301.001 Sequence of Service Breakfast

301. 001

STANDARD OPERATIONAL PROCEDURE

SUBJECT

 SEQUENCE OF SERVICE BREAKFAST

OBJECTIVE:  All Food & Beverage staff shold follo! the sta"dard of serv#$es to e"sre %ro%er  serv#$e a"d gest $ofort dr#"g the#r d#"#"g e'%er#e"$e(

)ROCE*URE: NO

STEP

 

RESPONSIBLE

PLACE

NOTES

W ELLCOMING WE

1

Welcoming & great guest at entrance

Hostess/Supervisor

Entrance

Whoever nearby entrance egular or unrecogni!ed guest

2

Ask for guest name and room number

Hostess/Supervisor

Entrance

"

#heck number of the guest

Hostess/Supervisor

Entrance

%

se name of the guest

Hostess/Supervisor

Entrance

'

Escort guest to table

Hostess/Supervisor

estaurant

(

Assist the guest for seating

Hostess/Supervisor

$able

#heck for table layout Who escort guest to the table

$o allocate table epeater or recogni!ed guest

SERVICES

)

nfold guest napkin

Server/Hostess/Supervisor

$able

*orm left side and use left hand

+

$ake coffee or tea and egg dishes order

Server

$able

epeat ,hile ,riting

-

Server

Station

.irectly to the coffee station

1

*ollo, up coffee or tea order Serve coffee or tea ,ith condiment and complimentary drinks

Server

$able

11

0leased the guest for having their breakfast

Server

According service standard Escort them and eplain the buffet

12

uest satisfaction

server/captain/supervisor

$able

1"

#heck empty glass/cup/plates

server/captain/supervisor

$able

#heck uest satisfaction 0ouring or order more beverage

1%

3nfo about special from kitchen and bar

server/captain/supervisor

$able

3ncrease foods sales

1'

p selling special of the day/event

server/captain/supervisor

$able

3ncrease foods sales

1(

$ry to get net reservation for lunch or dinner

server

$able

With courtesy

1)

#ontinue service

server/captain/supervisor

$able

1+

5id fare,ell

All staff at section

$able

4eep table clean Satisfaction & thanking the guest

1-

5id fare,ell

Hostess6 supervisor & security

Entrance

$hank you6 good night

2

eset table

Assistant/unner

$able

As the standard

THANKS & FAREWELL

Issu Issued ed:: 1 Dece Decemb mber er 2015 2015

Re Re!sed: !sed:

P"#e P"#e 1 $% 2

301. 001

STANDARD OPERATIONAL PROCEDURE

SUBJECT

 SEQUENCE OF SERVICE BREAKFAST

N$&e: +( Al!a,s "oted for.

N/er of %erso" for ea$h roo

.

Ta/le "/er 

Issued: 1 December 2015

Re!sed:

P"#e 2 $% 2