Network) LED is OFF.

A technician must go on-site. The technician must check the Ethernet cable between the Small Cell and the DSL router. The cable must be replaced if necessary. Go to Step 2 of this procedure.

The WAN (Network) LED is FLASHING (SLOW).

The IP communication establishment is in progress. Wait until it ends (about 5 minutes). If the LED is still FLASHING (SLOW), contact next level of support.

...................................................................................................................................................................................................

2 If

Then

The WAN (Network) LED is ON after the cable replacement.


The WAN (Network) LED is still OFF after the cable replacement.

Call next level support for DSL link troubleshooting.

E................................................................................................................................................................................................... N D O F S T E P S

Steps to check LED System

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-14) procedure. It is not a standalone procedure.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

1 If

Then

The System LED is OFF.

There is a system configuration error. Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure.

The System LED is FLASHING (SLOW).

A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.

The System LED is FLASHING (FAST).

There are backhaul network impairments that may impact service. Contact next level of support.

...................................................................................................................................................................................................

2 If

Then

The System LED is ON after the reboot.


The System LED is still OFF after the reboot.


...................................................................................................................................................................................................

3 If

Then

The System LED is ON at the end of the upgrade or auto-configuration process.


The System LED is still FLASHING (SLOW) at the end of the upgrade or auto-configuration process.

Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

4 If

Then



The System LED is still FLASHING (SLOW) or OFF.


E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

V2 Small Cell LED troubleshooting procedure Purpose

This procedure describes the actions to perform according to the LED states of V2 Small Cell devices. Before you begin •


•

Ensure an appropriate mobile device is available.

•


•


•

LED states can be checked remotely.





....................................................................................................................................................................................................................................

Steps to perform LED troubleshooting ...................................................................................................................................................................................................

1

Compare the LED states of the Small Cell device you are troubleshooting to the LED states in “LED states for V2 Small Cell devices” (p. 1-6). ...................................................................................................................................................................................................

2

If

Then

Else

The Power LED is ON.

Continue.

Device has a major hardware fault. (LED is FLASHING). Contact next level of support.

...................................................................................................................................................................................................

3 If

Then

Else

The System LED is ON.

Continue.

Go to “Steps to check LED System” (p. 2-17).

...................................................................................................................................................................................................

4 If

Then

The Phone (Device) LED is ON.

Continue.

Else •

•

Device is idle or has no active calls (LED is OFF). Continue. Device has maximum number of RABs active (LED is flashing). Continue.

...................................................................................................................................................................................................

5 If

Then

Else

The Small Cell device has an LED for GPS.

Go to “Step 6” of this procedure.

Go to “Step 7” of this procedure.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

6 If

Then

Else

The GPS LED is OFF.

One of the following scenarios applies:

Continue.

•

•

GPS Hardware has failed or is not present when GPS Location Detection is required. GPS Location has failed to provide an accurate location fix.

Contact next level of support. The GPS LED is ON and the System LED is OFF.

GPS has provided an accurate location fix, which has failed the authorization checks. Contact next level of support.

...................................................................................................................................................................................................

7

Check with HDM personnel the status of the Small Cell. If

Then

Else

The status of the Small Cell on the HDM indicates a problem.

Go to “Steps to perform on-site troubleshooting” (p. 2-8).


E................................................................................................................................................................................................... N D O F S T E P S

Steps to check LED System

This procedure is part of the “Steps to perform LED troubleshooting” (p. 2-14) procedure. It is not a standalone procedure.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

1 If

Then

The System LED is OFF.

There could be a system error or backhaul network problems. Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action. Go to Step 2 of this procedure.

The System LED is FLASHING.

A software upgrade or an auto-configuration process is in progress. Wait until it ends (about 15 minutes). Go to Step 3 of this procedure.

...................................................................................................................................................................................................

2 If

Then



The System LED is still OFF after the reboot.


...................................................................................................................................................................................................

3 If

Then

The System LED is ON at the end of the upgrade or auto-configuration process.


The System LED is still FLASHING at the end of the upgrade or auto-configuration process.

Reboot the Small Cell from the HDM. To do this, perform the following steps: 1. Click on Manage on the Devices tab of the HDM to manage the required device. 2. From the Queue Action tab, select Reboot and Reboot Action.





.................................................................................................................................................................................................................................... ...................................................................................................................................................................................................

4 If

Then



The System LED is still FLASHING or OFF.


E................................................................................................................................................................................................... N D O F S T E P S





....................................................................................................................................................................................................................................

Small Cell diagnostic Diagnostic result summary

After Small diagnostics has been run , the parameter BSR::diagnoseBSRAdditionalText contains the result of the check. You can read the result summary from the HDM via the following TR-069 command: GetParameterValues(“diagnoseBSRAdditionalText”)

The diagnoseAdditionalText field is populated for a diagnose action as follows: •

executing

•

pass

•

fail

If has one of the following values: •

Diagnostic test incomplete to

•

BSR not operational

•

LCell not operational

timeout of the diagnose action

Then send a technician to the site. If has one of the following values: •

BSR Gateway not operational

•

Voice gateway not operational

•

Packet gateway not operational

•

SCTP not operational

Then continue the troubleshooting procedure on the Small Cell Gateways of the cluster. BSR diagnostic data

The Small Cell also provides diagnostic data for the following processes and activities in the Diagnostics Results file. •

Stack dumps of recent core files ( /var/crash/ )

•

Log/trace data and call failure report information

•

System event history data ( /var/log/ )

•

CPU/memory error log ( /var/log/ )

•

Detection of tampering





....................................................................................................................................................................................................................................



Appendix A: Document issue history

Overview Purpose

This chapter provides the reissue history of this document. Contents Document issue history

A-2

................................................................................................................................................................................................................................... Alcatel-Lucent – Proprietary A-1





....................................................................................................................................................................................................................................

Document issue history Purpose

The reissue history of this document is described in the following paragraphs. Issue 7

The reissue history for Issue 7 is shown in the following table. Table A-1


Feature/enhancement

Description

Location

LED state tables

Update to V2 LED state tables for certificate download LED display

“LED states for V2 Small Cell devices” (p. 1-6)

LED state tables

Update to “LED states for V2 Small Cell devices” overview section to explicitly state which hardware version and devices the LED states are applicable to.

“LED states for V2 Small Cell devices” (p. 1-6)

Issue 6


Issue 6, September 2013, Reason for reissue

Feature/enhancement

Description

Location

Documentation standards update

Modified the Document support information in the About this document section to adhere to documentation standards

“Document support” (p. ix)

Issue 5


Issue 5, April 2013, Reason for reissue

Feature/enhancement

Description

Location

Diagnostic results file directory information

Diagnostic results file directory information removed from document as the file is only accessible by ALU support and not customers.

“Small Cell diagnostic” (p. 2-25)

Issue 4

The reissue history for Issue 4 is shown in the following table.

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary A-2 Use pursuant to applicable agreements




....................................................................................................................................................................................................................................

Table A-4

Issue 4, March 2013, Reason for reissue

Feature/enhancement

Description

Location


New standard document title page layout and graphic

Title page of document

Issue 3



Feature/enhancement

Description

Location


New standard 17 digit document ordering number implemented

Title page of document

New document number: 3MN-01121-0300-UFZZA (previous number: 401-387-096)

About this document section Document footers

Issue 2


Issue 2, July 2012, Reason for reissue

Feature/enhancement

Description

Location


Remove Small Cell login information as all remote debugging is carried out from the management system.

“Small Cell remote troubleshooting procedure” (p. 2-2)

Issue 1

Issue 1, July 2011, was the first publication of this document in support of the product's first commercial availability. All content was new.

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary A-3 3MN-01123-0200-UFZZA Issue 8 June 2014




....................................................................................................................................................................................................................................

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary A-4 Use pursuant to applicable agreements


Glossary ...................................................................................................................................................................................................................................

Numerics 3G

Third Generation ...................................................................................................................................................................................................................................

B

BCR

BSR Cluster Release BSG

BSR Signalling Gateway BSR

Base Station Router ...................................................................................................................................................................................................................................

C

CLI

Command Line Interface CPU

Central Processing Unit CS

Circuit Switched ...................................................................................................................................................................................................................................

D

DNS

Domain Name Server DSL

Digital Subscriber Line ...................................................................................................................................................................................................................................

G

GDF

Generic Data File GSM

Global System for Mobile Communications .................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-1 3MN-01123-0200-UFZZA Issue 8 June 2014


Glossary ....................................................................................................................................................................................................................................

GUI

Graphical User Interface ...................................................................................................................................................................................................................................

H

HDM

Home Device Manager HNB

Home Node B HNB-GW Home Node B - Gateway ...................................................................................................................................................................................................................................

I

IP

Internet Protocol Iu-h

Iu-h Interface. The interface residing between an HNB (Home Node B) and the HNB-GW (Home Node B - Gateway) ...................................................................................................................................................................................................................................

L

LED

Light Emitting Diode ...................................................................................................................................................................................................................................

N

NTP

Network Time Protocol ...................................................................................................................................................................................................................................

O

OLCS

Online Customer Support ...................................................................................................................................................................................................................................

P

PC

Personal Computer PS

Packet Switched ...................................................................................................................................................................................................................................

S

SCMS

Small Cell Management System

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-2 Use pursuant to applicable agreements


Glossary ....................................................................................................................................................................................................................................

SCTP

Stream Control Transmission Protocol SFTP

Secure File Transfer Protocol SSH

Secure Shell ...................................................................................................................................................................................................................................

T

TR-069

The CPE WAN management protocol defined by the DSL Forum. ...................................................................................................................................................................................................................................

W

W-CDMA Wideband – Code Division Multiple Access

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-3 3MN-01123-0200-UFZZA Issue 8 June 2014


Glossary ....................................................................................................................................................................................................................................

.................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary GL-4 Use pursuant to applicable agreements


Index

A additional information, ix

................................................................................................

................................................................................................

I

B BLST

................................................................................................

LEDs, Small Cell V1.x, 1-5

intended audience, vii

L LED power checks, 2-16

board level self-test sequence

LED System checks, 2-17, 2-22

LEDs, Small Cell V1.x, 1-5

LED troubleshooting, 2-13, 2-20

................................................................................................

LED WAN (Network) checks, 2-17

C conventions used, viii

LEDs

................................................................................................

board level self-test sequence, Small, Cell V1.x, 1-5

D document

error codes, Small Cell V1.x, 1-4

how to use, viii

Ethernet LED, 1-8

references, ix

GPS LED, 1-7 states, Small Cell V1.x, 1-2, 1-3

document support, ix ................................................................................................

states, using Iu', 1-3 states, using Iuh, 1-2

E error codes

V2 hardware states, 1-6

Small Cell V1.x, 1-4

................................................................................................

Ethernet LED, 1-8

O On-site troubleshooting, 2-8

................................................................................................ G GPS LED

................................................................................................ P phone numbers

LED states, 1-7 ................................................................................................ H how to comment, ix

how to order, ix

for document support, ix prerequisite knowledge, viii ................................................................................................ R reboot Small Cell

how to, 2-5 .................................................................................................................................................................................................................................... Alcatel-Lucent 9363/64 MC Alcatel-Lucent – Proprietary IN-1 3MN-01123-0200-UFZZA Issue 8 June 2014


315012737-9363-9364-Metro-Cell-Indoor-and-Outdoor-Troubleshooting.pdf

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