Progress test 8 – Critical incidents
1 1
Progress test 8 – Critical incidents GRAMMAR
VOCABULARY VOCABULAR Y
1 Making deductions deductions about the past
3 Describing strong feelings
Circle the correct verb.
Match words 1–5 with two words from the box with the same meaning.
Example: You can’t / could have forgotten Barbie’s birthday again! She’ll be furious.
appalled delighted mortified horrified baffled intrigued isolated mystified thrilled out of place humiliated fascinated
1 Karl must / can’t can’t have missed his train otherwise he’d be home by now. 2 Daniela can’t can’t / might have called while while we were out, as she wanted to speak to me. 3 You can’t / must have met Jacques before because he only moved here yesterday. 4 Sally could / must have have changed jobs already already,, but I’m not sure. 5 You may / must have had a brilliant holiday – your
Example: alone
isolated , out of place
1 pleased
,
2 interested
,
3 shocked
,
4 embarrassed
,
5 confused
, /5
photos are amazing. /5
4 Reflecting on the past Match the sentence halves.
2 Conditionals – past past and present present Complete the sentences with the correct form of the verbs in brackets. Don’t use ’d contractions. contractions.
1 I don’t regret
you a present yesterday Example: I would have bought you if I had had my my credit card with me. (buy, have)
3 I’m not sorry
1 If I
6 I regret
German, I
2 I wish 4 It’s a good thing 5 If only only I had listened, listened,
German now.
a not spending more time with my family.
(study, teach)
b we wouldn’t wouldn’t be in such a mess.
2 We
lost if you
c about telling telling you the truth, truth, as you needed needed to
to bring the map.
know.
(not get, remember) 3 Where
d I hadn’t wasted so much money last year. year. you
1
now if I
f I didn’t know what to expect. you? (be, not help)
4 If I I
e leaving my last job.
then what I know now,
/5
married so young.
(know, not get) 5 Paul
in France now if I him from leaving.
(live, not stop) /5
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Progress test 8 – Critical incidents
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EXPLORE WRITING
5 Languages
Download And Print 7 Writing a complaint about a service 1
Cancel Complete the missing words in the sentences.
Example: My m o t h e r tongue is Czech, which isn’t really very useful outside the Czech Republic!
1 You have a very strong a
when you speak
English, so it can be difficult to understand you. dictionary when you learn a foreign language so you don’t translate from your own language all the time. languages of in the
2 I
a complaint about the poor service. b) make
a) hardly
5 I
French and Italian. /5
b) expect
c) think
recommend you take action now. b) truly
c) strongly
that you will respond to this email.
a) suggest
. She speaks fluent
c) have
you look into this matter as soon as possible.
a) suggest
4 I
United Kingdom. 5 Julia is b
a) do
3 I
the European Union. 4 There are a lot of regional d
my dissatisfaction with the Example: I’m writing to service in your hotel. a) express b) give c) make 1 I’d like to
2 It’s important to use a m
3 English is one of the o
Choose the correct word, a, b or c.
b) hope
c) recommend
to receive a formal apology.
a) would like
b) like
c) suggest /5
PRONUNCIATION
8 Writing a complaint about a service 2
6 Prominent words 1
Replace the underlined words with words from the box.
Underline the two stressed syllables in each of these sentences.
regret occurred told steps suggest you confidence
Example: If I’d married Julia, we could’ve had kids.
1 If you hadn’t been late, we’d have caught the train. 2 If I hadn’t resigned, I’d still be working in London.
Example: I think you should arrange for compensation to be paid. suggest you
3 If I hadn’t gone to France, I wouldn’t have met my 1 I’d been informed that the service was free.
wife. 4 If you’d known the truth, you could have helped me.
2 I’m sorry for not insisting on immediate action.
5 If we’d bought a digital camera, we’d have taken lots of pictures. /5
3 I hope you will be able to restore my faith in your hotel. 4 The incident happened when I checked in. 5 I hope you will take measures to improve your service. /5 TOTAL
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