Create / Modify Pilfered Baggage Record
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Table of Contents
Create / Modify A Pilfered Baggage Record
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Creating a Baggage Pilferage Record ............................................................................................. 1 Display of Pilferage Information in a Baggage Record..................................................... 6 Description of Baggage.................................................................................................... 7 Modifying Pilferage fields in a Baggage Record .............................................................................. 9 Modify: Pilferage Description Line - Add ........................................................................ 10 Modify: Pilferage Description Line - Change .................................................................. 11 Modify: Pilferage Description Line - Delete .................................................................... 12 Modify: Add Pilferage to Loss ........................................................................................ 13 Modify: Add Pilferage to Damage .................................................................................. 14
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Objectives and Requirements
Objectives
EPR
By the end of the module, participants will be able to: •
Correctly define the purpose of a pilferage record
•
Correctly state when a pilferage record should be created
•
Complete a pilferage record
Duty code:
No specific duty codes required
Keyword:
No specific keywords required
UAT
Keyword:
No specific keyword required
Preparation
To prepare for teaching this module: •
Reference
Finish the module Baggage Overview and Record Creation
For additional information, refer to FOCUS
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Create / Modify A Pilfered Baggage Record Creating a Baggage Pilferage Record A pilferage record is created when it is determined that an article or articles are missing from the passenger’s baggage. The pop-up windows used to complete this record are the same as those for a lost or damaged baggage record. The user can select to build a pilferage record with or without an active PNR in the work area. Access the Baggage tab to begin creating a damage record. Select the Create Record label
Proceed through the Create Baggage Record and the Add Bag Tags pop-up windows, as described in the Agent Interface: Baggage Overview and Record Creation module. When the bag tag(s) are entered, the database is searched for any previously created baggage records that have the same bag tag number. If a Record with a matching bag tag number is found, the Duplicate Bag Tag pop-up window displays:
If a duplicate Lost or Damaged Baggage Record is located, it is recommended to add the Pilferage information to the existing record, rather than creating a new one. •
Select option Display Previously Created Record
•
Select
If Display Previously Created Record is selected, the baggage record currently being created is ignored and the previously created baggage record is displayed on screen. Use the Modify / Close label to add the Pilferage information to the existing record. (The Modify options for Pilfered Baggage Record components are discussed later in this module.)
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If no records were located with the same bag tag numbers, the Duplicate Bag Tag pop-up window is not displayed.
Continue following the same process as used to create a lost or damaged baggage record, documenting the passenger information and itinerary. Once these are completed, the Record Options: Bag Description popup window is displayed:
•
Select Record Type: from the pull-down list, select Pilferage
•
Fill in the rest of the popup window in the same way as when creating a lost or damaged record.
•
Select
The Pilferage Description Line popup window displays:
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Enter: •
Item Pilfered: describe the pilfered item
o nine letters maximum, no spaces •
Month & Year Item Purchased
o Select Month from the pull-down list o Enter two-digit year •
Purchase cost: enter approximate purchase cost
o seven digits maximum o If your station uses decimal points, decimals must be included •
Select
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The Baggage Description field from the Baggage Record is displayed on screen and the Add Check In Information pop-up window displays:
•
Number of Bags Checked: enter the total number of bags checked by the passenger.
•
Number of Bags Received: enter the total number of bags received by the passenger.
Since this is a Pilfered Baggage record, the Number of Bags Received can be equal to or less than the Number of Bags C hecked. (Recall that when creating a Loss baggage record, the number of bags received must be less than the number of bags checked •
Last City Seen: enter the three-letter city or airport code where the passenger last saw their baggage
•
Minutes Before Departure: enter the number of minutes before departure that the passenger had checked their baggage
•
Select Check-In Location: select from list –
o Customs o Departure Gate o Other Airline o Skycap (includes curbside, check internally with your carrier) o Ticket Counter o Untagged o Unknown (hotel, ship, etc.) •
Select
The Baggage Record redisplays on screen and the Remarks pop-up window displays:
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In the Remarks pop-up window, it is recommended to document all advice or instructions given to the customer according to local policy.
It is important to include in the Remarks information such as: •
When and where the item was last seen
•
When and where the pilferage was discovered
•
If the bag shows signs of forced entry
•
Was the bag damaged
•
Any other additional information the passenger can provide
•
Select
Continue through normal Baggage End Transaction processing. The End Transaction process will assign a baggage record locator and place the record on file in the station’s pilferage list.
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Display of Pilferage Information in a Baggage Record
To display individual components of a baggage record, select the Display Reservation Functions. This option is accessible: •
from the Help Menu
•
via the Display Res (PNR) Functions hotkey
When selected, the Display Reservation Functions pop-up window displays:
•
Select Option: Baggage Record Options
•
Select
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The Display Reservation Fields: Baggage Record Options pop-up window displays:
The pop-up window permits up to five Baggage record components to be selected. Selected. Pilfered baggage information displays in the following fields: •
Description of Baggage
•
Pilferage
The Pilferage notification portion of each field is described below.
Description of Baggage
When the Description of Baggage option is selected from the Display Reservation Fields: Baggage Record Options pop-up window, the baggage description from the baggage record displays on screen. See the following example: *D OPEN PI LFERAGE. BAGGAGE DESCRI PTI ON 1 P PR10CHX FABRI C/ GLENBO/ // BAG UNLOCKED WHEN CLAI MED CONTENTS BAG 1 NONE YVR. YVR84L 0639/ 31MAY05 SWHBGH
The Pilfered baggage notation is the first character in the Baggage Description field:
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Record code type
1
P=
P
PR10CHX FABRI C/ GLENBO/
//
Pilferage
P
The for Pilferage may appear alone or in combination with other codes: L,P =
Pilferage noted to a previously Lost bag
D,P =
Damaged and Pilfered
L,D,P =
Lost, Damaged and Pilfered
Pilferage field
When the Pilferage option is selected from the Display Reservation Fields: Baggage Record Options pop-up window, the pilfered / damaged item field from the baggage record displays on screen. See the following example: *P OPEN PI LFERAGE. PI LFERED/ DAMAGED I TEM 1 MENSWATCH J UL05 450. 00 P YVR. YVR84L 0639/ 31MAY05 SWHBGH
The Pilferage item line contains: •
The item description
•
The month and year the item was purchased
•
Purchase price
•
P
to indicate Pilferage
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Modifying Pilferage fields in a Baggage Record Modifications to most fields in a Pilfered Baggage record are performed in the same manner as other Baggage Records. •
Select the Modify/Close functions label < Shift+F4>
The Record Options pop-up window displays. •
Select option: Modify Record
•
Select
The Record Options: Modify popup window displays:
Certain options in the Modify Record pop-up window are specifically for adding, changing or deleting Pilferage information in a baggage record.
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Modify: Pilferage Description Line - Add
When the Pilferage Description Line and Add options are selected from the Modify Record pop-up window, the Add Pilferage Description Line pop-up window displays.
The information required is the same as required by the Pilferage Description Line popup window, accessed when creating a Pilfered baggage record. Enter: •
Item Pilfered: describe the pilfered item
o nine letters maximum, no spaces •
Month & Year Item Purchased
o Select Month from the pull-down list o Enter two-digit year •
Purchase cost: enter approximate purchase cost
o seven digits maximum •
Select
The updated Pilferage / Damaged Item field displays in the work area. See the following example: *P OPEN PI LFERAGE. PI LFERED/ DAMAGED I TEM 1 MENSWATCH J AN05 450. 00 P 2 COLOGNE MAY05 60. 00 P YVR. YVR84L 0639/ 31MAY05 SWHBGH
Multiple pilfered items can be documented in one baggage record.
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Modify: Pilferage Description Line - Change
When the Pilferage Description Line and Change options are selected from the Modify Record pop-up window, the Pilferage / Damaged Item field from the Baggage record displays in the work area and the Modify Pilferage Description Line pop-up window displays: *P OPEN PI LFERAGE. PI LFERED/ DAMAGED I TEM 1 MENSWATCH J AN05 450. 00 P 2 COLOGNE MAY05 60. 00 P YVR. YVR84L 0639/ 31MAY05 SWHBGH
•
Line Number: enter the Pilfered item line number to be changed
•
Fill in the remainder of the pop-up window as previously described
•
Select
The indicated pilferage line is changed in the baggage record. PM2@COLOGNE/ MAR05/ 75. 00/ P *
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Modify: Pilferage Description Line - Delete
When the Pilferage Description Line and Delete options are selected from the Modify Record pop-up window, the Pilferage / Damaged Item field from the Baggage record displays in the work area and the Delete Line pop-up window displays: *P OPEN PI LFERAGE. PI LFERED/ DAMAGED I TEM 1 MENSWATCH J AN05 450. 00 P 2 COLOGNE MAR05 75. 00 P YVR. YVR84L 0639/ 31MAY05 SWHBGH
•
Line Number: enter the Pilferage Item line number to be deleted
•
Select
The indicated pilferage baggage line is deleted from the baggage record and the Pilfered/Damaged Item field is redisplayed: PM1@ * *P OPEN TRACER. 1 COLOGNE MAR05 75. 00 P YVR. YVR84L 0639/ 31MAY05 SWHBGH
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Modify: Add Pilferage to Loss
When the Add Pilferage to Loss option is selected from the Modify Record pop-up window, the Baggage Description field is displayed in the work area, and the Add Pilferage to Loss pop-up window displays: *D« OPEN TRACER. BAGGAGE DESCRI PTI ON 1 L BK22XXX CANVAS/ / AJ / AUSTI N/ OT CONTENTS BAG 1 1 DRESS / SUNDRESSES 2 FOOTWEAR / BK SHOES
A Lost baggage record must be present in the work area. •
Enter: Line Number of the bag description which is to include Pilferage
•
Item Pilfered: describe the pilfered item
•
Month & Year Item Purchased
•
Purchase cost: enter approximate purchase cost
•
Other Information: include the same kind of information as in Remarks, such as:
o when and where the item was last seen o when and where the pilferage was discovered o if the bag shows signs of forced entry o was the bag damaged o any other additional information the passenger can provide
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•
Select
The updated Baggage Description and Remarks fields are displayed in the work area. See the following example: *D*P5 BAGGAGE DESCRI PTI ON 1 L BK22XXX CANVAS/ / AJ / AUSTI N/ OT CONTENTS BAG 1 1 DRESS / SUNDRESSES 2 FOOTWEAR / BK SHOES REMARKS - 5 1 BI LLFOLD/ LAST SEEN AT AT TI CKET COUNTER/ PURCHASED APR03 AT A COST OF 90. 00/ FAMI LY PHOTOS HDQKLL. 16AUG. 1215 MCO. MCOPL B 1209/ 31MAY05 SVFQPS
Modify: Add Pilferage to Damage
When the Add Pilferage to Damage option is selected from the Modify Record pop-up window, the Baggage Description field is displayed in the work area, and the Add Pilferage to Damage pop-up window displays:
A baggage record with a Damage indicator must be present in the work area. •
Enter all data as described in the Add Pilferage to Loss pop-up window
•
Select
The updated Baggage Description and Remarks fields are displayed in the work area. Create / Modify A Pilfered Baggage Record 14
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