Get ready to learn the little known secrets that airlines use to weed out 90% of the applications they receive each month - the unspoken hiring practices that stop even the most confident applicant...
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English for cabin crew
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This is the first issue of the CABIN CREW OPERATING MANUAL dated 13 JUL 12 for the A318/A319/A320/A321Descrição completa
Descripción: This is the first issue of the CABIN CREW OPERATING MANUAL dated 13 JUL 12 for the A318/A319/A320/A321
This is the first issue of the CABIN CREW OPERATING MANUAL dated 13 JUL 12 for the A318/A319/A320/A321Full description
DocFull description
Descripción: English for Cabin Crew staff
This is the first issue of the CABIN CREW OPERATING MANUAL dated 13 JUL 12 for the A318/A319/A320/A321
English for Cabin Crew staff
Descripción: Doc
English for Cabin Crew staffFull description
How to Become Cabin CrewFull description
A330 Cabin Crew Procedure ManualFull description
A330 Cabin Crew Procedure Manual
Syllabus as per IATA and ICAO for cabin crew training.Full description
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Tell me abou aboutt yours yourself elf.. Why do you you want want to to work work for for our our airline airline? ? Do you you know know anyo anyone ne who who works works for us? us? Why do do you wan wantt to be a Flight Flight Attenda Attendant? nt? What Wh at mak makes es a good good !abi !abin n !rew? !rew? Whatt !an you Wha you do for for us that that someone someone else else !an#t? !an#t? Whatt do you %nd most Wha most attra!ti&e attra!ti&e about about this this 'osition? 'osition? What What seems least attra!ti&e about it? (. Wha Whatt is your your de%nition de%nition of of the !abin !abin !rew !rew 'ositi 'osition. on. ). Wha Whatt do you ulti ultimate mately ly want want to to be!ome? be!ome? 1*.. 1* What Wh at &al &alue ues s wil willl you you brin bring g to th this is !om !om'a 'any ny? ? 11. At wha whatt 'oin 'ointt in lif life e did did you you !h !hoo oose se thi this s 'rofes 'rofessio sion? n? 12.. 12 Tel elll me me abo about ut yo your ur dr drea eam m +o +ob. 13.. 13 Why Wh y do yo you u thin think k you you wou would ld do do wel welll at at this this +ob +ob? ? 14.. 14 Why Wh y are are yo you u lea lea&i &ing ng yo your ur 'r 'res esen entt +ob +ob? ? 1. Wh What at are are the the res'on res'onsib sibili ilitie ties s of your your !urr !urrent ent,la ,last st 'osi 'ositio tion? n? 1". -n your your !urre !urrent, nt,las lastt 'ositi 'osition on wha whatt featur features es do you you like like the mos most? t? The least? What ha&e you learned from the mistakes you made on the +ob? 1$. Wh What at ha&e ha&e you lea learne rned d from from the the mist mistak akes es you you mad made e on the the +ob? +ob? 1(.. 1( /ow /o w su! su!!e !ess ssfu full ha& ha&e e you you be been en so fa far? r? 1).. 1) What Wh at ha& ha&e e you you bee been n doin doing g sin! sin!e e your your las lastt +ob? +ob? 2*.. 2* What Wh at ha ha&e &e yo you u don done e in th the e 'ast 'ast ye year ar? ? 21. Wh Where ere woul would d you you like like to be be in you your r !aree !areer r %&e %&e years years from from no now? w? 22. Are you you will willing ing to to 'ut 'ut the inte interes rests ts of of the orga organi ni0at 0ation ion ahe ahead ad of your own? 23.. 23 What Wh at are are the the 'os 'osit iti& i&e e trai traits ts you you don don#t #t ha& ha&e? e?
24. Wha Whatt skills skills or or ualit ualities ies you you thin think k are im' im'ort ortant ant for for dealin dealing g ee!ti&ely with !ustomers? ro&ide an eam'le of when you ha&e dis'layed these. 2. Do yo you wo work be better in a team or alone? 2". /ow wo would uld you your r frie friends nds or !o !owor worke kers rs des des!ri !ribe be you? you? 2$. Tell me abo about ut a tim time e whe when n you you he hel'e l'ed d som someon eone. e. 2(. Tell me me about about a tim time e you you made made a sugge suggesti stion on to im' im'ro& ro&e e busine business ss.. 2). Tell me abou aboutt the the most most fun fun you you e&er e&er e'e e'erie rien! n!ed ed on the +o +ob. b. 3*. Wh What at te!hn te!hniu iues es and and tool tools s do you you use use to ke kee' e' yourse yourself lf orga organi0 ni0ed? ed? 31. 5i& 5i&e e me an eam eam'le 'le of a tim time e that that you you felt felt you you went went abo& abo&e e and and beyond the !all of duty at work. 32. Wh What at are are the the ste's ste's you you foll follow ow to to study study a 'robl 'roblem em befor before e maki making ng a de!ision? 33.. 33 Des! De s!ri ribe be a tim time e when when you your r work work was was !ri !riti ti!i !i0e 0ed. d. 34. 6' 6'lai lain n what what has has disa disa''o ''oint inted ed you you most most ab about out a 're& 're&iou ious s +ob? +ob? 3. Wh What at is is your your grea greates testt failu failure re and and wha whatt did did you you learn learn from from it? 3". -f - were were you your r su'er su'er&is &isor or and and aske asked d you you to do some somethi thing ng tha thatt you you disagreed with what would you do? 3$.. 3$ When Wh en we were re yo you u mos mostt sat satis is%e %ed d in in you your r +ob +ob? ? 3(. 7a 7an n you you des!r des!ribe ibe a time time whe when n you you had had to be be 8eibl 8eible e in you your r +ob? +ob? 3). 7a 7an n you you des!r des!ribe ibe a situa situatio tion n when when you you had had to to take take !harg !harge e at the the +ob? 4*.. 4* /a&e /a &e yo you u e& e&er er ha had d a dea deadl dlin ine? e? 41. Des Des!ri !ribe be a tim time e you you work worked ed as as 'art 'art of a team team and and it it faile failed d due due to one or a !ou'le of 'eo'le. 42. 5i& 5i&e e me an eam eam'le 'le of a tim time e when when you you did did not not agree agree with with you your r su'er&isor. What was it and what did you do?
43. Des!ribe a time when you had to deal with !on8i!ting demands. 44. Do you ha&e any blind s'ots? 4. Des!ribe a time you were fa!ed with a !ustomer of a dierent ba!kground and you had to !hange the way you !ommuni!ated and beha&ed towards them. 4". 5i&e me an eam'le of a situation when you had to be di'lomati! to your !ustomer. 4$. 5i&e me an eam'le of a situation when you had to say no to the !ustomer. 4(. 5i&e me an eam'le of a situation when you did something etra for your !ustomer. What was it? 4). What are your strengths? *. What are your weaknesses? 1. Tell me about a time when you had to deal with a !o9worker who wasn:t doing his,her fair share of the work. What did you do and what was the out!ome? 2. 5i&e me an eam'le of a time you did something wrong. /ow did you handle it? 3. Des!ribe how you would handle a situation if you were reuired to %nish multi'le tasks by the end of the day and there was no !on!ei&able way that you !ould %nish them. 4. Tell me about a time you mis+udged a 'erson. . What#s the most di;!ult de!ision you#&e made in the last two years and how did you !ome to that de!ision? ". Tell me about a !hallenge at work you fa!ed and o&er!ame re!ently. $. /ow are you 'lanning to establish !redibility with the members of your team? (. Tell me about a time you resol&ed a !on8i!t. ). /a&e you worked with someone you didn#t like? -f so how did you handle it? "*. What sorts of 'eo'le do you en+oy working with? "1. What is the kind of 'erson you refuse to work with? "2. What kind of situation do you %nd stressful? "3. Would you say that you !an easily deal with high 'ressure situations? "4. Des!ribe a situation where you had to make a ui!k de!ision. ". What do you en+oy the most about working with !ustomers? "". When !ould your !ustomer ser&i!e ha&e been better? "$. 5i&e an eam'le of e!ellent !ustomer ser&i!e that you e'erien!ed as a !ustomer.
"(.
5i&e an eam'le of e!ellent !ustomer ser&i!e you 'ro&ided.
"). /ow !an you deal with an u'set guest in the 'lane? $*. -f - s'oke to your boss what would he say are your strengths and weaknesses? $1. What do you e'e!t from a su'er&isor?
$2. Do you think a manager should be feared or liked? $3. What moti&ates you to do the best on the +ob? $4. -f you had to !hoose one would you !onsider yourself a big9 'i!ture 'erson or a detail9oriented 'erson? $. /ow would you des!ribe your work style? $". What is your !ommuni!ation style? $$. Do you like to work by yourself or in a team?
$(. /ow do you like to work with your su'er&isor? $).