201510 Guide to EG Service and Solution Qualification

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This guide is intended to model or service, the qua se the lin!s provided on

Class Registration

Restrictions

Service Qualifcations: Requirements an essional delivering services or installation !arrant" and Care Pac# service even Qualifcations align to partner ena%led products

provide an overview of the path for new candidates. The required courses, tests and supporting trai lication is accepted for the service delivery. These qualications appear as "inactive" in the student the qualication tabs to access the qualications on The earning #enter. $egister for !e%&%ased classes on The earning #enter. %ou can select the class from the qualicati $egister for v&T, &T and virtual labs on the Training #alendar at https'((h)*)+*.www).hp.com(epert See the tab v&T $egistrations/ tab for steps to class registration and cancelation process. 0ualication and ServiceOne training access is limited to authori1ed 23 service providers. 4n 23 earner &D associated with an active ServiceOne ocation &D is required for users.

Service'ne Regist 7 ServiceOne $egistrations Steps 7 4fter 8nrollment in The earning #enter 7 #ourse 4ttendance and #ompletion 7 #ancellation Steps 7 ServiceOne $egistration from the 0ualication 9uide

Training Calendar Registration (R): http:**h+,+-,$!!

)5 6or ServiceOne technical training course registration go to http'((h)*) +5:et, on the left hand side of the screen, under "#alendar ;iew", unch :arrow your options using the chec! boes on the left hand side of the sc of the screen. The 6ilter $esults option is faster.

To use the 6ilter $esults option' 8nter 4<5/ for 4ust a partial title, such as ?34$/ 7 On the left hand side of the screen, under 1Region2, select your regio 7On the left hand side of the screen, under 1Course T"pe2, select 1Ser

7 On the left hand side of the screen, under 1Training 3ode2, select th

7On the left hand side of the screen, under 1Technologies2, select the classes are listed under 1Services$2 ?56ind the course you want to ta!e in the list which is on the right hand si The 1Register2 lin! ta!es you to the ServiceOne Technical Training regis

C56ill in the registration form for the course. 3lease complete all required The learner and the billing contact that you enter will receive a copy of t specically with regards to payment, delivery methods and requirements. prior to nal conrmation. F5Once 23 validates your ServiceOne status, pre5requisites and method o enrollment conrmation from The )earning Center after 23 enrolls you. G5&f you need to cancel, you must go to The earning #enter to cancel Edi terms and conditions of cancellation on the registration page and in your 9o up

9ter Enrollment )5 earners will get a course conrmation email from 23Bs The earning #enter +5
Course 9ttend )53articipants must attend all sections of the course and perform all labs and e and failure to do so may lead to unsuccessful course completion without any tui +5 4fter course completion, your participation status will be set in The earning #ompleted J Successfully or #ompleted5nsuccessfully &n case you did not attend all sections and abs Please note Completed&(nsuccessull" !ill not grant an" Qualifcation ?54fter course completion, you will be billed within ?* days. %our 3urchase orde payment is not made within ?* days of your invoice, your status in The earning #ompleted5npaid Please note Completed&(npaid !ill not grant an" Qualifcation credenti 9o up

Ca #ourses must be canceled within the time specied in the course conrmation c speciced time to avoid cancelation fees. 6ailure to complete prerequisites or p registering for a class must cancel in The earning #enter to avoid being invoice opportunity to attend the class. 9o up

Service'ne Registration  8ach region stores the ServiceOne qualication guide on the 23 3artner 3ortal. The qualication guide has direct lin!s into The earning #enter to register for c restricted to ServiceOne partners hen the course is an instructor&led or !ill sho! the class as ull$ This is %ecause registrations or Service'ne and not on The )earning Center$ 9o up

ation and Cancellation Process

+$hp$com*e.pertone*partner/training/calendar$html

*.www).hp.com(epertone(partner-training-calendar.html c# the 0E.clude Partner Restricted" option before you proceed to reen O$ you can use the 6ilter $esults bo in the upper right hand corner

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mode 4usuall" 5irtual 6nstructor 4v6)T7@.

orrect technology. sually, this will be 1Storage2 or 1Servers2. 4ll Servi e of the screen. ration site for this oAering.

details. #hec! the attached word document for further information. is pre5registration. e sure to ta!e note of the Terms and #onditions on th 4 purchase order Eor payment guarantee@ and prerequisite completion is f payment, 23 will enroll you in The )earning Center. %ou will receive a c ections will be in your enrollment conrmation@. 3lease ma!e sure you rea pre5registration conrmation because you may or may not be entitled to a

in The )earning Center ith logistics details.

and are not supported in many countries vance at https'((rooms.hp.com(testsetup(

ance and Completion rcises as requested by instructor according to course schedule. This will be moni ion refund. enter as'

redential until all issues are resolved$ information or registration with other payment commitments are a promise to pa #enter will be set as' al until pa"ment is confrmed$

cellations ommunication. 6ollow the steps in the conrmation email to cancel within the ovide payment guarantee is not an accepted form of class cancelation. Students d for the class. Kithout your cancelation, other students may not have the

om the Qualifcation Guide ourses. Some courses are open to all partners Eusually KTs@ and some are irtual instructor&led Service'ne restricted course The )earning Center restricted courses are accessed through the Partner Training Calendar

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23 ?34$ StoreServ +**** &nstallation, Startup and Support + days v&T5 6<>,+,==+ //////// 9;< //////// 23 ?34$ StoreServ +**** foundation +h KT 5 6<>,,=,@@ //////// 9;< //////// #lassM attery ,+,=BD-

L? 5 ?34$
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SR3E

SolQ/,F+

L? 5 ?34$
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23 ?34$ Data Optimi1ation, $eporting and Thin Suite )?.?) + days v&T 5 6<>,,DF@FD

23 ?34$ OS ?.).? Delta Software 8nhancements ,,,,-B@ -------------------- 23 ?34$ 23 ?34$ OS ?.).? Delta Software System $eporter ,,-=,D

23 ?34$ Data ,,DF@F

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23 ?34$ $eplication and Security )?.?) ) day v&T 5 6<>,,DF@,,

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23 ?34$ $ecovery ,,=F@=

23 ?34$ OS ?.).? Delta 2ardware, $ecovery ,,FDFB -------------------- 23 ?34$ OS ?.+.) Delta 0L+*)L )h LLmins KT 5 6<>,,-=,D

23 ?34$ OS ?.).? Delta 2ardware, $ecovery ,,,,-,+ -------------------- 23 ?34$ OS ?.+.) Delta 0L+*)L )h LLmins KT 5 6<>,,-=,D

23 ?34$ $ecovery ,,=F@@

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K S $ 4 3 ?

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S3H5

SolQ/,DD

L? 5 ?34$
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23 ?34$ StoreServ 6ile 3ersona Sol

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SR3CSQ

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23 One;iew integration for ;,,-,,F ///////////////////// ;,+,@DD-

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23 ServiceOne inu Solution 0ualication 6<>S)SQ

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6nrastructure 3anagement Sot!are

Silver and 9old

S3'6

SolQ/,B=


Complete + o = <#TS' Kindows Server +**I 4ctive Directory #onguration -------- O$ -------- <#TS' Kindows Server +**I :etwor! &nfrastructure #onguration -------- O$ -------- <#TS' Kindows Server +**I 4pplications &nfrastructure, #onguring -------- O$ -------- <#TS' Kindows Small usiness Server +**I, #onguration -------- O$ -------- <#TS' Kindows Server ;irtuali1ation, #onguration Complete + o @ SS8 certication' #4 E4dministrator@ 6<>,,,=@F //////// 'R //////// $ed 2at #ertied System 4dministrator 6<>,,-F-B@+ //////// 'R //////// #ompT&4' inuW 6<>,,,=+B //////// 'R //////// 3&' 3) E=unior@ 6<>,,,=+


K S t n g < e r u t c u r t s a r f n & K S t n g < e r u t c u r t s a r f n &


Silver and 9old

S)SQ

SolQ/,FB

23 ServiceOne inu Solution 0uali

Silver and 9old

SHS<

SolQ/,=-

23 Services for ;
Silver and 9old

S('

SolQ/,=F

235 Operating System &nstallatio


2354T3 235 ))i v? 4dministrator ;) 6<>9TP&HP(v++$Bi5+

9old

SQ'5

SolQ/,@

23 One;iew &nstallation N Startup


Complete - o 23 One;iew Overview for #hannel 3artners )h. KT 5 6<>,,-@-F+ -------- 4:D -------- 23 One;iew ).+* &nstallation, Startup and Troubleshooting C days v&T 5 6<>,+,BDF@

;
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Silver and 9old

S3'E+@6S

SolQ/,D@

d u o l #

23 4&S 5 #onverged &nfrastructure &ntegration R+*)) 6<>96S&C66 -------- 4:D -------- 23 3roiant ladeSystem &nstallation N Start5up E+*)?@ Solution 0ualication 6<>SAGE;FQ -------- 4:D -------- 23 ,,D+@+F

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SC36S+@

SolQ/,D=

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23
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Complete B o B

-------- O$ -------- 23 S3'E+@6

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23 #loud SA36

23 ,,D+@+F

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s m e t s y S d e g r e v n o #

9old

CSD,,53++

SolQ/,,

23 #SG** #ompute Sub50ualication 6<>CSD,,53++SJS -------- 4:D -------- 23 #SG** Storage Sub50ualication 6<>CSD,,53++ST' -------- 4:D -------- 23 #SG** :etwor!ing Sub50ualication 6<>CS53++;ET

23 #SG** Solution 0ualication

Prerequisite + 23 3roliant lade(<(D(S(and 4pollo Service and Solution 0ualication &DP S34SS0


9old

CSD,,53++SJS

SolQ/,FF

Prerequisite -: Complete @ o @ 23 One;iew &nstallation N Startup Solution 0ualication 6<>SQ'5 //////// 9;< //////// 23 One;iew &ntegration for ,,,@ //////// 9;< //////// 23 One;iew integration for ;,,,B-, //////// 9;< //////// 23 One;iew for ;,+,,,BB+

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e r a # e v i t c a o r 3

9old

CS53++;ET

SolQ/,F=

23 :etwor!ing &nstallation and Startup Solution 0ualication 6<>S;S? -------- O$ -------- 23 4S8 J :etwor! &nfrastructure R+*)) 6<>9SE&;et6n++ -------- O$ -------- 23 39SE&;et6n++

23 #SG** :etwor!ing Sub50ualica

Complete B o B 23 #onvergedSystem G** for ;irtuali1ation ).) #omple &ntegration and Onsite Deployment Kal!through L h. KT 5 6<>,,+@+@ -------- 4:D -------- 23 #onvergedSystem G** +.* for ;irtuali1ation 5 Onsite Delivery Training )h.KT 5 6<>,,++, -------- 4:D -------- 23 #onvergedSystem G** +.* for ;irtuali1ation Self5 paced ab )day v4 5 6<>,+,,@+-

Core Requirement + Complete$$$ 23: CM**46 Switch Technical Training )h. KT 5 6<>,,@FB,+ -------- 4:D -------- ;irtual services $outer E;S$@ 5 ;mware Setup ?F min. KT 5 6<>,,F@+@=

23 #onvergedSystem G** +.* for ;irtuali1ation 5 #ustomer &ntent Document Training KT 5 &D'**MI*F+C #ustomer &ntent D ocument 3rocess Training for &ntegrated Solutions KT 5 &D'**M**)GG $ecommended Operating System Training for #S G** &D PS&#K

Simulating 23 8nterprise :etwor!s, v)).L) C days v&T 5 6<>,,@+=+-

-------- O$ -------- #isco #ertied :etwor! 4ssociate ##:4 routing N switching ?rd party credential 5 6<>,,,FBF= Core Requirement -: Complete - o 23 #onvergedSystem G** for ;irtuali1ation ).) #omple &ntegration and Onsite Deployment Kal!through Lh KT 5 6<>,,+@+@ -------- 4:D -------- 23 #onvergedSystem G** +.* for ;irtuali1ation 5 Onsite Delivery Training )h. KT 5 6<>,,++,

Core Requirement +: Complete + o B 23 ?34$ StoreServ G*** Service and Solution 0ualication +*)? 6<>SBPPDI+B -------- O$ -------- 23 ?34$ 6amily ServiceOne Solution 0ualication +*)? 6<>SBP9RS')+B -------- O$ -------- 23 ?34$ StoreServ G*** &nstallation, Startup and Support ? days v&T 5 6<>,,D--@= 9old

Silver

CSD,,53++ST'R

CS-=,SQ

SolQ/,B

SolQ/+,+

23 #SG** Storage Sub5 0ualication

#S+C* Service and Solution 0ualic

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Complete - o 23 Store;irtual E3L***(L?(LC@ Service and Solution 0ualication 6<>SP@ -------- 4:D -------- 23 One;iew Overview for #hannel 3artners )h. KT 5 6<>,,-@-F+

Complete - o 23 #onvergedSystem +C*52# Store;irtual System &ntroduction +h. KT 5 6<>,+,@,== -------- 4:D -------- 23 #onvergedSystem +C*52# Store;irtual System &nstallation and Startup Service +.Ch.KT 5 6<>,+,@,D+

Proactive Care

SPR'C

SolQ/,+

23 3roactive #are Solution 0ualica

Complete B o B 23 3roactive #are Service Delivery $eadiness Training for 23 4uthori1ed Service Delivery 3artners ).C h. KT 5 6<>,,+@FDF -------- 4:D -------- 3artner Delivered 3roactive #are 5 3roactive Scan and 6K SK $eport Training ?* mins KT 5 6<>,,-=+ -------- 4:D -------- 23 ServiceO:8 3artner #ase ,,@D++=

23 #onvergedSystem +**52# Store;irtual System +h. KT 5 &DP**MCM??M -------- 4:D -------- 23 #onvergedSystem +**52# Store;irtual System &nstallation and Startup Service +h KT 5 &DP**MMFF+G -------- 4:D -------- 23 One;iew &nstallation N Startup Solution 0ualication &DPS0O;

201510 Guide to EG Service and Solution Qualification

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